What Does A Technical Project Manager Do?

WHAT DOES A TECHNICAL PROJECT MANAGER DO?

Published: Dec 19, 2025 - The Technical Project Manager acts as the main client contact, leading project planning, execution, and cross-functional team coordination to deliver high-quality outcomes. This role manages timelines, resources, budgets, and documentation while ensuring clear communication with stakeholders. The manager also oversees risk mitigation and internal processes such as time tracking, forecasting, and financial reporting.

A Review of Professional Skills and Functions for Technical Project Manager

1. Technical Project Manager Duties

Project Leadership: Project Manager for the planning, development, and ongoing operations of applications and websites that stream live video and video-on-demand content.
Agile Guidance: Guide the Agile software development process, including requirements gathering, development, testing, and deployment
Portfolio Strategy: Manage a medium to large-sized portfolio of projects strategically, identifying synergies amongst a series of interrelated projects to help define an optimal project roadmap
Cross Functional: Collaborate with product, engineering, and operational teams to determine business and technical requirements for new product delivery
Project Planning: Create detailed project schedules/plans, test plans, risk plans, budgets, communication plans, scope statements, etc, using generally accepted project management processes and tools
Backlog Management: Maintain product backlogs, sprint backlogs, and user stories to align with the development teams
Resource Planning: Develop resource plans by working with team leaders to ensure appropriate resources are in place throughout each project
Requirements Support: Provide guidance to internal and vendor teams on project requirements and integrations
Deliverable Coordination: Coordinate project deliverables to ensure the team is on track and communicate progress to all stakeholders in an organized and formal manner
Quality Control: Incorporate quality control processes into each project and coordinate QA, load testing, and User Acceptance Testing
Process Optimization: Proactively identify opportunities to adjust processes for efficiencies.
Continuous Improvement: Help develop strategies, procedures for continual improvement for project delivery
Clear Communication: Clearly and concisely articulate complex concepts for a variety of audiences
Stakeholder Support: Work with internal, external stakeholders, including Developers, Engineers, QA, Support, and Video Operations
Event Support: Participate in after-hours deployments, upgrades, troubleshooting, on-call availability for premium live events, and product launches

2. Technical Project Manager Details

Project Planning: Outline project goals, timeline, budget, and execution plan
Quality Compliance: Follow compliance and quality standards throughout the project
Team Communication: Facilitate communication between relevant internal business units
Client Communication: Communicate with the client to understand needs and manage expectations
Team Support: Support and provide feedback for team members
Client Relations: Establish and nurture strong relationships with clients
Project Management: Manage all active projects end-to-end
Financial Oversight: Oversee the financial performance of projects and adjust budgeting accordingly

3. Technical Project Manager Responsibilities

Client Liaison: Serve as the assigned customer's primary, day-to-day point of contact during engagements.
Engagement Planning: Establish engagement work plans/work breakdown structures, with input and buy-in from customer stakeholders, that define engagement phases/milestones, activities/tasks, dates/duration, resources, etc
Team Leadership: Lead and organize the cross-functional Venn Technology team assigned to the engagements, typically comprised of a combination of strategists, business analysts, designers, technologists/developers, and/or community managers, to execute engagement work plans and deliver high-quality deliverables that satisfy customer requirements, objectives, and/or acceptance criteria.
Project Documentation: Produce project management documentation, such as project plans/timelines, project requirements and acceptance criteria, meeting materials and presentations, status reports, budget reports, resource utilization reports, and other project documentation using Venn Technology templates, tools, and standards.
Status Communication: Regularly communicate project status with external and internal stakeholders, including key accomplishments, next steps, issues/risks/items for management attention, and project financials.
Risk Management: Effectively identify and mitigate/manage engagement risks and issues.
Scope Management: Manage engagement scope, schedule, budget, and resources.
Process Execution: Manage data and execute business processes such as timesheet entry, resource forecasting, utilization analysis, expense management, and tracking.

4. Technical Project Manager Accountabilities

Requirements Analysis: Work closely with business units to identify and analyse their requirements from an IT Infrastructure point of view.
Project Planning: Develop high-quality project proposals and plans based on the business requirements and available project resources.
Resource Management: Direct and manage project resources to ensure services are delivered in accordance with the Service Level Agreement.
Delivery Tracking: Track the ETA delivery of equipment and services from Telco/Data Center, and ICT Principles/Distributors.
Service Review: Work closely with business units regularly to review infrastructure service quality
Risk Review: Review risks, issues, incidents, and planned changes.
Progress Reporting: Ensure regular reports on project progress for stakeholders and management.

