APPLICATION MANAGER JOB DESCRIPTION

Every enterprise runs on software it did not build from scratch. An Application Manager owns the operational health of a portfolio of third-party and custom applications, monitoring their performance, governing their changes, and keeping them aligned with ITIL service management standards across multi-vendor environments. That ownership is measurable: this role is accountable to agreed SLAs, not just best efforts. What separates an Application Manager from an Application Analyst is service ownership - the authority and accountability to accept, reject, or escalate a change on behalf of the business - and from an IT Service Manager, the hands-on application-layer depth needed to triage incidents that a generalist cannot.

As the Application Manager, you maintain service continuity and controlled change for an assigned portfolio of enterprise applications, ensuring that SLA commitments, security standards, and DTAP release protocols are met without disrupting business operations. You operate within a cross-functional IT organization, coordinating daily with vendors, infrastructure teams, and business stakeholders while escalating complex issues through 2nd and 3rd line support channels.

Career Impact: Owning SLA accountability for a multi-application portfolio builds the service management credibility that distinguishes senior IC candidates for Application Architect or IT Service Manager roles.

Business Impact: When application uptime targets slip or a release goes uncontrolled, business units lose transaction throughput and audit trails - this role is the named owner who prevents that.

Growth Opportunity: Hands-on experience spanning ITIL governance, vendor contract negotiation, and cloud/hybrid infrastructure gives an Application Manager market-ready depth across a wider seniority band than most single-function IT roles.

• Own service availability and performance for an assigned portfolio of enterprise applications against agreed SLA targets.
• Monitor application environments using established frameworks and initiate corrective action before service degradation reaches end users.
• Coordinate change, release, and deployment activities including release preparation, DTAP validation, and post-deployment verification.
• Manage 2nd and 3rd line support escalations in collaboration with vendors and infrastructure partners to resolve incidents within priority timelines.
• Maintain accurate application documentation covering architecture, configurations, and process procedures to support audit and compliance requirements.
• Partner with business stakeholders and IT peers to gather requirements, define expectations, and translate needs into technically sound solutions.
• Identify and drive continuous improvement initiatives across application processes, monitoring setups, and operational procedures.
• Liaise with external vendors on contract adherence, SLA performance, and lifecycle planning for managed applications.

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• 3 or more years of application management or application support experience, with demonstrated SLA ownership in a multi-application environment.
• Working knowledge of ITIL service management principles and their practical application in incident, change, and problem management.
• Experience with DTAP environments, release coordination, and deployment governance across development and production systems.
• Proficiency in at least one scripting or query language for operational tasks such as log analysis, configuration checks, or basic automation.
• Ability to analyze complex technical and business process environments and communicate findings clearly to both technical and non-technical stakeholders.
• Experience managing or coordinating external vendors and third-party suppliers within a service agreement framework.

• ITIL Foundation certification (v3 or v4) or ASL certification, reflecting formal grounding in service management methodology.
• Hands-on experience operating applications in cloud or hybrid infrastructure environments, including working knowledge of identity and access management components.
• Familiarity with Agile or Scrum delivery practices as applied to application enhancement and release planning.
• Experience in a FinTech, scale-up, or regulated enterprise environment where compliance requirements shape release and change governance.

• SLA adherence rate per managed application, measuring whether contracted uptime and response commitments are met monthly.
• Mean time to resolution for 2nd and 3rd line incidents, tracking how quickly escalated issues are closed against priority targets.
• Change success rate, reflecting the percentage of releases deployed without rollback or post-deployment incident within 72 hours.
• Documentation completeness score, measuring whether architecture and process records are current and audit-ready at each review cycle.
• Vendor SLA compliance rate, tracking whether managed third-party suppliers deliver within contracted performance thresholds.
• Typical tools: ITSM platforms (commonly ServiceNow or Topdesk); monitoring and alerting tools (commonly BMC Patrol or equivalent enterprise frameworks).

• Base Salary Range: $85,000 to $120,000 per year depending on location and seniority
• Bonus: Annual performance bonus, typically 8 to 12 percent of base salary
• Equity: RSUs or stock options offered at some employers, particularly in tech or FinTech sectors
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by company
• PTO: 15 to 20 days annually, plus public holidays and sick leave
• Common Perks: Remote or hybrid work options, professional certification reimbursement, home office stipend

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required for this position; sponsorship availability varies by employer. Employment is contingent on successful completion of a background check. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities throughout the hiring process upon request.

The Application Manager owns the portfolio of Group-central applications for Swatch Group companies, coordinating infrastructure management and application monitoring among IT stakeholders. Reporting to IT leadership and working closely with internal business units and external vendors, the Application Manager ensures uninterrupted IT service delivery and supports lifecycle changes across the application landscape.

Key Responsibilities

• Provide technical support and coordinate infrastructure management and application monitoring for applications.
• Coordinate service delivery to the business and ensure IT service remains uninterrupted.
• Manage the portfolio of applications as service owner.
• Organize and provide technical implementations for all lifecycle changes.
• Provide 2nd and 3rd level support with the help of partners and vendors.
• Coordinate, design, plan, document, and prepare releases.
• Manage enhancement and corrective changes according to applications lifecycle.
• Support new application deployment, infrastructure migration, and upgrade projects.
• Work closely with IT, internal business, and external providers to define requirements and set expectations.
• Provide and maintain documentation.

