ASSISTANT SUPERVISOR JOB DESCRIPTION

A plant floor doesn't pause. The Assistant Supervisor keeps daily production moving when the Supervisor is occupied, managing shift output, safety compliance, and crew accountability across injection molding, assembly, sanitation, or multi-department operations. OSHA recordable rates and line efficiency targets are the measures this role is held to, numbers that respond directly to how well a working lead reads a shift and adjusts labor against them. This is not a desk role; it requires presence on the floor, command of SOPs, and the judgment to escalate the right problems at the right moment.

As the Assistant Supervisor, you balance production throughput against workforce readiness, ensuring that shift targets, quality standards, and EHS requirements are met within a regulated manufacturing environment. You report to the Production Supervisor or Plant Manager, and your scope spans crew direction, documentation, and first-response problem resolution across one or more departments.

Career Impact: Owning shift-level decision authority in a regulated production environment builds the operational credibility that moves candidates from working lead roles into full Production Supervisor or Operations Manager positions.

Business Impact: When a shift's OSHA incident rate stays clean, and line efficiency holds, that outcome traces back to how consistently this role enforces SOP adherence and keeps the crew resourced and focused.

Growth Opportunity: Exposure to continuous improvement methodologies, corrective action workflows, and cross-department coordination equips Assistant Supervisors with the diagnostic and leadership skills that manufacturing management tracks when selecting Production Supervisors.

• Supervise crew members across assigned production departments to meet shift output goals and maintain schedule adherence.
• Enforce SOP compliance, quality standards, and EHS policies throughout each shift, including OSHA requirements and safety protocols.
• Conduct start-of-shift briefings to communicate production targets, address carry-over issues, and align crew expectations for the day.
• Investigate quality concerns and production deviations to identify root causes and initiate corrective actions.
• Train and onboard new employees in safety procedures, quality standards, and department-specific operational requirements.
• Maintain shift documentation including attendance records, production logs, and incident or non-conformance reports.
• Coordinate with supporting departments - quality, maintenance, and warehousing - to ensure resources and materials are available for uninterrupted operations.
• Support continuous improvement activities by identifying process inefficiencies and contributing to corrective action planning.

• Bachelor's degree in manufacturing technology, operations management, or a related field, or equivalent work experience.
• 2 or more years of production or manufacturing experience, with demonstrated responsibility for crew direction or shift coverage.
• Working knowledge of OSHA regulations, EHS compliance requirements, and workplace safety standards.
• Ability to read and apply SOPs, work instructions, and quality documentation in a regulated production environment.
• Strong verbal and written communication skills, including the ability to document shift activities and management reports clearly.
• Demonstrated ability to identify production problems, apply root-cause thinking, and implement corrective steps within established procedures.
• Capacity to manage competing priorities across multiple areas of a production floor under time pressure.

• Experience in lean manufacturing principles or formal continuous improvement programs such as Kaizen or Six Sigma.
• Exposure to regulated manufacturing environments governed by GMP, ISO, or equivalent quality management frameworks.
• Prior experience supporting hiring, onboarding, or performance documentation for hourly production employees.
• Background in a specific production discipline, such as injection molding, food processing sanitation, or chemical or biological laboratory operations, relevant to the employer's product line.

• OSHA recordable incident rate per shift, measuring how effectively safety protocols are enforced on the floor.
• SOP compliance rate during internal or third-party audits, reflecting the consistency of crew adherence under this role's direction.
• Shift production attainment percentage against daily targets, indicating how well labor and resources are balanced.
• First-pass quality rate per shift, tracking how often output meets specification without rework.
• Corrective action closure rate, measuring how promptly identified quality or safety deviations are resolved.
• Typical tools: ERP/MRP platforms (commonly JD Edwards or equivalent); workforce management and scheduling software; incident reporting systems.

• Base Salary Range: $48,000 to $65,000 annually, depending on industry and plant complexity
• Bonus: Performance-based bonus of 3% to 8% of base salary, tied to shift and safety metrics
• Equity: Equity uncommon at this level; offered selectively at larger publicly traded manufacturers
• Health Benefits: Medical, dental, and vision coverage; employer typically contributes 70% to 85% of premium
• PTO: 10 to 15 days annually, plus company-observed federal holidays
• Common Perks: Shift differential pay, steel-toe boot allowance, safety certification reimbursement, on-site cafeteria access

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks, including employment history and applicable drug screening, are a standard condition of employment for this role given the safety-sensitive nature of manufacturing environments. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, national origin, disability, age, veteran status, or any other characteristic protected under federal, state, or local law. Reasonable accommodations are available to qualified individuals with disabilities upon request. Candidates must be authorized to work in the United States.