5. Technical Project Manager Functions

Use Case Analysis: Understanding client/client customer use cases
Industry Research: Learn their industry, business trends, applicable new and emerging technologies
Requirements Definition: Work with clients to define and document stakeholders' business requirements and develop solution strategies
Method Development: Develops new methods and procedures for configuring and deploying customers quickly and securely to improve the overall “Time to value.”
Process Improvement: Collaborate with other squads and functional leads to continuously improve the internal operations and processes.
Technical Leadership: Provide hands-on technical solutions as a subject matter expert and manage a team with the ability to guide, direct, and lead technical discussions to resolve technical issues and problems
Peer Collaboration: Collaborate extensively with peers to complete service deliverables
Client Communication: Provide excellent client communications and responsive follow-through on all issues, actions, and escalations
Knowledge Contribution: Contribute to a growing knowledge network of best practices and methodologies that improve the effectiveness of the team and the information available to the clients
Account Retention: Ensure a high level of retention for a defined customer portfolio by providing services related to account management, identifying account risks, and defining mitigation plans
Infrastructure Support: Assist in deploying and maintaining key back-office infrastructure
Software Deployment: Test and deployment of new software to help support business needs
Technology Awareness: Keep abreast of key technology trends and evangelize the use of those technologies by the organization to include assisting with training

6. Technical Project Manager Overview

Needs Analysis: Get the customer's needs clear, including limitations given by legislation
Sales Support: Be involved in the early stages of the sales cycle, most likely in the tender phase, including defining the solution, pricing, and contract negotiations.
Process Guidance: Guide the entire process, ranging from the bid phase to acceptance by the customer
Legal Approval: Get products, solutions, and projects legally approved and accepted by the customer
Effort Coordination: Discuss efforts within the company with the product owners from the different teams and monitor the progress during execution.
Stakeholder Collaboration: Facilitate effective collaboration between the customer, stakeholders, and the company
Market Insight: Quickly gain deep insights into the customers, products, and the market in general

7. Technical Project Manager Details and Accountabilities

Project Management: Manage small to large-scale technology projects or multiple smaller-scale projects through all stages of the life cycle, ensuring on-time, quality delivery.
Solution Support: Demonstrate an understanding of customers’ tactical goals and effectively participate in the development and implementation of business solutions.
Stakeholder Reporting: Initiate and maintain reporting relationships with project stakeholders, including team members, peers, managers, customers, vendors, and other affected departments, to coordinate efforts across multiple business units and ensure continuous efficient management of projects, gather input and feedback.
Requirements Alignment: Work closely with the Design Team Lead to define project requirements and impacted engineering teams.
Team Engagement: Engage Engineering and other resources on the project/build the project team.
Schedule Management: Create and manage project schedule/work breakdown structure, tasks, and Milestones delivery list
Meeting Facilitation: Host regular project team meetings to review and execute plans
Risk Identification: Identify and document schedule risk and mitigation plans, as well as issues/obstacles, or watch items
Budget Oversight: Manage project budget, spending, and forecasts
Procurement Support: Complete the documentation or system work request needed for planning and procurement for infrastructure products and services
Risk Mitigation: Manage project risk through comprehensive mitigation assessment and planning techniques
Resource Management: Actively manage the work efforts of multiple functional resources through the project plan
Documentation Control: Develop documentation, monitor and report project status, assess the effectiveness and accuracy of documentation
Status Reporting: Generate regular project Status reporting, which includes funding and approval, recent accomplishments, upcoming deliverables, current risks, issues, and mitigation plans, and resourcing
Solution Delivery: Effectively assist in directing both internal and external resources to achieve business solutions within project guidelines
Cross Project: Collaborate and communicate with other project managers and leaders to coordinate cross-project initiatives and activities

8. Technical Project Manager Tasks

Agile Participation: Be part of an Agile team building the world's fastest-growing media streaming platform.
Team Culture: Contribute to an inclusive culture that values learning and development, close collaboration between team members, and strives for excellence.
Experiment Support: Help to achieve the collective goal of increasing experiment quality and velocity
Project Support: Support projects by Project Managers, including ownership of one or more components of a technical project
Activity Coordination: Coordinate activities, resources, equipment, and information across the teams involved in the project/s
Phase Monitoring: Monitor project phases and schedules, arrange support services, and track progress
Milestone Communication: Follow and communicate project milestones, tasks, and risks
Meeting Facilitation: Facilitate project plan meetings and working sessions, aligning internal team members and external stakeholders

