APPLICATION SPECIALIST JOB DESCRIPTION

Reagents malfunction in the field, instruments go uncalibrated, and clinical staff lose confidence in diagnostic results - all because nobody translated the science into a working customer workflow. A competent Application Specialist in the life sciences and medical device sector stops that from happening. Owning the full span of pre-sale demonstrations through post-installation support, this role serves laboratory managers, clinicians, and distributor networks who depend on instrument performance to meet patient care or research outcomes. IVD regulatory requirements and clinical training standards set the bar this position must clear every day.

Application Specialists in life sciences and medical devices are accountable for ensuring that instruments, reagents, and diagnostic systems perform reliably at customer sites, translating product capability into measurable clinical or research outcomes. Working across field territories and inside technical or commercial teams, this position typically reports to an Application Specialist Manager or Regional Sales Manager and carries responsibility for a defined geography or account portfolio.

Career Impact: Deep, hands-on exposure to IVD instrument platforms and clinical workflows builds the kind of domain credibility that accelerates progression toward Senior Application Specialist or Field Sales Manager roles.

Business Impact: When instrument installations succeed and clinical staff are well-trained, customer retention improves and post-market surveillance data becomes actionable - outcomes that depend directly on this position's field execution.

Growth Opportunity: Mastery of pre-sale demonstration and post-sale clinical support in a regulated environment opens paths into product management, clinical affairs, or regional commercial leadership within medical device organizations.

• Install and configure diagnostic instruments and reagent-based systems at customer sites to manufacturer specifications.
• Deliver product training to laboratory staff, clinicians, and distributor representatives in both in-person and remote formats.
• Provide 2nd-level troubleshooting support for instrument performance issues, documenting root causes and resolutions.
• Conduct pre-sale product demonstrations and application assessments that address customer-specific clinical or research workflows.
• Partner with regional sales teams to develop account plans, support trade show activity, and communicate customer feedback.
• Maintain accurate service reports, complaint records, and field activity logs in compliance with post-market surveillance requirements.
• Monitor installed-base performance within the assigned territory and initiate corrective action when deviations are identified.
• Coordinate with marketing and product management to produce application notes, training materials, and customer-facing documentation.

• Bachelor's degree in Life Sciences, Biomedical Science, Biology, or a related field, or equivalent work experience.
• 2 or more years of experience in a field application, technical support, or clinical training role within life sciences or medical devices.
• Demonstrated ability to troubleshoot instrument or assay performance issues in a laboratory or clinical environment.
• Ability to translate complex scientific or technical content into clear training and demonstration formats for non-expert audiences.
• Strong verbal and written communication skills, with the ability to manage multiple customer accounts and field priorities simultaneously.
• Familiarity with IVD, laboratory diagnostics, or regulated medical device environments, including complaint handling procedures.
• Willingness to travel extensively within an assigned territory, including overnight travel up to 50-80% depending on geography.

• Experience with real-time PCR, flow cytometry, immunoassay platforms, or other diagnostic modalities relevant to the product line.
• Clinical laboratory credentials such as MLT, MLS, COT, or equivalent certification in a specialty relevant to the device category.
• Prior exposure to post-market surveillance workflows, usability validation, or regulatory submission support within a medical device company.
• Proficiency in a second language relevant to the assigned territory, supporting multilingual customer training and documentation.

• Customer training completion rate per instrument installation, measured against deployment timelines.
• Mean time to field resolution for escalated instrument or assay performance complaints, in days.
• Pre-sale demonstration conversion rate within the assigned territory, tracked per quarter.
• Post-installation customer satisfaction score (CSAT) collected within 30 days of go-live.
• Complaint documentation accuracy rate, reflecting compliance with post-market surveillance filing requirements.
• Typical tools: CRM platform (commonly Salesforce); office productivity suite (commonly Microsoft 365).

• Base Salary Range: $65,000-$90,000 annually, depending on seniority and territory
• Bonus: Variable component of 10-15%, typically tied to territory sales and training metrics
• Equity: Uncommon at individual contributor level; RSUs possible at larger device companies
• Health Benefits: Medical, dental, and vision coverage; FSA or HSA options standard
• PTO: 15-20 days annually, plus standard US holidays
• Common Perks: Company vehicle or car allowance, field expense reimbursement, instrument demo equipment, continuing education support

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Candidates are assessed without regard to race, color, religion, sex, national origin, disability, age, veteran status, or any other characteristic protected under applicable federal, state, or local law. Applicants requiring a reasonable accommodation during any stage of the hiring process should notify the recruiting team. A background check, which may include verification of prior employment and criminal history, is a condition of employment. All candidates must be authorized to work in the United States prior to their start date.

The Application Specialist owns product ownership and functional management of the QAD ERP system, including interfaces, middleware, and system change requests within a multinational ICL group environment. Working as the technical single point of contact, this role shapes ERP stability and compliance outcomes by translating business requirements into detailed designs and coordinating incident and problem management processes across outsourced development partners.

