What Does An Investigations Manager Do?

WHAT DOES AN INVESTIGATIONS MANAGER DO?

Published: Oct 31, 2025 - The Investigations Manager delivers proactive, high-quality investigations management, guidance, and support across regional and global operations to ensure compliance and risk mitigation. This role involves leading complex, time-sensitive investigations, coordinating with global case leaders, and driving adherence to corporate security policies, processes, and legal standards. The Manager also fosters collaboration with senior stakeholders, law enforcement, and industry bodies while implementing preventative actions, governance improvements, and training initiatives to elevate investigative standards organization-wide.

A Review of Professional Skills and Functions for Investigations Manager

1. Investigations Manager Responsibilities

Fraud Analysis: Investigate and analyze fraud incidents to identify key trends and emerging risks.
Fraud Strategy: Develop strategies to detect, prevent, and mitigate fraudulent activities across company operations.
Cross-Department Collaboration: Collaborate with internal departments to strengthen fraud detection and response processes.
Ethical Culture: Promote a company-wide culture that prioritizes fraud risk awareness and ethical behavior.
Fraud Training: Provide training and guidance to officers on identifying and reporting potential fraud.
Communication Management: Establish effective communication channels for reporting and managing fraud-related concerns.
Regulatory Compliance: Work closely with regulators to ensure transparency and alignment with industry standards.
Industry Networking: Partner with peer organizations and fraud prevention networks to share intelligence and best practices.
Policy Adherence: Monitor adherence to both internal policies and external regulatory requirements.
Compliance Oversight: Ensure all fraud prevention efforts meet compliance standards and support overall business integrity.

2. Investigations Manager Job Summary

Compliance Leadership: Provide strategic leadership and oversight to ensure full compliance with internal policies and external regulations.
Systems Management: Establish effective systems and controls to maintain adherence to legal and corporate requirements.
Compliance Evaluation: Monitor and evaluate compliance mechanisms to ensure they remain current and effective.
Team Leadership: Lead a small but globally distributed team of investigators handling sensitive and complex matters.
Regional Collaboration: Foster collaboration across regions to ensure consistency in investigative practices and outcomes.
Strategic Development: Work closely with business management to develop and refine strategic objectives.
Vision Alignment: Shape a clear vision for the business that aligns with long-term organizational goals.
Investigative Guidance: Guide the team through complex, high-stakes investigations requiring sound professional judgment.
Analytical Problem-Solving: Address unprecedented cases with analytical thinking and creative problem-solving.
Evidence-Based Decisions: Ensure findings and decisions are supported by evidence and aligned with company standards.

3. Investigations Manager Accountabilities

Investigation Leadership: Lead a team of investigators to address both systemic and responsive immigration fraud issues.
Fraud Prosecution: Be responsible for the investigation and prosecution of immigration fraud cases brought by the organization and the provision of assistance to partner agencies.
Risk Advisory: Provide specialist input and advice to identify and address risks to the immigration system.
Expert Support: Offer expert support and advice on complex cases and escalated assessments, and investigations.
Analytical Decision-Making: Use analysis, experience, and judgment to inform decisions.
Strategic Planning: Develop strategies, work programs, and performance targets for the team's work.
Performance Management: Monitor performance against these with the team, establishing clear accountabilities, expectations, and performance standards.
Relationship Building: Build strong relationships within the organization and with national and international organizations.
Best Practice Sharing: Identify and share best practice information and ensure the organization’s views are influential in decision-making.

4. Investigations Manager Details

AML Program Development: Assist in the ongoing development, implementation, and assessment of financial services' anti-money laundering programs.
Regulatory Compliance: Ensure that financial services products and procedures comply with existing and developing laws and regulations.
Team Management: Provide people management and development responsibilities and ensure team service level standards are met.
Regulatory Coordination: Serve as a point of contact, along with the AML Officer, for internal and external exams and coordinate reports and data required for reviews.
License Maintenance: Help maintain financial licenses and registrations.
Policy Management: Manage, execute, and update policies and procedures.
Risk Partnership: Partner with other teams to handle compliance risk.
Compliance Monitoring: Monitor and act upon compliance-related queue alerts relating to AML, OFAC, sanctions, or negative news.
Suspicious Activity Investigation: Investigate and report potentially suspicious activity.
SAR Filing: File Suspicious Activity Reports with the appropriate regulatory authority.
Industry Awareness: Maintain knowledge of AML red flags and industry trends.

