• Drive sell-in of new launches and analyze business performance on an ongoing basis proposing recommendations to improve sales
• Define and execute brand growth strategies for Walmart.com, contributing to the annual budget plan
• Act as the key point of contact with Walmart.com, managing and addressing daily requests
• Measure the performance of Marketing campaigns, inclusive of WMG (Walmart Media Group), providing recommendations to maximize spending efficiency based on ROI learning.
• Work closely with the buying team to plan event participation and marketing initiatives on-site
• Work closely with the Operations Team to manage inventory and forecasting for Walmart.com
• Work closely with Product Development to develop new programs/items
• Manage product set-ups and content upload, inclusive of A+ content via Rich Context
• Maintain a shipping report for responsible accounts and work with NAM/KAM to identify gaps and order needs
• Work closely with Finance Dept to manage sales-related chargeback claims
• Perform and present competitive product analysis
• Manage new customer onboarding and product set-ups

Skills: Business Performance Analysis, Strategic Planning, Client Relationship Management, Marketing Campaign Measurement, Cross-Functional Collaboration, Inventory Management, Content Management, Competitive Analysis

• Effectively resolve customer inquiries in a considerate and timely manner
• Provide outstanding customer service by sharing accurate, valid and complete information using the right methods and tools
• Use problem-solving, analytics, and intuitive skills to follow logic and offer thoughtful solutions
• Identify customer needs and help customers in using specific features, educating them on how to best leverage the Novo platform
• Update internal databases with information about technical issues and useful discussions with customers
• Record and relay recurring customer feedback and insights to internal teams such as tech and marketing in order to constantly improve the customer experience
• Proactively look for ways to improve internal processes
• Follow communication “scripts” when handling different customer support topics
• Maintain in-depth knowledge of platform and internal management systems as well as curiosity and awareness of new initiatives within the industry
• Effectively manage the transmittal of all forms of customer information, order changes, shipment variations and cancellations directly with affected stakeholders within the supply chain.

Skills: Customer Inquiry Resolution, Outstanding Customer Service, Problem-Solving and Analytical Skills, Customer Needs Identification, Internal Database Management, Customer Feedback Relay, Process Improvement, Communication and Adherence to Protocols

• Monitor the status of assigned accounts and follow-up on requests and issues through VMS system
• Communicate with international partners and other branch offices quickly and efficiently
• Work alongside IT to troubleshoot any technical issues in a timely manner
• Create operating procedures for new clients and revise existing accounts to update requirements
• Proactively document customer complaints and nonconformance issues using the company complaint system, ensure notification to the appropriate functional areas and prepare return authorizations
• Assist functional departments with resolution of customer invoice variances, short pays, customer document requests and other matters
• Provide departmental backup and fill in for other Account Support Specialist
• Manage and update the properties’ availability, through phone contact with clients
• Add new offers on existing properties and help complete them
• Coordinate all the communication with landlords, account managers, and team leaders, in case of any extra help redirecting them to the right colleague/department
• Use tools and files that allow updated availability, prices, and any other rental and offer conditions for accommodation providers.

Skills: Account Monitoring, International Communication, Technical Troubleshooting, Procedure Development, Complaint Documentation, Invoice Resolution, Departmental Support, Property Management

• Manage key accounts including Public sector/Private sector and prime vendor clients
• Aggressively drive delivery to ensure high performance on account KPIs towards revenue/margin goals
• Track client KPIs and ensure continuously improving high performance of Account
• Understand key customer pains and be a problem solver for the client leveraging organizational capabilities and resources
• Maintain and build on existing relationships and develop additional ones towards incremental revenue
• Continually explore and find opportunities to generate additional high-margin revenue
• Ensure apt prioritization of requirements for the delivery team toward optimal delivery
• Provide clean requirements / JD’s to the delivery team in collaboration with client.
• Qualify intake, prioritize based on Revenue/Margin/Delivery/Winnability goals and provide refined recruitment-ready Job descriptions to the Recruitment team for initiating delivery.
• Keep delivery team accountable towards ensuring stellar delivery that delights  clients

Skills: Key Account Management, Performance Tracking, Problem-Solving, Relationship Building, Revenue Generation, Requirement Prioritization, Job Description Development, Team Accountability

• QA of Team submissions from an account readiness perspective to ensure high quality that triggers acceptance from clients
• Accountable for delivering team submissions to client needs within budget and timelines.
• Collaborate with clients for timely feedback back to delivery towards continuous improvement and stellar performance
• Collaborate with Delivery team leadership on building a continuous pipeline of candidates for upcoming/projected needs
• Collaborate with other organizational leaders and delivery team to ensure continuous improvement of delivery through promoting a culture of learning and knowledge sharing of client, domain and tech context
• Collaborate with HR/Resource managers to ensure high performance and longevity of deployed resources
• Creating metrics/Reports using ATS and/or other sources of data toward data driven performance tracking
• Provide timely updates to executive management and leadership on KPIs, account performance, issue/risks and mitigation plans
• Drive daily Account / Delivery team stand-ups
• Actively participate and contribute on weekly Account team management reviews towards continually improving account performance.

