ASSOCIATE EXECUTIVE DIRECTOR JOB DESCRIPTION

An Associate Executive Director title without a licensed administrator behind it leaves a senior living community exposed on every front: state survey readiness, occupancy targets, and the daily trust residents place in the facility. This role owns the operational layer between an Executive Director and department-level execution across dining, maintenance, resident care, and staffing. It carries direct accountability for budget performance and regulatory compliance in settings governed by Assisted Living licensure and skilled nursing facility standards. Few positions in senior services carry this span of control this early in an executive career.

As the Associate Executive Director, you oversee day-to-day community operations and financial performance while partnering with the Executive Director to set staffing strategy, maintain regulatory compliance, and sustain resident satisfaction across independent living, assisted living, and memory care settings. The role reports to the Executive Director and holds direct supervisory authority over department heads, placing it at the center of both operational execution and long-term community health.

Career Impact: Holding Assisted Living licensure or a Nursing Home Administrator credential while managing a multi-department senior living operation signals executive readiness to operators, REITs, and regional healthcare networks actively hiring at the Executive Director level.

Business Impact: When occupancy rates slip or a state survey finds deficiencies, it is the Associate Executive Director's operational structure - or its absence - that determines the speed and completeness of the recovery.

Growth Opportunity: The span of this role across budgeting, HR, compliance, and resident relations builds the exact portfolio that Executive Director searches evaluate, making it a direct pathway to leading a community independently.

• Own daily operations across all community departments, serving as primary contact for staff, residents, families, and government agencies.
• Direct staff recruitment, hiring, training, and performance management to maintain consistent service standards across all shifts.
• Develop and monitor annual operating and capital budgets, minimizing variances and identifying opportunities for revenue enhancement.
• Maintain community compliance with state Assisted Living regulations, skilled nursing facility standards, and all applicable licensure requirements.
• Drive resident satisfaction and retention by overseeing service delivery, administering satisfaction surveys, and executing proactive renewal programs.
• Ensure facilities, grounds, and equipment meet safety and maintenance standards through scheduled inspections and preventative maintenance programs.
• Lead department head meetings and quarterly all-staff sessions to align operational priorities and address safety or building concerns.
• Represent the community to professional organizations, government agencies, and civic groups to strengthen its external presence.

• Bachelor's degree in Gerontology, Business, Healthcare Administration, or a related field, or equivalent work experience.
• Three or more years of management experience in senior living, long-term care, or a related healthcare environment.
• Active state licensure as a Nursing Home Administrator or Assisted Living Administrator, or demonstrated progress toward licensure.
• Demonstrated understanding of legal and regulatory requirements governing skilled nursing and assisted living facilities.
• Proven ability to develop and manage operating budgets, including variance analysis and financial reporting.
• Strong analytic and problem-solving skills applied in environments with limited precedent or established guidelines.
• Excellent written and verbal communication skills across audiences including residents, families, regulatory bodies, and executive leadership.
• Ability to manage multiple concurrent priorities with high accuracy, sound judgment, and consistent follow-through.

• Prior experience as a community administrator with full P&L accountability in a continuing care retirement community.
• Demonstrated track record of maintaining or improving state survey outcomes over multiple inspection cycles.
• Background in sales and marketing within senior housing, including lease-up or occupancy recovery programs.
• Graduate-level coursework or certification in healthcare administration, gerontology, or long-term care management.

• Occupancy rate against budgeted target, measured monthly across all care levels.
• Operating budget variance percentage, reflecting how closely managed costs track the approved plan.
• State survey deficiency count per inspection cycle, measuring regulatory readiness across the community.
• Resident satisfaction score from annual survey, tracking retention-relevant service delivery.
• Staff turnover rate by department, indicating the stability of trained personnel across care settings.
• Typical tools: property management and billing platforms (commonly PointClickCare or similar); HR and scheduling systems (commonly ADP Workforce Now or similar).