5. Fraud Investigations Manager Duties

Operations Oversight: Oversee the daily operations and production output of multiple teams consisting of fraud analysts, investigators, and team leads.
Workflow Management: Monitor and manage overall workflow to ensure timely completion of investigations and case reviews.
Quality Supervision: Supervise case quality to maintain accuracy, consistency, and adherence to company standards.
Resource Allocation: Analyze demand pipelines and fraud trends to allocate resources effectively.
Fraud Expertise: Act as the on-site subject matter expert in fraud typologies, investigative techniques, and prevention strategies.
Customer Focus: Guide on maintaining customer-focused service throughout all fraud operations.
Regulatory Compliance: Ensure compliance with organizational policies, regulatory requirements, and internal protocols.
Site Leadership: Serve as the site leader for fraud operations, offering strategic oversight and operational support.
Cross-Functional Collaboration: Collaborate closely with cross-functional teams to resolve escalations and enhance communication.
Process Improvement: Identify and address process inefficiencies impacting investigation quality or turnaround time.
Workflow Optimization: Develop and implement workflow improvements and tool enhancements to optimize accuracy.

6. Investigations Manager Functions

Team Supervision: Oversee the daily supervision, coordination, and task allocation of the investigation team.
Skill Utilization: Ensure team members’ skills and expertise are effectively utilized to achieve optimal results.
Workload Management: Monitor workloads to maintain efficiency, balance responsibilities, and meet investigative priorities.
Progress Reporting: Provide timely updates to Executive Directors, Consultants, and Line Managers on investigation progress and outcomes.
Stakeholder Communication: Facilitate clear communication to ensure stakeholders remain informed and aligned on key developments.
Resource Development: Lead the creation of standardized resources to support consistent and high-quality investigations.
Procedure Management: Develop and maintain standard operating procedures, templates, and training materials for team use.
Continuous Improvement: Encourage the continuous improvement of investigative methods and documentation practices.
Issue Escalation: Identify and escalate issues or process gaps that emerge during investigations.
Corrective Actions: Recommend corrective actions and lessons learned to strengthen overall investigation quality.
Case Record Maintenance: Maintain accurate and current case records within the Datix database to ensure transparency and traceability.

7. Forensics Investigations Manager Job Description

Security Management: Ensure the secure operation of the organization’s global IT infrastructure through strong security management and oversight.
Threat Protection: Maintain and enhance safeguards that protect systems from internal and external threats.
Continuous Improvement: Contribute to continuous improvement in enterprise IT security design and configuration.
Global Collaboration: Collaborate with global information security teams to strengthen the organization’s overall security posture.
Strategic Alignment: Work closely with internal departments and external partners to align security initiatives with business objectives.
Program Support: Support the delivery of a comprehensive and effective global information security program.
Technology Operations: Operate advanced security technologies to maintain system integrity and business continuity.
Incident Response: Monitor, detect, and respond to potential security incidents in a timely and effective manner.
Data Protection: Implement measures to protect critical information systems and data assets.
Security Evaluation: Evaluate existing security frameworks and recommend improvements.
Compliance Assurance: Ensure compliance with international security standards and organizational policies.

8. Investigations Manager Overview

Program Development: Support the development and implementation of a company-wide loss prevention investigative program focused on vendor risk.
Data Analysis: Identify and create internal reporting and data analysis methods related to vendor risk.
Investigative Strategy: Develop and execute investigative strategies with detailed plans to facilitate case resolution effectively and efficiently.
Fraud Mitigation: Design and implement fraud models and strategies to mitigate fraud and loss while minimizing customer and operational impacts.
Law Enforcement Relations: Build and maintain strong field-based relationships with law enforcement at local, state, and federal levels.
Stakeholder Partnerships: Establish and nurture partnerships with internal and external business stakeholders.
Subject Matter Expertise: Serve as the subject matter expert for vendor investigations, staying informed about key issues, risks, and investigative strategies.
Case Management: Manage multiple investigations simultaneously, ensuring proper prioritization of resources.
Reporting Optimization: Develop and refine reporting methods and mechanisms to enhance efficiency and apply best practices across the enterprise.
Team Leadership: Lead and mentor team members to strengthen investigative capability.
Industry Collaboration: Network and collaborate with organized retail crime task forces and industry professionals.