Key Responsibilities

• Functional specialist in the management of our QAD ERP system.
• Product owner (and technical single point of contact) for system services, interfaces, and middleware linked to QAD ERP system.
• Coordinating role in our incident management and problem management processes.
• Handle service requests and system change requests as submitted by business top users and process owners.
• Translate system change requests into detailed designs and prepare for (outsourced) development.
• Manage adherence to ICL group policies and procedures.
• Contribute to internal and external audits.

Required Qualifications

• 5 or more years of experience in the management and support of business applications.
• Knowledge of QAD ERP systems.
• Ability to organize and manage projects on a senior level, including producing training materials and conducting training sessions.
• Proven skills to proactively manage ERP system functionality, interfaces, and system processes in an outsourced environment.
• Understanding of SOX and SOD compliance framework and local/legal regulations in European countries a plus.
• Programming experience a plus.
• Experience working with ticket systems a plus.

Embedded within the IT operations team, the Application Specialist supports, operates, and maintains business applications while advising internal business units on new requirements and security vulnerabilities. Working closely with first-level support, external partners, and other application managers, this role advances service continuity and strengthens application monitoring and backup and restore concepts across the organization.

Core Functions

• Support (2nd level), operation and maintenance of applications in the operational area.
• Create, implement and execute application maintenance plans.
• Interface with 1st level support and external partners.
• Continuously review security vulnerabilities of applications.
• Support and substitute for other application managers in the team.
• Further development of concepts for application monitoring and backup & restore.
• Creation of application documentation for support, operation, and maintenance.
• Advising the business units on new requirements.

Qualifications & Experience

• Ideally completed studies in HTL, business informatics, or computer science.
• 3-5 years of experience in support, operation, and maintenance of applications, including requirements gathering from business departments.
• Experience with Microsoft Azure, M365 stack, and MS SQL databases is an advantage.
• First experience with SAP systems is beneficial.
• Fluent in German and English.
• Communicative, supportive, and consultative personality.

Reporting to regional management, the Application Specialist delivers workflow insights, solution design, and system implementation support to customers in the cell culture and drug discovery space. Partnering with customers and internal marketing teams to build positive relationships and develop local marketing materials, this role shapes customer satisfaction outcomes through hands-on automation demonstrations, LIMS integration, and on-site training.

Primary Duties

• Communicate effectively with customers and understand their application.
• Provide insight into the workflow and prepare a solution for the customer.
• Use automation software to demo and present the outstanding features to customers.
• Support the system installation and implementation, including method development, system optimization, LIMS integration, customer training, etc.
• Make customers happy and build positive relationships.
• Take partial marketing function, such as local marketing materials, application summary, etc.

Skills & Qualifications

• Minimum of 2 years of meaningful work experience in a relevant field, such as cell culture or drug discovery.
• Familiar with liquid handlers such as Hamilton, Tecan, or Beckman.
• Experience with automation systems is very useful.
• Self-motivated, positive demeanor, customer-centered, and willing to take on challenges.
• Strong oral and written communication skills, with good presentation ability.
• Flexibility to travel up to 50% of the time.

Sitting at the intersection of software implementation and customer enablement, the Application Specialist leads RLDatix system configuration and delivers remote and onsite training to ensure client competence. Operating across project kick-off meetings, checkpoint sessions, and software testing cycles, this role builds client capability and supports the continuous improvement of course and marketing materials.

Duties

• Lead the configuration of RLDatix system to meet customer requirements.
• Provide remote training to customers to ensure competence in using RLDatix software.
• Plan and facilitate online trainer-led sessions based on training team standards.
• Work with Project Manager to attend and provide support at kick-off meetings.
• Deliver checkpoint meetings, either onsite, remotely, or a combination.
• Assist in updating course materials and marketing material.
• Test new versions of the software.
• Establish and maintain a solid understanding of the RLDatix software.

Requirements

• Experience and ability to troubleshoot and diagnose technical software and implementation issues.
• Knowledge of software implementations and the ability to absorb complex software information quickly.
• Ability to translate complex information into simpler formats.
• Strong prioritization skills to meet agreed SLAs.
• Strong interpersonal and team skills.

A key member of the global and regional commercial team, the Application Specialist serves pharma, biotech, CDMO, and CRO clients by delivering data analysis support, product demonstrations, and promotional content for company-made software. Collaborating across pharmacology departments, global teams, and conference networks, this role builds key account relationships and advances scientific knowledge sharing in the life sciences software market.

Accountabilities

• Act as an application specialist to service company-made software to pharma, biotech, CDMO, and CRO clients.
• Communicate closely with the pharmacology departments of key clients regarding data analysis.
• Develop knowledge of accounts and support to maintain key account relationships.
• Educate and demonstrate product use by conducting seminars, webinars, and hands-on demonstrations.
• Write and publish related promotional media.
• Communicate closely with global and regional teams, and attend global conferences at least once a year.