9. Technical Project Manager Roles

Team Performance: Ensures the team meets customer testing timelines and internal SLAs, and manages a team to meet or exceed overall KPIs
Cost Management: Manages Project costs and deliverables to ensure margin goals are met and/or exceeded
Data Analysis: Organize and analyze testing data for trends, course corrections, and customer reports
Quality Assurance: Perform Quality Assurance tasks to ensure proper data being reported is clean, correct, and conforms
Process Optimization: Spots opportunities for process optimization and drives implementation of improvements across the account
Issue Resolution: Liaise with project team members and provide suggestions or solutions to unforeseen issues
Client Communication: Communicate with clients about the status and progress of their projects.
Strategy Compliance: Ensure all project strategies comply with company standards, as well as federal laws and regulations.
Self Management: Operates under minimal supervision and manages own time effectively, maintains control over all current projects/responsibilities, and follows up on all relevant issues
Pre-Sales: Participate and support Account management in the pre-sales discovery phase
Customer Alignment: Maintains an active partnership with Solution Delivery Managers (SDMs) to successfully manage customer needs and expectations, adjusting to suit customer goals
Roadblock Removal: Works with internal Applause teams to clear roadblocks, i.e, platform issues, specialized Community Management (CM) requests, etc
Team Development: Mentors, trains, and develops team members for increasing roles and responsibilities
Process Contribution: Contributes to initiatives, including, but not limited to, process development/improvement, product revision discussions, managing and creating best practices contributions, white papers, etc.
Cross-functional: Actively participates in cross-functional initiatives to help meet business goals
Service Initiatives: Works with TS leadership in crafting and executing new testing services initiatives
Travel Support: Travel to support testing collection needs, domestic and international travel

10. Technical Project Manager Additional Details

Initiative Planning: Accountable for initiative-level planning and alignment, data-based forecasting, reporting, and identifying and resolving program-level risks, dependencies, impediments, and blockers.
Delivery Quality: Accountable for delivery quality across the Initiative and maintaining the consistency of approach and a clear governance framework
Agile Enablement: Enable continuous improvement and high-quality outcomes through the promotion and use of agile scaled methodologies
Project Delivery: Drive successful project delivery, collaborating with a team of Delivery Leads
Stakeholder Communication: Communicate to a wide range of stakeholders and client teams, aligning them to the delivery strategy and ensuring shared understanding of reporting and desired outcomes
Discipline Promotion: Promote the Delivery discipline across the initiative and tribes
Squad Enablement: Collaborate with the Lead Product and Technology roles to enable squads' delivery
Team Coaching: Comfortable leading and coaching a high-performing team of delivery leads
Trusted Advisor: Become a trusted advisor to the Product Head, collaborating with them to deliver business and customer value

11. Technical Project Manager Essential Functions

Analytics Management: Manages client analytics requests and executes them through to completion
Meeting Coordination: Coordinates meetings, prepares agendas with appropriate backup materials, takes minutes, and provides follow-up correspondence
Workflow Integration: Investigate existing workflows and work to integrate them into the standard process.
Solution Collaboration: Collaborates with the team to understand the worklist management challenges and brainstorm solutions
Process Efficiency: Proactively identifies and implements efficiencies to meet objectives
Status Reporting: Develops and delivers status reports for analytics worklist management
Process Knowledge: Uses the knowledge of the organization's processes, systems, and policies to facilitate successful outcomes
Feedback Gathering: Solicits feedback from others in and outside of the team
Client Relations: Manages relationships with clients and coordinates discussions to further understand and inquire for the team to be successful
Risk Mitigation: Identifies and mitigates risks or concerns, and escalates to COE leadership
Best Practices: Identifies, documents, and shares best practices with fellow team members
Client Liaison: Acts as a liaison and key point of contact for all teams supporting the client’s analytics needs
Goal Communication: Communicate complex business goals to technical teams for seamless coordination

12. Technical Project Manager Role Purpose

Process Improvement: Leverage business knowledge and expertise to drive business process improvements
Inefficiency Resolution: Identify process inefficiencies, implement solutions, and track progress.
Project Planning: Create and manage project plans, monitor and review project progress and timelines
Schedule Adjustment: Adjust schedules and plans, and identify and resolve issues to ensure project success.
Project Delivery: Ensure on-time and on-budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.
Project Execution: Manage day-to-day execution of project implementations
Project Support: Assist with the planning, tracking, documentation, and status updates for the project.
Program Coordination: Manage one or two large projects or a couple of small to medium-sized interrelated projects requiring complex cross-functional collaboration and management at the program level.
Leadership Skills: Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.
Lifecycle Adoption: Adopt a standardized development lifecycle methodology for all projects.
Requirements Facilitation: Facilitate requirements gathering and assist with the creation of project deliverables.
Design Ownership: Facilitate and own the creation of technical design documents for complex projects by interfacing with Technical Architects and Developers.
Implementation Planning: Participate in end-to-end implementation planning, including project management, issue management, communication, and change management.
Testing Support: Write and review QA and UAT test scripts.
UAT Management: Manage UAT with end users, including coordination and user acceptance signoff.
Documentation Preparation: Prepare user documentation and training documentation.
Advisor Relationship: Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping.
Outcome Communication: Conversations regarding budget, resources, and timeline, and formally capture and communicate outcomes of those meetings.

