APPLICATION SUPPORT SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: July 29, 2024 - An experienced Application Support Specialist combines software development and IT infrastructure knowledge to diagnose and troubleshoot code errors and bugs in software applications within set SLAs. Collaborating with Project Managers, Software Developers, and Business Stakeholders, they contribute to process improvement and deliver high-quality products. Their proficiency in programming languages like .Net, Java, Python, PHP, and SQL databases enables them to manage software challenges and provide proactive communication to stakeholders.
Summary of Application Support Specialist Knowledge and Qualifications on Resume
1. BA in Computer Science with 3 years of Experience
- Experience in constructing SQL queries in MS SQL Server in a working environment
- Some experience in APIs and Web services
- Knowledge of middleware integration tools
- Practical knowledge of Windows Desktop
- Knowledge and/or experience of Agile Working
- Experience in technical writing or internship and C (not C# or C++)
- Any experience managing service tickets or customer/client portals would be a bonus
- Application updates (website, desktop, internal systems etc)
- Experience in electronics or test and measurement.
- Patience and willingness to work well through issues under the pressure of some customer’s timelines.
- Experience working with reliability data and repair history to generate product line-level statistics.
2. BS in Computer Information Systems with 2 years of Experience
- Good to have AO experience and understand how the SLAs work for Incidents and Service Requests
- Good written and verbal skills in order to coordinate with Stakeholders and the Offshore team.
- Provide resolution to L2 tickets (Incidents and Service Requests) especially P1 and P2 followed by root cause analysis
- Able to communicate with business teams and drive governance causes related to enhancements and releases
- Provide status to business and IT teams on a weekly/daily basis
- Good to have skills such as Informatica MDM, Veeva CRM, Oracle DB, and Salesforce
- Good to be certified in PL/SQL/DW technologies/Informatica MDM/Veeva Network MDM
- Ability to analyze a problem and direct appropriate course of action
- Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
- Experience in a customer support position, with a focus on accounting, financial, or banking applications
3. BA in Engineering Systems with 4 years of Experience
- Working experience and above working as an Application Support Specialist/Software Developer
- Good experience in diagnosing, troubleshooting, solving code errors and fixing bug issues within software applications with SLAs
- Good IT Software Applications and Infrastructure background to understand both functional and technical specifications
- Work closely with Project Manager, Software Developers and Business Stakeholders for process improvement and delivering high-quality standards and products
- Having exposure in programming languages such as .Net, Java, Phyton, PHP and SQL database exposure.
- Able to manage and troubleshoot software application issues and challenges with proactive communication to the stakeholders
- Good analytical, problem-solving skills to resolve issues as well as provide short-term and long-term solutions
- A team player and enjoy working in a multicultural environment
- Experience Web-based applications and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.)
4. BS in Information Technology with 5 years of Experience
- Experience in Tandem hosted applications
- Expertise in COBOL, firm grasp of SQL
- Awareness and/or previous experience in incident/problem management/change management
- Knowledge of existing ‘Channel’ and ‘Payments’ services
- Ability to analyze and troubleshoot issues across multiple platforms and application types.
- Ability to work with cross-functional times.
- Previous experience working in a Software Support related role.
- Experience in the Financial Document/Print Mail Business
- Experience with .Net/C#, CI/CD processes and tools.
- Skills Technical and Professional Java EE, Enterprise Beans, Servlets, Java Server Pages, JDBC, XML, Java Server Faces, Web Services
- Knowledge of Oracle Weblogic Server, IBM Websphere Application Server, JBoss, Apache Web Server, iPlanet Web Server
- Knowledge of windows, Solaris Unix, Cache - Guava, Redis, PL SQL and Oracle 12c database
Professional Skills FAQs
What are professional skills?
Professional skills are abilities that help individuals perform tasks effectively in a workplace environment. These skills include both technical competencies required for specific roles and soft skills such as communication, teamwork, and problem solving.
What is the difference between hard skills and soft skills?
Hard skills are technical abilities learned through education or training, such as programming, data analysis, or laboratory testing. Soft skills refer to interpersonal abilities like communication, leadership, adaptability, and teamwork.
Why are professional skills important for careers and resumes?
Professional skills help employers evaluate whether a candidate can perform job responsibilities effectively. Listing relevant skills on a resume demonstrates qualifications and helps applications pass Applicant Tracking Systems used in modern hiring processes.
What professional skills do employers look for?
Employers usually value a combination of technical expertise and transferable workplace skills. Common examples include analytical thinking, communication, teamwork, leadership, time management, adaptability, and digital literacy.
How can professionals develop professional skills?
Professionals can develop skills through continuous learning, training programs, certifications, mentorship, and practical work experience. Staying updated with industry trends also helps individuals maintain relevant and competitive skills.
Editorial Process
Lamwork content is developed through structured review of publicly available job postings and documented hiring trends.
Editorial operations are managed by Thanh Huyen, Managing Editor, with research direction and final oversight by Lam Nguyen, Founder & Editorial Lead. Content is periodically reviewed to reflect observable labor market changes.