APPLICATION SUPPORT ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: July 29, 2024 - The Application Support Analyst role encompasses a diverse skill set, including proficiency in Salesforce administration and implementation, as well as experience with various related tools and platforms. Their responsibilities entail addressing technical and business challenges across multiple projects, utilizing strong analytical, troubleshooting, and communication skills. Expertise in incident and change management processes, alongside knowledge of specific systems and databases, ensures effective support and optimization within the organization.
Summary of Application Support Analyst Knowledge and Qualifications on Resume
1. BS in Computer Science with 2 years of Experience
- Experience in training end users on business applications and software
- Experience supporting internet applications and desktop software.
- Ability to address, explain and solve software problems using phone and Internet communications.
- Working knowledge of Microsoft Operating Systems and tools including MS Office excel, PowerPoint, Word and Internet Explorer
- Manages and prioritize multiple assignments
- Effectively meets customer needs, takes responsibility for customer satisfaction and loyalty
- Clearly conveys information in a manner that results in the customer understanding and retaining the message
- Effectively manages time resources to ensure that work is completed efficiently
- Sets high-performance standards and assumes responsibility for successfully completing assignments and tasks
- Maintains effectiveness when experiencing changes in work tasks or work environment
- Adjusting effectively to working within new work structures, management structures, processes or requirements.
2. BS in Information Technology with 4 years of Experience
- Familiarity with the Agile software development model, innate problem-solving ability
- Comfortable with computer systems, including SQL, Jira, Confluence, and SharePoint
- A complete team player who is looking to join a dynamic and growing team
- Career-oriented mentality with a desire for advancement with Aya Healthcare
- Enthusiasm for learning several software programs and development processes
- Experience supporting web-based applications
- Experience with reading/writing SQL reports
- Experience with Active Directory security directory and PowerShell
- Experience navigating Linux systems and comfortable with Linux commands
- Experience supporting an Identity and Access Management System - RSA IGandL, IBM ISIM, Saviynt ARS
- Comfortable with working in an agile environment with time-sensitive tasks
3. BS in Management Information Systems with 3 years of Experience
- Extensive experience in supporting business-critical applications and customer-facing web applications
- Capability of successfully onboarding major new business services and applications into support with a structured approach.
- Experience in supporting web and digital technologies.
- An overall understanding of HTML, CSS, JavaScript, and server-side code.
- Understand data flows and integrations, JSON, XML, and APIs.
- Strong digital skills, including expertise in Google Analytics, Tag Manager, HTML page layout, Image manipulation, YouTube videos, Social Sharing, UX, SEO.
- Demonstrable application of best practices on the web.
- Exposure to JIRA, Agile or similar methodologies.
- Experience in designing and running test cycles/unit tests/test scripts for web applications using any test framework
- Excellent customer service delivery skills, Microsoft Dynamics experience
- Good organizational and problem-solving skills, with close attention to detail
- A focused and goal-orientated approach, a high standard of documentation skills
- Experience with one or more of Sitecore, Magento, or WordPress.
4. BS in Software Engineering with 5 years of Experience
- Experience with Salesforce.com administration and implementation, experience building Flows and Processes
- Experience with Sales Cloud, Service Cloud, Salesforce CPQ, and/or Gainsight is highly desired
- Experience with Netsuite, Distribution Engine, DocuSign, Outreach, or Conga
- Demonstrated ability to work across platforms, participate in multiple projects, and solve technical and business problems
- Excellent communication, interpersonal, analytical, troubleshooting, and problem-solving skills
- Proficient in data manipulation and cleaning, strong documentation and training skills
- Understanding of integration scenarios and design, excellent project management skills
- Good troubleshooting skills and ability to investigate previously unseen issues logically and methodically from first principle
- Good communication skills for dealing with end-users (with a limited understanding of technology) through to senior IT professionals and external providers
- Experience in Incident Management and Change Management processes
- Knowledge of Pensions Admin systems (preferably Equiniti administrator)
- Knowledge of Document Management systems (preferably IBM Filenet/P8)
- Knowledge of Oracle or SQL Server RDBMS, Middleware (IIS, Tomcat, Weblogic)
- Knowledge of Java Runtime Environment, Windows Server Basics, Unix Operating System Basics
5. BS in Data Science with 2 years of Experience
- In-depth knowledge of MS-SQL/Oracle and ability to understand and modify existing SQL queries and/or creation of new SQL queries.
- Linux experience / Unix experience, System and Data Analysis experience.
- High Jump or Warehouse Management System experience
- Must work well under pressure and have a desire to learn.
- Excellent written and verbal communication skills
- Ability to multitask in a dynamic environment
- Strong working knowledge of MSSQL, communication and accuracy skills
- Experience with Crystal or VisualCron
- Experience working in Title Management, Jira, Zendesk, and NetSuite
- Commercial experience with testing on SOAP or REST API
- Commercial experience with Azure technologies i.e. Cosmos DB, Azure Cloud, Data Factory, or Data Lake
- More SQL database experience, then be aware of the Azure technologies