Required Qualifications

• Bachelor's or Master's degree in computer science or related field.
• 2-5 years of work experience in application domains.
• Experience with application lifecycle management and troubleshooting application issues.
• Experience with infrastructure technologies such as VMware, Active Directory, and firewalls.
• Experience in Microsoft and/or Linux environments (client/server).
• Experience with SQL language and scripting languages such as PowerShell.
• Knowledge of IT marketplace and technologies, including cloud and hybrid solutions.
• Knowledge of security norms (GDPR), contract management, and SLA is a plus.
• Solution-oriented with strong analytical, problem-solving, communication, and collaboration skills in an international environment.
• Fluent in English and French; German is an asset.

Embedded within the enterprise IT organization, the Application Manager builds and leads a team of specialists to maintain at least 99.9 percent service availability across enterprise platforms. Working closely with the Product Owner and cross-functional peers, the Application Manager enhances existing platforms, supports budgeting and procurement, and shapes future technology directions for the enterprise.

Core Functions

• Ensure maintaining >=99.9% service availability.
• Build your team through cross-training, re-skilling, coaching, and hiring.
• Work with Product Owner to enhance existing platforms and develop new solutions while handling support and compliance activities.
• Work with peers to develop strong inter-team cooperation and goals.
• Shape future technology directions to support the entire enterprise.
• Support budgeting, procurement, and contract processes.

Qualifications & Experience

• Computer Science degree or equivalent combination of education and experience.
• 5 years of experience building and managing high-performing teams in a large organization.
• Proven technical proficiency in relevant areas.
• Azure AD, Thales MFA/HSM, CyberArk, and Pivotal/Tanzu experience preferred.
• Knowledge of integration/automation platforms such as IBM IIB, ODM, BAW, or equivalent.
• Background in automation and process improvement.
• Strong leadership, analytical, and problem-solving skills that can energize multi-disciplined teams.
• Strong verbal and written communication skills, with the ability to break down complex technical concepts.
• Strong human resource management skills including interviewing, mentoring, staff development, goal setting, and performance management.

Reporting to IT operations leadership, the Cloud Application Manager delivers service and support for applications according to agreed SLAs, analyzing monitoring data and customizing application activities. Partnering with key user groups and application suppliers, the Cloud Application Manager contributes to project planning and advises management on effective application use.

Primary Duties

• Provide service and support in the field of applications using available tools according to agreed SLAs.
• Analyze data from and report on applications from various monitoring systems.
• Collaborate with key user groups per application.
• Plan, execute, control, and customize application activities.
• Maintain contact with application suppliers and track work in accordance with SLA.
• Participate in projects for future implementation in the field of application management.
• Advise management on the use of applications.

Skills & Qualifications

• Higher education, preferably in technical Business Administration with a strong affinity for ICT.
• Work experience as an application manager or in a related role.
• Proficiency in ITIL, Topdesk, Security/CISO, Salesforce, and MuleSoft.
• Azure experience is a plus.
• Good language skills in Dutch and English.
• Strong communication skills with willingness to develop further.
• Result-oriented team player who works efficiently and is customer-oriented.
• Reliable in keeping agreements and building good relationships with internal and external customers.
• Willingness to work shifts.

Sitting at the intersection of enterprise collaboration tools and the Google Cloud suite, the Application Manager builds secure, seamless collaboration solutions for Facebookers within the Enterprise Engineering organization. Operating across cross-functional teams, the Application Manager gathers requirements, manages tool deployment and adoption, and enables productivity gains across the workforce in the Fremont, CA office.

Duties

• Identify best-in-class collaboration applications based on competitive analysis and consultation with internal stakeholders.
• Gather requirements from cross-functional teams to find and develop appropriate solutions, driving them through contracting, licensing, and migration.
• Analyze user issues, report on bugs, and architect solutions that support the Facebook environment.
• Project manage the internal deployment of tools, including roll-out strategy, communication plan, training, and enablement of internal teams.
• Analyze utilization and adoption data to guide roadmap decisions.
• Collaborate with internal security teams to ensure compliance.
• Work with engineering teams to develop integrations with collaboration tools and internal Facebook products to streamline workflows.
• Engage in tooling and data migration efforts in support of M&A.
• Develop training programs for end users and Facebook's internal Helpdesk team.
• Act as the subject matter expert for G Suite and evangelize collaboration efforts across Facebook.

Requirements

• Bachelor's degree in Computer Science, Business, Information Systems, or Data Science.
• 5+ years of experience in Application Management, Solutions Architecture, or equivalent, including working with end users to build productivity solutions.
• 4+ years of experience designing and implementing solutions in the collaboration applications space.
• 3+ years of experience managing collaboration tools with Google Cloud and G Suite in an environment with more than 5,000 users.
• 3+ years of experience with enterprise tools such as Outlook, SharePoint, Microsoft 365, Slack, Dropbox, Asana, or equivalent.
• 2+ years of experience creating dashboards and tracking product metrics using tools like Tableau, Power BI, or internal BI tools.
• Demonstrated project management skills to bring large projects to fruition.
• Strong communication and leadership skills with experience working across teams and functions.
• Experience working with minimal daily guidance.

