Job Summary:

• Collaborates with people managers in assigned areas to ensure that HR policies are administered fairly and consistently.
• Participates in associate termination meetings for attendance lateness, and conduct.
• Responsible for responding to requests from unemployment, including representing the company at unemployment hearings.
• Acts as a point of contact between legal counsel and HR regarding any employment related legal matters.
• Works with security to ensure a safe working environment.
• Educate, coach, and assist upper Management with problem solving issues.
• Develop basic Management skills training on associate relations issues.
• Works with employment law team to respond to EEOC, DOL and other legal claims.
• Represents the Company in mediations, depositions and other legal processes.
• Support management in creating an environment that remains union-free through positive associate relations
• Assisting in development of union free strategies and training.

Skills on Resume:

• HR Policy Enforcement (Hard Skills)
• Termination Facilitation (Soft Skills)
• Legal Representation (Hard Skills)
• Security Collaboration (Soft Skills)
• Management Coaching (Soft Skills)
• Training Development (Hard Skills)
• Legal Compliance (Hard Skills)
• Union Strategy (Hard Skills)

Job Summary:

• Provide Human Resource support to the stores organization in establishing and maintaining a strong associate relations environment.
• Work under direction of Employee Relations Director to handle elevated associate relations issues 
• Develop policies, procedures, programs and strategies to promote positive associate relations.
• Monitor associate relations climate through review of information regarding the stores
• Communicate regular with management, review hotlines, and other indicators of associate relations issues. 
• Analyzes metrics to help formulate strategies and plans to improve associate relations.
• Develop programs, policies, and strategies to promote positive associate relations in the Stores.
• Conduct investigations of associate complaints for elevated issues, including the Problem Resolution Process and Hotline submissions. 
• Prepare investigative reports, PRP and Hotline responses.
• Provide advice and guidance to upper management on associate disciplinary issues.

Skills on Resume:

• HR Support (Hard Skills)
• Issue Handling (Soft Skills)
• Policy Development (Hard Skills)
• Climate Monitoring (Soft Skills)
• Communication (Soft Skills)
• Data Analysis (Hard Skills)
• Program Development (Hard Skills)
• Investigative Skills (Hard Skills)

Job Summary:

• Transmitting the Company’s values, vision and direction
• Exhibiting the Ocean House service standards
• Encouraging associates to use power, practice authority, and accept responsibility, modeling behavior and coaching 
• Develop constructive and cooperative working relationships with others, and maintain them over time.
• Preparation of new hire packages, new hire paperwork, uniform distribution and record keeping, locker assignments, new hire checklists, and ordering of nametags
• Manage new hire documentation portion of Orientation
• Plan and manage opening and closing of seven seasonal housing units including cleaning, repairs, winterizing, linen inventory, etc.
• Direct and administer Associate programs and activities such as service award ceremonies, birthday and anniversary cards to maintain a positive associate relations climate.
• Update or oversee updating of daily communications Compass and PowerPoint, ADP Portal and monthly Associate calendar.
• Manage Associate Shuttle program and Associate Transportation program. 

Skills on Resume:

• Leadership (Soft Skills)
• Service Standards (Soft Skills)
• Empowerment and Coaching (Soft Skills)
• Interpersonal Relationships (Soft Skills)
• Administrative Tasks (Hard Skills)
• Project Management (Hard Skills)
• Event Coordination (Soft Skills)
• Communication Management (Hard Skills)

Job Summary:

• Update schedules, ensure staffing and maintenance of vehicles.
• Prepare and maintain all Associate files; filing to be done no less than weekly
• Obtain uniform sizing and order forms prior to hire, provide Associates with appropriate number of uniform pieces
• Complete and submit request for additional uniform orders to DOH.
• Ensure that all uniforms are returned prior to final paycheck being issues to terminating staff.
• Reports to the Group Director, Human Resources with dotted line to Assistant Director, Recruitment. 
• Partners with the Human Resources Manager. 
• Works closely with the Executive Committee and management team and has regular contact with the staff of the entire resort.
• Extensive Project Management work and acts as an associate advocate.
• Resolves associate issues and concerns in a timely manner with tact and confidence
• Support management with employment law compliance, including ADA issues, leaves of absence, and EEO, document ADA interactive process.

Skills on Resume:

• Scheduling (Hard Skills)
• Record Keeping (Hard Skills)
• Uniform Management (Hard Skills)
• Staff Liaison (Soft Skills)
• Team Collaboration (Soft Skills)
• Project Management (Hard Skills)
• Conflict Resolution (Soft Skills)
• Compliance (Hard Skills)

Job Summary:

• Supervises and leads a team of Associate Relations Consultants or AR Supervisors and team of AR Advisors
• Investigate into associate relations concerns and unfair labor practice allegations
• Executes associate relations guiding principles and strategies that align with the company's culture while optimizing employee engagement.
• Leads or conducts confidential investigations with different levels of complexity and risk, with support from AR Consultants or AR Supervisors and team of AR Advisors.
• Accountable for on all employee workplace complaint investigations and may be consulted for escalated open-door issues.
• Provides guidance on case management and policy interpretation that aligns with local, state and federal laws and statutes and company policies and practices.
• Partners with HR and business leaders to build strong partnerships and develop proactive positive associate relations strategies that drive business objectives.
• Cultivates and maintains trusted and productive relationships with human resources, legal, business operations leaders across the enterprise.
• Provides coaching, guidance and expertise to leaders to address employee conduct and performance related concerns.
• Inspires, motivates, develops and influences individuals and teams.