• Base Salary Range: $75,000 to $105,000 annually, depending on location and community size.
• Bonus: Annual performance bonus, typically 5 to 15 percent of base salary.
• Equity: Not standard; occasionally offered at REIT-affiliated or private equity-backed operators.
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by operator.
• PTO: 15 to 25 days annually, plus paid holidays; may include bereavement and sick leave.
• Common Perks: Continuing education reimbursement, licensure renewal support, employee assistance program.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful completion of a background check, which may include criminal history review and professional reference verification, is required as a condition of employment. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, and local law. Reasonable accommodations are available to applicants and employees with disabilities upon request. Candidates must be authorized to work in the United States.

The Associate Executive Director leads day-to-day compliance, staffing, and financial oversight for a hospice program, ensuring alignment with Federal, State, and Local regulations while maintaining Joint Commission accreditation. Reporting to senior leadership and collaborating with HR Recruitment and Education teams, the Associate Executive Director shapes a well-trained, mission-aligned workforce that sustains quality patient and family care through the final stages of illness and bereavement.

Key Responsibilities

• Ensure compliance with all applicable Federal, State, and Local laws governing the Hospice.
• Oversee completion, maintenance, and submission of all required reports and records to regulatory bodies, and maintain Joint Commission accreditation and survey readiness.
• Manage overall financial performance including oversight of all controllable costs, and participate in the annual development of the program's budget.
• Manage office administration functions and maintain a current organizational chart identifying lines of authority from Governing Body to patient care level.
• Consult with and support managers and employees in performance management, employee relations, and organizational effectiveness; counsel and coach managers to identify and resolve employee problems.
• Maintain ongoing liaison with the governing body, staff members, and the community; assist the governing body in formulating and annually reviewing the Hospice's policies and procedures.
• Employ qualified personnel in alignment with written job descriptions; ensure orientation of new staff and provide regularly scheduled in-service and continuing education programs.
• Familiarize all employees and contractual providers with the philosophy, goals, policies, and protocols of the Hospice; oversee maintenance of all personnel, administrative, and vendor records.
• Collaborate with HR Recruitment to align staffing goals with patient care goals, and with Education to ensure contracted providers maintain required competencies and evaluations.
• Ensure compliance with annual employee evaluations, lead the TRUE HOPE Culture at the local level, and participate in all required regional and national meetings and conferences.

Required Qualifications

• Bachelor's Degree or professional licensure in nursing or human services preferred.
• Master's degree in social work, nursing, public health, or health services administration accepted per applicable state requirements.
• Active nursing license to practice in applicable state may be required per state-specific regulations (CT, GA, MA, NJ, TX).
• Minimum two years of supervisory or administrative experience in hospice care or closely related healthcare services
• At least five years of management experience in a healthcare setting preferred; specific state requirements vary.
• Prior training and experience in business or health service administration required.
• Demonstrated commitment to AccentCare's philosophy of care, values, mission statement, and organizational culture.
• Leadership qualities demonstrated through past achievements and previous work experience.
• Excellent verbal and written communication skills.

Embedded within the Community Schools and Youth Development department, the Associate Executive Director of Programs builds a strong team, strengthens afterschool programs across multiple sites, and advances organizational culture in alignment with Educational Alliance's mission and values. Working closely with seven afterschool program directors, the Executive Director, and internal Operations and Development teams, the Associate Executive Director of Programs delivers strategic vision, staff capacity-building, and compliance oversight that deepens community impact.