A key member of the enterprise technology group, the Application Manager owns oversight of the application portfolio, aligning it with business needs and enterprise strategies while maintaining accurate inventories. Collaborating across internal technology groups, users, and vendors, the Application Manager ensures regulatory compliance and supports cost and risk management for maintenance projects.

Functions

• Managing oversight of applications in the application portfolio with wide-ranging stakeholder reporting.
• Align the application portfolio to meet business needs and enterprise strategies.
• Keep current, complete, and accurate application information in relevant inventories.
• Comply with regulatory obligations and internal processes, policies, and standards.
• Maintain accountability for completion of cost and compliance tasks.
• Provide full management and accountability for maintenance projects as technical project manager.
• Participate in other projects as subject matter expert and act as liaison between users, internal technology groups, and vendors.
• Provide subject matter expertise for designated applications and functional areas.
• Oversee, create, and optimize new and existing processes, and participate in global and regional initiatives.
• Analyze applications to identify risks, vulnerabilities, and security issues, and participate in disaster recovery testing and application releases.

Experience & Qualifications

• Around 2 years of experience in application development, ideally in application support or management.
• Knowledge of application support procedures, concepts, and other technical areas.
• Knowledge or experience in project management.
• Basic understanding of financial markets and products is a plus.
• Experience working with various software development life cycle methods, including Waterfall and Agile.
• Ability to plan, organize workload, and communicate appropriately with relevant stakeholders.
• Experience in multicultural teams.
• Fluent in Polish and English.

Optimal e-Commerce performance depends on the Application Manager, who builds strong stakeholder relationships and drives technical improvements based on customer feedback. Based within the e-commerce department, the Application Manager coordinates campaign planning and resolves technical issues to ensure stability and quality.

Accountabilities

• Monitor application processes, identify bottlenecks, and ensure fast, optimal solutions while driving front- and back-end improvements based on customer feedback.
• Build and maintain strong working relationships with internal and external stakeholders to ensure optimal technical support and delivery.
• Coordinate technical planning for campaigns in close collaboration with all stakeholders within the ecommerce department.
• Take technical ownership of various systems and guide business partners on what is possible to support their visions.
• Drive continuous development and optimization of processes, tools, and critical projects by testing and validating new functionalities to ensure stability and quality.
• Pick up requests, questions, malfunctions, and bugs, resolve them quickly, translate them into change requests, and report to relevant parties.

Technical Qualifications

• 1-2 years of work experience in e-Commerce and retail.
• Software affinity skills.
• Good technical troubleshooting and problem resolution skills.
• Creative problem solver with determination to tackle any challenge.
• Strong communication and organizational skills.
• Good command of English in both written and verbal communication.
• Strong prioritization, time management, commitment, and accountability skills.

As the Application Manager, this role leads automation customer satisfaction efforts by tracking KPIs and standardizing workflow models for complex automation deals. The Automation Application Specialist team relies on this work to build skills, ensure configuration traceability, and strengthen relationships with top laboratory accounts and key opinion leaders.

Activities

• Pursue automation customer satisfaction by delivering quality services in alignment with internal functions.
• Track KPIs and application-related activities for complex automation deals.
• Organize and standardize workflow models, processes, and procedures.
• Ensure proper knowledge sharing among Automation Application Specialists by defining training plans to build skills across all automation areas.
• Define procedures to guarantee traceability of configurations for each automation project.
• Establish best-in-class relationships with top accounts, laboratory automation managers, and KOLs.

Position Requirements

• Medical, Biomedical, or Informatics Engineering degree or equivalent.
• Minimum 5 years of experience in complex laboratory automation installation and customization projects, preferably in international environments.
• Solid coordination experience across clinical laboratory processes and workflows for automation deals.
• Previous experience as a team coordinator is appreciated.
• Strong experience using software tools including CAD, Visio, and MS Office.
• Lab IT and middleware solutions knowledge.
• Strong problem-solving, coaching, training, communication, and presentation skills with a dynamic and proactive approach.
• Fluent in English (written and spoken).

Application Manager builds and manages a team of application specialists, analysts, and vendors to deliver requirement analysis, system design, and implementation of enhancements within insurance IT environments. Success in the position means ensuring end-to-end IT solution integration, regulatory compliance, and strong vendor and staff management across finance and insurance platforms.

Operational Focus

• Lead and manage a team of application specialists/analysts and vendors to perform requirement analysis, system analysis, design, development, quality assurance, and implementation of enhancements within schedule.
• Manage vendors to build, integrate, and deliver high-quality business solutions.
• Ensure system design and integration for end-to-end IT solutions across different platforms based on business requirements and IT strategies.
• Liaise with internal users and external vendors for project and production system support activities.
• Ensure auditory and regulatory compliance.
• Promote team sharing and a continuous learning culture.
• Manage staff including performance reviews, disciplinary measures, and career planning.

Knowledge, Skills & Abilities

• Bachelor's degree in Computer Science or an IT-related discipline.
• Minimum 10 years of experience in IT application delivery, with at least 4 years in a managerial role, preferably in finance or insurance.
• Solid experience with C#, ASP.NET, MVC, MS SQL, Oracle DB, PLSQL, Azure Cloud, API Management, Angular, and Crystal Reports.
• Experience in system revamp projects, especially technology upgrades or solution re-engineering, is a plus.
• Experience in developing and supporting insurance administration applications is an advantage.
• Strong people management, resource management, and vendor management skills.
• Fluent in English and Cantonese.