Experience & Qualifications

• Master's or PhD in Life Sciences, molecular biology, biotechnology, or related fields.
• Strong knowledge of IT tools within Life Science.
• Fluency in coding languages such as R and Python preferred.
• Knowledge of Oracle and Linux preferred.
• Experience in both wet lab and dry lab.
• Experience in Bioinformatics preferred.
• Native-level Japanese and conversational English.
• No industry experience required.

Precision marking outcomes for industrial customers depend on the Application Specialist, who optimizes laser system configurations, performs sample marking, and delivers operator training and troubleshooting support. Based within a technical field environment and serving customers and distributors directly, this role builds client proficiency and produces test reports that document marking results.

Activities

• Optimize laser system configuration and marking parameters on samples.
• Perform laser marking on samples.
• Create reports with the results of marking tests on samples.
• Provide training in the operation of laser marking systems.
• Support customers and distributors in the use and troubleshooting of laser marking systems.

Technical Qualifications

• Basic knowledge of electronics and laser technology.
• Computer proficiency in MS Office package.
• Manual skills in the operation of simple tools.
• Intermediate or higher level of English.
• Independence, reliability, and conscientiousness in performing duties.
• Creativity, perceptiveness, ability to work in a team, collaborative entrepreneurial spirit, high ethical standards, and respect for people.

As the EFI Monarch Application Specialist, this role resolves moderately complex issues across internal applications, systems, and databases while developing long-term solutions to recurring operational and performance problems. The EFI Monarch team relies on this work to ensure seamless software deployments, accurate design documentation, and reliable 24-hour support coverage for print and financial system environments.

Operational Focus

• Respond to, research, and resolve moderately complex issues with internal applications, systems, and databases under minimal supervision.
• Implement short-term solutions for quick resolution and develop long-term solutions to recurring problems.
• Be on call with 24-hour support coverage when needed.
• Analyze software deployments of moderate complexity to ensure seamless transition to production.
• Analyze frequently occurring operational and performance issues for supported applications and databases.
• Develop and execute unit and system test plans.
• Provide input to peers, management, and customers for recommendations and alternate solutions.
• Prepare design documentation for all maintenance programming, re-development, enhancements, and patches.
• Prepare time estimates for all phases of technical support projects.
• Perform other related duties and participate in special projects as assigned, including occasional travel.

Education & Experience

• Bachelor's degree in a related discipline.
• 3-5 years of relevant experience, or demonstrated ability to meet job requirements.
• Experience with EFI Monarch Productivity Suite products, including Foundation, Printflow, iQuote, and AutoCount.
• Emphasis on Estimating and Financial modules a plus.
• Development experience with Business Objects Crystal Support or PROGRESS version 9 preferred.
• Strong functional computer knowledge in Microsoft Windows, MAC, or other technical tools.
• Excellent communication skills with the ability to state messages clearly, actively listen, and articulate business needs to internal and external customers.

Retail Application Specialist delivers progressive IT solutions by translating business requirements into sustainable application strategies across a Europe-based team spanning multiple departments and locations. Success in the position means managing project plans from scope through implementation, coordinating software upgrades, and driving continuous improvement of applications in partnership with IT partners and key stakeholders.

Key Deliverables

• Liaise with key internal and external contacts to translate business requirements into progressive IT solutions.
• Initiate and manage project plans covering scope, timing, finance, resources, and risks.
• Define and manage project objectives and KPIs.
• Coordinate and install new business applications and software upgrades across various locations.
• Prepare all client-facing and internal deliverables within scope.
• Drive continuous improvements and service offerings of applications together with IT partners.

Background & Experience

• Bachelor's degree in Information Technology or a related field.
• Solid experience providing IT functional and technical application management in a retail environment.
• Knowledge of Point of Sale systems, payment solutions (EFT), in-store mobile devices, and omnichannel services.
• Proven track record of translating business requirements into sustainable IT solutions and coordinating IT-related incidents.
• Strong collaboration, interpersonal, and communication skills in English.
• Proven ability to lead change and drive continuous improvement.

The Diagnostic Application Specialist produces diagnostic technical support and field service delivery for veterinary medical device customers, operating as an efficient partner to the Abaxis sales team. Collaborating with marketing, managers, and cross-functional teams to organize seminars, manage stock, and produce technical handouts, this role advances both sales targets and customer satisfaction outcomes in the veterinary diagnostics market.

