ASSISTANT HOUSEKEEPING MANAGER JOB DESCRIPTION

Guest satisfaction scores in full-service hotels depend heavily on whether room and public area standards hold across every shift, not just the ones the Executive Housekeeper personally oversees. This is where the Assistant Housekeeping Manager carries real accountability. Working within a rooms division that routinely manages multi-cultural hourly teams and VIP guest protocols, the role owns daily floor inspections, staff scheduling, and supply inventory control. OSHA compliance and lost-and-found security procedures fall within its direct remit.

As the Assistant Housekeeping Manager, you are responsible for maintaining cleanliness and service standards across guest rooms and public areas, acting as the operational lead whenever the Executive Housekeeper or Housekeeping Manager is off-property. You carry direct supervisory authority over room attendants and housekeeping supervisors, coordinating daily room assignments in close partnership with Front Office and Engineering to ensure sellable inventory is released on time.

Career Impact: Supervisory experience in a luxury or full-service hotel's rooms division is among the most portable credentials in hospitality management, qualifying you for Executive Housekeeper and Rooms Division Manager roles across branded and independent properties worldwide.

Business Impact: The department you help lead directly determines RevPAR performance; a single substandard room turn can trigger a negative review that affects booking velocity for weeks.

Growth Opportunity: Exposure to budgeting, annual planning, and cross-departmental coordination in this role builds the operational finance literacy that distinguishes Executive Housekeeper candidates from peers who have only supervised cleaning teams.

• Supervise room attendants and housekeeping supervisors across assigned floors, ensuring daily cleaning assignments are completed to brand standards.
• Inspect guest rooms and public areas throughout each shift, documenting deficiencies and initiating corrective action before rooms are released to Front Office.
• Coordinate daily room status updates with Front Office, prioritizing VIP, repeat guest, and priority-member accommodations for timely turnover.
• Monitor and control inventory of linens, amenities, and cleaning supplies against established par levels to support budgetary compliance.
• Train and coach housekeeping staff on cleaning procedures, grooming standards, and emergency and security protocols, including lost-and-found and key control.
• Administer departmental records including staff schedules, leave planning, performance documentation, and incident reports.
• Collaborate with Engineering and Laundry departments on work orders, linen rotation, and scheduled deep-cleaning projects to minimize guest impact.
• Respond to guest complaints related to housekeeping service, applying corrective measures and communicating outcomes to the Housekeeping Manager.

• Bachelor's degree in Hospitality Management or equivalent work experience.
• 2 or more years of supervisory experience in a hotel housekeeping or rooms division role, with demonstrated accountability for team performance.
• Working knowledge of OSHA regulations and health and safety compliance requirements applicable to hotel operations.
• Ability to read and interpret room productivity reports, budget variance data, and supply consumption records to support operational decisions.
• Strong verbal and written communication skills in English, with the ability to brief and coach a multilingual hourly workforce.
• Proven capacity to prioritize competing demands across a full hotel operation, including VIP requirements, maintenance escalations, and staffing gaps.
• Proficiency with property management systems for room status tracking and with standard office software for scheduling and reporting.

• Prior experience in a luxury or upper-upscale hotel environment, with familiarity with brand-specific cleanliness audit standards.
• Fluency in a second language, particularly French, Spanish, or Arabic, reflecting the guest and staff demographics of international hotel markets.
• Exposure to annual housekeeping budget preparation and departmental forecasting cycles under an Executive Housekeeper.
• Certification in hospitality operations or a completed management training program offered by a major hotel brand or industry association.

• Room inspection pass rate on first check, measured against the department's established cleanliness scoring standard.
• VIP and repeat-guest room readiness rate, tracking on-time release of priority accommodations to Front Office.
• Supply cost per occupied room against budgeted par, reflecting inventory control discipline across the shift.
• Staff scheduling efficiency ratio, measuring overtime hours relative to occupancy demand each pay period.
• Guest complaint resolution time, from initial report to confirmed corrective action logged.
• Typical tools: property management systems (commonly Opera or similar); scheduling and reporting software (commonly Microsoft Office suite)

• Base Salary Range: $45,000 to $62,000 annually, depending on property tier and market
• Bonus: Discretionary performance bonus, typically 5% to 8% of base
• Equity: Not standard at this level in hospitality
• Health Benefits: Medical, dental, and vision coverage; HSA options common at branded properties
• PTO: 10 to 15 days annually, plus hotel-observed holidays
• Common Perks: Hotel room rate discounts, complimentary or discounted meals on shift, uniform provision, and access to brand-wide career development programs

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background check completion, including criminal history review and, where applicable, drug screening, is a condition of employment for all positions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, and local law. Reasonable accommodations for individuals with disabilities are available upon request throughout the hiring process. Candidates must be authorized to work in the United States.