The Application Manager oversees change requests and production support for business units, coordinating design, development, and implementation of applications against service level targets. Reporting to IT leadership and working closely with SAP and BI teams, the Application Manager advances system upgrades and coaches team members on technical skills.

Key Deliverables

• Manage change requests and application production support for business units to ensure service level targets are met.
• Plan, coordinate, and supervise all activities relating to design, development, and implementation of applications.
• Provide development effort estimation to business units.
• Control software changes and ensure documentation is maintained accurately and in compliance with standards.
• Manage and monitor User Acceptance Testing and post-implementation support.
• Plan, execute, and support system implementation and software upgrades.
• Manage the team and coach members on technical skills.

Professional Experience

• Degree in Computer Science, Engineering, or a related field.
• At least 10 years of experience in data engineering.
• Knowledge of SAP BW/BI solutions in SAP BW 7.x, SAP Business Objects, and SAP HANA Studio, with optimization experience.
• Knowledge of Microsoft SQL, ABAP programming, SAP BEx queries, and BO reporting tools such as Crystal Reports, SAP Webi, and SAP Analysis.
• Experience in project management and user liaison.
• Understanding of the SDLC.
• Knowledge of general insurance operations is preferred, along with familiarity with various design methodologies and data ETL for complex flows.
• Structured, business-focused analytical and problem-solving skills.

Embedded within the OpenLink Endur support function, the Application Manager develops and manages a team of Endur support analysts to deliver consistent platform performance against business needs. Working closely with system users and business leaders, the Application Manager resolves operational issues directly, participates in on-call rotation, and ensures daily support aligns with business objectives.

Areas of Ownership

• Build and directly manage a team of Endur support analysts.
• Develop and maintain excellent working relationships with Endur users and business leaders.
• Ensure that support issues are captured and delivered according to business prioritization.
• Leverage subject matter expertise to directly contribute to issue resolution, including participation in the on-call rotation for after-hours issues.
• Manage the Endur team's response to daily operational support issues.
• Manage collaboration across the broader Endur team on support issues requiring involvement from business analysts and developers.
• Stay up to date on the latest technology and leverage those technologies to recommend proposed solutions and gain stakeholder buy-in.

Education & Experience

• Bachelor's degree in Computer Science or Engineering, or equivalent professional experience.
• Minimum 10 years of experience working with ETRM systems.
• Minimum 5 years of experience supporting Endur, including multiple years leading an Endur team.
• Strong knowledge of energy commodities trading concepts in areas such as physical trading of electricity and natural gas, derivatives trading, nodal trading, market risk, P&L, settlements, accounting, confirmations, and regulatory compliance.
• Strong SQL experience is preferred.
• Strong knowledge of common enterprise systems such as CRMs, ERPs, BI, and financial systems, as well as energy industry-specific systems.
• Exceptional verbal and written communication skills with flexibility to align work hours for special projects or after-hours deployments.

Reporting to IT delivery leadership, the Application Manager refines application functionality, stability, and support processes across REM, Quality, and Service domains in Southern Europe. Partnering with IS teams and global initiatives, the Application Manager contributes to incident management, technical documentation, and end-to-end service lifecycle delivery.

Role Responsibilities

• Identify application improvements in functionality, stability, and support processes in REM, Quality, and Service domains across Southern Europe by coordinating the delivery of new developments or enhancements.
• Engage in incident management and resolution while tracking service delivery metrics and projecting major impacts to solution landscapes.
• Review framework, platform, and tech stack for new and existing solutions during implementation planning.
• Support the effort estimation process and conduct technical reviews and validations of proposed solutions.
• Maintain technical documentation including solution architecture and infrastructure for all applications in assigned domains.
• Collaborate with other IS teams to improve IT solution delivery processes.
• Manage assigned services end-to-end across the lifecycle and drive clarity on process service definition, components, measurements, and management.
• Lead by example as a change agent during transformation supporting the deployment of global initiatives.

Background & Experience

• Bachelor's degree in Computer Science, Systems Engineering, or a related field.
• ITIL Expert and DevOps certifications are welcome.
• 5+ years of experience in application management, with 2+ years in service management and delivery.
• Working experience with C#, .NET, ASP, and Java.
•  Knowledge of Azure DevOps, Git, WPF, and WinForms desired.
• Agile/Scrum practices experience.
• Good oral and written English communication skills.

Sitting at the intersection of client business needs and IT solution design, the Application Manager advances administrative efficiency by organizing project teams and designing solutions to complex business problems. Operating across multiple system development and maintenance projects, the Application Manager negotiates with clients and ensures effective change management strategies across supported applications.

Job Functions

• Work with Client Managers to identify business and strategic needs as well as opportunities for IT solutions to solve business problems and improve administrative efficiency.
• Organize inter-disciplinary project teams, lead and supervise their work.
• Lead a team of professionals involved in multiple system development and maintenance projects.
• Design complete solutions to complex business problems using expert knowledge of technology, business process analysis, and workflow analysis.
• Ensure that appropriate change management strategies are in place for all supported applications.

