• Work with company Bookkeeper to address any questions or issues with corporate finances
• Monitor, report and file sales tax on client revenue in multiple states
• Research and stay up to date on sales tax changes, register to file sales tax in new states
• Assist with a management reporting package that includes a comprehensive list of KPIs
• Maintain current training materials and ensure all duties are cross trained within the Billing department
• Proactively identify and resolve issues that may impair the team’s ability to meet strategic and financial goals
• Personnel development, staff meetings/discussions planning/interviews, team building
• Delivering on commitments, developing great teams
• Working closely and effectively with peers outside of the accounting team
• Demonstrated experience successfully implementing and enhancing processes in a growing organization

Skills: Collaboration with Bookkeeper, Sales Tax Management, Research and Compliance, Management Reporting, Training and Cross-Training, Issue Resolution, Personnel Development, Team Building, Interdepartmental Collaboration, Process Improvement

• Ensure timely notification to appropriate management and departments of potential write-offs
• Provide direction, planning, leadership, supervision and overall management of the areas of responsibility
• Maintain and create quality measures, departmental standards and service level agreements
• Conduct assessment of job functions and purpose to ensure staff properly matched with their position
• Develop, implement and promote staff education opportunities that offer professional development and skill enhancement
• Responsible for maintaining department level SLAs
• Liaise with Corporate counsel and outside attorneys, trade organizations.
• Continually evaluates processes and procedures, coordinate change.
• Responsible for staffing and training of assigned functional area
• Evaluate associate performance and recommend annual merit compensation

Skills: Leadership and Management, Quality Management, Staff Development, Process Improvement, Legal Liaison, Performance Evaluation, Strategic Planning, Staffing and Training

• Manage the collections by coordinating with internal stakeholders regarding outstanding balances as well as customers
• Review cash application and ensure the team posts payments and credits to the correct invoice
• Follow-up with customers regarding past due AR balances and negotiate payment plans where necessary
• Monitor customer portals, where applicable, to ensure accurate transmission of invoices and monitor future customer payments
• Effectively manage accounts receivable balances to ensure low DSO metrics
• Monitor emails/tickets and respond to clients/internal staff regarding billing and collection items
• Assist in the preparation of account receivable related reconciliation for the month-end close process
• Manage accounts receivable data in Excel using vlookups, pivot tables, filters, etc.
• Assist in the implementation of internal controls related to the quote to cash process
• Run ad-hoc reports in systems to answer client question
• Provide world-class customer service to internal and external customers

Skills: Accounts Receivable Management, Cash Application Oversight, Negotiation and Payment Plan Development, Customer Communication, Data Management and Analysis, Month-End Reconciliation, Internal Control Implementation, Reporting and Ad-Hoc Analysis

• Oversee and streamline billing and collections processes, review AR aging for delinquent accounts
• Process monthly billings, ensuring accuracy of bill run.
• Plan and implement quality assurance for all processes.
• Provide billing support to internal and external auditors.
• Identify inefficiencies and propose, develop and document new concepts and procedures.
• Manage and coordinate action efforts for each case and appropriately escalate within the department.
• Facilitate credit management goals with collections and bankruptcies.
• Report to management on cash postings with analysis on identifying strategies.
• Reviewing incoming credit memos, including processing and follow-up communication.
• Ensuring accuracy of basic state taxes and telecoms regulatory bodies info.
• Coach, mentor, and develop the Accounts Receivable and Collections team to ensure effective productivity and performance objectives are met and conduct performance appraisals.

Skills: Billing and Collections Management, Accounts Receivable Management, Quality Assurance, Auditing Support, Process Improvement, Conflict Resolution and Escalation Management, Credit Management, Reporting and Analysis.

• Provide supervision, guidance, support, mentoring/training to the Field Support team
• Developing, implementing, and managing portfolio-wide functions.
• Training of direct reports and facility, outcomes of facility Business Office
• Accurate and timely information into PCC, implement plans to accomplish goals
• Analyze data and set goals for improvement, ensure functions are covered during any vacancies
• Compile and present information orally, visually and in writing
• Develop training materials for use by AR-RC, utilize technology to track and present training
• Communicate with Operations team regarding goals, status and obstacles - NHA, RVPO and DVP 
• Communicate with AR Manger and others in Finance Department on individual account status
• Partner with FPandA on cash forecasting and provide management with monthly and adhoc cash collection metrics.

