APPLICATION CONSULTANT JOB DESCRIPTION

An Application Consultant translates client requirements into deployed software that works. The role sits between a client organization and an internal delivery team, owning the gap between what a business needs and what the system does, covering requirement definition, configuration, testing, and post-go-live support. Clients range from mid-market companies to enterprise accounts running ERP or CRM platforms, where a misconfigured integration or a missed requirement can delay a go-live by months. What makes this role genuinely hard is context-switching: one week means deep configuration work, the next means facilitating a workshop with executives who have never seen the system before.

As the Application Consultant, you are accountable for the end-to-end delivery of software implementations, from translating business requirements into testable specifications through to user training and production handoff, ensuring clients realize value from the solutions deployed. You will work within a professional services or delivery team, partnering with project managers, solutions architects, and client stakeholders across multiple concurrent engagements.

Career Impact: Owning the full delivery cycle across ERP and CRM implementations develops the kind of cross-functional credibility that accelerates progression toward Senior Consultant or Solutions Architect roles.

Business Impact: Client go-live dates, adoption rates, and post-implementation support ticket volumes depend directly on how well this person configures, trains, and hands off each deployment.

Growth Opportunity: Exposure to multiple verticals and platform types within a single role builds a portfolio of implementation methodologies - Agile, waterfall, and hybrid - that broadens market value well beyond any single product domain.

• Gather and document client business requirements, translating them into functional and technical specifications for development and configuration teams.
• Configure and deploy application solutions across client environments, including ERP and CRM platforms, according to agreed specifications and deadlines.
• Design and execute test plans covering unit, functional, and user acceptance testing to validate solution quality before go-live.
• Resolve incidents and support requests from end users by diagnosing root causes and coordinating fixes with development teams.
• Deliver end-user training and produce supporting documentation, including user guides and configuration records, for each client deployment.
• Collaborate with project managers and solutions architects to track implementation progress, flag risks, and communicate status updates to client stakeholders.
• Identify process improvement opportunities within client workflows and recommend configuration or customization approaches to address them.
• Support pre-sales activities, including requirements scoping, solution demonstrations, and proposal contributions as needed.

• Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or equivalent work experience.
• 3 or more years of application implementation or consulting experience, with demonstrated delivery of software solutions to business clients.
• Proven ability to translate business requirements into testable functional specifications without reliance on a dedicated business analyst.
• Experience managing or contributing to multiple concurrent client projects with competing deadlines and changing priorities.
• Strong written and verbal communication skills, with the ability to present technical concepts clearly to non-technical stakeholders.
• Familiarity with relational database concepts and structured query language sufficient to support configuration, troubleshooting, and data validation tasks.
• Working knowledge of at least one software delivery methodology, including Agile, Scrum, or waterfall project frameworks.

• Prior experience supporting ERP or CRM platform implementations in a professional services or managed services environment.
• Exposure to system integration patterns, including API-based connectivity, data migration, and middleware configuration.
• Experience designing or delivering end-user training programs for enterprise software deployments.
• Familiarity with ITIL service management practices or formal incident and change management processes.

• Client go-live adherence rate, measuring how often deployments reach production on or before the committed date.
• Post-implementation support ticket volume per client, reflecting configuration quality and training thoroughness at handoff.
• Requirements sign-off cycle time, measuring how quickly functional specs are validated and approved by client stakeholders.
• User acceptance testing pass rate on first submission, indicating how well pre-go-live quality checks catch configuration gaps.
• Client satisfaction score gathered at project close, tied to delivery experience and consultant responsiveness.
• Typical tools: project and issue tracking (commonly Jira or Azure DevOps); documentation and diagramming (commonly Confluence or Visio).

• Base Salary Range: $75,000 to $105,000 per year, depending on experience and location
• Bonus: Performance-based bonus of 5% to 12% of base salary, typically tied to utilization and project outcomes
• Equity: Not commonly offered at this level; may apply in early-stage or pre-IPO consulting firms
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by firm size
• PTO: 15 to 20 days per year; some firms offer open or flexible PTO policies
• Common Perks: Professional certification reimbursement, travel expense coverage, and remote or hybrid work options.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required; sponsorship availability varies by employer. Employment in this role is contingent on the successful completion of a background check. Reasonable accommodations are available to qualified individuals with disabilities throughout the application and employment process - applicants requiring accommodation should notify the hiring team at the time of application. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law.

The Application Consultant owns the full arc of software implementation in critical 911 environments, from gathering client requirements and designing solutions to configuring the Intergraph I/CAD suite and developing integrations via Hexagon's EdgeFrontier toolkit. Working alongside pre-sales teams and client stakeholders, this role builds outcomes that span Oracle and SQL Server database administration, custom component development, and knowledge transfer to both technical and non-technical audiences.

Key Responsibilities

• Act as a technical resource on software implementation projects, gathering client requirements, creating solution designs, and providing best practice recommendations.
• Install, test, and configure the Intergraph I/CAD suite of products and interfaces at client sites in critical 911 environments.
• Troubleshoot installations and provide on-site and remote support to clients.
• Leverage Hexagon's EdgeFrontier integration toolkit to develop solutions that integrate disparate systems.
• Perform and consult on Oracle or SQL Server database administration, including archiving, data integrity, troubleshooting, and performance improvements.
• Use development environments such as Microsoft Visual Studio to write custom software components in support of integration solutions.
• Support pre-sales activities, including product demonstrations, trade shows, RFP contributions, and proof of concepts.

