WHAT IS A DEVELOPER?
Updated: July 06, 2025 - As a Developer, you will be required to provide timely development and delivery of value-adding quality solutions to clients and customers. You will be expected to do this by delivering high quality code, design using best practise standards and test with a high level of accuracy. You will be working in a cross functional team along with Client Services and follow coding standards to complete day to day work and help resolve development issues that impact the way we do business.
Need-to-Know Overview of a Developer
1. Developer Roles and Functions
- Design, develop and maintain solutions in line with Outbound Technology and Cross Functional teams
- Provide programming solutions and end to end testing
- Understand and follow the software development life cycle
- Provide thought leadership and guidance to solve customer problems relating to outbound communications
- Provide insights/direction to our product teams in delivering outbound communication products to enhance the efficiency of technology solution delivery to customers
- Act as a point of escalation for technical issues including direct customer engagement where required to facilitate rapid resolution to queries/issues
- Be involved in any quality issue investigations as required
- Provide input to, develop and support initiatives to improve the Technology outcome for our clients.
- Involve improvements to processes, procedures, standards or tools, training other members of the team
2. Developer Skills, Abilities, and Qualifications
- University Degree from accredited institution in Information Technology, Information Systems, Computer Science and/or related discipline
- Programming Experience - Preferably 2 years’ experience in programming languages and data structures in a commercial environment
- Possess and display a positive, flexible, enthusiastic attitude & strong work ethic, be self-motivated, proactive and a capable of working in a team or independently
- Strong client service focus
- Excellent written and verbal communication skills
- Possess the ability to work well under pressure, maintaining professionalism and a focus on quality
- Ability to develop positive working relationships with other Team Members and colleagues in various departments of Computershare
- Adaptable and flexible to the needs of customers and the organisation
- Demonstrable ability to suggest and implement improvements to existing processes and tools
- Exhibit strong time management skills to achieve successful outcomes in a timely manner
Editorial Process and Content Quality
This content is part of Lamwork's career intelligence platform and is developed using structured analysis of real-world job data, including publicly available job descriptions, skill requirements, and hiring patterns.
Lam Nguyen, Founder & Editorial Lead, defines the research framework behind Lamwork's career intelligence platform, including job role analysis, skills taxonomy, and structured career insights.
All content is reviewed by Thanh Huyen, Managing Editor, who oversees editorial quality, content consistency, and alignment with real-world role expectations and Lamwork's editorial standards.
Content is developed through a structured process that includes data analysis, role and skill mapping, standardized content formatting, editorial review, and periodic updates.
Content is reviewed and updated periodically to reflect changes in skills, role requirements, and labor market trends.
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