What Does An Operations Manager Do?

WHAT DOES AN OPERATIONS MANAGER DO?

Published: Dec 25, 2025 - The Operations Manager leads and develops high-performing teams, drives consistent manufacturing execution, and maintains a strong floor presence to ensure safety, quality, and reliable operations. This role involves streamlining processes, championing standard work, resolving issues quickly, and coordinating improvements that enhance cycle time, reliability, and cost efficiency. The Manager also ensures clear communication across shifts, oversees staffing and SAP accuracy, and represents Operations in audits, tours, and cross-functional initiatives.

A Review of Professional Skills and Functions for Operations Manager

1. Operations Manager Duties

Warehouse Operations: Oversee daily warehouse operations, including shipping, receiving, facilities maintenance, and general operational tasks.
Logistics Handling: Ensure accurate and timely handling of inbound and outbound goods.
Inventory Control: Maintain optimal inventory levels through effective tracking and control procedures.
Operational Coordination: Coordinate closely with the Division Manager to support sales and operational priorities.
Stakeholder Support: Provide responsive support to administrators, customers, suppliers, and manufacturers.
Service Excellence: Deliver consistently high service standards across all internal and external interactions.
Workplace Culture: Promote and reinforce a workplace culture aligned with the company’s core values.
Order Scheduling: Plan and manage order scheduling to meet customer and business requirements.
Financial Operations: Execute inventory coordination, billing, and collections activities with accuracy and accountability.

2. Operations Manager Details

Process Coordination: Establish clear procedures between third-party logistics providers and internal teams for purchasing and consignment activities.
Role Definition: Define roles and responsibilities to ensure smooth coordination across logistics partners.
Operational Alignment: Monitor and assess internal operational processes to align with company objectives.
Workflow Improvement: Continuously improve workflows to strengthen collaboration and partner satisfaction.
Fulfillment Oversight: Oversee fulfillment operations, including business-to-consumer logistics and third-party logistics activities.
Cross-Functional Collaboration: Coordinate closely with business intelligence, finance, and other cross-functional departments.
Vendor Management: Manage the selection, allocation, and ongoing performance evaluation of third-party logistics providers.
Data Analysis: Analyze logistics performance data to support informed decision-making.
Capability Research: Research and evaluate new third-party logistics capabilities to support scalable growth.
Partner Collaboration: Collaborate with logistics partners to deliver reliable services, control costs, and ensure timely delivery.

3. Operations Manager Responsibilities

Role Clarity: Ensure that each employee understands their roles, responsibilities, and expectations.
Operational Excellence: Drive operational and service excellence according to established measures, KPIs, and benchmarks.
Team Development: Develop the team through engaged leadership, providing constructive coaching and consistent guidance.
Branch Operations: Understand the systems and procedures for directing daily branch activity, including order filling, shipping and receiving, and accounting for cash sales, deposits, and open account sales.
Product Knowledge: Be knowledgeable about the products and how those products can be utilized.
Performance Reporting: Report daily and monthly on branch performance based on company standard reports for key metrics, measures, and KPIs.
Business Planning: Participate in periodic business reviews and planning sessions.
Customer Relations: Interface systematically with customers independently and with Sales staff and Management for relationship building, service delivery issue resolution, and sales growth opportunities.
Budget Management: Manage yearly operating expense and capital expense budgets for branches.
Workload Management: Ensure branch workloads are managed efficiently and effectively.
Team Leadership: Lead an organization of 15 to 20 full-time hourly associates.

4. Operations Manager Accountabilities

Port Operations: Oversee operational matters related to port activities and cargo movements.
Project Cargo: Manage project cargo operations from planning through execution.
Shipment Coordination: Coordinate precast shipment activities to ensure safe and timely delivery.
Site Surveys: Conduct site surveys to assess cargo handling and transportation requirements.
Cargo Planning: Plan and manage cargo movements in compliance with operational standards.
Customer Relations: Build and maintain strong relationships with customers to support service delivery.
Driver Supervision: Supervise driver conduct and enforce discipline in line with company policies.
Safety Management: Provide regular safety briefings to promote safe driving and handling practices.
Route Coordination: Conduct road surveys and coordinate escort shipments.
Performance Evaluation: Evaluate driver performance and prepare individual performance reports.

5. Operations Manager Functions

City Operations: Manage all scooter operations in the city.
Operations Launch: Launch and manage scooter operations.
P&L Ownership: Control all topics regarding scooter operations, daily city flow, and P&L ownership.
Fleet Management: Maximize fleet availability on the street by maintaining an ongoing overview of the inflow and outflow of scooters.
Demand Optimization: Increase user conversion and usage by defining and updating deployment areas based on demand, determining the ideal number of scooters per spot, and creating deployment schedules.
Partner Management: Screen logistics partners and manage them daily to ensure full collection, charging, and deployment of the targeted number of scooters, locations, and city compliance.
Asset Protection: Monitor and reduce scooter churn by identifying high-risk areas, leading internal team efforts to locate missing scooters, and working with the Head Mechanic to maintain a zero backlog of damaged scooters.
Process Improvement: Analyze operational workflows to identify opportunities for process improvement.
Efficiency Initiatives: Implement efficiency initiatives that reduce waste, enhance customer experience, and improve profitability.

6. Operations Manager Overview

Executive Leadership: Provide inspired leadership for the organization.
Strategic Decision-Making: Make important policy, planning, and strategy decisions.
Policy Development: Develop, implement, and review operational policies and procedures.
HR Oversight: Monitor and guide the HR team on operations.
Culture Building: Promote a company culture that encourages top performance and high morale.
Financial Oversight: Oversee budgeting, reporting, planning, and auditing.
Stakeholder Management: Work with senior stakeholders.
Regulatory Compliance: Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Board Collaboration: Work with the board of directors to determine values and mission, and plan for short- and long-term goals.
Problem Solving: Identify and address problems and opportunities for the company.
Partnership Development: Build alliances and partnerships with other organizations.
Employee Communication: Support worker communication with the management team.

7. Operations Manager Details and Accountabilities

Budget Management: Prepare, implement, and achieve an annual site operations budget that complies with policies and guidelines.
People Leadership: Provide leadership, coaching, and development for all reports to allow them to achieve their potential.
Regulatory Compliance: Implement a structure and policies that enable the site to comply with all legal requirements, including Human Relations, Health & Safety, Environmental, and medical devices.
KPI Leadership: Lead and direct teams to ensure LOB and Global KPIs are achieved in accordance with the site’s annual targets.
Production Systems: Provide leadership and technical expertise to the site in the implementation of relevant Production Systems, improvements, and production requirements.
Sales Support: Actively support global and regional sales leaders to enable sustained and future growth of products.
Safety Management: Drive safety improvements to reduce risk at the manufacturing site.
Quality Assurance: Ensure quality and regulatory requirements are achieved to minimise risk to the customer.
Performance Management: Drive performance improvements through Daily Management, KPI Bowlers, and problem-solving processes.
Strategic Planning: Set strategy and key objectives to support AOP growth.
Financial Performance: Drive performance objectives to meet AOP financial targets with a key focus on operational spending absorption, material losses (scrap, inventory), and productivity.
Cashflow Optimization: Drive cashflow improvements via improved inventory optimisation and turns.
Cost Reduction: Set cost reduction initiatives to improve profitability.