Required Qualifications

• Bachelor's degree in a technical discipline, or a non-technical degree with a technical diploma in Programming or GIS.
• At least 7 years of experience implementing and configuring software solutions, preferably in consulting or professional services.
• Prior experience as a Business Analyst Lead, including leading and documenting requirement definition activities.
• Proficiency in data visualization, report building, and dashboard design, with hands-on experience in Power BI.
• At least 5 years of SQL Server experience required, with Oracle as an asset, preferably on mid to large installations.
• Experience with integration frameworks such as SQL Server Integration Services and development using Microsoft Visual Studio (C#, VB.NET, ASP.NET).
• Excellent English communication skills, both oral and written (French is an asset).
• Ability to deliver customer workshops and product training to technical and non-technical audiences, and work independently or as part of a team.
• Experience in Public Safety (Fire, EMS, Police), BI solutions for that sector, Intergraph I/CAD products, GIS, and pre-sales support are all assets.

Embedded within the post-sales consulting and implementation team, the CIM Application Consultant III delivers solutions tailored to semiconductor and non-semiconductor manufacturing environments, from pre-sales presentations through requirements, development, and sign-off. Working closely with customers, project managers, and quality stakeholders, this role advances product and solution market penetration by analyzing manufacturing issues, documenting processes, and leading multi-phase project lifecycles.

Core Functions

• Provide post-sales proposal and implementation support to achieve satisfied customers.
• Organize and lead meetings across all phases of the presale project lifecycle, from proposal and contract preparation to deal close.
• Conduct pre-sales activities and presentations.
• Participate in documentation reviews of proposals and contracts as appropriate.
• Deliver ongoing training of products and solutions to customers for sales and marketing purposes.
• Stay current on new technologies and products through classes, seminars, conferences, and presentations.
• Study new industry CIM needs to help penetrate product and solution markets.
• Organize and lead meetings across all phases of the service project lifecycle, including requirements, specification, development, testing, delivery, and sign-off.
• Determine solutions for customer requirements by analyzing manufacturing issues, understanding the customer environment, and documenting processes and procedures.

Qualifications & Experience

• Bachelor's degree in Computer Science or Industrial Engineering, or an MBA with an information systems background preferred.
• Minimum 7 years of experience in semiconductor and non-semiconductor manufacturing environments (Display, Solar, PCB, SMT, EMS, Battery), over 10 years preferred.
• Demonstrated project leadership in roles such as PM, Solution Architect, or Quality Manager.
• CIM software experience in new plant deployments, especially MES in fab or plant manufacturing ramp-up and process improvement, with a software leader role preferred.
• Knowledge of Applied products is a plus.
• Excellent interpersonal, verbal, and written communication skills in English.
• Ability to systematically analyze and resolve problems.
• Ability to work independently and train or coach junior consultants.
• Flexibility to multi-task, shift priorities, manage special projects, and travel domestically and internationally (travel rate approximately 20%).

Reporting to the Solutions Architecture team, the Application Consultant translates business demand from commercial domains, including sales, customer service, and marketing, into feasible IT projects and platform improvements built on Microsoft Dynamics CRM and Salesforce. Partnering with third-party vendors, end-users, and internal teams, this role shapes application quality by managing enhancement lifecycles from definition and testing through deployment and training.

Primary Duties

• Provide first and second line support of global applications in the commercial business domain, including sales, customer service, and marketing.
• Work closely with Solutions Architects to translate business demand into feasible IT projects and solutions.
• Prepare and execute change management requests.
• Manage and collaborate with third-party support and other team members, ensuring team knowledge is current and documented.
• Work independently and with users to define, document, and evaluate enhancement requests, then develop, test, and deploy platform improvements.
• Provide application training to end-users and manage or collaborate on projects as needed.

Skills & Qualifications

• Bachelor's degree or equivalent training.
• Minimum of 2 years of experience as a Microsoft Dynamics CRM and/or Salesforce administrator.
• Expertise in Microsoft Dynamics CRM and/or Salesforce, including workflows, custom views, and intermediate-complexity content, as well as CRM processes such as pipeline management, lead management, and marketing.
• Experience supporting integration solutions, tools, workflows, and automation.
• Ability to manage projects, assess the impact of new requirements on integrated systems, and cope with ambiguity.
• Strong written and verbal communication skills across all organizational levels.
• Demonstrated ability to meet deadlines, prioritize simultaneous requests, and deliver quality service.

Sitting at the intersection of professional services delivery and client-facing implementation support, the Application Consultant executes data migrations, system upgrades, and dashboard development for the Global Delivery Center and Professional Services departments. Operating across multiple simultaneous client and internal projects, this role ensures that implementation templates, reporting tools, and process improvement recommendations reflect current standards and post-implementation learnings.

Duties

• Provide day-to-day services and support for the Global Delivery Center and Professional Services departments.
• Upgrade customers using steps outlined in GDC process documents and provide status updates on those upgrades.
• Perform data migration services for clients and execute implementation tasks according to requirements and deadlines.
• Manage implementation tasks across multiple clients and internal projects simultaneously.
• Update implementation templates and related artifacts to reflect lessons learned from post-implementation reviews.
• Develop reports and dashboards for customers using existing reporting tools.
• Provide input and process improvement recommendations as needed.

Requirements

• Bachelor's degree required.
• Minimum of 2 years of relevant business experience in an office environment.
• Experience in software services or consulting services administration.
• Experience with ERP software and manufacturing is a plus.
• Experience with Crystal Reports is a plus.
• Proficient with Microsoft Office Professional, including PowerPoint, Word, Excel, and Outlook.
• Strong English communication, time management, problem-solving skills, and attention to detail.
• Must be a self-motivated team player, willing to learn and innovate.
• Up to 80% travel required.

