WHAT IS A WAREHOUSE ADMINISTRATIVE ASSISTANT ?
The Warehouse Administrative Assistant's primary role is to support the administrative needs of office, sales, and design teams. Responsibilities include managing schedules, handling calls, and welcoming visitors. Additionally, they oversee mail distribution, supply orders, and maintain accurate documentation and storage.
Need-to-Know Overview of a Warehouse Administrative Assistant
1. Warehouse Administrative Assistant Duties and Responsibilities
- Maintain calendar and make all necessary notifications
- Answer incoming telephone calls, determine the purpose of callers, and forward calls to appropriate personnel or department
- Retrieves messages from voice mail and forward to appropriate personnel
- Answers questions about the organization and provide callers with address, directions, and other information
- Welcomes on-site visitors determines nature of business and announces visitors to appropriate personnel
- Receive, sort, distribute and send mail/packages, order office supplies, send/receive faxes
- File documents, photocopy, prepare routine correspondence, prepare, submit, and maintain all appropriate documents
- Ensure office supplies are being used appropriately and ordered in a timely manner; stored and maintained in a safe manner to avoid loss/theft, etc.
- Ensure interactions with customers are professional, courteous, informative and responsive to promote customer satisfaction
- Take all required breaks and lunch periods and record accurately on time card as required by law and Company policy and procedure
2. Warehouse Administrative Assistant Requirements and Qualifications
- High school diploma or general education degree (GED)
- Minimum of two years related experience and/or training; or equivalent combination of education and experience
- Bilingual experience preferred, but not required (English/Spanish)
- Must have a thorough knowledge of all available products used by the Company as it relates to product installation
- Strong written and verbal communication skills
- Interpersonal skills to develop and maintain professional working relationships with builders, vendors, subordinates and co-workers
- Communicate effectively with customers, co-workers and supervisors in a professional and courteous manner
- Proactively identify, analyze, address, and resolve problem areas, conflicts, and issues
- Displays willingness to make decisions
- Exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions
- Strong organizational skills to ensure adequate tracking systems are utilized to maintain and track all required information associated with the ordering and production process
- Working knowledge of internet, inventory, project management, spreadsheet and word process software and order processing systems