9. Anti-Piracy Investigations Manager Tasks

Team Leadership: Lead and manage a team of investigators and digital forensic specialists focused on anti-piracy operations.
Deputy Leadership: Act as deputy for the Head of Piracy and Investigation during their absence, ensuring continuity of leadership.
Investigation Management: Deliver a professional and effective investigation service that safeguards the organization’s intellectual property.
Cross-Functional Collaboration: Foster collaboration among internal departments, law enforcement, and industry stakeholders.
Innovation Promotion: Promote innovative thinking within the team to enhance anti-piracy strategies and response methods.
Technology Adoption: Encourage the adoption of new investigative tools and techniques that improve operational outcomes.
Operational Support: Support the Head of Piracy and Investigation in maintaining adequate team resources and operational resilience.
Agility Management: Ensure the department remains agile and equipped to handle evolving piracy threats.
Talent Development: Develop and mentor team members to strengthen their investigative and forensic expertise.
Training Provision: Provide access to continuous training and tools aligned with departmental objectives.
External Partnerships: Build and maintain strong partnerships with external agencies, trade associations, and government bodies.
Joint Operations Coordination: Coordinate joint operations and information sharing to enhance enforcement effectiveness.

10. Global Investigations Manager Roles

Investigation Support: Support the Head of Global Investigations and regional investigators in managing cases across multiple international locations.
Project Assistance: Assist with complex investigative projects requiring strong organizational and analytical skills.
Logistics Coordination: Coordinate logistics and provide administrative support for ongoing investigations.
Interview Documentation: Take detailed notes during key witness interviews and maintain accurate records of all proceedings.
Case Reporting: Prepare documentation and summaries to support clear and comprehensive case reporting.
Fact-Finding: Conduct preliminary and background interviews as part of the investigative fact-finding process.
Vendor Liaison: Liaise with external vendors such as translators and interpreters to support cross-border investigations.
Internal Collaboration: Collaborate with internal partners providing digital e-discovery, data collection, and document review services.
Report Preparation: Contribute to the preparation of interim and final case reports under investigator guidance.
Forensic Analysis: Perform forensic analysis of case materials, including expense reports, contracts, and financial documentation.
Case Assessment: Make preliminary assessments of new cases to determine their relevance to the investigative mandate.
Performance Tracking: Assist in tracking and analyzing operational metrics to evaluate team performance.
Value Reporting: Prepare reports demonstrating how the investigations team contributes to overall business value.

11. Investigations Manager Details and Accountabilities

Investigation Oversight: Oversee the performance of highly capable cryptocurrency and complex case investigators.
Data Analysis: Apply analytical techniques to complex information sets to identify gaps and patterns that drive process improvements across the team.
Leadership Reporting: Provide regular briefings to senior leadership on program developments, including case presentations and updates on financial crime trends.
Risk Management: Lead and promote efforts to identify and manage existing and emerging risks discovered through reviews, ensuring these risks are effectively assessed, communicated, and controlled.
Subject Matter Expertise: Serve as a subject matter expert on high-risk, complex, and cryptocurrency investigations, providing recommendations based on industry best practices and regulatory standards.
Analytical Review: Oversee and support analytical reviews and evaluations, including the design and implementation of action plans.
Process Automation: Identify and communicate opportunities to automate and streamline quality and compliance processes.
Quality Analysis: Conduct ongoing, detailed quality trending analysis and investigative process reviews.
Team Coaching: Share findings and deliver feedback through one-on-one and small-group coaching sessions with investigative team members.

12. Investigations Manager Additional Details

Operational Oversight: Provide oversight and guidance for daily alert management activities within AML Operations teams.
Alert Management: Ensure alerts are processed accurately, efficiently, and in accordance with regulatory expectations.
SAR Review: Review and evaluate Suspicious Activity Reports (SARs) before submission to the National Crime Agency or other authorities.
Disclosure Documentation: Provide feedback and ensure appropriate documentation for all external disclosures.
Typology Research: Research emerging typologies, data sources, and regulatory updates relevant to AML frameworks.
Policy Assessment: Assess current and future policy requirements to maintain a robust and compliant control environment.
Project Contribution: Proactively contribute to organization-wide projects and initiatives from an AML investigation perspective.
Cross-Functional Collaboration: Collaborate across business areas to integrate AML considerations into new systems and products.
Trend Analysis: Analyze management information to identify operational trends and control gaps.
Performance Monitoring: Monitor key performance indicators to evaluate the effectiveness of AML controls.
Corrective Action: Recommend corrective actions to address weaknesses or inefficiencies in the framework.
Strategic Planning: Support strategic planning to strengthen AML risk management and compliance standards.
Process Improvement: Assist in designing and implementing tactical improvements for sustained compliance performance.