The Assistant Housekeeping Manager delivers daily oversight of room attendant progress, shift coverage, and administrative functions within a mixed-use residential hotel's housekeeping operation. Reporting to the department head, this role builds departmental efficiency by supporting budgetary planning, staff coaching, and the consistent execution of luxury service standards.

Key Responsibilities

• Schedule work to be done daily and collect room and floor status sheets for assigned work areas.
• Monitor each room attendant's daily progress and inspect completed rooms to ensure all standards have been met.
• Coordinate work orders in assigned sections and follow up to ensure work is completed.
• Identify and assess employee needs and support career development through effective coaching and training.
• Ensure the department operates in an organized manner in accordance with established philosophy and policies, maximising efficiency and productivity.
• Demonstrate warmth, care, and genuine enthusiasm when dealing with guests and internal customers.
• Demonstrate standards awareness by setting an example for standards execution and implementing action plans to achieve product and service goals.
• Assist the department head in preparing annual plans, forecasts, and managing expenses to meet departmental budgetary goals.
• Maintain an organized administration of departmental and personnel records, including rostering and leave planning.
• Conduct daily briefings and monthly departmental meetings and participate in meetings when invited.
• Provide regular and fair performance feedback to employees and immediate supervisors, formally and informally as appropriate.

Required Qualifications

• College degree preferred.
• Minimum two years of experience in a supervisory role within the rooms division required.
• Luxury housekeeping and hospitality experience preferred.
• Prior experience in a mixed-use residential hotel preferred.
• Strong leadership, communication, and organisational skills required.
• Knowledge of industry operations and a passion for luxury hospitality required.
• Ability to operate various electronic systems required.
• Strong attention to detail and problem-solving skills required.

Embedded within the housekeeping department of a luxury hotel, the Assistant Housekeeping Manager leads compliance with occupational safety and health management systems, including safety induction, incident reporting, and ongoing training programmes. Working closely with the hygiene, health, and safety manager, this role shapes a secure work environment that protects both staff and guests.

Core Functions

• Take reasonable care of personal health and safety and that of others who may be affected by acts or omissions at work.
• Comply fully with the hotel's occupational safety and health management system policies, procedures, and operational work instructions.
• Report to the immediate supervisor any situation believed to present a hazard that cannot be independently corrected.
• Report all occupational safety and health incidents and work-related injuries.
• Refrain from intentionally or recklessly interfering with or misusing equipment, machinery, personal protective equipment, or other items provided in the interest of health, safety, and welfare.
• Participate in occupational safety and health planning and implementation activities to achieve the hotel's objectives, targets, and programmes.
• Attend all training arranged by the hygiene, health, and safety manager, including safety induction, on-the-job training, and toolbox talks.

Qualifications & Experience

• High school diploma required.
• Minimum three years of experience in a supervisory position within a housekeeping department of a luxury or ultra-luxury hotel required.
• Ability to read and interpret business records, statistical reports, and established policies required.
• Basic mathematical skills to interpret financial information and prepare budgets required.
• Ability to make business decisions based on production reports and relevant facts required.
• Ability to plan and organise the work of others and manage activity changes and interruptions required.
• Ability to deal with guests, employees, and officials with tact and courtesy required.
• Required to speak, read, and write English, with fluency in other languages preferred.

Reporting to senior hotel management, the Assistant Housekeeping Manager owns the daily supervision of housekeeping staff and the inspection of VIP rooms, floors, and public areas across a five-star luxury property. Partnering with department heads and outside contractors, this role shapes service quality outcomes by building staff capability through targeted training plans and proactive supply management.

Primary Duties

• Manage daily organisation, guidance, and control of supervisors according to occupancy and work schedules.
• Supervise housekeeping department staff to ensure guests receive prompt and courteous service and that hotel standards are maintained.
• Assign duties and special projects to room attendants and public area cleaners on a daily basis and follow up on progress.
• Inspect rooms assigned to VIP and repeat guests and coordinate flower requirements and other special requests.
• Inspect floors and public areas to ensure facilities, equipment, and amenities are clean and well maintained, and verify work performed by outside contractors.
• Identify department training needs, develop training plans, and obtain approval before implementation.
• Keep housekeeping staff informed of daily operational activities and provide all information relevant to their job duties.
• Anticipate and maintain all equipment and supplies and control usage of amenities and cleaning supplies to ensure compliance with budget.
• Handle comments and requests from guests and other departments and make recommendations to management on improving housekeeping services.
• Monitor housekeeping procedures, including lost and found, key control, security, emergency procedures, and health and safety procedures.
• Participate in housekeeping projects such as general cleaning, involving scheduling, inspections, record-keeping, follow-up, and inter-departmental communication.
• Accomplish administrative duties related to the position, including attending meetings, writing reports, and maintaining a daily log.

