ACCOUNTS RECEIVABLE REPRESENTATIVE RESUME EXAMPLE

Megan Turner

Phoenix, AZ

(602) 555-1847

megan.turner.ar@gmail.com

linkedin.com/in/meganturner-ar

SUMMARY

Results-driven Accounts Receivable Representative with 2+ years of experience in payment reconciliation, claims processing, and customer account support within healthcare and distribution industries. Proven record of reducing unresolved receivables by 18% through accurate account research and timely collections follow-up. Expertise in cash application and billing compliance to optimize revenue cycle operations, mitigate payment discrepancies, and drive reimbursement accuracy across high-volume account portfolios.

SKILLS

Claims Processing

Cash Application

Account Reconciliation

Billing Compliance

Invoice Research

Payment Posting

EXPERIENCE

Accounts Receivable Representative

ClearPath Medical Solutions, Phoenix, AZ

June 2023 – Present

• Processed and submitted 175+ insurance claims weekly, improving reimbursement turnaround times by 22% through accurate billing and demographic verification.
• Resolved account discrepancies and researched unapplied payments across 120+ customer accounts monthly, reducing aging balances by 15%.
• Documented 100% of billing follow-up activities within internal systems, supporting audit readiness and improving account transparency.
• Assisted with electronic remittance posting and refund processing, contributing to a 98% payment accuracy rate across assigned accounts.

Billing Support Coordinator

WestRiver Distribution Services, Mesa, AZ

January 2022 – May 2023

• Generated and distributed daily invoices for 90+ customer accounts, ensuring timely billing communication and reducing invoice delays by 20%.
• Updated insurance and customer account records consistently, maintaining accurate account documentation for compliance and reimbursement processing.
• Coordinated with operations teams to resolve shipment and payment disputes, improving issue resolution timelines by 17%.
• Maintained daily cash logs and prepared deposits for general ledger posting, supporting accurate financial reconciliation procedures.

EDUCATION

Associate of Applied Science in Business Administration

Mesa Community College, Mesa, AZ

Daniel R. Collins

Charlotte, NC

(704) 555-2916

daniel.collins.finance@gmail.com

linkedin.com/in/danielrcollins

SUMMARY

Results-driven Accounts Receivable Representative with 5+ years of experience in collections management, revenue cycle operations, and account reconciliation within healthcare and logistics environments. Proven record of recovering over $1.2M in outstanding receivables annually through proactive collections and dispute resolution strategies. Expertise in denial management and cash forecasting to optimize billing workflows, mitigate compliance risks, and drive consistent payment recovery across high-volume customer portfolios.

SKILLS

Revenue Cycle

Denial Management

Cash Forecasting

Credit Analysis

Claims Resolution

Invoice Processing

EXPERIENCE

Accounts Receivable Representative

BluePeak Healthcare Services, Charlotte, NC

March 2022 – Present

• Managed third-party payer accounts and collections activities for 250+ active accounts monthly, improving payment recovery rates by 24%.
• Reviewed denials and claim edits proactively, identifying recurring rejection trends that reduced resubmission errors by 19%.
• Prepared monthly reconciliation and cash forecast reports supporting accurate revenue tracking and financial planning initiatives.
• Collaborated with providers and operations teams to resolve billing disputes within established timelines, decreasing unresolved claims by 21%.
• Processed refunds, credit balances, and account adjustments according to compliance guidelines, maintaining 99% billing accuracy standards.

Accounts Receivable Specialist

Atlantic Freight Solutions, Greensboro, NC

August 2019 – February 2022

• Negotiated payment arrangements with customers across a $3.5M account portfolio, reducing delinquent balances by 27% over 12 months.
• Investigated unapplied cash and chargeback discrepancies daily, improving reconciliation efficiency by 18% through detailed account analysis.
• Reviewed and released customer orders while escalating high-risk transactions to Risk and Sales teams according to company policy.
• Utilized Excel, Access, and customer web portals to research overdue invoices and resolve deductions affecting payment timelines.

EDUCATION

Bachelor of Science in Accounting

University of North Carolina at Charlotte, Charlotte, NC

Victoria M. Harrington

Nashville, TN

(615) 555-4078

victoria.harrington@outlook.com

linkedin.com/in/victoria-harrington-finance

PROFESSIONAL SUMMARY

Results-driven Accounts Receivable Representative with 9+ years of experience in accounts receivable management, reimbursement analysis, and collections operations within healthcare, manufacturing, and distribution industries. Proven record of improving cash recovery performance by 32% while maintaining high-volume billing accuracy across multi-state customer portfolios. Expertise in general ledger reconciliation and payer dispute resolution to optimize financial operations, mitigate compliance exposure, and drive measurable revenue recovery through strategic account management and process improvement initiatives.

