WHAT DOES AN INTERFACE ANALYST DO?

Published: Oct 15, 2025 - The Interface Analyst supports IT operations by maintaining, integrating, and optimizing enterprise systems to ensure reliable, scalable, and high-performing solutions. This role involves collaborating with Epic, network, and security teams to design and implement seamless system integrations, particularly focusing on Epic Bridges, Epic Interconnect, and ePrescribing functions. The Analyst also coordinates vendor activities, conducts system testing, and maintains comprehensive documentation to ensure compliance with enterprise standards and continuous interoperability improvements.

A Review of Professional Skills and Functions for Interface Analyst

1. Interface Analyst Key Accountabilities

  • Solution Design: Specify and design new solutions while managing all aspects of the interface architecture process.
  • System Architecture: Develop system architectures that ensure scalability, reliability, and integration efficiency.
  • Technical Guidance: Participate in interface projects by providing both analytical and technical guidance to team members.
  • Project Collaboration: Collaborate with project managers to align interface development with project goals and timelines.
  • Documentation Management: Create and maintain comprehensive documentation for all system modifications and build activities.
  • Testing Administration: Administer testing procedures and complete validation to ensure interface accuracy and stability.
  • Reporting: Develop and prepare operational and management reports to support decision-making.
  • Issue Resolution: Coordinate with application partners and vendors to troubleshoot and resolve interface issues.
  • Performance Monitoring: Monitor daily interface functions to ensure smooth performance and timely data transmission.
  • Data Integrity: Review and resolve system edits or errors to maintain data integrity.
  • Technical Support: Respond promptly to support calls and provide effective technical assistance.

2. Interface Analyst General Responsibilities

  • Vendor Liaison: Serve as the main liaison between the organization and vendors supporting laboratory, pharmacy, dietary, EKG, and radiology systems.
  • Communication Coordination: Coordinate communications to ensure alignment across multiple vendor and system stakeholders.
  • Project Management: Collaborate with Siemens and other ancillary vendors to define and manage project implementation timelines.
  • Meeting Facilitation: Lead and facilitate teleconference meetings between Siemens and ancillary vendor interface teams.
  • Progress Tracking: Track progress on interface development and promptly address project risks or delays.
  • Status Reporting: Prepare and deliver detailed status reports on interface activities to Siemens and the Project Manager.
  • Implementation Support: Support the EHRS MU/Clinical Implementation Analyst during the design and configuration phases of the Electronic Health Record System.
  • System Testing: Assist in testing system integrations to ensure data accuracy and workflow efficiency.
  • User Training: Contribute to developing and delivering user training to promote effective system adoption.
  • Team Coordination: Ensure smooth coordination among technical, clinical, and vendor teams throughout the EHRS implementation process.

3. Interface Analyst Role Purpose

  • Interface Configuration: Configure, install, and test both unidirectional and bidirectional interfaces for new and existing customers to ensure proper functionality and data flow.
  • Issue Resolution: Progress, resolve, and test Level 2 customer issues for all active production interfaces to maintain service quality and reliability.
  • Project Collaboration: Collaborate with Project Management to configure and test newly developed interfaces during implementation and deployment phases.
  • Problem Identification: Identify and document issues or potential obstacles that may affect successful project completion, and propose effective resolutions.
  • Documentation Review: Review and validate both internal and client-facing interface documentation, enhancing accuracy and completeness.
  • Customer Communication: Communicate with customers regarding updates, fixes, and interface implementations to ensure issues are resolved and client satisfaction is achieved.
  • Activity Documentation: Document all configurations, testing activities, and client communications within the appropriate Salesforce case to maintain clear records of actions taken.
  • Production Support: Provide production transition support for newly installed interfaces, including configuration walkthroughs, resolution of implementation issues, and guidance on related support tools.
  • Quality Assurance: Ensure all Salesforce documentation is properly qualified, updated, and completed in accordance with company best practices.

4. Epic Interface Analyst Essential Functions

  • Lifecycle Management: Manage the full lifecycle of interface application development, including analysis, design, specification, implementation, go-live, and ongoing support.
  • Requirements Collaboration: Collaborate with application teams, subject matter experts, and third-party application specialists to identify business needs, document detailed requirements, and configure interfaces accordingly.
  • Issue Resolution: Diagnose and resolve interface-related issues in partnership with technical teams and participate in projects to ensure smooth interface operations.
  • Activity Coordination: Coordinate key interface activities such as testing, build, cutover planning, and go-live by engaging subject matter experts, vendors, and interface engine developers.
  • Data Integration: Work with interface engine developers to design and implement data translation routines and methods that support data exchange between Epic and external systems.
  • Project Leadership: Drive interface projects by partnering with the interface project manager to ensure deliverables are achieved on schedule and meet quality expectations.
  • Proactive Support: Provide proactive support by monitoring live interfaces, identifying potential issues, and collaborating with experts to implement permanent solutions.
  • Team Collaboration: Effectively collaborate with both technical and functional team members throughout the project lifecycle.

