ADMISSIONS MANAGER JOB DESCRIPTION

An Admissions Manager owns the full student recruitment funnel, from first enquiry through to enrolled cohort. That ownership includes response-time SLAs, conversion rate targets, and the compliance obligations that accreditation bodies and government regulators impose on institutions. The role sits between the Director of Admissions and a team of Admissions Officers or Counselors, translating institutional enrolment strategy into daily pipeline activity. Without consistent funnel management at this level, enquiry volumes go unworked, yield rates fall, and incoming class targets are missed.

Pipeline ownership looks like admin work, but the day-to-day reality of this position shows what employers actually expect operationally.

As the Admissions Manager, you convert prospective student interest into verified enrolments by owning pipeline management, team performance, and regulatory compliance across all admissions channels. You lead a team of Admissions Officers or Counselors and report to the Director of Admissions, with scope spanning domestic and international recruitment markets, depending on the institution.

Career Impact: Managing enrolment targets and accreditation compliance at the manager level builds the operational credibility that Directors of Admissions and VP-level enrolment leaders are drawn from.

Business Impact: The incoming class size, payer mix, and diversity profile of each cohort depend directly on how well this role converts enquiries and manages the pipeline, shaping institutional revenue and academic composition.

Growth Opportunity: Exposure to international agent networks, SLA-driven operations, and data reporting positions the Admissions Manager to move into Director of Admissions or Enrollment Management leadership roles.

• Lead a team of Admissions Officers or Counselors, setting performance expectations and conducting regular coaching and reviews to meet enrolment targets.
• Own the prospective student pipeline from initial enquiry through enrolment, ensuring timely follow-up and accurate status tracking across all channels.
• Develop and execute recruitment strategies for domestic and international markets, including college fairs, open days, campus visits, and virtual events.
• Counsel prospective students and families on programme options, application requirements, eligibility criteria, and financial assistance pathways.
• Monitor funnel conversion metrics and produce regular reports on enquiry volume, application rates, yield, and denial reasons for senior leadership.
• Review and process applications in compliance with accreditation standards, institutional policy, and applicable government regulations.
• Collaborate with marketing, faculty, and operations teams to align messaging, tour preparation, and application workflows with institutional enrolment goals.
• Maintain accurate student records and admissions data in the institution's CRM and student information systems to support audit and reporting requirements.

Generic CRM entries get filtered out, so how to present these duties on a resume shows which version passes screening.

• Bachelor's degree in education, business, marketing, or a related field, or equivalent work experience.
• Two or more years of admissions, enrolment, or student recruitment experience, with demonstrated responsibility for conversion targets or enrolment goals.
• Demonstrated ability to lead, coach, and develop a team of admissions or student services professionals.
• Knowledge of accreditation compliance requirements and government regulations governing student admissions in the relevant institutional context.
• Strong analytical and reporting skills, including the ability to interpret funnel data and make enrolment projections.
• Excellent verbal and written communication skills, with the ability to engage effectively with prospective students, parents, agents, and faculty.
• Proficiency with CRM platforms and student information systems for pipeline tracking and data integrity.
• Ability to manage multiple competing priorities, meet SLA-driven deadlines, and adapt processes to shifting enrolment conditions.

What counts as strong accreditation compliance knowledge shifts with seniority, and what the qualification profile requires draws that line.

• Experience managing international student recruitment, including agent relationships, visa process awareness, and cross-cultural communication.
• Familiarity with enrollment marketing principles, including funnel analysis, lead nurturing strategy, and digital outreach coordination.
• Prior experience in a specific institutional context such as independent schools, higher education, or vocational and technical programmes.
• Demonstrated ability to think and act strategically, translating institutional enrolment goals into measurable team-level action plans.

• Enquiry-to-application conversion rate, reflecting how effectively the team moves prospective students through the funnel.
• Application-to-enrolment yield rate, measuring how many accepted students ultimately matriculate.
• Response time to inbound enquiries against SLA targets, typically measured in hours per institutional standard.
• Annual enrolment target attainment, tracking whether incoming class size meets or exceeds institutional goals.
• CRM data accuracy rate, reflecting the integrity of student records available for audit and compliance review.
• Typical tools: CRM platforms (commonly Salesforce or OpenApply), student information systems (commonly iSAMS or similar institutional platforms)

After mapping Salesforce and iSAMS performance benchmarks here, the broader admissions career picture covers salary, certifications, and director-level progression.

