ACCOUNTS RECEIVABLE SUPERVISOR RESUME EXAMPLE

Michael Turner

Columbus, OH

(614) 555-2847

michael.turner.ar@gmail.com

linkedin.com/in/michaelturnerar

SUMMARY

Results-driven Accounts Receivable Supervisor with 3+ years of experience in cash application, collections management, and account reconciliation within manufacturing and distribution industries. Proven record of reducing unapplied cash balances by 18% while improving invoice processing turnaround times. Expertise in credit analysis and billing operations to optimize receivables workflows, mitigate payment discrepancies, and drive financial accuracy across customer accounts and reporting functions.

SKILLS

Cash Application

Account Reconciliation

Collections Management

Billing Operations

Credit Analysis

Financial Reporting

EXPERIENCE

Accounts Receivable Supervisor

BrightCore Distribution Services, Columbus, OH

June 2023 – Present

• Supervised daily cash application and collections activities for 1,200+ customer accounts, improving payment posting accuracy by 17% and reducing aging balances by $240K annually.
• Coordinated ACH, lockbox, and wire payment reconciliations while supporting month-end close activities completed within 3 business days.
• Trained and coached 4 Accounts Receivable specialists on billing procedures and deduction resolution, increasing workflow productivity by 21%.
• Generated weekly KPI and aging reports in Excel, helping leadership identify collection risks and reduce delinquent balances by 14%.

Accounts Receivable Coordinator

Summit Freight Solutions, Dayton, OH

May 2021 – May 2023

• Processed daily invoicing and customer payment transactions averaging $1.8M monthly while maintaining 98% transaction accuracy.
• Resolved customer billing discrepancies and unauthorized deductions, decreasing unresolved claims by 22% within one fiscal year.
• Assisted with account reconciliations, accrual journals, and audit preparation activities supporting quarterly financial reporting deadlines.
• Collaborated with customer service and sales teams to accelerate collection efforts and improve cash flow performance by 11%.

EDUCATION

Bachelor of Science in Accounting

Ohio University, Athens, OH

Ashley Bennett

Charlotte, NC

(704) 555-9184

ashley.bennett.finance@outlook.com

linkedin.com/in/ashley-bennett-finance

SUMMARY

Results-driven Accounts Receivable Supervisor with 6+ years of experience in revenue cycle management, credit control, and billing operations within healthcare and business services industries. Proven record of lowering DSO by 16% through process automation and denial resolution improvements. Expertise in cash reconciliation and collections management to optimize billing accuracy, mitigate compliance risks, and drive operational efficiency across multi-site financial operations.

SKILLS

Revenue Cycle

Cash Reconciliation

Credit Control

Denial Management

KPI Reporting

Process Improvement

EXPERIENCE

Accounts Receivable Supervisor

Pioneer Medical Billing Group, Charlotte, NC

August 2021 – Present

• Directed Accounts Receivable operations for 8 regional clinics, managing billing, denials, and collections processes supporting over $32M in annual receivables.
• Implemented workflow enhancements and KPI monitoring tools that reduced claim denial turnaround time by 24% and improved collection efficiency.
• Supervised 9 billing and cash application specialists, conducting performance reviews, cross-training initiatives, and monthly productivity assessments.
• Collaborated with IT and Revenue Cycle leadership on EHR system enhancements that improved billing accuracy and reduced manual adjustments by 19%.
• Prepared monthly financial and aging analysis reports for senior management, supporting forecasting and compliance review initiatives.

Accounts Receivable Analyst

Carolina Logistics Management, Greensboro, NC

January 2018 – July 2021

• Managed reconciliation and collections activities for 650+ customer accounts, recovering over $1.1M in overdue receivables annually.
• Reviewed customer credit profiles and monitored payment trends, reducing high-risk account exposure by 13%.
• Assisted with ERP testing and process documentation updates during company-wide system migration projects.
• Coordinated with sales and customer service departments to resolve invoice discrepancies and maintain SLA compliance standards.

EDUCATION

Bachelor of Business Administration in Finance

University of North Carolina at Charlotte, Charlotte, NC

Danielle R. Whitmore

Dallas, TX

(972) 555-4438

d.whitmore@financeexecutivepro.com

linkedin.com/in/daniellerwhitmore

PROFESSIONAL SUMMARY

Results-driven Accounts Receivable Supervisor with 11+ years of experience in customer accounting, revenue cycle operations, and credit management within the manufacturing and healthcare industries. Proven record of reducing DSO by 22% while improving cash application accuracy and strengthening audit compliance standards. Expertise in ERP implementation and process optimization to streamline receivables management, mitigate financial risk, and drive enterprise-wide operational performance through scalable accounting controls and cross-functional leadership.

CORE SKILLS

Customer Accounting

ERP Implementation

Cash Application

Audit Compliance

Credit Management

Process Optimization

EXPERIENCE

Accounts Receivable Supervisor

NorthBridge Healthcare Services, Dallas, TX

March 2020 – Present

• Directed enterprise Accounts Receivable operations across 14 business units, overseeing billing, collections, cash application, and deduction management activities exceeding $85M annually.
• Led ERP conversion initiatives and automation projects that reduced manual processing hours by 28% and improved reconciliation accuracy across finance operations.
• Managed a team of 15 Accounts Receivable analysts and coordinators, improving departmental KPI attainment from 82% to 96% within two fiscal years.
• Collaborated with auditors, legal teams, and operational leadership to strengthen SOX compliance and reduce unresolved audit findings by 31%.
• Developed standardized SOPs and internal control procedures that accelerated month-end close timelines from 7 days to 4 days.

Senior Accounts Receivable Analyst

Evermark Consumer Products, Fort Worth, TX

June 2015 – February 2020

• Managed high-volume customer portfolios totaling $40M in receivables while improving collection recovery rates by 18% through targeted escalation strategies.
• Reviewed periodic credit evaluations using SAP and D&B reporting tools, minimizing bad debt exposure and supporting executive credit decisions.
• Implemented enhanced KPI reporting and aging analysis processes that improved forecasting visibility and reduced overdue balances by $1.4M.
• Coordinated bank reconciliations, ACH processing, and month-end journal entries while supporting annual audits and compliance reporting activities.

EDUCATION

Bachelor of Science in Accounting

Texas Tech University, Lubbock, TX

• Directed daily Accounts Receivable cash application operations for a high-volume environment, supervising staff performance and maintaining 99% posting accuracy across multiple customer payment channels.
• Oversaw quality control reviews for cash application transactions, reconciling lockbox and wire payments while clearing General Ledger accounts within monthly and quarterly closing deadlines.
• Redistributed departmental workloads among Accounts Receivable specialists based on business priorities, staff availability, and year-end schedules, improving transaction turnaround times by 20%.
• Resolved complex payment discrepancies and escalated critical accounting issues to senior leadership, strengthening internal controls and reducing unresolved reconciliation items across reporting periods.
• Managed annual performance evaluations, coached Accounts Receivable personnel on processing standards, and increased operational consistency through continuous feedback and transaction accuracy monitoring.
• Collaborated with Treasury teams to implement lockbox processes for newly integrated business entities, supporting seamless cash posting workflows and improving bank reconciliation efficiency by 15%.

