ASSOCIATE MANAGER JOB DESCRIPTION

An Associate Manager translates data, process accountability, and cross-functional coordination into measurable business outcomes. The role carries ownership of a defined operational or analytical domain, sitting one level below senior leadership and typically managing a small team or a set of vendor and partner relationships. What makes it demanding is the dual mandate: keeping day-to-day reporting cycles, KPI tracking, and SLA compliance on track while simultaneously contributing to longer-horizon planning and continuous improvement. In financial services, supply chain, and analytics-driven environments, this seat draws on knowledge of GAAP-aligned reporting standards or portfolio-level performance frameworks to produce the analysis that informs executive decisions.

As the Associate Manager, you will own a defined analytical or operational portfolio, delivering financial reports, performance analyses, and cross-functional initiatives that give leadership the information needed to act with confidence. You report to a Senior Manager or Director and work across business partners, vendor relationships, and internal teams spanning finance, operations, and strategy.

Career Impact: Owning a reporting or analytics portfolio at this level builds the financial acumen and stakeholder management depth that hiring managers look for when selecting candidates for Senior Manager or Director roles.

Business Impact: The forecasts, reconciliations, and performance analyses this role produces are the inputs leadership uses to allocate budgets, assess vendor contracts, and respond to KPI variances before they become losses.

Growth Opportunity: Exposure to end-to-end business planning, from RFP support and deal analysis to SLA governance, expands your market value across financial services, consulting, and operations-intensive sectors.

• Own financial reporting outputs including management reports, variance analyses, and ad hoc requests, ensuring accuracy against corporate timelines.
• Drive forecasting activities by investigating gaps between actuals, forecasts, and plan and presenting root cause findings to senior leadership.
• Lead cross-functional process improvement initiatives, identifying non-value-added activities and executing plans to raise operational efficiency.
• Coordinate with business partners to validate the integrity of accounting and reporting workflows, including system-generated entries and data feeds.
• Monitor KPIs and SLAs across the assigned portfolio, escalating deviations and recommending corrective strategies to management.
• Build and maintain structured analyses including commission calculations, reconciliations, and pipeline reporting that inform client and business decisions.
• Guide a small team or set of project contributors by assigning work, appraising progress, and supporting professional development against defined goals.

• Bachelor's degree in Business, Finance, Accounting, or a related analytical field, or equivalent work experience.
• 4 or more years of business management, financial reporting, or analytics experience, with demonstrated responsibility for a defined operational domain.
• Working knowledge of financial reporting principles, including variance analysis, forecasting methodologies, and KPI or SLA governance frameworks.
• Proven ability to manage multiple concurrent deliverables under deadline pressure while maintaining output accuracy and stakeholder confidence.
• Strong quantitative reasoning and data analysis skills, with experience translating complex datasets into actionable recommendations for non-technical audiences.
• Demonstrated interpersonal and communication skills, including the ability to present findings clearly to senior leaders and cross-functional partners.
• Experience managing or coordinating the work of others, including setting priorities, reviewing outputs, and resolving workflow conflicts.
• Familiarity with GAAP-aligned accounting and reporting standards or equivalent regulatory frameworks relevant to the operating industry.

• Advanced degree or professional designation in Finance, Accounting, or Business Administration, such as an MBA or CPA credential.
• Prior exposure to leasing, private equity administration, or supply chain finance, where multi-entity reporting and fund or portfolio structures add complexity.
• Experience contributing to RFP responses, deal financial modeling, or new business pipeline analysis in a client-facing or business development context.
• Proficiency with enterprise resource planning or financial planning systems used to process accounting transactions and generate management-level reporting.

• Reporting accuracy rate, measured against agreed corporate timelines and zero-restatement targets for managed outputs.
• Forecast variance percentage, tracking how closely monthly and quarterly projections align with actuals across the assigned portfolio.
• SLA adherence rate for recurring deliverables, including reconciliations, commission files, and performance schedules within defined windows.
• Number of process improvement initiatives completed per quarter, reflecting contribution to operational efficiency in the assigned domain.
• Stakeholder feedback score from senior managers and business partners on the clarity and usefulness of analytical outputs, tracked via periodic review.
• Typical tools: spreadsheet and analytics software (commonly Microsoft Excel); ERP and financial reporting platforms (commonly PeopleSoft or equivalent).

• Base Salary Range: $75,000 to $105,000 annually, depending on industry and scope.
• Bonus: Annual performance bonus, typically 8 to 15 percent of base salary.
• Equity: Uncommon at this level; offered selectively at growth-stage firms.
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by company.
• PTO: 15 to 20 days annually, plus standard federal holidays.
• Common Perks: Professional development stipend, hybrid work flexibility, and 401(k) with employer match.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment contingent on a successful background check, which may include verification of education, prior employment, and applicable credit history depending on the role's financial responsibilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, and local law. Reasonable accommodations are available to individuals with disabilities throughout the application and employment process upon request. Candidates must be authorized to work in the United States without sponsorship now or in the future.

The Associate Manager owns daily oversight of assigned laboratory work groups, directing technical skills training, workload screening, and compliance with safety and quality assurance procedures across clinical testing operations. Reporting to senior management and collaborating with staff at all levels, this role shapes workforce performance and drives continuous improvement in service quality and operational efficiency.