Minimum Qualifications

• University degree in Computer Science, Management Information Systems, or a related field.
• Minimum 5 years of experience in project planning, risk analysis, and project management in a complex IT environment.
• Knowledge of computing principles, application development methodologies, and software development life cycle.
• Knowledge of business processes and management systems used by the University or designated client group.
• Experience in managing multiple cross-functional systems development projects and creating estimates, project plans, and risk mitigation strategies.
• Demonstrated experience applying architectural concepts including modeling and technology selection.
• Ability to negotiate and influence clients in accepting solutions aligned with strategic goals.
• Bilingual in French and English (spoken and written).

A key member of the MNC sales organization, the MNC Application Manager develops technical solutions for customers from the feed stage, traveling to sites to resolve application issues. Collaborating with plant, PMO, and operations teams, the MNC Application Manager leads the application engineering team in the valve industry.

What You'll Do

• Work with the MNC sales team and visit customers to penetrate technical solutions from the feed stage.
• Provide technical and application support to sales and customers to pursue more sales business.
• Become a catalyst to magnify sales in focused industries.
• Support sales in completing documentation requests from MNC customers.
• Travel to customer sites to evaluate and rectify application issues and keep track records of orders, quotes, visits, and accounts.
• Coordinate with plant, PMO, service, and operations teams to address product concerns.
• Proactively develop industry expertise and share knowledge by joining seminars as necessary.
• Lead and manage the application engineering team, provide technical guidance, train sales team members, and guide team members on internal work procedures.

Required Qualifications

• Bachelor's degree in Engineering, Automation, or a related field.
• More than 10 years of similar working experience in valve business or a similar industry.
• Experience dealing with Design Institutes or Engineering Companies is an advantage.
• Solid people management skills with excellent communication and interpersonal skills at all levels.
• Hands-on management style with focus on customer needs and satisfaction.
• Decisive, driven, and able to deliver effective and innovative solutions.
• High standards of business ethics and sense of responsibility.
• Good command of English in both oral and written communication.
• Ability to travel as required.

Reliable application performance depends on the Application Manager, who oversees technical environments, coordinates vendor activities, and manages deployments to production. Based within the IT operations function, the Application Manager supports key users, trains end users, and refines processes and documentation across the application lifecycle.

Day-to-Day Responsibilities

• Perform application monitoring and oversee the management of technical environments.
• Perform system maintenance activities, including technical installations, and coordinate regular technical activities with vendors.
• Give presentations, demos, and training to key and end users.
• Coordinate deployments of developed software to the production environment.
• Support users with questions and issues, test and coordinate solutions, and dispatch, follow up, and monitor related tickets.
• Identify opportunities for efficiency improvements and initiate actions to bring them together.
• Roll out new changes and releases from suppliers and update all relevant processes, procedures, and documentation.
• Provide advice and support to key users and management.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Systems, Business, or relevant field, or a combination of relevant education and experience.
• ITIL or ASL certification is required.
• Solid experience in application maintenance with good practices, methods, and techniques
• Broad experience with common IT stacks, layers, environments, DTAP principles, development tooling, and application integration techniques.
• Experience with system development and project management methodologies, and capability to understand and analyze complex business processes.
• Fluency in English with strong communication skills to build relationships with partners and internal stakeholders.
• Key soft skills: accurate, quality-oriented, structured, analytical, persistent, team player, and communicative.
• Experience in FinTech and/or start-up/scale-up is a plus.

As the NetSuite Application Manager, this role develops solutions that evaluate customer business processes against NetSuite functionality and manages enhancements from concept through deployment. The client and technical teams rely on this work to organize projects, lead acceptance testing, and ensure successful NetSuite implementations across industries.

Scope of Work

• Provide in-depth knowledge of the NetSuite application and evaluate customer business processes against standard NetSuite functionality.
• Provide solutions that deliver high-quality results and effectively utilize system features.
• Develop functional specifications for NetSuite enhancements and integrations with other business applications.
• Respond to NetSuite support tickets by providing troubleshooting, issue resolution, and ticket closure in accordance with defined SLAs.
• Identify and recommend enhancements to meet client requirements and manage them from concept through deployment.
• Collaborate with client users, business owners, and stakeholders, and conduct acceptance testing and training.
• Serve as the lead NetSuite resource, organizing and prioritizing projects and outsourcing work to third-party resources when needed.
• Lead meetings with functional and technical consultants and manage core project scope and timelines.

Skills & Qualifications

• Minimum 5 years of experience in implementing and supporting NetSuite across multiple industries.
• Strong working knowledge of accounting and related processes.
• Experience with Snowflake BI.
• Experience in managing and mentoring high-performing teams.
• Experience leading meetings with client and technical teams.
• Good interpersonal communication skills.

Application Manager develops and optimizes the Planon application setup, advising customers on incidents, changes, and release upgrades. Success in the position means maintaining documentation, guiding customer training, and identifying opportunities from new software releases.

Work Activities

• Take an advisory role and provide support to customers regarding various issues and questions.
• Build relationships with customers and help them by resolving incidents, implementing changes, and upgrading to new releases.
• Manage and optimize the existing setup, maintain authorizations, and handle archiving activities in the Planon application.
• Spot and suggest opportunities from new software releases that may lead to new implementation projects or smaller changes.
• Create and maintain documentation and write user manuals.
• Guide customers in the usage of the Planon application by providing on-the-job training.