Core Skills:

• Cash Application
• Account Reconciliation
• General Ledger
• Lockbox Processing
• Payment Posting
• AR Reporting

• Managed daily Accounts Receivable payment operations, ensuring timely posting of cash receipts, credits, and electronic fund transfers across multiple payment channels within strict processing deadlines.
• Supervised resolution of electronic payment rejects from seven processors, reducing unapplied cash balances and improving reconciliation accuracy through consistent monitoring and corrective action procedures.
• Coordinated processing of physical checks, emailed remittances, and adjustment requests received through ticketing systems, maintaining efficient workflows in a high-volume transactional environment.
• Administered month-end close activities related to payment postings and non-customer Accounts Receivable deposits, strengthening General Ledger accuracy and accelerating financial reporting completion by 18%.
• Implemented workflow adjustments and operational process improvements, collaborating with internal departments and IT teams to enhance system functionality, policy compliance, and transaction efficiency.
• Mentored and developed Accounts Receivable employees through performance guidance, project leadership, and process training initiatives, increasing productivity levels and improving overall team accountability metrics.

Core Skills:

• Cash Reconciliation
• Payment Processing
• General Ledger
• Workflow Management
• Ticketing Systems
• Month-End Close

• Led and coached Accounts Receivable personnel through performance development initiatives, strengthening operational consistency and improving team productivity across complex deduction management workflows.
• Analyzed high-volume deduction processes and resolved operational issues through detailed investigation, delivering process improvements that enhanced claim validation accuracy and reduced processing delays by 22%.
• Directed complex Accounts Receivable projects involving workflow configuration, documentation updates, and cross-functional coordination, ensuring compliance with established business practices and internal control standards.
• Administered DocuWare deduction workflows as the subject matter expert, supporting more than 35 users across eight divisions while maintaining secure user configuration and system reliability.
• Collaborated with Audit, Tax, Credit, and Accounts Payable departments to resolve intercompany payment discrepancies, streamline royalty transactions, and improve General Ledger reconciliation efficiency by 17%.
• Oversaw Electronic Data Interchange transmission, receipt management, and implemented procedural enhancements, increasing transaction visibility and reducing unresolved payment exceptions across customer accounts.

Core Skills:

• DocuWare Administration
• EDI Management
• Deduction Processing
• Process Improvement
• GL Reconciliation
• Workflow Configuration

• Directed enterprise Accounts Receivable initiatives focused on operational efficiency, leading process optimization projects that improved collection performance metrics and strengthened organization-wide receivables management strategies.
• Built and developed high-performing Accounts Receivable teams through coaching, performance management, and goal alignment, increasing departmental productivity and improving service delivery consistency across business functions.
• Implemented operational policies and best practices for credit assessment, payment posting, and third-party collections, reducing aged receivables balances by 19% while enhancing process compliance standards.
• Evaluated external vendor contracts and collection service agreements, identifying cost-saving opportunities and improving return on investment through data-driven negotiation and performance analysis initiatives.
• Automated collection cycle processes by maximizing system capabilities and enhancing workflow functionality, increasing reporting accuracy, and reducing manual processing efforts across billing and collection operations.
• Established annual Accounts Receivable benchmarks and delivered performance reporting to senior leadership, supporting strategic decision-making through actionable financial data and operational trend analysis.

Core Skills:

• Receivables Management
• Credit Assessment
• Collections Automation
• Performance Reporting
• Vendor Management
• Process Optimization

• Directed daily Accounts Receivable operations and supervised revenue cycle activities, ensuring accurate execution of billing, reconciliation, and reporting functions across assigned portfolio accounts and client transitions.
• Chaired cross-functional IT steering initiatives impacting Accounts Receivable systems, leading project groups that improved revenue cycle workflows and strengthened communication between operational departments.
• Managed daily, weekly, and monthly financial reporting processes, delivering analytical insights that improved decision-making accuracy and enhanced visibility into collection and portfolio performance metrics.
• Conducted monthly Quality Assurance reviews to maintain audit compliance standards, identifying process discrepancies and implementing corrective actions that increased transaction accuracy across Accounts Receivable operations.
• Administered payroll approvals, training schedules, performance reviews, and departmental metrics while mentoring new hires, improving employee readiness, and strengthening overall team accountability standards.
• Oversaw verification and reconciliation of owner and developer accounts, resolving transactional discrepancies and supporting seamless onboarding processes for newly transitioned client portfolios exceeding established service expectations.

Core Skills:

• Revenue Cycle
• Portfolio Management
• Audit Compliance
• Financial Reporting
• Account Reconciliation
• Process Training

• Supervised floorplan operations teams of more than 10 employees, including remote staff, ensuring compliance with operational policies and consistent achievement of assigned service-level agreement targets.
• Optimized floorplan operational procedures by recommending workflow improvements and updating standard operating documentation, increasing processing efficiency and reducing invoice exception resolution times by 21%.
• Developed and monitored floorplan performance metrics, providing analytical reporting that improved operational visibility and supported strategic account review discussions with senior leadership teams.
• Resolved complex vendor payment disputes and invoice discrepancies through detailed account analysis, strengthening financial accuracy and improving cross-departmental issue resolution effectiveness across operations.
• Collaborated with finance departments and auction front office teams to coordinate floorplan activities, streamline communication processes, and support operational consistency across multiple business locations.
• Mentored and trained floorplan personnel through structured coaching, resource planning, and performance management initiatives, enhancing employee productivity and supporting long-term team development objectives.

Core Skills:

• Floorplan Operations
• Invoice Resolution
• Performance Metrics
• SOP Documentation
• Vendor Payments
• Team Leadership

• Directed Accounts Receivable department operations, supervising staff performance, approving transactional activities, and ensuring accurate billing, cash allocation, and collection processes within established financial control standards.
• Managed monthly and annual receivables collection reporting, delivering variance analysis and aged receivable updates that improved leadership visibility into outstanding balances and collection performance trends.
• Oversaw preparation and review of monthly and quarterly billing submissions, ensuring complete revenue recognition and accurate General Ledger recording across multiple funding and program accounts.
• Administered departmental scheduling, training initiatives, and annual employee evaluations, strengthening operational accountability and improving transaction accuracy through consistent performance management practices.
• Collaborated with fiscal leadership and external collection agencies to resolve outstanding receivable matters, maintaining timely reporting compliance and supporting effective interdepartmental financial communication processes.
• Enhanced finance department procedures by contributing to policy development and process implementation efforts, increasing reporting consistency, and reinforcing compliance with organizational accounting regulations and standards.

Core Skills:

• Receivables Analysis
• Billing Operations
• Cash Allocation
• General Ledger
• Collections Management
• Financial Reporting

• Directed Accounts Receivable Customer Service and Receipt teams, ensuring 100% payment processing accuracy while maintaining exceptional service standards across high-volume client property account operations.
• Implemented innovative accounting system enhancements and tested new functionality, improving transaction workflows and strengthening issue resolution efficiency within Accounts Receivable support operations.
• Managed daily customer inquiries, payment processing activities, and escalation handling, consistently meeting strict operational deadlines while maintaining high client satisfaction and service responsiveness metrics.
• Maintained and updated Accounts Receivable procedure documentation in alignment with company best practices, improving process consistency and supporting accurate team execution across financial operations.
• Resolved accounting system and payment processing issues through analytical troubleshooting, minimizing operational disruptions and enhancing reporting accuracy for senior finance leadership decision-making needs.
• Collaborated with finance leadership on Accounts Receivable initiatives and prepared management reporting, delivering actionable financial insights that supported operational planning and process improvement strategies.

