Job Summary:

• Manage ticket inventory and reconciliation for all performances. 
• Build pricing and special offers throughout the performance season.
• Demonstrate excellent customer service and respond promptly to all inquiries with empathy and authority. 
• Efficiently sell tickets to both external and internal customers in person or by telephone.
• Create, complete, manage and communicate accurate and timely reports, including daily/weekly ticket counts and sales 
• Interact positively and communicate effectively internally with the marketing department, providing meaningful insight into audience segments so as to maximize revenue. 
• Collect, maintain and convey customer data for more accurate market research.
• Ensure that each visitor is met with a warm smile and friendly greeting
• Handling a large volume of sales on a regular basis
• Hiring, training, scheduling, and management of Box Office staff
• Using upselling to maximize revenue

Skills on Resume: 

• Pricing Strategy Development (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Sales Proficiency (Hard Skills)
• Report Generation and Analysis (Hard Skills)
• Communication and Collaboration (Soft Skills)
• Data Management and Market Research (Hard Skills)
• Staff Management (Soft Skills)

Job Summary:

• Processing and managing cash, debit, and credit card transactions with confidence
• Operating computerized ticketing systems and ensuring all account data is captured accurately
• Maintaining discretion regarding the confidentiality of all account information
• Adhering to and interpreting all Ticketing policies and procedures to provide a high level of service, updating policy handbooks, and ticketing documents
• Troubleshooting of equipment and hardware
• Provide correct directions to the public 
• Understanding of all staff policies and ensuring that all Box Office staff are familiar with the most recent policies
• Deal with any customer issues related to ticketing
• Responsible for setting up any new hire logins/access - gmail and ticketing system
• Conducts new staff/ ongoing training 
• Prepare and verify the daily deposit, prepare and submit a daily sales report, reconcile discrepancies, prepare and submit a nightly settlement report
• Coordinate on a timely basis with the event, operations, and administrative managers to help settle rental events and performance contracts

Skills on Resume: 

• Cash Handling Skills (Hard Skills)
• Computer Proficiency (Hard Skills)
• Confidentiality Management (Soft Skills)
• Policy Adherence and Interpretation (Hard Skills)
• Equipment Troubleshooting (Hard Skills)
• Customer Service (Soft Skills)
• Staff Training and Management (Soft Skills)
• Financial Reporting (Hard Skills)

Job Summary:

• Service Basic Standards culture and team philosophy throughout the department
• Responsible for the direct supervision of box office operations.
• Handle customer interactions in person and over the telephone to handle ticket transactions and ensure quality customer care.
• Lead the configuration and on going administration of the ticketing management software application, as well as other elements supporting web-based self service.
• Work with casino marketing, customer care and entertainment teams to create a mix forecast and ensure maximum utilization of facilities.
• Identify and exploit opportunities presented by emerging trends in reservations, distribution and no-show activity.
• Apply the intelligence gained through trend analysis to the preparation of operating budgets as we as to operational procedures.
• Create of the overall box office reservations and ticket distribution operational plan to include authorship of procedural guidelines, communications strategy and requisite training materials.
• Daily analysis of booking performance compared with overall supply
• Making changes as necessary to restricted and restricted seating areas and customer segments as dictated by current yield management principles.
• Assist the customer care quality assurance team with agent evaluations, particularly where entertainment reservations functions and up-sell/cross-sell opportunities are concerned

Skills on Resume: 

• Leadership (Soft Skills)
• Supervision (Hard Skills)
• Customer Interaction (Soft Skills)
• Software Administration (Hard Skills)
• Forecasting and Collaboration (Soft Skills)
• Trend Analysis (Hard Skills)
• Operational Planning (Hard Skills)
• Yield Management (Hard Skills)

Job Summary:

• Hire, train, supervise, and develop a skilled box office staff.
• Schedule staff, coordinate box office activities with the master event calendar, process staff payroll
• Ensure a Box Office operation in which staff embodies the organization’s commitment to the evolving principles of Equity, Diversity, and Inclusion
• Coordinate with house staff and company managers to resolve event issues, build relationships with regular patrons, members, and donors
• Monitor performance and coach staff to achieve accuracy and customer service excellence
• Manage the successful sale of tickets through all channels such as in-person, web, telephone, and group sales
• Manage the computerized ticket system such as build new events, create season packages
• Monitor holds, returns, and inventory, process system upgrades and patches, work with Production and Operations to reserve artist holds and/or other seat holds or comps
• Oversee and maintain a clean and current patron database for use by Marketing, Development, and Programming, generate reports on request
• Maintain and monitor all elements of financial accountability for ticket sales, subscriptions, and use by rental clients. 

