AMBASSADOR JOB DESCRIPTION

An Ambassador welcomes guests and guides their visit. The position spans settings from professional sports arenas and resort pool decks to brewery tour centers and private membership clubs, where guests expect both warmth and quick problem-solving. Many of these venues also expect the Ambassador to upsell beverage, retail, or membership programs as part of routine guest interactions, which most concierge or front-desk roles do not. Success depends on staying calm during complaints, busy events, and changing weather, since most shifts happen outdoors or in high-traffic indoor spaces.

Ambassador, the role owns every walk-up guest interaction across pool decks, tour centers, arenas, and retail counters, shaping whether a visit becomes a repeat one. Working alongside security, concessions, and venue or outlet management, the Ambassador covers shifts that include evenings, weekends, and live events to keep guest flow steady.

Career Impact: Handling accessibility requests under ADA guidelines and managing VIP or high-end club interactions develops a service skill set valued across hospitality and venue management.

Business Impact: Quick, professional complaint resolution directly affects whether guests return for the next game, tour, or club visit.

Growth Opportunity: Experience upselling beverage, retail, and membership programs builds toward roles in venue operations, hospitality sales, or guest experience management.

• Guide guests through facility layouts, scheduled tours, and program offerings to ensure an informed, enjoyable visit experience.
• Promote beverage, retail, and membership programs during guest interactions, in collaboration with outlet staff, to drive incremental sales.
• Resolve guest complaints and service issues on the spot across indoor and outdoor areas, escalating to management when needed.
• Maintain cleanliness, organization, and safety standards in guest-facing areas, including decks, lobbies, and retail spaces, throughout each shift.
• Collaborate with security, concessions, and other onsite departments to keep large-scale guest operations running smoothly.
• Build repeat-visit relationships with guests by recording preferences and following up on requests across service touchpoints.
• Communicate safety, accessibility, and policy information clearly to guests in varied indoor and outdoor settings.
• Track inventory, supply levels, and promotional materials needed to support ongoing guest-facing operations.

• High school diploma or equivalent, with no advanced degree required.
• 1 or more years of customer service or guest-facing hospitality experience, with comfort in fast-paced, high-volume environments.
• Strong verbal communication and interpersonal skills for engaging a high volume of guests across varied settings.
• Ability to work flexible hours, including evenings, weekends, holidays, and event-based or seasonal schedules.
• Ability to remain calm and resolve guest issues professionally under pressure.
• Comfortable standing, walking, and working in varied indoor and outdoor environments for extended periods.
• Ability to collaborate effectively with onsite departments such as security and concessions to support smooth operations.
• Demonstrated reliability, professionalism, and a guest-first attitude when representing the brand to a broad and varied guest base.

• Experience conducting guided tours, special events, or promotional programs within a fast-paced, guest-facing hospitality setting.
• Background in luxury hospitality, sports and entertainment venues, or specialty retail environments serving high-volume guest traffic.
• Familiarity with upselling or cross-selling techniques for beverage, retail, or membership-based loyalty programs.
• Bilingual or multilingual communication skills that support engagement with a diverse range of guest populations and visitors.

• Guest satisfaction score (CSAT), reflecting service quality during tours and onsite interactions.
• Upsell conversion rate, measuring beverage, retail, or membership sales generated per shift.
• Complaint resolution time, tracking how quickly guest issues are resolved onsite.
• Repeat-visit rate among engaged guests, reflecting relationship-building effectiveness.
• Shift attendance and punctuality rate, reflecting reliability during high-traffic events.
• Inventory or supply accuracy rate for retail and promotional materials.

• Base Salary Range: 32,000 to 42,000 dollars annually, often paid hourly.
• Bonus: Occasional event-based or seasonal incentive bonuses.
• Equity: Not typically offered at this level.
• Health Benefits: Standard medical, dental, and vision coverage for eligible employees.
• PTO: 1 to 2 weeks paid time off annually.
• Common Perks: Employee discounts and free or discounted event or venue access.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected under federal, state, and local law. Reasonable accommodations are available for applicants and employees with disabilities upon request. Offers of employment are contingent on successful completion of a background check, and all candidates must be authorized to work in the United States.