8. Operations Manager Tasks

Production Oversight: Oversee daily production activities, including managing production flow by determining manpower, equipment, floorspace, and other requirements or constraints.
Production Planning: Create target times for the production floor based on an understanding of planning and sequencing of manufacturing activities.
Warehouse Operations: Oversee warehouse activities and ensure the receiving and shipping departments efficiently ship and receive products in a timely and accurate manner.
Sales Coordination: Attend production meetings and work closely with sales to ensure demanded volumes are met, downtime is limited, and follow up on any problems that may occur.
Quality Compliance: Ensure work is completed in compliance with QA standards as well as organizational safe work policies, guidelines, and procedures.
Operational Analysis: Analyze the existing operational organization, including health and safety, procedures, and processes, and identify opportunities for improvement.
Continuous Improvement: Identify opportunities for continuous improvement to streamline operations, increase output, reduce waste, and lower costs.
Corrective Actions: Lead corrective action teams for continuous improvement initiatives.
Leadership Development: Provide leadership to supervisors and managers, ensure continued learning and career growth, and guide team development.
HR Management: Manage human resources functions, including health and safety, recruitment, terminations, performance management, attendance management, and training.
Training Management: Ensure all training and cross-training requirements are met, and training manuals remain up to date.
Inventory Control: Handle inventory management, including full inventory counts, cycle counts, yard organization, and stock rotation.
Safety Engagement: Participate in quarterly safety meetings and remain actively involved in weekly production meetings to maintain a clean and safe site.

9. Operations Manager Roles

Process Understanding: Understand the current workflow and SOPs of the company, including planning, resourcing, and execution.
Service Planning: Plan reservations and bookings for popular dishes and resources, liaise with suppliers to ensure adequate ingredients, and execute service and kitchen operations accordingly.
Operational Improvement: Propose operational changes and initiatives to improve efficiency and workflow in the company.
Hygiene Auditing: Audit hygiene practices through day-to-day observations.
Quality Auditing: Audit food quality through weekly tastings.
Operations Auditing: Audit operations by observing daily workflows and processes.
Compliance Monitoring: Audit Safe-Distancing Measures for compliance and effectiveness.
Customer Feedback: Communicate with customers to receive feedback and act on it efficiently.

10. Operations Manager Additional Details

Policy Development: Assist in developing policies and procedures to ensure smooth and seamless integration of operational services among Radiology departments.
Strategic Support: Support the Vice President, Operations, in strategic planning, project execution, and harmonization of operational functions in Radiology departments.
Performance Monitoring: Monitor, evaluate, and report progress outcomes to assess the success rate of initiatives or programs.
Data Analysis: Work on data collection and analysis for management review, recommendations, and strategic planning.
Meeting Support: Attend meetings and provide secretariat support to core meetings and committees.
Service Improvement: Develop new and improve existing service delivery to provide a seamless and hassle-free experience for patients.
Best Practice Sharing: Create platforms for Radiology departments to learn best practices from one another.
Budget Planning: Assist in preparing work plans and budgets for operational needs.
Staff Supervision: Supervise and guide junior staff.

11. Operations Manager Essential Functions

Safety Leadership: Provide clear leadership of a strong safety culture based on risk assessment, safe working practices, and high standards of compliance.
Production Improvement: Drive teams to identify factors limiting production performance and take action to improve or correct them.
Continuous Improvement: Work with other functions to improve UPPH and focus on kaizen to achieve repeatable results that reduce blended labour rates through process efficiencies and investments in semi-automation.
Delivery Management: Agree and meet target delivery dates for all orders by managing the production teams, including dispatch workers, to meet customer demand in a timely and efficient manner.
Quality Assurance: Ensure quality standards and checking procedures are clear, understood, and followed, and that required equipment is always available and in good condition.
Smart Manufacturing: Proactively adopt smart manufacturing processes to sustain performance levels and utilize OEE data analysis and DMAIC principles.
Customer Accountability: Take personal ownership of customer complaints to ensure clear accountability and cross-departmental improvements that reduce customer complaints and internal scrap to target levels.
Value Add: Drive the identification and implementation of VA processes and activities that are measurable and deliver fast, smart improvements that are clearly understood, owned, and sustained.
Change Leadership: Work with the GM to provide leadership that motivates and manages significant change within a long-service workforce.
Employee Engagement: Proactively engage and lead workforce communication and engagement activities to enhance morale.
Inventory Optimization: Support and guide the Materials and Logistics Manager and teams to increase stock turns and reduce inventory by creating and executing smart, tangible policies on a detailed and time-scaled schedule.
Regulatory Compliance: Ensure full compliance with local laws, corporate business conduct policies, RBA requirements, and EHS regulations and guidelines.
Performance Management: Set smart KPIs within the business to evaluate, guide, and improve performance, and coach reports and their subordinates in behaviours and activities that lead to success.
Customer Excellence: Achieve a high customer sales rating by delivering excellence in service and quality, as independently rated.

12. Operations Manager Role Purpose

Operations Coordination: Manage the coordination of operations for a Seller Support contact center, focusing on quality and efficiency metrics to measure overall operational excellence.
Project Transition: Collaborate with onsite and remote Program Managers to facilitate the transition of new projects, products, systems, and processes from the project phase to operational status.
Goal Alignment: Own site goals and objectives in alignment with global strategic planning and coordinate with recruitment, training, and workforce management to meet forecasted demand.
People Leadership: Lead teams of approximately 200 headcount, including Team Managers, Supervisors, and Associates.
Resource Planning: Plan and optimize utilization of resources and manpower to meet company objectives and key performance indicators.
Operational Accountability: Be fully accountable for the results of the Seller Support center.
Inbound Operations: Manage the operations of an inbound team environment and ensure all procedures and practices are followed.
Systems Knowledge: Maintain a thorough understanding of inbound systems in a complex Seller Support Management center and ensure adequate training for all staff.
Process Improvement: Continually measure and evaluate work processes, identify and implement changes, or develop new processes to better manage multiple queues and accommodate growth and evolving customer offerings.
Performance Management: Carry out team people and performance management responsibilities, and drive career development and team productivity.
Stakeholder Management: Develop and maintain relationships with key stakeholders inside and outside the team.
Business Communication: Maintain open communication with business management to update them on operational situations that impact or may impact their respective areas.
Strategic Planning: Contribute to the strategic operation, growth, and budget planning for Seller Support both locally and globally.