The Assistant Supervisor owns day-to-day operations of the Registration Office, processing fitness program registrations, managing shift schedules, and overseeing cash reconciliation and scholarship applications within a district recreation setting. Reporting to the Registration Supervisor, this position supports part-time staff supervision and enables consistent service delivery to patrons, residents, and visitors across all contact channels.

Key Responsibilities

• Assist with the day-to-day operations of the registration office.
• Assist in the supervision and training of part-time personnel.
• Administer and adhere to district policies.
• Provide superior customer service to all patrons, residents, employees, and visitors.
• Assist front desk staff with patron registrations, cancellations, refunds, notifications, transfers, gift cards, and recreation money purchases.
• Perform facility tours and explain pass options and program offerings.
• Troubleshoot and answer technical questions regarding the registration website, reports, and class management requests.
• Modify and correct information online, remove duplicate classes, and resolve class-related issues.
• Research, correct, and update accounts on a regular basis.
• Remove duplicate accounts as needed in the registration system.
• Respond to or forward inquiries, comments, and questions from contact channels to the appropriate staff.
• Compile monthly reports of all responses to contact inquiries and distribute to managers and the executive director.
• Collect daily proceeds, balance cash with cash reports, reconcile credit transactions, deposit cash, and submit required reports to accounting.
• Count money in the safe and petty cash drawer, and send check requests to accounting.
• Train new employees, programmers, and front desk staff on the registration system.
• Create and communicate the monthly work schedule and manage all shift coverage.
• Review and process all scholarship applications, verify applicant information, prepare letters, record applications, and prepare reports as required.
• Oversee the processing and recording of recreation money vouchers and maintain the annual recreation money report.
• Monitor suggestion boxes and distribute comment cards to appropriate staff.

Required Qualifications

• High school diploma or equivalent required.
• Minimum of one year of related customer service or registration experience required.
• Previous supervisory experience preferred.
• Experience with point-of-sale software preferred.
• Basic math skills required.
• Valid driver's license required, or ability to obtain upon hire with an acceptable driving record maintained.
• Knowledge of MS Office Suite.
• Excellent customer service and written and verbal communication skills.
• Strong data entry skills.
• Ability to manage multiple projects concurrently with accuracy and timeliness.
• Ability to work independently and within a team in a fast-paced, high-volume environment.
• Ability to interact professionally with employees, patrons, vendors, and supervisors.

Embedded within a community health dental team, the Assistant Supervisor delivers chairside assistance across operative, preventive, periodontal, endodontic, and prosthetic procedures while collaborating with the site dental director to lead and develop dental assistants. Working closely with clinical and management staff, this position advances patient safety, infection control compliance, and the quality of dental care provided at the health center.

Core Functions

• Provide chairside assistance to dental providers across operative, preventive, periodontal, endodontic, prosthetic, and other dental procedures.
• Prepare, sterilize, organize, and set up dental equipment in accordance with dental sterilization guidelines.
• Monitor and maintain dental inventory, supplies, and equipment in accordance with manufacturer guidelines.
• Take dental radiographs per provider orders and assist in monitoring radiation safety procedures and protocols.
• Develop and participate in all performance improvement activities relating to dental practice and ensure compliance with all regulations and standards.
• Provide excellent customer service via telephone, fax, and face-to-face contact to assist patients with healthcare needs.
• Perform patient management during dental procedures, including instrument transfer, isolation, oral evacuation, retraction, and preparation of dental instruments and materials.
• Maintain daily log books and dental laboratory slips for records of incoming and outgoing dental cases.
• Maintain proper upkeep of dental charts and dental forms.
• Provide patients with written and oral post-operative instructions.
• Collaborate with the site dental director to provide leadership to dental assistants.
• Assist in the recruitment, selection, interviewing, and training of dental assistants.
• Assess, manage, and evaluate the performance and development of dental assistants.
• Provide direction to ensure the environment is clean and safe, infection control procedures are followed, and patient privacy is upheld.
• Participate in quality improvement and risk management activities and complete occurrence reports as needed.
• Investigate and resolve complaints.
• Develop, implement, and evaluate health center policies, goals, services, and programs.

Qualifications & Experience

• Documentation of state or national dental assisting license or registration required.
• Copy of radiation safety or X-ray certificate required if not holding a nationally certified dental assisting credential.
• Current CPR certification at the basic life support level required, including hands-on skills evaluation.
• At least one year of experience as a licensed dental assistant preferred.
• One to two years of demonstrated supervisory experience required.
• Previous experience with dental electronic medical records and digital imaging preferred.
• Knowledge of dental equipment and techniques.
• Knowledge of the principles, practices, and techniques of dental hygiene.
• Knowledge of current regulations on prevention of transmission of infectious diseases.
• Strong computer skills, including internet software, spreadsheet, and word processing applications.
• Ability to work collaboratively as part of the dental and management team.