A key member of the functional implementation team, the Application Consultant designs and executes SAP QM module customizing, defines black box testing conditions for business sub-process elements, and leads worldwide application launches in cooperation with internal customers and the software development department. Collaborating across functional units and development teams, this role delivers consistent solution design, programming templates, and documentation that enable integrated, well-governed SAP S/4 environments.

Functions

• Design IT-supported business sub-process elements according to the DRX process map in cooperation with functional units and define software development requirements.
• Define and detail black box testing conditions for business sub-process elements, conduct tests, and document selected sub-processes and elements.
• Launch applications and modules worldwide in cooperation with internal customers and the software development department.
• Create internal publications such as customizing and development documentation, FSDs, CODs, roles, and FUT/TUT.
• Evaluate, select, and define suitable implementation versions for programming requirements and ensure consistent overall customization.
• Define design samples, programming templates, and implementation regulations in customizing, and execute the required customization for the SAP QM Module.

Experience & Qualifications

• Bachelor's degree or professional certification.
• 3-5 years of experience in an SAP module.
• Knowledge of interfaces for integrated processes.
• Knowledge of interface technologies for SAP S/4, QM, and eWM, including IDOC interfaces, background jobs, and ABAP requirements specification.
• Very good English skills.
• Process-oriented thinking and well-developed problem-solving skills.
• Glexibility, and intercultural competence.

Consistent client satisfaction with enterprise SAP environments depends on the Application Consultant, who resolves end-user incidents, works with development teams to implement fixes, and facilitates workshops that clarify requirements and produce updated project documentation. Based within a service delivery structure that reports progress to delivery managers, this role supports the full project lifecycle across functional domains, including Finance, HR, and Business Information Systems.

Accountabilities

• Gain knowledge and expertise in specific SAP modules.
• Resolve incidents identified by end users and work with clients to understand, diagnose, and anticipate issues.
• Work with the development team to implement fixes and report to service delivery managers on deliverables.
• Attend and facilitate workshops, clarify client requirements, and create or update project documentation.
• Test new developments.

Technical Qualifications

• Bachelor's degree, ideally in Computer Science or Business Information Systems, though Finance, HR, or Business graduates are also well-suited for functional roles.
• Understanding of the project lifecycle and agile methodology.
• Ability to plan and organize workload to achieve deadlines and interpret data to provide meaningful insights.
• Strong written and verbal communication and interpersonal skills for client and team relationships.
• Drive, curiosity, and willingness to be challenged, with a passion for technology, SAP, and problem-solving.

As the Application Consultant, this role leads the developer team and quality assurance tests in SDLC best practices, covering the full arc from requirements documentation and technical specifications through mentoring and on-time project launches. The development team relies on this work to build robust solutions grounded in iSeries, Java, and React JS across domains, including securities custody, safekeeping, and core banking.

Activities

• Lead the developer team and quality assurance tests in SDLC best practices.
• Ensure proper development of requirements documentation, cost estimates, technical specifications, and project support documentation.
• Identify and evaluate emerging technologies and tools that enhance or automate the application development process.
• Provide technical mentoring to the development team through analysis and skill development.
• Work closely with client teams to plan and launch projects on time, on budget, and according to specifications.

Position Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• 5-10 years of IT experience in software design, development, or testing.
• Deep understanding of iSeries, Java, and React JS.
• Strong knowledge of Object-Oriented programming and common design patterns.
• Strong system and business analysis skills with excellent knowledge of the project lifecycle and application development process.
• Domain knowledge in securities custody, safekeeping, clearing, or core banking is preferred.
• Strong analytical and problem-solving skills.
• Good interpersonal skills with the ability to communicate effectively with global partners.
• Self-motivated, proactive, adaptable team player able to work under pressure in a dynamic environment.

Application Consultant delivers administration, development, and enhancement of the Microsoft Dynamics SL ERP environment, including the integration layer connecting Dynamics SL, the Catalina API, and other enterprise applications. The work directly supports end-user operations by coding, testing, and deploying solutions across reports, custom screens, data warehouse components, and integrations in collaboration with technology teams and third-party services.

Operational Focus

• Administer, troubleshoot, and develop the Microsoft Dynamics SL ERP environment and related systems.
• Administer the integration layer between Dynamics SL, the Catalina API, and other enterprise applications.
• Develop and enhance reports, integrations, custom screens, data warehouse components, and related needs.
• Code, test, and deploy enhancements, and interface with end users to address support issues.
• Work collaboratively with other technology teams and third-party services to complete tasks.

Knowledge, Skills & Abilities

• Degree in IT, Computer Science, or a related field.
• Hands-on experience with ERP administration, with Dynamics SL preferred.
• Extensive experience with software, database, and API development, including SQL, C#, XML, JSON, REST, SOAP, and .NET (C#, VB).
• Advanced knowledge of programming languages, system integration solutions, and data security.
• Experience with Agile (Scrum) methodologies and SQL Server administration and development.
• Self-motivated, flexible, positive attitude, team player with solid time management and organizational skills.
• Passion for keeping up with IT advancements.

The Application Consultant produces high-quality software by developing specifications with critical stakeholders in Java, executing thorough unit and functional testing, and automating new features within the CI/CD pipeline. Working within a full agile project lifecycle, this role advances client-facing applications through debugging, containerized deployment, and distributed systems design spanning caching, messaging, and load balancing.