13. Operations Manager General Responsibilities

Workload Planning: Assist the Store Manager in planning and supporting the scheduling and execution of store workload.
SOP Compliance: Assist the Store Manager in leading and managing adherence to Standard Operating Procedures and company programs to ensure compliance with applicable laws and requirements, ensure execution of company policies and standards, and hold the team accountable for store conditions and results.
Stock Operations: Support and participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
KPI Management: Achieve KPI targets and manage the team to achieve their role-specific KPIs.
Visual Merchandising: Manage visual merchandising standards in store and execute feature space and seasonal layouts.
Inventory Management: Manage and execute inventory management processes in the store.
Merchandise Operations: Manage and execute merchandise operations and omnichannel processes.
Loss Prevention: Manage and execute shrink and safety programs.
Team Development: Train, observe, and coach the team to achieve results, participate in the performance management process, support talent development, and utilize leadership competencies for continued self-development.
Professional Conduct: Interact with others in an accepting and respectful manner, remain positive and respectful even in difficult situations, promote commitment to the organization’s vision and values, project a positive image, and serve as a role model for others.
Omnichannel Support: Assist with omnichannel processes.

14. Operations Manager Key Accountabilities

Facilities Management: Plan, organize, maintain, and manage the operations and reliability of College facilities and general infrastructure systems.
Preventive Maintenance: Establish and monitor preventative maintenance processes and programs, along with facility inspection processes for ongoing review of maintenance work by agencies having jurisdiction.
Staff Supervision: Supervise administrative services, skilled, technical, and support staff, including hiring, evaluation, training, discipline, and recommendations for dismissal.
Policy Administration: Develop, recommend, and administer policies, procedures, and processes in support of grounds and building maintenance operations, and implement and monitor compliance with approved standards.
Procurement Management: Administer procurement and fiscal management activities related to building and grounds maintenance, including RFPs and contracts, and monitor spending by project and cost account.
Emergency Response: Troubleshoot and respond to after-hours operational issues such as HVAC failures, fire alarm malfunctions, electrical outages, and water leaks.
Safety Oversight: Monitor the safety and accessibility of the College and its facilities.
Code Compliance: Serve as the point of contact for code compliance matters, including ADA and Fire Life Safety regulations, accessibility improvements, and other code-related concerns.
Asset Management: Update and maintain records of District facilities equipment, including life-cycle tracking and replacement cost estimations.
Contract Oversight: Monitor and oversee work performed by external contractors to ensure agreement terms are fulfilled, and tasks are completed satisfactorily.
Budget Administration: Participate in the development and administration of the grounds and building maintenance budget, coordinate resource allocation, and recommend expenditure approvals.
Data Analysis: Collect and analyze complex data, including utility costs and usage, perform statistical analysis, and summarize findings in reports or other communication formats.
Committee Participation: Participate in meetings, committees, task forces, and related groups to communicate service updates, program developments, and areas for improvement.
Stakeholder Liaison: Serve as a liaison with College departments, community groups, and external agencies to share information on resources, projects, and services.

15. Operations Manager Roles and Details

Budget Management: Manage the budget allocated to achieve targets set for each store, improve operational efficiency, and reduce overall operating costs.
Operational Compliance: Ensure all stores operate in compliance with guidelines outlined in the operations manual.
Performance Monitoring: Monitor store performance using key performance indicators, including sales and up-selling, profits, cost of goods, labour costs, food variances (bread, wrap, salad plates, cookies, etc.), money variances, item corrections, price overrides, free items, and discounts.
Store Audits: Visit each restaurant to conduct quality, service, and cleanliness checks, review weekly rosters, WISRs, control sheets, variance reports, and equipment condition.
Policy Implementation: Establish rules and set policies within stores to ensure effective implementation and consistent adherence by all staff.
Issue Resolution: Handle operational issues, customer complaints, and employee-related problems.
Staff Recruitment: Recruit staff to maintain optimal operations.
Quality Reviews: Review monthly mystery shopper reports with area managers.
Management Meetings: Conduct weekly meetings with store managers.
Performance Reviews: Conduct bi-annual performance reviews for area managers, store managers, and supervisors in collaboration with the Director of Operations.
Local Marketing: Evaluate and implement local store marketing strategies in coordination with area managers, store managers, and the Director of Operations.
Coverage Support: Cover responsibilities of area managers during annual leave periods.
Training Delivery: Conduct training sessions focused on operational efficiency and customer service.
Executive Collaboration: Attend regular meetings with the Director of Operations.
Vendor Management: Manage equipment maintenance and oversee relationships with third-party vendors.

16. Operations Manager Responsibilities and Key Tasks

Activity Tracking: Track all activities and business conducted at all centers during the day.
Process Alignment: Ensure all center activities are aligned with the CPS.
SOP Compliance: Verify adherence to SOPs at all centers until the Internal Audit team is established.
SOP Coordination: Serve as the business unit point of contact for all matters related to SOP and CPS.
Fee Management: Maintain the fee tracker for each center in the region.
Data Accuracy: Ensure data accuracy and consistency across internal and external portals.
Reporting Support: Prepare business unit or center reports upon request from respective functional heads.
Project Support: Undertake project-related tasks.

17. Operations Manager Duties and Roles

Operations Management: Oversee operations and management of the tuition centre.
Cost Control: Manage teacher schedules and control the operating costs of the tuition centre.
Policy Development: Analyse, develop, implement, and improve policies and procedures for the teacher department.
Strategic Planning: Establish goals and objectives aligned with the company’s direction.
Program Development: Assist in developing and implementing teaching methods and marketing programs.
Procurement Oversight: Monitor purchasing and receiving procedures for teaching products to ensure accuracy in quantity.
Workforce Planning: Plan staffing and scheduling procedures and define job responsibilities.
Administrative Support: Perform ad hoc duties.

18. Operations Manager Roles and Responsibilities

Operations Management: Oversee operations of finance products, including margin trading, lending, and related services, aiming to achieve assigned KPIs such as user growth and revenue increase.
Business Analysis: Analyze and interpret business data to identify insights and contribute to shaping the business roadmap.
Workflow Optimization: Assist the team lead in implementing structured workflows and guidelines to improve overall team efficiency.
Stakeholder Coordination: Collaborate with global internal and external stakeholders to ensure efficient daily operations and effective control measures.
Demand Analysis: Track and analyze business demands and market trends, propose solutions, and manage end-to-end implementation.
Business Innovation: Innovate on product models and business development strategies while maintaining continuous focus on emerging market trends and industry movements.
Change Management: Determine and manage project changes effectively.
Administrative Support: Provide administrative support.

19. Operations Manager Duties

Service Metrics: Manage all key fulfilment and service level metrics, including order-to-delivery turnaround time, delivery percentage, cost per delivered unit, and fulfilment Net Promoter Score.
Operational Coordination: Coordinate daily operations by working closely with team leads and account managers across first mile, mid mile, last mile, warehousing, and inventory functions.
Partner Management: Oversee external stakeholders such as logistics partners to ensure superior customer service and minimize the overall cost to serve.
Cross-Functional Collaboration: Collaborate with cross-functional stakeholders, including product and data teams, to support operational objectives.
Strategic Planning: Participate in strategic and tactical planning discussions to align operations with business goals.
Data Reporting: Enable effective decision-making by retrieving and aggregating data from multiple sources, then compiling it into actionable and comprehensible reports.
Goal Tracking: Work with operations leadership to establish annual goals for the team and track progress on a weekly, monthly, and quarterly basis.
Customer Engagement: Engage actively with internal partners across the organization to exceed customer satisfaction expectations.
Process Optimization: Identify and implement opportunities for cost reduction and process efficiency.