Leadership Responsibilities

• Deliver sales targets and report sales results monthly or when requested.
• Detail diagnostic products and consult customers.
• Forecast, place orders, and manage stock for diagnostic products, ensuring quality, availability, and good shelf-life.
• Set up diagnostic devices and handle customer training, troubleshooting, complaint handling, periodic maintenance, failure investigation, and warranty claims.
• Support managers and supervisors in providing solutions, plans, and resources to meet customer needs.
• Provide technical support and product information, industry insight, and veterinary knowledge relevant to Abaxis devices to the sales team.
• Cooperate with the Marketing team to produce technical handouts, brochures, scientific posters, and operators' manuals.
• Coordinate with teams to organize seminars, webinars, workshops, exhibitions, and clinic activities for customers.
• Update market trends, competitor activities, and customer responses, and build KOL relationships.

Professional Experience

• Associate's or Bachelor's degree in Veterinary Medicine or a related Medical Device field.
• 2 years of experience in Medical Device technical support or sales.
• Proficient in Microsoft Office (PowerPoint, Word, Excel).
• Ability to make and present high-profile presentations to diverse audiences.
• Good English skills in reading, speaking, and writing.
• Strong verbal and written communication, planning, and organizational skills, and commercial orientation.
• Proactive in decision-making and problem-solving.
• Able to multitask and work in geographically diverse environments.

Embedded within the customer experience function, the Application Specialist develops lasting customer relationships by resolving product and service inquiries, managing warranty conditions, and processing sales orders through Salesforce and Deltek. Working closely with Field Service Technicians, Engineering, and Customer Experience Specialists, this role refines case resolution processes and supports hardware testing to ensure purchases meet operational and performance standards.

Job Functions

• Serve customers by providing product and service information and resolving product and service problems.
• Build and maintain close relationships with customers and sales personnel.
• Clarify customer complaints, determine root causes, and route cases to appropriate individuals for resolution.
• Maintain customer records by updating account information using Salesforce.
• Work with Field Service and Phone Service Technicians to resolve cases and bring closure.
• Assist with Material Orders by processing Sales Order requests via Salesforce and Deltek.
• Understand customer warranty conditions and ensure service is delivered per warranty terms.
• Provide quotes for repairs, evaluations, and parts for products not under warranty.
• Partner with Customer Experience Specialists, Engineering, and Management to handle escalations and communicate product enhancements.
• Assist in testing hardware returned to the corporate office.

Position Requirements

• Associate's or Bachelor's degree in a related IT field and/or 3+ years of equivalent work experience.
• Positive, passionate, customer-centric mindset.
• A sense of urgency and ownership.
• Highly organized with strong attention to detail and emotional intelligence.
• Strong time management, multitasking, and communication skills.

Reporting to sales and marketing leadership, the Application Specialist develops and oversees new business development projects in the convenience foods segment, providing in-depth technical solutions in ingredients, formulations, and process procedures. Partnering with customers, sales, and marketing leaders to execute account planning and lead application development work, this role advances competitive customer-focused solutions and supports food safety compliance within the application center.

What You'll Do

• Establish and cultivate effective relationships with customers to maintain existing business and gain new accounts.
• Provide in-depth technical solutions in ingredients, formulations, and process procedures to customers.
• Participate with sales and marketing leaders on customer events, account planning, and Salesforce.com use.
• Lead research projects and execute application development work, ensuring appropriate resourcing and execution.
• Support the application center, ensuring a safe working environment and food safety compliance.
• Independently solve moderately complex issues with minimal supervision, escalating more complex issues as needed.

Education & Experience

• Bachelor's degree in Food Science and Technology or a related field.
• Minimum of six years of experience in the food industry.
• Experience in product development and manufacturing.
• Strong scientific knowledge in ingredients and process technologies related to convenience foods, including sauce and dressing, canned food, ready-to-eat meals, dry premix, emulsion and encapsulation, and processed cheese.
• Knowledge of using laboratory instrumentation such as rheometers, texture analyzers, particle size analyzers, and microscopes, as well as pilot-plant equipment.
• Excellent verbal and written communication skills.
• Skilled in professional presentations.

A key member of the oilfield technical services team, the Application Specialist leads troubleshooting guide maintenance, trains junior Technical Service Representatives and Application Specialists, and identifies new product and service opportunities within the assigned territory. Collaborating across customers, internal departments, and field operations to conduct product analysis and develop service bulletins, this role shapes reliable service delivery and customer growth outcomes in high-complexity oilfield environments.

Day-to-Day Responsibilities

• Work closely with current and new customers to understand business needs and recommend continuous improvement and innovation plans to maintain and grow sales within the assigned territory.
• Install, modify, maintain, and repair products or equipment purchased by customers per service agreements and technical specifications.
• Analyze products around service, reliability, and performance.
• Train junior Technical Service Representatives, Application Specialists, and customers.
• Assist in developing troubleshooting service guides and bulletins, and prepare reports detailing problems and solutions to initiate corrective product modifications or process changes.
• Assume lead role in maintaining troubleshooting guides and distribution to departments, and identify new product and service opportunities.