Key Responsibilities

• Supervise the daily activities of assigned laboratory work group(s) through appropriate delegation, technical skills training, and work supervision. Meet regularly with staff and senior management to discuss and resolve workload and technical issues.
• Screen and assign workload. Plan, prioritize and assign tasks and projects. Counsel, train and coach laboratory staff.
• Monitor work, develop staff skills and evaluate performance.
• Assist in establishment and revision of laboratory policies and procedures. Maintain appropriate control and quality assurance procedures. Ensure compliance with safety requirements.
• Keep abreast of new technical developments. Assist with implementation of new tests, equipment, programs and/or procedures in the assigned area(s) as needed. Contribute to continuous improvement initiatives to increase quality of services and operational efficiency.
• Foster a unified culture and facilitate collaboration, corporation, sharing of information and teamwork.
• Participate in initiatives to improve employee engagement to positively impact operational results, customer satisfaction and employee retention.
• Manage staff in accordance with organization's policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters.

Required Qualifications

• Bachelor's degree in a health sciences field with 4 years laboratory experience and certification; Master's degree with 3 years of laboratory experience and certification; PhD with 2 years laboratory experience.
• ASCP, AMT, NCA certification in Medical Technology (MT) or Medical Lab Scientist (MLS) preferred; AAB certification is also acceptable.
• Minimum 2 years flow cytometry experience and minimum 2 years supervisory experience; or equivalent combination of education, training and experience.
• Knowledge of clinical testing procedures (flow cytometry), laboratory testing regulations (GLP, GCP or CLIA), and quality assurance and quality control principles.
• Knowledge of occupational safety and health rules and regulations.
• Effective supervisory, coaching, written and oral communication skills; high ethical standards.
• Ability to assess, prioritize and deliver multiple tasks, projects and demands; establish and maintain effective working relationships with coworkers, managers and clients.
• Work is performed in a laboratory environment; extensive use of telephone, face-to-face communication, keyboard, and regular sitting for extended periods of time; full manual dexterity and visual acuity required; may be exposed to hazardous chemicals, infectious diseases, blood-borne pathogens, toxic materials, electrical hazards, and dangerous equipment.

Embedded within the finance and accounting function, the Associate Manager delivers timely financial management reports, commission calculations, and Capital Cost Allowance schedules for RBC Equipment Finance and RCAP Leasing operations. Working closely with business partners across accounting, technology, and operations teams, this role advances the integrity of reporting processes and embeds continuous improvement within production and development.

Core Functions

• Accountable for the timely development, production, and maintenance of required financial management reports including new reporting, revisions to current reporting, and ad hoc requests.
• Work with business partners to ensure quality and integrity of accounting and reporting processes while contributing to development of solutions where required.
• Responsible and oversee testing of system and process enhancements from an accounting and finance perspective including system generated journal entries and data feeds.
• Monthly preparation of commission calculations with respect to RCAP originations activity and payroll file, as well as, oversight of monthly reconciliation of a subset of the businesses' chart of accounts and generation of related supporting documentation.
• Prepare and review management reports and schedules, and commentary to ensure integrity, accuracy and completeness in accordance with corporate accounting policies/procedures and timelines.
• Accountable for forecasting activities including investigation of variances between actual, forecast, and plan and conduct root cause analysis, and recommend alternative strategies solutions to management.
• Responsible for ensuring Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and quality standards are adhered to and continuous improvement initiatives are embedded within Production & Development.
• Yearly preparation of Capital Cost Allowance continuity schedule for RBC Equipment Finance line of business.
• Complete pre-verification of transactions (i.e. payments) for both RCAP Leasing and RBC Equipment Finance.

Qualifications & Experience

• Undergraduate / Graduate degree in Business; Masters of Business Administration and/or Accounting/Finance Designation preferred.
• Minimum 2 years people manager experience.
• Solid understanding of accounting principles, financial reporting processes and technology; experience in leasing industry, knowledge of accounting for leases, and experience with leasing systems.
• General Canadian income tax, capital cost allowance, and commodity tax knowledge.
• Superior analytical and MS Excel skills; experience writing and debugging Visual Basic code for Excel.
• Experience with the use of PeopleSoft and RBC systems including Service Platform, RBC FX and Funds Transfer Systems, RBC Express, etc.
• Strong oral and written communication skills.

Reporting to Private Equity business leadership, the Associate Manager shapes a broad portfolio of activities spanning financial analysis, new business development, and existing client relationship support within the alternative investment fund administration setting. Partnering with prospects, clients, and internal teams across accounting, operations, and education functions, this role builds the reporting infrastructure and analytical capabilities that enable sustainable PE business growth.

Primary Duties

• Assist with business financial analysis, review actual results, prepare analytics, and comparison reporting.
• Conduct revenue tracking, forecast, new business pipeline reporting and analysis, and client profitability assessment.
• Assist with maintenance of internal systems and databases; aggregate, maintain and reconcile key business and client metrics.
• Conduct industry research and metrics; develop content and assist with preparation of presentations.
• Demonstrate knowledge of accounting; participate in new client business analysis with prospects and existing clients.
• Review fund governing documents and offering documents; develop fee models and deal financial analysis.
• Assist with Request For Proposal (RFP) responses and document management.
• Participate in and support PE business initiatives including efficiency, operational, and new services and capabilities projects.
• Develop and maintain internal PE business reporting calendar; help develop and support targeted continuing education programs and corporate goals.

Skills & Qualifications

• Bachelor's degree in Accounting, Business Management, or related field.
• CPA designation a plus.
• 7+ years of experience in the alternative assets administration industry; private equity experience a plus.
• Knowledge of US Generally Accepted Accounting Principles, with an emphasis on investment partnerships.
• Demonstrated project management skills with the ability to multi-task; experience working collaboratively with peers.
• Proficiency in Microsoft Office suite with advanced Excel skills; FIS Investran and/or TNR experience a plus.
• Excellent interpersonal and communication skills; ability to work independently or in small groups; team player.