20. Operations Manager Details

Performance Evaluation: Conduct staff performance reviews to identify needs, perform cost-benefit analysis, and support operational strategy evaluations.
Service Standards: Establish high standards for productivity, quality, and customer service, while defining clear user guidelines.
Systems Development: Develop systems for customer interaction and voice response, and manage the implementation process.
Performance Improvement: Improve centre performance through ongoing performance monitoring, issue resolution, system audits, and quality assurance measures.
Recruitment Support: Support the recruitment process by interviewing candidates and setting clear job expectations.
Budget Planning: Prepare the annual budget by estimating requirements, addressing overspending, analyzing cost variances, and planning expenses.
Data Reporting: Collect, analyze, and summarize call centre trends and data for regular performance reporting.
System Maintenance: Oversee system maintenance and upgrade implementation, including repairs and troubleshooting.
Professional Development: Pursue continuous professional development through workshops, trend monitoring, and participation in team initiatives.

21. Operations Manager Responsibilities

Project Delivery: Manage and deliver projects by following SAC project workflows and coordinating internal and external resources involved in project delivery.
Customer Service: Ensure a high level of customer service is consistently maintained.
Quality Assurance: Focus on Quality Assurance, including workmanship and the overall quality of products dispatched to and received by customers.
Design Compliance: Ensure all deliverables comply with IFC drawings.
Safety Leadership: Maintain a strong personal commitment to work health and safety and environmental policies by leading by example.
Project Monitoring: Monitor project progress to ensure milestones and performance indicators are achieved.
Operations Management: Manage all pick and pack staff and operational requirements.
Workflow Optimization: Collaborate with the Pick and Pack Team Leader to update workflows.
Deadline Management: Ensure project deadlines are consistently met.
Project Strategy: Develop effective project strategies.
Documentation Control: Ensure adherence to frameworks and maintain proper documentation for each project.
Risk Management: Assess project risks and issues, providing practical solutions.

22. Operations Manager Accountabilities

Issue Analysis: Analyze complex and challenging issues using structured and fact-based approaches.
Recommendation Development: Develop clear, logical conclusions and actionable recommendations based on evidence.
Process Review: Review departmental practices to identify gaps and improvement opportunities.
Control Design: Design and implement effective procedures and control mechanisms to enhance performance.
Expert Judgment: Apply independent expert judgment while operating within established policy frameworks.
Relationship Building: Build and sustain effective working relationships across all organizational levels.
Technical Proficiency: Use and adapt to a variety of computer applications to support daily operations.

23. Operations Manager Functions

Courier Operations: Own full responsibility for courier partner operations to ensure every customer order is completed.
Operational Leadership: Lead both hands-on execution and strategic planning across the delivery operation.
Courier Management: Recruit, onboard, train, and retain a growing community of motivated courier partners.
Support Operations: Build and manage a reliable internal support function for couriers and customers.
Executive Collaboration: Collaborate closely with the General Manager and the country leadership team.
Business Strategy: Contribute to local business strategy development and market launch initiatives.
P&L Ownership: Oversee delivery operations with full accountability for profit and loss performance.
Customer Experience: Design and manage a high-quality end-to-end food delivery experience.
Performance Optimization: Continuously monitor and improve delivery efficiency and key performance indicators.
Process Scalability: Develop scalable business processes that drive efficiency and profitability.
Data-Driven Decisions: Make data-driven decisions using insights generated from the platform.
Supply Planning: Plan courier supply across cities while creating attractive schedules and earning models.

24. Operations Manager Overview

Cross-Functional Leadership: Provide hands-on, cross-functional leadership to optimize productivity and inspire positive change.
Team Engagement: Engage directly with frontline teams to encourage growth and innovative thinking.
Operational Execution: Plan, execute, and continuously improve daily operations in a fast-growing environment.
Order Fulfillment: Motivate and guide teams to ensure accurate and on-time customer order fulfillment.
Team Management: Manage dynamic, cross-functional teams across production and fulfillment functions.
Performance Assessment: Assess daily operational performance to maintain efficiency and alignment with goals.
Regulatory Compliance: Ensure full compliance with OSHA, GMP, SQF, food safety, and facility regulations.
Compliance Optimization: Balance regulatory compliance with continuous improvement in production performance.
Process Coordination: Coordinate product flow across receiving, storage, and internal distribution processes.
Operational Improvement: Drive improvements in safety, quality, cost control, and delivery performance.
Capacity Expansion: Expand warehouse capabilities to support business growth and scalability.
Data Analysis: Analyze shift-level performance data to identify trends and cost-saving opportunities while partnering with production planning to adjust execution.

25. Operations Manager Details and Accountabilities

Customer Experience: Ensure all employees consistently deliver a best-in-class customer experience in every interaction.
Service Standards: Set clear service standards and expectations for customer-facing activities.
Staffing Assessment: Assess staffing needs to ensure vehicle preparation supports scheduled customer appointments.
Resource Allocation: Allocate resources effectively to maintain readiness and operational efficiency.
Issue Resolution: Proactively address and resolve customer concerns related to vehicle preparation and quality.
Escalation Management: Act as a point of escalation for complex or sensitive customer issues.
Escalation Control: Manage escalations promptly to minimize customer dissatisfaction and operational impact.
Employee Coaching: Coach and support employees in handling challenging customer situations.
Decision Empowerment: Empower team members to make customer-focused decisions aligned with company values.
Mission Alignment: Reinforce the company's mission while balancing customer satisfaction and business objectives.

26. Operations Manager Tasks

Staff Development: Recruit, select, orient, train, and develop staff.
Performance Management: Plan, monitor, appraise, and review job contributions of Floor Operation Supervisors, Team Managers, and other key specialists involved in Operations Management.
Team Motivation: Motivate the team and individuals to achieve set targets.
Daily Leadership: Provide daily support, direction, and assistance to direct reports in all areas.
Communication Management: Ensure continuous and well-organized communication flow within the team and with other departments.
Quality Improvement: Analyze and resolve quality and service issues, identify trends, and recommend system improvements.
Project Management: Initiate projects, follow up, and track ongoing projects.
Operational Planning: Participate in operational staff and product delivery planning, reviewing, and monitoring.
Knowledge Sharing: Contribute to the company-wide knowledge bank development.
Client Relations: Maintain relations and communication with clients when requested by the Commercial team.
Cost Management: Forecast and track operations-related costs to ensure spending accuracy and budget compliance.