The TD Garden Ambassador delivers welcoming, accessible guest service at gates, seating areas, and high-traffic zones throughout Bruins, Celtics, and concert events, resolving ticketing issues and providing ADA-compliant assistance. Reporting to event operations management, the Ambassador partners with Security, Concessions, and Box Office staff to keep entry running smoothly and ensure guests leave with a memorable experience.

Key Responsibilities

• Direct guests to their seats and ensure they receive a memorable experience as the welcoming face of TD Garden.
• Provide positive, polished, and prompt customer service at Bruins and Celtics games, concerts, and other events.
• Provide wayfinding assistance and troubleshoot ticketing issues in indoor and outdoor environments.
• Assist with guest entry by staffing gates and high-traveled areas in and around TD Garden.
• Provide accessibility assistance by escorting guests upon request.
• Serve as subject matter expert on ADA laws and their implementation at TD Garden.
• Handle guest complaints professionally, escalating to management as necessary.
• Communicate with guests in person, via email, and via text message during events.
• Collaborate with various departments, including Ushers, Security, Concessions, Box Office, Housekeeping, and Building Operations, to ensure smooth event operations.
• Provide service recovery by resolving guest issues as directed by management.
• Surprise and delight fans by delivering best-in-class experiences.
• Perform other duties as assigned by management.

Required Qualifications

• Experience working in customer service in a fast-paced environment preferred.
• Maintain a positive, guest-focused attitude and strong work ethic to ensure unforgettable experiences.
• Demonstrate outspoken confidence when engaging with high volumes of guests and clients.
• Work well under pressure and solve problems quickly and efficiently.
• Perform simple tasks independently after receiving specific instructions.
• Work nights and weekends, a minimum of 50% of events each month.
• Work in loud environments with flashing lights and lasers.
• Push or lift light weight objects and push wheelchairs or other assistive devices.
• Use a radio with an earpiece.
• Tolerate exposure to outdoor weather conditions in all seasons, including variable temperatures and humidity.

Embedded within the resort's pool and beverage team, the Pool Ambassador builds guest satisfaction by guiding guests through pool layout and amenities, upholding sanitation standards, and promoting beverage and wine offerings on the pool deck. Working closely with outlet and beverage colleagues, the Ambassador keeps pool deck cleanliness, safety, and sanitation protocols consistent so guests enjoy a calm, well-organized poolside experience.

Core Functions

• Offer professional, friendly, and engaging service consistently.
• Assist guests with pool layout and amenities.
• Follow outlet policies, procedures, and service standards.
• Maintain full knowledge of beverage lists and promotions.
• Follow all safety and sanitation policies.
• Assist with general cleanliness of the pool deck.
• Perform other duties as assigned.

Qualifications and Experience

• Previous service experience is an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with colleagues as part of a team.
• Ability to focus on guest needs while remaining calm and courteous at all times.
• Capable of constant standing and walking throughout the shift, with frequent lifting and carrying up to 20 lbs.
• Capable of occasional kneeling, pushing, pulling, and lifting, as well as ascending or descending ladders, stairs, and ramps.

Reporting to the Public Health Program Coordinator, the Vaccine Ambassador builds trust within AAPI communities by delivering in-language vaccine education and dispelling COVID-19 and flu misinformation at outreach events and places of worship. Partnering with local AAPI businesses and community spokespeople, the Ambassador helps Hamkae Center expand vaccine access and strengthen community trust across Virginia.