Key Deliverables

• Work closely with critical stakeholders using Java to develop necessary software specifications.
• Perform thorough unit and functional testing to ensure high-quality products.
• Test and automate new software product features within the CI/CD pipeline.
• Debug and improve faulty applications for clients as needed.
• Participate in the full lifecycle of agile project development.

Professional Experience

• Proficiency in Java with good coding specifications, and in Spring, Spring MVC, SpringBoot, Spring Cloud, MyBatis, and other common frameworks.
• Proficiency in containerized deployment with experience in cloud computing, and skilled in distributed systems design, including caching, messaging, and load balancing.
• Experience with enterprise-level projects, including workflow and system integration.
• Practical knowledge of Agile development, Scrum, and Kanban.
• Ability to deal with ambiguous requirements, translate business needs into technical solutions, and communicate effectively in English.

Embedded within the IT organization, the Application Consultant refines processes and interfaces across assigned business domains by translating business requirements into functional and non-functional IT specifications through requirement engineering. Working closely with process offices, end users, and development teams, this role oversees software implementation, application operation, and second and third-level incident support to maintain reliable, well-documented business systems.

Areas of Ownership

• Analyze and optimize processes and interfaces within assigned business domains.
• Translate and document business requirements into functional and non-functional IT specifications through requirement engineering.
• Participate in and consult with process offices on process optimization.
• Process user requests and questions, and deliver second and third level support in case of incidents.
• Maintain application operation and take responsibility for software implementation and the associated support concept.

Background & Experience

• Extensive knowledge of processes and applications within the assigned business domain.
• Extensive understanding of common process modelling, testing, documentation, support, and configuration standards and tools.
• Expert knowledge in functional and non-functional requirements engineering.
• Experience in agile ways of working.
• Fluency in English (German is an advantage).

Reporting to enterprise leadership, the Application Consultant develops product vision, OKRs, goals-based roadmaps, and MVPs aligned to customer and business outcomes while managing cross-business stakeholder relationships across DevOps and agile delivery programs. Partnering with squad teams through standups, playbacks, and investment boards, this role refines the product portfolio by balancing tradeoffs among value, design, and technical constraints to ensure measurable journey metrics and realized value.

Role Responsibilities

• Hold the problem space and own the product vision, evolving it and aligning goals to value.
• Understand the client's business strategy, customer segments, and customer journey needs, and test assumptions accordingly.
• Work with the team to define acceptance criteria, facilitate estimation, agree on a definition of done, and address impediments.
• Facilitate team activities, including story mapping, prioritization, road mapping, brainstorming, and business model canvas sessions.
• Develop value maps, goals-based roadmaps, OKRs, KPIs, and product metrics, using data-driven decision making.
• Define MVPs aligned to customer and business outcomes, adding features incrementally, and balancing tradeoffs among product value, design, and technical constraints.
• Manage cross-business stakeholder relationships and interface with enterprise leaders as an advocate for experience and outcomes.
• Participate in and lead squad activities, including standups, playbacks, planning, workshops, investment boards, and garage boards.
• Track and report on value realized and relevant journey metrics, and ideate on new features and products using mockup tools.

Minimum Qualifications

• Must hold CSPO, PSPO, or SAFe POPM certification.
• 14+ years of IT experience, with 3+ years as a Product Owner, preferably in software development and delivery.
• Experience working directly with customers and customer teams.
• Cross-industry and deep domain experience in Product Ownership.
• Ability to inspire Product Teams, communicate business vision to varied audiences, and position the desirability, viability, and feasibility of technology against customer objectives.
• Knowledge of Product and Portfolio Strategy, Design Thinking, Lean Startup, Design Sprint, Usability Testing, exponential technologies, and engineering practices, including DevOps.
• Knowledge of ALM tools, proven innovation through awards or patents, and recognized thought leadership are added advantages.

Sitting at the intersection of product data strategy and enterprise consulting, the Senior PIM Application Consultant provides best-practice guidance on PIM, DAM, MDM, and print disciplines while designing solution architectures that make Contentserv PIM implementations successful for international customers. Operating across the national and international partner network, project management, and technical implementation, this role develops fit/gap analyses, effort estimations, and continuous improvement feedback loops that advance Contentserv's strategic initiatives.

Job Functions

• Establish expert contact with customers and provide best-practice advice on all PIM-related topics.
• Design the right solution to ensure Contentserv PIM becomes a successful project for customers.
• Work in close cooperation with the international consulting and implementation team to pursue Contentserv's strategic initiatives.
• Support the national and international partner network with best-practice knowledge.
• Identify relevant requirements and create corresponding specifications, fit/gap analyses, effort estimations, and offerings.
• Derive and define suitable solution designs in close cooperation with customers, and support external implementation partners as a mentor.
• Take care of project management and project planning, and establish feedback loops for continuous improvement.

Qualifications & Experience

• Proven expertise within product data PIM, DAM, MDM, Print, or similar disciplines, with many years of consulting experience.
• Familiarity with typical PIM-related disciplines, including data modelling, configuration, data onboarding, translation, content syndication, and print approaches for large and smaller enterprises.
• Hands-on experience with web applications (PHP, MySQL) and technical skills in import/export formats (JSON, XML, REST APIs).
• Ability to navigate Unix OS environments with corresponding protocols (ssh, scp, sftp).
• Understanding of industry standard data formats (EClass, ETIM, BMEcat).
• ContentServ knowledge or proficiency in another PIM solution is a plus.
• Excellent knowledge of business processes in the field of manufacturers and retailers, with fluent English language skills.
• Excellent communication skills, transparent and professional attitude, and ability to work as a team player in an international environment.