13. Investigations Manager Essential Functions

Forensic Methodology: Develop and apply a robust forensic methodology for investigating computers, networks, applications, and mobile storage devices.
Evidence Examination: Conduct forensic examinations to identify, collect, and preserve electronic evidence in accordance with best practices.
Report Preparation: Prepare comprehensive and detailed reports to support both internal and external investigations.
Digital Analysis: Utilize specialized forensic software and methodologies to extract and analyze digital information.
Legal Support: Support the Legal Team by providing reliable forensic evidence for litigation and case preparation.
Investigative Assistance: Assist the Investigation Team in supplying digital evidence for internal disciplinary actions and criminal prosecutions.
Incident Investigation: Investigate incidents involving theft, fraud, malpractice, and dishonesty affecting the organization.
Fraud Detection: Focus on detecting and mitigating technical fraud targeting or exploiting internal systems.
Data Preservation: Ensure electronic data is forensically preserved to maintain evidential integrity for potential court use.
Risk Advisory: Advise senior management and stakeholders on remedial actions following forensic investigations.
Security Risk Mitigation: Highlight ongoing risks related to data security and recommend mitigation strategies.
Incident Management: Guide managing exposure arising from serious digital incidents.
External Representation: Represent the organization at industry and law enforcement forums to exchange insights and best practices.

14. Investigations Manager Role Purpose

Scope Definition: Ensure the allegation scope is clearly defined and understood.
Investigation Planning: Approve the written investigation plan, including subject matter experts, interviews, documents, and data analysis, and provide ongoing consultation throughout the investigation process.
Root Cause Analysis: Drive root cause investigations and align with stakeholders on appropriate corrective and preventative actions.
Stakeholder Communication: Communicate investigation summaries to leadership and business stakeholders.
Action Verification: Confirm implementation of corrective actions and ensure documentation of all investigation details.
Process Enhancement: Continuously develop and enhance investigation procedures and processes through self-learning and by leveraging internal and external resources.
Cross-Functional Collaboration: Build and maintain cross-functional relationships to foster strategic partnerships globally and enhance business awareness.
Hotline Administration: Provide regular support for the administration of the compliance hotline.
Data Analytics Support: Support the development and implementation of compliance data analytics programs.
Due Diligence Assistance: Assist with anti-bribery and anti-corruption due diligence and assessments of third parties.

15. Investigations Manager General Responsibilities

Investigation Management: Conduct timely, objective, impartial, and fact-based internal investigations by following effective investigative methodologies.
Policy Compliance: Ensure all investigations comply with relevant organizational policies, procedures, and established guidance.
Case Prioritization: Prioritize multiple investigations and related tasks in a fast-paced environment while maintaining strong, collaborative relationships with key stakeholders.
Legal Collaboration: Work closely with internal partners such as HR, Compliance, and Legal, as well as external counsel, when handling legally privileged investigations.
Confidentiality Maintenance: Maintain strict confidentiality and discretion, ensuring all investigations are completed thoroughly and within required timeframes.
Risk Identification: Identify patterns, emerging risks, and insights from harassment and discrimination investigations to support proactive risk mitigation.
Continuous Learning: Stay current on investigative techniques, fraud schemes, privacy regulations, and applicable industry standards.
Report Delivery: Deliver professional investigative reports that include all evidence necessary to substantiate or refute findings and identify root causes for corrective and preventative action.
Case Management: Manage case files and investigative data using the organization’s case management system, and provide feedback to enhance the corporate investigation process.
External Relations: Build and maintain effective relationships with relevant external stakeholders, including local and regional law enforcement agencies.
Security Support: Provide security and resilience support to local and regional business units.

16. Investigations Manager Key Accountabilities

Investigations Management: Deliver proactive and fit-for-purpose investigations management, advice, and support across regions and at a global level.
Security Strategy Support: Support the wider corporate security strategy through communication of security policies, processes, and guidelines to enable the achievement of organizational goals.
Business Enablement: Provide proactive solutions to enable the delivery of business objectives for the organization.
Global Coordination: Conduct and coordinate time-sensitive, sophisticated investigations and partner with trained case leaders and investigators globally to support investigations led by various functions.
Corrective Actions: Identify, recommend, and follow up on corrective and preventative actions to prevent recurrence.
Policy Communication: Communicate policies, processes, and guidelines and deliver training to ensure compliance with policies, standards, and legal practices for investigation activities.
Standards Improvement: Deliver a step change in investigative standards across the organization and work proactively and collaboratively with senior partners.
Regional Networking: Build and maintain an effective network of trained contacts across regions to ensure investigations are effective and timely.
External Relations: Build and maintain effective contacts in relevant law enforcement, regulatory, and industry bodies.
Governance and Compliance: Embed excellent governance, effective compliance, and risk management across global and market investigation teams.
Risk Mitigation Leadership: Lead initiatives to mitigate impact and risk by guiding the resolution of issues and proactively creating an environment where reputational and other risks are avoided.

