BROKER ASSISTANT JOB DESCRIPTIO

A Broker Assistant who processes renewals accurately keeps a book of business intact. One who catches errors in carrier quotes and binders before they reach the marketing broker protects both the client relationship and the firm's compliance standing. The Broker Assistant holds daily ownership of policy documentation, market submissions, and account processing across commercial and personal lines within an insurance brokerage. Surplus lines tax compliance and Acord Application verification are routine parts of the job, not occasional tasks.

As the Broker Assistant, you handle the documentation, submission, and processing workflows that keep a brokerage's client accounts current and compliant. You work alongside marketing brokers and account managers, supporting a portfolio that spans new business and renewal cycles across commercial and domestic insurance lines.

Career Impact: Hands-on exposure to surplus lines markets, P and C licensing requirements, and commercial policy servicing builds a foundation that accelerates progression toward a full Broker or Account Executive role.

Business Impact: Accurate endorsements, timely renewals, and error-free binders directly determine whether client accounts are retained and whether the firm meets its compliance obligations each quarter.

Growth Opportunity: Developing fluency in market placement, underwriter negotiation, and multi-line policy processing expands your market value across wholesale, retail, and specialty insurance sectors.

• Clear and set up new and renewal business submissions to markets within required turnaround windows.
• Prepare quotes, cover letters, binders, and invoices for review by the marketing broker before client delivery.
• Review carrier quotes and binders for errors and resolve discrepancies before binding confirmation.
• Process policy servicing transactions including endorsements, renewals, and cancellations for commercial and personal lines.
• Verify accuracy of completed application documents and ensure submissions meet insurer requirements.
• Determine home state for surplus lines tax purposes and prepare affidavits for tax filing compliance.
• Maintain account documentation including submissions, bind orders, and invoices in organized, compliant order.
• Support account managers and brokers with renewal processing using expiration tracking and client portfolio data.

• Bachelor's degree in business, finance, or a related field, or equivalent work experience.
• 1 or more years of administrative or support experience in an insurance, brokerage, or financial services environment.
• Property and Casualty Insurance License, or demonstrated commitment to obtain within one year of placement.
• Working knowledge of insurance policy structures across commercial and personal lines, including endorsements and renewals.
• Proven ability to verify document accuracy, identify discrepancies, and resolve them through broker or underwriter coordination.
• Strong written and verbal communication skills for correspondence with carriers, underwriters, and internal brokering staff.
• Highly organized with demonstrated ability to prioritize competing tasks and manage high-volume workloads under time pressure.
• Proficient in spreadsheet applications with emphasis on data entry accuracy and file management.

• Prior exposure to surplus lines markets, Acord Applications, or Statements of Value documentation.
• Experience using an agency management system for policy data entry and processing.
• Familiarity with commercial insurance product lines including property, casualty, and liability coverage structures.
• Completion of a recognized insurance qualification such as Tier 1, Tier 2, or an equivalent industry certification.

• Submission accuracy rate, measured by error-free binders and quotes reaching the marketing broker.
• Renewal processing timeliness, tracking completion against the expiration list each cycle.
• Surplus lines affidavit compliance rate, reflecting correct home-state determination and filing.
• Document discrepancy resolution time, measuring how quickly carrier errors are identified and corrected.
• Account documentation completeness score, assessed across submissions, endorsements, and invoices per portfolio.
• Typical tools: Agency management systems (commonly Applied Epic or Vertafore); spreadsheet applications (commonly Microsoft Excel)

• Base Salary Range: $42,000 to $58,000 per year, depending on experience and market
• Bonus: performance-based discretionary bonus, typically 5 to 8 percent of base
• Equity: not standard at this level in insurance broking
• Health Benefits: medical, dental, and vision coverage, employer contribution varies by firm
• PTO: 10 to 15 days annually, plus standard federal holidays
• Common Perks: Licensing exam reimbursement, continuing education support, and professional membership assistance

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background check completion is a condition of employment for all positions in this field, given access to sensitive client and financial data. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to applicants and employees with disabilities upon request. Candidates must be authorized to work in the United States.

The Broker Assistant owns the preparation of reports, documents, and market submissions that keep a wholesale brokerage team running, from clearing new business to verifying surplus lines tax compliance. Working alongside marketing brokers and external carriers, the role supports accurate account processing and ensures timely, error-free documentation across a high-volume insurance operation.