A key member of the Client Services and Delivery team, the Application Consultant develops and drives action plans for SaaS solution implementations, integrating Nakisa products with ERP platforms such as SAP or Oracle while coordinating with financial, HR, and IT resources to meet agreed timeframes. Collaborating closely with the Project Manager, R&D team, and business representatives, this role produces weekly status updates, validates requirements, and ensures project templates reflect the latest standards to enable on-time, satisfactory client delivery.

What You'll Do

• Maintain a solid understanding of Nakisa solutions and technologies and clearly explain them to clients.
• Engage daily with internal and external clients to ensure smooth onboarding and manage projects to completion within agreed timeframes.
• Understand client business issues and work with business representatives, developers, Financial and HR consultants, and IT resources to achieve required objectives.
• Integrate Nakisa solutions with ERP solutions such as SAP or Oracle, and gather and validate requirements with the Project Manager.
• Develop and drive action plans for issues and tasks, and provide weekly project status updates to management.
• Work with the R&D team to define and develop new tools, and ensure project templates reflect the latest solutions and standards.

Education & Experience

• Degree in accounting, finance, MIS, or equivalent experience.
• CA, CPA, or CMA designation and SAP Certifications are strong assets.
• Minimum 4 years of experience as a Business or Functional Analyst, Accountant, or Consultant.
• Experience working on SAP FICO module in support or implementation.
• Experience leading projects with multiple stakeholders is desired.
• IFRS and IAS knowledge, particularly IFRS 16 and IAS 16, and knowledge of SAP FICO are strong assets.
• Excellent problem-solving skills.
• Clear and concise communication, strong attention to detail, and ability to manage priorities and deadlines.
• High energy with the ability to multi-task in a dynamic environment, with a positive attitude and team spirit.

Reliable airport technology outcomes depend on the Application Consultant, who implements Veovo products and solutions, including programming software modifications and developing deployment-specific integration and configuration, while providing 24-hour rostered on-call support and guiding team members in technical best practices. Serving as a positive technical influence across the team and with airport customers, this role promotes Veovo solutions through sales support, prospect demonstrations, and accurate service ticket resolution.

Day-to-Day Responsibilities

• Analyze customer and new product requirements and write specifications.
• Implement Veovo products and solutions, including programming software modifications and developing deployment-specific integration and configuration.
• Provide customer training and produce technical and user documentation for deployed solutions.
• Assist with software and process quality assurance, and provide 24-hour rostered on-call problem resolution support.
• Guide other team members and act as a positive influence for technical best practices within the team.
• Promote Veovo solutions, assist in sales operations and prospect demonstrations, and effectively handle assigned service tickets from airport customers.
• Maintain accurate and timely timesheets and adhere to company compliance policies, health, and safety responsibilities.

Skills & Qualifications

• 3+ years of experience in a similar role, with strong analytical, problem-solving, and critical thinking skills.
• Technical and programming skills in one or more of the following: MSSQL T-SQL, Oracle PL/SQL, C# .NET, or JavaScript with the Angular framework, with demonstrated coding best practices.
• Proven ability to understand and communicate technical and business concepts.
• Working knowledge of SDLC methodologies.
• Experience in the airport or airport technology sector is a plus.
• Capable of using standard desktop software packages.
• Personal responsibility and ability to work in a team or autonomously.

As the Technical Application Consultant, this role develops and delivers training programs and CPD educational seminars that equip sales teams and internal stakeholders with authoritative knowledge of core lighting applications across the UK and Ireland market. The lighting solutions function relies on this work to identify knowledge gaps, produce innovative selling stories, and ensure internal and external teams are fully prepared ahead of product launch windows.

Scope of Work

• Provide training programs and content to meet the requirements of sales and internal teams, and deliver training sessions with appropriate supporting materials.
• Align the training plan with programmed events such as sales team meetings to ensure effective delivery and cost management.
• Ensure relevant training is pre-planned in close alignment with product launch windows so that internal and external teams are fully trained on new application selling stories.
• Develop and deliver CPD educational seminars at various locations.
• Ensure the company is the authority on core lighting applications in the UK and Ireland market.
• Proactively identify knowledge gaps in individuals and teams, then conceive, produce, and deliver relevant training.

Required Qualifications

• Comprehensive understanding of lighting solutions and applications with experience in the technical aspects of lighting and lighting design.
• Experience in conceiving and formulating innovative selling stories.
• Confident presenter with credibility and authority across all lighting-related subject matter.
• Excellent attention to detail with experience working with complex data and figures.
• Excellent communicator with strong presentation and negotiation skills.
• A natural ability to build relationships with colleagues and customers.
• Ability to perform in a dynamic, fast-paced environment with a positive, curious, and continuously improving mindset.

Application Consultant oversees the design and implementation of integration solutions for Vattenfall's cloud-first IT environment, spanning .NET/C#, Microsoft BizTalk, WCF, SQL Server, and Microsoft Azure in support of business areas across all Vattenfall countries. Success in the position means technical solution designs are implemented, tested, and documented to a high standard, and the integration platform, both on-premise and in the cloud, is continuously improved through collaboration with business analysts and IT architects across an international virtual team.

Work Activities

• Support business analysts in defining requirements.
• Assist IT architects with integration-specific topics.
• Create technical solution designs for integration projects.
• Implement, test, and document integration solutions.
• Contribute to the continuous improvement of the integration platform, both on-premise and in the cloud.