17. Investigations Manager Roles and Details

KPI Management: Drive critical business KPIs to ensure measurable success across security operations and response functions.
Investigation Oversight: Oversee the delivery of accurate and timely security investigations that protect enterprise and customer environments.
Incident Response: Lead response efforts to mitigate incidents efficiently while maintaining operational excellence.
Business Insights: Generate actionable business insights from investigations to inform program enhancements.
Continuous Improvement: Implement continuous improvements that strengthen overall security posture and resilience.
Engineering Collaboration: Collaborate with engineering teams to define requirements that enhance detection and response capabilities.
Business Transformation: Support business transformation initiatives that enable scalable growth within the Microsoft Cloud ecosystem.
Cross-Department Partnership: Partner across departments to develop comprehensive solutions addressing systemic security issues.
Risk Management Alignment: Ensure cross-functional alignment between security, operations, and engineering for holistic risk management.
Executive Engagement: Engage directly with external C-level executives to communicate the company’s cloud security vision.

18. Investigations Manager Responsibilities and Key Tasks

Investigation Support: Serve as an investigator within the investigations team and support the wider loss prevention function in the region.
Guidance and Collaboration: Provide investigative services and guidance for associates while collaborating with cross-functional teams across the organization.
Strategy Execution: Support the development, deployment, and execution of investigative strategies, including planning and conducting investigative operations.
Training Delivery: Assist in delivering training and professional development for the wider loss prevention team.
Metrics Management: Maintain loss and investigative metrics, compile regular management reports, and actively contribute to the maintenance and governance of investigation reporting tools.
Intelligence Development: Develop and enhance intelligence processes using technology to identify patterns, high-risk areas, and abuse trends, then share insights with the loss prevention team.
Escalation Handling: Handle executive escalations and provide recommendations to improve cross-functional processes and policies.
Trend Monitoring: Stay informed on emerging trends and fraud issues affecting the business.
Quality Assurance: Ensure high-quality investigative practices by sharing expertise and mentoring individuals involved in loss-related investigative programs.
Case Management: Maintain comprehensive loss and investigation records through a detailed case management system.

19. Risk Investigations Manager Duties and Roles

Risk Mitigation: Work proactively on risk mitigation for the region by supporting the employee lifecycle from recruiting and onboarding to training, outreach, and off-boarding.
Program Representation: Serve as the representative for the region within the insider risk mitigation program and provide program updates to senior management and stakeholders.
Investigation Management: Manage investigations from end to end and partner with cross-functional teams to conduct prompt, thorough, and fair investigations.
Cross-Functional Collaboration: Work closely with the Security, Trust & Safety, Legal, and Compliance teams to educate, investigate, or identify potential threats and advise on necessary and recommended responses.
Stakeholder Engagement: Regularly meet with internal teams (e.g., Security, Legal, People) to understand strategies, roadmaps, and initiatives, and advise on the risk management program.
Technical Understanding: Maintain an understanding of technical controls and monitoring frameworks tailored to internal risk mitigation.
Responsive Support: Respond timely to inquiries from colleagues with sound, succinct, and actionable support.
Information Assessment: Review relevant information sources and past insider risk inquiries to assess the relevancy and utility of the sources and insider risk indicators.
Data Analytics: Develop data integration methodologies and advanced analytics to help detect anomalous activity and potential insider risks.

20. Investigations Manager Roles and Responsibilities

Investigation Oversight: Oversee tactical anti-counterfeit investigations conducted by contracted service providers in alignment with HP’s investigation guidelines.
Legal Compliance: Ensure all investigative activities comply with relevant in-country laws and ethical standards.
Provider Management: Manage and supervise investigation providers operating in key markets across assigned areas.
Operational Guidance: Guide to ensure investigations are executed effectively, efficiently, and with integrity.
Program Support: Support broader anti-counterfeit and brand protection initiatives as directed by regional leadership.
Record Management: Maintain accurate and up-to-date records within the case management reporting database.
Performance Analysis: Track and analyze investigation metrics to evaluate performance and identify improvement opportunities.
Budget Management: Manage investigation budgets and oversee financial accountability of service providers.
Coordination: Coordinate with regional or program leadership to ensure budget alignment and operational efficiency.
Partnership Development: Develop and maintain relationships with government, industry, and intelligence partners.
Agency Collaboration: Collaborate with enforcement agencies to facilitate effective anti-counterfeit actions.
Data Utilization: Leverage data and performance intelligence to assess program ROI and strategic direction.
Stakeholder Reporting: Prepare reports demonstrating the value and outcomes of anti-counterfeit initiatives to stakeholders.

