ASSISTANT EXECUTIVE HOUSEKEEPER JOB DESCRIPTION

Every unsatisfactory guest room inspection logged before check-in traces back to a gap in supervision. The Assistant Executive Housekeeper holds direct accountability for the cleanliness and presentation standards across all guest rooms, public areas, and back-of-house spaces in a full-service hotel environment. This role steps into the Executive Housekeeper's authority when that leader is absent. Luxury and upper-upscale properties rely on this position to maintain VIP room protocols, Lost and Found compliance, and contractor oversight simultaneously.

As the Assistant Executive Housekeeper, you are responsible for the daily supervision of room attendants, public area staff, and housekeeping supervisors to uphold brand cleanliness standards and guest satisfaction scores across the property. The role operates within the Rooms Division, coordinating daily with Front Office, Engineering, Food and Beverage, and Laundry to ensure seamless room readiness and floor-to-floor compliance.

Career Impact: Supervisory ownership of housekeeping operations in a full-service hotel builds the operational depth and department-head readiness needed to advance to Executive Housekeeper within a branded property portfolio.

Business Impact: When VIP room preparation, contractor scheduling, and inventory par levels are managed precisely, the property protects its guest satisfaction scores and limits revenue loss from delayed room releases to Front Office.

Growth Opportunity: Experience managing CAPEX budget inputs, annual manning guides, and departmental SOP development prepares this role for broader Rooms Division leadership, including progression into Director of Housekeeping.

Company Value: Several employers in this role offer access to subsidized wellness resources, discounted hotel stays, and the opportunity to work in nationally recognized or destination property locations.

• Supervise room attendants, public area cleaners, and housekeeping supervisors to ensure daily cleaning assignments are completed to established standards.
• Inspect guest rooms, corridors, public areas, and service spaces using designated checklists to verify cleanliness, maintenance status, and amenity placement.
• Coordinate daily with Front Office, Engineering, Laundry, and Food and Beverage on room status updates, special guest requests, and repair orders.
• Manage Lost and Found procedures, key control, and security protocols in compliance with departmental policy.
• Conduct training for all levels of housekeeping staff, including SOP onboarding and ongoing standards reinforcement.
• Monitor inventory par levels for cleaning supplies, linen, amenities, and uniforms to ensure uninterrupted operational supply.
• Oversee outside contractors performing window cleaning, laundry services, and periodic deep-cleaning work to verify contractual compliance.
• Assist the Executive Housekeeper in preparing the departmental budget, CAPEX requisitions, and annual manning guides.

• Bachelor's degree in Hospitality Management or equivalent work experience.
• 3 or more years of supervisory or management experience in hotel housekeeping, with demonstrated accountability for room inspection outcomes.
• Knowledge of sanitation standards, chemical handling procedures, and safe use of housekeeping equipment and machinery.
• Ability to manage departmental budgets, payroll records, inventory controls, and scheduling within defined cost parameters.
• Strong verbal and written communication skills sufficient to coordinate across departments and address guest concerns directly.
• Demonstrated experience conducting performance reviews, coaching staff, and implementing corrective action processes.
• Physical ability to perform room inspections requiring walking, stair climbing, bending, reaching, and lifting to 50 pounds with assistance.

• Certified Executive Housekeeper (CEH) designation or active pursuit of certification through the International Executive Housekeepers Association.
• Experience in a 5-star or luxury hotel environment with VIP guest handling protocols and linen room management responsibilities.
• Proficiency in property management systems and departmental reporting tools used in hotel operations environments.
• Bilingual language skills, with fluency in a second language applicable to the property's primary guest demographic.

• Guest room inspection pass rate per shift, reflecting daily cleanliness standard adherence across the floor.
• Room release cycle time to Front Office, measuring how quickly cleaned rooms become available for check-in.
• Inventory variance at monthly par count, tracking shrinkage and overuse of linen, amenities, and cleaning supplies.
• Lost and Found compliance rate, measuring adherence to documentation and return procedures per departmental policy.
• Training completion rate for new hires within the first 30 days, reflecting onboarding consistency.
• Typical tools: property management systems (commonly Opera PMS); scheduling and timekeeping platforms (commonly spreadsheet-based or hotel-specific rostering tools).

