WHAT DOES AN APPLICATION MANAGER DO ?
The Application Manager is responsible for customizing workflows, screens, and fields, enhancing organizational efficiency by managing boards, projects, flows, and filters. Proficient in Jira Query Language, they provide advanced solutions and oversee both functional and technical aspects of applications and add-ons. Ensuring workplace access and offering ongoing support, the Application Manager handles incidents, completes asset-related tasks within SLAs, and maintains comprehensive documentation for domain products.
A Review of Professional Skills and Functions for Application Manager
1. IT Application Manager Duties
- Team Management & Leadership: Manage the IT Application area which includes a team of direct reports.
- Project Execution: Complete project assignment in research, analysis, design, coding, testing, debugging or implementation.
- Time Management: Complete assignments on schedule, meeting operational performance requirements.
- System Analysis & Design: Formulate and define systems scope and objectives, devising procedures to solve complex problems considering equipment capacity and limitations.
- Specification Development: Develop detailed specifications for which programs are written.
- Consulting & Best Practices: Provide best-practice, state-of-art consulting to internal receivers and other systems staff.
- Regulatory Compliance: Responsible for full compliance of all Information Security, BSA/AML regulations, Bank Secrecy Laws and KYC regulations.
- Application Maintenance & Support: Maintain the core banking application in production and support all tasks required to resolve production issues in a timely manner.
- Change Management: Support the change management process by maintaining high level of documentation of all projects and requests, evaluating criticality of changes.
- Process & Procedure Management: Approvals and dissemination the correct change management process and procedures to the entire IT application team.
2. IT Application Manager Details
- Defect Analysis: Interact with business users to gather production defects, analyze.
- Vendor Collaboration: Collaborate with the product vendor/partner in production support and new development activities.
- Requirement Gathering: Interact with business users to gather and verify business requirements through formal and informal sessions.
- Scope Analysis: Ask probing questions to have a full understanding of the scope and scale of the need and come up with sizing of effort.
- Requirement Translation: Translate business requirements into functional and technical requirements, tests plans, and training materials, to be used in formal and informal training sessions.
- Stakeholder Management: Organize and manage review sessions with business sponsor, other stakeholders, and IT Development.
- Project Execution: Execute the assigned project tasks end to end independently.
- Documentation: Prepare technical documentation according to SDLC methodology.
- UAT Support: Participate in integration system testing and proactively help users in execution of UAT cycle by documenting resolution in a defect tracking tool.
- Estimation Participation: Participate actively with the CIO/Head of Information Technology in the creation of project estimates.
- Project Analysis: Analyze cost benefit, and the work plan, tracking progress to plan and adjusting approach to maintain commitments.
3. Application Manager - Chromatography Responsibilities
- Analytical Techniques Mastery: Expertise in analytical techniques like HPLC, LCMS, GC, method development and troubleshooting.
- Technical Support & Sales Facilitation: Provide technical support and demonstration capability at customer sites as well as to sales team to achieve the set sales objectives.
- CRM Implementation: Plan and coordinate implementation of customer relationship management.
- Customer Feedback Management: Update customer requirements and feedback on a regular basis with an action plan and further communicate it to the sales team (converting leads to opportunity).
- Market Analysis & Alignment: Analyze and bridge the gap between customer requirements and Avantor chromatography offerings.
- Market Trend Analysis & Value Proposition: Determine market trends and analyze the value proposition of the chromatography portfolio.
- Market Potential Analysis: Analyze market potential and timely update to top management.
- Competitive Strategy & Product Marketing: Have sound knowledge of competition information and strategize innovative product marketing initiatives to increase share of wallet.
- Sales Promotion Initiatives: Conduct sales promotion activities such as seminars, exhibitions, brochures.
- Innovation in Product & Digital Marketing: Innovate new ideas for new product introduction and digital marketing know-how.
- Competition Benchmarking: Benchmark competition and percentile standing of the same.
- Data Analysis & Dashboard Creation: Possess sound knowledge in Excel for sales-enabling data analysis and dashboard creation.
4. Application Manager Job Summary
- Application Management: Maintenance, improvement, troubleshooting, and implementation of existing and new business applications (e.g., ServiceNow, Salesforce.com, SharePoint, SuccessFactors, and various industry-specific applications like LIMS, MES, CMMS).
- System Integration: Conceptualization, implementation, monitoring, and management of business application interfaces from and to SAP and other systems in collaboration with global IT and business.
- Business Consulting: Consulting and supporting business stakeholders to optimize and develop the application portfolio.
- Support Coordination: Provision of 1st and 2nd level support in close cooperation with business and external partners to ensure availability according to service level agreements.
- Change Management: Coordination and monitoring of all applications and interfaces related changes, service requests, and incidents.
- Project Leadership: Leading some application lifecycle- and system integration projects in coordination with Business and Manager of IT Applications.
- Stakeholder Communication: Proper communication and collaboration among all relevant stakeholders and sites for changes and incidents.
- Operational Management: Responsible for the maintenance of reliable operations and development of business application landscape including interfaces.
- Mentorship: Be a major point of contact helping junior application managers in the Application team.
- Agile Participation: Attend sprint events: daily stand-up, Refinement, Planning, Review, and Retrospective and support business development (agile) processes, projects, and teams.
5. Application Manager Accountabilities
- Workflow Customization: Create custom workflows, post functions, and validators.
- Efficiency Optimization: Make changes to workflows, screens, fields, set up boards, projects, flows, and filters to facilitate making other departments' work processes more efficient.
- Application Management: Manage the applications and add-ons, both functionally and technically.
- Jira Expertise: Have a high level of Jira Query Language to provide solutions requiring advanced functionality.
- Access Provisioning: Facilitate and support basic workplace access for employees: Citrix and VPN access, Outlook access, license assignment (Jira, MS Office 365, G-Suite, OKTA, MFA, File Server and any other company-wide used application), AD security groups access according to the Job Profile.
- Incident Handling: Provide incident support to DOH and OOH, according to the company's Incident Process (SLAs, Uptime and Recovery requirements, escalation process).
- User Support & Maintenance: Provide end-user ongoing support and configuration maintenance for Domain Products (Example: Atlassian Applications, Outlook, VPN client, Slack, Active Directory, Microsoft Office 365, Google Suite, Forcepoint, Ivanti).
- Asset Management: Complete asset-related tasks within the agreed Service Level Agreements.
- Service Desk Management: Handle Service Desk requests in a high-quality service-oriented manner and within set SLAs.
- Documentation Maintenance: Build and maintain documentation related to Domain products.