21. Investigations Manager Responsibilities

Case Management: Manage a portfolio of complex insolvency investigation cases to agreed commerciality tests, WIP forecasts, and recovery budgets.
Record Examination: Recover and examine books and records of companies and their accounts.
Legal Oversight: Oversee legal proceedings, instruct solicitors, and attend Court.
Data Analysis: Analyze and present data, interview, and litigate.
Report Preparation: Produce investigation reports for Directors/Partners, solicitors, and Counsel.
Claim Instruction: Provide instructions for losses pursuant to Wrongful Trading, Misfeasance, Preference, Transactions at an Undervalue and Transactions Defrauding Creditors, Void Dispositions, Illegal Dividends, and Breach of Contract/Warranty claims.
Forensic Projects: Deliver forensic investigation projects and obtain interim relief remedies, including freezing injunction orders.
Forensic Reporting: Prepare forensic reports detailing the circumstances of the case and claims, including their limitations and potential defenses for Directors/Partners, solicitors, and Counsel.
Settlement Negotiation: Lead settlement negotiations and manage arbitration and court proceedings.

22. Investigations Manager Job Summary

Operational Supervision: Provide day-to-day supervision to Major Case operations.
Reporting: Report directly to the Assistant Vice President of the Claims Investigative Services group.
Team Management: Be responsible for the overall planning, directing, and organizing of the activities of the Major Case Team.
Policy Development: Confer with, assist, and advise the Assistant Vice President in planning and developing investigative policies, program standards, requirements, methods, procedures, and reporting.
Internal Coordination: Coordinate with Senior Managers within the investigative services group.
Strategic Planning: Lead the development and execution of strategic and operational plans for the Major Case Team and use performance metrics to evaluate program effectiveness.
Business Planning: Develop short-, mid-, and long-term strategic, operating, and business plans, including goals, objectives, and annual performance metrics tied to the Major Case Team.
Investigation Strategy: Determine strategies for sensitive or high-profile investigations and maintain liaison with corporate law and corporate communications teams.
Management Reporting: Compose management summaries related to significant investigations.
Vendor Management: Provide input and feedback on vendor performance, identify key resources such as outside counsel, and support legal efforts.

23. Investigations Manager Accountabilities

Threat Prevention: Develop, maintain, and operate a technical internal threat prevention, detection, and investigation service to support specialist teams such as IT, fraud, and human resources, as well as external partners, including law enforcement and national crime agencies.
Intelligence Utilization: Leverage intelligence from internal and external, technical and human sources to enhance the efficiency and effectiveness of internal cyber threat management.
Cyber Threat Awareness: Stay informed on emerging cyber threats, with a specific focus on insider risks and challenges within the financial sector.
Industry Collaboration: Actively participate in industry working groups and collaborate with other financial institutions, law enforcement agencies, and intelligence networks to strengthen intelligence-sharing relationships.
Digital Investigation: Conduct digital investigations and forensic analyses directly or by engaging specialist resources.
Law Enforcement Liaison: Coordinate and liaise with law enforcement agencies during investigations to ensure proper handling and compliance.
Reporting and Analysis: Produce trend analyses and detailed management reports for relevant stakeholders and governance bodies.
Professional Culture: Foster a culture of collaboration, inclusion, and professionalism, managing sensitive matters with tact and discretion.

24. Compliance Investigations Manager Functions

Investigation Planning: Plan, monitor, and conduct investigations of breaches or contraventions of applicable acts and associated legislation, including gathering and managing evidence in accordance with relevant legislation, standards, policies, and procedures.
Team Guidance: Guide team members in the application of investigative tools and enforcement options.
Compliance Assessment: Plan, conduct, monitor, and report on the progress of complex compliance assessments in accordance with the established standards framework.
Function Oversight: Oversee the concerns and complaints function of the agency.
Development Support: Assist senior team members with complex assessments, progressing under a development phase toward leading and managing assessments.
Information Management: Work collaboratively with staff to source, maintain, and disseminate information about providers and relevant assessments in progress.
Agency Liaison: Liaise with other investigative bodies and government agencies to achieve work area and agency goals.
Practice Improvement: Contribute to the effectiveness and consistency of compliance and investigation practices and outcomes through active participation in professional development and business improvement activities.
Legal Collaboration: Work closely with the legal team on matters involving possible contraventions of applicable acts and associated legislation.