• Base Salary Range: $55,000 to $80,000 annually, depending on institution type and market
• Bonus: Performance-based bonus tied to enrolment target attainment, typically 5 to 10%
• Equity: Not typically offered in education sector roles
• Health Benefits: medical, dental, and vision coverage is standard across most institutional employers
• PTO: 15 to 20 days annually, plus institutional holidays and semester breaks
• Common Perks: tuition remission or fee waiver for staff and dependents, professional development funding

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Reasonable accommodations are available to applicants and employees with disabilities throughout the hiring process and in the workplace upon request. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Employment in this role is contingent on successful completion of a background check, which may include criminal history screening consistent with applicable law. Applicants must be authorized to work in the United States.

Match your SLA compliance record to a resume that moves you to the screening stage.

The Admissions Manager owns the full patient admissions cycle, coordinating insurance pre-certification, referral conversions, and census reporting to achieve targeted facility occupancy. Working with the Clinical Liaison, case management, and business office staff, this role shapes patient flow and financial clearance outcomes that directly support operational and revenue goals.

Key Responsibilities

• Coordinate admission processes to achieve the targeted census and identify referral-finding strategies.
• Evaluate pre-admission insurance coverage and serve as a liaison between patients and insurance carriers.
• Pre-certify and authorize patient admissions, coordinating with case management for care plans.
• Facilitate referral conversions through fast-track assessment and financial clearance processes.
• Maintain the admission database, including HMS, with referral information and all required fields.
• Create daily census reports, physician referral reports, collection logs, and managed care reports.
• Lead census team meetings and supervise business office staff to ensure effective operation.
• Mentor admission department staff to ensure consistent customer service and job proficiency levels.

Required Qualifications

• Hold a high school diploma with three years of transferable experience in healthcare admissions or registration.
• Demonstrate knowledge of inpatient admission criteria, PPS, and managed care reimbursement requirements.
• Possess math skills to analyze and interpret financial and admission data and financial reports.
• Identify and understand the technical requirements of Medicare and Medicaid to properly process admissions.
• Proficient in computer operations with the ability to reason through problems and errors.
• Demonstrate strong interpersonal and communication skills to work effectively with physicians, referral sources, patients, and hospital staff.
• Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.

Embedded within the ANZ and Global Admissions function, the Admissions Manager leads a team of coordinators as subject matter expert and primary contact for all internal and external stakeholders across multiple providers and programmes. Working closely with the Head of Admissions and cross-functional teams, this role delivers SLA-compliant, audit-ready admissions operations that drive student enrolment outcomes at scale.

Core Functions

• Lead and manage the Admissions team, acting as subject matter expert and key point of contact for internal and external stakeholders.
• Manage team resources and workloads to ensure tasks are triaged and SLAs are consistently met.
• Allocate resources, establish and monitor targets, and take pre-emptive action to ensure agreed SLAs are met at all times.
• Oversee financial matters related to admissions, including scholarships, bursaries, fees, visas, and refunds.
• Maintain compliance with all required regulations, including DIBP, ESOS Act, National Code, and SSVF/GTE.
• Lead and manage quality assurance and audit requirements related to admissions.
• Collaborate with other teams to resolve escalated issues and provide support across the admissions process.
• Manage and build key customer relationships and respond to service feedback in a timely and professional manner.
• Contribute to management reporting and ensure student records and data in systems are accurate and well-maintained.
• Lead and contribute to key Global Admissions projects, including IT, systems, and continuous improvement initiatives.

Qualifications and Experience

• Hold a completed university degree or equivalent qualification.
• Possess five or more years of proven professional work experience in a high-volume, transactional SLA-driven environment.
• Have extensive professional work experience within education, admissions, or customer care including team leadership.
• Demonstrate understanding of the Australian Higher Education System and ESOS Legislative Framework.
• Proficient in all Microsoft Office products, databases, and enterprise management systems.
• Expert user of systems, including Study Global, Pega, and SMS for data accuracy and application processing.
• Demonstrate strong communication, analytical, and stakeholder management skills across all levels.

Reporting to community leadership, the Admissions Manager oversees the entire admissions process for the assigned community, managing customer flow, documentation, and referral relationships to achieve census goals and targeted payer mix. Partnering with Clinical Operations, Social Work, and the marketing department, this role enables seamless resident transitions and sustainable occupancy growth in a skilled nursing environment.