• Base Salary Range: $48,000 to $68,000 per year, depending on property size and market
• Bonus: Discretionary annual bonus tied to departmental guest satisfaction and budget performance
• Equity: Not typical at this level in hospitality
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by property
• PTO: 10 to 15 days annually, plus hotel-observed holidays
• Common Perks: Discounted hotel stays, meal allowances, uniform provision, and wellness program access

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful completion of a background check, which may include employment history verification and criminal record screening, is required as a condition of employment. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations for individuals with disabilities are available upon request throughout the hiring process. Candidates must be authorized to work in the United States.

The Assistant Executive Housekeeper owns the cleanliness, maintenance, and appearance standards across guest rooms and public areas, directing housekeeping personnel through scheduled inspections, training programs, and coordination with Front Office, Engineering, and Food and Beverage. Working alongside the Executive Housekeeper and People and Culture, the role shapes workforce capability and service quality to deliver a consistently high guest experience.

Key Responsibilities

• Supervise the cleanliness, maintenance, and general appearance of guest rooms, public areas, and other designated areas.
• Ensure all housekeeping personnel carry out assigned duties to established standards.
• Coordinate closely with Front Office, Engineering, Food and Beverage, and Guest Relations on regular and irregular guest requests.
• Train staff and maintain quality, service, and productivity standards in the housekeeping department.
• Schedule periodic cleaning plans accurately.
• Monitor new cleaning machinery, chemicals, and procedures available on the market.
• Supervise compliance with company policies and exercise performance management as needed.
• Conduct guest room and public space inspections.
• Assist with requests and purchases of all supplies related to housekeeping, laundry, linen, and uniforms.
• Maintain inventory of cleaning supplies, amenities, uniforms, and linen.
• Supervise and control Lost and Found, maintain records, and liaise with Front Desk to return packages to guests.
• Maintain tracking records of room condition and inform maintenance of repairs to be completed.
• Monitor work performed by outside contractors and recommend scheduling for window cleaning, laundry, and room cleaning.
• Set up and maintain ongoing training programs in conjunction with the Executive Housekeeper and People and Culture.
• Ensure all housekeeping staff are familiar with emergency procedures and prepared for any emergency.

Required Qualifications

• Minimum 5 years of experience in a hotel housekeeping environment, including supervisory experience.
• Strong verbal and written communication skills in English.
• Strong presentation and grooming standards.
• Ability to work with minimal direct supervision.
• Ability to perform in a physically demanding environment.

Embedded within the Housekeeping department of a luxury hotel, the Assistant Executive Housekeeper supervises room attendants and public area staff, conducts random room checks for VIP guests, and coordinates with outside contractors to uphold contractual cleanliness standards. Working closely with the Executive Housekeeper on budget preparation, recruitment, and training plan development, this role ensures that guest service levels and departmental efficiency continuously improve.

Core Functions

• Supervise housekeeping department staff to ensure guests and customers receive prompt and courteous service and that hotel standards are adhered to.
• Assign duties and special projects to room attendants and public area cleaners on a daily basis, follow up on progress, and keep the Executive Housekeeper informed.
• Check rooms randomly, particularly those assigned to VIP and repeat guests, and coordinate flower requirements and special requests for these guests.
• Inspect floors and public areas to ensure facilities, equipment, and amenities are clean and well maintained.
• Verify work performed by outside contractors to ensure compliance with contracts and take corrective measures to meet established standards.
• Participate in the recruitment of new staff by screening and interviewing applicants.
• Identify department training needs, develop the training plan, and obtain Executive Housekeeper approval before implementation.
• Keep housekeeping staff informed on daily operational activities and provide all information relevant to their job duties.
• Anticipate, maintain, and control all equipment and supplies to ensure availability and appropriate usage within budget.
• Handle comments and requests from guests and other departments and make recommendations to the Executive Housekeeper for improving housekeeping services.
• Monitor housekeeping procedures including Lost and Found, key control, security, emergency procedures, and health and safety procedures for employees and guests.
• Assist the Executive Housekeeper in preparing the annual manning guide, CAPEX budget, and departmental budget to meet business objectives.
• Accomplish administrative duties including attending meetings, writing reports, and maintaining a daily log.