Skills on Resume:

• Team Leadership (Soft Skills)
• Investigative Skills (Hard Skills)
• Strategic Alignment (Soft Skills)
• Case Management (Hard Skills)
• Legal Compliance (Hard Skills)
• HR Partnership (Soft Skills)
• Relationship Management (Soft Skills)
• Coaching and Development (Soft Skills)

Job Summary:

• Analyzes and provides recommendations for identified trends through benchmark reports, litigations, employee relations case management, etc., resulting in improved positive employee engagement.
• Supports and facilitates education and training across the enterprise on positive workplace practices for employees and leaders.
• Advocate for fair and appropriate pro-associate workplace practices in accordance with the company's mission, core leadership behaviors, and legal parameters
• Stays apprised of labor and associate relations and general human resources trends by maintaining strong connections with positive associate relations professional organizations (e.g., CUE, Inc., etc.) as well as other human resources/employee relations and retail-focused organizations (e.g., RILA, SHRM, etc.).
• Validating and analyzing reports such as Financial Statements, Borrowing Base Certificates, Collateral Field Examinations, Appraisals, and other diligence reports, etc. to verify compliance
• Participate in special projects and requests related to the management of the portfolios
• Account monitoring needs working with the Relationship Managers and Underwriters during the underwriting process
• Ensures corrective/disciplinary actions are implemented consistently, fairly and legally across the enterprise.

Skills on Resume:

• Trend Analysis (Hard Skills)
• Training Facilitation (Soft Skills)
• Workplace Advocacy (Soft Skills)
• Industry Networking (Soft Skills)
• Financial Compliance (Hard Skills)
• Project Participation (Soft Skills)
• Account Monitoring (Hard Skills)
• Disciplinary Oversight (Hard Skills)

Job Summary:

• Support the management of client relationships and portfolios to maximize client retention and new business growth
• Implement investment decisions and asset allocation changes
• Ensure that portfolios are maintained according to specified asset allocation or client guidelines
• Rebalance portfolios due to liquidity needs or excess cash, bond maturities, manager changes, tax-loss harvesting, or investment recommendation implementation
• Assist Senior Relationship Managers in compiling data on investment strategy, investment process, portfolio performance, investment results, and financial markets outlook for communication to clients and prospects
• Prepare and analyze performance reporting against pre-agreed benchmarks
• Prepare subscription documents for private investments
• Ensure knowledge of entire investment solution suite, staying current on investment products
• Handle trade order entry for portfolio transactions and administration of custody account trades and performance
• Assist with core administrative functions: approving cash processing transactions, mutual fund trading and other transactional duties
• Contribute to a professional, productive, and collegial working environment

Skills on Resume:

• Client Management (Soft Skills)
• Investment Decisions (Hard Skills)
• Portfolio Maintenance (Hard Skills)
• Rebalancing (Hard Skills)
• Data Analysis (Hard Skills)
• Performance Reporting (Hard Skills)
• Document Prep (Hard Skills)
• Trade Management (Hard Skills)

Job Summary:

• Analyze and resolve a wide variety of unique client issues
• Attend client meetings with Senior Relationship Managers
• Ensure appropriate operational and compliance risk controls are implemented and managed in accordance with CIBC and Line of Business requirements
• Establish and maintain effective partnerships and teamwork to ensure a level of service delivery that is professional, seamless and timely
• Operate within a team structure with limited supervision in completing assigned responsibilities
• Support business development efforts and client servicing by actively participating in client, networking or company events, often after normal business hours
• Manage client data in Sharepoint and in BIOS, BIP’s proprietary client relationship management system
• Update BIOS with action items, notes, and changes to data fields to maintain a complete and current client record
• Provide occasional augmentation in absence of Admin Assistant
• Coordinate with Admin Assistant to obtain parking vouchers for Buckhead visitors

Skills on Resume:

• Issue Resolution (Hard Skills)
• Client Engagement (Soft Skills)
• Risk Control (Hard Skills)
• Partnership Building (Soft Skills)
• Independent Operation (Soft Skills)
• Business Development (Soft Skills)
• Data Management (Hard Skills)
• Administrative Coordination (Hard Skills)

Job Summary:

• Create an engaging experience with each client interaction
• Professionally represent the BIP brand
• Act on client tasks, requests and communications in a timely manner
• Acknowledged same day, returned same day, response within 2 business hours
• Oversee and manage the client onboarding process, including an introduction to ClientCare platforms
• Establish a cordial familiarity with clients that inspires trust and confidence
• Partner with and support up to 3 Personal Wealth Advisors on up to 175 households to best serve clients and help them make sound financial decisions
• Maintain visibility on cash balances and fee billing dates
• Maintain awareness of key client dates (birthdays, anniversaries, birth of a child, etc.) to help PWAs engage with clients as appropriate
• Present wallet share opportunities and “soft” referrals to PWA to increase Assets Under Management

Skills on Resume:

• Client Interaction (Soft Skills)
• Branding (Soft Skills)
• Task Management (Hard Skills)
• Onboarding (Hard Skills)
• Relationship Building (Soft Skills)
• Advisory Support (Soft Skills)
• Financial Monitoring (Hard Skills)
• Engagement Strategy (Soft Skills)