Requirements

• At least a Bachelor's degree in an IT-related field is preferred.
• Work experience in a similar IT role.
• Familiarity with methodologies such as ITIL, BISL, or Scrum is a plus.
• Basic knowledge of database principles and SQL is a plus.
• Excellent verbal and written communication skills in English.

The Food Application Manager executes beverage and bakery prototype development to meet customer requirements, coordinating application projects and NPD introductions within the region. Reporting to regional Sales and Marketing leadership, the Food Application Manager elevates product quality and supports customer complaint resolution across Café and Bakery markets.

Performance Expectations

• Develop and execute customer-driven application projects and planning within the region.
• Support formulation and prepare beverage and bakery prototypes according to customer requirements and develop innovative concepts to demonstrate product and ingredient capability.
• Provide application and technical support to Sales and Marketing Managers in the region.
• Conduct and coordinate internal product evaluation sessions and execute application project tasks as per business needs.
• Manage NPD introductions into the local market by working with key stakeholders and monitoring product updates.
• Handle product quality issues and customer complaint management.

Experience & Qualifications

• Degree in Food Science, Business, or equivalent, preferably a Bachelor's degree in any field.
• Minimum 5 years of experience in flavor application and formulation in beverage or bakery product development.
• Experience in Dairy, Coffee, or Bakery applications.
• Knowledge of Café and Bakery operating environments.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Self-motivated team player.
• Excellent communication and presentation skills.

Embedded within the payment processing function, the Application Manager coordinates application configuration and master data settings while supporting testers on configuration changes. Working closely with national and international project teams, the Application Manager guides gap analysis recommendations and provides 2nd line support for day-to-day payment processing.

Core Responsibilities

• Design and configure the application, including master data settings.
• Support testers for new or changed configuration master data settings.
• Participate in national and international projects and change activities.
• Provide 2nd line support for day-to-day payment processing.
• Perform gap analysis and recommend solutions.
• Proactively initiate improvements and support their deployment.

Technical Qualifications

• Minimum 1-2 years of work experience, preferably in a similar position.
• ITIL certification is preferred.
• Strong technical and IT background with enjoyment of highly complex technical and functional environments.
• Knowledge of payment processes or banking-related system experience is highly appreciated.
• Knowledge of SQL is a plus.
• Highly developed analytical and problem-solving skills with a process-oriented mindset.
• Full proficiency in English.
• Self-starter with a proactive attitude and eagerness to acquire knowledge independently.

Reporting to platform leadership, the Application Manager creates platform capabilities and build calendars aligned to the defined roadmap to support business needs. Partnering with delivery teams, the Application Manager executes scalable, repeatable solutions and maintains accountability for platform enhancements and compliance standards.

Key Responsibilities

• Design and build platform capabilities based on the defined roadmap to support business needs.
• Define the platform build calendar based on the defined roadmap.
• Drive productivity through industrialized delivery using pre-designed, highly scalable, reliable, and repeatable solutions.
• Develop skills and competencies to effectively produce and manage platform capabilities.
• Maintain overall accountability for the application system and platform, including all capability builds and enhancements.
• Prescribe design and configuration standards, validate compliance, and gate platform enhancements.

Position Requirements

• Bachelor's degree in an IT-related field.
• 3-5 years of experience in IT related to application management.
• Experience and knowledge in platform management and delivery.
• Competencies in people management, SQL, and Java.
• Good communication skills.

Sitting at the intersection of IT operations and financial trading infrastructure, the Application Manager coordinates cross-platform service operations for the Nasdaq product, including installation, deployment, and interface management. Operating across vendor, business analyst, and component provider relationships, the Application Manager localizes incidents, provides 2nd level support, and maintains on-call coverage for high-availability applications.

Core Functions

• Ensure operations and maintenance of cross-platform IT services.
• Localize and isolate incidents, and provide necessary escalation and 2nd level support for supported applications.
• Provide on-call duty service, team help desk, and user support.
• Manage installation, deployment, configuration, versioning, artifact management, and interface management.
• Plan and coordinate the lifecycle and maintenance of the Nasdaq product with vendors, business analysts, and internal component providers.

Knowledge, Skills & Abilities

• 2+ years of strong experience with Linux Server platforms.
• Good background in operations of complex, high-availability applications.
• Database and network knowledge.
• Skills with CI/CD tools such as Artefactory, Bamboo, and version control.
• BMC Patrol and MQ experience is a plus.
• Experience in supplier management and application management, ideally with a cash equity clearing background.
• Good verbal and written English (German is a plus).

A key member of the engineering product team, the Application Manager creates system solutions and conducts market analyses for hydraulics-based applications across plants and customer sites. Collaborating across international sales companies and the product development department, the Application Manager trains colleagues and guides new system solution improvements.

Primary Duties

• Design system solutions and conduct market analyses.
• Coordinate development projects across plants and at customer sites.
• Support international sales companies in developing system solutions within the scope of customer projects.
• Train colleagues in the use of standard system solutions.
• Initiate product improvements and new solutions in cooperation with the product development department.

Professional Experience

• Degree in engineering such as mechanical engineering or mechatronics, or technical training with appropriate further training.
• Experience in the field of hydraulics.
• Strong interpersonal skills and assertiveness.
• Good written and spoken English.
• Willingness to travel.