Education & Experience

• College degree or equivalent in Hotel or Hospitality Management Administration.
• 3 to 5 years of experience in a housekeeping management position, preferably in a 5-star hotel.
• Operational knowledge of housekeeping equipment and machinery, including washing machines, dry-cleaning machines, and pressing machines.
• Knowledge of cleaning techniques, fabric care, chemical handling, and housekeeping procedures and standards.
• Proficiency in Opera PMS and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Strong management and problem-solving skills with an analytical and people-oriented approach.
• Ability to work and communicate effectively in a multinational environment, with English required and an additional language beneficial.

Reporting to the Executive Housekeeper, the Assistant Executive Housekeeper leads daily oversight of housekeeping and laundry operations, conducting scheduled inspections of guest rooms and public areas to maintain furnishings, facilities, and equipment to the highest cleanliness standards. Partnering with Human Resources on manpower planning and with Engineering, Front Office, and Food and Beverage on cross-departmental communication, this role contributes to a well-run operation that consistently meets guest expectations.

Primary Duties

• Monitor housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service.
• Oversee laundry operations.
• Schedule routine inspections of all housekeeping areas with supervisory personnel.
• Inspect guest and public areas regularly to ensure furnishings, facilities, and equipment are clean and in good repair.
• Manage spring cleaning schedules.
• Make recommendations regarding the upkeep of furnishings, facilities, and equipment to ensure cleanliness and good repair.
• Inform other departments of housekeeping matters that concern them, particularly Laundry, Engineering, Front Office, and Food and Beverage, and maintain open communication with other department heads.
• Establish and maintain effective human relations and work with human resources to ensure team member performance is effectively managed.
• Maintain appropriate standards for dress, hygiene, uniforms, appearance, posture, and conduct of housekeeping personnel.
• Identify and ensure the highest possible standard of cleanliness, maintenance, guest room supplies, and amenities at a realistic cost.
• Supervise outside contractors to ensure contractual compliance.
• Implement and control housekeeping procedures that provide for the health and safety of personnel and guests, including lost and found, key control, security, emergency, and environmental procedures.
• Work with Human Resources on manpower planning and work with the Director of Finance in the preparation and management of the department's budget.

Qualifications & Experience

• Experience in a similar capacity in a luxury hotel or resort.
• Experience in high-volume housekeeping operations.
• Excellent communication and interpersonal skills.
• Ability to lead a large and diverse team.
• Ability to work effectively in a fast-paced environment.
• Flexibility in shifts and schedules.

Sitting at the intersection of guest satisfaction and operational compliance, the Assistant Executive Housekeeper oversees floor supervisors, housemen supervisors, project coordinators, and upholstery employees to uphold cleanliness standards across all hotel areas, including direct responsibility for hiring, scheduling, and financial performance of the department. Operating across daily inspections, morning briefings, purchase order origination, and payroll accountability, this role ensures that OSHA and VOSH standards are met while interdepartmental coordination with the front office supports a superior guest experience.