Primary Duties

• Oversee the entire admissions process for the assigned community, managing customer flow and admission documentation.
• Actively pursue, identify, and seek external referral sources and outreach opportunities to raise community awareness.
• Assess inquiries and respond to referrals within one hour regardless of source or channel.
• Assure achievement of community census goals and targeted resident payer mix.
• Ensure proper completion, signing, and distribution of all admission documentation.
• Coordinate flow on the day of admission to assure seamless resident transition through cross-departmental collaboration.
• Conduct follow-up on all inquiries not yet converted to admissions.
• Provide input to Clinical Operations and Social Work teams regarding clinical outcomes useful in census development.
• Maintain statistics on customer flow, pending and lost inquiries, conversion rates, denials, and hospital discharges.
• Collaborate with the marketing department to ensure appropriate support related to census development.

Skills and Qualifications

• Possess a bachelor's degree, preferred.
• Have a minimum of three years of experience in a similar admissions capacity.
• Demonstrate senior care market experience with emphasis on skilled nursing environment sales and admissions.
• Hold third-party payer knowledge, including Medicare, Medicaid, and insurance.
• Proficient in Microsoft Office applications.
• Possess exceptional verbal, written, time management, process, supervisory, and analytical skills.
• Demonstrate an engaging and persuasive personality with tenacity to follow through on the strategy to successful completion.

Sitting at the intersection of education and sales, the Admissions Manager oversees and trains the college's Admissions Department while devising strategies to improve enrollment rates across all programmes. Operating across recruitment events, one-on-one student consultations, and database management, this role converts prospective student interest into measurable enrollment outcomes for the institution.

Duties

• Oversee and train the Admissions Department of the college.
• Plan, devise, and implement strategies to improve the enrollment rate.
• Promote and sell all college programs to prospective students through recruitment tasks, including warm calling and interviews.
• Follow up with prospective students via direct meetings, live chat, phone calls, and emails to book admissions appointments.
• Advise prospective students on programs offered, admissions procedures, eligibility, costs, and financial assistance.
• Assist prospective students through the admissions process and participate in all recruitment and off-campus events.
• Maintain a database of student information, telephone logs, and feedback to generate management reports.

Education and Experience

• Hold at least a bachelor's degree in education, sales, advertising, marketing, or a related field.
• Have at least two years of experience as an Admissions Manager and three years of proven sales experience.
• Demonstrate advanced knowledge of the admissions process within a post-secondary environment.
• Proficient in Microsoft Office applications.
• Possess excellent oral and written communication skills with strong interpersonal and organizational abilities.
• Demonstrate the ability to perform tasks with accuracy, promptness, and minimal supervision.

A key member of the Admissions team, the Admissions Manager conducts onboarding and sales calls to convert prospective fellows into programme enrolments while building relationships during trial periods to increase conversion rates. Collaborating across mentors, curriculum leads, and the broader Admissions team, this role advances organizational growth goals by delivering an inclusive, consultative admissions experience across one to two industry tracks.

Accountabilities

• Conduct onboarding and sales calls to ensure prospective fellows sign the program agreement.
• Provide a consultative approach to candidates by explaining the curriculum, program details, and answering questions via email and phone.
• Build positive relationships with fellows during trial periods, checking in regularly to ensure increased conversion rates.
• Uphold high standards of customer support and provide an inclusive admissions experience for all candidates.
• Become a resident expert in one to two industry tracks by developing relationships with mentors and mastering curriculum details.
• Work closely with the Admissions team to support organizational growth goals.

Position Requirements

• Have two or more years of experience in a sales or business development role with a proven track record of hitting monthly and quarterly KPIs.
• Demonstrate exceptional time management, multitasking, and customer-centric attention to detail.
• Have former experience or interest in admissions, mentorship, education, or career development.
• Proficient in Salesforce, Pardot, Slack, GSuite, Asana, and Airtable with the ability to pick up new systems quickly.
• Possess excellent verbal, written, and presentation skills with the ability to balance creative and critical thinking.
• Demonstrate experience working with individuals from diverse backgrounds.

Census targets, enrolment strategy, and brand visibility depend on the Admissions Manager, who co-creates a collaborative strategic enrolment plan with the School Director while embedding DEIJ principles throughout the admissions funnel. Based within the school's administrative team and working closely with faculty, marketing, and government compliance requirements, this role produces the data, communications, and outreach that sustain healthy student enrolment.

Role Responsibilities

• Co-create with the School Director a collaborative strategic enrolment plan.
• Create and manage outreach events, including in-person and virtual tours.
• Ensure DEIJ principles and actions are embedded throughout the admissions funnel.
• Assess and process applications in consultation with appropriate departments and communicate admissions decisions.
• Maintain and update all new and existing student information, files, and government-compliant records.
• Produce admission data and reports for departments and management, both historical and prospective.
• Liaise with faculty regarding interview guidelines, family visits, tour preparations, and class capacities.
• Oversee collateral marketing materials, update the website with admissions events, and edit the school newsletter.
• Collaborate with marketing to support brand and messaging, and support high school transition requirements.