25. Investigations Manager Job Description

Engagement Management: Manage digital forensic and incident response (DFIR) engagements, driving end-to-end cybersecurity incident response activities, investigating threat events detected in client environments, delivering high-quality reports, supporting client teams on remote sites, and assisting in the delivery of long-term cyber threat investigation projects both on-site and remotely.
Financial Oversight: Assist in managing the financial aspects of engagements by organizing staffing, building and designing data policies and procedures, tracking fees, and communicating issues to project leaders.
Relationship Management: Establish, maintain, and strengthen internal and external relationships.
Operational Efficiency: Contribute to improving operational efficiency on projects and internal initiatives while consistently driving projects to completion and ensuring high-quality outcomes.
eDiscovery Execution: Take responsibility for the accurate and timely execution and delivery of specific components of eDiscovery engagements.
Professional Development: Develop yourself and others by actively seeking and providing on-the-job coaching and feedback.
Project Oversight: Oversee multiple projects to ensure all work meets client expectations and requirements.
Technical Learning: Utilize technology to continuously learn, enhance skills, and share knowledge with team members.
Collaboration Building: Foster collaboration by building and nurturing relationships with professionals across service lines and identifying opportunities for joint efforts.
Client Focus: Maintain a strong client focus, ensuring responsiveness and a commitment to addressing client needs effectively.

26. QA Investigations Manager Overview

Quality Assurance Approval: Perform QA approval of all deviations, out-of-specification (OOS), out-of-trend (OOT), non-lab out-of-specifications, supplier corrective action reports (SCARs), corrective and preventive actions (CAPA), and product complaints within defined timeframes.
Regulatory Guidance: Guide investigators to ensure that all site investigations comply with regulatory requirements.
Cross-Functional Collaboration: Work with cross-functional personnel to ensure that comprehensive investigations are performed and effective corrective and preventive actions are implemented to prevent future occurrences of deviations.
Priority Coordination: Coordinate priorities for investigators to ensure the timely closure of non-conformances and customer complaints.
Procedure Development: Create departmental procedures to ensure compliance with current regulations and best practices.
Trend Analysis: Track and trend quality issues at the site and report any identified trends to senior site management during weekly and monthly review meetings.
Metrics Reporting: Compile investigation metrics and present these metrics during monthly management review meetings.
Review Board Management: Host regular investigation review board (IRB) meetings.
Team Training: Provide training to the team on new systems and procedures.
Audit Support: Assist during regulatory inspections, customer audits, and internal quality audits.

27. AML Investigations Manager Tasks

Team Oversight: Oversee analysts who handle alerts from AML transaction monitoring systems, case work and documentation, and suspicious activity reporting (SAR) under the Bank Secrecy Act, the USA PATRIOT Act, and regulatory guidance issued by relevant authorities.
Performance Monitoring: Implement measures to monitor the effectiveness of AML investigation analysts.
Case Assessment: Assess and analyze case investigations to approve suspicious activity determinations regarding cases prepared by AML Investigations Analysts.
Program Management: Oversee assigned resources to ensure that BSA/AML investigation programs are implemented effectively and in a cost-efficient manner.
Procedure Development: Coordinate the development of written procedures and processes under the guidance of the Director of Transaction Monitoring to ensure completion of required tasks, and assist in developing enterprise-wide policies, procedures, and required risk assessments.
System Expertise: Work with Actimize or similar transaction monitoring systems, with potential involvement in rules development and tuning processes.
Analyst Supervision: Supervise an assigned team of AML Analysts within the Financial Investigations Department.
Law Enforcement Coordination: Coordinate requests from law enforcement related to criminal investigations and requests associated with Suspicious Activity Reporting.
Regulatory Knowledge: Maintain working knowledge of internal policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other relevant regulations.

