• Maintain accurate stock levels and ensure all stock is received and rotated.
• Place orders through the Indicator system
• Promote coffee consumption by educating customers, selling coffee and serving a variety of coffee drinks with a strong attention to detail.
• Assist in the preparation of basic food items to be sold as part of the catering offer.
• Serve customers including operating a variety of Barista coffee machines and cash handling for sales.
• Deliver excellent customer service to all by connecting with the customer and ensuring they come first.
• Carry out all cleaning duties as per the site-specific cleaning schedule and to carry out deep cleans as per unit schedule.
• Carry out and record temperature recordings as stated in the G4S Food Safety Systems.
• Wear a G4S-branded uniform and safety foot wear ensuring it is smart and presentable at all times.
• Conduct daily and weekly cleaning duties

Skills: Stock Control, Order Placement, Coffee Promotion, Food Preparation, Customer Service, Barista Skills, Cleaning Duties, Temperature Recording

• Greet customers, take orders, and make drinks correctly and in a timely manner.
• Input customer orders and handle a variety of payment transactions on a point-of-sale terminal system.
• Provide excellent guest service at all times.
• Maintain a high level of cleanliness and a safe, hazard-free work environment within the area of responsibility.
• Inform management of any product shortages, equipment failures or staffing issues in a timely manner.
• Understands and follows work rules and procedures
• Follows lawful directions from supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance and a neat work area in accordance with company policy
• Ensure that stores look presentable and vibrant
• Responsible for serving all products with friendly, individualized attention towards each customer

Skills: Customer Service, Order Taking, Payment Handling, Cleanliness Maintenance, Issue Reporting, Policy Compliance, Professional Appearance, Store Presentation

• Take orders and make coffee, tea, and other drinks to customer specifications.
• Operate cash registers and credit card machines.
• Field customer complaints or questions
• Often clean coffee machines, restaurant areas, and preparation areas during a normal shift.
• Maintain good customer relations and speedy delivery of all beverages as well as complete assigned tasks from management every day.
• Receives cash, checks and credit card payments from customers and records amount received
• Provides refunds to customers for returned merchandise in accordance with company policy or as directed by Supervisors
• Reconciles and deposits service and parts receipts, including charge cards, on a daily basis
• Files all cash receipt records, check stubs, and bank receipts
• Prepares cash deposits and fills out the cash control sheet daily
• Processes daily credit card deposits
• Reconciles cash draw monthly and attends company meetings

Skills: Drink Preparation, Cash Handling, Customer Support, Machine Cleaning, Task Completion, Payment Processing, Refund Management, Deposit Preparation

• Act with integrity, honesty, plus knowledge that promote the culture, values mission of Unlocked Coffee Roasters.
• Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard to set a positive example for the shift team.
• Anticipate customer as well as store needs by constantly evaluating the environment for cues.
• Communicate information to the manager so that the team can respond
• Assist with new partner training by positively reinforcing successful performance as well as giving respectful, encouraging coaching
• Deliver legendary customer service to all customers by acting with a customer comes first attitude, connecting with the customer
• Responsible for discovering and responding to customer needs
• Follow related policies as well as procedures, including those for cash handling plus safety security, to ensure safety during each shift
• Maintain a clear, organized workspace
• Follow health, safety sanitation guidelines for all products
• Responsible for recognizing as well as reinforcing individual team accomplishments

Skills: Customer Service, Team Support, Calm Demeanor, Need Anticipation, Positive Coaching, Policy Compliance, Workspace Organization, Health Safety

• Preparing and serving beverages ranging from simple to elaborate
• Marinating equipment by cleaning and sanitizing during shift
• Keeping the work environment clean and sanitized
• Prepare beverages following recipes
• Comply with health and safety regulations
• Works well with others in a fast-paced environment
• Nurture an innovative café experience by connecting with consignors and customers whilst delivering delicious café offerings. 
• Welcome and convert new customers while simultaneously servicing regulars
• Deliver top-quality drinks and food offerings according to TRR’s food and beverage standards
• Educate customers on all product knowledge including all coffee rotations, origins, flavor profiles and attributes, as well as participating in a continuous learning environment
• Help to organize and participate in any coffee-based community or educational events held within or outside of the store

Skills: Beverage Preparation, Equipment Cleaning, Workplace Sanitation, Recipe Compliance, Health Safety, Team Collaboration, Customer Engagement, Product Education

• Knowledge of basic math (counting, addition, and subtraction)
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Ability to unify and motivate the team through praise and recognition of success with immediate feedback to build an environment of trust.
• Knowledge of local, state and federal health and sanitation laws.
• Knowledge of the utilization and maintenance of kitchen equipment.
• Ability to work effectively with a minimum of supervision
• Ability to quickly learn about the products being sold, cash register operation, site features and NMS customer service expectations/standards
• Ability to lead and inspire co-workers with an inspirational, positive and passionate attitude
• Ability to build and establish an infectious and diverse culture focused on creativity, open communication and excellence

Qualifications: BA in Hospitality Management with 2 years of Experience

• Able to perform repetitive fudge production processes, which include stirring, pulling, and cutting.
• Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. 
• Ability to perform these operations using units of American money and weight measurements, volume and distance.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence. 
• Ability to speak effectively before groups of customers and employees of the organization.
• Ability to apply basic understanding to carry out instructions furnished in written, oral, or diagram form. 
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to develop and maintain awareness of occupational hazards and safety precautions
• Ability to maintain positive community and working relationships

Qualifications: BS in Food Science with 3 years of Experience

• Experience in a 4 star or 5 star boutique hotel environment
• Excellent command of the English language, both spoken and written
• Ability to ensure the smooth operation of the shift through customer-focused service delivery
• Ability to conduct on-the-job training in accordance with the departmental standards and procedures
• Ability to demonstrate service attributes in accordance with company standards
• Ability to demonstrate understanding and awareness of all company policies and procedures relating to Health & Hygiene
• Ability to operate coffee grinder, brewer and calibrate espresso machines
• Ability to prepare coffee drinks by following recipes and preparation techniques for different coffee drinks
• Experience passionately providing food and beverage service to others
• Familiarity with restaurant terminology and food service techniques
• Ability to proactively find ways to maintain gallery cleanliness and efficiency

Qualifications: BA in Culinary Arts with 2 years of Experience

• Able to effectively communicate both verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Able to multitask and prioritize departmental functions to meet deadlines.
• Ability to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Ability to attend all hotel-required meetings and trainings.
• Ability to maintain regular attendance in compliance with Highgate Hotel Standards by scheduling, which will vary according to the needs of the hotel.
• Ability to maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Ability to comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Ability to maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Experience in handling problems, including anticipating, preventing, identifying and solving problems
• Able to understand and apply complex information, data, etc., from various sources to meet appropriate objectives.

Qualifications: BA in Tourism Management with 3 years of Experience

• Ability to understand and carry out oral and written instructions and request clarification
• Ability to maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Ability to meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
• Ability to engage with and understand  customers, including discovering and responding to customer needs through clear and pleasant communication
• Ability to prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Experience with a restaurant POS system
• Knowledgeable in the coffee program
• Able to cross-train in other hotel-related areas.
• Able to maintain confidentiality of information.
• Able to show initiative, including anticipating guest or operational needs.

Qualifications: BS in Nutrition and Dietetics with 2 years of Experience