Minimum Qualifications

• Hold a post-secondary education qualification.
• Have two or more years of related experience working in an educational setting.
• Proficient in Microsoft Office applications, Calendly, MailChimp, WordPress, and database platforms.
• Possess exceptional interpersonal, communication, planning, organizational, and multitasking skills.
• Demonstrate self-motivation, attention to detail, flexibility, and the ability to work in a fast-paced environment with deadlines.

As the Admissions Manager, this role serves as the primary point of contact for all pupil admissions enquiries, managing end-to-end application administration while delivering a warm, professional admissions service to parents, pupils, and staff. The admissions department relies on this work to maintain accurate recruitment reporting and an up-to-date data system that informs strategic decisions for the Director of Admissions and Communications.

Scope of Work

• Serve as the primary point of contact for all enquiries relating to pupil admissions.
• Manage and execute an efficient, warm, and welcoming admissions service for parents, pupils, staff, and the wider public.
• Work closely with prospective pupils and parents to understand their needs and communicate how the school's values align.
• Manage the administration of all pupil applications.
• Ensure effective and accurate reporting of recruitment figures, trends, and projections to the Director of Admissions and Communications.
• Maintain the school's admissions data system with accuracy at all times.

Knowledge, Skills, and Abilities

• Demonstrate a track record of effective customer relations and people skills with exceptional communication abilities.
• Possess an excellent telephone manner and the ability to deal with callers and visitors warmly.
• Hold first-class organisational and administrative skills with the ability to work to tight deadlines.
• Proficient in database systems and Microsoft Office applications with advanced IT skills.
• Demonstrate a systematic approach to tasks with great attention to detail and a positive, empathetic team-player attitude.

Admissions Manager delivers counselling and recruitment support for prospective international students across events, phone, email, and in-person consultations focused on US higher education pathways. The work directly supports student pipeline growth by guiding candidates through application procedures, visa requirements, accommodation, and post-study career planning.

What You'll Do

• Attend recruitment events and advise student enquirers on studying in the USA.
• Counsel enquiries over the phone, by email, and in person regarding courses, universities, and programme selection.
• Advise students on application procedures, visa applications, and accommodation.
• Preparation for studies in the USA.
• Support prospective students with post-study career planning in consultation with relevant stakeholders.

Background and Experience

• Have more than three years of work experience within admissions and counselling in the international education sector, particularly.
• Demonstrate a good understanding of the US education system and the American student visa regime.
• Possess excellent verbal, written, and presentation skills with strong relationship management and customer service abilities.
• Demonstrate the ability to work independently and collaboratively under pressure while meeting tight deadlines.
• Fluent in English, both spoken and written.

The Admissions Manager leads the end-to-end admissions process for online and onsite Berlin tech bootcamp cohorts, conducting candidate interviews, managing offer and contract workflows, and coordinating with Agentur fur Arbeit administration. Working with campus management, programme teams, and marketing, this role elevates the applicant experience while contributing metrics reporting that supports enrolment planning across multiple cities.

Key Deliverables

• Clearly articulate the programme vision, mission, and details in response to candidate enquiries.
• Manage the end-to-end admissions process for student candidates, including interviews, offers, and contract processing.
• Track and continuously update candidate status and compile metrics reports related to admissions.
• Communicate and manage administration with Agentur fur Arbeit.
• Collaborate with campus and programme management, supporting welcome and graduate events.
• Attend and support marketing and community events, including open days to improve the admission experience for applicants.

Experience and Qualifications

• Have experience in customer service, recruitment, school admissions, or sales.
• Demonstrate a passion for education and familiarity with the tech field.
• Proficient in admissions tracking and reporting tools with a willingness to travel as required.
• Possess excellent and empathetic communication skills, both verbal and written, with strong organisational and team-player abilities.
• Fluent in English and German.

The Admissions Manager coordinates all school outreach efforts, including briefings, fairs, and open days, while providing counselling to prospective parents and tracking admission statistics to support predicted growth planning. Collaborating with external service providers and internal IT staff, this role guides enrolment pipeline development across a multilingual international school community in Hong Kong.

Areas of Ownership

• Manage all outreach efforts for the school related to admissions, including briefings, fairs, open days, and printed materials.
• Provide admissions counselling and advice to prospective parents.
• Provide admission statistics in relation to predicted growth and track market trends.
• Liaise and coordinate with external service providers to enhance the admissions process.
• Work with internal IT staff to provide an easy-to-use online application system.