Core Skills:

• Customer Service
• Payment Processing
• System Troubleshooting
• Process Documentation
• Financial Reporting
• Accounts Receivable

• Managed Accounts Receivable accounting operations, overseeing billing, cash applications, reconciliations, and receivable workflows while ensuring accurate transaction processing across daily financial activities.
• Reviewed and approved month-end journal entries and balance sheet reconciliations, strengthening financial reporting accuracy and supporting compliance with established accounting control standards.
• Prepared monthly aging analyses and partnered with Credit and Collections teams to identify at-risk accounts, improving bad debt reserve accuracy and reducing exposure to uncollectible balances.
• Recommended write-offs for aged receivables based on detailed account evaluations, supporting leadership decision-making and improving overall receivables management efficiency across customer portfolios.
• Collaborated with auditors, Legal, FP&A, and sourcing departments to resolve accounting issues, provide audit support, and ensure compliance with customer agreement financial requirements.
• Mentored Accounts Receivable personnel through structured guidance and training initiatives while resolving complex billing disputes, increasing operational consistency, and improving customer account resolution timelines by 18%.

Core Skills:

• Balance Reconciliation
• Aging Analysis
• Cash Applications
• Journal Entries
• Audit Support
• Receivables Accounting

• Supervised Accounts Receivable specialists supporting enterprise operations within Workday Financials, ensuring service delivery met established SLAs across multiple business functions and accounting activities.
• Coordinated critical Accounts Receivable operations during management and staff absences, maintaining workflow continuity and ensuring uninterrupted execution of high-priority financial processing tasks.
• Strengthened partnerships with accounting, debt management, and shared service teams, improving cross-functional collaboration and increasing operational efficiency through proactive stakeholder communication practices.
• Implemented continuous improvement initiatives focused on process ownership and system optimization, delivering year-over-year gains in transaction accuracy, workflow effectiveness, and regulatory compliance performance.
• Collaborated with internal and external auditors on SOX and financial compliance reviews, supporting audit readiness and reinforcing adherence to legal and organizational accounting standards.
• Trained accounting personnel on Accounts Payable and Accounts Receivable best practices while overseeing timely payment processing, enhancing team capability, and improving financial operational consistency by 20%.

Core Skills:

• Workday Financials
• SOX Compliance
• Process Improvement
• Stakeholder Management
• Payment Processing
• Accounts Receivable

• Directed Accounts Receivable Senior Staff Accountants and Staff Accountants overseeing cash applications, reconciliations, flux analyses, and General Ledger activities within a high-volume financial operations environment.
• Managed daily cash application workflows, ensuring customer payments were accurately applied according to remittance details while reducing unapplied cash balances through collaboration with Client Services teams.
• Supervised month-end closing activities for Accounts Receivable functions, delivering timely account reconciliations, financial reporting, and flux analysis completion in compliance with GAAP standards.
• Reviewed and approved General Ledger journal entries and Accounts Receivable adjustments, strengthening financial accuracy and ensuring adherence to established accounting controls and SOX compliance requirements.
• Collaborated with Property Management, Client Services, and field operations teams to improve information flow into financial systems, increasing reporting accuracy and reducing processing discrepancies by 16%.
• Mentored and motivated accounting personnel through structured coaching, performance feedback, and goal management initiatives, improving departmental productivity and reinforcing alignment with corporate policies and procedures.

Core Skills:

• Cash Application
• Flux Analysis
• GAAP Compliance
• SOX Compliance
• General Ledger
• Account Reconciliation

• Analyzed Accounts Receivable operational processes to identify efficiency opportunities, recommending system and workflow improvements that enhanced customer account administration and strengthened transaction processing accuracy.
• Supported implementation of billing and cash application enhancements by coordinating process updates, improving operational consistency, and increasing departmental productivity across financial operations teams.
• Led testing activities for ERP system upgrades and interface enhancements, validating Accounts Receivable module functionality and minimizing operational disruptions during technology implementation projects.
• Directed acquisition integration initiatives from a data and process flow perspective, ensuring seamless onboarding transitions and maintaining accurate financial reporting across newly incorporated business operations.
• Developed and monitored team performance metrics focused on volume, quality, and processing speed, improving service delivery standards and strengthening accountability against operational targets by 18%.
• Collaborated with auditors, business support teams, and internal stakeholders to provide documentation, deliver training programs, and support employee development through structured performance management practices.

Core Skills:

• ERP Testing
• Process Improvement
• Cash Application
• Audit Support
• Performance Metrics
• Systems Integration

• Managed daily accounting operations with primary responsibility for collections and account reconciliations, ensuring timely recording of wholesale and eCommerce receivables across multiple payment platforms.
• Monitored customer payments and collected past-due invoices, resolving payment discrepancies and unauthorized deductions to improve receivables recovery rates and strengthen cash flow performance.
• Performed month-end and year-end reconciliations, including accruals and bad debt analysis, supporting accurate financial reporting and compliance with established accounting control procedures.
• Administered eCommerce payment accounts, including PayPal, Moneris, and Amex platforms, processing customer refunds efficiently while maintaining transaction accuracy within strict operational timelines.
• Conducted credit risk assessments and vendor agreement compliance reviews, identifying financial exposure concerns and supporting informed decision-making through detailed analytical evaluations.
• Collaborated with customer service teams, auditors, and internal stakeholders on issue resolution, process improvement initiatives, and special projects that enhanced operational efficiency by 15%.

Core Skills:

• Account Reconciliation
• Credit Analysis
• Collections Management
• Payment Processing
• Bad Debt
• Audit Support

• Supervised Accounts Receivable operations, including staff training, workload coordination, and cash application oversight, ensuring compliance with established accounting controls and departmental performance expectations.
• Managed escalated collections activities and negotiated resolutions for delinquent accounts, reducing outstanding receivable balances and improving recovery outcomes across high-risk customer portfolios.
• Reviewed and approved credit memos, refund requests, and customer account reconciliations, strengthening financial accuracy and supporting efficient month-end closing and audit preparation activities.
• Generated and distributed daily and weekly Accounts Receivable reporting in Excel, providing leadership with actionable analysis on aging balances, collection status, and operational performance metrics.
• Collaborated with billing departments to identify root causes of recurring invoice issues, implementing corrective actions that improved billing accuracy and reduced dispute resolution timelines by 18%.
• Ensured SOX 404 compliance through regular control reviews, bankruptcy account monitoring, and departmental meetings that reinforced accountability and strengthened risk management across receivables operations.

Core Skills:

• Cash Application
• SOX Compliance
• Aging Analysis
• Collections Management
• Account Reconciliation
• Excel Reporting

• Coordinated with Information Systems, Product, Sales, Client Services, and Account Management teams to ensure accurate invoicing execution aligned with client contractual terms and billing requirements.
• Managed assignment of contracts, addenda, and inventory account codes for billing and commission processing, improving workflow accuracy and supporting timely management review procedures.
• Oversaw intercompany billing coordination across multiple business locations, verifying monthly billing completion and supporting readiness initiatives for NetSuite financial system transition activities.
• Monitored customer account status to ensure balances remained current within company guidelines, reducing unresolved receivable issues and improving collection consistency across assigned accounts.
• Updated billing procedures and processing documentation regularly, strengthening operational compliance and ensuring financial workflows remained aligned with evolving organizational standards and best practices.
• Resolved Accounts Receivable discrepancies and billing issues through detailed account analysis and corrective action implementation, enhancing transaction accuracy and improving customer account management efficiency by 16%.