Duties

• Supervise and direct all housekeeping personnel to maintain world-class cleanliness standards.
• Directly supervise floor supervisors, housemen supervisors, project coordinators, and upholstery employees to ensure effective communication and efficiency.
• Inspect all areas of the property, including guest rooms and public areas, to ensure cleanliness and proper maintenance.
• Coordinate and follow up with internal departments and outside vendors on necessary repairs and corrections.
• Hire, counsel, and terminate housekeeping staff and conduct performance reviews and merit pay evaluations.
• Train newly hired supervisors and line employees and meet regularly with supervisors to refine training standards.
• Conduct daily morning meetings with employees to obtain feedback and generate action plans to address deficiencies.
• Originate purchase orders and requisitions, ensuring expenditures flex with forecasted rooms revenue.
• Monitor and maintain par levels of inventory supplies, linens, and equipment.
• Develop employee schedules, daily work assignments, and accurate timekeeping within budgetary constraints.
• Monitor adherence to budgets, standards, policies, procedures, and plans to improve efficiency and guest satisfaction.
• Implement and monitor the hotel lost and found program.
• Communicate with guests on housekeeping-related issues and maintain an effective working relationship with the front office for superior interdepartmental coordination.

Skills & Qualifications

• High school diploma or GED required.
• Certified Executive Housekeeper (CEH) designation preferred.
• Minimum 2 years of supervisory experience in hotel housekeeping or other operations departments.
• Demonstrated experience in a leadership role involving problem-solving, conflict management, coaching, and team collaboration.
• Thorough knowledge of sanitation, cleaning equipment, and cleaning products and their proper use.
• Excellent written and verbal communication skills.
• Strong organisational and analytical skills.
• Proficiency in preparing formal written documents, spreadsheets, and analyses using relevant software applications.
• Ability to handle multiple projects, meet deadlines, and exercise discretion and tact under pressure.

A key member of the Housekeeping Department, the Assistant Executive Housekeeper delivers day-to-day operational oversight of room attendants, supervisors, public area, valet, and laundry employees, with accountability for scheduling, staff development, cost control, and acting as department head in the Executive Housekeeper's absence. Collaborating across engineering, outsourced laundry, and front office departments, this Assistant Department Head-level role drives optimum performance and guest satisfaction throughout the property.

Accountabilities

• Schedule daily work assignments and monitor progress throughout the day.
• Interview, train, and schedule staff and conduct performance evaluations.
• Conduct spot-checks on completed tasks to ensure all standards have been met and provide feedback.
• Supervise and develop department personnel to their maximum effectiveness.
• Monitor and control costs and detect waste in productivity, taking appropriate corrective action.
• Establish safe working conditions and practices.
• Demonstrate strong leadership for guests, employees, and suppliers.
• Resolve guest issues directly with the guest and complete follow-up.
• Liaise with engineering, outsourced laundry, and front office departments to deliver optimum performance and collaboration.
• Work closely with the department head to develop solutions to ongoing matters and actively participate in their implementation.
• Act as department head in the absence of the Executive Housekeeper.

Position Requirements

• Minimum 3 years of experience in a management or supervisory role in Rooms Division or Housekeeping.
• Highly developed people and business management skills, including payroll, rostering, cost control, and expense management.
• Ability to work with complex software systems to manage the department.
• Strong verbal and written communication skills.
• Strong interpersonal and organisational skills.
• Strong attention to detail and the ability to multitask under pressure.
• Passion for delivering an exceptional guest experience.

Consistent guest satisfaction and property-wide hygiene standards depend on the Assistant Executive Housekeeper, who supports the Executive Housekeeper in daily room inspections, staff supervision, hiring, training, and administrative duties, including payroll, timekeeping, and scheduling. Based within the housekeeping department and working to meet guest expectations across all hotel areas, this role ensures that special requests are fulfilled cost-effectively and that equipment, furnishings, and cleanliness guidelines are maintained throughout the property.

Key Deliverables

• Perform daily housekeeping skills as needed and conduct daily room inspections.
• Assist in the day-to-day running of the housekeeping department to ensure a high degree of cleanliness throughout the hotel.
• Assist with hiring, supervising, disciplining, and training of all staff under the direction of the housekeeping department.
• Assist with administrative tasks including payroll, timekeeping records, staff schedules, and vacation hours documentation.
• Maintain cleanliness and hygiene standards for the property within established guidelines.
• Organise day-to-day work requirements in accordance with required standards and correct procedures.
• Assist in ensuring all equipment, furniture, and furnishings are maintained and kept in good working order.
• Ensure special requests from guests are carried out in a timely and cost-effective manner.
• Work with the head housekeeper to ensure guest expectations are consistently met and, where possible, exceeded.