Core Functions

• Provide effective and thoughtful leadership by building strong relationships with program directors, students, families, school-based teams, and all members of CSYD.
• Provide vision, mission, and strategy in assisting the development of a strategic plan and budget for future programming, staffing, training, space, infrastructure, and system needs.
• Oversee recruitment, onboarding, selection, hiring, and training for program teams, including drafting and updating job descriptions and conducting interviews.
• In partnership with the Executive Director, foster a learning and growing work environment.
• Provide training and staff development opportunities for all afterschool program staff, building a supportive environment and enhancing professional capabilities through coaching.
• Conduct regular staff evaluations, ensuring a smooth, intentional, and proactive evaluation process.
• Oversee conflict resolution within the department to build a cohesive, relationship-driven work environment.
• Work with program directors to strengthen programmatic policies, program spaces, and create clear program goals and expectations.
• Evaluate programs based on an approved evaluation system, developing new methods and working with program directors to ensure and increase impact.
• Set department meeting and check-in structures, creating consistency for all program directors and programmatic teams.
• Implement practices and develop policies that reinforce CSYD's values, promote professional well-being, staff retention, and long-term sustainability.
• Ensure compliance with regulations and contracts across all partner City Agencies including DYCD, DOH, and DOE, and remain informed of best practices in afterschool programs and youth development.

Qualifications & Experience

• Master's degree strongly required with a background in youth development, education, or a similar field.
• Proven track record of effectively leading direct service programs with the ability to leverage staff strengths across multiple program sites; DYCD experience preferred.
• Strong management and decision-making skills including the ability to influence, engage, and lead others to new levels of effectiveness and programmatic impact.
• Past experience in program evaluation with knowledge of nonprofit evaluation methods and tactics.
• Demonstrated computer expertise with Microsoft Office, Google applications, email applications, and database systems.
• Strong emotional intelligence and ability to coach, mentor, relate to, and listen to team members.
• Exceptional written, oral, and presentation skills with the ability to effectively interface with senior management, staff, and external stakeholders.
• Self-motivated, results-driven, detail-oriented, adaptable, and able to exercise good judgment, discretion, and confidentiality.

Reporting to an Executive Director, the Associate Executive Director owns full operational responsibility for a senior living community, overseeing occupancy management, financial performance, staffing, and facility standards. Partnering with department heads, government agencies, and community organizations, the Associate Executive Director builds a high-performing team that delivers consistent, high-quality residential services and sustains strong occupancy and resident satisfaction outcomes.

Primary Duties

• Under direct supervision of an Executive Director, responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies, and the public.
• Supervise, direct, and motivate staff while maintaining superior training standards and morale, ensuring training programs are effectively executed.
• Maintain high degree of resident satisfaction and retention through consistent delivery of high-quality services, proactive problem solving, and administration of the annual resident satisfaction survey.
• Execute renewal program with existing residents through a proactive program ensuring the highest renewal rate possible.
• In conjunction with the Executive Director, develop annual operating and capital budgets, maintaining accountability, minimizing negative variances, meeting occupancy goals, and continually exploring revenue enhancement and expense reduction.
• Hire, train, discipline, and terminate employees in accordance with company policies, ensuring consistency in the selection and retention of quality personnel.
• Ensure buildings, grounds, and property meet company standards through oversight of preventative maintenance systems, programs, and frequent inspections.
• Maintain current departmental policies, procedures, and licenses; foster creativity among staff and act as a member of Resident Counsel.
• Develop and maintain a positive community image by engaging in social and civic affairs and representing the facility to governmental agencies, professional organizations, and community groups.
• Conduct weekly department head meetings, quarterly associate safety meetings, and quarterly residential meetings; keep current on competitive projects and programs in the marketplace.

Education & Experience

• Bachelor's Degree in Gerontology, Business, or a related field required.
• State license as a nursing home administrator and/or Assisted Living License required.
• Minimum two to four years of proven management experience in retirement housing, hospitality, or healthcare, or an equivalent combination of education and experience.
• Advanced knowledge of the organization, industry, and functional discipline.
• Understanding of legal requirements impacting skilled nursing and assisted living facilities, sound business practices, and methods for hiring, training, evaluating, motivating, and disciplining personnel.
• Strong analytic skills with the ability to solve diverse problems where limited precedents or guidelines exist.
• High degree of accuracy, initiative, judgment, and customer service orientation.
• Excellent written and verbal communication skills.
• Ability to multitask and work with numerous interruptions.
• Ability to work in a stressful environment and perform physical tasks including lifting up to 50 pounds.