Core Skills:

• Intercompany Billing
• NetSuite Transition
• Contract Management
• Billing Operations
• Account Reconciliation
• Process Documentation

• Directed Accounts Receivable operations, including billing oversight, delayed payment monitoring, and negotiations with past-due accounts to improve collection performance and maintain healthy cash flow levels.
• Implemented process enhancements and workflow improvements that reduced Accounts Receivable turnover days, strengthening credit control efficiency and increasing payment recovery consistency across customer portfolios.
• Managed overdue account activities and monitored customer arrears status, ensuring accurate tracking of outstanding balances and timely resolution of payment-related discrepancies.
• Supervised monthly, quarterly, and year-end Accounts Receivable closing processes, coordinating with cross-functional departments to ensure accurate financial reporting and compliance with accounting deadlines.
• Coached accounting associates on standardized reporting and operational procedures, improving transaction accuracy and reinforcing consistent adherence to established financial control practices.
• Developed team staffing, training, and performance management initiatives while overseeing customer statement distribution and receivable payment accounting, increasing departmental productivity by 17%.

Core Skills:

• Credit Control
• Receivables Management
• Account Reconciliation
• Collections Monitoring
• Financial Reporting
• Process Improvement

• Directed daily Accounts Receivable collections operations, supervising claim follow-up and denial management activities to improve recovery performance and reduce outstanding receivable balances across revenue cycle functions.
• Collaborated with Credentialing and clinic teams to maintain accurate billing guidelines and fee schedules, strengthening compliance and minimizing claim processing and reimbursement discrepancies.
• Optimized Accounts Receivable follow-up workflows and collections procedures, improving operational efficiency and supporting measurable reductions in bad debt and denial occurrence rates by 19%.
• Monitored staff productivity and accuracy through quantitative and qualitative KPIs, ensuring peak performance standards and maintaining consistent adherence to established billing and collection practices.
• Coached and trained Accounts Receivable personnel on workflow management, denial prevention, and issue resolution strategies, increasing team effectiveness and improving claim resolution turnaround times.
• Partnered with Revenue Cycle leadership to identify process improvement opportunities and evaluate performance benchmarks, enhancing revenue optimization efforts and strengthening operational accountability standards.

Core Skills:

• Denial Management
• Revenue Cycle
• Claims Follow-Up
• KPI Monitoring
• Collections Management
• Billing Compliance

• Directed hiring, training, and performance management initiatives for Accounts Receivable staff, establishing clear expectations and improving employee engagement through structured coaching and development practices.
• Managed disciplinary actions and employment status decisions in accordance with organizational policies, ensuring consistent leadership standards and maintaining operational accountability across revenue cycle functions.
• Analyzed operational reporting data to identify workflow gaps and collection inefficiencies, implementing process improvements that enhanced cash flow performance and reduced unresolved receivable issues by 18%.
• Collaborated with revenue cycle departments and operational leadership to resolve billing, payment, and workflow concerns, strengthening cross-functional communication and improving service delivery effectiveness.
• Resolved denial management, EDI transmission, and payment processing issues through detailed investigation and corrective action planning, increasing collection accuracy and accelerating follow-up resolution timelines.
• Revised collection standards, policies, and operational procedures to support continuous improvement initiatives, promoting more efficient Accounts Receivable processes and reinforcing compliance with organizational best practices.

Core Skills:

• Denial Management
• EDI Processing
• Revenue Cycle
• Performance Management
• Collections Reporting
• Process Improvement

• Directed Accounts Receivable cash posting and application teams supporting enterprise-wide operations, collaborating with Sales, Customer Service, Finance, Treasury, and Trade Execution departments to ensure accurate transaction processing.
• Established departmental goals aligned with financial objectives, improving operational performance, and strengthening cross-functional accountability for cash application and reconciliation activities across multiple business units.
• Supervised ingredient advance billing, manual invoicing, adjustments, check deposits, and proof-of-delivery reconciliations, ensuring timely month-end processing and reducing transaction discrepancies by 17%.
• Coordinated closely with customer-facing and international trade teams to support accurate customer reconciliations, streamline communication processes, and improve transaction recording efficiency across Accounts Receivable operations.
• Administered Accounts Receivable, cash application, and credit systems as the departmental super user, leading system upgrades, testing initiatives, and process implementation projects with measurable operational improvements.
• Optimized accounting policies and operational procedures while supporting annual audits and year-end close activities, increasing process efficiency and reinforcing compliance with established financial control standards.

Core Skills:

• Cash Application
• Account Reconciliation
• Systems Testing
• Billing Operations
• Audit Support
• Process Improvement

• Directed daily Accounts Receivable workflows by assigning and prioritizing team responsibilities based on transaction volume, staffing capacity, and established customer service performance requirements.
• Resolved escalated invoice discrepancies, payment exceptions, and customer account issues through cross-functional coordination with vendors, business units, and management teams to maintain operational continuity.
• Implemented process controls and audit procedures that improved system entry accuracy, strengthened compliance standards, and reduced transactional errors across Accounts Receivable operations by 16%.
• Conducted regular team meetings and cross-training initiatives, reinforcing service expectations while improving employee proficiency, communication effectiveness, and overall workflow adaptability within the department.
• Developed and executed training plans, productivity standards, and operational procedures that enhanced staff performance consistency and supported continuous process improvement initiatives across financial operations.
• Collaborated with IT and shared services management on data system testing, software updates, and quality assurance activities, improving reporting functionality and strengthening system performance reliability.

Core Skills:

• Workflow Management
• Audit Controls
• Systems Testing
• Quality Assurance
• Invoice Resolution
• Process Improvement

• Directed global Accounts Receivable billing and collections teams responsible for aging management, invoice collection, and cash application activities across high-volume customer account portfolios.
• Implemented best-in-class invoicing, cash application, and collections processes utilizing technology enhancements that improved transaction accuracy and increased operational efficiency by 22%.
• Developed strategic collection initiatives and debt recovery procedures that accelerated cash flow performance while minimizing recovery expenses across portfolio-wide delinquent account management activities.
• Collaborated with internal stakeholders to improve customer experience and support scalable Accounts Receivable operations, strengthening cross-functional alignment and enhancing service delivery consistency.
• Prepared weekly and ad hoc Accounts Receivable reporting, providing leadership with actionable financial insights that supported departmental planning and performance evaluation objectives.
• Coached and developed Accounts Receivable personnel through workload management, performance monitoring, and procedural training initiatives while continuously enhancing departmental Standard Operating Procedures.

Core Skills:

• Cash Application
• Collections Management
• Aging Analysis
• SOP Development
• Debt Recovery
• Financial Reporting

• Directed daily Accounts Receivable operations and supervised collection and cash application teams, ensuring accurate transaction processing and consistent achievement of departmental performance objectives.
• Evaluated collection policies and implemented process improvements that increased recovery effectiveness, reduced delinquent account balances, and strengthened overall receivables management efficiency by 18%.
• Coached and trained Accounts Receivable personnel on collection procedures, technical competencies, and compliance standards, improving operational consistency and enhancing team performance across financial workflows.
• Prepared journal entries and performed General Ledger reconciliations and financial analysis, supporting accurate month-end reporting and reinforcing adherence to established accounting control procedures.
• Led SOX compliance initiatives and supported internal and external audit activities, strengthening internal controls and ensuring alignment with organizational financial governance requirements.
• Generated weekly and monthly KPI reporting while collaborating on cross-functional projects and management research requests, delivering actionable operational insights that supported strategic decision-making.