27. Operations Manager Roles

Volunteer Coordination: Work with the Volunteer Programme Manager on volunteer programme management and coordinate policies and procedures with HR and Legal.
Grandstand Management: Manage partners on the design and build of grandstands.
Crowd Planning: Produce detailed plans and drawings to show the movement of attendees around the venue.
Spectator Routing: Show spectator routings, including working with the contractor on roping and staking the course, and working with the venue on cutting for spectator routings.
Buggy Routing: Define buggy routings around the venue for staff, contractors, and TV personnel.
Player Routing: Outline player routings between the courtesy car drop-off, clubhouse, range, practice facilities, 1st tee, 18th green, recorders, and mixed or primary areas.
Screen Planning: Plan and manage the location of big screens and leaderboards around the venue and liaise with stakeholders on content production and delivery.
Course Infrastructure: Manage and produce plans for on-course infrastructure, such as tee furniture and on-course advertising boards.
Sponsor Coordination: Work with Rules and TV on daily changes to advertising board locations based on TV coverage and pin positions to ensure sponsor value is delivered.
Scoring Operations: Manage the planning and delivery of scoring infrastructure, liaising with the scoring partner and internal stakeholders.
Event Delivery: Lead operational planning and delivery of the final hole and prize presentation ceremony.
Future Planning: Plan future championships alongside the current edition.
Site Evaluation: Carry out site visits to potential future venues to assess operational viability.

28. Operations Manager Additional Details

Stakeholder Coordination: Coordinate with internal and external stakeholders to achieve the given KPI.
Workflow Implementation: Assist the team lead in implementing structured workflows, guidelines, and improving team efficiency.
Project Control: Monitor and control all stages of the project life cycle and ensure that project targets are met within the defined timeline.
Issue Resolution: Monitor and resolve wallet issues by coordinating with internal and external stakeholders.
Demand Analysis: Investigate business demands and provide end-to-end solutions and implementation.
User Analysis: Analyze issues faced by users and propose effective solutions.

29. Operations Manager Essential Functions

Partner Support: Act as the go-to first point of contact for all Partner Operations questions, feedback, and requests from Sales, the Partner team, and other cross-functional organizations.
GTM Enablement: Contribute to key GTM Partner initiatives such as channel sales and funded services.
Process Standardization: Ensure global consistency of Partner processes, policies, enablement, tools, and access to data and resources.
Stakeholder Representation: Represent the needs of the Partner team within Partner Operations and more broadly within Sales Operations.
Systems Optimization: Improve Partner processes and functionality in Salesforce and other business-critical applications through enhancement recommendations and by leading targeted strategic projects.
Reporting Analytics: Provide analytical support by representing the centralized global Partner reporting and dashboard suite in Salesforce and Tableau.
Data Analysis: Perform ad hoc analyses using Snowflake SQL, Excel, Sheets, and Salesforce.
Operational Enablement: Drive operational effectiveness by providing training and enablement and evaluating the adoption of solutions.
Process Documentation: Document processes, policies, best practices, and help guides.
Cross-Functional Collaboration: Work cross-functionally with Finance, Billing, Legal, IT, Engineering, Deal Desk, Analytics, and other teams.

30. Operations Manager Role Purpose

Strategic Leadership: Develop and lead the execution of both the tactical and strategic direction of the local Critical Operations team.
Cross-Functional Collaboration: Collaborate with peer engineering and support pillars, as well as local, regional, and enterprise cross-functional partners.
Operational Representation: Lead the operational awareness representation in new and retrofit build and construction.
Talent Acquisition: Hire Critical Facility Managers and oversee hiring activities for Critical Facility Engineers.
Team Mentorship: Mentor career and professional development of Critical Operations team members.
Training Development: Develop, contribute to, and deliver skill, compliance, and safety training programs.
Performance Management: Guide and represent the team through performance management.
Maintenance Approval: Review and approve high-risk critical infrastructure maintenance procedures.
Incident Analysis: Conduct post-incident and root cause analysis reviews.
Continuous Improvement: Incorporate lessons learned into day-to-day campus operations.
Knowledge Communication: Communicate significant lessons learned to relevant internal and external teams.
Risk Mitigation: Lead risk mitigation efforts across the site, including oversight of systems offline or under maintenance.
Process Compliance: Ensure compliance with work management processes and workflows across the site, including cross-functional workload coordination.
EHS Compliance: Develop and oversee processes ensuring compliance with global standards and local EHS requirements.
Incident Response: Develop and manage a comprehensive incident response program with emergency operating procedures.
Escalation Support: Serve as an after-hours escalation resource to first- and second-level service response agents.

31. Operations Manager General Responsibilities

Technical Documentation: Document all technical operations to maintain a clear audit trail and support compliance with relevant standards.
SOP Development: Ensure that all standard operating procedures are properly created to meet operational needs.
Procedure Compliance: Monitor adherence to these procedures by all involved teams.
Vendor Liaison: Act as the primary liaison with the managed services provider for operational matters.
Issue Coordination: Coordinate communication and issue resolution with the provider.
Maintenance Planning: Oversee the process for scheduling and executing maintenance activities.
Shutdown Management: Manage planned shutdowns to minimise disruption and maintain operational stability.
Account Tracking: Track all accounts related to operational activities.
Project Monitoring: Monitor projects to ensure they progress according to requirements.
Ticket Review: Review helpdesk tickets to confirm they are opened and closed with complete and accurate documentation.

32. Operations Manager Key Accountabilities

Cargo Operations: Manage the entire physical cargo delivery process pre- and post-shipment.
Trade Verification: Verify the trader's recap and record the preliminary shipment details.
Data Accuracy: Ensure the accuracy and timeliness of the data.
Shipping Documentation: Manage pre-shipment documentary operations in preparing, negotiating, and executing trade contracts, letters of credit, vessel and loading nominations, shipping instructions, surveyor nominations, and full sets of shipping documentary requirements.
Delivery Coordination: Manage delivery phase operations and liaise with key internal and external stakeholders regarding daily operations, including issue resolution, instruction communication, and shipment monitoring to successfully effect the trade.
Position Tracking: Verify and record traders' paper trading positions for hedging activities.
Financial Reconciliation: Reconcile trading positions with broker statements and provide daily mark-to-market reports.
Post-Shipment Processing: Manage post-shipment work, consolidating shipment details for final and provisional price confirmation, invoicing, demurrage assessment and claims, cost actualization, and negotiating or advising on L/C documentation.
Market Support: Provide traders with commercial and market information.
Procedural Compliance: Ensure internal procedures are adhered to and maintain compliance with trading counterparts and affiliated offices.

33. Operations Manager Roles and Details

Workload Management: Manage web producers on daily workload and issue rollout planning.
Editorial Planning: Curate and maintain editorial calendars to identify coverage opportunities and plan cross-departmental coverage with vertical editors.
Freelancer Management: Maintain the digital freelancer assignment tracker, statements of work, and invoice processing.
Staff Onboarding: Facilitate onboarding and training of new staff members.
Marketing Liaison: Liaise with the marketing team to communicate sponsorship opportunities.
Event Planning: Assist with editorial planning around tentpole events and special projects.
Product Collaboration: Work closely with digital product and engineering teams on issue tracking and new product integrations.