Reporting to the guest services supervisor, the Assistant Supervisor refines the daily operations of a shopping centre guest services centre, overseeing shift scheduling, cash and transaction handling, and staff coaching while building relationships with retailers and the community. Partnering with security, marketing, and all centre departments, this position enables a consistently positive customer experience and supports repeat traffic to the property.

Primary Duties

• Deliver guest services programs to shoppers, including gift card sales, complimentary equipment loans, and retail and community information.
• Oversee daily responsibilities of the guest services centre in the absence of the supervisor.
• Manage weekly shift schedules as assigned.
• Assist the guest services supervisor with training, coaching, and supervision of staff and provide input into employee performance appraisals.
• Assist in the enforcement of guest services policies and procedures and the business code of ethics.
• Handle and process cash, debit, and credit card transactions, including bank deposits, daily cash reports, end-of-day paperwork, and discrepancy resolution.
• Manage all incoming calls and inquiries via telephone, two-way radio, and in person, ensuring inquiries are answered promptly and customer service is maintained.
• Maintain the guest services program and corporate client database and assist with retailer relations, zone visits, and new member registration targets.
• Ensure adequate inventory of supplies and equipment, including gift card inventory.
• Develop and cultivate relationships with the community and retailers to remain current on local activities, mall events, and programs.
• Act as liaison between customers, security, maintenance, marketing, and all shopping centre departments.
• Communicate proactively with customers to enhance the positive image of the centre and encourage repeat traffic.
• Perform a variety of administrative duties and maintain the guest services area in a clean, safe, and tidy condition.

Skills & Qualifications

• Diploma or degree in hospitality and hotel management or equivalent work experience.
• Minimum three years in the hospitality industry with administrative and managerial experience.
• Standard first aid and CPR certification required.
• Previous experience in hospitality, retail, or other customer service environment dealing directly with the public.
• Public relations and promotional experience an asset.
• Working knowledge of customer service principles, cash balancing, and HR standards and procedures.
• Strong verbal and written communication skills with the ability to interact with tact and diplomacy across a wide range of people.
• Detail-oriented with strong time management, organizational, and multitasking skills.
• Positive and enthusiastic approach with a professional appearance.
• Computer literate and proficient in Excel, Word, and Gmail.

Sitting at the intersection of operational ship repair and workforce management, the Assistant Supervisor supports the site foreman in assigning tasks and managing daily maintenance operations for a berthing and messing program, barges, structures, and related systems. Operating across crew coordination, quality oversight, and subcontractor compliance, this position ensures on-time project completion and adherence to health, safety, and environmental standards on military installations.

Scope of Work

• Assist the site foreman in assigning employee tasks and managing daily site operations.
• Recognize, address, and resolve issues and problems among employees.
• Maintain work standards and communicate expectations to ensure employee morale and productivity.
• Ensure employee compliance with customer and company policies and procedures.
• Follow site plans and schedules and ensure employees perform daily and weekly activities to meet production goals.
• Promote and facilitate teamwork and a positive work attitude among all crew members.
• Oversee the execution of work, including quality and production, ensuring the crew works to job specifications.
• Inspect completed work to ensure it meets quality standards.
• Ensure compliance with quality management systems, standard operating procedures, and safe work practices.
• Ensure project teams comply with all health, safety, environmental, and worksite cleanliness requirements.
• Ensure subcontractors comply with all contract provisions, including adherence to schedule.
• Maintain a work file for each barge, identified by hull number.
• Communicate orally and in writing with all levels of customer representatives, subcontractors, and vendors.

Experience & Qualifications

• High school diploma or equivalent required.
• Minimum of five years of experience in a mechanical, structural, electrical, or electronics trade with completion of an apprenticeship program or equivalent.
• Minimum of one year of experience in quality assurance procedures and requirements as they relate to shipboard equipment and systems.
• Minimum of two years of supervisory experience.
• Minimum of five years of professional experience in operational-level ship repair and maintenance.
• Experience reading and interpreting blueprints, technical manuals, and other technical data.
• Experience in testing, troubleshooting, and inspecting installed equipment and systems.
• Ability to obtain access to military installations.
• Familiarity with applicable EPA regulations, NESHAP shipbuilding and ship repair standards, uniform national discharge standards, EPA solid waste regulations, and Toxic Substances Control Act requirements.
• Ability to identify the critical path and manage subordinate activities to achieve on-time project completion.

A key member of the manufacturing operations team, the Assistant Supervisor leads designated work teams to maintain production schedules, ensure EHS compliance, and drive continuous improvement across assigned departments. Collaborating across engineering, HR, and support functions, this position shapes workforce capability and operational consistency to meet quality and production goals.