Improved MRI imaging outcomes depend on the Application Manager, who elevates MR pulse sequence parameters and studies pulse sequences across company products. Based within the clinical imaging research function, the Application Manager analyzes competitor and customer data, advises on medical research, and supplies optimized MR sequences to customers.

Duties

• Study and understand various MR pulse sequences and apply them with company products.
• Understand the mechanism and properties of products, including pharmacokinetics, magnetic properties, and tissue specificities in the human body.
• Collect and analyze competitor data and customer medical imaging research data to understand clinical needs, workflows, satisfaction, and issues.
• Optimize MR pulse sequence parameters for all MR machines and protocols using company products in the most efficient way.
• Improve imaging outcomes for existing customers and continuously supply optimized MR sequences to new and existing customers.
• Advise and propose medical research using company products, and share MR sequence parameters and images with relevant teams.

Education & Experience

• Bachelor's degree in Physics, Master's degree in Nuclear Physics, Ph.D. in Medical Engineering with MRI specialization.
• MRI study experience using MRCM and technical assistant qualification for MRI.
• Professional knowledge of MRI and other imaging techniques, including CT and PET.
• Open-minded, passionate, communicative, and skillful with new and unexpected situations.
• Good time management and organizational skills.

As the Application Manager, this role guides nonprofit grant management and financial process systems by developing business and functional requirements and managing CRM projects end-to-end. The cross-functional teams rely on this work to execute Salesforce configuration changes, lead User Acceptance Testing, and train internal resources on CRM systems.

Functions

• Collaborate with business users and managers during project initiation to set priorities and define scope.
• Develop detailed business and functional requirements including use cases, user stories, and wireframes.
• Conduct User Acceptance Testing and end-user training.
• Provide point-and-click administration and configuration of the CRM system.
• Manage end-to-end small to mid-sized projects and provide ongoing consulting and expertise.
• Design, build, implement, and support solutions for Salesforce and related applications including Form Assembly, Web Merge, OFAC Direct, and others.
• Implement Salesforce configuration changes including workflow, process builder, flow, approval processes, fields, page layouts, record types, dashboards, and reports.
• Evaluate apps from the AppExchange and manage external vendor contracts for software development and support resources.
• Establish and lead meetings with cross-functional teams and create and maintain documentation on implemented features.
• Manage internal resources and train them to expand their knowledge of CRM systems and processes.

Background & Experience

• Bachelor's degree or equivalent years of experience in information technology, information systems, or business analysis.
• 10+ years of nonprofit technical systems experience handling grant management and/or financial processes.
• 5+ years of Salesforce admin experience including configuration changes such as workflow, process builder, flow, fields, and dashboards.
• Previous experience managing direct reports and developing requirements for CRM projects or implementations.
• Previous experience with administration and architecture of mission-critical systems such as ERP, CRM, or CMS.
• Experience working in a Scrum or agile environment is highly preferred.
• Strong organizational, problem-solving, troubleshooting, and analytical skills.
• Excellent verbal and written communication skills with ability to work independently and collaboratively across all organizational levels.
• Experience working for or with nonprofits is required.

Application Manager coordinates service operations, incident management, and problem resolution to ensure availability, reliability, and performance of production applications. Success in the position means executing change and release activities, optimizing monitoring frameworks, and maintaining technical documentation across IT service management processes.

Accountabilities

• Ensure service availability, reliability, and performance through monitoring, support, and continuous optimization.
• Perform change, deploy, and release activities throughout the service lifecycle using standardized tooling, methodologies, and operational automation, including scripting and orchestration.
• Engage as a key technical participant in incident management to diagnose, troubleshoot, and resolve production failures to maximize availability.
• Participate in problem management activities to determine root causes of recurring failures and implement corrective actions.
• Implement and improve event management by optimizing alerts and continuously improving monitoring and alerting frameworks.
• Ensure all IT service management functions are supported by effective knowledge management, including creation and maintenance of technical and functional documentation.
• Contribute to IT service management processes including configuration, capacity management, security, and continual service improvement.
• Participate in local and global technical support communities including a follow-the-sun support model and 24x7 on-call rotation.

Minimum Qualifications

• University degree in IT, Engineering, or Computer Science, or 4+ years of hands-on experience in production application support.
• Tactical experience in supporting and optimizing production IT services, especially in incident, change, problem, configuration, and event management.
• Extensive hands-on experience operating and supporting applications running on Linux systems.
• Good experience operating Oracle DB and connected applications.
• Demonstrated competency with monitoring and alerting frameworks, methodologies, and enterprise tools.
• IT service management and ITIL v3/v4 knowledge with hands-on application.
• Ability to work in an international environment within a matrixed organization.

The Application Manager manages a team of life science filtration specialists, serving as the primary technical product expert and supporting customers across the full sales and evaluation lifecycle. Reporting to sales leadership and partnering with account managers, the Application Manager strengthens customer relationships and establishes the company as the preferred process materials supplier.

Activities

• Lead a team of specialists, serve as the primary technical product expert in life science filtration, and support customers across the full sales and evaluation lifecycle.
• Work with account managers to identify, develop, and prioritize opportunities using a value-selling process to lead discovery and advocacy phases.
• Own customer evaluations including initial product introduction, evaluation metric negotiation, CoO modeling, and proliferation through customer tool base.
• Establish intimate customer relationships to become the preferred process materials supplier for target customers.
• Collect voice-of-customer insights on critical technology requirements from strategic customers to enable appropriate filter solution recommendations or product development.
• Train customers and colleagues on relevant process solutions, maintain customer process equipment install base and product databases, and participate in regular business review meetings.