Sitting at the intersection of resident care and community operations, the Associate Executive Director supports the Executive Director in overseeing dining, activities, resident care, sales and marketing, maintenance, and housekeeping across an assisted living community. Operating across independent living, assisted living, and memory care settings, the Associate Executive Director builds associate capability and resident trust, enabling the community to meet its operational objectives and service standards.

Duties

• Assist in overseeing the essential functions of the community with a strong emphasis on customer service, including oversight of dining, activities, reception, resident care, sales and marketing, business office, maintenance, and housekeeping.
• Work collaboratively with the Executive Director to ensure community cohesiveness and achievement of overall community objectives.
• Assist with recruitment, hiring, coaching, and counseling of associates including Department Heads, ensuring Department Heads replicate the same within their teams.
• Assist with preparing and maintaining the annual budget within areas of responsibility.
• Lead by example, being visible and available to all associates, while promoting teamwork and cooperation among all departments.
• Actively work with residents, families, and authorized representatives to address and resolve concerns.
• Participate in Department Head, All Staff, and Line Up meetings; actively participate in sales and marketing for the community.
• Work with the Executive Director to ensure company philosophies are communicated, implemented, and practiced; participate in resident and family community councils and local community events as needed.
• Active participation with associates, outside agencies, and residents to ensure positive communication flow and prompt resolution of issues.

Skills & Qualifications

• Bachelor's degree in a related field preferred.
• Certification as an assisted living administrator preferred, or willingness to attain within one year of hire or promotion.
• Minimum three years of management and/or supervisory experience, preferred in senior housing, healthcare, long-term care, or with elderly populations.
• Excellent computer skills.
• Demonstrated passion for leading and developing associates and promoting excellent service delivery to seniors.
• Sound judgment, problem-solving, and decision-making abilities.
• Ability to handle multiple tasks and priorities simultaneously with good organizational and time management skills.
• Strong interpersonal communication skills across a wide range of audiences including family members, government agencies, and the general public; must be at least 18 years of age.

A key member of the Amon G. Carter Downtown YMCA leadership team, the Associate Executive Director leads the Membership department and oversees daily operations including volunteer development, financial development, diversity and inclusion initiatives, and an Annual Campaign goal of $100,000. Collaborating across staff, volunteers, community agencies, and governmental entities, the Associate Executive Director delivers program expansion, inclusive community engagement, and branch-level outcomes in service of Association-wide goals.

Functions

• Develop and direct high-quality member engagement strategies and programs which support branch and Association goals.
• Recruit, hire, train, develop, and direct employees and volunteers; review and evaluate staff performance and develop strategies to motivate staff and achieve goals.
• Develop, manage, and monitor assigned operating budgets to meet or exceed targets; recommend adjustments to assure balanced operations and submit reports on current operations.
• Work with diversity and inclusion initiatives to ensure "For All" in communities and staffing.
• Establish plans for the expansion of programs and services in harmony with overall YMCA objectives and the leadership team.
• Represent and promote the YMCA in the local community, developing positive working relationships with organizations, businesses, governmental entities, and community agencies.
• Provide staff support for assigned committees and lead staff support for the annual campaign.
• Ensure the maintenance of facilities and properties to assure high standards of safety, cleanliness, and regulatory compliance as needed.
• Serve as a member of YMCA management and support the overall objectives of the YMCA.

Requirements

• Bachelor's degree in a related field or equivalent work experience.
• YMCA Team Leader or Multi-team/Branch Leader certification preferred; CPR and First Aid certifications may be required.
• Four or more years of program management experience, preferably in a YMCA or other nonprofit agency.
• Proven track record in building authentic relationships and establishing collaborations with community organizations.
• Ability to direct programs through leading staff and volunteers, developing and monitoring budgets, and bringing enthusiasm and passion for fundraising.
• Ability to connect and relate with diverse groups of people at all levels of the organization.
• High energy, positive attitude, flexibility, teamwork, attention to detail, and high degree of initiative.
• Bilingual English/Spanish a plus.