Key Deliverables

• Give direction to designated work teams to maintain production schedules, work quality, and planning and assignment of duties.
• Assist in the direction of assigned departments, including supervision of staff and associated personnel actions.
• Ensure work areas are safe, healthy, and environmentally compliant through training, implementation of EHS policies, and continuous improvement.
• Assist in creating and maintaining training matrices and associated documentation.
• Interface with supporting departments as required.
• Ensure adequate resources, including materials, tools, and training, are in place for employees to perform daily operations.
• Ensure consistency of operation and quality using established engineering processes and offer suggestions for process improvement.
• Assist with problem-solving, corrective action, and root-cause analysis.
• Interview and select applicants to meet headcount needs.
• Recommend termination of employees for policy violations or performance-related issues with appropriate approvals.
• Identify opportunities to meet goals and objectives and coach subordinates in accomplishing specific tasks or solving problems.
• Treat people fairly with dignity and respect and demonstrate honesty and consistent behavior.

Qualifications & Experience

• Two-year college or university education or equivalent experience required.
• Up to three years of related manufacturing experience, including supervision.
• Understanding of modern manufacturing methods and ability to interpret customer specifications.
• Understanding of effective conflict resolution principles.
• Proficiency in Microsoft Office.
• Ability to maintain sensitive and confidential information as required by applicable standards.
• Ability to interact effectively with peers, supervisors, and the public.
• Ability to perform repetitive motion, lift to 25 pounds, tolerate constant noise, and work safely in the presence of hazardous chemicals and conditions.

Collaborating with the EHS director and external regulatory bodies, the Assistant Supervisor builds and sustains a plant-wide environmental and safety compliance program, managing hazardous waste, chemical imports, and ISO 45001:2018 execution. The work directly supports regulatory approval, workforce safety training, and the organization's ability to meet environmental standards across all operational sites.

Areas of Ownership

• Ensure the facility environment complies with current environmental and safety laws.
• Perform environmental assessments on environment-related activities, including the import of hazardous chemicals.
• Manage hazardous, industrial, general, and infectious waste and coordinate with the relevant authority to obtain permission for off-site waste disposal.
• Initiate EHS reports on waste and chemical usage and submit them to superiors, the EHS director, and external organizations.
• Contact public and private sector bodies to obtain permission for safety and environmental operations.
• Train new employees on safety and environmental regulations.
• Develop safety and environmental training and onboarding materials.
• Cooperate with second-party and third-party site audit panels.
• Supervise security guards' tasks.
• Initiate and implement environmental procedures plant-wide.
• Check the stability of basic public utilities, including fire protection equipment.
• Support ISO 45001:2018 execution and deployment.
• Manage hazardous materials and chemicals.

Education & Experience

• Bachelor's degree in public and environmental health or a related field.
• Certification as a hazardous material controller required.
• One to five years of working experience as an environmental officer.
• Knowledge of ISO 9001, ISO 14001, and ISO 45001.
• Good command of the English language.
• Basic computer skills.
• Strong leadership ability with the capacity to work well under pressure.

The Assistant Supervisor produces accurate daily processing of unit trust orders, including account opening, subscription, redemption, switching, and dividend handling across traditional and electronic platforms, while supporting the team manager in new fund setup and system enhancement testing. The work directly supports operational integrity in fund transfer agency services and enables the organization to meet client and fund house expectations across domestic and overseas markets.

Job Functions

• Handle daily unit trust orders, including new investor account opening, subscription, redemption, switching, transfer, dividend, and reinvestment.
• Monitor the daily processing of unit trust transactions across traditional and electronic platforms, including document filing and business figure tabulation and reporting.
• Liaise with fund houses and distributors, including overseas and China counterparts, for routine operational issues.
• Assist the team manager in setting up new fund groups for new business and formulating new workflows.
• Implement user acceptance testing for system upgrades or enhancements on a project basis.
• Coach new teammates in handling daily duties with the required discipline.
• Handle client inquiries and complaints.

Background & Experience

• Degree in business administration, finance, economics, banking, or a related discipline.
• At least two years of working experience specializing in unit trust administration, fund transfer agency, or investor services preferred.
• Proficiency in PC applications, including Excel, Word, PowerPoint, and Chinese word processing.
• Good command of written and spoken English, Chinese, and Mandarin.
• Strong interpersonal, presentation, and communication skills.
• Strong problem-solving skills with a customer-focused approach.

Assistant Supervisor, Tech Support develops, schedules, and assigns technical staff responsibilities to deliver end-user support and helpdesk services across administrative and instructional technologies in a K–12 education environment. The work directly supports the infrastructure and classroom support supervisor by ensuring technical staff remains current, cross-trained, and aligned to policies governing technology, network security, and device strategies across the district.

