• Collaborate with vendors, department managers, and end users to capture and define detailed system requirements.
• Work closely with business analysts to ensure user needs are accurately translated into technical specifications.
• Design logical data flows that support seamless system integration and interoperability.
• Develop interface scripts using multiple tools, programming languages, and enterprise applications.
• Test and validate interface functionality to ensure reliability and compliance with business requirements.
• Evaluate emerging and existing technologies to identify opportunities for improvement.
• Maintain synchronization across enterprise systems and interface engines to ensure data consistency.
• Implement updates and enhancements to optimize system performance and integration efficiency.
• Support ongoing monitoring and troubleshooting to maintain high availability and accuracy of data exchanges.

Skills: Systems Integration, Requirements Analysis, Data Design, Interface Development, Scripting, System Testing, Tech Evaluation, Performance Optimization

• Define and maintain clear requirements and data organization standards for all application interfaces.
• Ensure consistency, accuracy, and compliance in interface data management practices.
• Provide both administrative and technical support for interface-related activities.
• Assist in troubleshooting and resolving system integration and communication issues.
• Design and develop operational documents, reports, and forms based on user and business needs.
• Collaborate with stakeholders to ensure deliverables meet functional and technical specifications.
• Implement and modify online form creation processes to enhance efficiency and usability.
• Support ongoing system integration initiatives and ensure seamless data exchange between platforms.
• Maintain detailed documentation of interface configurations, updates, and procedures.
• Regularly communicate project progress, task completion, and emerging issues to the supervisor.

Skills: Requirements Management, Data Governance, Interface Administration, System Troubleshooting, Report Development, Stakeholder Collaboration, Process Improvement, Documentation Management

• Maintain productivity, quality, and control standards to ensure consistent business performance.
• Deliver accurate and timely operational outcomes aligned with company objectives.
• Leverage technology and analytical skills to research and evaluate data efficiently.
• Identify the root causes of defects and implement effective corrective measures.
• Reconcile large datasets to detect discrepancies and ensure data integrity.
• Report findings to business partners with clarity, accuracy, and actionable insight.
• Complete required control checklists and review peer submissions for accuracy and compliance.
• Ensure thorough documentation and archival of records to meet audit and regulatory standards.
• Keep client-specific procedures and documentation current to reflect evolving requirements.
• Recognize opportunities for process optimization and proactively propose improvements.
• Contribute to small-scale process enhancement projects through data gathering and reporting.

Skills: Quality Control, Data Analysis, Root Cause Analysis, Data Reconciliation, Reporting, Compliance Review, Documentation Management, Process Improvement

• Create, monitor, and maintain the daily operations of all end-to-end HL7 interfaces, managing edits and providing continuous support for each connection.
• Establish, monitor, and maintain secure FTP connections, ensuring optimal performance and providing support.
• Evaluate interface performance and recommend improvements or modifications to enhance system efficiency and reliability.
• Prepare budgetary estimates for operating and capital expenses related to interface system maintenance and submit them to the supervisor.
• Provide high-quality interface support to users, ensuring excellent customer service, technical accuracy, and timely issue resolution.
• Oversee assigned projects by providing direction, coordination, and ensuring adherence to established timelines and quality standards.
• Collaborate with user departments to define problems, organize schedules, and determine information and output needs.
• Prepare and analyze cost estimates for assigned projects to ensure efficiency and adherence to budget constraints.
• Develop and manage implementation schedules for interface-related initiatives.
• Lead or participate in comprehensive end-to-end testing of interfaces during system upgrades and new application deployments.
• Organize, review, and maintain interface design and support documentation within the information systems management system.
• Create and update workflow process maps, ensuring proper storage within the IS management system.