Experience & Qualifications

• Bachelor's or Master's degree in Computer Science or a similar field.
• At least 3 years of experience in .NET/C#, BizTalk, Azure Cloud, WCF, and/or SQL Server Integration Services or Azure Data Factory.
• Experience in event-driven or streaming integration using Kafka is a plus.
• Fluent in English (Dutch, German, Polish, or Swedish is a plus).
• Good team player in an international environment.
• Willing to learn and maintain a positive attitude toward change and challenges.

The Application Consultant creates structured pathways from system study through installation and continuous account monitoring for successful Sage 300 project implementations, conducting user training and coordinating with development teams on system specifications. Working with clients across pre and post-sales stages, this role supports help-desk and on-site troubleshooting, report and form customization, and database setup that enable clients to realize the full value of their ERP investment.

Performance Expectations

• Manage project implementation from system study and specification preparation through testing, installation, and continuous account monitoring.
• Conduct user training and pre and post-sales demonstrations of the system to clients.
• Study user requirements and coordinate with the development team on system specifications.
• Provide help-desk and on-site support, troubleshooting, and report and form customization.
• Evaluate software, understand customer needs, and set up the company database.

Minimum Qualifications

• Minimum 2 years of experience in ERP solutions.
• Knowledge of IT and accounts, MS Products, Seagate Crystal Reports, and MS SQL database.
• Understanding of financial and business operational workflows and company requirements.
• Excellent communication and presentation skills.
• Patient and independent work style.
• Minimum travel required (transport reimbursed).

Embedded within a multi-project implementation environment, the Senior Application Consultant refines business processes through interactive requirements workshops, translates user needs into functional and technical requirements, and oversees project status communication to management, implementation teams, and stakeholders. Working closely with customers, business development leads, and internal delivery teams, this role strengthens the organization's capacity to respond to customer inquiries while managing escalations and building response strategies across simultaneous engagements.

Leadership Responsibilities

• Support and lead process enhancement initiatives and facilitate requirements gathering via interactive workshops.
• Develop and maintain knowledge of business processes and applicable procedures.
• Manage activities across multiple simultaneous projects to produce successful results.
• Support key project implementation activities and communicate project status to management, implementation teams, and stakeholders.
• Monitor project-related issues or escalations and build response strategies to address them.
• Ensure the organization is equipped to respond to customer inquiries and assist with business development activities.

Qualifications & Experience

• Bachelor's degree in Business or a Technology-related field.
• 3+ years of experience as a Technical Business Analyst, including translating user needs into functional or technical requirements.
• Proficient with Word, Excel, and PowerPoint; Visio preferred.
• Understanding of systems engineering concepts and enterprise technology delivery experience.
• Good management and leadership qualities.
• Excellent problem-solving ability.

As the Application Consultant, this role guides requirements gathering discussions for media software solutions, advocates industry best practices, and gathers and documents clear functional specifications, data flows, and project documentation for media and entertainment industry clients collaborating with internal development teams. The Client Services team relies on this work to ensure direct client technical support, via phone, email, and on-site engagement, is accurately logged, diagnosed, and escalated to sustain strong client relationships across all organizational levels.

Strategic Responsibilities

• Lead project requirements gathering discussions and advocate for industry best practices for media software solutions.
• Gather, document, and produce clear functional specifications, data flows, and project documentation for client requirements.
• Understand product functionality and operational knowledge of Vistex software and prepare use case management tools to document and resolve issues.
• Assist with direct client technical service and support via phone, email, and on-site engagement, including logging, diagnosing, and escalating issues as required.

Technical Qualifications

• Bachelor's degree required.
• 3+ years of experience in the media industry with a focus on legal, rights, sales, or finance and accounting business processes.
• Hands-on experience implementing software products, including ERP applications, with proven knowledge of software development, QA, and implementation methodologies.
• Exemplary client-facing technical and business support skills, with demonstrated ability to develop and maintain client relationships at all organizational levels.
• Advanced computer skills and working knowledge of Microsoft Project, Visio, Word, Excel, PowerPoint, and Outlook.
• Strong analytical, creative, and critical thinking skills with excellent attention to detail, strong time management, and ability to prioritize and meet deadlines.
• Goal-oriented, enthusiastic, positive, self-motivated, highly reliable, flexible, and able to work independently or as part of a team.

A key member of the Trinity Health IT shared services environment, the Application Consultant coordinates critical analysis of data, leads application integration decisions, and reengineers business processes across Healthcare Acute and Ambulatory settings in support of clinical, financial, and operational programs. Collaborating with TIS personnel, vendor teams, and all organizational levels, this role guides specialized decisions on electronic health records, clinical implementations, and regulatory compliance to improve patient safety, productivity, and financial outcomes.

Delivery Expectations

• Consult with providers, clinicians, executives, and management at all levels to support decisions, workflows, and new initiatives.
• Provide critical analysis of data to support assigned programs and projects, and articulate findings to colleagues, customers, and management.
• Guide and contribute to the development of program and project deliverables aligned with corporate strategy.
• Provide specialized guidance on integration, system selection, electronic health and financial records, clinical implementations, and process transformation.
• Research and contribute to recommendations on new functionality timing, upgrade design processes, and innovative application solutions for workflow, patient safety, productivity, and financial challenges.
• Investigate and validate issues identified by TIS and site personnel, and define and recommend solutions while supporting management in prioritizing vendor and business process issues.
• Provide leadership direction for application integration decisions, analyze and reengineer business processes, and prepare detailed project work plans and status reports.
• Maintain working knowledge of applicable federal, state, and local laws and regulations, and adhere to the Trinity Health Integrity and Compliance Program and Code of Conduct.