What You'll Do

• Assist in documenting support services and processes needed to provide efficient work order flow.
• Review workflow system data to identify areas for improvement.
• Assist with enforcing procedures and practices to support, maintain, and repair all standard technologies.
• Develop, schedule, and assign staff responsibilities to provide end-user support.
• Provide direction and coaching to staff in developing expertise and delivering customer service.
• Organize training to keep technical support staff current and facilitate cross-training of technicians.
• Serve as a technology liaison to other departments.
• Assist with managing helpdesk technical staff to provide ongoing technical support and maintenance services.
• Provide training to helpdesk staff to ensure timely, efficient, and customer-friendly service.
• Provide proactive communication with the customer community and deliver technical advisory services as required.
• Organize and direct committees for the review, evaluation, and selection of hardware.
• Maintain current technical expertise in rapidly changing computer technology and apply current techniques when implementing user support solutions.
• Assist in developing educational and technology specifications for new school facilities and major renovations.
• Assist in collecting, comparing, and analyzing data to improve equipment performance and customer support.
• Implement all policies and standard operating procedures related to technology and network security.
• Assist in data collection and reporting to local, state, and federal sources.
• Assist in employing qualified staff through participation in screenings, interviews, and reference checks.
• Select, assign, supervise, and evaluate department staff.
• Communicate information and prepare reports for the infrastructure and classroom support supervisor.
• Represent the organization and serve on local, county, state, and regional committees and business partnerships.
• Lead teams or committees on issues related to device strategies and plans.
• Make presentations to large and small groups on technology strategies and policies.
• Respond to questions and requests for information from school personnel and the public.

Professional Experience

• Bachelor's degree or equivalent training and experience in information technology, information systems, instructional technology, computer science, or a related field.
• Master's degree or equivalent training and experience in a related field preferred.
• Six years of successful experience in information technology, with at least five years in an administrative or managerial capacity.
• Additional experience in a K–12 school setting using instructional and administrative technology preferred.
• Experience leading or managing a helpdesk and end-user computing environment.
• Experience leading teams or committees related to centralized desktop management technologies in a public education environment.
• Demonstrated leadership ability and experience managing technology projects.
• Specialized knowledge of helpdesk standards, workflows, service level agreements, and call closure rates.
• Strong project management and analytical skills.
• Demonstrated understanding of PC architecture and repair.
• Demonstrated ability to meet deadlines and work independently.
• Outstanding organizational, written, and oral communication and interpersonal skills.
• Ability to maintain emotional control under stress and travel to schools and other locations with limited notice.
• Ability to perform physical requirements of the role, including lifting to 15 pounds, sitting for extended periods, and sufficient mobility, dexterity, vision, and hearing for the work environment.

The Assistant Supervisor owns the execution of daily grounds maintenance tasks across a 16-acre campus and 2 million square feet of parking garage space, working alongside grounds laborers and filling in for the Grounds Supervisor as needed. Reporting to the Grounds Supervisor, this position enables the organization to meet contract requirements for landscaping, garage cleaning, snow clearing, and preventative maintenance through reliable working-lead supervision.

Accountabilities

• Assist the grounds supervisor in executing daily grounds maintenance tasks, including trash removal, landscaping, garage cleaning, plantings, and other large projects.
• Execute all tasks as directed by the grounds supervisor and work independently to meet contract requirements.
• Carry out and document campus-wide inspections for preventative maintenance work orders and report findings to the grounds supervisor.
• Respond to and complete customer service calls within contract requirements.
• Work alongside grounds laborers and provide working lead supervision.
• Report inventory that needs to be replaced or ordered and assist in the maintenance and repair of all grounds equipment.
• Assist in the cleaning and sweeping of parking garages, composting, stainless steel cleaning and rust remediation, roof and storm drain cleaning, mulching, rock bed cleaning, maintenance of all plantings and grasses, and other maintenance tasks.
• Assist in the supervision of the snow clearing team when mobilized.
• Fill in for the grounds supervisor in the supervisor's absence.
• Adhere to all local, state, and federal safety and environmental codes, ordinances, standards, and laws, and follow all corporate and site safety plans and policies.
• Report any unsafe conditions or accidents to the supervisor and participate in mandatory safety training.

Minimum Qualifications

• Minimum of five years of grounds maintenance experience required.
• Ability to attain a work-at-height mobile platform certification, such as boom lift or man lift.
• Ability to pass the OSHA-10 class within 60 days of employment.
• Technical knowledge of grounds maintenance equipment, tools, and materials.
• Experience performing landscaping activities with a team and leading work crews.
• Ability to operate a wide range of grounds maintenance equipment.
• Effective written and verbal communication skills.
• Valid driver's license and acceptable motor vehicle record required.
• Strong time management and organizational skills with the ability to work independently and with minimal oversight.
• Ability to thrive under pressure while managing multiple tasks and working outdoors year-round.