Skills: Interface Operations, FTP Management, Performance Optimization, Budget Planning, User Support, Project Coordination, Workflow Design, Documentation Management

• Respond to ad hoc tasks and issues assigned via the Jira Kanban Board, ensuring timely and accurate completion.
• Utilize Confluence for page creation, documentation, and file uploads to maintain organized and accessible project information.
• Understand and differentiate between certificate types (public/private, X509), PGP keys (public/private), and SSH keys (public/private) to support secure data exchanges.
• Adhere to and acknowledge data security standards to ensure the protection of sensitive information.
• Manage workload peaks effectively while maintaining quality and compliance with established standards.
• Demonstrate an understanding of APIs and two-way data connectivity to support integration and communication between systems.
• Attend client calls with the guidance of experienced Interface team members and contribute to technical discussions.
• Maintain an up-to-date record of assigned tasks and progress using available tools such as Jira and Confluence.
• Create and maintain detailed "How to" pages on the internal Shared Knowledge platform (Confluence) to document procedures, best practices, and interface-related topics.

Skills: Task Management, Technical Documentation, Data Security, Key Management, API Integration, Workload Management, Client Support, Knowledge Sharing

• Work directly with customers and project teams to build, document, and support the implementation of HL7 interfaces.
• Develop clear documentation and diagrams to facilitate education, implementation, and post-implementation support for interfaces.
• Serve as a subject matter expert in HL7 messaging during implementation calls.
• Test, modify, optimize, and document interface implementations to ensure performance and reliability.
• Collaborate with developers and engineers on interface-related tasks to enhance integration methods and create custom functionality that meets customer requirements.
• Apply analytical and critical thinking to develop strategies, improve practices, and troubleshoot system issues effectively.
• Act as a key communication link between internal departments, including Product Development, PMO, Implementation, QA, and Support, regarding customer interface needs.
• Use tools such as Excel and Smartsheet to manage data and categorize orders for internal team coordination.
• Partner with customers to identify and categorize HL7 messages for integration into system products.
• Engage with customers in a consultative capacity to gather detailed requirements for interface development.
• Collaborate with project managers, system owners, and end-users to refine requirements and ensure alignment with project objectives.
• Analyze data and present insights to key stakeholders to support informed decision-making throughout project implementations.

Skills: Interface Development, HL7 Implementation, Technical Documentation, Systems Integration, Analytical Thinking, Cross-Functional Collaboration, Customer Engagement, Data Management

• Test, deploy, and evaluate interface solutions to ensure optimal performance and support sustainable processes while maintaining system reliability and patient safety.
• Configure systems appropriately to streamline workflows, enhance operational efficiency, and promote data accuracy across healthcare applications.
• Reverse engineer existing healthcare IT interfaces to identify requirements and independently author detailed message or interface specifications.
• Develop proficiency in departmental workflows and continuously analyze opportunities for process improvement and automation.
• Investigate operational processes to gain a comprehensive understanding of system dependencies and user interactions.
• Research, analyze, and document end-user workflows to align system functionality with user needs and improve usability.
• Identify data validation risks and propose effective solutions or mitigation strategies to maintain data integrity.
• Assist Business and Systems Analysts with defining business rules, gathering requirements, and integrating data across systems.
• Maintain and document Rhapsody routes, communication point configurations, and scripts to ensure accurate version control and smooth product upgrades.
• Verify interface functionality post-deployment and provide tuning or optimization support to maintain performance.
• Troubleshoot and resolve integration and data mapping issues using systematic problem-solving techniques.
• Participate in thorough testing of builds and provide rotational on-call support based on application requirements to ensure continuity of service.

Skills: Interface Testing, System Configuration, Reverse Engineering, Process Improvement, Workflow Analysis, Data Validation, Integration Support, Troubleshooting

• Install, configure, and implement proprietary software solutions in accordance with detailed design specifications and project requirements.
• Create and maintain system interfaces using HL7, XML, and ASTM protocols through the organization’s proprietary interface engine technology.
• Configure connectivity channels between Laboratory Information Systems (LIS) and Electronic Health Record (EHR) or Electronic Medical Record (EMR) vendor systems.
• Define and execute the delivery and implementation processes for customer requests to ensure successful project outcomes.
• Serve as a subject matter expert on application and interface integration matters, providing guidance and participating in client and internal team calls.
• Develop and execute comprehensive Interface Test Plans and coordinate vendor-to-vendor testing with clients and third-party vendors.
• Collaborate with programmers and product teams to ensure complete and accurate implementation and delivery of interfaces.
• Support the project team during releases to non-production and production environments to ensure smooth deployments.
• Contribute to business growth by consistently delivering high-quality, timely, and accurate specialized services to clients.
• Develop subject matter expertise in MCL’s products, services, and laboratory workflows to provide informed and effective technical support.
• Verify and validate system changes to ensure they meet client requirements and maintain system integrity.
• Meet or exceed established project deadlines and budgetary expectations while maintaining high-quality standards.
• Analyze existing systems and produce detailed technical documentation, including flowcharts, models, procedures, and user guides, to support future development and maintenance.