Primary Duties

• Educate the community on current vaccine information and news.
• Build and maintain relationships with local AAPI businesses, organizations, and places of worship.
• Dispel misinformation about COVID-19 and flu illnesses and vaccines.
• Develop outreach promotional materials and assist the Public Health Program Coordinator with in-person and remote outreach.
• Identify, set up, and table at community outreach events.
• Participate in phone banking, door-to-door, and hotspot canvassing.
• Maintain accurate records of outreach and engagement interactions.
• Support recruitment and training of community spokespeople.
• Provide in-language support for setting up vaccine appointments with community members.
• Follow up with community members receiving health referrals or services from the Public Health Program Coordinator.
• Maintain accurate records of service provision and support administrative tasks such as updating internal resources and tracking vaccination or testing sites.
• Attend weekly staff meetings and team meetings with team members and supervisor.
• Collaborate with team members on projects and represent Hamkae Center at press conferences and meetings as appropriate.

Skills and Qualifications

• Bachelor's degree in public health or social work strongly preferred, with a minimum of an associate's degree.
• Hold a valid driver's license with access to a car.
• Experience working with AAPI communities and building relationships with people from diverse backgrounds.
• Community outreach or volunteer outreach experience.
• Commitment to social, economic, and racial justice for Asian Americans in Virginia, with belief in community-driven organizing.
• Multilingual in English and an Asian language, with Mandarin Chinese, Korean, or Vietnamese preferred, and professional fluency in speaking, writing, and reading.
• Experience creating social media materials.
• Proficiency with Microsoft 365, Canva, Hustle, and/or PowerBase or similar programs.
• Strong oral and written communication skills, detail orientation, and comfort speaking in public.
• Flexibility and adaptability with changing priorities, and openness to learning and new experiences.
• Customer service skills and ability to maintain professionalism during discussions on sensitive topics.

Sitting at the intersection of clinical data entry and patient billing, the Patient Ambassador owns the referral process from insurance verification through payor authorization, prior approval requests, and benefit notification for every incoming case. Operating across prescribers, manufacturers, and internal departments, the Ambassador resolves referral and billing issues quickly so patients receive timely care and the agency maintains strong client retention.

Duties

• Receive medication referrals and collect insurance information through multiple methods, completing related administrative duties.
• Perform accurate data entry and generate daily office communications.
• Collaborate with prescribers to facilitate payor denial appeals.
• Provide exceptional customer service to external and internal customers, resolving requests in a timely and accurate manner.
• Act as the single point of contact for referral activity with internal customers, manufacturers, HUBs, patients, prescribers, and referral sources.
• Notify patients of their financial responsibility, benefit coverage, and payor authorization for services.
• Promote and maintain optimal relationships across departmental and company lines to drive positive results.
• Meet documentation standards within the electronic medical record, generate new patient forms, and support client satisfaction to ensure account retention.
• Plan, organize, and coordinate the delivery of patient care alongside all staff personnel.

Requirements

• Minimum of 2 years of customer service experience in a hospital, physician office, home infusion or specialty pharmacy, or other medical setting.
• Ability to diagnose, isolate, and resolve complex issues, recommending and implementing effective strategies.
• Ability to manage multiple priorities effectively within a changing environment.
• Intermediate skill in Microsoft Excel, including formulas, formatting, charts, and print scaling.
• Intermediate skill in Microsoft Word, including headers, page breaks, page numbers, and tables.
• Intermediate skill in Microsoft PowerPoint, including themes, layouts, transitions, and slide formatting.
• Strong communication, organizational, administrative, and office managerial skills, with the ability to work objectively with diverse groups of people.

A key member of the onsite workplace services team, the Community Ambassador leads service delivery for the client floor, ensuring every request meets agreed SLA and KPI targets while floor conditions stay clean and well maintained. Collaborating across BIC, client business units, and the surrounding community, the Ambassador resolves issues and drives improvement initiatives that strengthen the client relationship.

Functions

• Be located on site in the client's offices, acting as the single point of contact for the client floor.
• Take responsibility and accountability for all service requests.
• Ensure service deliverables meet SLA and KPI targets.
• Work with all related parties to ensure timely delivery of services.
• Take responsibility for all clients within the designated area.
• Raise risks to BIC for further investigation when necessary.
• Conduct continuous floor inspections to ensure cleanliness and maintenance standards are met.
• Implement continuous improvement initiatives and conduct data analysis reports when necessary.