Technical Qualifications

• Hold a degree in a relevant field with two or more years of experience in admissions.
• Proficient in Microsoft Office, including Chinese word processing.
• Demonstrate detail orientation, ability to work under pressure, and maturity and reliability.
• Fluent in English, Cantonese, Mandarin, and written Chinese.
• Hold a completed Sexual Conviction Record Check (SCRC).

Reporting to campus leadership, the Associate Admissions Manager reviews postgraduate and undergraduate applications, validates academic records, and serves on the Admissions Committee to uphold accreditation compliance standards. Partnering with global recruitment representatives and the Campus Leadership Team, this role builds the accurate applicant data and statistical analysis that drive informed enrolment decisions.

Job Functions

• Review postgraduate and undergraduate applications and validate applicants' academic records and professional experience.
• Serve on the Admissions Committee to set guidelines for the admissions process and ensure compliance with accreditation standards.
• Coordinate admissions interviews and prepare acceptance and rejection letters for reviewed applicants.
• Provide statistical analysis of incoming students to the Campus Leadership Team.
• Serve as a key point of contact for prospective and current applicants, communicating requirements and decisions to global recruitment representatives.
• Scan, upload, file, and maintain all applicant records in compliance with accreditation and US/UK law.
• 
  

Professional Experience

• Hold a bachelor's degree.
• Have three to five years of experience in an admissions or related role.
• Demonstrate familiarity with secondary and higher education, with international experience preferred.
• Proficient in MS Office and CRM systems.
• Possess excellent verbal and written communication skills.

Sitting at the intersection of admissions operations and CRM strategy, the Admissions Manager manages all admissions activity across the group while supporting the non-technical implementation of a new CRM system alongside the Marketing Director and CRM Manager. Operating across funnel measurement, conversion improvement, and process definition, this role strengthens enrolment performance and data-driven decision-making at the group level.

Activities

• Manage all admissions activity for recruitment across the group.
• Measure key aspects of the admissions funnel.
• Ensure improvements are made in relevant areas.
• Support non-technical aspects of the implementation of a new CRM system.
• Work with the Marketing Director and CRM Manager to help define the admissions process from a CRM perspective.

Requirements

• Have previous consumer marketing experience with demonstrable success in sales conversion and customer retention activities.
• Have previous experience working with CRM packages.
• Demonstrate fluency in English and knowledge of other languages.
• Proficient in basic computer skills, including data entry into Excel tables.
• Demonstrate a positive, collaborative team-player attitude with availability to start at short notice on a 12-month contract.

A key member of the school's leadership community, the Admissions Manager leads, motivates, and develops Admissions Officers to deliver personalised enrolment experiences from initial enquiry through to matriculation, while acting as brand ambassador at local and overseas recruitment events. Collaborating across the Advancement and Communications Office, DACA, and feeder organisations, this role refines admissions infrastructure and drives conversion outcomes that sustain the school's enrolment strategy.

Strategic Responsibilities

• Lead, motivate, manage, and develop Admissions Officers to deliver a highly personalised experience that drives new enrolment conversions.
• Manage end-to-end pipeline processes, supporting parents at all points of the customer journey and ensuring compliance prior to joining.
• Initiate, review, refine, and drive improvements to admissions infrastructure, systems, and processes to deliver organisational strategy.
• Act as brand ambassador, presenting the school to prospective parents and students at local and overseas recruitment events.
• Implement regulatory standards, establish controls within admissions processes, and coordinate audits of the admissions department.
• Coach and provide impactful feedback to each Admissions Officer, monitoring progress and delivering ongoing group training and development.
• Ensure accuracy of student data on relevant MIS and IT systems, including iSAMS and SIMS.
• Oversee the end-to-end admissions process for the scholarship programme, working closely with DACA.
• Maintain and develop relationships with feeder organisations, including schools, relocation agencies, and foreign recruitment agencies.
• Work closely with the Advancement and Communications Office on marketing strategy, funnel strategies, and admissions materials.

Qualifications and Experience

• Have at least two years of experience managing and leading teams in an admissions or customer service management role.
• Demonstrate well-developed knowledge of the international school sector and relevant governing and accreditation bodies, including MOE, CPE, EduTrust, ICA, and CIS.
• Proficient in school management systems such as iSAMS or SIMS and CRM or admissions systems such as DocuSign or OpenApply.
• Proficient in the Google product suite.
• Possess outstanding organisational and project management skills with the ability to multi-task and meet set deadlines.
• Demonstrate excellent communication skills and a proactive approach to identifying areas for improvement using data and research.
• Fluency in a second language is desirable.