28. Investigations Manager Details and Accountabilities

Performance Development: Develop and implement key performance indicators aligned with business objectives.
Analytical Modeling: Assist in designing and implementing analytical models using statistical analysis to improve decision-making.
Loss Analysis: Support loss reporting by auditing and analyzing loss metrics, and provide recommendations on loss mitigation strategies and control mechanisms to prevent future losses.
Investigation Support: Serve as an investigator within the investigations team, providing central support to the wider loss prevention function across the region.
Cross-Functional Collaboration: Deliver investigative services and guidance while collaborating with cross-functional teams, including Legal, Human Resources, Finance, Accounting, Corporate Audit, Field Security, IT, and Fraud Security.
Strategy Execution: Support the development, deployment, and execution of investigative strategies, including planning and conducting investigative operations.
Training Delivery: Assist in delivering training and professional development for the wider loss prevention team.
Global Investigations: Contribute to complex global investigations into significant acts of misconduct impacting the organization.
Sensitive Case Support: Provide support for highly sensitive and high-profile investigations.
Metrics Management: Maintain loss and investigative metrics, compile regular management reports, and actively participate in maintaining and governing investigation reporting tools.
Law Enforcement Relations: Develop and maintain strong relationships with international, federal, state, and local law enforcement agencies.
Vendor Oversight: Oversee and manage third-party suppliers providing domestic and international investigative services.

29. AML Investigations Manager Details

Team Management: Directly manage a team of investigators responsible for reviewing money laundering and terrorist financing-related escalations across business lines, reporting officers, law enforcement, and other internal and external sources.
Staff Development: Oversee the development of a team of AML subject matter experts, conducting performance evaluations, quality assurance reviews, and productivity assessments to identify improvement areas and provide necessary coaching.
Quality Oversight: Ensure accountability for the quality, accuracy, and timeliness of investigations, including preparing and presenting cases to the Financial Crime Monitoring Committee.
Case Investigation: Conduct investigations originating from multiple sources, such as systemic monitoring, manual referrals, law enforcement, or the internal financial intelligence unit.
Research and Analysis: Perform client and company research using internal systems and publicly available data to determine whether activities are unusual and support decision-making for law enforcement reporting.
Case Escalation: Escalate unusual activities and present cases to financial crime committees in coordination with regional money laundering reporting officers.
SAR Preparation: Draft suspicious activity reports for submission to law enforcement.
Due Diligence Review: Provide feedback and escalate findings related to clients’ due diligence and risk categorization arising from AML investigations.
Typology Analysis: Continuously develop knowledge of criminal methods and AML typologies, using data analysis to identify unusual or suspicious activity.
Proactive Projects: Participate in proactive investigative projects that align with national, regional, or global financial crime priorities and engage with external partners.
Subject Matter Development: Enhance subject matter expertise through ongoing research and training, developing innovative investigative approaches.
Knowledge Sharing: Share knowledge and insights through briefings, presentations, and written reports.
Regulatory Support: Contribute to ad hoc projects and enhanced reviews, supporting regulatory inquiries and compliance initiatives across business lines.

30. Regional Investigations Manager Duties

Regional Management: Manage the regional team of field investigators and oversee fraud loss prevention to ensure the safety and protection of employees, customers, and assets.
Team Supervision: Manage staff of Regional Field Investigations within the assigned region, ensuring review and quality control of fraud loss prevention and physical security cases and investigations.
Confidential Collaboration: Work confidentially and discreetly with colleagues and external authorities.
Policy Compliance: Ensure compliance with security policies and procedures across the assigned region.
Advisory Support: Assist, advise, and guide all departments within the region on security regulations and procedures to ensure adherence.
Security Recommendations: Make security requirement recommendations for each location based on specific operational needs.
Policy Review: Manage periodic reviews and revisions of internal departmental policies and procedures in alignment with organizational objectives.
Employee Training: Conduct security-related training sessions for employees on fraud loss prevention and physical security to enhance awareness of security standards, policies, and procedures.
Law Enforcement Relations: Maintain strong relationships with external law enforcement, civil agencies, and prosecutors’ offices regarding security matters and emergencies.
Court Representation: Make court appearances to ensure the organization is properly represented.
Security Audits: Conduct annual on-site security surveys at branches to ensure compliance with established security standards, policies, and procedures.
Fraud Investigation: Conduct and manage to completion internal and external fraud investigations within the assigned region to determine the existence and extent of issues, identify involved parties, and ensure restitution where losses occur.
Staff Management: Exercise managerial authority over staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.
Risk Compliance: Understand and adhere to the organization’s risk and regulatory standards, policies, and controls in accordance with its risk appetite.
Control Implementation: Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis.
Risk Escalation: Identify and escalate risk-related issues to management.
Inclusive Culture: Promote an inclusive environment that supports diversity and reflects the organization’s values.
Audit Compliance: Maintain internal control standards, ensuring the timely implementation of audit recommendations and the resolution of issues raised by external regulators.