APPLICATION SUPPORT LEAD SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: July 29, 2024 - The Application Support Team Leader role involves providing technical support to Fixed Income traders, understanding trading activities, and market data feeds from various platforms like FENICS, BrokerTec, Reuters, Bloomberg, and Tradeweb. This position requires multitasking and prioritizing ongoing issues, along with strong communication, analytical, and problem-solving skills. Experience with applications such as ION, Helix, TOMS, Impact, Bloomberg, FENICS, and BTEC, as well as proficiency in troubleshooting C#/.NET applications and SQL databases, is essential for success in this role, with a necessity to commute to Royal Oak, Michigan.
Summary of Application Support Lead Knowledge and Qualifications on Resume
1. BA in Information Systems with 3 years of Experience
- Complete understanding of ITIL, Support process and work with onsite and offshore model.
- Experience in handling support Incidents and coordinating with other teams and take it closure.
- Knowledge of .Net and Unix and able to execute basic commands.
- Very good in oral and written communication skills.
- Perform Tier 1 troubleshooting on application issues and able to communicate with business.
- Capable of understanding and learning business and Its terminologies
- Provides regular status updates to executive stakeholders when production application issues occur.
- Ensures the technology environment consistently meets/exceeds agreed upon service levels.
- Manages the team with operational measures and metrics.
- Experience in a support role handling high volumes of alerts and tickets.
- Experience managing support teams
2. BS in Computer Science with 2 years of Experience
- Knowledge of the software development process, spanning the entire lifecycle from project initiation to deployment, support, and retirement
- Experience with medical devices, sensors, and wearable technology (e.g., Dexcom G6).
- Proficiency in several of the following technologies and environments: ServiceNow, JIRA, Cloud Based Document Management, Veeva, Confluence, GitHub, Vera, AWS (services like Clue, RedShift, Cloud Watch, S3 Management), Modern Cloud architecture (Azure), Regulus.
- Familiarity with developing software solutions within environments governed by Quality Management Systems (QMS).
- Experience with ITIL and key IT processes and ITIL v3 Foundations certification
- Familiarity with Software Quality Assurance methods and techniques
- Experience with clinical trial business processes
- Excellent oral and written communication skills self-management skills
- Ability to manage and lead a team of individuals, set clear goals, and have critical conversations
- Demonstrated initiative to build relationships, learn new business processes, and find opportunities
- Ability to achieve results through others, influence peers
- Broad and deep technology learning agility
3. BS in Information Technology with 4 years of Experience
- Experience supporting Fixed Income traders (i.e. Repo Desk, Treasuries market making, etc.)
- Understand the trading activities and market data feeds from (e.g. FENICS, BrokerTec, Reuters, Bloomberg, Tradeweb, etc.)
- Fundamental understanding of database, queries/SQL.
- Ability to multitask several ongoing issues.
- Ability to assess priority and make appropriate decisions quickly and effectively.
- Strong written and verbal communication skills.
- Strong analytical and problem-solving abilities with keen attention to detail.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience ION, Helix, TOMS, Impact, Bloomberg, FENICS, BTEC, Tradeweb/Dealerweb.
- Experience troubleshooting and supporting applications written in C#/.NET.
- SQL and relational database (T-SQL queries) and ETL/SSIS experience.
- Ability and willingness to commute to Royal Oak, Michigan.
4. BA in Information Systems with 4 years of Experience
- Experience in a support role handling high volumes of alerts and tickets.
- Experience managing support teams
- Experience troubleshooting and supporting applications written in C#/.NET.
- Experience SQL and relational database (T-SQL queries) and ETL/SSIS
- Experience with cloud-based solutions
- Experience developing and administering applications in an enterprise environment
- Possession of a current Microsoft Certified Systems Engineer (MCSE) Certification
- Must possess certifications in DoD 8570 Baseline Information Assurance Technical (IAT)-II level (CCNA, Sec +, etc)
5. BS in Computer Science with 2 years of Experience
- Experience in an IT role, problem management role and end user support.
- Familiarity with problem management methods and concepts to drive to the root cause.
- Knowledge in using ticketing tools such as ServiceNow or similar.
- Able to explain technology and tax technical processes to non-technical audiences.
- Capable of understanding end user needs and translating them into requirements for product teams.
- Flexible working hours to accommodate tax busy season schedules.
- Self-driven and ability to work independently.
- Experience with application backend, able to query databases using T-SQL for troubleshooting issues.
- Knowledge of tax provision software’s
6. BS in Information Technology with 5 years of Experience
- Experience in production support of custom built and third party package applications
- Experience in conducting System/ Application appreciation to understand application functionality
- Must have experience in Java, Oracle PL/SQL, Windows Server, Solaris Server, WebLogic, HTML 5
- Must have experience in delivering ITIL processes i.e. Incident/ Problem/ Change/ Release management etc.
- Demonstrated experience Incident triaging, diagnosing troubleshooting issues
- Experience in using ITSM tools like ServiceNow, Remedy etc.
- Good analytical abilities and debugging skills
- Experience working in multi-team/ vendor environments which require high stakeholder management
- Experience working with Federal Government agencies
7. BA in Information Systems with 3 years of Experience
- Experience in Project Management/Application Support in Supply Chain Domain
- Exposure to working in matrix organization structure
- Good communication skills, as need to closely work with stakeholders and other IT Cross Functional Teams and Vendors
- Strong analytical, negotiation and interpersonal skills
- Meticulous, organized and able to thrive under pressure
- Able to multi-task and work independently in a fast-paced environment
- Solution-oriented attitude, exposure to DevOps tools and processes
- Keen to learn new technical skills
- Excellent written and verbal communication skills, customer interfacing skills
- Strong attention to detail and outstanding analytical and Problem-solving skills.