Admissions Manager executes territory-based recruitment across the Upper Peninsula of Michigan and Northern Wisconsin, managing college fairs, high school visits, virtual events, and campus visit experiences to increase enrolment at Michigan Tech. Success in the position means maintaining consistent, multi-channel communication with prospective students and families while contributing to application processing and large-scale recruitment events that advance institutional enrolment goals.

Day-to-Day Responsibilities

• Manage a recruitment territory in the Upper Peninsula of Michigan and Northern Wisconsin, including travel to college fairs and high schools.
• Regularly communicate with prospective students and their families via Zoom, texting, phone, and email to increase enrolment.
• Serve as an integral part of the domestic application processing team and contribute to a world-class campus visit experience.
• Give admissions presentations to prospective students and families, managing the virtual event series end-to-end.
• Assist at large-scale campus-wide recruitment events such as Open House, Preview Day, and scholarship visits.
• Commit to continuously improving admissions processes and staying current with Michigan Tech news, degree programmes, and institutional information.

Education and Experience

• Hold a bachelor's degree.
• Have one to two years of customer service experience and experience giving presentations to groups of up to 100 people.
• Demonstrate experience in undergraduate admissions, higher education student services, or a closely related area, preferred.
• Possess a valid driver's licence with compliance to Michigan Tech's vehicle use requirements.
• Demonstrate self-motivation, ability to prioritise multiple tasks, and interpersonal skills to relate to diverse individuals.
• Demonstrate the ability to communicate effectively across cultural boundaries and protect student data with integrity.

The Admissions Manager builds clinic partnerships and proactively identifies operational opportunities to support admit readiness within DaVita's Post-Acutes programme, to admit patients within minutes. Serving as the operational champion across internal and external partner locations, this role produces accountability-driven outcomes aligned with DaVita's values of Service Excellence, Integrity, and Continuous Improvement.

Operational Focus

• Proactively identify opportunities with clinics to ensure operational excellence and admit readiness in support of the Post-Acutes programme.
• Build and foster strong relationships with a diverse range of partners to drive positive admissions outcomes.
• Demonstrate commitment to DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun in all daily interactions.
• Take accountability for identifying and solving problems to drive positive relationships and results.
• Travel to various internal and external partner locations as needed to support admissions operations.

Background and Experience

• Hold a bachelor's degree, preferred.
• Have two or more years of healthcare experience, preferably in administration or admissions.
• Demonstrate experience working with dialysis patients as a plus.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Possess a valid driver's licence with an insurable driving record and the ability to travel up to 10% overnight as needed.
• Demonstrate strong relationship-building, problem-solving, and accountability-driven work ethic.

The Admissions Manager guides older adults and their families through the senior living search process across memory care communities in Burnsville, Shakopee, Minnetonka, and Victoria, coordinating tours, assessments, and admissions to grow and maintain occupancy rates. Working across multiple sites and reporting to community leadership, this role creates the referral pipeline and database follow-up cadence that sustains census targets in a dementia care setting.

Performance Expectations

• Guide older adults and their families through the senior living search process across multiple site locations.
• Coordinate tours, complete assessments.
• Manage admissions for memory care communities.
• Grow and maintain occupancy rates at each location.
• Manage the database and follow up on leads.

Skills and Qualifications

• Have one to three years of experience leasing apartments in a senior living community.
• Hold a degree in marketing or a health-related field, preferred.
• Proficient in Microsoft Word, Publisher, and Excel.
• Fluency in English and knowledge of other languages.
• Possess strong communication, organisational, and self-starter skills with a desire to be part of a team.

As the Admissions Manager, this role defines team strategy, coaches Admissions Counsellors, and executes enrolment plans for university partners while ensuring adherence to quality, compliance, and student engagement standards. The Admissions team relies on this work to meet enrolment goals, maintain partner relationships, and deliver data-driven performance outcomes across a high-volume bootcamp admissions environment.