34. Operations Manager Responsibilities and Key Tasks

Project Management: Project manage key initiatives related to enhancing the community experience and coordinate matters in the centres to ensure operating efficiencies and incremental revenue streams.
SOP Development: Identify and implement new standard operating procedures and coordinate with stakeholders to improve operational efficiency, effectiveness, and costs.
Operational Liaison: Work with community teams to optimize operational efficiency at the building level and serve as the point of contact for all operational procedures communicated from HQ.
Process Improvement: Aid and assist in identifying opportunities and deficiencies within the new building opening and handover process.
Expense Review: Assist in monthly operating expense reviews to identify opportunities to resolve challenges and create new processes that drive profitability.
Vendor Coordination: Liaise with F&B vendors to drive accountability and identify opportunities to create efficiencies.
Performance Tracking: Track all projects and best practices, ensuring dashboards accurately reflect implementation and the measurability of efficiencies.

35. Operations Manager Duties and Roles

Financial Controlling: Perform financial controlling functions, including preparation of journal entries with supporting details and reconciliations, managing accounts payable and receivable, processing employee payroll, and other related duties.
Transfer Pricing: Manage transfer pricing transactions with the head of financial operations.
Financial Reporting: Utilize accounting software and related tools to prepare timely monthly financial reports.
Period Closing: Assist in quarterly reporting activities and annual book closing activities.
Budget Management: Manage budgeting and forecasting processes by preparing schedules and reports.
Bank Reconciliation: Reconcile and manage the company’s bank accounts and liaise with signatories for timely payments.
Tax Coordination: Work with tax agents on annual corporate tax filings and other required filings.
Process Optimization: Identify and propose ways to improve and optimize operational processes to ensure efficiency and effectiveness.
Regulatory Compliance: Ensure compliance with accounting standards, regulatory requirements, company policies, and annual audit requirements.
SOP Development: Develop and document business standard operating procedures and accounting policies to strengthen internal controls.
Entity Administration: Assist in legal entity administration and financial governance, including liaison with corporate service providers.
Financial Analysis: Analyze and interpret financial reports, budgets, contracts, and related documents to ensure accuracy and completeness.

36. Operations Manager Roles and Responsibilities

R&D Acceleration: Utilize tenacity, experience, and expertise to accelerate critical R&D success factors by driving progress on high-impact opportunities and simplifying activities to focus on priority value areas.
Data-Driven Performance: Leverage hard data to address barriers to R&D performance, including collaboration with external innovation partners and specialist support.
Innovative Thinking: Challenge conventional thinking by asking difficult questions, seeking radical breakthroughs and incremental improvements, and injecting new perspectives into operational execution.
Operational Support: Provide operational support to multiple R&D lines or a single R&D line, including planning leadership meetings, setting agendas, managing actions, identifying key participants, and promoting High Performing Team (HPT) behaviors.
Strategic Execution: Develop and support the execution of strategic plans for the line, facilitate capital allocation processes, and lead culture and engagement initiatives.
Strategic Analysis: Perform ad hoc analyses, explore strategic options, and deliver informed recommendations to support decision-making and business transformation efforts.
Performance Analytics: Collaborate with Operations Directors to develop, interpret, and deliver performance indicators and analytical insights.
Stakeholder Engagement: Design and implement stakeholder engagement strategies to influence decisions and encourage behavior changes that enhance productivity across the R&D portfolio.
Leadership Coordination: Lead the planning and coordination of Leadership Team meetings, including agenda creation, participant management, and action tracking.
Change Management: Partner with Business Process Operations and Business Transformation Office teams to design and execute business-specific projects and change programs.
External Coordination: Monitor and influence external environments beyond the immediate R&D line to support goal achievement, including coordination with other R&D lines, PSC, and Global Support Functions.

37. Operations Manager Duties

Strategic Planning: Work closely with top management in strategic planning to achieve business segment goals.
Operations Management: Oversee overall operations, including revenue and cost management, licensee coordination, personnel oversight, procurement, customer service, and central kitchen operations.
Business Collaboration: Collaborate with Marketing and R&D departments to analyze trends and develop business plans and product innovations to drive profitability.
Partner Relations: Establish and maintain strategic relationships with external business partners and vendors.
Outlet Development: Coordinate with Business Development on new outlet setup, including stock arrangement, machine allocation, and training management.
Process Optimization: Identify and implement technologies and procedures to enhance work processes and increase productivity.
Performance Reporting: Report sales results and productivity performance to management.
Management Reporting: Submit required reports to the General Manager on time, covering attendance, end-of-month stock balance, COGS, budgeting, and other operational data.
Operational Compliance: Ensure outlet operations comply with SOPs, safety regulations, and internal policies.
Service Excellence: Strategize service operation processes to achieve service excellence.
Workforce Planning: Develop manpower planning and workforce budgeting requirements.
Employee Management: Oversee all employee matters, including performance management, training and development, and compensation issues.
Team Leadership: Motivate and lead team members to achieve organizational objectives.
Food Safety: Ensure compliance with hygiene and food safety policies.
Regulatory Safety: Maintain full adherence to food and occupational safety regulations.
Franchise Oversight: Conduct routine franchisee visits and monitor compliance with company standards.
Hygiene Enforcement: Enforce hygiene and safety standards across all outlets and the central kitchen.
Kitchen Coordination: Coordinate with chefs and central kitchen staff to ensure optimal food production quality.
Kitchen Operations: Oversee central kitchen operations, including menu development, cost control, manpower, and stock management.
Inventory Planning: Plan, review, and execute inventory management based on sales volumes and purchasing needs.
System Support: Support licensee outlets with POS system issues, repairs, and maintenance matters.

38. Operations Manager Responsibilities

Vendor Management: Manage contracts and working relationships with all HR vendors, and oversee accounting and legal activities related to personnel actions in consultation with the CEO and CFO.
Talent Acquisition: Handle key aspects of the hiring process, including job postings, application screening, applicant communication, interview scheduling, question preparation, progress tracking, and coordination with hiring staff.
Employee Onboarding: Oversee onboarding by developing orientation schedules, preparing orientation packets, and enrolling new hires in employee benefits.
Employee Offboarding: Manage offboarding by preparing exit packets and removing departing employees from benefit programs.
Organizational Development: Support organizational development activities, including strategy development, internal communications, employee engagement surveys, continuous learning initiatives, and fostering a psychologically safe workplace culture.
Event Management: Organize and manage staff and community events hosted by the organization.
Internal Communication: Facilitate communication between the Management Team and staff after meetings to ensure clarity, gather feedback, and support alignment.
Executive Support: Assist the CEO with planning and executing organizational development initiatives.
Project Tracking: Track ownership, decisions, and timelines for development activities to ensure appropriate involvement at each stage.
Financial Controls: Support the implementation of financial controls and guidelines to ensure spending approvals align with budgets and CFO limits.
Legal Coordination: Act as a liaison for contracts, compliance issues, and information flow between internal teams and legal counsel.
Compliance Management: Track and collect required documentation to maintain certifications and ensure timely compliance, including BCorp-related requirements.
Contract Oversight: Oversee vendor contracting processes and ensure compliance with terms in collaboration with department leaders.
Facilities Coordination: Serve as the primary contact for building management, security, custodial, and office service vendors to ensure safety, accessibility, and service quality.
Infrastructure Planning: Support negotiation of office infrastructure needs by preparing relevant information and context for the CEO.
Procurement Management: Manage acquisition processes and act as the main point of contact with vendors, coordinating internal needs and communication.
Office Administration: Ensure all correspondence and deliveries are handled promptly and delivered to the appropriate recipients.