CORE SKILLS

Account Reconciliation

Revenue Recovery

Cash Application

General Ledger

Claims Resolution

Payment Negotiation

EXPERIENCE

Senior Accounts Receivable Representative

SummitCare Revenue Partners, Nashville, TN

April 2021 – Present

• Directed collections and reimbursement activities across 400+ third-party payer and customer accounts, increasing monthly recovery rates by 32%.
• Analyzed denial patterns, chargeback trends, and reimbursement discrepancies, reducing preventable payment delays by 26% through corrective process improvements.
• Managed daily balancing procedures between accounts receivable activity and general ledger records, maintaining 99.5% reconciliation accuracy.
• Collaborated with leadership on billing policy recommendations and escalation procedures, improving compliance performance and reducing filing issues by 20%.
• Generated monthly financial reports on write-offs, cash activity, and aging receivables, supporting strategic forecasting and operational decision-making.

Accounts Receivable Specialist

Crestline Logistics Group, Franklin, TN

January 2017 – March 2021

• Oversaw collections and reconciliation activities for a $6M customer portfolio, decreasing overdue receivables by 29% through targeted recovery strategies.
• Researched customer deductions, unapplied cash, and shipment disputes, accelerating resolution timelines by 23% across cross-functional operations teams.
• Negotiated payment plans and maintained documentation for all collection activities, supporting stronger audit compliance and customer retention outcomes.
• Processed high-volume deposits, Web ADI uploads, and chargeback reporting functions while ensuring accurate general ledger integration daily.

EDUCATION

Bachelor of Business Administration in Finance

Middle Tennessee State University, Murfreesboro, TN

• Managed third-party billing activities for 150+ patient accounts weekly, ensuring accurate claim preparation, compliant documentation, and timely submissions aligned with established revenue-cycle procedures.
• Reviewed demographic and insurance records across 95% of assigned accounts monthly, correcting discrepancies promptly to reduce billing delays and maintain accurate account balances.
• Coordinated with clinical, billing, and support departments to resolve charge inconsistencies on 80+ cases quarterly, improving billing accuracy and accelerating reimbursement processing timelines.
• Monitored third-party billing regulations and compliance updates continuously, supporting 100% adherence to internal policies while identifying recurring account issues and escalating meaningful trend reports.
• Prepared billing documentation for high-volume accounts daily, applying analytical judgment to validate charge reasonableness, minimize payment disputes, and strengthen overall accounts receivable performance.
• Collaborated with supervisors and cross-functional teams to support quality healthcare operations, contributing to efficient financial workflows, faster issue resolution, and consistent service delivery standards.

Core Skills:

• Revenue Cycle
• Insurance Verification
• Claims Processing
• Account Reconciliation
• Payment Posting
• Billing Compliance

• Evaluated electronic remittances against established reimbursement schedules for 200+ accounts monthly, identifying payment discrepancies, processing corrective adjustments, and escalating unresolved variances to leadership promptly.
• Allocated outstanding balances to appropriate payers within established turnaround targets, ensuring continuous account progression while reducing unresolved receivables through timely follow-up activities.
• Investigated open account controls and reviewed aging balances regularly, applying financial judgment to adjust discrepancies accurately and maintain reliable accounts receivable reporting standards.
• Documented 100% of payer communications, account actions, and resolution outcomes within billing systems, supporting audit readiness and improving transparency across revenue-cycle operations.
• Processed refund requests, void transactions, and credit balance reviews according to compliance guidelines, minimizing reimbursement errors and strengthening financial accuracy across patient accounts.
• Resolved billing inquiries from insurers, patients, and authorized representatives while assisting with electronic remittance posting, contributing to efficient payment reconciliation and improved customer service responsiveness.