5. Interface Analyst Additional Details

  • Systems Administration: Perform professional systems administration, maintenance, and integration activities supporting the company’s IT operations.
  • System Enhancement: Enhance existing systems to improve reliability, scalability, and performance across business and clinical functions.
  • Cross-Functional Collaboration: Collaborate with analysts, developers, and cross-functional teams, including Epic, network, and security specialists.
  • Vendor Coordination: Coordinate vendor activities to align software capabilities with end-user needs and operational goals.
  • Software Evaluation: Participate in demonstrations and software testing to evaluate vendor-provided applications for potential implementation.
  • Solution Design: Design and implement system-wide solutions that unify multiple components into cohesive, interoperable platforms.
  • Infrastructure Assessment: Assess current infrastructure to determine configuration, integration, and enhancement requirements.
  • Standards Compliance: Ensure all implemented solutions meet enterprise-level technical and functional standards.
  • Epic Integration: Focus primarily on Epic Bridges and Epic Interconnect integrations, including ePrescribing functionality.
  • Documentation Management: Maintain detailed documentation of system builds, configurations, and integration workflows.
  • Continuous Improvement: Support continuous improvement initiatives to strengthen system interoperability and performance.

6. Interface Analyst Roles

  • Meeting Support: Support Systems Engineering Milestone reviews, boards, and working-level meetings by developing agendas, preparing presentation materials, comprehending and tracking action items, resolving issues, capturing lessons learned, and preparing detailed meeting summaries for the government customer.
  • Review Analysis: Review and provide comments on the assigned prime contractor and government Objective Evidence (OE) for major program reviews, ensuring alignment with system architecture, incremental builds, and interface requirements of the GMD system.
  • Problem Solving: Identify problems, evaluate potential courses of action, and develop well-supported recommendations for the customer, ensuring timely task completion and follow-up.
  • Executive Communication: Assist in the creation of executive-level briefings, papers, and official correspondence to communicate complex technical and programmatic information effectively.
  • Team Representation: Support the Government Integrated Systems Engineering Team (ISET) by representing the customer’s interests in working group forums, Technical Interchange Meetings (TIMs), and other designated technical or programmatic discussions.
  • Process Improvement: Conduct studies on process improvements and present findings and recommendations to the government customer to enhance systems engineering efficiency and effectiveness.
  • Analytical Transparency: Communicate and defend analytical methods, tools, and results used in studies to the Integrated Systems Engineering Team, ensuring transparency and technical rigor.
  • Risk Assessment: Identify, define, and assess programmatic and technical risks by providing evidence-based rationale and developing actionable mitigation strategies to support informed management decision-making.

7. Interface Analyst Tasks

  • Requirements Gathering: Collaborate with project managers and solution architects to gather customer requirements, create workflows, and document the transition from current-state to future-state processes.
  • Design Assessment: Assess technical design and workflow documentation, making necessary modifications to ensure alignment with project goals and customer needs.
  • Requirements Meetings: Conduct interface requirements and design meetings with customer IT teams to define integration objectives and technical specifications.
  • Solution Design: Assist in designing customer solutions, including interfaces between materials management and EMR systems, general inventory management workflows, and data mapping strategies.
  • Testing Coordination: Design and document comprehensive test plans, lead test case development, and coordinate solution validation with the project manager and customer.
  • Timeline Management: Manage and communicate technical timelines for design, build, and testing phases to the program project manager, ensuring alignment with the overall project schedule.
  • Product Feedback: Provide structured feedback to the product management team when new customer requirements are identified that fall outside the capabilities of the current system.
  • Implementation Collaboration: Collaborate closely with the Operations Implementation team to ensure seamless execution of the customer solution design.
  • Documentation Development: Create detailed interface specification and deployment guide documentation to support implementation and future maintenance.
  • Technical Escalation: Serve as a technical escalation point for operations teams during the implementation phase to resolve complex issues.
  • Support Assistance: Assist with escalated interface support matters to ensure timely resolution and maintain customer satisfaction.

