WHAT DOES AN ELECTRONIC DATA INTERCHANGE COORDINATOR DO?

Published: Dec 18, 2024 - The Electronic Data Interchange Coordinator provides daily support for customer, supplier, and engineering EDI activities, ensuring effective communication of project goals and business objectives. This position writes EDI specifications, defines mapping logic, and collaborates with users to translate business needs into operational requirements. This role manages projects, conducts testing and training, resolves issues, and ensures adherence to standards and change control procedures while maintaining EDI contact information and documentation.

A Review of Professional Skills and Functions for Electronic Data Interchange Coordinator

1. Electronic Data Interchange Coordinator Duties

  • Community Liaison: Receiving inquiries, complaints, and concerns from the Sheridan community (e.g., employees, students, campus visitors) related to issues such as human rights, discrimination, harassment, accommodation, and accessibility.
  • Event Coordination: Organizing, supporting, and facilitating EDI-related training and events.
  • Communication and Coordination: Promoting, communicating, and coordinating the execution of EDI training and events.
  • Technical Support: Providing timely and relevant technical support to webinar participants on Microsoft Teams, WebEx Event Centre, etc.
  • Program Planning: Planning and coordinating the implementation of a student Social Change Ambassador Program.
  • Performance Optimization: Implementing and monitoring strategic performance measurement systems to optimize outreach, processes, and services provided.
  • Web Management: Maintaining the CEI website, affiliated pages, and online resources.
  • Administrative Support: Providing administrative coordination and support to the Director and other team members in the Centre for Equity and Inclusion.
  • Process Improvement: Identifying opportunities to improve relevant processes.
  • Quality Assurance: Performing audits to ensure quality standards are being met on a regular basis.
  • Software Management: Providing software assistance concerning installation and updating of software.
  • Issue Tracking: Tracking all the EDI and IT-related issues in the organization.

2. Electronic Data Interchange Coordinator Details

  • Sales Order Management: Enter and maintain all sales orders for the assigned account base.
  • Account Familiarity: Familiarity with Drop Ship accounts as well as Macy's, Kohl's, Fashion Nova, etc., is a plus.
  • EDI Issue Resolution: Investigate and resolve any and all issues concerning EDI transmissions.
  • Compliance Management: Directly responsible for reviewing and maintaining all updates to vendor compliance manuals for assigned accounts, as well as routing guidelines to remain compliant with accounts in order to avoid charge-backs.
  • Production Oversight: Check booking reports for all orders to stay ahead of any issues with production delivery dates and order ship dates.
  • Order Coordination: Work closely with Sales, Production, Imports, and the Warehouse monitoring all orders for assigned accounts.
  • EDI Program Management: Managing the organization's EDI program and supporting other means of customer-facing automation including the development, implementation, and maintenance of related systems and processes.
  • EDI Maintenance: Maintain the existing EDI program by identifying and resolving the root cause related to any processing errors.
  • Customer Service Liaison: Liaise with the Customer Service team to mitigate future occurrences and establish best practices for ongoing maintenance.
  • EDI Specifications Analysis: Interpret customer's EDI specifications by thoroughly reviewing requirements and clarifying commercial and systematic needs.

3. Electronic Data Interchange Coordinator Responsibilities

  • Order Processing: Process manual B2B and eComm orders as needed.
  • Order Fulfillment: Fulfilled shipped orders and prepared reporting, running daily fulfillment workflow.
  • Allocation Management: Ownership of allocations tracking and customer communication.
  • Logistics Coordination: Coordinate customer logistics as needed regarding pricing, fulfillment, and availability of products.
  • Logistics Liaison: Point of contact for logistics team and 3PL, owning coordination of all inquiries and challenges.
  • RMA Processing: Process RMAs and coordinate documentation with A/R in regards to chargebacks and discrepancies.
  • Compliance Maintenance: Maintain compliance tracker with A/R.
  • EDI Support: Support EDI functions and processes, including new customer onboarding, ERP integration, root cause analysis, and solutions building.
  • EDI Testing: Test and verify that EDI solutions are performing according to standard.
  • EDI Troubleshooting: Investigate and resolve EDI integration errors. Utilize tools and resources to ensure that functions are efficient, accurate, and timely.
  • Documentation Management: Responsible for maintaining internal and external documentation in real-time with accuracy. Report and review order requirements by the customer.
  • Process Improvement: Look for opportunities to improve processes.
  • Order Auditing: Audit monthly order register for month close.
  • Project Assistance: Assist with special projects as needed.
  • Order Coordination: Processing Shopify and drop ship orders in Netsuite, ensure shipment coordination and customer satisfaction.

4. Electronic Data Interchange Coordinator Job Summary

  • Internal Liaison: Acts as the liaison between internal departments including IT and Configuration and the EDI Coordinators to handle day-to-day questions and issue resolution.
  • EDI Training: Responsible for training all staff on the EDI team, as well as training other department members as needed.
  • HIPAA Implementation: Responsible for the implementation of the HIPAA transaction sets across the company (270/271, 276/277, 278, 820, 835, 837I, and 837P).
  • Team Representation: Responsible for representing the EDI Team in all meetings with internal and external customers.
  • Security Management: Responsible for security set up for all online tools, including the Provider Tools and Employer Tools.
  • Documentation Oversight: Responsible for documentation of all policies and procedures for the EDI team.
  • Scripting Management: Responsible for running the KEA scripting software for the Weight Watchers claims.
  • Partner Updates: Responsible for providing weekly updates on all Trading Partners in the testing phases.
  • System Testing: Responsible for all testing of Edifecs and QNXT system upgrades or changes as they relate to electronic submission.
  • Technology Testing: Accountable for testing new and updated technology applications to the current EDI logic and then communicating the results to appropriate departments.
  • Claims Process Leadership: Leads the process of escalating the magnitude of providers who submit claims to Fallon Health through electronic submission, including actively seeking new enrollees to maximize the performance measures for Fallon’s EDI rate.

5. Electronic Data Interchange Coordinator Accountabilities

  • EDI Support: Provide day-to-day support for Customer, Supplier, and Engineering EDI-related activities.
  • Project Scope Management: Formulating and defining the scope and objectives of projects and ensuring communication of project goals and business direction to functional management.
  • Business Analysis: Work independently with users to define business requirements including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
  • EDI Development: Writing EDI specifications and diagrams, able to define Mapping logic.
  • Professional Interaction: Interact professionally and build positive business relationships with a diverse group of people and management levels.
  • EDI Training: Tests, documents, and conducts end-user training regarding EDI enhancements to ensure the system is being used properly and that it is meeting business needs.
  • Project Delivery: Responsible for delivering the assigned projects on time, and within budget while meeting the strategic business and technical requirements.
  • Stakeholder Management: Manage expectations and communication with business stakeholders.
  • Project Management: Conducting project meetings, and performing project tracking and analysis.
  • Process Compliance: Ensuring adherence to process standards and change control procedures and reviewing project deliverables.
  • Issue Management: Responsible for issue resolution or escalation in a timely manner.
  • Data Maintenance: Maintain a master list of Vendors and Customers EDI and contact information.
  • Documentation: Document all processes.
  • Change Monitoring: Monitor and communicate changes to Customer websites.
Relevant Information
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