Core Skills:

• Cash Application
• SOX Compliance
• General Ledger
• Collections Management
• KPI Reporting
• Account Reconciliation

• Managed daily payment application operations, including ACH processing, manual cash postings, and secure file handling, while ensuring accurate and timely Accounts Receivable transaction completion.
• Collaborated with invoicing, collections, and credit teams to reconcile customer accounts, resolve escalated issues, and reduce unidentified cash receipt balances across high-volume financial operations.
• Strengthened customer and sales team relationships by delivering responsive account support and resolving non-routine transaction issues, improving customer satisfaction and operational service consistency.
• Led process improvement initiatives for payment application and invoicing workflows, implementing effective controls that enhanced transaction accuracy and increased operational efficiency by 19%.
• Monitored key operational performance indicators to identify improvement opportunities, supporting proactive decision-making and reinforcing accountability across Accounts Receivable and Credit Card reconciliation activities.
• Supervised accounting clerks responsible for journal entries and account reconciliations, providing training and guidance that improved month-end accuracy and strengthened overall financial reporting reliability.

Core Skills:

• ACH Processing
• Cash Application
• Account Reconciliation
• Journal Entries
• Performance Monitoring
• Process Improvement

• Managed customer credit standing and payment term compliance while overseeing invoicing operations, ensuring accurate billing execution, and strengthening overall Accounts Receivable control procedures.
• Performed bank reconciliations and monitored Lockbox, ACH, and credit card payment activities, improving cash application accuracy and reducing manual payment processing risks by 18%.
• Supervised Return Material Authorization processing, customer credit adjustments, and rebill activities, resolving transactional discrepancies and maintaining efficient customer account management workflows.
• Collaborated on monthly closing and flash reporting activities with finance leadership, supporting accurate management account analysis and timely completion of financial reporting deadlines.
• Guided customers through transitions from manual check payments to electronic payment solutions, increasing operational efficiency and enhancing payment security across receivables processes.
• Reviewed Accounts Receivable policies and fraud prevention controls while mentoring direct reports and supporting audit activities, reinforcing compliance standards and improving departmental operational effectiveness.

Core Skills:

• Bank Reconciliation
• Lockbox Processing
• Credit Management
• Cash Application
• Fraud Controls
• Financial Reporting

• Evaluated Accounts Receivable processes and internal controls across regional operations, identifying operational weaknesses and implementing corrective actions that strengthened compliance and reduced financial risk exposure.
• Championed process improvement initiatives and best practice solutions throughout APAC operations, leading system rollouts that enhanced workflow efficiency and improved transaction processing consistency by 21%.
• Collaborated weekly with finance leadership to review operational performance, address escalation matters, and align departmental priorities with broader organizational financial objectives.
• Developed reconciliation and analytical reporting spreadsheets that improved performance monitoring capabilities, enabling more accurate assessment of departmental productivity and operational effectiveness metrics.
• Mentored and developed Accounts Receivable staff through coaching, cross-training, and team-building initiatives, strengthening workforce capability and improving collaboration across functional business units.
• Coordinated workload coverage and deadline management during staff absences, ensuring uninterrupted operational support and maintaining consistent delivery of critical Accounts Receivable responsibilities.

Core Skills:

• Process Improvement
• Internal Controls
• Performance Monitoring
• Account Reconciliation
• Systems Implementation
• Team Development

• Directed Accounts Receivable operations, including collections, billing, and cash application teams, ensuring efficient workflow management and consistent achievement of departmental KPI performance targets.
• Managed hiring, onboarding, training, and performance evaluations for Accounts Receivable personnel, strengthening team capabilities and improving operational productivity through structured employee development initiatives.
• Analyzed customer credit performance and reviewed account holds, making informed release decisions that balanced revenue protection objectives with ongoing business relationship management requirements.
• Collaborated with sales leadership and external clients to resolve complex collection matters, improving customer communication effectiveness and reducing overdue account balances across key portfolios.
• Implemented collection policies and procedural enhancements designed to reduce DSO, increasing cash flow efficiency and improving forecasting accuracy through stronger receivables management controls.
• Reviewed billing adjustments, sales transactions, and financial reporting related to cash flow trends, identifying discrepancies and reinforcing transaction accuracy across Accounts Receivable operations.

Core Skills:

• Cash Application
• Collections Management
• Credit Analysis
• DSO Reduction
• Financial Forecasting
• Billing Operations

• Managed customer account administration, including new account setup, account closure, pricing maintenance, and credit management activities across multiple sales and eCommerce business channels.
• Performed monthly customer reconciliations and resolved account discrepancies through proactive communication with internal departments and external clients, improving payment accuracy and reducing unresolved variances.
• Monitored Accounts Receivable aging, credit limits, and payment terms while partnering with sales teams to reduce overdue balances and minimize bad debt exposure across customer portfolios.
• Administered SAP credit controls and reviewed blocked customer payment status daily, releasing sales orders promptly while maintaining compliance with established credit risk management policies.
• Directed invoicing operations and optimized Accounts Receivable workflows for eCommerce and retail platforms, implementing new channel processes that improved operational efficiency by 20%.
• Collaborated with third-party agencies and regional teams on OMS reconciliations, BI reporting enhancements, sales return processing, and daily cash transfer operations to strengthen financial accuracy and reporting visibility.

Core Skills:

• SAP Credit
• Aging Analysis
• OMS Reconciliation
• BI Reporting
• Invoice Management
• Cash Reconciliation

• Managed Accounts Receivable operations in compliance with established credit, collection, and accounting policies, ensuring accurate invoice processing and timely customer payment collection activities.
• Supervised Accounts Receivable coordinators through structured performance evaluations, coaching initiatives, and operational oversight that improved productivity and reinforced adherence to departmental performance goals.
• Coordinated dispute resolution and monitored invoice accuracy while administering payment templates, user entitlements, and electronic transfer setups across secure financial processing systems.
• Prepared bid bonds, performance bonds, letters of credit, and international transaction documentation, conducting detailed credit checks to support risk management and contractual compliance requirements.
• Supported monthly financial close activities by preparing journal entries and account reconciliations, contributing to accurate financial statement delivery within accelerated three-day reporting deadlines.
• Collaborated with leadership and external auditors during annual audit engagements, managing documentation requests, reviewing collection suspension approvals, and strengthening compliance with internal accounting control standards.

Core Skills:

• Account Reconciliation
• Credit Management
• Journal Entries
• Financial Auditing
• Payment Processing
• Dispute Resolution

• Directed daily collections team operations, supervising account follow-up activities, and ensuring customer payments aligned with contractual terms and established monthly collection performance targets.
• Analyzed existing collection procedures and implemented process improvements that enhanced operational efficiency, increased recovery effectiveness, and reduced aging account balances by 17%.
• Collaborated with internal departments and customers to resolve escalated account matters, strengthening cross-functional partnerships and improving overall customer support responsiveness across receivables operations.
• Interpreted complex customer contracts and agreements for team members and clients, ensuring accurate application of collection procedures and consistent compliance with contractual requirements.
• Evaluated team performance metrics to maintain high standards of accuracy and productivity while providing hands-on support for critical collection efforts and priority customer accounts.
• Mentored Accounts Receivable personnel through coaching, training, and project leadership initiatives, improving employee capability and supporting the successful execution of multiple departmental projects.