Key Responsibilities

• Clear and set up new business and renewal submissions.
• Submit new business submissions to markets.
• Prepare quotes, cover letters, binders, and invoices.
• Catch errors in carrier quotes and binders for the marketing broker.
• Determine home state for surplus lines taxes and provide affidavits for tax filing compliance.
• Verify accuracy of completed documents including SOV and Acord Applications.
• Enter data into internet-based systems and run RiskMeter reports and batches for property data.
• Sort and prioritize workflow in a high-volume environment.

Required Qualifications

• Minimum 1 year of experience as support staff in an office environment.
• Property and Casualty Insurance License, or must obtain within one year of hire.
• Proficient in Microsoft Office including Outlook, Word, and Excel with emphasis on Excel spreadsheets.
• Highly organized with excellent attention to detail and strong written and verbal communication skills.
• Ability to prioritize tasks, manage high volume and stress, and work overtime during peak times.

Embedded within the Insurance Industry operations team, the Broker Assistant delivers a broad range of business-related administrative tasks including financial reporting, minute-taking, and FAIS compliance management. Working closely with executives, boards of directors, and external stakeholders, the role ensures corporate records, accreditation processes, and company registrations remain accurate and up to date.

Core Functions

• Prepare financial statements, reports, memos, invoices, letters, and other documents.
• Handle basic bookkeeping tasks and manage corporate records, documents, and reports.
• Research and prepare documents for review by boards of directors, committees, and executives.
• Record minutes from meetings and help prepare meeting materials.
• Read and analyse incoming memos, submissions, and distribute them as needed.
• Manage the full FAIS function, accreditation processes, and company registrations.
• Answer phones, greet visitors, and provide general administrative support.

Qualifications and Experience

• Proven experience as an executive assistant or relevant administrative support role.
• FAIS accreditation with RE5 and CPD up to date.
• In-depth understanding of the full MS Office suite.
• Knowledge of risk, investment, and medical aid schemes.
• Professional verbal and written communication skills in English and Afrikaans.
• Ability to organize daily workload by priorities and meet deadlines in a fast-paced environment.
• Proactive approach to problem-solving with strong decision-making skills.

Reporting to senior broking staff, the Broker Assistant manages policy renewals, endorsements, and client documentation while building lasting relationships across a diverse client portfolio. Partnering with insurers and industry services directly, the role drives high standards of customer support and accurate policy processing within a commercial and domestic insurance environment.

Primary Duties

• Process renewals, quoting, endorsements, and policy documents.
• Developing relationships with a portfolio of clients.
• Liaise directly with insurers and other industry services.
• Provide the highest level of customer support to clients.
• Ensure fast, efficient, and accurate processing of templates and policy documentation.

Skills and Qualifications

• Working experience of 2-3 years as a Broker Assistant or Assistant Account Executive.
• Minimum Tier 2 qualification, Tier 1 ideal.
• Domestic and Commercial product knowledge.
• Excellent customer service skills with an energetic and vibrant personality.
• Comfortable in a high-volume, high-performance workplace with a strong work ethic.

Sitting at the intersection of loan processing and client service, the Broker Assistant manages mortgage applications from preparation through to settlement while performing preliminary credit assessments and maintaining CRM and compliance records. Operating across lender relationships, broker workflows, and customer enquiries, the role enables timely loan approvals and a consistently professional client experience.

Duties

• Manage loan applications from preparation, lodgement, loan approval, and through to settlement.
• Process loan applications supplied by brokers and follow up on application progress with lenders.
• Perform preliminary credit assessments and evaluate potential loan serviceability.
• Follow up customers for additional supporting documents and handle enquiries professionally.
• Update CRM system and maintain file management and compliance.
• Use initiative to problem-solve and address administrative queries.

Experience and Qualifications

• 1 year aggregator software experience is essential.
• Residential lending exposure is essential.
• Proven track record in loan processing with understanding of lending practices and loan structures.
• Strong attention to detail with excellent organisation and time management skills.
• Tech savvy and confident with MS Office suite with ability to pick up systems quickly.
• Ability to work independently and in collaboration with a customer-centric approach.
• Amazing problem-solving skills with ability to think ahead and handle variable workloads.

A key member of the Broker team, the Broker Assistant delivers technical and administrative support across market placement, client service, and account processing to help the brokerage meet its profit, retention, and customer service goals. Collaborating across brokering staff and account managers, the role maintains accurate client records and prepares renewal documentation that keeps business moving forward.

Accountabilities

• Input and update new and current client information in all required systems.
• Prepare necessary documentation such as spreadsheets and cover letters.
• Assist the broker in preparing documents to market renewal business.
• Provide necessary administrative support to the broker team.
• Provide day-to-day support to brokering staff to exceed goals relating to profit, retention, and customer service.