Required Qualifications

• Bachelor's degree in Engineering, Science, Materials, or equivalent technical field, and Master's degree is a plus.
• 7+ years of biopharma process or market experience.
• 3+ years of team leader experience with a demonstrated ability to develop and motivate a team.
• Excellent English and Mandarin speaking skills.
• Strong attitude of ownership, accountability, and relationship-building with customers.
• Strong communication skills.

Embedded within financial services IT operations, the Application Manager strengthens service operations against agreed SLAs, ensuring quality, audit, and security standards are met. Working closely with internal and external stakeholders, the Application Manager designs test plans, drives digitalization, and manages communication regarding service status and planning.

Operational Focus

• Take end-to-end responsibility for service operations according to agreed SLAs, ensuring quality, audit, and security standards are met.
• Analyze and verify problems, generate ad-hoc reports on demand, and validate tickets in the ServiceNow platform.
• Monitor jobs and perform necessary actions on aborted jobs.
• Maintain proper documentation and tracking of release process deadlines, and create test plans, coordinate test activities, and perform defect analysis for system updates.
• Drive digitalization and system automation with new technologies and strive for continuous service improvement.
• Manage communication, collaboration, and relationship management with key internal and external stakeholders regarding service status, planning, and information sharing.

Qualifications & Experience

• 5+ years of experience in a technical and managerial support role, preferably in a financial services company.
• Basic SAP knowledge and experience with Microsoft Office 365 Services.
• Knowledge of API REST service programming interfaces and experience managing cloud infrastructure services, preferably Azure or AWS.
• ITIL and agile qualification or demonstrable relevant experience.
• Relevant experience in audit management and IT system compliance.
• Fluent business English skills (speaking and writing) (German language skills are desired).
• Self-driven, problem-solving attitude with professional communication and presentation skills.

Reporting to business unit leadership, the Application Manager designs application-level reference designs and value-add messaging to map customer requirements to Allegro products. Partnering with business units and third-party sellers, the Application Manager runs demand creation initiatives and recruits and trains direct-reporting staff.

Primary Duties

• Analyze, understand, and articulate application requirements, challenges, and needs.
• Map application system requirements to Allegro products and develop value-add messaging and proof of value.
• Maximize technical competitiveness by developing best-in-class solutions and application collateral, and review technical roadblocks while building strategies with business units to address gaps.
• Serve as the technical expert for focus market applications to negotiate system specifications and requirements with customers.
• Scale reach and support in mass markets through online channels and third-party seller enablement by driving application-level reference designs, demos, and selection tools.
• Recruit, manage, train, and motivate direct reporting staff.

Skills & Qualifications

• BSEE with 8+ years of experience, or a related degree.
• System architecture experience is a plus.
• Highly independent strategic thinker with experience in demand creation and broad-based business development.
• Demonstrated ability to develop directional plans from ambiguous challenges and assess the impact of change relative to corporate goals.
• Proven experience building strong relationships with new customers and earning trust.
• Excellent verbal and written communication skills.
• Ability to build consensus and alignment across hierarchical and organizational boundaries.

Sitting at the intersection of technical leadership and healthcare operations, the Application Manager manages departmental application technical support teams at City of Hope to ensure compliant, reliable, and secure systems. Operating across project planning, budgeting, and vendor relations, the Application Manager strengthens system performance and delivers executive-level status reporting on Epic EMR and ancillary applications.

Duties

• Provide technical leadership and oversight to ensure departmental applications meet immediate and long-term needs in support of City of Hope's mission.
• Partner with operations to prioritize projects, evaluate progress, and ensure solutions meet organizational needs.
• Manage, assess, coach, and develop the departmental application technical support team to encourage innovation, growth, and loyalty.
• Design, develop, operate, and maintain assigned systems to ensure availability, reliability, performance, and integrity in conformance with SLAs.
• Assist in developing project plans, budgets, and schedules; balance resources across competing projects and monitor adherence to tasks, schedules, and budgets.
• Provide project status reports communicating status, critical issues, and potential pitfalls; provide financial metrics and strategic reports for executive leadership and stakeholders.
• Continually evaluate and adopt more efficient programming techniques and technology platforms.
• Negotiate with vendors regarding terms, functionality, pricing, and support while monitoring ongoing vendor relations.

Requirements

• Bachelor's degree or equivalent technical experience, and Master's degree is preferred.
• Departmental credential such as RT, RN, RRT, or NP is preferred.
• PMP certification and experience with technical project management.
• 2-5 years of experience managing technical staff and 5+ years working on technical teams.
• Experience with agile, waterfall, lean, and other delivery processes, covering discovery, design, build, testing, training, go-live, and optimization phases.
• Epic EMR experience, with Epic certifications for any module (current or expired) a plus, and knowledge of Epic security and data models is preferred.
• Experience with ancillary applications including PACS (Sectra preferred), Powerscribe, and Hologic.
• Knowledge of regulatory agencies, HIPAA, PCI, and risk management as it relates to IT systems.