8. Interface Analyst Details and Accountabilities

  • Interface Development: Develop and manage system interfaces using a range of technologies, tools, and industry standards to support seamless data exchange.
  • Software Maintenance: Write and maintain software in accordance with the Trust’s established coding practices and quality standards.
  • Standards Compliance: Implement interfaces that comply with healthcare standards and specifications, ensuring interoperability across systems.
  • Interface Optimization: Review, repair, refactor, and consolidate existing interfaces to enhance functionality, improve efficiency, and adapt to evolving clinical processes and workflows.
  • Tool Development: Design and develop tools to support interface operations, monitoring, and maintenance activities.
  • Database Management: Perform database design, migration, and maintenance tasks to ensure data integrity and optimal performance.
  • Interface Testing: Test interfaces thoroughly for accuracy, performance, data quality, and resilience to confirm they meet operational requirements.
  • Software Upgrades: Support integration engine software releases and upgrades, ensuring minimal disruption to service.
  • Performance Monitoring: Utilize monitoring tools to analyze TIE (Trust Integration Engine) interface performance and resilience, maintaining high levels of service reliability.
  • Error Resolution: Diagnose and troubleshoot TIE interface errors promptly, designing effective solutions to restore normal functionality.
  • Forensic Analysis: Conduct forensic analysis of system messaging to support clinical investigations and identify underlying issues.
  • Stakeholder Liaison: Liaise with NHS staff at all levels, as well as external organizations and third-party suppliers, to resolve interface faults and ensure uninterrupted service delivery.
  • Go-Live Support: Provide technical interface support during system cut-over, go-live, and upgrade events to ensure smooth transitions.
  • On-Call Support: Participate in an on-call or out-of-hours interface support service to address urgent interface issues and maintain system uptime.

9. Interface Analyst Overview

  • Interface Support: Provide support in the development and implementation of system interfaces within Epic and other enterprise-wide information systems.
  • Issue Analysis: Analyze Epic and system interface issues, identify root causes, and develop and implement effective solutions to ensure system stability and performance.
  • Project Coordination: Collaborate with project management staff to determine technical and functional requirements, coordinating the full interface application development cycle, including analysis, design, specification, implementation, go-live, and support, for assigned projects.
  • Process Improvement: Participate in and occasionally lead initiatives to improve Epic and system interfaces using continuous improvement methodologies to enhance performance and reliability.
  • Testing Coordination: Coordinate assigned phases of interface testing during system implementations, enhancements, and upgrades to ensure seamless integration.
  • Test Development: Develop testing objectives, write interface test scripts, prepare test data, and execute test scripts to validate system functionality and performance.
  • Customer Solutions: Evaluate internal and external customer needs to deliver appropriate interface solutions for complex and high-impact issues affecting applications and end users.
  • Team Liaison: Serve as a liaison between team management and engineers, providing technical guidance and direction to ensure effective collaboration.
  • Documentation Management: Maintain HL7 specifications and detailed documentation of integration workflows for consistency and compliance.
  • Vendor Coordination: Monitor vendor communications regarding system problems and issues, collaborating with leadership to establish contingency plans.
  • System Maintenance: Perform regularly scheduled maintenance tasks to ensure systems operate efficiently and optimally.

10. Interface Analyst Job Description

  • Vendor Management: Act as the primary vendor contact for interface-related issues, ensuring timely resolution and communication.
  • Vendor Feedback: Provide vendor feedback on the quality of system capabilities, enhancements, and fixes in accordance with service level expectations.
  • System Support: Assist in system support and upgrade efforts alongside vendors and the Epic Integration Architect.
  • Implementation Support: Coordinate application planning activities and contribute to the development of user documentation and training materials for new implementations.
  • Documentation Management: Create and maintain system documentation to establish and uphold standard work practices.
  • Change Management: Monitor adherence to change management processes and ensure team compliance with established policies.
  • Process Optimization: Work with Project Managers and stakeholders to define and implement best practices for technical solutions and workflow processes.
  • Team Development: Participate in onboarding new employees and mentor existing team members to strengthen skills and knowledge.
  • Technical Presentation: Present proposed enhancements and technical solutions to leadership and departments to improve system functionality and performance.
  • Knowledge Sharing: Identify knowledge gaps within the team and recommend or facilitate cross-training and knowledge-sharing initiatives.
  • Training Delivery: Train and demonstrate new functionality to internal staff and customers to support system adoption and effective use.