Skills: Software Implementation, HL7 Integration, System Connectivity, Project Delivery, Interface Testing, Technical Collaboration, Client Support, Documentation Development

• Collect and analyze the business needs of programs and projects to ensure alignment with organizational goals and objectives.
• Gather and evaluate data through task analysis, business process reviews, surveys, workshops, and other research methods.
• Review, analyze, and assess technical systems to determine effectiveness and recommend new or improved technical solutions.
• Analyze user requirements, procedures, and problems to automate processes or enhance existing systems.
• Participate in multiple projects simultaneously, ensuring adherence to timelines and deadlines.
• Provide consultative and technical assistance, including application support, problem analysis, resolution, testing, documentation, and customer training.
• Translate customer business needs into specific software applications and operational requirements.
• Collaborate with technical and support teams to ensure products and solutions meet customer expectations.
• Design comprehensive test scripts and test scenarios to validate system performance and functionality.
• Coordinate testing activities by assigning staff responsibilities for validation, issue identification, and evaluation of services and software.
• Manage change requests to ensure the timely completion of deliverables.
• Deliver detailed functional requirements that guide system development and implementation.

Skills: Business Analysis, Data Collection, System Evaluation, Requirements Gathering, Project Coordination, Technical Support, User Testing, Change Management

• Oversee the training of agency staff before system implementation and provide ongoing advice and guidance during the rollout phase.
• Obtain customer approval and sign-off on all project deliverables.
• Serve as a liaison between program staff and technology or support teams to ensure effective communication and collaboration.
• Engage directly with customers to provide automated solutions and resolve issues efficiently.
• Report regularly to management on the status and progress of projects, highlighting achievements and potential risks.
• Prepare reports, training materials, user guides, and other documentation requested by program staff and management.
• Develop accurate and detailed requirements, functional specifications, and user interface design guides.
• Create preliminary analysis and design plans based on user requirements and input.
• Facilitate and document user design sessions to capture insights and refine project deliverables.
• Promote project and program success through teamwork, collaboration, and cooperative interaction with supervisors, colleagues, and customers.
• Assist in maintaining the smooth operation of program functions to ensure consistent service delivery.
• Actively participate in or support disaster response, recovery, and Continuity of Operations (COOP) efforts, which may involve alternate shift patterns or work locations.

Skills: Staff Training, Client Relations, Communication Management, Issue Resolution, Project Reporting, Documentation Development, Requirements Design, Team Collaboration

• LIS/HL7 and/or related industry certification.
• Previous interface work experience.
• Thorough understanding of Interface Concepts (both end-user and data).
• Demonstrated ability to work and communicate effectively with both technical and business audiences.
• Previous experience supporting HL7 interfaces.
• Ability to analyze data and make recommendations.
• Strong problem-solving, analytical skills, and the ability to follow problems and issues through completion.
• Excellent written and oral communication skills.
• Excellent interpersonal skills with customers, vendors, peers, and management.
• Must be adaptable in a rapidly changing environment.
• Must be able to multitask effectively.
• Must be able to take on a lead role within a project and provide direction for other Team members.
• Prior experience in a health care systems environment.