Core Skills:

• Remittance Processing
• Account Reconciliation
• Credit Analysis
• Refund Processing
• Payment Allocation
• Electronic Posting

• Monitored delinquent accounts exceeding 13 days past due using payment history reports and credit files, restoring 75% of assigned accounts to current payment status monthly.
• Collaborated weekly with accounts receivable leadership to evaluate non-performing accounts, recommend collection strategies, and prioritize escalated cases requiring legal or repossession review.
• Reviewed aging reports and contacted overdue customers proactively, reducing unresolved balances through policy-compliant collection activities and consistent follow-up across high-volume account portfolios.
• Prepared detailed investigation reports documenting collection actions, payment discussions, and account findings, supporting accurate tracking and informed decision-making for delinquent account management.
• Interviewed customers by telephone to resolve billing disputes, verify charge accuracy, and correct account errors, improving customer satisfaction while strengthening payment recovery outcomes.
• Calculated contract payoff quotes, processed assignment agreements, and addressed internal accounts receivable inquiries, ensuring accurate financial documentation and timely resolution of account-related requests.

Core Skills:

• Collections Management
• Aging Analysis
• Payment Reconciliation
• Account Investigation
• Contract Calculation
• Credit Reporting

• Issued machine activation codes and processed account-related code updates through internal accounting systems, ensuring accurate customer access management and timely dealer support operations.
• Maintained digital contract records by scanning and indexing 300+ files monthly within the document management system, improving document accessibility and reducing retrieval delays.
• Updated insurance information for active customer accounts consistently, verifying policy accuracy and maintaining complete records to support compliance and uninterrupted account servicing activities.
• Generated and distributed daily invoices through electronic and mail channels, supporting accurate billing communication while ensuring timely delivery for high-volume customer account portfolios.
• Handled incoming correspondence and administrative account documentation efficiently, escalating workflow or quality concerns promptly to leadership to maintain operational consistency and service reliability.
• Protected sensitive financial records and high-value materials while following established procedures, contributing to secure accounts receivable operations and dependable cross-functional administrative support.

Core Skills:

• Invoice Processing
• Document Management
• Insurance Verification
• Account Administration
• Records Indexing
• Billing Systems

• Prepared and submitted insurance claims for 175+ accounts weekly, ensuring accurate billing documentation and timely reimbursement in compliance with payer-specific submission guidelines.
• Edited and rebilled claims proactively to resolve processing issues, reducing payment delays while maintaining consistent adherence to insurance requirements and internal billing standards.
• Verified patient insurance eligibility and updated demographic information across active accounts, improving claim acceptance rates and minimizing reimbursement interruptions caused by inaccurate records.
• Investigated refund requests and processed approved reimbursements according to established procedures, supporting accurate account reconciliation and strengthening overall revenue-cycle accuracy.
• Coordinated with clients, physicians, and patients to obtain missing documentation, accelerating claim completion timelines and ensuring all required records accompanied submitted account filings.
• Reviewed client account files and monitored payer schedule updates regularly, escalating necessary billing system changes to supervisors to maintain accurate reimbursement processing workflows.

Core Skills:

• Claims Processing
• Insurance Verification
• Revenue Cycle
• Refund Management
• Account Rebilling
• Medical Billing

• Responded to insurance carriers and responsible parties regarding account status inquiries within established service timelines, ensuring accurate communication and consistent adherence to billing procedures.
• Researched account histories and documented follow-up activities across 120+ cases monthly, supporting timely issue resolution and maintaining complete records within billing management systems.
• Resolved billing discrepancies by preparing account adjustments and refund requests for approval, improving payment accuracy, and reducing outstanding balance inconsistencies across assigned portfolios.
• Maintained detailed billing activity records and updated system documentation consistently, supporting audit readiness and strengthening transparency throughout accounts receivable processing operations.
• Escalated compliance concerns and workflow risks proactively to supervisors, minimizing delays in invoice submissions and helping maintain accurate claim processing performance standards.
• Completed scheduled operational reports independently while supporting organizational objectives in a remote environment, consistently meeting productivity expectations through reliable high-speed system access.

Core Skills:

• Account Research
• Claims Resolution
• Refund Processing
• Billing Documentation
• Compliance Reporting
• Remote Operations

• Recorded and applied daily customer cash receipts accurately across 250+ accounts, ensuring payments, credits, and wire transactions aligned with customer instructions and accounting procedures.
• Researched account discrepancies and resolved unapplied cash issues promptly, improving payment accuracy and supporting consistent reconciliation between customer accounts and financial records.
• Prepared daily deposits for posting through manual entries and Web ADI upload functionality, maintaining accurate general ledger updates and efficient high-volume cash application processes.
• Matched system-generated chargebacks against customer backup documentation for claims review, strengthening dispute tracking accuracy and supporting timely investigation by cross-functional departments.
• Performed daily balancing procedures to reconcile cash postings, sales activity, and credits with general ledger totals, achieving reliable financial reporting and transaction integrity standards.
• Generated monthly chargeback, write-off, and cash reconciliation reports while assisting management with accounts receivable discrepancies, contributing to accurate financial oversight and operational transparency.