Skills: Quality Assurance, Client Collaboration, Team Collaboration, Continuous Improvement, Resource Management, Data Analysis and Reporting, Executive Communication, Meeting Facilitation

• Ultimately responsible for customer satisfaction, retention, growth, and profitability of account base
• Maintain continual relationships with the Sales Representatives and Customers
• Set clear expectations, balance workflows, monitor processes, progress, and results
• Assist with escalations, such as service, supply, and billing concerns by investigating the problems, developing solutions and managing through to resolution
• Develop continual process improvements
• Must be privy to billing cycles, analytics analysis of account status, local device management, contract expirations, etc.
• Main contact throughout upgrades and net new implementations
• Documenting implementation plans and new deal order processing
• Weekly forecasting of upcoming opportunities.
• Provide world-class customer service to wider range of customer bases.
• Complete prioritization of customer support requests, providing solutions online and over-the-phone support.

Skills: Customer Satisfaction Management, Relationship Maintenance, Workflow Management, Escalation Handling, Process Improvement, Billing and Analytics Knowledge, Implementation Coordination, Customer Support Prioritization

• Demonstrated interest in and ability to learn new systems and technology
• Ability to generate client Quarterly Business Reviews (QBRs) materials
• Ability to work cross-functionally to resolve client issues
• Ability to work with individuals at the executive level regarding items of a sensitive nature (operational issues, compliance, contractual items, etc.)
• Ability to generate unique and creative thinking as it relates to business solutions
• Ability to maintain high quality of work, especially as it relates to client communications
• Ability to perform product demonstrations with confidence and ease
• High level of interpersonal and communication skills
• Ability to meet stated customer-initiated deadlines
• Demonstrate professional office etiquette and appearance
• Exemplify professionalism in all LRG-related contexts and activities
• Demonstrate a high degree of integrity as it relates to customer commitments
• Proficient in the use of Microsoft Office Suite

Qualifications: BA in Business Administration with 4 years of Experience

• Strong attention to detail with a positive “can-do” attitude and one who takes pride in the quality of work
• Prior experience in B2B customer service, sales support, or an administrative role
• Proficient in Excel, internet savviness, and databases (Salesforce or similar)
• Highly developed sense of integrity and commitment to customer satisfaction
• Excellent interpersonal and customer service skills
• In-depth understanding of sales principles and customer service practices
• Excellent written and verbal communication skills
• Excellent written and verbal communication skills
• Excellent organization skills with the ability to multi-task
• Comfortable with a fast-paced environment and changing requirements
• Communications, customer service or client management experience

Qualifications: BS in Marketing with 3 years of Experience

• Experience in account management and/or solar operations
• Proven track record of top performance in previous roles
• Proven ability to enhance operational efficacy and efficiency
• Comfortable engaging directly with customers, including problem-solving and retention conversations
• Competitive spirit with experience contributing to team culture, including positivity, high performance, ownership, teamwork, and accountability
• Ability to track work to enable impact measurement and data analysis
• Ability to pivot quickly and adapt to change
• Flexible schedule with the ability to work nights and weekends
• Demonstrated ability to establish relationships, including with sales reps, installers, and customers
• Strong time-management, organizational, and problem-solving skills
• Excellent communication skills, in person, over the phone, and in written
• Proficient in Excel, Teams, and other MS Office applications
• Ability to work on-site in Provo, UT

Qualifications: BA in Communication Studies with 4 years of Experience

• Ability to prioritize and accomplish multiple tasks simultaneously within stringent time frames.
• Detail-oriented with excellent organizational and time management skills
• Strong critical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Word, Excel and Outlook.
• Knowledge of Microsoft Word, Excel, Outlook
• Strong customer service skills
• Knowledge of Diabetes
• Knowledge of medical insurance
• Experienced in working on customer escalations
• Advanced communication, critical thinking, organization, and problem-solving skills
• Excellent organizational and time-management skills
• Customer service-oriented with a problem-solving attitude
• Competence in multitasking with the ability to prioritize tasks.

Qualifications: BS in Finance with 3 years of Experience

• Experience in direct sales, Customer Care and/or sales support experience or two years related industry experience and/or training, foodservice experience preferred
• Excellent written and communication skills and ability to interface with internal departments and customers in a professional manner via phone or email
• Consultative, solutions-oriented and value-based approach to managing account business relationships and customer resolve
• Comprehensive knowledge of SFC product categories and resources and proficient knowledge of various Order Entry processes & procedures, including web-based systems
• Able to facilitate customer training and/or materials for new customers
• Accuracy of order entry processing, product rationalization, coding and building an order guide
• Microsoft Office proficiency such as Outlook, Word, Excel and PowerPoint
• Able to understand the Credit Application Process and terms options and Customer Setup Processes including Delivery Days
• Flexible and willing to work the demands of the department which are subject to weekends, and holidays
• Basic knowledge of Real Estate
• Experience with Salesforce, Outlook, and Excel
• Ability to create and maintain solid interpersonal relationships

Qualifications: BS in Economics with 2 years of Experience

• Exemplary customer service experience
• Confident and articulate communication skills
• Problem resolution skills
• An understanding of and commitment to values
• Attitude and aptitude to engage in continuous development
• Ability to meet deadlines and SLA’s
• Excellent time management, verbal and written communication skills
• Proficiency with MS Office, and knowledge of Excel 
• Experience in a Windows computer system environment and Microsoft Office Programs (Word, Excel, Outlook, etc).
• Excellent proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Hands-on experience with CRM software

Qualifications: BA in International Business with 3 years of Experience