Sitting at the intersection of commercial strategy and IT delivery, the Associate Manager leads end-to-end development of the Commercial Execution and Customer Partnership Solutions Portfolio, engaging senior sponsors and regional commercial leaders to align joint business plans. Operating across vendor management, IT financial oversight, and cross-cultural market environments, this role drives measurable project management outcomes and operational KPIs for assigned solutions.

Duties

• Develop and deliver the Commercial Execution and Customer Partnership Solutions Portfolio Services end-to-end.
• Engage with the various commercial leaders in the region to identify the business opportunities and build and align and deliver a joint business plan.
• Deal with strategy and portfolio management, service roadmap and innovation.
• Engage with senior sponsors and business clients.
• Be accountable for project management success measures and operational KPIs for your solutions.

Experience & Qualifications

• At least 5 years of experience in successful delivery of IT solutions and programs in the commercial space with direct business engagement.
• Experience in project management, managing vendors, and contract negotiation.
• Experience in IT financial management and pricing.
• Experience in management of others, coaching, and mentoring.
• Experience and exposure to different markets dynamics, specificities, and cultures; proficiency in Spanish is a plus.

A key member of the People Strategic Initiatives team, the Associate Manager leads the rollout of enterprise-wide programs including the Way of Working initiative and The Energy Project, reporting to the Director of People Strategy & Analytics to advance the Associate Value Proposition across corporate, store, and fulfillment populations. Collaborating with People Services, business leaders, and People Analytics, this role enables workforce productivity, empowerment, and innovation by translating complex inputs into executable associate experience strategies.

Strategic Responsibilities

• Lead the development and execution of associate experience strategies aligned with business priorities and directly supporting Associate Value Proposition (AVP).
• Lead the roll-out of 'Way of Working' (WoW) initiative to corporate, stores, and fulfillment associates.
• Lead the Corporate Hub Environment Project focused on enabling a 'free to work from anywhere' style of working.
• Design the enterprise-wide rollout of The Energy Project (TEP) to help associates lead more effectively and build resilience.
• Manage a portfolio of associate experience projects including fielding risks, developing deliverables, and facilitating project meetings.
• Coordinate with People Analytics to identify KPIs and metrics that assess the impact of associate experience initiatives.
• Develop perspectives and recommendations on how to create exceptional associate experiences in the Future of Work.
• Partner with company leadership to drive complex, cross-functional strategic initiatives and create deliverables for executives and key stakeholders.

Education & Experience

• Bachelor's degree required; Master's degree in Human Resources Management, Organizational Behavior, Business Administration, or related field preferred.
• 5–6 years of experience in a People/HR professional role; experience as a management consultant using data-driven methods to solve complex human capital projects.
• Experience managing large-scale, multi-phased programs with diverse stakeholders, owning operational governance and project management.
• Ability to leverage data and people analytics to inform strategic decision making; understanding of Future of Work concepts and application in HR.
• Ability to manage teams of at least 3–4, providing strategic direction, orchestrating work, and ensuring quality control and timely delivery.
• Expert in Microsoft Office, specifically PowerPoint and Excel, with demonstrated experience developing executive-level presentations.
• Self-driven, innovative strategic thinker; demonstrated ability to persuade, influence, and execute innovative methods and processes.
• Demonstrated leadership skills with ability to motivate, collaborate, mentor junior practitioners, and work across the organization; excellent written and verbal communication skills.

The business outcome of successful appliance commercialization depends on the Associate Manager, who supports the Senior Marketing Manager in executing Go To Market plans, managing the Accessories business, and coordinating across product, brand, sales, finance, digital, and legal teams. Based within the broader commercial organization and reporting to the Senior Marketing Manager, this role delivers execution excellence across new item launches, trade communications, and key industry events including the Housewares Show.

Accountabilities

• Support product demonstrations, customer training events, and attend key events like the Housewares Show and the National Sales Meeting.
• Collaborate with cross-functional teams on executional projects including product, brand, sales, marketing, finance, digital, and legal.
• Lead the Accessories business, supporting the Senior Manager with ad hoc projects and marketplace analysis.
• Assist with Go To Market planning, new color development, and rating and review influencer programs for new item launches.
• Develop slides, presentations, and external trade communications for customer meetings, sales meetings, trade decks, and other ad hoc events.
• Support the Appliance product roadmap, portfolio strategy, and innovation plan.
• Work with Business Communications to coordinate and track sales samples; create and expedite internal orders and manage new item set-up process.
• Manage relationships with key strategic accounts; leverage relationships with demand planning, supply planning, and logistics execution.
• Provide administrative support to organize meetings and fulfill product shipment requests; ensure flawless execution across departments.

Education & Experience

• Bachelor's degree in Marketing, Business, or related field with a minimum of 5 years of experience; MBA preferred but not required.
• Ability to work across multiple levels and functions of an organization and drive complex processes from beginning to end.
• Strong analytical, critical thinking, and problem-solving skills; strong organizational skills and attention to detail.
• Strong interpersonal and collaborative skills; ability to work well independently and with a team.
• Ability to shift priorities quickly, manage multiple projects, work in a fast-paced environment, and remain focused under pressure.
• High adaptability; positive attitude and professional demeanor; good judgment on when to involve others in decision-making.