Core Skills:

• Collections Management
• Aging Analysis
• Contract Review
• Process Improvement
• Customer Reconciliation
• Performance Monitoring

• Directed Accounts Receivable operational workflows by coordinating with finance leadership on key account management, purchase order compliance, and invoicing policy execution across departmental functions.
• Collaborated with operational management teams to ensure adequate staffing coverage and resource allocation, maintaining uninterrupted support for client service and business processing requirements.
• Implemented cross-functional process improvement initiatives that increased operational efficiency, reduced workflow waste, and strengthened communication effectiveness across multiple business departments.
• Supervised departmental workflows and monitored production metrics aligned with organizational performance goals, improving service delivery consistency and enhancing resource utilization by 15%.
• Conducted regular team assessments and cross-training programs to address workflow fluctuations, strengthening operational flexibility and improving employee readiness for changing business demands.
• Recommended customer service enhancements and ensured timely dissemination of company communications, reinforcing team alignment and supporting consistent execution of operational priorities.

Core Skills:

• Workflow Management
• Process Improvement
• Performance Metrics
• Resource Planning
• Cross-Functional Coordination
• Invoice Compliance

• Directed Accounts Receivable and invoicing operations while ensuring established service standards were consistently practiced across departmental workflows and customer-facing financial support activities.
• Served as the subject matter expert for operational systems and interrelated processes, resolving complex issues independently and improving transaction accuracy through detailed process guidance.
• Trained employees on system functionality, policy compliance, and workflow procedures, strengthening team capability and increasing operational consistency across purchase order and invoicing management activities.
• Conducted career development reviews, one-on-one meetings, and performance evaluations, establishing measurable objectives that improved employee accountability and professional growth outcomes.
• Managed personnel performance matters through timely coaching, recognition, and corrective feedback initiatives, reinforcing productivity standards and enhancing overall team effectiveness by 16%.
• Ensured staff completed required training programs and adhered to company policies and procedures, maintaining compliance standards and supporting efficient day-to-day Accounts Receivable operations.

Core Skills:

• Invoice Management
• Policy Compliance
• Performance Reviews
• Systems Training
• Workflow Operations
• Process Guidance

• Directed Revenue Cycle billing operations across multiple sites, designing and enforcing standardized policies that streamlined Accounts Receivable and collections workflows while improving operational consistency.
• Managed daily billing and collection activities to achieve departmental KPIs for aged claims and DSO performance, increasing recovery efficiency and strengthening cash flow management outcomes.
• Analyzed claim trends and operational reporting data, providing actionable insights to Revenue Cycle leadership that supported strategic decision-making and proactive issue resolution initiatives.
• Collaborated with front-end billing leadership and field operations teams to improve customer service responsiveness, resolve escalated issues, and strengthen cross-functional operational alignment.
• Oversaw month-end closing activities and implemented quality assurance procedures that enhanced billing accuracy, reduced processing discrepancies, and reinforced compliance with established financial standards.
• Led personnel development initiatives, including staffing planning, interviews, team meetings, and coaching programs, improving employee engagement and increasing departmental productivity by 18%.

Core Skills:

• Revenue Cycle
• Claims Management
• DSO Reduction
• Quality Assurance
• Billing Operations
• Collections Management

• Directed Accounts Receivable cash posting operations, ensuring timely and accurate application of cash receipts, credits, and alternative payment transactions across multiple customer payment platforms.
• Supervised processing of customer deposits, journal entries, and payment adjustments while supporting month-end close activities to maintain accurate financial reporting and reconciliation standards.
• Monitored daily operational workflows and adjusted team priorities based on transaction volumes, improving processing efficiency and reducing payment posting discrepancies by 16%.
• Implemented system, policy, and procedural improvements through collaboration with IT and cross-functional departments, strengthening operational controls and enhancing Accounts Receivable process effectiveness.
• Conducted monthly quality assurance reviews and audit control evaluations, ensuring compliance with internal accounting standards and reinforcing transaction accuracy across receivables operations.
• Managed employee development activities, including payroll approvals, training coordination, performance reviews, and productivity tracking, improving team accountability and supporting consistent departmental performance.

Core Skills:

• Cash Application
• Journal Entries
• Month-End Close
• Quality Assurance
• Audit Controls
• Workflow Management

• Directed Accounts Receivable operations and supervised a three-member team, ensuring accurate execution of invoicing, collections, account reconciliations, and customer payment processing activities.
• Managed customer account reviews and collected past-due balances, improving receivables recovery performance while maintaining strong customer relationships and consistent adherence to credit policies.
• Evaluated credit applications and processed bank transactions with high accuracy, supporting effective cash management and reducing transactional discrepancies across Accounts Receivable operations.
• Administered sales tax exemption records and prepared monthly sales tax reporting through Avalara, ensuring compliance with regulatory requirements and accurate tax documentation management.
• Prepared month-end Accounts Receivable workpapers and journal entries, strengthening financial reporting accuracy and supporting the timely completion of monthly close procedures.
• Collaborated on continuous improvement initiatives and generated operational reporting for leadership, enhancing workflow efficiency and improving departmental reporting turnaround times by 15%.

Core Skills:

• Account Reconciliation
• Credit Analysis
• Sales Tax
• Journal Entries
• Cash Management
• Avalara Reporting

• Directed Accounts Receivable staff operations, including training, performance evaluations, scheduling, and personnel recommendations, ensuring consistent productivity and compliance with organizational service standards.
• Implemented production, quality, and customer service standards through strategic process improvements, increasing operational efficiency and strengthening overall Accounts Receivable workflow performance by 17%.
• Managed annual Accounts Receivable budget activities by monitoring expenditures, identifying financial variances, and executing corrective actions to support departmental financial performance objectives.
• Negotiated payment resolutions for delinquent customer accounts through detailed investigation of non-payment circumstances, improving collection recovery rates, and reducing outstanding receivable balances.
• Coordinated invoice processing and bank remittance activities while maintaining accurate accounting ledgers through timely monthly transaction postings and reconciliation procedures.
• Maintained strict adherence to internal accounting controls, confidentiality standards, and organizational policies while supporting continuous improvement initiatives and operational compliance requirements.

Core Skills:

• Accounts Receivable
• Bank Reconciliation
• Budget Monitoring
• Invoice Processing
• Collections Management
• Internal Controls

• Directed Billing Department operations and supervised invoicing teams, ensuring accurate client billing execution and timely submission of third-party billing across high-volume service environments.
• Managed month-end closing activities and monitored departmental key performance indicators, improving billing turnaround efficiency and strengthening operational accountability through data-driven performance analysis.
• Collaborated with Contract Compliance, Portfolio Supervisors, and IT departments to streamline billing workflows, resolve operational issues, and enhance cross-functional communication effectiveness.
• Participated in pre-award and post-award contract meetings, providing billing expertise that supported contract compliance and improved financial process alignment across portfolio operations.
• Implemented training and staffing development programs that increased employee productivity, strengthened organizational capability, and improved achievement of departmental performance objectives by 18%.
• Optimized billing processes and customer service procedures through continuous improvement initiatives, reducing workflow delays and enhancing seamless service delivery across billing and portfolio management activities.