Reporting to the sanitation manager, the Assistant Supervisor delivers hands-on technical support and direction to sanitation contract workers, overseeing cleaning and sanitization of equipment, surfaces, utensils, and the plant environment to meet food safety and quality assurance requirements. Partnering with production, quality, and maintenance departments, this position enables a safe manufacturing environment and ensures ongoing compliance with HSE policies and sanitation standard operating procedures.

Role Responsibilities

• Assist with managing, motivating, coaching, and leading sanitation contract workers.
• Oversee the cleaning and sanitization of equipment, surfaces, utensils, and the plant environment by providing direction and hands-on technical support to sanitation employees.
• Assist with planning sanitation requirements and activities by establishing priorities, scheduling, assigning work, and communicating with sanitation staff and key stakeholders.
• Assist the sanitation manager with auditing and reporting non-compliance and take corrective actions to ensure compliance with quality assurance and food safety requirements.
• Assist with monitoring and updating sanitation standard operating procedures and actively participate in audits.
• Review and approve daily sanitation-related documentation.
• Assist with training third-party sanitation contractors on HSE policies, good manufacturing practices, and sanitation standard operating procedures.
• Perform sanitation effectiveness verifications as required by internal policies.
• Assist with ordering, managing inventory, and safe storage of sanitation and cleaning substances.
• Ensure effective communication with cross-functional areas, including production, quality, and maintenance.
• Ensure a safe work environment through safety awareness, practice, and promotion.
• Provide temporary backfill for the sanitation manager as required.

Requirements

• Related experience in managing or coaching others preferred.
• Related sanitation or food manufacturing department experience preferred.
• Strong computer skills, including MS Excel, MS Word, and MS PowerPoint.
• Strong leadership, interpersonal, and oral and written communication skills.
• Flexibility in shift timings, including weekend work as required by business needs.
• Positive attitude with initiative and desire to excel within the organization.

A key member of the plant operations team, the Assistant Supervisor guides staff across injection molding, assembly, technical support, warehousing, and plant operations throughout the shift to ensure efficient performance and quality outcomes. Collaborating with production management and cross-functional teams, this position advances continuous improvement objectives and maintains quality and attendance records that support company goals.

Day-to-Day Responsibilities

• Assure staff is properly trained in safety, quality, and operations.
• Communicate shift status and issues to other shifts and upper management.
• Understand and follow company policy and apply disciplinary actions as necessary.
• Understand and follow quality standards for start-up and production of all jobs.
• Participate in, support, and lead continuous improvement objectives.
• Execute quality decisions when manufacturing processes are not running efficiently and seek resolutions.
• Maintain record-keeping for attendance, production paperwork, and shift notes.
• Provide training for new employees.
• Supervise multiple plant activities, including molding, technical, warehouse, and quality functions.
• Evaluate staff performance toward company goals.

Skills & Qualifications

• Background in injection molding or plastics preferred.
• Previous supervisory experience required.
• Experience with lean manufacturing preferred.
• Knowledge of regulatory requirements, labor laws, and OSHA requirements preferred.
• Proficiency in MS Office, including Outlook, Excel, and Word.
• Proficiency in ERP and manufacturing execution systems, including JD Edwards and related platforms.
• Strong leadership, decision-making, and problem-solving skills.
• Ability to maintain confidentiality.

The Assistant Supervisor oversees daily productivity support across a production environment, balancing labor against goals, investigating quality concerns, and partnering with the supervisor on process improvement projects. The work directly supports department-level performance by equipping team members with the tools, coaching, and cross-functional coordination needed to meet OSHA safety targets and quality standards.

Performance Expectations

• Provide employees with tools, information, knowledge, and support to meet production goals in tandem with the supervisor.
• Partner with the supervisor on process changes and continuous improvement projects.
• Assist with the training, performance reviews, and discipline of team members.
• Support daily productivity by balancing labor against goals.
• Communicate and involve appropriate support departments when needed.
• Meet and maintain quality and safety measures, including OSHA incident rate targets.
• Investigate quality concerns to determine root cause and prevent quality issues from leaving the facility.

Knowledge, Skills & Abilities

• Ability to use Microsoft Office Suite effectively.
• Ability to multitask, remain organized, problem-solve, and prioritize daily responsibilities.
• Effective verbal and written communication skills.
• Strong interpersonal skills with the ability to motivate, develop, and coach employees.
• Ability to understand department goals and metrics and execute plans to meet those goals.