Background and Experience

• Associate's degree or higher preferred.
• Experience in retail agency, brokerage, or insurance company environment preferred.
• Basic understanding of wholesale insurance coverages, forms, and processes preferred.
• Proficient in Microsoft Office including Outlook, Word, and Excel.
• Critical attention to detail with ability to manage workload and prioritize tasks.

Accurate agency operations depend on the Broker Assistant, who maintains policy data integrity across an agency management system while processing endorsements, renewals, cancellations, and account documentation for both commercial and personal lines. Based within a brokering team and working alongside account managers, the role resolves system discrepancies and provides the operational backbone that supports agent relations and corporate growth targets.

Job Functions

• Process download policy data and resolve discrepancies by collecting and analyzing information on applications.
• Perform policy servicing including endorsements, renewals, and cancellations for CL and PL lines.
• Provide PL backup with ability to quote Personal Lines using multiple online systems.
• Manage and organize account documentation including submissions, quotes, binders, endorsements, and invoices.
• Work closely with account managers to assist with renewal processing using the Expiration List.
• Maintain policy data integrity within the agency management system.

Professional Experience

• Insurance experience preferred but not required.
• Prior experience using an Agency Management System.
• Strong MS Office skills with emphasis in Excel spreadsheets.
• Knowledge of insurance markets and insurance rating procedures.
• High level of initiative with excellent attention to detail and ability to prioritize tasks.
• Ability to make independent decisions with minimal supervision.
• Excellent interpersonal skills with ability to multi-task in a high-volume, fast-paced environment.

As the Broker Assistant, this role services a predominantly commercial client portfolio by negotiating renewals, processing new business and amendments, and preparing client review documentation. The broking team relies on this work to maintain strong underwriter relationships, deliver timely policy processing, and uphold a high standard of client communication across a varied commercial and domestic book.

What You'll Do

• Service predominately Commercial Clients and assist Brokers to maintain a varied portfolio.
• Negotiate renewals and quotations for a variety of clients and policies.
• Process new business, renewals, endorsements, and amendments.
• Respond to client and underwriter queries and build client relationships.
• Prepare client review documentation and packages.

Position Requirements

• Tier 1 or 2 Broking qualification is an advantage.
• Commercial and Domestic Insurance product knowledge.
• Self-motivated with outstanding verbal and written communication skills.
• Ability to prioritize work tasks within specific time frames with attention to detail and professionalism.
• Comfortable with computer-based systems and experience using Winbeat is highly desirable.

Broker Assistant shapes the accuracy and compliance of an insurance broking office by preparing and checking policy documentation, processing renewals and endorsements, and providing direct administrative support to Directors and Brokers. Success in the position means client files are maintained in compliant order, insurer submissions are handled efficiently, and debtors reporting is completed with a high standard of attention to detail.

Day-to-Day Responsibilities

• Prepare and check documentation and maintain client files in compliant order.
• Process renewals, endorsements, and new business documentation.
• Ensure documentation is submitted to insurers efficiently and accurately.
• Assist with client claims and new business quotes.
• Answer the phone, deal with general queries, and provide admin support to the Director and Brokers.
• Complete debtors reporting.

Education and Experience

• 2 or more years of administration experience in a corporate setting.
• Experience in the insurance industry is an advantage.
• Proven track record of exceptional customer service with excellent attention to detail.
• Self-starter able to work autonomously with a positive outlook and strong team mentality.
• Initiative and desire to learn all aspects of insurance broking.

The Broker Assistant owns the preparation of reinsurance proposals, wordings, and quarterly accounts while cooperating with international actuarial, catastrophe modelling, and accounting teams across the organisation. Working alongside brokers and cross-functional teams daily, the role supports the end-to-end administration of reinsurance contracts and contributes to the smooth delivery of broker business activities.

Key Responsibilities

• Prepare reinsurance proposals and presentations including numerical and visual formats.
• Draft reinsurance wordings and administer existing contracts in the internal system.
• Process quarterly accounts and provide customer service as assigned.
• Cooperate with international teams across actuarial, catastrophe modelling, and accounting functions.
• Support brokers in everyday business activities.

Required Qualifications

• University degree required, fresh graduates welcome.
• Experience in the financial sector is a strong advantage.
• Excellent knowledge of the English language at intermediate or advanced level.
• Advanced level in Excel and good knowledge of MS Office overall.
• Attention to detail, analytic skills, and numerical thinking.
• Good communication and presentation skills with ability to work as part of a team.