Sustained excellence in member experience, facility upkeep, and staff development depends on the Associate Executive Director, who owns day-to-day operations of a YMCA center while balancing fiscal responsibility, program quality, and safety. Based within the Center and reporting to the Executive Director, the Associate Executive Director leads advisory board committees, annual giving campaigns, and compliance efforts that position the branch to meet community needs and exceed budget targets.

Accountabilities

• Model the YMCA core values of Caring, Honesty, Respect, and Responsibility and implement character development in all programs and aspects of Center operations.
• Model and put into practice behavior that supports inclusion and diversity.
• Represent the YMCA and maintain appropriate relationships with area organizations, community leaders, and businesses.
• Assist with the development and management of Center programs and direct staff and volunteers in the development of program and membership enrollment strategies.
• Ensure outstanding customer/member service and full compliance with YMCA policies and all local, state, and federal laws.
• Assist with staff and volunteer development and motivation, creating a caring, friendly, fun, and safe environment for staff growth.
• Assist with developing, managing, and monitoring the Center operating budget to meet or exceed targets.
• Serve as a leader in the annual giving campaign and other fundraising initiatives, directing staff and volunteers on membership campaign implementation.
• Lead an Advisory Board Committee in one of the designated areas: Community Engagement, Board Leadership, Spirit/Mind, or Philanthropy.
• Participate in special events, activities, meetings, staff trainings, and assigned committees as requested.
• Coordinate management and maintenance of the facility and equipment.

Experience & Qualifications

• Four-year degree in a related field or equivalent experience.
• Minimum three years' experience in a director-level YMCA position.
• Knowledge of compensation administration principles, mathematical skills, and federal and state employment laws and nonprofit sector employment policies.
• Ability to analyze complex information and define and solve problems
• Strong ability to manage and develop an operating budget.
• Proficiency in Microsoft Word, Excel, PowerPoint, and other software programs; ability to use most office equipment required.
• Must be highly organized with the ability to work under pressure, handle multiple tasks, and maintain confidentiality.
• Must present a professional image and possess conflict resolution skills, sound judgment, and initiative.
• Excellent written, oral, and presentation skills; ability to make administrative and procedural decisions on sensitive, confidential issues.
• Minimum 21 years of age; ability to work a flexible schedule including evenings and weekends.

As the Associate Executive Director, this role builds and directs all day-to-day operations of Asbury Methodist Village, spanning administration, dining, maintenance, pastoral care, safety, and financial management in alignment with the broader mission of Asbury Communities. The senior leadership team relies on this work to achieve resident and associate satisfaction, census and revenue growth, and integration of the local service network with acute care hospitals, physician networks, and managed care providers across Montgomery County.

Areas of Ownership

• Develop organizational strategies to integrate the Asbury Methodist Village community and local network of services with the broader strategies and compassionate mission of Asbury Communities.
• Represent Asbury Methodist Village in the Montgomery County community with peers, professional organizations, state associations, acute care hospitals, physician networks, insurance providers, and managed care providers.
• Direct the day-to-day operations of the community including administration, campus life, pastoral care, social work, dining services, maintenance, plant operations, laundry, housekeeping, security, and transportation.
• Direct the ongoing financial management process including development of the annual operational and capital budget and accountability to financial targets.
• Oversee the safety and risk management program to identify, address, and mitigate existing and emerging business, operational, and hazard risks.
• Continually strive to provide innovative, visionary services to residents and the broader community.
• Drive results in resident and associate satisfaction, census and revenue growth, and implementation of new community services.
• In coordination with the Executive Director, directly supervise multiple departmental directors and set goals for contract management staff.

Position Requirements

• Bachelor's Degree from an accredited college or university required.
• Minimum five years of experience in administration in long-term care, continuing care, or related senior services.
• Minimum three years of experience in a senior leadership or executive role.
• Prior experience as an administrator or operational leader in a healthcare environment preferred.
• Prior demonstrated financial acumen and business quality skills.