Knowledge Skills & Abilities

• High School diploma or equivalent.
• 4+ years of industry experience, including 2+ years of oilfield experience.
• Mechanically inclined with advanced problem-solving skills and high mechanical aptitude.
• Strong communication and interpersonal skills.
• Ability to operate independently and assess on-site field problems.
• May be required to lift up to 55 pounds, chest high.
• Up to 10% overnight travel required.
• Valid Driver's License with acceptable Motor Vehicle Record required; role is safety-sensitive and may be subject to drug testing.

The Application Specialist creates a safe work environment and delivers chemical service support to strategic district accounts in the oilfield sector, performing sample testing, inventory management, and field evaluations. Based within a field operations structure and serving Sales Reps and customer sites directly, this role produces accurate service reports and written recommendations that inform engineers of equipment performance and recurring issues.

Scope of Work

• Ensure a safe work environment, promote a safety culture, and promptly report every incident, near miss, or injury.
• Support ChampionX innovations and technology in strategic district accounts.
• Perform sample testing, light maintenance, customer service, service report generation, chemical ordering, and inventory management.
• Deliver chemicals to customers following DOT requirements and conduct regular inventory per customer requirements.
• Maintain accurate service reports, monitor equipment performance, and inform engineers of recurring issues.
• Provide routine service support to Sales Reps and assist with start-ups of new applications, site surveys, product audits, and field evaluations.
• Engage in problem-solving by performing system analysis, interpreting data, and providing written recommendations.

Minimum Qualifications

• High School diploma or equivalent.
• Less than 2 years of industry experience, including prior oilfield experience preferred.
• Basic mechanical aptitude and problem-solving skills.
• Good communication and interpersonal skills.
• Effective time management with ability to multi-task.
• Ability to operate independently with little supervision.

As the Application Specialist, this role installs Sebia instruments, trains laboratory staff, and delivers scientific support to medical analysis laboratories across Belgium, Luxembourg, and the Netherlands. The Application Specialist team relies on this work to maintain CRM activity reporting, support pre-sales assessments, and conduct Sebia Academy training sessions that strengthen client relationships across Wallonia.

Strategic Responsibilities

• Help install Sebia instruments at client medical analysis laboratories.
• Train all client staff in the use of Sebia instruments and reagents.
• Respond to customer requests regarding scientific questions.
• Participate in pre-sales and scientific assessments with customers.
• Act as Sebia's field representative and maintain CRM tools for activity reporting and marketing information.
• Animate and carry out Sebia Academy training sessions.
• Work in close collaboration with the Application Specialist team.

Qualifications & Experience

• Scientific Bachelor's or Master's degree, preferably in biology, biochemistry, or a field related to medical analyses.
• At least 2 years of experience in the pharmaceutical or medical devices industry, or equivalent.
• Familiarity with laboratory environments.
• Solid IT skills.
• Curious mindset and a can-do team-player attitude.
• Native French speaker with good knowledge of Dutch and English, both written and spoken.

Application Specialist builds rapport and technical credibility with clients by resolving complex software issues, managing change requests, and providing end-user support and training across ESI product lines. Operating across development, services, and testing teams in the oil and gas sector, this role elevates client-specific application configuration and functional testing outcomes through structured issue documentation and design specification review.

Technical Responsibilities

• Provide resolutions for one or more software products and research and report findings.
• Identify the cause of issues and formulate resolutions or workarounds.
• Provide technical assistance to customers using systems and data to resolve complex business issues.
• Log, document, prioritize, and differentiate all issues in a clear and concise manner.
• Work with development and services staff to resolve critical issues.
• Develop expertise in application configuration and design of ESI product lines, and advise on client-specific configurations.
• Participate in functional, regression, and performance testing, and manage change requests with level of effort estimates.
• Review technical design specifications and provide end-user support and training.

Skills & Qualifications

• Bachelor of Science in Management Information Systems or Computer Science with 3+ years of related experience.
• 3+ years of experience in software engineering including web-based applications, with 1+ year of OO experience in C# or Java.
• Good balance of technical knowledge and business acumen, with a passion for technology.
• Customer help desk experience.
• Strong organizational, judgment, and analytical skills.
• Good written and verbal communication skills.
• Willingness to travel up to 10% and be on call for extended hours.
• Oil & Gas industry experience preferred.

Innovative cleaning and hygiene solutions for the dairy industry depend on the Application Specialist, who designs chemical and mechanical concepts, translates them into business proposals, and drives growth in the Milk Quality and Animal Health product area. Based within a cross-functional environment spanning R&D, commercial teams, and Digital Services, this role coordinates training delivery and maintains global competitive intelligence to shape market-leading cleaning solution strategies.