As the Associate Manager, this role leads delivery of the annual trading plan for PlayStation Plus subscription revenue growth, formulating upgrade strategies and promotional plans across APAC and global channels within a four-person trading team. The team relies on this work to build and agree forecasts, close performance gaps, and maintain expert knowledge of Asia market trends, purchasing windows, and consumer behaviors that inform global and regional business plans.

Role Responsibilities

• Formulate and deliver plans across core channels to drive upgrades and retain customer value through minimising downgrades.
• Contribute to weekly global service trading meetings including creation of supporting materials.
• Serve as point person for Subscription expertise in APAC; collaborate with partners across marketing, CRM, conversion rate optimisation, and ops.
• Analyse performance, improve future proposals, and support wider revenue team by pushing forward mitigation plans when needed.
• Drive approval of promotional plans, communicate quarterly plans to secure consensus, and collaborate with the commercial trading team to build and agree forecasts.
• Inform, involve, and share with both global and regional functions; look for ways to change and improve business operations and processes.

Requirements

• 4+ years of experience working in a service/subscription-related business.
• Proven expertise in the planning, execution, and leadership of business plans; experience in strategy creation and prioritisation.
• Commercial awareness of the games market and consumer entertainment markets; knowledge of business financials and economics; knowledge of the game industry preferred.
• Strong project and commercial leadership skills; ability to propose, craft, and lead processes and business operations.
• Solution-focused and problem-solving attitude; creative instinct and ability to think laterally about business planning.
• Experience of leading a successful team preferred; ability to decide what shape of service best meets the market, organisation, and objectives.

Associate Manager builds and executes Community Development and Management strategies for a global gaming clientele, overseeing platform optimization across Discord, Reddit, Twitch, and other channels while managing community team members across multiple concurrent client projects. Success in the position means delivering accurate project reporting to clients and internal stakeholders, growing and moderating online communities, and producing social media content in close collaboration with headquarters, the Singapore office, and creative teams.

Job Functions

• Collaborate with headquarters, Singapore office, and creative teams to create, curate, and publish compelling social media content for clients.
• Coordinate communications with clients, understand their goals, and provide solutions.
• Provide reporting and accurate tracking of projects to clients and internal stakeholders, effectively communicating updates, risks, and roadblocks.
• Build and optimize community platforms from the ground up including Discord, Subreddits, Forums, Twitch, Facebook Groups, and more.
• Conduct community moderation, volunteer management, and recruitment across multiple platforms.
• Create and run community events to engage and grow online communities.
• Work with internal departments including marketing and creative services to complete projects with a high level of quality.
• Monitor online community sentiment and provide constructive feedback to improve and maintain positive sentiment for clients.

Background & Experience

• Bachelor's degree in Marketing, Business Administration, or related field; or equivalent combination of experience and education.
• 4+ years of community management experience in an agency or gaming environment; 2+ years of experience managing a team or freelancers.
• Passionate gamer with experience in PC/console and mobile games.
• Proficient with common online community platforms (Discord, Reddit, Wikis, Forums, Twitch, etc.) and social media platforms (Twitter, Instagram, TikTok, Snapchat, Facebook).
• Experience with project management and social media tools (e.g. Sprout Social, Hootsuite, Asana, Trello, etc.).
• Self-motivated, independent, high attention to detail, process-oriented, and adaptable across multiple clients and business units.
• Strong leadership, effective resource management, open-minded problem-solving attitude, and exceptional written and verbal communication skills; flexibility for irregular work hours to collaborate with international clients.
• Fluent in English and French.

Embedded within the marketing organization and reporting directly to the Manager of Paid Search, the Associate Manager produces multi-million-dollar paid search campaign executions spanning Google Ads, Bing Ads, and bid-management platforms across PPC/SEM channels. Working closely with Marketing Insights & Analytics, Marketing Operations, Digital Experiences, and CRM teams, this role advances channel strategy, campaign optimization, and stakeholder reporting to maximize click-through and conversion performance.

What You'll Do

• Assist in preparing forecasts, implementing, and monitoring multi-million-dollar budgets.
• Provide input and expertise on strategy and roadmap for the channel; implement, monitor, and report on key initiatives and quarterly updates for stakeholders.
• Partner with the testing team to recommend and provide input on landing page tests and optimizations.
• Manage day-to-day operational responsibility for paid search bid-management tool; complete campaign audits and optimizations including keyword, ad copy, extension, and bidding.
• Create, maintain, and automate reporting and analytics regarding SEM efforts; coordinate and attend SEM vendor/partner meetings.
• Execute, monitor, and report on tests to determine best creative copy, landing experience, and bidding strategies to maximize click-through and conversion.
• Implement and manage day-to-day campaign activity including new campaign builds, restructures, bid adjustments, budget changes, and ad copywriting.
• Monitor and report on the potential impact of competitive and industry trends; work with IT team to troubleshoot lead management issues.

Minimum Qualifications

• Bachelor's degree required.
• 1–3 years of experience primarily focused on PPC/SEM responsibilities; previous agency or dedicated client-side SEM role preferred.
• Certification or experience with search bid management platforms; Kenshoo highly preferred; proficient user of Google Ads and Bing Ads UI and Editor tools preferred.
• Proficiency in data and analytics; intermediate Excel user.
• Strong attention to detail; excellent critical thinking, problem-solving, and time management skills.
• Effective communicator with ability to manage work across multiple internal and external partners.
• Ability to work in a fast-paced, constantly evolving environment; regular, dependable attendance and punctuality are essential.