Background & Experience

• Minimum 6 months of housekeeping experience.
• Ability to work and communicate effectively with the public, employees, and all levels of management.
• Ability to direct housekeeping staff on cleaning duties with attention to detail and the ability to set and meet high cleanliness standards.
• Ability to properly use cleaning supplies and chemicals.
• Ability to walk, climb stairs, stand, bend, crouch, kneel, reach overhead, twist, lift, push, pull, and carry, including pushing and pulling a fully loaded wheeled cart in excess of 100 lbs.

As the Assistant Executive Housekeeper, this role supports the Executive Housekeeper, Assistant General Manager, and General Manager in maintaining the highest standard of ethical leadership and total housekeeping operations, including guest satisfaction, brand quality assurance, budget, and labour oversight. The Housekeeping Team relies on this work to ensure that brand and company standards are consistently upheld across all associate actions, communications, and regulatory compliance obligations.

Role Responsibilities

• Perform daily housekeeping skills as needed and inspect safety and security measures.
• Assist with the overall performance of the housekeeping department, including guest satisfaction, brand quality assurance, budget, and labour.
• Train associates on brand and company standards to maximise revenue.
• Promote brand and company standards in all actions and communications.
• Maintain compliance with all relevant regulations and stay current on new brand and company initiatives.

Professional Experience

• Previous housekeeping experience within a hotel.
• Experience in major hotel brands is highly desired.
• Knowledge of local and state compliance laws.
• Ability to perform inventory management and cost control and ensure hotel policies and brand standards are followed.
• Skills and experience to lead a team to consistently deliver exceptional guest service.
• Sufficient communication, problem-solving, and relationship-management skills to drive associate satisfaction.

Assistant Executive Housekeeper supports the Director of Housekeeping in supervising the Housekeeping, Laundry, and Public Area departments, managing daily shift operations from assignment sheet preparation and room inspections to lost and found oversight and performance appraisals. The work directly supports a healthy, high-performing departmental environment by maintaining documentation accuracy, ensuring cleanliness standards across all assigned areas, and sustaining customer satisfaction throughout a large-scale hotel property.

Operational Focus

• Assist in the hiring process by interviewing qualifying candidates and assisting in conducting annual performance appraisals.
• Ensure all documentation of terminations, counselling, coaching sessions, and evaluations is accurate and placed in associates' personnel files.
• Assist in training and developing housekeeping staff on departmental policies and procedures.
• Monitor implemented training programmes to ensure the highest level of customer service throughout the department.
• Assist in resolving customer complaints and follow through on guest reviews and feedback to maintain a high level of customer satisfaction.
• Assist in overseeing lost and found procedures for all housekeeping areas.
• Assist in conducting department meetings on a daily basis to motivate and prepare staff and ensure accurate shift change updates.
• Maintain complete knowledge of all departmental policies, service procedures, and standards, including correct maintenance and use of equipment.
• Maintain knowledge of hotel room count, group arrivals, VIPs, special events, and staff job responsibilities at all times.
• Monitor and maintain cleanliness, sanitation, and organisation of all assigned work areas.
• Ensure assigned staff have reported to work and clocked in properly and document any late or absent employees.
• Prepare and distribute assignment sheets, assign radios and keys, and communicate changes to assignments throughout the shift.
• Inspect guest rooms, corridors, elevator foyers, vending areas, service areas, linen closets, and public areas after cleaning, using designated checklists, and relay deficiencies to respective personnel for correction.
• Report maintenance work orders and monitor guest requests for timely completion.
• Complete all paperwork and closing duties before leaving and review assignment status and follow-up actions with the oncoming supervisor.