Skills: Leadership, Supervision, Portfolio Management, Training and Development, Data Analysis, Goal Setting, Communication Skills, Technology Utilization, Stakeholder Management, Financial Acumen

• Provide day-to-day supervision to the Billing team
• Ensuring that staff is adhering to departmental procedures ensuring timely and accurate work of the staff
• Assist team with creating special, custom, or summary billing/invoices for customers that require non-standard billing/invoicing
• Oversee and streamline the billing process
• Provides guidance to Billing team and handles escalated issues providing resolution
• Manage the credit memo and re-billing process
• Reporting and process improvements related to the credit memo process
• Track the types of customer complaints, errors, billing, and other inquiries. 
• Provide recommendations on how to improve customer service 
• Assist in the development, implementation and maintenance of policies and procedures
• Assist in the preparation of the deferred revenues and accrued revenues schedules.
• Assist in reporting and auditing of billing for SOX compliance

Skills: Supervisory skills, Billing process management, Problem solving and escalation handling, Custom billing solutions, Process improvement and reporting, Customer service enhancement, Policy and procedure development, Regulatory compliance.

• Experience in billing or accounting, accounts receivable and collections
• Experience in supervising employees, Oracle or ERP
• Strong Microsoft Office and technology applications experience.
• Strong interpersonal skills and ability to effectively collaborate with and influence others at all organizational levels
• Strong communications skills and demonstrated ability to work cross-functionally and with Senior Management
• Strong knowledge and understanding of standard procedures
• Excellent verbal and written communication skills and able to communicate with all levels of Management
• Excellent ability to interact professionally and effectively with internal and external customers in person and over the phone
• Strong organizational and time management skills
• Ability to handle multiple tasks simultaneously while paying attention to detail.
• Ability to gather and interpret data, compile information and prepare reports
• Solid business background including knowledge of best practices and procedures

Qualifications: BA in Economics with 6 years of Experience

• Experience with AR in the Tech industry. 
• Hands-on experience in operating and implementing finance information systems
• Deep and Complete understanding of the full AR cycle (invoice-to-cash) process and the financial impacts.
• Experience as a key player in month/quarter/year-end AR-related accounting close activities
• Experience with ERP environment (Priority/NetSuite), Salesforce
• Ability to work under pressure and ability to multitask
• Ability to communicate and collaborate effectively at all levels of the organization
• Advanced Excel skills - creating and maintaining reports
• Experience in SNF Accounts Receivable leadership, proficiency in Point Click Care
• In-depth knowledge of the industry-specific functions of accounts receivable within long term care
• Proficient and comfortable leading corporate meetings and translating message and directives clearly to the team

Qualifications: BA in Business Administration with 4 years of Experience

• Professional experience in the area of Finance and Accounting with a focus on GL, AR and AP
• Experience and knowledge of US GAAP, working knowledge of other accounting standards (Dutch GAAP and HGB)
• Experience with internal control systems, process improvements and change management 
• Experience with multiple ERP systems, management
• Strong communication skills with fluency in English and German 
• Ability to work independently and as part of a team
• Strong analytical skills with advanced knowledge of Excel.
• Ability to recruit, train and develop a high performing team
• Critical thinking, process improvements, must be a self-starter

Qualifications: BS in Accounting with 5 years of Experience

• Collections training development and delivery experience
• Experience with large transactional sets
• Strong communication skills, Strong attention to detail
• Excellent written and verbal communication
• Analytical and problem solving skills, high level of organizational skills
• Excellent interpersonal skills working with internal and external customers
• Ability to deal with customers in a friendly, courteous, timely and thorough manner
• Proficient in Microsoft Office Suite (Word and Excel)
• Proficient in use of Oracle Advanced Collection 
• Ability to prioritize workload and meet tight deadlines
• Ability to work independently as well as be part of a team

Qualifications: BS in Finance with 3 years of Experience

• Experience accounts receivable with increasing responsibility
• Strong interpersonal skills and are able to have difficult conversations with customers regarding past due balances
• Organized and detail-oriented, effective written communication skills
• Able to identify and prioritize outstanding customer balances and are comfortable with changing priorities
• Very computer literate with strong excel skills and are able to navigate PDFs, Microsoft Office, Adobe etc.
• Willing to work extended hours (some weekend and evening work required)
• Have experience using NetSuite and Salesforce
• Advanced knowledge of AR billing procedures and customer collections procedures.
• Experience in telecommunications, Billing and Collections

Qualifications: BS in Management with 2 years of Experience

• Desire, curiosity and ability to discover new technology and apps
• Knowledge of general accounting principles, regulatory standards and compliance requirements
• Ability to calculate, post and manage accounting figures and financial records
• High level of proficiency in MS Office, ability to operate computerized accounting and spreadsheet programs
• High degree of accuracy, attention to detail and confidentiality
• Excellent analytical, problem-solving and decision-making skills, data entry skills
• Effective verbal, listening and written communication skills
• Effective organizational, stress and time management skills
• Demonstrates a sense of urgency and ability to meet deadlines
• Ability to work independently or as a team member
• Customer service etiquette and negotiation skills

Qualifications: BA in Business Administration with 4 years of Experience