Qualifications: BS in Software Engineering with 4 years of Experience

• Experience working in HL7 interfaces.
• Business Analyst experience, ideally in a healthcare setting.
• Experience with Epic support required in an Ambulatory environment
• Epic Bridges certification and relevant Epic experience in Bridges.
• Mirth Interface engine experience.
• Expert knowledge of healthcare interoperability standards, especially HL7 2.5x or XML.
• Expert knowledge of communications protocols (e.g., TCP/IP, HTTPS, sFTP).
• Experience with FHIR or Epic’s Interconnect.
• Prior experience designing and supporting various forms of healthcare application integrations.
• Excellent verbal and written communication skills, in addition to superior time management skills.
• Capable of adapting to new, different, or changing requirements.
• Ability to manage multiple projects simultaneously while maintaining precision and quality under tight deadlines.

Qualifications: BS in Information Systems with 5 years of Experience

• Previous experience with Object-Oriented Programming and a general understanding of coding concepts.
• Experience working with JavaScript.
• Familiarity with remote connectivity and network communication protocols.
• Experience with LIS/HIS systems such as Meditech, Cerner, Epic, etc.
• Database management experience.
• Familiarity with Mirth/Nextgen interface engines.
• Familiarity with Visual Basic 6.
• Understanding of object-oriented design concepts such as inheritance, encapsulation, and polymorphism.
• Experience in interface lifecycle management within Mirth/NextGen platforms, including deployment, monitoring, and troubleshooting.
• Strong technical curiosity and adaptability to learn emerging programming and interface technologies.
• Effective collaboration with developers, analysts, and healthcare IT professionals to resolve interface challenges.
• Clear written and verbal communication skills.

Qualifications: BS in Computer Science with 4 years of Experience

• Experience with interfacing between different systems.
• Experience working with different data formats (e.g., HL7, XML, CSV, etc.).
• Experience working with different EMR vendors and/or Labs on connectivity projects.
• Knowledge of basic networking and different connectivity solutions (e.g., VPN, SFTP, TCP-IP, etc.).
• Demonstrated organization and planning abilities.
• Strong critical thinking and problem-solving skills.
• Effective oral and written communication skills and the ability to communicate professionally with people at all levels of the organization.
• Demonstrated ability to manage multiple projects at the same time.
• Ability to exercise effective decision-making in a fast-paced environment.
• Knowledge of healthcare data and workflow.
• Background in Computer Science, Information Technology, or Business.
• Knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, Access).

Qualifications: BS in Health Informatics with 5 years of Experience

• Thorough understanding of the fundamental tools and concepts of one of the information technology professional disciplines (i.e., Applications, Business Analysis, Customer Service, Data, Networking, Operations, Security, Systems Engineering, etc.).
• Ability to apply the above understanding to make independent practical contributions to IT work within a particular UPMC department or function.
• Knowledgeable in system hardening techniques as well as user access levels.
• Knowledge of the framework (component, container, server, and underlying services) or similar concepts on other technologies.
• Knowledge of remote method invocation, naming and directory services, framework remote operations and location transparency persistence, threading, caching, resource management, and component lifecycle, and applies these techniques, or similar concepts, with assistance.
• Knowledge of software and hardware tools to diagnose problems and factors affecting system performance.
• Previous HL7 experience.
• HL7 Certification, EPIC Bridges, or Cerner Certification.
• Analytical and systems-oriented mindset capable of understanding both application-level and infrastructure-level dependencies.
• Strong technical communication skills.
• Proactive approach to system performance improvement and risk mitigation through continuous monitoring.

Qualifications: BS in Management Information Systems with 6 years of Experience

• Active Directory knowledge and security algorithms.
• Able to read an XML schema.
• Familiar with project delivery methodologies (Agile).
• Familiar with directory structure, authentication, and user provisioning services, including Active Directory, Azure AD, Azure AD Connect, OKTA, LDAP, and ADFS.
• General IT knowledge, including Microsoft servers, Single Sign-On protocols & solutions, File Transfer/Data Transfer protocols, APIs.
• Experience in programming languages such as JavaScript and Groovy.
• Working knowledge of Boomi.
• Excellent written and verbal English communication skills.
• Strong interpersonal and relationship-building skills.
• Strong analytical and problem-solving skills with high attention to detail.
• Self-motivated with the ability to produce high-quality work with minimum supervision.
• Driven and determined, and the ability to work in a changing, fast-paced organization.