Project Responsibilities

• Determine innovative chemical or mechanical concepts to provide efficacious, profitable, and industry-leading cleaning and hygiene solutions for the dairy industry.
• Understand existing regional cleaning practices, equipment, local legal compliance, and equipment requirements.
• Translate concepts into business proposals, develop value propositions and product placement, and estimate budgets with profit and loss projections.
• Cooperate closely with R&D, commercial teams, DeLaval Equipment Solutions, Digital Services, and Service teams.
• Maintain global competition and business intelligence awareness for cleaning solutions products.
• Conduct training and competence handover covering technical, biological, and feature and benefit aspects.
• Contribute to driving growth and margin in the Milk Quality and Animal Health product area.

Minimum Qualifications

• Master's degree in Bioengineering, Agronomy, Chemistry, Biology, or a related field, or a Commercial Engineering discipline.
• At least 5 years of B2B experience in a role such as Product or Project Manager, Innovation Lead, or Product Specialist.
• High level of familiarity with the agricultural or food processing industry.
• Strong strategic thinking, analytical, and communication skills.
• Fluent in English.
• Organized, task-oriented, customer- and market-focused.
• Able to work in a multicultural and cross-functional environment.

The Application Specialist creates technical and clinical support infrastructure for the sales and customer training process, covering pre-sale demonstrations, installation, and post-sale service for systems requiring specialized technical knowledge. Working alongside sales teams and reporting to management, this role coordinates multiple concurrent projects and executes sales objectives for medical device products requiring some client-specific customization.

Delivery Expectations

• Provide technical and clinical support during the sales and customer training process.
• Deliver pre-sale product demonstrations, application and design-in support, and post-sale installation, training, and customer service activities.
• Support products and systems requiring technical knowledge, with some customization to client conditions.
• Cooperate with sales teams to realize sales objectives.

Required Qualifications

• Bachelor's degree from an accredited university, or a high school diploma.
• At least 2 years of experience in sales, technical programs, or project management.
• Minimum of 1 additional year of experience in Sales Operations or technical program and project management.
• Strong oral and written communication skills with strong interpersonal and leadership skills.
• Ability to influence others, lead small teams, and coordinate several projects simultaneously.
• Effective problem identification and solution skills, and proven analytical and organizational ability.

Embedded within the Sales and Marketing team, the Application Specialist executes in-house technical support, on-site instrument installations, and customer relations management across UK and Central and South Europe. Working closely with customers and the internal sales organization, this role elevates product documentation standards and delivers pre- and post-sales demonstrations and troubleshooting in the IVD and life science instrument market.

Engineering Responsibilities

• Provide in-house technical support and expertise to the Sales and Marketing team.
• Develop and manage customer relations by providing on-site and remote technical support, product demonstrations, and training in pre- and post-sales activities.
• Perform efficient instrument installations at customer sites and conduct in-depth troubleshooting.
• Manage the customer support system.
• Maintain product documentation and materials needed by the sales team.

Position Requirements

• Bachelor's degree or comparable education in an appropriate science subject with 3+ years of relevant experience.
• Experience in real-time PCR applications and instruments.
• Experience in IVD, life science, or medical device companies is a plus.
• Demonstrated ability to troubleshoot technical problems.
• Excellent communication and presentation skills in English, with strong interpersonal skills and good commercial insight.
• Passion for working closely with customers and willingness to travel up to 50%.

As the Application Specialist, this role ensures operational data integrity, system availability, and ERP change management compliance for a fleet management environment built on the Sertica platform. The IT and BI teams rely on this work to automate repetitive tasks, deliver business intelligence reports, and maintain financial controls audit readiness across office and vessel operations.

Role Responsibilities

• Ensure operational data integrity, including data migration from legacy systems into Sertica, and guarantee ongoing software maintenance.
• Agree on ERP change management schedules with IT to ensure compliance with change management procedures and tools.
• Build form templates for all old and new assets in the system and expand the repository of user guides as system knowledge is acquired.
• Develop and document account administration processes, testing, and upgrade procedures in coordination with the IT Information Security Lead.
• Ensure IT change management processes are followed, particularly involving the Financial Systems Manager, and support financial controls audits.
• Maintain day-to-day system availability and troubleshoot transaction errors between the office and vessels.
• Create Analytics reports and application dashboards using out-of-the-box system tools, and liaise with the BI team to provide business intelligence reports.
• Work with the BI team to automate repetitive tasks and contribute to forming future job functions, as this is a new position.

Background & Experience

• Degree educated from a relevant course.
• 3+ years of experience in a similar position.
• Experienced in the maintenance and management of ERP or asset management systems, including knowledge of financial controls and audit requirements.
• Experience with Sertica, relational databases, or data analysis and reporting is an advantage.
• Proven project management track record with an analytical mindset and ability to meet deadlines.
• Good verbal and written communication in English.
• A confident, consultative, and collaborative communication style.