Education & Experience

• Bachelor's degree in Information Technology, Healthcare, or a related field, or equivalent combination of education and experience.
• Minimum 5 years of IT experience, people management experience preferred.
• Strong understanding of Healthcare Acute and Ambulatory environments, including clinical and financial systems, industry experience in a shared services environment.
• Excellent written and verbal communication, human relations, management, and presentation skills.
• Strong analytical, organizational, and group process skills, with the ability to manage complex problem-solving and prioritize work across teams.
• Ability to consult and collaborate with all levels of an organization, operate in a collaborative shared leadership environment, and travel as required.
• Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others toward organizational mission and values.

Consistent accuracy in EDI map configurations and trading partner implementations depends on the Application Consultant, who analyzes customer requirements, delivers day-to-day implementation requests into OpenText Managed Services systems, and conducts root-cause analysis for issues raised during client testing. Serving as the primary delivery interface to clients, delivery managers, and counterparts, this role executes test cases and scenarios, manages map rules based on client requirements, and maintains strong customer relations across ASPAC, EMEA, and US time zones.

Core Responsibilities

• Engage clients to obtain EDI requirements and ensure completeness and accuracy of map packages and requirements documentation while maintaining good customer relations.
• Analyze customer requirements, data integrations, and interfaces, and deliver day-to-day implementation requests for trading partner and map configurations into OpenText Managed Services systems.
• Implement changes for existing data integrations and follow policies and best practice mapping to define map rules based on client requirements.
• Consistently create test cases and scenarios, form test files, run tests, and evaluate reports.
• Investigate and conduct root-cause analysis for issues raised during client testing, and deliver project status updates to clients, delivery managers, and counterparts as needed.

Required Qualifications

• Graduate of Computer Science or another technical discipline.
• Knowledgeable in programming languages such as Perl, C#, C++, Java, or JavaScript.
• Strong customer focus with excellent problem-solving skills, logical thinking, and attention to detail.
• Excellent teamwork and collaboration skills, with the ability to inspire and motivate others toward goal accomplishment.
• Ability to handle multiple priorities in a fast-paced environment, work independently, and manage time effectively.
• Willing to be on-call beyond normal hours and work on any shift (ASPAC, EMEA, or US).

As the Application Consultant, this role develops and maintains in-depth technical and operational knowledge of Vistex Counterpoint Suite software, gathering and documenting client requirements for new functionality and producing functional specifications and test specifications for development teams in the media and entertainment sector. The Client Services team, based in Los Angeles, relies on this work to sustain client relationships through direct support, quality assurance, training, pre-sales technical assistance, and project monitoring across phone, email, and on-site channels.

Ownership Areas

• Develop and maintain in-depth technical and operational knowledge of Vistex Counterpoint Suite software products.
• Provide direct client technical service and support via phone, email, and on-site engagement, including logging, diagnosing, resolving, and escalating issues as required.
• Gather and document client requirements for new functionality, features, and interfaces, and produce clear functional specifications and test specifications for development teams.
• Actively test and participate in quality assurance activities, and use case management tools to document problems and record resolutions.
• Develop system, support, and training documentation for internal use and with clients, and train clients and colleagues in Vistex products and solutions.
• Assist the Sales and Marketing team with technical pre-sales, during-sales, and post-sales support, including customized product demonstrations.
• Manage project monitoring and reporting, with some project management responsibilities.

Professional Experience

• BA/BS degree in a closely related field.
• 3+ years of experience in an Application Consultant or Business Analyst role, with large and small company experience and strong business acumen.
• Hands-on experience implementing software products, including ERP applications.
• Proven knowledge of software development, QA, and implementation methodologies.
• Exemplary client-facing service and support skills with demonstrated ability to develop and maintain client relationships at all organizational levels.
• Advanced computer skills and working knowledge of Microsoft Project, Visio, Word, Excel, PowerPoint, and Outlook, plus hands-on database framework and methodology experience.
• Strong verbal and written communication skills, demonstrated analytical and critical thinking ability, and excellent attention to detail.
• Goal-oriented, positive, self-motivated, highly reliable, and able to work independently or as part of a team with strong time management and integrity.

Application Consultant manages complex client engagements and workstreams spanning Enterprise Architecture, Cloud, and DevOps, serving as a primary client point of contact and identifying follow-on opportunities while tailoring best-practice frameworks to CxO-level strategic challenges. Success in the position means boardroom-ready analyses, reusable templates and case studies, and active contributions to Gartner community events, recruiting, and mentoring that strengthen the practice across industries and geographies.

Executive Functions

• Lead and manage straightforward engagements or workstreams, delivering accurate and high-quality content.
• Manage complex workstreams with oversight and serve as a primary client point of contact to ensure mutual understanding of engagement approach, timeline, and activities.
• Identify follow-on and expansion opportunities, and support development of client proposals and business development initiatives.
• Lead hypothesis development and testing, identify client critical priorities, and review deliverables and work products by peers.
• Develop and finalize reusable templates, frameworks, and case studies, and tailor best practices to client situations.
• Participate in local Gartner community events, contribute to Industry and Practice consulting communities, and support recruiting and onboarding efforts.
• Serve as an informal mentor to junior colleagues, provide lateral and upward feedback, and develop knowledge across different industries and practices.