Core Skills:

• Billing Operations
• Contract Compliance
• Month-End Close
• Performance Metrics
• Process Improvement
• Portfolio Management

• Directed Billing and Accounts Receivable operations, overseeing daily client invoicing activities and ensuring accurate third-party billing submission across high-volume service environments.
• Managed hiring, training, performance evaluations, and employee development initiatives, strengthening team productivity and improving departmental operational effectiveness through structured leadership practices.
• Coordinated cross-functional process implementation and national-level communication initiatives with internal departments and external partner organizations to support consistent billing operations and service standards.
• Prepared month-end closing activities and monitored Billing Department performance metrics, improving reporting accuracy and reducing invoicing turnaround times by 19% through process optimization initiatives.
• Collaborated with Contract Compliance, Portfolio Supervisors, and IT teams to resolve operational issues, streamline workflows, and enhance customer service delivery across billing and receivables functions.
• Implemented training programs and staffing strategies that aligned departmental objectives with organizational goals, increasing employee capability and reinforcing accountability within Accounts Receivable and billing operations.

Core Skills:

• Billing Operations
• Accounts Receivable
• Month-End Close
• Performance Metrics
• Contract Compliance
• Process Improvement

• Directed Accounts Receivable team operations, including recruitment, coaching, and performance feedback initiatives, strengthening employee capability, and improving overall departmental productivity standards.
• Developed team competencies through structured training and mentoring programs, ensuring staff maintained the technical expertise required to support efficient financial operations.
• Maintained and updated process flow documentation, reinforcing operational consistency and improving compliance with established accounting procedures and service-level agreement requirements.
• Monitored KPIs and internal control measures to evaluate process quality, increasing transaction accuracy and enhancing operational efficiency across Accounts Receivable activities by 15%.
• Led continuous improvement initiatives focused on workflow optimization and transaction processing enhancements, supporting scalable operations and reducing processing delays within financial functions.
• Coordinated Accounts Receivable audit activities and provided direct project support to management, ensuring the timely completion of compliance requirements and strategic operational initiatives.

Core Skills:

• KPI Monitoring
• Internal Controls
• Process Documentation
• Audit Support
• SLA Management
• Continuous Improvement

• Coordinated with collections teams to finalize recorded sales and merchant receivables, ensuring timely Accounts Receivable processing and accurate reconciliation of merchant account balances.
• Managed merchant adjustment requests and credit note issuance, resolving account discrepancies and improving billing accuracy across high-volume merchant payment transactions.
• Monitored aging receivables and outstanding merchant balances, collaborating with sales and collections teams to accelerate payment recovery and reduce overdue account exposure by 18%.
• Performed bank reconciliation activities between collection data and SAP records, clearing Accounts Receivable balances accurately and strengthening financial reporting reliability within accounting operations.
• Reviewed billing preparation workflows and tax invoice processing procedures, ensuring compliance with regulatory requirements and maintaining complete, accurate merchant billing documentation.
• Reconciled sales records and VAT output data within SAP against monthly tax returns, supporting audit readiness and enhancing overall tax reporting accuracy through detailed financial analysis.

Core Skills:

• SAP Reconciliation
• VAT Reporting
• Credit Notes
• Merchant Billing
• Aging Analysis
• Bank Reconciliation

• Directed daily revenue and cash management operations, ensuring timely and accurate recording of financial transactions while maintaining compliance with established accounting standards and reporting requirements.
• Audited Accounts Receivable procedures and operational workflows to improve efficiency, strengthen record accuracy, and enhance overall financial control effectiveness across accounting functions.
• Collaborated with Shared Service Center and operational teams to ensure accurate data submission, timely billing execution, and effective coordination of revenue-related processes.
• Performed service roll-up reconciliations and validated units and charges against operational reports, improving billing accuracy and reducing revenue discrepancies by 16%.
• Generated and reviewed revenue and billing reports while supporting month-end close activities, delivering actionable financial insights, and reinforcing operational reporting reliability.
• Supervised office staff through training, task delegation, and performance guidance while ensuring audit compliance, customer communication quality, and adherence to corporate accounting policies.

Core Skills:

• Revenue Recognition
• Cash Reconciliation
• Billing Operations
• Audit Compliance
• Month-End Close
• Financial Reporting

• Directed Accounts Receivable team operations through coaching, training, scheduling, and performance management initiatives, ensuring compliance with organizational policies and achievement of operational service standards.
• Monitored employee productivity and key Accounts Receivable metrics, establishing team goals based on trending data and improving collection performance consistency across assigned operational areas.
• Analyzed Accounts Receivable trend reports and collaborated with departments and facilities to resolve process issues, reducing unresolved account discrepancies and strengthening workflow efficiency by 17%.
• Prepared monthly divisional performance summaries and operational reporting for leadership review, delivering actionable insights that supported strategic decision-making and revenue cycle improvements.
• Managed employee relations activities including hiring, training, workload delegation, disciplinary actions, and complaint resolution, strengthening team accountability and improving overall departmental effectiveness.
• Reviewed staff work for accuracy and completeness while maintaining regular communication with operational facilities, reinforcing quality standards, and supporting the timely resolution of Accounts Receivable matters.

Core Skills:

• Accounts Receivable
• Performance Reporting
• Trend Analysis
• Staff Development
• Workflow Management
• Revenue Cycle

• Directed Revenue Cycle operations and supervised payer group teams, ensuring effective management of billing, cash posting, denials, and outstanding Accounts Receivable activities across healthcare financial workflows.
• Resolved complex revenue cycle issues through detailed knowledge of billing operations and EHR/EMR systems, improving claim processing efficiency and reducing unresolved account balances by 18%.
• Administered employee timecards, performance evaluations, disciplinary actions, and complaint resolution processes, strengthening team accountability and maintaining compliance with organizational operational standards.
• Monitored departmental production and quality metrics while preparing management reports, delivering actionable operational insights that supported performance improvement and revenue cycle optimization initiatives.
• Managed denial processing, no-activity accounts, and transactional error resolution workflows, ensuring staff consistently achieved turnaround time targets and maintained service-level expectations.
• Implemented system enhancements, testing procedures, and production protocols while establishing compliance-focused performance goals that improved transaction accuracy and reinforced error-free operational standards.

Core Skills:

• Revenue Cycle
• Denial Management
• EHR Systems
• Cash Posting
• Performance Reporting
• Systems Testing

• Analyzed payer trends and denial patterns across Accounts Receivable operations, implementing corrective strategies that improved reimbursement outcomes and reduced recurring claim resolution barriers by 20%.
• Directed functional revenue cycle areas to achieve Accounts Receivable performance goals, resolving impacted receivables through compliant solutions and proactive operational follow-up initiatives.
• Prepared complex denial appeals and supporting documentation in accordance with HIPAA, Medicare, and Medicaid regulations, strengthening reimbursement accuracy and maintaining strict compliance standards.
• Collaborated with Health Economics and Outcomes Research teams to evaluate payer impacts and develop reimbursement strategies supporting optimal adoption of therapies and healthcare products.
• Identified payer-related opportunities and operational barriers, implementing targeted programs that improved access pathways and enhanced reimbursement efficiency across healthcare financial operations.
• Developed and delivered educational training programs for sales and billing personnel, improving denial management knowledge, communication effectiveness, and adherence to organizational policies and procedures.