Knowledge Skills & Abilities

• High school diploma or equivalent required; college degree preferred.
• Minimum 3 years of management experience in hospitality.
• Experience in the housekeeping department of a 500-plus room property.
• Knowledge of basic sanitation, safety compliance requirements, proper cleaning techniques, and chemical handling.
• Excellent verbal and written communication skills; bilingual is highly desired.
• Ability to train and motivate staff.
• Strong attention to detail and the ability to prioritise and organise tasks in a fast-paced environment.

The Assistant Executive Housekeeper owns the direction and management of the Hotel Housekeeping operation, developing departmental standards, budgets, and long-term goals while overseeing staff performance, guest relations, and property and equipment maintenance to deliver clean and attractive facilities. Working alongside immediate supervisors and cross-departmental teams, this role shapes operational reporting, inventory oversight, and interdepartmental coordination to drive continuous improvement in guest satisfaction and departmental efficiency.

Areas of Ownership

• Develop short- and long-term goals and implement strategies to achieve them.
• Develop, recommend, and implement departmental standards, policies, and procedures to improve productivity, increase effectiveness, and reduce costs.
• Develop, recommend, and implement a department forecast and budget, monitoring progress and taking corrective action.
• Manage guest relations, resolve complaints, and ensure guest satisfaction.
• Coordinate property and equipment maintenance and liaise with suppliers to research new products and equipment.
• Oversee staff to ensure guest satisfaction is a performance priority and ensure compliance with all departmental service guarantees.
• Keep immediate supervisor informed of all problems or unusual events and refer difficult situations as appropriate.
• Inspect all hotel premises and spot-check rooms to ensure departmental and performance standards are maintained.
• Manage grievance resolution and oversee process audits of control systems, quality standards, and all processes.
• Conduct and attend communication meetings with all levels of staff and management.
• Prepare a variety of operational reports and implement communications processes to keep employees informed.
• Oversee inventory counts, review control records, and investigate and resolve discrepancies.
• Direct and coordinate interaction with other departments to ensure communication and problem resolution.
• Ensure all billable services are properly reported and accurately reflected in the property management system and financial statements and that adjustments to revenue are appropriate and approved.

Experience & Qualifications

• Familiarity with all safety and emergency procedures.
• Ability to logically and independently plan, organise, and complete work in a timely manner.
• Ability to perceive quality of work, read material, review documents, receive instructions, and respond to inquiries from guests and staff.
• Ability to remain alert throughout the duration of the shift and remain calm during emergency situations.
• Availability to work flexible hours, including weekends, holidays, and nights.

Embedded within The Carlton Tower, Jumeirah's Housekeeping leadership team, the Assistant Executive Housekeeper supports the Executive Housekeeper in achieving the highest standards of guest room, suite, and public area presentation across a luxury 5-star property. Working closely with Front Office and other department leaders to coordinate VIP experiences and manage external contractor relationships, this role builds a seamless guest service environment through creativity, initiative, and immaculate attention to detail.

Strategic Responsibilities

• Support the Executive Housekeeper in achieving the highest standards of presentation in guest rooms, suites, and public areas at all times.
• Support ongoing creativity and initiative to ensure outstanding hotel presentation.
• Partner with other department leaders to ensure smooth communication between key departments and enhance guest service levels, including coordinating VIP experiences with Front Office.
• Manage relationships with external contractors to ensure a high standard of service is maintained at all times.
• Support the Executive Housekeeper with oversight and management of the linen room and valet.
• Ensure plants and flowers in guest rooms and public areas are displayed creatively and immaculately.

Required Qualifications

• Proven track record of delivering outstanding guest service in 5-star luxury hotel environments.
• Excellent people management skills as a solution-focused leader.
• Strong organisational and time management skills.
• Commercially focused with a high degree of flexibility and the drive for continuous improvement.
• Outgoing, assertive, approachable, and professional.
• Ability to manage effectively in a diverse and luxury environment.