Job Summary:

• Oversee and ensure all banquet activities, including set up banquet space and service of food and beverages
• Ensure that groups using the hotel’s banquet facilities are completely satisfied.
• Guide Banquet servers in set up and service staff to ensure timely and accurate room set up and food and beverage service according to client specifications.
• Meet and greet guests upon arrival, resolves guest complaints and answers questions about customer’s satisfaction
• Reviews guest check after function and obtains signature.
• Assists in hiring banquet staff as needed to maintain adequate staffing levels for department
• Coaches and counsels employees regarding career and personal development
• Conducts performance evaluation and provides feedback to employees.
• Support, enforce and train banquet staff in proper set up, serving and clean up procedures.
• Prepares schedules and assigns duties to banquet staff.

Skills on Resume:

• Banquet Operations (Hard Skills)
• Guest Satisfaction (Soft Skills)
• Staff Supervision (Hard Skills)
• Customer Service (Soft Skills)
• Recruitment & Training (Hard Skills)
• Performance Management (Hard Skills)
• Operations Coordination (Hard Skills)
• Schedule Organization (Hard Skills)

Job Summary:

• Assign tasks, shares management, and customer expectations, and provide training and direction to assigned staff.
• Support an environment of high efficiency, quality and customer service.
• Maintain detailed knowledge of all hotel function space, names of rooms
• Correct maintenance and use of the equipment, and all styles of meeting and event room settings.
• Assist management with the creation of the Event Work Schedule and planning of events.
• Maintains adequate inventory supply level to meet projected needs
• Request additional supplies, cleans and stores all equipment in a secure manner.
• Communicate with Maintenance Department regarding banquet equipment repair of safety issues.
• Assist in coordinating with all hotel departments to ensure that the client’s needs are provided.
• Assist Banquet Manager with the needs and provide services to Function Group Leaders.

Skills on Resume:

• Task Assignment (Hard Skills)
• Quality Assurance (Hard Skills)
• Space Knowledge (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Schedule Coordination (Hard Skills)
• Inventory Management (Hard Skills)
• Communication (Soft Skills)
• Interdepartmental Collaboration (Soft Skills)

Job Summary:

• Checks all gauges, timers and knobs of machines to ensure all are functioning properly.
• Reports said condition to the appropriate area immediately (e.g., engineering, or service leader/manager).
• Reviews special prep instructions and participates in the misplacement for said items.
• Prepares menu items in accordance with established recipe cards and methods.
• Participates in ensuring that all special guest requests are attended to immediately, with flexibility and creativity.
• Enforce all rules and regulations
• Adhere to basic hygiene procedures and grooming standards
• Resolve guest complaints within scope of authority, otherwise, refer the matter to management
• Notify supervisor of all unusual events, circumstances, missing items, or alleged thefts
• Maintain close communication and works cooperatively with the Director of Events and the Food and Beverage Managers, the rest of the Administrative team, and co-workers

Skills on Resume:

• Equipment Inspection (Hard Skills)
• Reporting Protocol (Hard Skills)
• Prep Coordination (Hard Skills)
• Menu Preparation (Hard Skills)
• Guest Service (Soft Skills)
• Rule Enforcement (Hard Skills)
• Hygiene Compliance (Hard Skills)
• Communication Skills (Soft Skills)

Job Summary:

• Ensure consistency of services and the highest quality of operation
• Attend line up with the staff at the start of each shift.
• Inspect uniforms, review assignments, and steps of service for each event
• Prepare assignments for staff assigned to each event. Includes assignments for each portion of the work shift
• Assist in pre-service and periodic training
• Complete post-service check-outs with Food and Beverage Manager
• Ensure front and back of the house are maintained in a clean and orderly fashion
• Ensure and maintain organization and consolidation of all N/A products
• Maintaining cleanliness in the coatroom, Meadowbrook Grand Ballroom (MGB) Sever station, MGB storage room, and storage areas on the lower level
• Takes inventory of all banquet furniture

Skills on Resume:

• Quality Assurance (Hard Skills)
• Shift Coordination (Hard Skills)
• Uniform Inspection (Hard Skills)
• Staff Assignments (Hard Skills)
• Training Support (Hard Skills)
• Post-Service Review (Hard Skills)
• Facility Maintenance (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Greet host (on-site contact) for the assigned event(s) in absence of the Food and Beverage Manager and stay in contact throughout the event(s)
• Coordinate food service between kitchen and banquet service staff
• Make copies of “Event Task Check List” and BEO for each event and post them in corresponding rooms
• Manage all opening and closing side work
• Manage room setup and ensure efficiency and complete setup
• Review and implement table and seating diagrams
• Complete strike list and closing inspection duties
• Inspect all set up and ensure that it follows Catering Order
• Supervises staff setting up events, making sure that they are on task and accomplishing set-up on time
• Monitor all beverage consumption and address issues of intoxication
• Maintain and Rotate Liquor, Beer, and Wine for Banquet Bars to control wastage and manage inventory

Skills on Resume:

• Event Hosting (Soft Skills)
• Food Service Coordination (Hard Skills)
• Task Management (Hard Skills)
• Side Work Supervision (Hard Skills)
• Setup Oversight (Hard Skills)
• Diagram Implementation (Hard Skills)
• Closing Procedures (Hard Skills)
• Staff Supervision (Hard Skills)

Job Summary:

• Read and understand a Banquet Event Order, including a room diagram. 
• Assist in the oversight of all operations for a catered function. 
• Ensure the proper setup and operation of all events per the customer's request. 
• Work front of the house during events, ensuring all food and presentation is of the highest quality. 
• Effectively engage the client and maintain excellent customer service at all times.
• Lead and instruct all other servers and staff for a Catered event. 
• Assist management in hiring and training new and part-time staff members. 
• Effectively communicate all service needs to staff members in a clear and organized fashion. 
• Provide staffing needs and feedback to scheduling manager 
• Verify the accuracy of all catering deliveries and resolve any issues. 

Skills on Resume:

• BEO Comprehension (Hard Skills)
• Event Oversight (Hard Skills)
• Setup Execution (Hard Skills)
• Front-of-House Service (Hard Skills)
• Client Interaction (Soft Skills)
• Team Leadership (Soft Skills)
• Recruitment & Training (Hard Skills)
• Clear Communication (Soft Skills)

Job Summary:

• Perform basic back-of-the-house food prep duties
• Assembling salads and trays, cutting, chopping and assembly of food items. 
• Assist the culinary staff as needed when preparing for events.
• Clean-up banquet space after the completion of the function in a timely and professional manner. 
• Ensure that all equipment and supplies are stored and re-stocked properly at the end of each event.
• Washing dishes, operating dish machines, and handwashing large and/or delicate equipment. 
• Removal of trash and use of the trash compactor.
• Maintain and organize all banquet storage areas effectively. 
• Ensure they are stocked with any and all appropriate supplies necessary for food service functions. 
• Clean and organize cooler and freezer space and conduct a weekly inventory.  

Skills on Resume:

• Food Preparation (Hard Skills)
• Food Assembly (Hard Skills)
• Culinary Assistance (Hard Skills)
• Space Cleanup (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Dishwashing (Hard Skills)
• Waste Management (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Report to manager any need for housekeeping and/or repairs of banquet equipment. 
• Attend or conduct pre-event meetings. 
• Respond to guest problems, complaints and accidents. 
• Communicate effectively to all departments and resolve problems.
• Posses current ServSafe certificate and obtain FAST certificate within 160 days of employment. 
• Follow all HAACP guidelines for safe handling and storage of food. 
• Trained in ServSafe allergy and act as the representative in the event of any food allergy inquiries. 
• Maintain a high level of standards of personal appearance and grooming
• Wearing the proper uniform and name tag when working.
• Responsible for deliveries to all campus locations 

Skills on Resume:

• Maintenance Reporting (Hard Skills)
• Meeting Participation (Hard Skills)
• Guest Issue Resolution (Soft Skills)
• Interdepartmental Communication (Soft Skills)
• Certification Compliance (Hard Skills)
• Food Safety Adherence (Hard Skills)
• Allergy Training (Hard Skills)
• Professional Appearance (Soft Skills)