Leadership Responsibilities

• Define and outline a plan to manage the team, including setting expectations and communicating senior leadership's strategy.
• Proactively manage, coach, and mentor team members to reach goals while maintaining a positive work environment.
• Monitor and assess enrolment advisors to ensure quality outreach to prospective students across all communication channels.
• Develop and execute a strategy for delivering on enrolment goals for respective university partners.
• Manage relationships with internal university stakeholders to ensure alignment across different functions.
• Make data-driven decisions using reporting tools to assess team challenges, including prospect quality, volume, and trends.
• Manage team capacity, conduct frequent one-on-ones, and complete bi-annual performance reviews.
• Work with the Director of Admissions and the Learning and Development Team to train, onboard, and identify skill gaps in advisors.
• Ensure admissions and student engagement policies are implemented, and counsellors adhere to quality and compliance guidelines.
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Minimum Qualifications

• Have a minimum of one year of experience managing a team in an admissions-focused environment with a strong sales and customer service background.
• Demonstrate a strong track record of meeting Admissions Counsellor competencies and development towards manager competencies.
• Possess proven ability to manage a team using South African Labour Legislation, including basic knowledge of the BCEA and LRA.
• Proficient in Google Suite, Microsoft Office, including Word, Excel, and PowerPoint.
• Proficient in CRM tools with exposure to Salesforce and Tableau is advantageous.
• Demonstrate excellent computer skills and strong communication abilities across all organisational levels.

Embedded within a target-driven independent school admissions function, the Admissions Manager leads two Admissions Officers while providing strategic input to UK and international admissions and marketing plans. Working closely with specialist visa lawyers, international agents, and school leadership, this role strengthens international enquiry pipelines and converts them into verified pupil enrolments across domestic and overseas markets.

Strategic Initiatives

• Ensure the Admissions team meets or exceeds annual pupil recruitment targets.
• Undertake line management responsibilities for two Admissions Officers.
• Ensure effective and accurate reporting of recruitment figures with strategic analysis of trends and projections for key stakeholders.
• Provide strategic input to the development and implementation of UK and international admissions and marketing plans.
• Work closely with prospective pupils and parents to understand their needs and align the school's values accordingly.
• Build, maintain, and strengthen relationships with international agents to maximise the number of international enquiries generated.
• Manage the end-to-end administration of individual applications and maintain the admissions CRM system with accuracy.
• Organise individual school visits, represent the school at recruitment events across the UK and internationally, and oversee the Tier 4 visa application process.
• Undertake international recruitment trips to target markets to meet with agents, prospective students, and current parents.

Experience and Qualifications

• Have previous experience in a similar role within the independent schools sector, including managing and motivating sales or admissions staff.
• Demonstrate experience working in a target-driven, customer-focused environment with the ability to analyse and disseminate sales figures.
• Possess persuasive communication skills across telephone, face-to-face, and written channels with exceptional administration and organisational abilities.
• Demonstrate the ability to think and act strategically as well as operationally.
• Willingness to undertake international travel.

The Admissions Manager coordinates all prospective student interactions and corporate outreach for executive education, designing the programme calendar and managing end-to-end delivery processes while supporting front-end and back-end marketing activities. Collaborating with corporate clients, faculty, and the marketing team, this role advances student enrolment and programme growth outcomes across full-time and executive education offerings.

Ownership Areas

• Handle all prospective students approaching the school for executive education and manage corporate outreach initiatives.
• Establish and nurture relationships with corporate clients and coordinate executive education programmes.
• Lead the design of the programme calendar for executive education and manage processes required for programme kickstart and delivery.
• Assist the marketing team with front-end and back-end work as required for full-time and executive education programmes.
• Conduct CRM data reporting and analysis, and support counselling and admissions screening for full-time programmes.

Professional Experience

• Have extensive experience in branding, marketing including online and offline, and sales within the education management industry.
• Have experience in admissions and outreach for management or public policy programmes.
• Launching new courses at a university.
• Possess excellent verbal and written communication skills.
• Strong relationship management and client engagement abilities.

Reporting to the Regional Campus Admissions Director, the Admissions Manager oversees campus tour events and leads a team of Admissions Representatives through coaching, Business Reviews, and consultative sales training to deliver the UTI Educational Value Proposition. Partnering with cross-functional campus departments and field admissions leadership, this role guides student enrolment outcomes across the full student life cycle in a vocational education environment.

Core Responsibilities

• Oversee campus tour events with groups of prospective students, delivering presentations demonstrating the benefits of attending a UTI educational programme.
• Update results daily, attend weekly performance meetings, and report on all objectives and obstacles.
• Use the consultative call flow to personalise interactions, resolve open issues, and recap next steps with prospective students.
• Work collaboratively with Campus Admissions Representatives and other departments to identify challenges and create solutions affecting student starts.
• Provide leadership to staff through coaching, development, performance management, and conflict resolution.
• Support the Regional Campus Admissions Director with staffing levels by collaborating in recruiting, interviewing, and selection.
• Conduct Business Reviews and Admissions Representative observations, maintaining good working relations across departments.
• Interface with students in the local state area, determining goals and motivations through a consultative sales approach.
• Deliver the Educational Value Proposition for all UTI programmes via telephone and written materials throughout the entire student life cycle.