Skills & Qualifications

• Experience in managing a multi-cultural workforce is an advantage.
• Minimum two to three years of experience in a similar capacity within a five-star luxury hotel chain required.
• Strong knowledge of rooms operations required.
• Strong verbal and written English skills required.
• Knowledge of Microsoft Office applications and Opera systems.
• Ability to work independently, perform under pressure, and develop proactive and rational solutions required.
• Additional knowledge of a foreign language is an advantage.

Sitting at the intersection of guest experience and operational oversight, the Assistant Housekeeping Manager assists the Housekeeping Manager across all areas of daily housekeeping service, including room inspections, linen management, and complaint resolution. Operating across front office, maintenance, and laundry functions, this role delivers consistent cleanliness standards and supports the full management of the housekeeping department on the manager's days off.

Duties

• Assist the housekeeping manager in all areas of daily housekeeping service and manage the department on the manager's days off and at all other required times.
• Inspect the work of room attendants and porters to ensure proper standards of cleanliness are met and maintained.
• Assist the housekeeping manager in maintaining quality control across all areas of the housekeeping department.
• Assist in controlling stock and inventories of supplies and linens to ensure adequate supply levels are maintained.
• Assist with laundry inventories and orders and with overseeing the sorting of soiled linen and the receiving of clean linen.
• Assist the housekeeping manager in investigating complaints regarding housekeeping service and take appropriate corrective action.
• Work closely with the front office manager to submit rooms for check-in and report room or guest issues.
• Work closely with maintenance personnel and submit work orders to the maintenance department as required.
• Assist the housekeeping manager in organising and providing training programmes in accordance with housekeeping policy.
• Enforce all company policies and regulations.
• Assist in other departments or with other job duties as requested or necessary.

Requirements

• Previous supervisory experience in housekeeping, laundry, or hotel operations required.
• Prior industrial or commercial housekeeping experience preferred.
• Ability to professionally interact with, lead, and motivate housekeeping staff required.
• Strong organisational skills and attention to detail required.
• Ability to handle guest concerns in a professional and tactful manner required.
• Strong interpersonal skills and a friendly, outgoing, and courteous manner in dealing with guests and colleagues required.
• Basic computer knowledge including Microsoft Windows, Outlook, Word, and Excel required.

A key member of the resort's operations team, the Assistant Housekeeping Manager leads the coordination of housekeeping programmes, staff scheduling, and OSHA compliance at Paradise Inn to maintain consistently high cleanliness standards across guest rooms and public areas. Collaborating across the general manager, front desk, warehouse, and laundry functions, this role builds a safe and efficiently run facility that supports complete guest satisfaction.

Functions

• Manage and coordinate housekeeping functions for the unit and analyse and plan housekeeping programmes and schedules to ensure adequate staffing, supplies, and equipment.
• Handle guest complaints and resolve them in accordance with customer service standards to ensure complete guest satisfaction at all times.
• Manage recruiting, supervising, scheduling, disciplining, reviewing, and onboarding new staff on safety and procedures.
• Evaluate and make recommendations on cleaning products and equipment, and order and maintain sufficient inventory of housekeeping supplies.
• Maintain a safe facility environment, including standards for maintenance and upkeep of equipment, sanitation, dress, cash control, and employee safety and hygiene.
• Ensure all printed material on chemicals is posted and that the facility complies with OSHA requirements.
• Communicate regularly and professionally with the general manager, front desk staff, warehouse manager, and laundry staff to ensure efficient room completion and smooth rotation of guest linens.
• Attend and participate in safety meetings.
• Participate in and provide working direction for pre- and post-season setup and teardown of hotel rooms and related areas.
• Manage the guest lost and found log and supplies inventories.

Experience & Qualifications

• High school diploma or GED preferred.
• Bachelor's or business degree preferred.
• At least six months of housekeeping experience strongly preferred.
• Ability to effectively organise and coordinate multiple priorities, work well as a team leader, and problem-solve required.
• Strong customer service skills with a proactive approach to assisting customers and colleagues are required.
• Basic computer knowledge including Microsoft Windows, Outlook, Word, and Excel required.