Job Summary:

• Learn to facilitate classroom and refresher training for product knowledge
• Handling call, and program processes and remain proficient in call handling
• Extract or generate training reports such as class attendance and performance records
• Preparing other training requirements as determined by the program or account operations
• Evaluate the progress of Results Associates for the entire duration of the training
• Complete a minimum of 4 hours of phone time each month 
• Uphold compliance with all internal and client policies inside and outside the training room
• Subject matter expert within existing department
• Conduct training through existing materials, track and compile collective data.
• Communicate training needs and resources and provide feedback to trainee.

Skills on Resume:

• Training Facilitation (Hard Skills Skills)
• Call Handling Expertise (Hard Skills Skills)
• Report Generation (Hard Skills Skills)
• Training Preparation (Hard Skills Skills)
• Progress Evaluation (Hard Skills Skills)
• Subject Matter Expertise (Hard Skills Skills)
• Data Tracking (Hard Skills Skills)
• Communication (Soft Skills Skills)

Job Summary:

• Collaborate with management to identify training needs.
• Plan and implement an effective training curriculum.
• Prepare training material such as online modules and presentations.
• Conduct New Hire Training sessions and identify training needs for existing staff.
• Design and implement training programs and track and keep employee attendance.
• Monitor and present employee performance.
• Consult with other trainers, leaders, and management.
• Works independently within established procedures associated with the specific job function.
• Associate trainers assist in developing new training or methods of training.
• Provide feedback to training coordinator/leadership.

Skills on Resume:

• Training Needs Analysis (Hard Skills Skills)
• Curriculum Development (Hard Skills Skills)
• Material Preparation (Hard Skills Skills)
• Training Delivery (Hard Skills Skills)
• Program Design (Hard Skills Skills)
• Performance Monitoring (Hard Skills Skills)
• Collaboration (Soft Skills Skills)
• Independent Work (Soft Skills Skills)

Job Summary:

• Use AdvancedMD product and revenue cycle management knowledge to conduct training and support for employees.
• Identifying opportunities for improved services and learning solutions. 
• Provides technical and procedural support to RCM teams.
• Conducts and monitors initial training for employees on technical new hire pre-requisites
• Conducts follow-up training ranging from less technical to highly technical.
• Counsels or guides trainees and monitors progress by use of simulations, and on-the-job training.
• Continually upgrades knowledge and skill base relating to both new product rollouts 
• Upgrades knowledge of existing products to increase proficiency in technical support.
• Communicates product updates with RCM staff and facilitates training 
• Coordinates enrollment and scheduling of qualified trainees in training classes.

Skills on Resume:

• AdvancedMD Training (Hard Skills Skills)
• Service Improvement (Hard Skills Skills)
• Technical Support (Hard Skills Skills)
• New Hire Training (Hard Skills Skills)
• Ongoing Training (Hard Skills Skills)
• Trainee Guidance (Soft Skills Skills)
• Continuous Learning (Hard Skills Skills)
• Communication (Soft Skills Skills)

Job Summary:

• Ensures standard operating procedures are kept current.
• Identifies training needs within the RCM team and coordinates additional training
• Regarding the application of product knowledge in problem resolution.
• Prepares all assigned administrative reports.
• Assists with configuration of both live and training Soft Skillsware environments 
• Associate trainer will participate in cross training activities no less than once per month.
• Supports production and on the job training, as required by operations.
• Develop monitoring systems to ensure that all employees are performing according to the training provided.
• Design, develop and deliver training sessions that sharpen customer agents’ skills and abilities
• Perform knowledge checks and follow-ups with key functions to ensure skills remain up to date
• Be aware of exceptions and be able to bring them to the attention of the right departments to resolve

Skills on Resume:

• SOP Management (Hard Skills)
• Training Needs Analysis (Hard Skills)
• Product Knowledge Training (Hard Skills)
• Administrative Reporting (Hard Skills)
• Software Configuration (Hard Skills)
• Cross-Training Coordination (Soft Skills)
• On-the-Job Training Support (Soft Skills)
• Training Evaluation (Hard Skills)

Job Summary:

• Design, develop and deliver training sessions that sharpen customer agents’ skills and abilities
• Perform knowledge checks and follow-ups with key functions to ensure skills remain up to date
• Be aware of exceptions and be able to bring them to the attention of the right departments to resolve
• Conceptualize customer service training materials based on data and research
• Compile and maintain databases for knowledge management
• Glean insights from CRM and other Customer Care systems in use
• Train Business Process Outsourcing (BPO) teams to follow SOPs
• Deliver on Lazada standards and expectations and process improvement lead
• Establish work processes that support the standards, procedures 
• Directives strategic of both individual departments and the company as a whole

Skills on Resume:

• Training Design (Hard Skills)
• Knowledge Assessment (Hard Skills)
• Issue Resolution (Soft Skills)
• Material Conceptualization (Hard Skills)
• Database Management (Hard Skills)
• CRM Utilization (Hard Skills)
• SOP Training (Hard Skills)
• Standards Adherence (Hard Skills)

Job Summary:

• Provide related product training sessions employees.
• Evaluate and revise the content and design of existing courses 
• Ensure remain up to date and aligned with Kurtosys standards.
• Collaborate with the Product Trainer to refine processes and contribute to team and individual development.
• Support the research and testing of new approaches 
• Content development and contribute to general innovation within the training function.
• Manage timelines, schedules, and supplies to ensure completion of training plans.
• Maintain and improve a knowledge base and LMS content to provide up-to-date product information.
• Deliver related product training to external clients and third parties as may be required from time to time.
• Drive improvements in customer care teams, and in the processes and policies that guide them

Skills on Resume:

• Product Training Facilitation (Hard Skills)
• Course Content Evaluation (Hard Skills)
• Standards Alignment (Hard Skills)
• Process Refinement (Soft Skills)
• Innovation Contribution (Soft Skills)
• Training Management (Hard Skills)
• Knowledge Base Maintenance (Hard Skills)
• External Training Delivery (Hard Skills)

Job Summary:

• Conduct new hire and continuing education curriculum for front-line employees.
• Perform the role of a classroom facilitator, coach and supervisor.
• Identify and demonstrate understanding of why individuals react as they do.
• Attend meetings or seminars to obtain information for use in training programs 
• Attend meetings or seminars to inform management of training program status.
• Obtain, organize, or develop basic training procedure manuals, guides, or course materials, such as handouts or visual materials
• Identify the basic educational needs of others
• Outline formal educational or training programs or classes, and teach or instruct others.
• Monitor, evaluate, or record training activities or program effectiveness.

Skills on Resume:

• Curriculum Development (Hard Skills)
• Facilitation and Coaching (Soft Skills)
• Behavior Analysis (Soft Skills)
• Information Gathering (Hard Skills)
• Program Reporting (Hard Skills)
• Training Material Development (Hard Skills)
• Needs Assessment (Hard Skills)
• Program Evaluation (Hard Skills)