39. Operations Manager Accountabilities

Team Leadership: Develop, motivate, and manage a team to ensure reliable manufacturing process execution.
Performance Planning: Assign yearly performance objectives aligned with department and site goals.
Employee Coaching: Provide regular feedback and coaching to employees on work performance.
Adaptive Leadership: Provide leadership based on team capabilities and maturity.
Floor Presence: Maintain a visible leadership presence on the manufacturing floor.
Standard Work: Champion standard work to promote consistent use of best practices across teams.
Issue Resolution: Troubleshoot issues regularly to minimize downtime and maintain product quality.
Process Improvement: Identify opportunities for process improvement, including cycle times, ease of execution, and reliability.
Improvement Execution: Support implementation of improvements through scheduling, staffing, and protocol execution.
Continuous Improvement Coaching: Coach team members in executing smaller improvement projects within their operational area.
Project Representation: Represent Operations on project teams.

40. Operations Manager Functions

Tier Leadership: Lead and support daily tier meetings to facilitate information flow throughout the organization.
Team Communication: Conduct regular team meetings to share information and gather feedback.
Shift Coordination: Ensure clear and consistent communication between shifts.
Issue Escalation: Escalate issues appropriately to ensure timely support and awareness.
Subject Expertise: Serve as Subject Matter Expert during tours by providing area and process overview information to visitors or auditors.
Safety Leadership: Foster a strong safety culture through actions, coaching, and prioritization.
Safety Coaching: Coach individuals in reporting safety issues and completing corrective or preventative actions.
Compliance Culture: Promote a culture of compliance through consistent, quality-driven decision-making and coaching in documentation, housekeeping, and 5S.
Audit Participation: Participate in safety and regulatory audits through tours and topic discussions.
SAP Transactions: Coach the team to ensure timely and accurate completion of SAP transactions.
Workforce Planning: Manage staffing and overtime to meet customer demand within budget constraints.
Cost Optimization: Recognize cost-saving opportunities and communicate them for potential project chartering.

41. Operations Manager Overview

Stakeholder Coordination: Liaise and coordinate effectively with relevant departments, government bodies, and agencies.
Operational Administration: Manage and record operational data such as petty cash, daily fee collections, and centre enrolment reports.
Teacher Data Management: Input teacher-related data on the ONE ECDA website, including particulars of new teachers and issuance of LON.
Subsidy Administration: Input subsidy and enrolment data on the CMS website, including parents’ particulars, infectious disease cases, and subsidy details.
Student Records: Input child and parent data on the Preschool Management System, including enrolment and personal details.
Administrative Reporting: Prepare monthly administrative forms, including teachers’ and children’s attendance, sign-in and sign-out forms, and health screening forms.
Parent Support: Assist parents in the purchase of merchandise and enrichment programmes such as uniforms, caps, and books.
Inventory Control: Conduct stock-taking, restocking, and ordering of merchandise and stationery supplies.
Student Supervision: Usher children to school buses.
HR Administration: Manage staff records such as leave and overtime.
Financial Processing: Prepare payment vouchers and other claim documentation.
Monthly Reporting: Prepare and submit monthly reports.

42. Operations Manager Details and Accountabilities

Fee Collection: Track and collect fees and follow up on outstanding payments.
Audit Support: Act as front auditor for internal and external audits alongside the principal.
Receipt Management: Issue receipts to parents.
Procurement Support: Order groceries and other essential school operation items.
Asset Tracking: Track and update asset records in the centre via the Preschool Management System.
Student Care: Assist teachers with routine care duties.
Administrative Support: Assist principals in daily administrative tasks.
Records Management: Maintain proper records of student P files to meet audit requirements.
Meeting Participation: Attend monthly department and administrative meetings.
Enrollment Promotion: Promote and recruit new enrolments for the preschool.
Marketing Support: Support marketing initiatives, including planning and executing strategies to increase public awareness.
Marketing Design: Design marketing materials to promote the school.
Program Coordination: Plan and conduct enrichment programmes.
General Support: Handle other ad-hoc duties.

43. Operations Manager Tasks

Operations Leadership: Lead the efforts of operating teams across multiple lines and shifts to efficiently convert materials into quality products in a safe, secure, and sanitary manner within product design specifications and budgets.
Cross-Functional Management: Directly and indirectly lead a cross-functional team in the overall site operation, including Activity Management, Capacity Planning, machine rates, Maintenance and Engineering projects, Research and Development improvements, and Scheduling.
Quality Assurance: Assure the ongoing production of safe and defect-free products consistent with the Quality Principle.
Training Ownership: Own ongoing training and champion quality goals and improvements at the area level.
Quality Partnership: Partner with the Q&FS team to maintain and improve the site's Quality Management Process.
Continuous Improvement: Advocate and actively support the site operating system and continuous improvement programs to deliver business objectives and effectiveness.
Value Stream Management: Participate in Value Stream information flow and standard escalation processes.
Coaching Leadership: Proactively participate in and coach direct reports and others at the site.
MSE Implementation: Potentially lead and coach others in the implementation and execution of the MSE Pillars.
Site Leadership: As part of the site leadership team, actively lead and participate in the site leadership pillar and contribute to executing the site’s business needs and supporting strategies.
Process Optimization: Recommend and implement changes in methods, equipment, systems, and organization to ensure area objectives are met or exceeded.
Stakeholder Influence: Deliver area requirements by influencing and gaining cooperation from other departments.

44. Operations Manager Roles

Change Execution: Participate with site leadership to execute changes across the site.
Network Improvement: Participate with other site leaders to implement network-wide changes or improvements.
Associate Relations: Proactively manage associate relations issues in close coordination with Talent Acquisition and Associate Relations groups.
Talent Leadership: Guide and direct the hiring, training, retraining, development, and motivation of Operations associates with minimal guidance from the Site Director.
Employee Engagement: Drive associate engagement through teamwork and individual accountability.
Collaborative Leadership: Utilize the High Performance Collaboration model to drive team behavior within the Value Stream and at the site level.
Line Management: Ensure operations leadership develops and drives the principles of Great Line Management.
Goal Setting: Work with site leadership to establish short- and long-term site goals.
Action Alignment: Align on appropriate activities to achieve established goals.
Performance Management: Establish area performance standards and goals aligned with site strategies, measure results, take corrective actions, and report outcomes.
Budget Planning: Assist annually in the development of area budgets and KPI targets.
Communication Management: Ensure open communication within and across operating teams.
Leadership Reporting: Keep the Site Director informed of operational matters.
Executive Escalation: Provide inputs according to escalation protocols, including communication with senior operational and functional leaders.