Reporting to pharmacy management, the Assistant Supervisor, Pharmacy refines daily operational tasks alongside licensed pharmacists, managing medication and pharmaceutical supply inventory and processing sales transactions within a retail pharmacy setting. Partnering with the pharmacy team, this position enables organized, compliant, and customer-focused service delivery to patients and the public throughout retail operating hours.

Activities

• Assist pharmacists in the outlet with daily operational tasks.
• Manage inventory of all medications, supplements, and pharmaceutical supplies.
• Process sales transactions for medications, supplements, and other pharmaceutical supplies.
• Provide customer service and pharmaceutical advice to customers.
• Ensure work areas are organized and clean at all times.
• Adhere to quality assurance standards at all times.

Position Requirements

• Diploma in a related field or equivalent required.
• Fresh graduates are welcome to apply.
• Prior experience in a hospital or community pharmacy preferred; otherwise, willingness to learn through on-the-job training required.
• Required proficiency in English and Bahasa Malaysia.
• Proficiency in a third language is an added advantage.
• Strong interpersonal, communication, and customer service skills.
• Positive attitude with motivation to grow and learn, and professional conduct.
• Ability to commit to retail working hours, including shifts, weekends, and public holidays.

The Assistant Supervisor designs daily apple delivery schedules by coordinating directly with growers and cold storage suppliers, and supervises warehouse and yard workers during the receipt and quality inspection of incoming apple products. Success in the position means accurate inventory management, timely supplier communication, and a receiving operation that meets established quality standards for a juice production facility.

Operational Focus

• Talk to suppliers to schedule daily fruit deliveries from growers and cold storage sites.
• Interact professionally with suppliers by phone and email to coordinate daily delivery schedules.
• Supervise workers in warehouse and yard areas during the receipt of apple products.
• Receive and inspect apple products to ensure they meet established quality standards.
• Monitor inventory in storage locations to ensure accuracy and alignment with system records.

Technical Qualifications

• At least five years of food production experience required.
• At least two years of experience in a lead or supervisory role required.
• Experience leading a warehouse team in receiving and inspecting products.
• Computer skills with knowledge of MS Office and ERP systems required.
• Ability to lift 25 pounds and stand for an eight-hour shift.
• Ability to work across office, production, warehouse, and outdoor storage environments.

As the Assistant Supervisor, this role oversees front-of-house operations and handles guest enquiries, room inspections, and cleanliness monitoring to ensure compliance with hotel standards and a high level of guest satisfaction. The guest relations and reservations team relies on this work to maintain quality reporting and deliver consistent, proactive service to guests across a 24-hour shift roster.

Key Responsibilities

• Oversee front-of-house operations and deliver quality customer service to guests.
• Handle guest enquiries and anticipate guest needs proactively.
• Maintain guest relationships to achieve a high level of guest satisfaction.
• Carry out room inspections and monitor the cleanliness of all areas to ensure compliance with standards.
• Assist in preparing various reports and analyses for management review.
• Handle ad hoc projects as assigned.

Education & Experience

• Diploma or above in hospitality management or a related discipline.
• At least one year of relevant experience in hotel reservations.
• Knowledge of Opera or other property management systems preferred.
• Good command of spoken and written English and Chinese, including Putonghua; knowledge of additional languages is an advantage.
• Proficiency in Windows applications and internet tools.
• Customer-oriented with strong organizational and interpersonal skills.
• Flexibility to work on a 24-hour shift roster, including overnight shifts, at 44 hours per week.

Embedded within a hub logistics team, the Assistant Supervisor executes daily hub operations alongside the assistant manager, leading all section employees through receiving, issuing, return-to-vendor handling, indirect and scrap materials management, and safe storage. Working closely with cross-functional departments, this position strengthens inventory accuracy, enforces company policy, and enables timely submission of weekly and monthly operational reports.

Duties

• Cooperate with the assistant manager to run daily hub operations and implement cost-saving actions.
• Drive operational procedures and lead all team members in carrying out these procedures.
• Manage receiving, issuing, return-to-vendor handling, indirect and scrap materials, and safe storage, and take action to prevent fire, water, and personnel hazards.
• Monitor and evaluate the performance of each section's employees on a regular basis.
• Lead all section employees in adhering to company policy and direction and ensure effective coordination with other departments.
• Ensure materials inventory is 100% accurate and that all system transactions match physical counts.
• Submit weekly and monthly reports on time.
• Constantly train employees in operational skills to improve job quality.

Requirements

• At least two years of logistics experience.
• Proficiency in Excel, Word, and PowerPoint.
• Ability to read, write, and speak in both Chinese and English.
• Good communication skills with team members and related departments.
• Ability to work independently and within a team.
• Flexibility in scheduling, including after-hours and weekend availability.