Core Skills:

• Denial Management
• Revenue Cycle
• HIPAA Compliance
• Appeal Writing
• Payer Analysis
• Reimbursement Strategy

• Supported Accounts Receivable teams in achieving cash flow and collection performance goals, improving operational efficiency, and strengthening overall receivables management across assigned customer portfolios.
• Prepared detailed financial reports by collecting, analyzing, and summarizing account data, delivering actionable insights that supported management decision-making and profitability monitoring activities.
• Collected outstanding receivables through written correspondence and telephone communication, accelerating payment recovery efforts and reducing delinquent account balances by 16%.
• Monitored assigned customer accounts to identify payment risks and profitability concerns, escalating critical collection matters and supporting the timely resolution of outstanding receivable issues.
• Collaborated closely with credit departments to evaluate additional credit requests and recommend account suspension actions when delinquency trends created elevated financial exposure risks.
• Maintained collection performance reporting and followed up on identified discrepancies, supporting management initiatives and special projects that enhanced Accounts Receivable operational effectiveness.

Core Skills:

• Collections Management
• Financial Reporting
• Credit Analysis
• Cash Flow
• Aging Analysis
• Account Reconciliation

• Managed Accounts Receivable accounting activities, including account reconciliations, accrual journal entries, and daily operational support to ensure accurate financial transaction processing and reporting.
• Oversaw monthly and fiscal close responsibilities by preparing auditor worksheets, calculating Accounts Receivable allowances, and supporting accurate completion of accrual-related financial activities.
• Collaborated with sales, customer service, invoicing, traffic, and accounting departments to resolve operational issues and improve coordination across revenue-related financial processes.
• Investigated short payments, rebate discrepancies, and billback program variances, implementing corrective actions that improved collection accuracy and reduced unresolved account issues by 15%.
• Conducted credit reviews for new and existing customers while maintaining professional written and verbal communication to support effective customer relationship and risk management practices.
• Prepared financial reporting, budget projections, profitability analyses, and income tax worksheets, delivering analytical support that strengthened financial planning and business performance evaluation initiatives.

Core Skills:

• Account Reconciliation
• Accrual Accounting
• Fiscal Close
• Credit Analysis
• Financial Reporting
• Budget Forecasting

• Directed Customer Accounting operations, including credit management, collections, cash application, and deduction resolution activities across assigned customer portfolios and high-volume Accounts Receivable functions.
• Coached Accounts Receivable analysts on deduction management procedures, ensuring timely documentation collection, accurate reason code assignments, and consistent escalation of unresolved payment issues.
• Implemented structured resolution protocols for outstanding receivable balances, improving repayment recovery rates and reducing overdue deduction balances through targeted collection and credit management strategies.
• Conducted periodic credit reviews utilizing analytical tools, trade references, D&B reports, and NACM resources to evaluate customer creditworthiness and support informed risk management decisions.
• Collaborated with cross-functional departments to establish customer-focused service-level agreements, strengthening operational accountability and improving response efficiency across Customer Accounting workflows.
• Reviewed analyst-prepared financial evaluations for prospective accounts, providing credit recommendations to senior leadership while contributing to the continuous improvement of accounting systems, policies, and procedures.

Core Skills:

• Cash Application
• Deduction Management
• Credit Analysis
• Collections Management
• Risk Assessment
• Customer Accounting

• Directed Accounts Receivable credit management operations by reviewing periodic analyst-prepared credit evaluations and monitoring daily DNB risk alerts to identify potential customer exposure concerns.
• Communicated complex credit risks and exposure issues across organizational levels, supporting informed decision-making and strengthening overall financial risk management practices within customer accounting operations.
• Maintained accuracy of customer credit files and credit-related data across SAP and AX ERP systems, improving reporting reliability and ensuring compliance with established operational standards.
• Developed KPI frameworks for Accounts Receivable teams covering cash applications, deduction resolution, credit management, and days sales outstanding, increasing accountability and improving performance consistency by 18%.
• Led weekly operational meetings to resolve outstanding POA balances, unidentified deductions, auto-posting discrepancies, late payments, and credit hold issues impacting collection effectiveness.
• Identified operational gaps affecting departmental KPIs and recommended corrective solutions to management, enhancing deduction resolution efficiency and strengthening overall Accounts Receivable process performance.

Core Skills:

• Credit Analysis
• SAP Management
• AX Systems
• KPI Development
• Cash Application
• Deduction Resolution

• Directed Customer Accounting operations as the primary liaison with banking institutions and credit agencies, overseeing cash receipt processing, credit evaluations, and financial risk management activities.
• Managed recruitment, training, mentoring, and performance evaluations for Accounts Receivable personnel, strengthening team capability and improving operational productivity through structured leadership initiatives.
• Contributed to ERP conversion initiatives by developing functional Accounts Receivable specifications for D365 implementation, supporting seamless system transition, and improving financial process integration.
• Implemented continuous improvement strategies across cash application, collections, deduction management, and credit functions, increasing operational efficiency and reducing manual processing efforts by 21%.
• Developed enhanced reporting capabilities and automation solutions, leading RPA initiatives that optimized workflow performance and improved scalability within Customer Accounting operations.
• Strengthened internal control environments and ensured compliance with organizational policies, minimizing operational risk and reinforcing adherence to corporate financial governance standards.

Core Skills:

• D365 Implementation
• Cash Application
• RPA Automation
• Internal Controls
• Credit Analysis
• Process Improvement

• Directed Accounts Payable and Accounts Receivable operations by establishing invoice coding guidelines that maintained accurate General Ledger expense tracking and inventory accounting records.
• Analyzed expense reports, invoices, checks, and vouchers for payment accuracy and eligibility, strengthening financial controls and reducing processing discrepancies across accounting operations by 15%.
• Reconciled payables and receivables balances against subsidiary ledgers and General Ledger accounts, ensuring reliable financial reporting and timely identification of transactional variances.
• Administered vendor compliance activities, including the collection of tax identification documentation to support accurate 1099 preparation and adherence to regulatory reporting requirements.
• Conducted customer credit evaluations and monitored credit limits while overseeing internal accounting controls designed to minimize financial risk and strengthen operational compliance standards.
• Trained and supervised billing personnel while managing discount approvals, sales incentives, product sample tracking, and sales write-off documentation to maintain accurate financial records and reporting.

Core Skills:

• General Ledger
• Account Reconciliation
• Invoice Processing
• Credit Analysis
• Internal Controls
• Financial Reporting

• Analyzed shipment, service performance, and customer account data to ensure accurate revenue recognition and maintain reliable Accounts Receivable balance reporting across financial operations.
• Managed electronic payment processing activities, including wire transfers, ACH transactions, PayPal, and credit card payments, improving cash application accuracy and reducing posting discrepancies by 16%.
• Collected outstanding receivables through customer negotiations and payment resolution strategies, accelerating cash recovery efforts while strengthening professional customer relationship management practices.
• Supported cash forecasting and financial planning initiatives by monitoring payment trends, open balances, and collection activities to improve operational visibility and cash flow predictability.
• Implemented creative process improvement strategies and problem-solving solutions that enhanced productivity, streamlined Accounts Receivable workflows, and strengthened adaptability across changing operational priorities.
• Mentored team members through effective communication, collaboration, and performance accountability practices, improving departmental efficiency and supporting continuous professional development initiatives.

Core Skills:

• Revenue Recognition
• Cash Forecasting
• ACH Processing
• Payment Reconciliation
• Collections Management
• Process Improvement