45. Operations Manager Additional Details

Technical Coaching: Coach leadership and resources in technical proficiency to support an Autonomous Work environment.
Change Management: Work with the Technical Manager to develop opportunities to implement technological change management.
Site Improvement: Recommend and drive improvements within the site.
Operational Strategy: Develop a three-year rolling strategy for operations.
Brand Alignment: Partner with brand management to ensure the site supply strategy aligns with aspirational growth and brand innovation objectives.
Strategic Planning: Ensure inputs to the site's strategic plan are effectively represented.
Performance Evaluation: With site leadership support, evaluate exempt and non-exempt associate performance.
Talent Development: Create development plans aligned with associates' career goals to ensure they reach their potential.
Performance Reviews: Hold at least quarterly performance or development reviews with direct reports.
Review Management: Complete all assigned activities associated with annual performance review processes.
Capability Development: Keep abreast of managerial and technical competencies within and outside the organization.
Continuous Development: Proactively seek opportunities and incorporate them into annual development plans.
Leadership Development: Actively work with the Site Director to pursue personal development opportunities.
Strategy Execution: Develop, execute, and maintain activities that drive the overall site strategy.
Senior Leadership: Act as a Senior Leader for the plant and the business.

46. Operations Manager Essential Functions

Operational Leadership: Provide strong leadership for day-to-day operations and drive continuous improvement for future enhancements.
Customer Focus: Act as a role model by demonstrating commitment to customer satisfaction while ensuring compliance with all site EHS requirements.
Customer Advocacy: Champion customer satisfaction initiatives aimed at strengthening the value proposition within the target market.
Regulatory Compliance: Ensure full legal and regulatory compliance at the site and maintain 100% adherence to internal policies and procedures.
Team Coaching: Actively participate in Daily Management System meetings, coach team members, and share experience through broader regional communication cascades.
Financial Performance: Achieve sales, operating profit, volume, and standard margin targets for the facility.
Operational Management: Manage operational activities to meet customer expectations and site-specific goals in line with regional Key Performance Indicators.
Inventory Control: Control inventory levels within budget and implement a stock management system to increase inventory turnover.
Capital Planning: Manage the capital plan for the facility and source appropriate equipment to support sales and operations.
KPI Reporting: Measure and report monthly on key performance indicators and track progress on improvement initiatives and site projects.
Best Practices: Collaborate to apply best practices across regional sites.
Program Compliance: Ensure compliance with safety, operational, and maintenance programs as per company standards and national regulations.
Complaint Resolution: Assist in resolving customer complaints within established regional guidelines.
Inventory Audits: Lead the annual physical inventory process, ensuring accuracy and timeliness.
Loss Prevention: Implement and follow up on Loss Prevention audit action plans.

47. Operations Manager Role Purpose

Safety Compliance: Ensure compliance with safety, loss prevention, and security policies, and correct or report any non-compliance.
Hazard Management: Enforce proper handling of hazardous materials according to Work Safe Manual protocols and report incidents.
HSE Leadership: Work with corporate teams to enhance Health, Safety, and Environmental initiatives to maintain a safe working environment.
Continuous Improvement: Lead ongoing improvements in Health, Safety, and Environmental performance.
People Development: Develop the organization by reinforcing core values, promoting employee engagement, and ensuring effective execution of HR processes, including annual performance and talent management.
Business Unit Support: Support all Business Units equally with a consistent and collaborative approach.
Matrix Leadership: Operate effectively in a matrix environment while managing multiple priorities.
Cross-Functional Influence: Collaborate and influence across departments, including R&D, Quality, GSC, and Sourcing, without direct authority.
Issue Resolution: Resolve urgent and critical safety, quality, and environmental issues with a strong sense of urgency to protect customers and service levels.
Effective Communication: Communicate effectively and mobilize site teams at all levels, escalating issues as needed.
Cost Optimization: Support initiatives to optimize total operational costs.
Site Accountability: Serve as the single point of contact responsible for overall site performance.
Operational Decision-Making: Make decisions on labor allocation, resource planning, production and maintenance schedules, and site safety measures.
Market Planning: Assist in developing and executing the facility’s market plan aligned with market conditions, strategic mission, and financial goals.
Technology Adoption: Evaluate and implement new technologies, equipment, and work practices to improve production efficiency and reduce costs.

48. Operations Manager General Responsibilities

SHE Leadership: Serve as site champion for 20 Principles and Life Saving Rules.
Regulatory Compliance: Follow up on SHE legislation to ensure compliance.
Safety Resources: Provide resources to promote and uphold SHE performance in alignment with behavioural and process safety directives.
Training Management: Ensure personnel receive training according to job requirements.
SHE Management: Implement and monitor a comprehensive SHE management system, including audits, corrective and preventive action tracking, incident reporting and investigation, risk assessments, and management of change.
Risk Management: Ensure proper risk assessments are conducted and validate that PSM, MOC, and PHA processes are initiated and completed appropriately.
Emergency Planning: Develop and execute emergency plans in alignment with corporate directives and industry best practices.
Asset Integrity: Implement strategies for operations, maintenance, CAPEX, and HR to drive asset integrity.
Performance Metrics: Develop and monitor operational performance using key metrics.
Cost Control: Ensure cost control through budget adherence and cost leadership by driving cost reduction.
Value Generation: Develop, resource, and implement cost reduction strategies and value generation activities, including increased volumes and improved quality.
Production Management: Meet production targets aligned with business plans.
Quality Assurance: Secure product quality standards.
Availability Improvement: Develop, resource, and implement availability improvement strategies.
Competitive Benchmarking: Benchmark competitor activity to maintain first-quartile performance across the site.
Resource Planning: Identify operational resource levels, including manpower and maintenance, to ensure safe and reliable asset operations.
Performance Culture: Instill a strong performance culture through site vision, strategy development, and implementation of performance management processes.
Strategic Communication: Communicate business and site direction clearly to keep employees informed and committed to high performance.

49. Operations Manager Key Accountabilities

Employee Compliance: Ensure fair and equitable treatment of employees and compliance with all regulatory requirements.
People Leadership: Supervise, coach, and mentor direct reports.
Leadership Development: Monitor the implementation of leadership and management competencies throughout the organization.
Succession Planning: Conduct succession planning to ensure long-term workforce capability.
Capability Building: Develop overall employee competencies.
Training Strategy: Define and execute training and development resourcing strategies.
Operational Delivery: Achieve objectives in manufacturing, quality, and customer satisfaction, including timely, in-spec product delivery.
Issue Escalation: Report any production issue or product non-conformity impacting customer satisfaction or delivery reliability to business management immediately.
Production Reporting: Provide accurate production reporting inputs to global reporting teams.
Quality Compliance: Maintain and adhere to site quality processes and policies.
SHE Excellence: Deliver best-in-class SHE performance through engineering design participation, including P&ID development, HAZOP, and 3D model reviews.
Design Integration: Ensure early-phase plant design incorporates startup, shutdown, and maintenance needs while minimizing later design changes.
Process Safety: Collaborate with engineering to develop Standard Operating Procedures, Normal Operating Ranges, and Safe Operating Conditions for Process Safety Management.
Operating Procedures: Develop procedures for operating, startup and shutdown, and plant decontamination.
Workforce Planning: Assist in staffing processes for plant personnel.
Startup Training: Participate actively in the design, development, and delivery of startup training programs, including certification.
Operational Support: Provide technical support to the operations team during startup preparation and initial operations.
Peer Coordination: Coordinate Peer Reviews and Peer Assists.

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