ADMINISTRATIVE SERVICES SUPERVISOR RESUME EXAMPLE

Job Summary: 

• Be accountable for Administrative Support Team performance including accuracy, quality of and timeliness of work.
• Prepare, maintain, and evaluate statistics and schedules to measure departmental performance.
• Develop and maintain a high performance work force, acknowledge and reward employee's strengths and accomplishments. 
• Articulate and generate enthusiasm for the Company's mission and goals.
• Identify essential skills and retain talented employees. 
• Articulate expectations for conduct and performance. 
• Provide guidance, mentoring, tools and training to develop team. 
• Develop training programs and institute skills assessments for each employee.
• Communicate openly by discussing department goals and expectations with all employees. 
• Hold monthly staff meetings to create an open dialogue amongst team.
• Confront issues, address conflicts, resolve problems, and recommend solutions.
• Work to maximize collaboration, teamwork, empowerment, achievement and responsibility. Challenges:
• Receiving complete, timely, and accurate information from departments requesting service
• Supervising employees who process work for other departments and employees.
• Developing, maintaining and enhancing appropriate and accurate tracking and management tools.
• Developing strategies to "manage" the customer.
• Interruption of own work and projects due to conflicting priorities, unanticipated special assignments and/or last minute requests.
• Managing and maintaining proper staffing levels and support at all times.
• Delegate and reassign subordinate work as needed to accomplish goals of the supported departments & company.

Skills on Resume: 

• Performance Management (Soft Skills)
• Team Development (Soft Skills)
• Employee Mentoring (Soft Skills)
• Training Program Development (Hard Skills)
• Conflict Resolution (Soft Skills)
• Teamwork and Collaboration (Soft Skills)
• Project Management (Hard Skills)
• Staffing and Resource Management (Hard Skills)

Job Summary: 

• Daily management and supervision of the administrative services team (office space, procurement, reception, mail, printing, scanning and archiving)
• Coordination and equitable distribution of the daily workload among the team members
• Management of external suppliers including participation in the negotiation, monitoring and renewal of agreements
• Responsible for purchasing and inventory for KPMG's Quebec offices (peripherals, office supplies)
• Responsible for the maintenance of the premises in collaboration with the various property managers
• Analysis and estimation of costs related to operations
• Drafting of various reports and analyses
• Be the main point of contact for all operational requests
• Collaboration with internal teams within the firm and participation in various projects
• Arrange for payment or establish repayment schedules based on customers' financial status
• Locate and monitor overdue accounts
• Record information about status of accounts and collection efforts
• Work in a team environment and learn about other operations through cross-training

Skills on Resume: 

• Team Management (Soft Skills)
• Coordination (Soft Skills)
• Supplier Management (Hard Skills)
• Procurement (Hard Skills)
• Cost Analysis (Hard Skills)
• Report Writing (Hard Skills)
• Client Relations (Soft Skills)
• Cross-Training (Soft Skills)

Job Summary: 

• Plan and prioritize work of four Administrative Assistants and Receptionist, assigning schedules and monitoring daily activities. 
• Monitor vacation time and requests to ensure proper coverage of all positions.
• Maintain and administer policies and procedures for all Corporate Administrative activities as well as Operating Companies
• Oversee the procurement of office supplies and equipment. 
• Ensure all office equipment is maintained and operating properly.
• Oversee processing of purchase orders and check requests along with vendor certificate of insurances and contracts.
• Provide coordination and oversight of company record management activities for corporate location adhering to company Records Management Policy.
• Monitor catering and conference room activities assigned to Administrative Assistants to ensure customer requests are being met.
• Assist with budgeting monthly reporting and year end preparation 
• Ensure employees comply with company safety practices, procedures, and policies.
• Ensure successful cross-boundary interface with other functional areas, including customer accounting, customer service, accounting, human resources, it, engineering and operations.
• Exercise authority concerning staffing, performance appraisals, promotions, and discipline.
• Identify and improve upon work practices and processes to maximize efficiencies and effectiveness of the department and other cross boundary functional areas.
• Approve time-out-of-the-office requests from staff.
• Plan, manage and assign back up & coverage duties.
• Determine when to escalate decisions or issues within assigned areas of responsibility.

Skills on Resume: 

• Workload Management (Soft Skills)
• Policy Administration (Hard Skills)
• Procurement Management (Hard Skills)
• Records Management (Hard Skills)
• Budgeting (Hard Skills)
• Staff Performance Management (Soft Skills)
• Process Improvement (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)