Sitting at the intersection of workforce management technology and business operations, the Application Specialist coordinates all aspects of Kronos application administration and project management across multiple Northern European business units. Operating across HR systems, payroll integrations, and L&D teams, this role guides end-user compliance, oversees system enhancements, and follows IT change management protocols to ensure speed to market and maximum supportability.

Ownership Areas

• Administer user accounts and all data management policies for the same.
• Become a subject matter expert on the integration of key systems including HR, Kronos Payroll, and Hierarchy.
• Handle Pay Rule and Interface configurations, and maintain Vacation Accrual and Attendance policies within Kronos.
• Maintain effective relations with key stakeholders across NE functions to plan and manage activity aligned with organizational objectives.
• Enhance Kronos knowledge and user compliance across the business, assessing training needs and developing training tools in conjunction with the L&D team.
• Develop project schedules, initiate and coordinate each phase and task, and follow IT change management protocols for change requests.
• Work with Workforce Management team members and vendors to determine requirements for system enhancements and support implementation projects.

Knowledge, Skills & Abilities

• Bachelor's degree in Accounting, Finance, Business Administration, or a closely related field.
• 4-7 years of experience in a similar role, including 3 years as a Kronos or other Payroll and Financial Systems Administrator.
• In-depth knowledge at a functional and application level.
• Experience in implementing, converting, upgrading, and maintaining Kronos.
• Experience in requirements gathering, business analysis, system configuration, design, testing, and support.
• Strong change management and ITIL process experience.
• Strong analysis, organization, communication, and interpersonal skills.
• Ability to engage stakeholders and provide timely responses.

A key member of a cross-functional team of designers, strategists, project managers, and marketers, the Application Specialist coordinates usability engineering, product validation, claim substantiation, and learning material creation for software-enabled healthcare operations services focused on imaging equipment. Collaborating across Product Management, Marketing, Design, and global customer networks, this role guides the development of new services that help healthcare providers improve operational efficiency.

Executive Functions

• Define and participate in research, concept, and feasibility projects with internal and external partners.
• Formulate product propositions by identifying workflows, risks, and corresponding mitigations.
• Support Product Management and Marketing with value proposition creation, user requirements, and voice-of-customer translation.
• Work with prototyping and Design teams to make defined requirements tangible.
• Facilitate review sessions with key stakeholders, document and implement change requests, and maintain version control through multiple iterations.
• Create, manage, and execute usability plans, protocols, tests, evaluations, and reports aligned with value propositions, claims, and user requirements.
• Drive claim substantiation through validation and case studies, and perform data analysis on process metrics and KPIs.
• Establish customer engagement contracts, maintain a global customer feedback loop, and support post-market introduction activities.
• Author documentation and publications from clinical studies, prepare white papers and case studies, and co-develop customer-facing communications.
• Provide content for clinical education and training, execute customer-facing activities including training and workshops, and gather pre- and post-launch insights.

Professional Experience

• Bachelor's or Master's degree.
• 5+ years of experience in a clinical environment, healthcare organization, or similar, with a track record in product development and validation.
• Experience in usability and requirements management, including risk management and interaction design.
• Knowledge of healthcare software, data, and hardware and software systems.
• Experience in modeling and documenting commercial operations or technical service delivery processes such as Service Blueprints; Lean methodology experience is a plus.
• Demonstrated experience in Microsoft Visio and ARIS combined with Excel, Word, and standard office applications.
• Strong stakeholder management, influencing, and communication skills proven in a matrix environment.
• Strong information-gathering, facilitation, and presentation skills.

The Application Specialist produces product training programs, territory demonstrations, and post-training reports for customers and the sales team, operating across trade shows, professional conferences, and geographic field territories. Working closely with global counterparts and internal team members to develop sales, marketing, and customer service strategies, this role advances customer satisfaction and sales outcomes in the clinical and research instrument market.

Performance Expectations

• Provide technical and application leadership during the sales process by demonstrating product features, capabilities, and benefits to customers.
• Develop, coordinate, and deliver product training to customers on software, application, and equipment use.
• Monitor customer installations within the assigned territory to improve satisfaction and maintain relationships.
• Support trade shows and professional conferences through product demonstrations, promotion, and customer training.
• Use market and product knowledge to assist the sales team in developing sales, marketing, and customer service strategies.
• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs.

Qualifications & Experience

• Master's degree preferred in a related business or technical and clinical field.
• Minimum of 2 years of technical experience with demonstrated skill in specific research.
• Current Cytiva product experience and fluency in other relevant languages are desired.
• Proficiency in Microsoft Office Suite.
• Ability to communicate effectively in the local language and to present complex material in understandable terms.
• Demonstrated interpersonal and communication skills for external customers, global counterparts, and internal team members.
• Solid problem-solving skills, proven business acumen, and self-motivated with a team-oriented customer satisfaction mindset.
• Ability to multi-task, manage multiple priorities, and adapt to changing work environments.
• Willingness to travel extensively within the geographic region and to nationwide events.

