WHAT DOES AN ENTERPRISE RESOURCE PLANNING ANALYST DO?

Published: Feb 07, 2025 - The Enterprise Resource Planning Analyst logs and manages user requests and incidents, investigating and diagnosing system faults. Liaising with Unit 4 and external consultants to resolve issues while collaborating on solutions for both processes and systems. The role supports the ERP System Manager with testing, creates technical documentation, trains users, and manages change control logs.

A Review of Professional Skills and Functions for Enterprise Resource Planning Analyst

1. Enterprise Resource Planning Analyst Duties

  • Project Leadership: Initiate and lead ERP-related projects and provide day-to-day support.
  • Solution Assessment: Assess and present solutions through the use of ERP systems.
  • Report Development: Research, design, and develop ERP operational reports and programs for all business units.
  • Process Collaboration: Collaborate with various business units to facilitate the implementation of new or improved reporting processes and functions.
  • Function Implementation: Interact with application development staff to coordinate the implementation of newly created functions and reports.
  • Requirements Definition: Define business, financial, and operations requirements and system goals working with decision-makers and end users.
  • Issue Resolution: Identify and resolve systems issues using ERP solutions.
  • Design Leadership: Lead and analyze design sessions in prototyping new systems to enhance business processes, operations, and information process flows.
  • ERP Knowledge: Maintain current knowledge and understanding of ERP applications and computer hardware operating systems.
  • User Support: Assist users in resolving problems and answer questions with minimal supervision.
  • Problem Interpretation: Interpret users’ problems over the phone and respond with solutions.
  • Cross-Department Interaction: Interact with the IT Manager, other departments, and outside technical contractors working on daily operations or ERP problems.
  • Database Auditing: Perform database inquiries and audits to verify system integrity.
  • System Testing: Conduct in-depth tests for modified and new systems or applications.

2. Enterprise Resource Planning Analyst Details

  • Ticket Resolution: Resolution of assigned ServiceNow tickets for M3.
  • Requirement Gathering: Works with stakeholders at all levels of business to gather, define and document business requirements for harmonization and modernization.
  • System Standardization: Serve as the subject matter expert by understanding current system functionality and configuration while working to drive standardization in system functionality.
  • Process Improvement: Contribute to organization-wide harmonization and modernization improvements.
  • Testing & Training: Development of testing and training plans.
  • Requirement Documentation: Gathering of requirements and documentation of business requirements. Translating those requirements into specification documents.
  • Master Data Advisory: Advice on master data setup for finance.
  • Business Training: Provide training across the business at all levels.
  • Documentation Compliance: Ensure all required documentation is completed to the required standards.
  • Out-of-Hours Support: Provide out-of-hours support for the business.

3. Enterprise Resource Planning Analyst Responsibilities

  • Technical Solutions Support: Support the implementation of enhancements to existing technical applications utilized by the business partners of Enterprise Solutions and implementing new technical solutions to support business initiatives.
  • System Monitoring: Perform daily system monitoring, maintenance, and verification of the integrity and availability of all key systems and processes.
  • Data Integrity Investigation: Investigation and reporting on the data integrity issues (system and user).
  • Stakeholder Relationship Management: Build and maintain relationships with key business, IT stakeholders, team members, vendors, and other departments, and manage expectations.
  • Team Collaboration: Promote a constructive, positive team environment and maintain a spirit of openness, information sharing, inquisitiveness, problem-solving, cross-training, and support for ES common goals.
  • Business Requirement Documentation: Utilize technical and business knowledge to create detailed business/functional requirements and perform adequate testing of developed work to ensure the technical solution meets the business needs and defined requirements.
  • System Documentation Maintenance: Assist with updating and maintaining existing and future system documentation to ensure business continuity and the ongoing training of new users.
  • Regulatory Compliance: Ensure compliance with Exeter’s policies & procedures, safety, state and federal laws, regulations, and standards.
  • ERP Support: Provide first, second, and third-line support on the ERP systems.
  • IT Escalation Support: Act as second and third line escalation point for IT colleagues.
  • ERP Implementation Ownership: Take responsibility for ERP systems as required, ensuring implementation, support, and training are completed to the expected standards.

4. Enterprise Resource Planning Analyst Accountabilities

  • Request Management: Log, manage, and aim to resolve requests and incidents from users.
  • Fault Diagnosis: Investigate and diagnose system faults and errors.
  • Consultant Liaison: Liaise with Unit 4 and external consultants to resolve requests and incidents.
  • Solution Collaboration: Collaborate with other staff members to formulate, design, and develop solutions for both process and systems.
  • Testing Support: Support the ERP System Manager with upgrade and development testing, including creation of test plans, test scripts, and testing documentation.
  • User Testing Support: Support business users with development and UAT testing.
  • Change Control: Update requests for change and maintain change control log.
  • Documentation Creation: Create and maintain technical documentation and user guides for U4 ERP.
  • Training: Train SKA U4 ERP users and develop supporting training material.
  • Report Creation: Create new and maintain existing reports for ERP System Manager and end users.
  • Additional Duties: Undertake any other reasonable duties, such as assisting with other business systems, as directed by the post holder’s line manager.
  • ERP Support: Responsible for the Level 1 support of supporting the SAP and other integrating ERP applications.
  • Access Management: Responsible for identity, access, and authorization management for ERP applications.
  • Business Communication: Talk to the business users to interpret, understand the issues and apply expertise to recommend appropriate solutions and analyze existing system applications.
  • Issue Logging: Use existing tools to log issues, follow up with development team and business users to close the issues in a timely manner.

5. Enterprise Resource Planning Analyst Functions

  • Task Performance: Performance of the following tasks (but not limited to): Analysis, Research, Pre-packaged Software Configuration, Design, Coding, Testing, Debug, Implement, Train, Document. Implement, Configure, Upgrade, Support third party software.
  • Process Reengineering: Process reengineering (AS IS) (TO BE) development and documentation and Accounting and Finance ERP System configuration for the business units to meet needs.
  • Issue Resolution: Determine the root cause (Debug) of issues and alleviate problems and streamline the processes.
  • Vendor Support: Maintain vendor support for issues that may occur.
  • ERP Configuration Support: Configure/Support third party software Accounting and Finance ERP system.
  • Data Consolidation: Consolidate the logistics service agreement data from multiple business stakeholders and generate standard system configuration data.
  • Process Streamlining: Streamline the process for system configuration changes and document & optimize the internal working process.
  • Shipment Troubleshooting: Troubleshoot shipment planning and execution issues and respond to questions from business teams.
  • Business Communication: Communicate with various business teams to solve dependencies and clarify ambiguities.
  • Process Optimization: Drive process optimization and productivity improvement.
  • SAP S4/Hana Implementation: Implement and support the following SAP S4/Hanna modules: Finance, Sales, Customer Management, Supply Chain, Inventory Warehouse, and Production planning.
Relevant Information
What Does An Enterprise Resource Planning Specialist Do?