Core Skills:

• Cash Application
• General Ledger
• Chargeback Analysis
• Account Reconciliation
• Payment Posting
• Financial Reporting

• Collaborated with customers and internal departments to secure timely payments, reducing past due receivables through proactive account follow-up and issue resolution strategies.
• Investigated payment barriers and determined appropriate collection actions for complex accounts, including internal escalations supporting faster dispute resolution and improved recovery outcomes.
• Developed cooperative relationships with customers, sales, operations, and distribution teams through consistent email and phone communication, strengthening cross-functional coordination and account management efficiency.
• Utilized MS Excel, Access, and third-party customer portals to research invoices, reconcile accounts, and resolve deductions across 150+ customer accounts monthly.
• Analyzed unapplied cash and customer credits carefully, reconciling discrepancies with invoice records to maintain accurate balances and support reliable accounts receivable reporting standards.
• Reviewed and released customer orders according to established credit policies, engaging Risk and Sales teams when transactions exceeded approved financial thresholds or account limitations.

Core Skills:

• Account Reconciliation
• Cash Application
• Invoice Research
• Credit Management
• Order Release
• MS Excel

• Managed accounts receivable work queues and collection strategies for third-party payer accounts, supporting revenue optimization while consistently meeting established productivity and operational performance metrics.
• Collaborated with practice leadership and providers to maintain patient-centered financial services, contributing to improved customer satisfaction and efficient reimbursement processing workflows.
• Collected outstanding patient responsibility balances proactively alongside cross-functional teams, reducing aging receivables and strengthening overall account recovery performance across assigned portfolios.
• Analyzed third-party claim rejections and tracked recurring denial patterns across 100+ accounts monthly, supporting corrective actions that improved claim acceptance and reimbursement turnaround times.
• Monitored reimbursement policy and billing procedure updates regularly, applying regulatory knowledge to maintain compliant claim processing and minimize preventable payment delays.
• Supported high-quality care delivery by maintaining accurate account documentation, resolving billing issues promptly, and contributing to financial targets through dependable accounts receivable management practices.

Core Skills:

• Revenue Cycle
• Denial Management
• Claims Resolution
• Account Collections
• Billing Compliance
• Payment Recovery

• Recommended billing policy improvements based on recurring denial trends and reimbursement analysis, supporting stronger compliance practices and more efficient accounts receivable processing workflows.
• Reviewed and challenged claim rejections and denials across high-volume payer accounts, escalating notable patterns to management and improving resolution accuracy within established timelines.
• Identified timely filing risks proactively and communicated corrective actions effectively, reducing preventable claim losses while maintaining adherence to payer submission requirements.
• Processed charge files and completed charge entry functions accurately, appending required billing data to support compliant claim generation and reliable reimbursement processing standards.
• Managed charge review, claim edit, and credit work queues within benchmark expectations, achieving consistent productivity targets while resolving complex account discrepancies efficiently.
• Collaborated regularly with management to review productivity reports, special projects, and unusual accounts while responding professionally to support inquiries and meeting assignment deadlines consistently.

Core Skills:

• Denial Resolution
• Charge Entry
• Claims Editing
• Work Queue
• Billing Analysis
• Revenue Recovery

• Managed assigned customer portfolios by conducting collection calls and email follow-ups, ensuring timely account reconciliation and consistent recovery of outstanding duties and tax remittances.
• Negotiated payment arrangements with customers across 120+ active accounts monthly, building strong business relationships while addressing account concerns and improving collection outcomes.
• Monitored shipment hold notifications within authorized limits, coordinating with Operations and Senior Management to accelerate collections and minimize disruptions to account activity.
• Investigated unapplied cash amounts and customer disputes within established timelines, resolving discrepancies efficiently while maintaining accurate accounts receivable records and payment allocations.
• Identified high-risk accounts and recommended recovery strategies proactively, supporting stronger financial control measures and improving overall portfolio performance against departmental objectives.
• Prepared monthly cash forecasts and documented all collection activities thoroughly, maintaining compliance with internal procedures while consistently achieving defined productivity and collection targets.

Core Skills:

• Cash Forecasting
• Account Reconciliation
• Collections Management
• Payment Negotiation
• Dispute Resolution
• Portfolio Management