Reporting to senior leadership, the Associate Manager develops and executes project management and process improvement strategies across complex digital transformation initiatives involving people, processes, and technology within a Supply Chain environment. Partnering with technical and applications teams, executive sponsors, and vendor partners, this role delivers on-time, on-budget IT commitments by facilitating agile coaching, process assessments, and structured communication across the organization.

Ownership Areas

• Provide leadership and guidance for the use of industry best-practices project management and process improvement methodologies.
• Manage project lifecycle of initiate, plan, execute, and close.
• Demonstrate the ability to work with technical and applications teams to develop project tasks, estimate resources, and develop work schedules.
• Assist in the organizational development and enhancement of project/process management competence.
• Provide coaching and mentoring on agile methodologies.
• Facilitate regular project review meetings communicating milestone performance, issues, project changes, and budgets.
• Establish and execute effective communication mechanisms enabling continuous exchange of ideas among team members, executives, and vendor partners.
• Ensure the development and management of project budgets; direct the execution of the project team to support on-time and on-budget delivery.
• Conduct process assessments with process owners to identify non-value added activities; develop and execute plans to improve processes.

Professional Experience

• Bachelor's degree or equivalent experience.
• 5 or more years of experience in leading complex, digital transformational initiatives involving people, processes, and technology.
• Broad Supply Chain knowledge or background in warehousing, logistics, freight pay and audit, and customer service.
• Large IT/digital portfolio management experience; demonstrated process improvement and analysis skills.
• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Excellent team building, problem-solving, verbal and written communication skills.
• Outstanding coordination, facilitation, consultation, and conflict resolution skills; ability to work in a complex, cross-organizational system.

The Associate Manager oversees the application of mix models, predictive analytics, and scenario planning to uncover business drivers and improve media investment decisions across multiple brand divisions. Serving as a supporting analytical resource to media and marketing teams, this role refines the processes that translate performance data into actionable ROI recommendations and communications plan optimizations worth millions of dollars in media spend.

Day-to-Day Responsibilities

• Diagnose and interpret analytic-focused projects such as mix modeling, predictive analytics, and scenario planning to make recommendations for improved business performance.
• Discern key drivers of business growth through advanced analytic techniques and statistical testing and translate to actionable business insights.
• Understand and manage data flow between all key providers including media agency/partners, finance, cross-functional measurement teams, and media/marketing teams.
• Work efficiently and effectively across multiple brands, building on feedback from manager and cross-functional partners.
• Work with manager to prioritize workload to meet ad-hoc business needs and deliver core media insights against cadenced timelines.

Knowledge Skills & Abilities

• Bachelor's degree required; advanced degrees preferred.
• 3+ years of relevant experience in quantitative analytics and/or data analysis; experience within media industry desired; CPG experience a plus.
• Excellent analytical skills with a demonstrated ability to translate data into actionable insights and strategic recommendations; data visualization skills desirable.
• High degree of functional proficiency with Excel, PowerPoint, and data analytics software.
• Solid organizational and project management skills with the ability to manage multiple projects; self-starter able to work independently and build connections with key stakeholders.
• Ability to collaborate with others; strong written and verbal communication skills.

Associate Manager advances team performance and community engagement within a retail fashion environment, coaching Stylists in authentic customer connection while stepping into the Store Director role when needed. The work directly supports a profitable store operation by sustaining training standards, driving loyalty events, and keeping the team aligned with brand values across all shifts, including nights, weekends, and holidays.

Activities

• Start each shift with a high-energy vibe that ignites the team and ensures the team is always on track to make their goals and exceed customer expectations.
• Ensure Stylists are connecting with customers authentically; stay connected to what's happening in the social space and keep the team informed.
• Ensure the team has proper training and shadowing and uses existing tools and resources consistently.
• Come up with innovative and unique ways to engage the community and build loyalty through events.
• Step into a variety of roles seamlessly to keep the business moving; prioritize need-to-do over nice-to-do and drive initiatives to completion.
• Step into the Store Director role if needed; act in a manner that aligns with our values.

Position Requirements

• High school diploma or equivalent combination of education and experience.
• 4 or more years of management experience with similar scope.
• Have a great fashion aesthetic and are plugged in to what's happening in the industry and community; passionate about the brand, customers, and teams; track record of setting and achieving goals.
• Communicate effectively and confidently; process information and operate store systems accurately; adept with technology, apps, and industry-related blogs and feeds; value diverse points of view.
• Energized by change and able to rally the team behind new strategies and projects; available nights, weekends, and holidays.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 pounds / 18 kilos; must regularly move around all store areas and be accessible to customers.

The Associate Manager delivers data-driven insights and analytics consulting to assigned clients in Consumer Packaged Goods, Retail, and related industries, serving as a trusted thought leader who identifies revenue opportunities and shapes the company's client engagement vision. Reporting through internal cross-functional stakeholder teams and collaborating with both external clients and internal partners, this role builds lasting relationships that drive adoption of syndicated POS and Panel data assets and produce measurable client business outcomes.

Scope of Work

Establish as an indispensable insights partner and thought leader for clients.

Build sustainable client relationships through delivering everyday value using data, tools, and business insights.

Train and consult clients to conduct analytics using tools and data sets to drive business decisions.

Independently complete analyses using tools and data to develop insights that drive client outcomes.

Identify potential revenue opportunities and risks with assigned clients and lead internal teams to drive sales.

Develop expertise and advise clients on industry trends; participate in client discussions and presentations.

Play an integral part in shaping the company's vision by elevating the Voice of the Customer.

Be accountable for identifying opportunities to collaborate across teams and drive adoption of assets with clients.