Experience and Qualifications

• 5 to 10 years of experience in hospitality, flight attendant services, events management, or serviced offices.
• Customer-focused and proactive in establishing strong customer relationships.
• Proven ability to function effectively as part of a team.
• Proven ability to initiate and follow through on improvement initiatives, creating efficiencies and process amendments.
• Ability to communicate and interact effectively with people at all levels.
• Ability to stand for long periods of time.

A safe, well-stocked workplace depends on the Building Ambassador, who builds consistent inspection routines, monitors sanitation, PPE, office, and waste supply levels, and reports facility issues to the building lead across assigned buildings. Based within each assigned building, the Ambassador also covers reception and mail services as needed, keeping daily operations running smoothly for everyone on site.

Accountabilities

• Monitor designated smoking areas.
• Monitor and track sanitation and PPE supply levels, restocking as required.
• Monitor and track e-waste levels, emptying collection sites as required.
• Assist janitorial staff with horizontal surface cleaning in common areas and unoccupied workstations, properly handling and storing chemicals as needed.
• Conduct daily building inspections and report facilities issues, such as minor repairs or carpet spills, to the CW facilities team.
• Provide reception desk coverage as needed, including welcoming visitors, answering calls, and creating nametags.
• Provide mail service coverage as needed, including intercampus mail runs and package transfers.
• Ensure all designated signage is in its proper location within the assigned site.

Technical Qualifications

• High school diploma or GED.
• Valid driver's license.
• One year of experience in hospitality services preferred.
• Computer literacy with the ability to communicate clearly with people.
• Outgoing and upbeat personality, self-motivated, and people-oriented.
• Ability to follow instructions and communicate clearly with people.
• Ability to walk continually and observe conditions within assigned buildings.

As the Beauty Ambassador, this role builds a loyal, client-based business by delivering personalized skin care consultations, product demonstrations, and girlfriend-experience service that consistently meets Average Dollar Sale and Items Per Transaction goals. The Boutique team relies on this work to maintain merchandising standards and a welcoming, organized environment that drives consistent counter sales.

Activities

• Promote the girlfriend experience and build a client-based business through exceptional client service and selling skills.
• Achieve personal Average Dollar Sale, Items Per Transaction, and Sales Productivity goals, understanding how individual performance drives overall Boutique or Counter performance.
• Foster a collaborative work environment that ensures a positive internal and external client experience.
• Create a welcoming environment focused on the fun factor and girlfriend experience while driving top-line sales.
• Build client relationships using ice-breakers and open-ended questions, identify skin care and beauty needs, and recommend, demonstrate, and close sales on products.
• Demonstrate professional behavior and support a fair and respectful workplace for all employees.
• Leverage team selling to optimize client experience and support business growth.
• Assist in implementing and maintaining merchandising, display, and marketing standards, ensuring consistent store replenishment, cleanliness, and organization.
• Follow Bare Escentuals appearance guidelines, along with all policies, procedures, safety, and emergency protocols, reporting variances to management as needed.
• Assist with non-sell tasks, maintain open and flexible availability, and perform additional duties as assigned.

Position Requirements

• Previous retail sales experience preferred, with cosmetic and clientele experience a plus.
• Excellent client service, communication, and organizational skills.
• Ability to multitask and build strong client relationships.
• Flexibility and the ability to handle change in a positive manner.
• Demonstrated ability to support business growth and exhibit professional behavior.
• Flexible availability to work during peak traffic times, including evenings, weekends, and holidays.
• Ability to lift, push, and pull up to 50 pounds.
• Ability to stand for up to 8 hours.