Reporting to the Regional Commercial Team and Business Partners, the Application Specialist refines regional marketing strategies and supports the growth of the Integrated Systems business by translating marketing plans into actionable opportunity pipelines for account managers. Partnering with Digitalization, Marcom, and the Global Strategy Deployment Team to develop CRM dashboards and drive e-commerce reach, this role advances market share in the single-use bioreactor and cell retention systems segment.

Work Activities

• Uncover leads and create concrete plans for an opportunity pipeline for the CA Integrated Systems Team.
• Support new product launch strategies and develop an in-depth understanding of market trends.
• Communicate voice of the customer to the internal organization and develop and share standard best practices training internally.
• Develop reporting tools and dashboards in SFDC CRM system and act as a key partner to the Global Strategy Deployment Team.
• Work with Digitalization and Marcom teams to expand reach via e-commerce, web campaigns, and thought leadership, and help plan industry events including conferences and tradeshows.
• Identify opportunities to gain market share using knowledge of industry drivers, trends, and competitive dynamics.
• Travel up to 25% domestically to company sites and customer locations.

Technical Qualifications

• Bachelor's degree in a relevant scientific or engineering field with 3+ years of related experience in the biopharma industry; Master's degree in a scientific or engineering discipline preferred.
• 3+ years of single-use systems technologies or Bioprocessing experience.
• Knowledge of Bioprocessing unit operations.
• Experience in reporting and data analysis from a variety of systems.
• Proficient in Microsoft Suite including Excel and PowerPoint.
• Strong customer and sales orientation.
• Demonstrated ability to establish partnerships and communicate clearly and concisely to diverse audiences through written and oral channels.

Application Specialist oversees the full NextGen application implementation lifecycle, from system configuration through go-live support and post-go-live issue resolution, for healthcare customers across clinical and administrative settings. The work directly supports client enablement by guiding customers through defined implementation processes, advising on best practices, and owning pre- and post-launch issue resolution to ensure successful transitions to support.

Core Responsibilities

• Become a NextGen Applications expert, developing a firm grasp on the implementation process and product solutions.
• Lead customers through a defined implementation process with a focus on customer enablement.
• Build and configure NextGen applications based on customer requirements, best practices, and industry standards.
• Communicate effectively around success criteria within the project team and with external stakeholders.
• Advise customers on best practices, understand and document their goals, and recognize and mitigate project risks for upcoming go-live dates.
• Support customers with go-live questions and challenges throughout the upgrade period and post-go-live.
• Own and resolve all client issues pre- and post-go-live to ensure a successful transition to support.

Qualifications & Experience

• Bachelor's degree in Computer Science, Business Administration, or a related field, or any combination of education and experience providing the required qualifications.
• 2+ years of experience in the healthcare industry including medical sales, consulting, account management, or private practice.
• Strong accuracy, active listening, adaptability, oral and written communication, and detail-oriented problem-solving skills.
• Strong time management skills with the ability to work under pressure and on a flexible schedule, including some nights and weekends.
• Ability to travel up to 50% for essential business needs in accordance with safety protocols, including potential vaccination requirements at client sites.

Application Specialist crafts comprehensive training and certification programs for customers, staff, and distributor representatives on Refraction, Diagnostic, and Tonometry medical device products, operating across a territory requiring approximately 80% travel. The work directly supports the Reichert sales team by delivering clinical support, nurturing generated leads, and building product expertise through co-travel, educational presentations, and ongoing training program maintenance.

Areas of Ownership

• Train and certify customers, staff, and distributor representatives on company-manufactured medical device equipment, including Refraction, Diagnostic, and Tonometry products.
• Provide territory support via telephone, email, and on-site visits for training, applications, and troubleshooting.
• Complete application and in-service reports and submit all necessary paperwork regarding complaints and complications.
• Attend product training meetings, conduct meetings with distributor representatives and customers, and prepare and present educational presentations.
• Host co-travel when necessary with managers, sales, or marketing personnel, and assist the sales team with clinical support.
• Convey company marketing messages on key products and follow up on generated leads, nurturing and handing off leads as appropriate.
• Design, deliver, and maintain training programs for Reichert teams, building and maintaining product expertise.

Qualifications & Experience

• Bachelor's degree.
• Preferred experience includes O.D., Optician, C.O.T., or C.O.M.T. credentials.
• Experienced in the healthcare and ophthalmic field.
• Ophthalmic or optometric certification or a minimum of 4 years of cataract and refractive surgical experience.
• Knowledge of refraction techniques and eye disease, primarily Glaucoma.
• Excellent interpersonal, organizational, and presentation skills.
• Ability to establish priorities and work in a clinical teaching environment.
• Working knowledge of Microsoft Office.
• Highly motivated, results-driven.
• Extensive travel required, approximately 80%.