Work cross-functionally with internal stakeholders to identify and advise clients on solutions for their business.

Technical Qualifications

• Bachelor's degree required.
• 3–5 years of experience in Consumer Packaged Goods, Retail, Consulting, or Analytics.
• Retail or manufacturing background a plus (Retail Merchandising, Category Management, Operations, etc.).
• Strong analytical aptitude; experience with syndicated POS data and Panel data is a plus.
• Experience utilizing multiple and complex data sets through problem solving and proven project management skills; ability to manage multiple priorities in complex situations.
• Highly proficient in Microsoft Office software.
• Strong communication skills; ability to work collaboratively with internal and external teams; strong sense of autonomy, urgency, and accountability.

Embedded within a Technology/SaaS organization, the Associate Manager coordinates customer health monitoring, adoption programs, and digital engagement events including webinars, round tables, and office hours to drive renewals and product stickiness. Working closely with Sales, the product education team, and cross-functional strategy groups, this role advances the Customer Success engagement model through automation, tech-touch strategy, and proactive resolution of customer success issues.

Performance Expectations

• Proactively monitor health indicators and act upon alerts.
• Establish and oversee the customer's adoption and usage of best practices to continually drive incremental value and return on investment.
• Manage calls with customers to maintain solid relationships and drive self-serve value; answer product-related questions and provide quick insights.
• Drive renewals to successful completion in close collaboration with Sales.
• Be the voice of the client and provide internal feedback on how the solution can be improved; proactively address customer success issues.
• Perform events including webinars, round tables, and office hours; partner with the product education team to develop digital assets for digital-led customers.
• Participate in strategic projects to increase usage and product stickiness; help shape the Customer Success engagement model leveraging automation and a tech-touch strategy.

Education & Experience

• Bachelor's degree in Business, Marketing, Big Data, Statistics, or a related UX field.
• 1+ years of experience in a Consulting/Success/Onboarding role in a Technology/SaaS/Digital organization.
• Good understanding of web analytics and website optimization; strong interest in technology, software, and the internet.
• Strong project management and organizational skills; highly structured work approach with ability to manage multiple activities in parallel.
• Strong written and verbal communication skills; client-facing experience and a customer-first attitude.
• Flexibility and ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment.

The Associate Manager refines direct mail and email marketing programs by managing campaign calendars, coordinating with the email developer on creative development and file segmentation, and owning performance reporting across all direct marketing channels. Based within the Digital Marketing team and partnering with creative, production, and data vendors, this role builds testing roadmaps and A/B frameworks that optimize client behavior and continuously improve campaign outcomes.

Key Deliverables

• Work with the marketing team to plan and execute all direct marketing campaigns including direct mail and email marketing.
• Manage day-to-day relationship with email developer to coordinate creative development, set-up and send plans, proofing, testing, and file segmentation for email deployments.
• Create, distribute, and manage the direct mail and email calendars while partnering with creative, production, and data vendors.
• Own the reporting on performance of email strategies, programs, and campaigns; share learnings and continually make recommendations for improvements.
• Develop new innovative ways to encourage a change in client behaviors; conduct A/B testing to better understand and optimize across campaigns.
• Bring creative best practices and establish a testing roadmap for all campaign emails and direct mail.
• Execute strategy and execution of customer-facing marketing materials; proofread direct mail and emails for accuracy, clarity, brand compliance, grammar, and spelling.

Qualifications & Experience

• Bachelor's degree.
• 3–5 years of work experience in marketing.
• Proven understanding of how to plan, develop, execute, and optimize print and digital campaigns within the email and direct mail channels.
• Experience pairing formal data and trends with curiosity to generate insights related to ideation and execution.
• Great mix of analytical and creative ability; must be detail-oriented with excellent follow-through and ability to multi-task while handling shifting priorities.
• Strong communicator, ready to lead projects and present findings both written and orally; excellent attention to detail and self-starter.

As the Associate Manager within ASHRAE's Government Affairs Department in Washington, DC, this role coordinates outreach events and manages the full portfolio of collateral tools and training resources that support volunteer members engaging government officials at local, state, federal, and international levels. The Government Affairs team relies on this work to keep policy priorities informed through proactive outreach summaries, resource assessments, and engagement tracking across a global membership network, with some travel required.

Work Activities

• Coordinate and schedule meetings and conference calls with ASHRAE members and government officials; attend meetings, take notes, and track follow-up tasks.
• Identify opportunities for further engagement and resource needs across ASHRAE departments.
• Draft meeting minutes, notes, agendas, and review presentations.
• Assess whether collateral materials and government advocacy tools and training resources are adequate for successful government outreach; make recommendations for improvements and streamlining efficiencies.
• Anticipate resource needs for planned and projected outreach events; coordinate with other Government Affairs staff on resource needs and projections.
• Work with Marketing and Technology Departments to improve collateral materials.
• Keep abreast of policy and legislative developments; produce summaries of outreach events to inform ASHRAE's development of policy priorities and technical resources.
• Run meetings via WebEx and other platforms; attend some events to support ASHRAE members; perform other duties as assigned.

Required Qualifications

• Bachelor's degree, preferably in public policy, public administration, or a technical field.
• Minimum of 5 years of relevant experience.
• Demonstrated professionalism and ability to work with a variety of personalities including all levels of staff, Society members, and government officials.
• Demonstrated ability to effectively track and prioritize multiple projects and objectives; strong sense of accountability, self-motivated, dependable, and exemplary ethical standards.
• Proficient with Word, Excel, PowerPoint, Outlook, and Explorer; ability to learn new software and virtual meeting platforms quickly.
• Excellent oral and written communication, strong organizational skills, and ability to coordinate numerous projects simultaneously.
• Great attitude and team player.