Skills on Resume: 

• Leadership and Management (Soft Skills)
• Organizational Skills (Hard Skills)
• Inclusion Commitment (Soft Skills)
• Relationship Building (Soft Skills)
• Performance Management (Soft Skills)
• Sales Management (Hard Skills)
• Technical Proficiency (Hard Skills)
• Financial Accountability (Hard Skills)

Job Summary:

• Records cash drawer balances at opening, shift change, and closing
• Receives/ returns cash drawers directly from/to GM at opening/closing
• Ensures staff are present, prepared, and signed up for designated break times
• Communicate to staff any updates/new information to policy/procedure, exhibition
• Approves exchange requests and processes refunds if requested by GM
• Troubleshoot any tech issues and communicate with the ticketing system/development team
• Maintains advanced knowledge of ticketing system/ hardware 
• Maintains advanced knowledge of The Exhibition
• Ensures professionalism, accuracy, and efficiency throughout Box Office staff/operations
• Ensures all staff are taking designated breaks as scheduled
• Understanding of safety/security policies and emergency protocol
• Assists in new staff onboarding/ orientation 

Skills on Resume: 

• Cash Handling (Hard Skills)
• Cash Management (Hard Skills)
• Staff Management (Soft Skills)
• Communication Skills (Soft Skills)
• Decision Making (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• System Knowledge (Hard Skills)
• Exhibition Knowledge (Hard Skills)

Job Summary:

• Oversee all Box Office staff at public screening venues.
• Interview, hire, and train festival Ticket Agents and Box Office Supervisors.
• Maintain constant communication with each venue to ensure that are informed of the latest screening policy information and have all necessary materials.
• Work closely with festival departments including the Production and Venue Screenings teams prior to and during the festival.
• Place orders and inventory the required Box Office supplies/materials.
• Ability to quickly problem-solve within a fast-paced environment.
• Working in conjunction with the Toronto office and assisting with emails and telephone calls 
• Process change of date requests from visitors as well as assist visitors’ inquiries via telephone and email
• Identify and recommend opportunities for staff advancement as well as cases in need of retraining and /or disciplinary action.
• Establish and manage ongoing relationships with distribution agencies and wholesalers (e.g. Ticketmaster and etc.).

Skills on Resume: 

• Leadership and Management Skills (Soft Skills)
• Recruitment and Training (Hard Skills)
• Communication Skills (Soft Skills)
• Organizational Skills (Hard Skills)
• Problem-Solving Ability (Soft Skills)
• Customer Service Skills (Soft Skills)
• Team Collaboration (Soft Skills)
• Relationship Management (Soft Skills)

Job Summary:

• Assist with and contribute to the development of Tianjin Juilliard School (TJS)’s Standard Operational Procedures (SOPs) for box office & ticket sales management
• Assist with TJS annual integrated PA/MKT work planning & campaign planning from the box office perspective and oversee the implementation on the functional level
• Manage all ticket inventory and work closely with other pertinent colleagues to maximize revenue from ticket sales
• Supervise all ticket sales and/or ticket distribution for Tianjin Juilliard performing events through the TJS online ticketing system and other 3rd party distribution channels, and tickets ordered from the offline box offices
• Work closely with the Assistant Dean of Performance Activities on the TJS Performance Calendars
• Proactively identify and leverage opportunities for timely and effective marketing communications
• Account for attendance, all ticket sales, and deposits with full work planning & P&L management responsibilities & generate regular reports on operational effectiveness indicators
• Develop and supervise the membership program and manage membership ticket sales
• Attend seminars and training sessions 
• Ensure that ticket sales on a daily basis are reflected and matched by the total takings by the Sales team
• Prepare weekly Box Office reports for the Director and report on bookings at staff meetings 
• Liaising at the end of each concert/show with Promoters and the Accounts Department to ensure reconciliation is correct and troubleshoot any issues or problems with payments

Skills on Resume: 

• Organizational Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Marketing Knowledge (Hard Skills)
• Analytical Skills (Hard Skills)
• Financial Management (Hard Skills)
• Customer Service Orientation (Soft Skills)
• Team Management (Soft Skills)
• Problem-Solving Abilities (Soft Skills)

Job Summary:

• Liaise with Promoters/Co-Production Partners and Producers of incoming performances and in turn upload all information on shows, ticket prices etc to the Databox Box Office system and UCH Website
• Supervise and manage the Box Office Sales Team. 
• Preparing a roster of attendance, submission of an accurate summary of staff hours to the Accounts Department, and organization and management of staff training
• Ensure the smooth and efficient running of the chosen ticketing software system operated by the company and of the hardware equipment in which the company has invested
• Liaise with the Marketing Department of UCH to ensure close cooperation exists between the advertising and promotion activities undertaken and 
• Enable the Box Office Sales team to have up-to-date information on each performance in order to advise the inquiring public.
• Support the Marketing Department on the promotion and activation of Friends and Corporate Memberships
• Maintain close contact with the company’s chosen I.T consultant regarding the effective operation of all computers and other hardware equipment on which the ticketing software runs and operates.
• Ensure all H&S matters pertaining to the Box Office and customer experience at UCH, and any other location managed and run by UCH,
• Meet the appropriate standards outlined in the Company’s Health & Safety Procedures
• Handles any escalations and reports escalations to GM 
• Monitors ticket stock inventory and Reports to the GM team

Skills on Resume: 

• Communication Skills (Soft Skills)
• Leadership and Team Management (Soft Skills)
• Technical Proficiency (Hard Skills)
• Collaboration and Cooperation (Soft Skills)
• Customer Service Skills (Soft Skills)
• Promotional Support (Soft Skills)
• IT Management (Hard Skills)
• Health and Safety Compliance (Hard Skills)