Skills & Qualifications

• Master's or MSc degree (strong education required).
• Minimum 4 years of consulting experience from a top management consulting firm.
• IT technical expertise in areas such as Enterprise Architecture, Technical Architecture, Application Strategy, Cloud, or DevOps.
• Fluency in Dutch, French, and English.
• Ability to analyze complex questions into actionable boardroom presentations.
• Ability to work effectively with CxO teams on strategic challenges.
• Team player with an open mindset for feedback, continuous improvement, and a no-limits attitude toward growth.

The Application Consultant crafts complete customer implementations for Apex and integrated CAI products, covering on-site configuration, testing, go-live activities, and Crystal Reports upgrades while providing training and consulting services that help clients in the construction and bulk materials industry achieve their business goals. Working with customers, the Programming Department, and internal colleagues, this role documents all cases in Clarify, applies continuous improvement methodology, and travels up to 75% domestically and internationally to sustain excellent customer experiences.

Key Responsibilities

• Complete customer implementations while providing excellent customer experiences and consulting and training services to improve efficiency and achieve business goals.
• Provide customer implementations and training on-site or over the phone for Apex and other integrated CAI products.
• Assess and resolve product or service issues, research open cases, and test and reproduce issues to identify root causes and relay bug findings to the Programming Department.
• Document all cases and case notes in Clarify and document implementation processes while applying continuous improvement methodology.
• Travel to customer sites for project meetings, configuration, testing, upgrades, and go-live activities.
• Upgrade, modify, and convert Crystal Reports for customers and train others in the department on an ongoing basis.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• 1+ year of experience in a customer support role and 1+ year in the computer software or construction materials industry preferred.
• Knowledge of the construction and bulk materials industry, including Plant Automation, PLC and OPC Connectivity, basic electrical understanding, and Accounting, Sales, and Billing, is a plus.
• Strong proficiency with MS-SQL databases, Windows Operating Systems, and Servers.
• Experience with networking, hardware, drivers, and help desk support.
• Strong problem-solving, interpersonal, and communication skills, with the ability to remain calm and professional in fast-paced situations.
• Up to 75% travel required, domestic or international, including possible weekend travel.

Embedded within an agile consulting practice, the Application Consultant designs and delivers Modern Applications Solutions using a Cloud First, Mobile First approach across the full project lifecycle, from envision through deploy, spanning Azure, O365, Dynamics, and enterprise architecture. Working closely with engagement teams, delivery partners, and client stakeholders, this role develops strategic insight into the risks, benefits, and opportunities of complex solutions and pursues upsell opportunities to ensure expected business value is realized.

Core Functions

• Work with customers and delivery partners to define and deliver Modern Applications Solutions with a Cloud First, Mobile First approach.
• Drive activities to deploy solutions that provide expected business value, covering the full project lifecycle from envision through deploy.
• Ensure the quality of own and partner deliverables and act as a trusted solution advisor across engagements ranging from short consulting assignments to large implementation projects.
• Act as a technical expert for broad and complex issues, working independently and as part of an agile team.
• Analyze and provide strategic insight into the risks, benefits, and opportunities of various solutions, and proactively pursue upsell opportunities with the engagement team and partners.

Qualifications & Experience

• Demonstrated IT experience on the Microsoft Application platform, including architecting, designing, implementing, testing, and deploying complex solutions.
• Deep knowledge in one or more of the following: technical leadership of development teams, Cloud technologies (Azure, O365, Dynamics), development languages (C#, VB.NET, JavaScript, HTML5, WCF, WF, MVC), server systems (BizTalk, SQL), client systems (modern and mobile apps), ALM methodologies (Agile, SCRUM, TFS), DevOps, and Solution Architecture (SOA, enterprise architectures).
• Highly credible with a demonstrable ability to solve business problems and explain value from business outcomes to deep technical detail.
• Passion for customers and learning.
• Proven ability to be client-focused, results-focused, proactive, collaborative, and confident under pressure.

The Application Consultant designs systematic second-level support workflows, managing the Service Desk and Business Level 2 application support ticket knowledge base while performing daily system health monitoring and root cause analysis for medium to large project environments. Working with application development teams, customer interfaces, and management, this role maintains portal content, how-to guides, and application management guides to ensure reliable, well-documented system performance.

Engineering Responsibilities

• Work with application development teams and manage and review the knowledge base of Service Desk and Business Level 2 application support tickets.
• Understand complex business logic, test scenarios, and analyze and investigate issues, providing root cause analysis where possible.
• Monitor and manage workarounds, conduct functional and technical system requirements analysis, and translate findings into comprehensive documentation.
• Assist with the compilation of incident reports and support testing and troubleshooting processes as needed.
• Provide second-level support as the main interface to the customer, using an effective knowledge base and knowledge management techniques.
• Perform daily monitoring of system health and performance through review and evaluation of usage reports, and update portals, how-to guides, and application management guides.

Minimum Qualifications

• University degree of at least 2 years in IT or a related field, or secondary education with a minimum of 5 years of IT experience plus 3 years of professional experience in the relevant field.
• At least 2 years of experience supporting the implementation and operation of medium to large projects using relevant technologies.
• Knowledge of RUP or Agile programming processes.
• Experience with at least one UML design tool, and usage of ITIL processes.
• Exposure to or hands-on development experience in Oracle DB, Java, HTML, or WordPress.
• Experience with PKIs, SSL, Cryptography, and content management of public-facing WordPress websites.
• Knowledge of HTML and PHP is a plus.
• Strong analytical and problem-solving skills.
• Good communication skills with excellent command of English.