Qualifications: BS in Computer Engineering with 3 years of Experience

• Experience installing and testing HL7 interface applications.
• Experience with the installation of cloud-based applications.
• Working knowledge of medical office workflow.
• Knowledge of HL7 format specification from v2.3.1 on up.
• Experience with software tools such as Salesforce and Jira.
• Knowledge of Web Services and SFTP.
• Exposure to Practice Management/Electronic Health Records applications.
• Exposure to Project Management and SDLC disciplines.
• Experience supporting medical office staff by aligning interface workflows with established clinical and administrative processes.
• Good coordination and communication skills.
• Strong documentation habits ensure interface installation, configuration, and test results are clearly recorded.
• Customer-focused mindset dedicated to delivering stable, high-quality integrations that meet user needs.

Qualifications: BS in Cybersecurity with 4 years of Experience

• Experience in Healthcare ETL data modeling and data warehouse.
• Experience in data integration, pipelining, processes, and interface engines.
• Experience in utilizing and working within various oncology EMR tools.
• Experience with interface tools, such as FHIR, and the ability to custom code.
• Experience with database technology and query languages such as SQL.
• Experience with Java, VB Script, JSON, Hadoop, or Python.
• Exposure to oncology data workflows, terminologies, and integration challenges across EMR platforms.
• Understanding of ETL best practices, data governance, and metadata management within healthcare organizations.
• Knowledge of JSON and XML formats for data exchange in interoperability frameworks.
• Knowledge of data pipeline orchestration tools and interface engines that support clinical and operational reporting.
• Strong analytical and problem-solving mindset.
• Excellent documentation and communication skills.
• Ability to adapt quickly to new data models, emerging healthcare standards, and evolving interoperability requirements.

Qualifications: BA in Project Management with 10 years of Experience

• Experience in the healthcare IT industry with a focus on the development/setup of clinical healthcare application interfaces.
• Demonstrated experience working with EHR systems such as Epic and/or Cerner.
• Proven experience working as an interface analyst in the following areas: ADT (admit/discharge/transfer), ORM (orders), ORU (observation result), OBX, and CPOE.
• Hold HL7 Certification.
• Knowledge of database management and various data retrieval methodologies, including data importing to spreadsheets, graphs, etc.
• Able to write processes and/or procedures in both technical and user-oriented language.
• Ability to troubleshoot interface changes, errors, and subsequent modifications, and must be able to do this with the work of other analysts.
• Able to interpret the requirements of end users, project managers, and other stakeholders and translate them into interface build requirements.
• Self-starter, highly motivated to make proactive changes, with good written and verbal communication skills.
• Ability to accept and integrate constructive feedback from superiors.
• Effective deadline management and project management skills.
• Strong customer service orientation with knowledge of service level agreements and customer service standards.
• Proficient in Excel and knowledge of standard project management software (Smartsheet, Word, Excel, Access, MS Project, Google Suite).

Qualifications: BS in Data Science with 7 years of Experience

• Experience in integrating Oracle EBS with ancillary/third-party systems.
• Good technical skills in Oracle Database, SQL, PL/SQL, Unix/Linux, Reports, Forms, XML/BI Publisher, JDeveloper, OAF Customizations, Extensions, Workflows, and other tool sets needed to support Oracle EBS.
• Experience with Advanced PL/SQL, Tuning, and Queries.
• Extensive experience using Oracle API’s.
• Experience with web services development and web services interfaces.
• Experience leveraging XML/BI Publisher and Oracle Application Framework (OAF) for reporting, extensions, and system customization.
• Knowledge of data migration strategies, conversion routines, and cross-platform data validation.
• Knowledge of JDeveloper and Oracle Workflow Builder for interface customization and enhancement.
• Ability to perform detailed work accurately.
• Ability to establish and maintain effective working relationships.
• Ability to communicate clearly, succinctly, and effectively both verbally and in writing.
• Ability to work effectively across organizational boundaries.
• Consistent focus on delivering high-quality, reliable, and maintainable integration solutions.

Qualifications: BS in Information Technology with 9 years of Experience