The Programmatic Operations Executive / Associate Manager creates and executes PR campaigns, CSR activities, and press relations programs that protect and enhance Generali Vietnam's reputation across internal and external stakeholder channels. Coordinating with NGOs, CSR partners, media agencies, and sales teams, this role guides Northern area communications initiatives and supports crisis management, press conferences, and digital channel updates to advance the company's brand-building goals.

Key Responsibilities

• Media relations support and agencies co-ordination to promote business news on launches of products and initiatives, support marketing & sales activities and CSR agenda.
• Manage CSR partner relationship and run GVL's CSR activities especially in the North area.
• Plan and create content for social media channels; provide internal communications and external relations support/back up when needed.
• Make a proactive contribution to the Communications agenda and strategy to protect and enhance Generali's reputation in Vietnam.
• Produce high-quality press releases, PR articles, agency briefs, and media reports; develop relationships with the press to ensure communication strategies are properly delivered.
• Work with NGOs, CSR partners, and sales/sales support teams to run CSR activities and events.
• Closely monitor industry and corporate news to give early alert of potential reputational risks and provide support in crisis management.
• Lead assigned PR campaigns and support all external corporate events, press conferences, and media interviews especially in the Northern area.
• Coordinate with relevant teams to manage and update communications channels such as Facebook, LinkedIn, and Website; assume additional responsibilities as assigned.

Experience & Qualifications

• Bachelor's degree in communications, journalism, public relations, or a relevant field.
• Minimum of 5 years of experience in a financial institution's press relations and/or communications area.
• Proven track record in press relations development and strong knowledge of communication practices and techniques; proven track record in corporate communications and CSR activities.
• In-depth knowledge of the life insurance industry is a plus; external relations exposure and experience is a plus.
• Copy-writing, communications, negotiation, influencing, analytical, organizational, and planning skills.
• Excellent verbal, written, and interpersonal skills in both Vietnamese and English; ability to function effectively with limited supervision and under pressure.
• Positive, can-do attitude; creative and open-minded; business acumen and strategic thinking.

The Senior Associate / Manager executes talent acquisition strategies across a multinational organization, sourcing and hiring qualified candidates while building credible relationships with senior leaders, hiring managers, and HR stakeholders to fulfill current and future staffing needs. Collaborating with succession planning teams and cross-functional partners in Ho Chi Minh City, this role elevates employer branding, optimizes recruitment process flows, and delivers competitive intelligence that supports scalable talent development and retention programs.

Core Responsibilities

• Perform TA strategies and best practices to source, attract, assess, and hire qualified candidates across the business.
• Manage day-to-day TA activities including hiring plan, pipeline and SLA management, and TA-related compliance issues.
• Build strong, credible relationships with senior leaders, hiring managers, and key stakeholders; provide talent insights and pipeline high-demand candidates for future staffing needs.
• Refine sourcing strategy, innovate talent acquisition channels, and execute on Employer Branding.
• Provide recruitment counsel and guidance to hiring managers and HR professionals with hiring and employment data.
• Develop specialized or competitive intelligence and research in regards to talent development or retention.
• Support succession planning and talent strategy; develop talent pool or social engagements; optimize operational process flows for a consistent and scalable recruitment experience.

Education & Experience

• Degree from related fields.
• Minimum of 5 years of recruitment or talent acquisition experience for a multinational company with demonstrated success in executing TA programs in a fast-paced organization.
• Technology/IT industry background and/or experience in recruiting for the technology industry preferred.
• Strong data analysis skills; program and project management experience; demonstrated ability to handle multiple tasks, prioritize, and meet deadlines.
• Results-driven, able to collaborate, and ability to influence stakeholders; highly energetic, self-motivated team player; experience in a customer-focused role.
• Fluency in Vietnamese (native) and English.
• To be based in Ho Chi Minh City.

The Senior Global Mobility Specialist / Associate Manager coordinates the full expatriate assignment lifecycle for designated populations across Colgate divisions, functions, and subsidiaries, serving as the central point of contact for Assignees, Executives, HR Business Partners, and Finance on international compensation and benefit programs. Working with external service providers and internal stakeholders across payroll, Total Rewards, and reporting management, this role guides policy interpretation, exception management, and delivery of the complete range of mobility services from relocation through annual policy review.

Delivery Expectations

• Function as an internal resource and central point of contact for designated expatriate populations throughout the entire assignment life cycle.
• Provide high-level customer-focused consultation and support to relevant stakeholders focusing on proper policy interpretation and exception management.
• Authorize and manage the progress of a full range of mobility services including relocation, housing, payroll setup, pension, education, and medical coverage focusing on compliance.
• Manage ongoing review of various assignment policy components such as Goods & Services, Housing, and Hypothetical Tax, and delivery of expatriate compensation.
• Manage various ad-hoc activities and projects such as Home Leave, technology updates, and annual policy review.

Education & Experience

• Bachelor's degree required.
• 5 years of experience in Global Mobility or related HR fields.
• Knowledge of US compensation and benefits programs and taxation highly desirable.
• The ability to perform and explain complex mobility data and financial analysis (e.g. foreign exchange analysis, expatriate net pay review, etc.).
• Proficiency in G Suite tools required; experience with SAP and KPMG Link preferred.
• Strong customer service, relationship building, and results-oriented approach; excellent oral and written communication skills.