Qualifications and Experience

• Hold a bachelor's degree or equivalent experience in sales or management, preferred.
• Have three to five years of sales experience and one to three years of leadership experience, preferred.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Possess exceptional presentation, verbal, and written communication skills with strong organisational and multitasking abilities.
• Demonstrate the ability to identify, analyse, and develop solutions in a fast-paced, results-driven environment.
• Demonstrate the ability to maintain confidentiality, professional decorum, and analyse and report relevant data with recommendations.

The Recruiting and Admissions Manager executes the prospective student recruitment strategy for Evans School graduate programmes alongside the Director of Admissions, guiding diverse candidates from initial inquiry through matriculation while developing the Student Ambassador Programme and leading major recruitment events. Collaborating with faculty Programme Directors, the Director of Professional Learning Programmes, and marketing colleagues, this role builds the diverse, well-informed incoming student cohorts that advance the Evans School's academic mission.

Key Responsibilities

• Execute and manage the recruitment strategy for prospective student engagement alongside the Director of Admissions to attract and enrol diverse candidates.
• Counsel and advise prospective students on Evans School degrees, minors, micro-credentials, and certificate programmes, guiding them from initial inquiry through matriculation.
• Develop and manage the Evans Student Ambassador Programme, advising ambassadors on promoting Evans and sharing experiences with prospective students.
• Lead the planning of major recruitment events such as Prospective Student Open House and Admitted Student Open House.
• Review and evaluate applications for admission and provide input into admission decisions including fellowship awards.
• Collaborate with team members to develop and deliver all marketing and communication materials for prospective, admitted, and incoming students.
• Work with the Director of Admissions, Director of Professional Learning Programmes, and faculty to develop and present information sessions and application workshops.
• Hire and manage student employees supporting recruiting, marketing, and admissions activities.

Required Qualifications

• Hold a bachelor's degree in any field or equivalent.
• Have two to three years of experience in an admissions, advising, or counselling capacity in an educational or non-profit setting.
• Demonstrate organisational skills related to continuous quality improvement and strategic and creative thinking with attention to detail.
• Demonstrate a commitment to diversity and experience working with individuals from different cultural, ethnic, geographic, and experiential backgrounds.
• Possess well-developed oral and written communication skills with awareness of cultural differences and ability to interact with faculty, industry partners, staff, and students.

Embedded within Kaplan International's US admissions operation, the Senior Admissions Manager assesses market and application trends to build segment-specific admissions processes, manages team resources and workload allocation, and champions a target-driven culture to ensure SLA and KPI targets are consistently exceeded. Working closely with University Partners, internal senior admissions staff, and sales and marketing colleagues, this role refines the admissions service quality and operational consistency that underpin successful student recruitment outcomes.

Executive Functions

• Assess market and application trends using available data to ensure capacity meets projected application volumes and build segment-specific admissions processes within SLA timelines.
• Manage, develop, and oversee the delivery of core elements of an outstanding admissions service to meet business objectives for student recruitment and student experience.
• Ensure information provided by Admissions is correct and accurate in adherence with University Partners' guidance and work to identify best practices.
• Manage team resources, including staff management and workload allocation, to ensure the Admissions team consistently exceeds key performance indicators.
• Champion a target-driven culture, closely evaluating admissions procedures and proposing changes and recommendations for improvement.
• Provide leadership, advice, and support to staff to ensure they have the knowledge and skills to deliver a premium level of service.
• Take ownership of tasks and projects within tight timeframes, providing regular management reporting and guidance to internal and external stakeholders.
• Oversee or directly handle day-to-day operational issues raised by Admissions staff, recruitment colleagues, partners, or agents.

Background and Experience

• Demonstrate outstanding people management skills, including experience managing other people managers, preferred.
• Demonstrate detailed understanding of both internal and external admissions policies and procedures with a systems-driven, solution-oriented approach.
• Possess strong stakeholder management skills, excellence-driven attention to detail, and the ability to think strategically and manage changes in systems and procedures.
• Proficient in CRM systems and Microsoft Office packages, including Outlook, Word, Excel, and PowerPoint.
• Possess strong written and spoken English with a multicultural outlook and interest in working with international students.
• Demonstrate willingness to work flexible hours, including some weekends, during critical periods.