The CTL Assistant Supervisor manages cell processing operations and laboratory staff within the CTL, assigning tasks to technologists, conducting performance reviews, and leading continuous process improvement projects in collaboration with medical, scientific, and quality assurance personnel. Reporting to the Assistant Manager and serving as supervisor on-call on a rotating basis, this position enables regulatory compliance, patient safety, and the advancement of non-standard cell therapy processes across the SCCA and FHCRC network.

Strategic Responsibilities

• Assign tasks to laboratory technologists and adjust assignments as needed to ensure all required lab functions are performed.
• Monitor staff to ensure adherence to regulatory and operational procedures.
• Address and resolve technical or procedural problems and advise technologists on the appropriate course of action.
• Perform technologist and coordinator duties as needed.
• Orient, train, and mentor laboratory personnel.
• Evaluate laboratory personnel for continued competency and conduct performance reviews.
• Implement, monitor, and manage performance improvement plans as required.
• Assist in recruiting and hiring laboratory personnel.
• Perform chart reviews and facilitate chart discussions between lab staff and the quality assurance department.
• Enter and review variances and execute corrective and preventative actions in collaboration with the quality assurance department.
• Write new and revise existing standard operating procedures.
• Assist in developing new lab processes and selecting new laboratory equipment and materials.
• Lead validations and qualifications for equipment, materials, and processes.
• Take ownership of the coordination and execution of continuous process improvement projects.
• Interact and communicate effectively with the medical director and scientific director to assist in non-standard processes.
• Represent the laboratory at departmental and organizational meetings.
• Serve as supervisor on-call on a rotating basis for after-hours and weekend issues.

Education & Experience

• Bachelor's degree in biological science or medical technology required.
• Three years of experience in cell processing.
• Five years of experience in a clinical laboratory, or an equivalent combination of education and experience.
• Exemplary written and verbal communication skills.
• Mature judgment with strong decision-making ability.
• Strong work ethic with the ability to take initiative and manage multiple tasks.
• Strong leadership skills with the ability to alternate between leading and contributing as a team member.
• Ability to collaborate, communicate, and maintain accountability.
• Ability to identify and communicate priorities and navigate conflict constructively.
• Ability to deal with complex problems and propose creative solutions.

The Assistant Supervisor creates a supportive, well-informed production environment by backing supervisors across one or two departments, coordinating hiring, absence management, training, and continuous improvement activities in a food or beverage manufacturing setting. The work directly supports production supervisors by maintaining staffing balance, driving waste reduction and efficiency gains, and ensuring teams meet standard operating procedures, quality standards, and health and safety requirements.

Work Activities

• Support production supervisors in the day-to-day running of one or two departments.
• Work with production supervisors to ensure resources are balanced during periods of high absence, sickness, and holidays.
• Ensure departments comply with standard operating procedures, quality standards, and health and safety procedures.
• Communicate business updates to teams, set expectations for the day, and discuss issues from the previous day.
• Participate in daily, weekly, and monthly production meetings.
• Conduct return-to-work interviews with employees following periods of absence.
• Support production supervisors with investigations and disciplinaries.
• Assist in hiring new employees, including reviewing applications, liaising with agencies, and carrying out inductions.
• Train and develop employees toward a multi-skilled team.
• Support continuous improvement activities to drive efficiency, waste reduction, and yield improvement.
• Support production supervisors with administrative tasks, including updating standard operating procedures, risk assessments, accident investigations, inductions, absence reviews, and disciplinaries.
• Cover for production supervisors when required.

Professional Experience

• Experience in at least one relevant production department preferred.
• Experience in inducting and training others.
• Strong written and verbal communication skills at all levels.
• Ability to lead, motivate, and develop others.
• Practical approach with strong problem-solving skills.
• Willingness to undertake further training to develop in the role.
• Supportive and reliable working approach.

Assistant Supervisor runs product recommendations, Vietnamese-language customer assistance, and sales service for passengers in a retail environment, handling cash and contactless payments and maintaining visual merchandising standards. The work directly supports store sales targets and customer satisfaction by ensuring Vietnamese-speaking passengers receive accurate, attentive service throughout their visit.

Functions

• Recommend and display items that match customer needs.
• Promote and sell products to Vietnamese-speaking passengers.
• Assist Vietnamese-speaking passengers in-store.
• Handle cash and contactless payments from customers accurately.
• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain outstanding store condition and visual merchandising standards.

Qualifications & Experience

• GCE O-Level qualification or equivalent required.
• Minimum one year of retail sales experience required.
• Prior experience in pharmacy retail preferred.
• Proven sales track record with strong communication and selling skills.
• Proficiency in Vietnamese required for customer-facing duties.
• Willingness to work retail hours, including weekends.