Associate to Associate Manager coordinates product design feasibility, pricing models, profitability testing, and IFRS17 framework implementation in close partnership with the Product team, reinsurance functions, and Steering Committees across a life insurance business. The work directly supports regulatory filings, system UAT, distribution development initiatives, and the ongoing actuarial qualification pathway that underpins the role's technical credibility.

Engineering Responsibilities

• Coordinate with the Product team to conduct feasibility studies and develop product design.
• Manage product pricing, modeling, profitability testing, and analysis of competitors' products.
• Provide inputs for various reinsurance activities including product conceptualization, quotation, treaty review, and periodic benchmarking.
• Prepare product specifications, regulatory filings, and regional submissions related to new products.
• Manage product UAT and other system implementation plans; provide support on new product initiatives.
• Engage in various distribution development initiatives including compensation and partnership deals.
• Support pricing team lead in organizing and managing various Steering Committees.
• Coordinate with IFRS17 project team to develop and implement IFRS17 framework related to new product pricing.
• Actively study towards actuarial qualification; perform other ad-hoc tasks as assigned.

Qualifications & Experience

• Degree in Mathematics, Actuarial Science, Statistics, or a related quantitative subject from a top university.
• Associate or higher actuarial qualification preferred.
• 4+ years of relevant actuarial experience.
• Proficient with Excel, MS Word, database software, and Prophet.
• Ability to work independently with minimal supervision; ability to communicate clearly both verbally and in writing.
• Good command of written and spoken English.

The Associate Manager supports the Store Manager in implementing business strategy and leading daily store operations, coaching a high-performing team to achieve sales goals, meet merchandising brand standards, and deliver operational excellence aligned with Under Armour's Core Competencies and I WILL behaviors. Partnering with the Store Manager, teammates, and divisional merchandising partners, this role builds Athlete loyalty, manages payroll and replenishment systems, and develops future store leaders through structured Division of Responsibilities coaching and succession planning.

Strategic Initiatives

• Motivate and inspire the team by delivering a compelling vision and purpose encompassing Under Armour's Core Competencies and I WILL behaviors.
• Act as the leader on duty and consistently model the brand's Athlete service standards and selling behaviors.
• Establish and communicate clear expectations while holding the store team accountable for achieving all brand, performance, and behavior standards.
• Build and support effective relationships with all teammates, peers, and supervisors; support the Store Manager through effective execution of all performance management tools.
• Analyze reporting and daily sales trends to make real-time strategic business decisions; train and develop team on business acumen and build Athlete loyalty through in-store experience and Connected Fitness applications.
• Maintain brand standards of neat, clean, and organized sales floor, cash wrap, and fitting room; oversee efficiency of all daily operational procedures and ensure audit compliance and shrink results meet company standards.
• Manage payroll and schedule adjustments; lead and support visual directives, merchandise reports, and replenishment systems.
• Recruit, hire, develop, and retain a high-performing store team; teach and coach through Division of Responsibilities (DOR) to develop future leaders and support succession plans.
• Assess and provide ongoing performance feedback through real-time coaching, touchbases, development planning, and performance reviews; recognize and resolve teammate performance issues.

Experience & Qualifications

• Minimum high school education or equivalent.
• Minimum of 4–5 years of retail or equivalent management experience preferred.
• Demonstrated ability to analyze business trends and reporting to drive sales; demonstrated proficiency in sales generation, training, and leading functional teams.
• Knowledge and understanding of employment laws including compliance with federal, state, and local requirements.
• Strong prioritizing, interpersonal, problem-solving, planning, communication, presentation, delegation, and follow-up skills; computer and technology proficient.
• Ability to work a flexible schedule including holidays, nights, and weekends; ability to move or handle merchandise up to 25 lbs and freely access all areas of the store.

The Associate Manager leads a team of approximately 15 engineers in Bangalore while providing business architecture support and PLM process improvements for the TE Digital Engineering team across the SGRE product value chain. Collaborating proactively with manufacturing, services, IT, and cross-functional business teams, this role coordinates Teamcenter and NX system governance, Power BI dataset access, UAT oversight, and CAD data management to advance the digital engineering roadmap.

Operational Focus

• Provide business architecture support and solutions to projects initiated by the Digital Engineering team, collaborating with cross-functional teams across the SGRE product value chain.
• Establish and improve PLM processes and the Teamcenter system through facilitation of requirements analysis, delivering system, process, or data model level specifications, development support, and controlled change implementation.
• Establish and improve business reporting and data insights from PLM systems; provide governance support for PLM CAD data management and applications.
• Lead a team of approximately 15 engineers based in Bangalore for the TE Digital Engineering team.
• Provide guidance and support to the Power BI team to access required PLM datasets; oversee and perform pre-UAT and UAT for TC releases and upgrades.
• Collaborate proactively within DEM and across all business teams; participate in department meetings and contribute to team and department goals.

Skills & Qualifications

• Bachelor's degree in Mechanical, Aeronautical Engineering, or equivalent.
• Approximately 10 years of experience in developing/supporting PLM/CAD tools; experience managing Teamcenter and NX is a must.
• Strong experience in PLM processes; experience in projects involving migration between different CAD systems and managing TC/NX upgrades and releases.
• Experience in TC SAP workflows; working knowledge in VBA scripting preferred; experience in mechanical design within Teamcenter environment is a plus.
• Ability to communicate effectively with various cross-functional teams; strong analytic and decision-making skills.
• Strong positive attitude, self-initiative, responsible, and ownership mindset.