Job Summary:

• Determine reason for team member call
• Document call as appropriate- the reason for the call along with the resolution
• Provide team members with company information on COVID-19 safety measures
• Provide overview and guidance to team member 
• Update tracking spreadsheets and maintain internal CRM database.
• Refer team member to appropriate manager or department if applicable
• Conduct research and provide prompt responses to team member questions
• Provide quick response and resolution on client issues.
• Provide administrative support for internal account management team.
• Produce internal and external client-facing documents.

Skills on Resume:

• Call Documentation (Hard Skills)
• Communication (Soft Skills)
• Team Guidance (Soft Skills)
• Spreadsheet Management (Hard Skills)
• Referral Coordination (Soft Skills)
• Prompt Research (Hard Skills)
• Client Issue Resolution (Soft Skills)
• Administrative Support (Hard Skills)

Job Summary:

• Facilitate day-to-day support and communication with clients.
• Analyze and summarize client benefits data.
• Summary research for account management team.
• Managing RFPs for benefit plan vendors and negotiating contract terms
• Reviewing and drafting agreements for benefit plan investments
• Assists with preparations for quarterly Benefits Committee meetings
• Assists plans and contributes to broader Human Capital initiatives and projects 
• Advising clients regarding pension de-risking initiatives and drafting the related plan amendments and participant communications
• Preparing benefit plan governance documents and training plan fiduciaries on their duties under ERISA
• Advising on compliance with Internal Revenue Code and ERISA requirements for qualified retirement plans

Skills on Resume:

• Client Communication (Soft Skills)
• Data Analysis (Hard Skills)
• Research Summary (Hard Skills)
• RFP Management (Hard Skills)
• Contract Review (Hard Skills)
• Committee Support (Soft Skills)
• Project Contribution (Soft Skills)
• Advisory Support (Soft Skills)

Job Summary:

• Helps manage the administration the Firm’s Health and Welfare programs
• Ensuring eligibility, enrollment, and compliance of the plans are in compliance with plan rules.
• Collaborates and assists the team with all aspects of Benefits Annual Enrollment.
• Act as a contact to employees to assist them with their benefits inquiries.
• Assists with the buildout of the benefits module of the new HRIS system
• Ensuring integration with key partners, including payroll and benefit vendors.
• Conducts new hire benefits orientation to communicate all benefit plans during onboarding.
• Partners with the Client Lead for Human Capital Services practice to address benefits-related inquiries from the client population.
• Assists payroll team with ensuring benefit deductions are properly set-up and reflected in the payroll system and audits payroll registers every pay period.
• Oversees the administration of other benefit program offerings including Matching Gifts and Health and Fitness Reimbursement programs.
• Assists with the administration of the Firm’s 401(k) Plan, including updating enrollment, participant account changes, and partnering with the external vendor on open items.

Skills on Resume:

• Program Administration (Hard Skills)
• Compliance Management (Hard Skills)
• Enrollment Collaboration (Soft Skills)
• Employee Assistance (Soft Skills)
• HRIS Development (Hard Skills)
• Integration Oversight (Hard Skills)
• Onboarding Support (Soft Skills)
• Payroll Coordination (Hard Skills)

Job Summary:

• Maintain online benefit platforms
• Provide review of all open enrollment communications.
• Serve as the first point of contact for benefit inquiries from employees across multiple countries
• Ensure all benefit documentation and SOPs are up-to-date
• Identifying issues, process delays and quality problems and recommending solutions
• Understanding of benefit plans and be the subject matter expert of benefit processes.
• Support any systems related implementations or integrations that affect the benefits system 
• Documenting business requirements and workflows, testing, communication and go-live
• Manage the day to day benefit administration by informing providers of changes in employee life cycle
• Assists with activities related to the retiree medical and life plans including annual renewals, required annual notices and participant inquiries.

Skills on Resume:

• Platform Maintenance (Hard Skills)
• Communication Review (Hard Skills)
• Inquiry Handling (Soft Skills)
• Documentation Management (Hard Skills)
• Issue Resolution (Hard Skills)
• Benefit Expertise (Hard Skills)
• Systems Support (Hard Skills)
• Requirement Documentation (Hard Skills)

Job Summary:

• Assist in the administration of employee benefit programs. 
• Update the leave and disability tracking document.
• Provide daily support to employees and the HR Service Center by responding to inquiries in the Benefits mailbox.
• Maintain accurate employee information in the Benefitfocus System. 
• Responsible to check and verify the quality of the stored data and correct as needed. 
• Participate in benefit related system updates and conversion testing.
• Participate and/or coordinate various employee benefit processes. 
• Makes recommendations on improvements to these processes.
• Reconcile and process the billing and intracompany chargebacks for the company's Health, Welfare and Retirement Plans.
• Respond to employees regarding their specific disability and leave of absence eligibility and time off. 

Skills on Resume:

• Benefit Program Administration (Hard Skills)
• Leave Tracking Update (Hard Skills)
• Employee Support (Soft Skills)
• Data Management (Hard Skills)
• Quality Assurance (Hard Skills)
• System Update Participation (Hard Skills)
• Process Coordination (Soft Skills)
• Billing Processing (Hard Skills)

Job Summary:

• Act as the primary point of contact for all benefit questions.
• Responds within 24 hours to employee inquiries. 
• Forward non-benefit email inquiries to other HR departments, payroll and vendors.
• Process lost access cards and coordinate with Security Services
• Maintain parking cards inventory, rail cards, booklets and copy maps
• Assist with assembling new hire parking cards packets.
• Assist with the completion of Medicare forms, ordering office supplies, scanning parking documents and mail distribution.
• Design and maintain spreadsheets which require complex formulas and macros to collect and track benefit related billing information.
• Provide administrative support to the Benefit Analysts on the team and participate in projects 
• Provide communication support for the current and future benefit communication pieces

Skills on Resume:

• Benefit Inquiry Handling (Soft Skills)
• Timely Response (Soft Skills)
• Email Management (Soft Skills)
• Access Card Coordination (Hard Skills)
• Inventory Maintenance (Hard Skills)
• New Hire Support (Soft Skills)
• Administrative Assistance (Hard Skills)
• Communication Support (Soft Skills)