ACCOUNTS RECEIVABLE REPRESENTATIVE SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: May 08, 2026. The Accounts Receivable Representative has experience in medical billing, insurance follow-up, cash application, and high-volume accounts receivable operations. This role requires expertise in claims processing, denial resolution, payment reconciliation, and billing compliance. The position also demands proficiency in Microsoft Office, accounting software, ICD-10 knowledge, and strong analytical, communication, and customer service skills.
Essential Hard and Soft Skills for a Standout Accounts Receivable Representative Resume
- Accounts Reconciliation
- Claims Processing
- Insurance Verification
- Revenue Cycle
- Payment Posting
- Cash Application
- Billing Compliance
- Denial Management
- Refund Processing
- General Ledger
- Analytical Thinking
- Communication Skills
- Problem Solving
- Time Management
- Attention Detail
- Team Collaboration
- Customer Service
- Organizational Skills
- Conflict Resolution
- Adaptability
Summary of Accounts Receivable Representative Knowledge and Qualifications on Resume
1. BS in Healthcare Administration with 4 years of Experience
- Excellent customer service skills for supporting patients and clients
- Strong attention to detail with the ability to produce high-quality work
- General knowledge of ICD-10 diagnostic and CPT procedural coding
- Thorough knowledge of third-party carriers
- Excellent oral and written communication skills
- Ability to identify and resolve problems
- Ability to work effectively as part of a team
- Ability to meet department standards regarding production and quality
- Experience in industrial accounts receivable operations
- Experience in medical billing, accounts receivable, follow-up for insurance, and self-pay accounts
- Proficiency in Microsoft Word and Excel
- Knowledge and experience in ICD-10
2. BS in Health Information Management with 5 years of Experience
- Experience in healthcare insurance accounts receivable follow up within hospital or hospital system environments and direct interaction with government and commercial insurance payers
- Experience identifying billing errors, resubmitting claims, and following up on payment errors, low reimbursements, and denials
- Experience reviewing EOB and UB-04 forms to conduct accounts receivable activities
- Knowledge of accounts receivable practices, medical business office procedures, coordination of benefits rules, denial overturns, and third-party payer billing and reimbursement procedures
- Experience with accounts receivable software
- Experience navigating payer websites for appeals, reconsiderations, benefits verification, and online claims follow-up
- Proficiency in Internet Explorer and Microsoft Office, including data entry, data sorting in Microsoft Excel, and use of email and calendar tools
- Demonstrated ability to work effectively both independently and in a team environment
- Experience communicating effectively with payers, understanding complex information, and accurately documenting encounters
- Ability to work effectively with cross-functional teams to achieve goals
- Demonstrated ability to meet performance objectives
- Experience with Epic, Meditech, Cerner, Invision, Paragon, Soarian, Collections Management, or STAR
- Experience working within a hospital or hospital system environment with more than 250 beds
- Experience with both hospital (facility) and physician (pro-fee) accounts receivable operations
3. BA in Accounting with 3 years of Experience
- Experience performing accounts receivable functions, including monitoring assigned accounts to identify outstanding debts
- Experience in planning recovery actions for outstanding payments and managing high-volume customer phone communication
- Experience in locating and contacting debtors regarding payment status and negotiating payoff deadlines or payment plans
- Experience handling customer questions and complaints
- Experience in investigating and resolving discrepancies
- Ability to establish and maintain positive customer relationships
- Experience updating account status records and databases regularly
- Ability to alert supervisors regarding customers unwilling or unable to pay outstanding balances
- Knowledge of compliance requirements related to legal action for unpaid accounts
- Office administration experience
- Customer service experience
- Experience in accounts receivable, accounts payable, or other accounting functions
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook, as well as intranet and internet usage
- Experience performing business tasks, including data entry, invoice creation, spreadsheet preparation, communicating invoice issues to management, and resolving customer invoicing problems
4. BS in Finance with 6 years of Experience
- Experience supporting cash application processes
- Experience posting incoming checks, ACH payments, remote deposits, and wire transactions to appropriate customer accounts
- Experience in investigating and resolving incoming payment issues and obtaining remit advice from global remit sites
- Experience reviewing the previous day's banking activity from cash management platforms
- Experience posting invoices on customer portals and following up on invoice acceptance and issue resolution
- Experience managing daily cash application activities and banking reconciliation for assigned labs
- Experience in posting daily transactions and sales journals within required timelines
- Ability to communicate payment posting status and operational issues to supervisors
- Experience interacting with collections teams regarding issue investigation and resolution
- Experience in multi-site or multi-location accounts receivable operations
- Ability to read and interpret accounting-related documents
- Ability to communicate effectively with internal teams and external customers
- Ability to calculate invoice amounts, bank statements, and cash balances using basic mathematical concepts
- Excellent analytical skills and knowledge of accounting and financial principles
- Strong problem resolution skills and attention to detail
- Proficiency with accounting software systems
- Ability to remain calm under deadlines and multiple priorities
- Working knowledge of accounts receivable and cash application processes
- Excellent interpersonal skills and ability to function effectively as part of a team
Editorial Process and Content Quality
This content is part of Lamwork's career intelligence platform and is developed using structured analysis of real-world job data, including publicly available job descriptions, skill requirements, and hiring patterns.
Lam Nguyen, Founder & Editorial Lead, defines the research framework behind Lamwork's career intelligence platform, including job role analysis, skills taxonomy, and structured career insights.
All content is reviewed by Thanh Huyen, Managing Editor, who oversees editorial quality, content consistency, and alignment with real-world role expectations and Lamwork's editorial standards.
Content is developed through a structured process that includes data analysis, role and skill mapping, standardized content formatting, editorial review, and periodic updates.
Content is reviewed and updated periodically to reflect changes in skills, role requirements, and labor market trends.
Learn more about our editorial standards.