Lobby Ambassador delivers front desk and lobby coverage for assigned facilities, greeting visitors, routing calls, coordinating conference room and catering requests, and meeting service levels within Key Performance Indicator and budget targets at every site. The work directly supports Real Estate and Workplace operations by keeping deliveries, supplies, Helpdesk tickets, and new hire orientation running smoothly at the lowest practical cost.

Operational Focus

• Greet visitors, assist with contacting hosts, and respond to inquiries regarding office locations, local services, and amenities.
• Ensure building-specific access processes and policies are enforced, following safety and security protocols at all times.
• Maintain the front desk and lobby areas in a neat, organized manner, in compliance with governing codes and regulations.
• Assist employees with conference room reservations and catering requests for internal and external meetings.
• Order and manage office supplies and inventory, and receive and distribute incoming accountable deliveries.
• Perform administrative projects as requested, including data entry, file and records management, and other office support duties.
• Process or create Purchase Orders, manage Helpdesk tickets for the REW team and building maintenance, and maintain SharePoint sites and documents.
• Act as ambassador for Real Estate and Workplace, maintaining the Receptionist Visitor Guide and procedure manual with professionalism and proper etiquette.

Knowledge Skills and Abilities

• One year of clerical experience or post-high school education, or equivalent training and experience from which comparable knowledge and abilities can be acquired.
• Proficiency with MS Windows and MS Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to collect data, keep accurate records, and prepare reports.
• Ability to communicate effectively with employees and visitors as necessary.
• Ability to organize and prioritize multiple tasks.
• Positive, professional attitude with strong attention to detail.
• Ability to work well independently and collaboratively with others.

The Brewery Ambassador oversees day-to-day operations of the brewery tour center and retail shop, conducting public, private, and VIP tours, pouring beer, restocking the gift shop, and representing the Samuel Adams brand to every visitor. Reporting to the tour center management, the Ambassador keeps displays, inventory, and cleanliness standards in order so guests enjoy a polished, memorable brewery experience.

Key Deliverables

• Greet guests to the Brewery Tour Center.
• Assist with all tours, including pouring beer, keeping tasting areas organized, and answering questions.
• Maintain organization throughout the Brewery Tour Center, including rooms, gift shop, and storage areas.
• Assist in updating and creating brewery history displays and processing inventory for the retail shop.
• Maintain daily upkeep and cleanliness of the retail shop and Brewery Tour Center.
• Assist with local marketing projects and events.
• Drive sales for specialty programs and events at the greeting desk.
• Handle shipping, receiving, and other organizational tasks.

Professional Experience

• High school diploma required.
• At least 1 year of experience in customer service.
• Excellent written and verbal communication skills.
• Ability to work in an organized, detail-oriented manner.
• Ability to work in a fast-paced, multitasking environment under time constraints and deadlines.

Embedded within the Gentry Club team at K11 Musea, the Club Ambassador develops member relationships by introducing the latest KLUB promotions, registering points, recording preferences, and upselling retail products, tea, beverages, and wine. Working closely with members, customers, and other departments, the Ambassador handles queries and complaints with creativity and care, encouraging repeat visits and strengthening the club's overall service reputation.

Areas of Ownership

• Introduce K11 Musea's latest promotion programs and assist with KLUB points registrations for members.
• Maintain high visibility during service hours to ensure smooth operations, promote good PR, and take corrective action on customer queries and complaints.
• Build relationships with members, encourage repeat visits, and record member profiles and preferences.
• Promote and upsell retail products, tea, beverages, and wine to improve sales.
• Build strong communication with members, customers, and other departments.
• Provide general administrative support to Gentry Club, including procurement and general operations.

Background and Experience

• At least 3 years of solid experience in luxury retail brands, 5-star hotels, or high-end private clubs, with hotel banquet coordination experience preferred.
• Good command of English and Chinese, including Cantonese and Mandarin.
• Energetic, pleasant, and passionate about delivering innovative service.
• Strong customer service, telephone, presentation, and interpersonal skills.
• High level of creativity to conceptualize and implement new programs and services.