13. Technical Project Manager General Responsibilities

Gantt Development: Develop project Gantts and identify the critical path based on deliverables, equipment availability, and resources among Trades and Supplier organizations.
Kickoff Coordination: Initiate kick-off meetings with stakeholders to establish milestones and proactively identify/escalate/resolve constraints.
Status Communication: Clearly comprehend the area business plan/priority, and concisely communicate project status among team members and management chains.
Design Oversight: Define facility design packages and oversee requirements with key stakeholders to ensure Safety, Quality, and Process Capability requirements are met.
Requirement Communication: Accurately convey construction requirements among design, vendor, and Trade personnel, consistent with facility design package specifications.
Schematic Reading: Read and comprehend electrical, mechanical, and structural schematics.
Issue Resolution: Use engineering judgement to interpret, troubleshoot, and promptly resolve construction issues to maintain tight factory schedules.
Safety Expertise: Develop semiconductor equipment and construction expertise to facilitate safety inspections (SL1, SL2, SL3), including but not limited to electrical/chemical safety, system interlocks, and subfab equipment commissioning.
Activity Negotiation: Negotiate cross-module installation/conversion and maintenance activities regularly.
Engineering Consultation: Consult process engineering groups to manage first-of-kind PM and other activities

14. Technical Project Manager Key Accountabilities

On Time Delivery: On-time delivery for Implementation Projects
Project Administration: High-quality project administration and documentation (Asana/Hubspot)
Process Improvement: Improve project delivery processes
Tool Maintenance: Maintain tools and templates for efficient project management
Client Satisfaction: Consistently high Project CSAT scores
Trusted Advisor: Earn the clients’ trust and become their trusted advisor
Thought Leadership: Contribute to thought leadership material and knowledge base, sharing insights in-person, at events, online, and through social media
Revenue Expansion: Contribute to assuring client revenue expansion (understanding and acting upon buying signals)

15. Technical Project Manager Roles and Details

Project Success: Drive complex, high-value projects involving multiple partners to success
Release Management: Manage each release through the launch process
Problem Anticipation: Anticipate problems and complications, and formulate solutions to unblock the progress of the project
Continuous Improvement: Constantly raise the bar, never be satisfied with anything
Engineering Alignment: Understand engineers, helping them to break ambiguous goals into solid plans
Pragmatic Balance: Balance pragmatism, excellence, and agility with good logic
Thread Prioritization: Prioritize and organize many concurrent threads across different initiatives whilst balancing risk

16. Technical Project Manager Responsibilities and Key Tasks

Team Collaboration: Be responsible for collaboration with assigned teams in meeting client deliverables as outlined in the contract
Roadmap Tracking: Keep track of the product roadmap that meets user needs and corporate goals
Feedback Analysis: Collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features, and end products
Cross-functional: Coordinate across cross-functional teams
Needs Consultation: Consult with stakeholders and clients to identify, forecast, and attain current and future business needs
Analytics Management: Manage and leverage web analytics for the product to analyze the performance of the existing features and prioritize the future ones
Solution Research: Research and suggest solutions for complex system problems
Data Insight: Provide insight on how data is being captured, utilized, and consumed within the application
Progress Monitoring: Monitor and evaluate product progress
Business Development: Participate in the Business Development process
Client Learning: Take a proactive role in learning about clients’ industry and business needs and company culture, and educating the project team
Product Support: Provide product support to clients and junior colleagues
Platform Support: Support in training, documentation, and updates to the platform

17. Technical Project Manager Duties and Roles

Project Leadership: Lead and manage multiple technical implementation projects varying in size and complexity on schedule and with high quality
Cross Functional: Support cross-functionally with complex use-cases, translating technical concepts, and communicating in a relatable way
Mission Delivery: Ensure projects meet specific missions and help solve core challenges on time with minimal disruption
Risk Mitigation: Predict and mitigate risks across all assigned projects with a solutions orientation
Accountability Structure: Establish and maintain clear chains of accountability within Granicus as they relate to project goals and outcomes
Plan Management: Build and maintain project plans, including timeline/schedule, prioritization, and resource assignment

18. Technical Project Manager Responsibilities

Scope Definition: Leverage understanding of the business and products to define project scope and schedule while focusing on regular and timely delivery of value
Meeting Leadership: Organize and lead project status and working meetings, prepare and distribute progress reports
Risk Management: Manage risks and issues, correct deviations from plans, and perform delivery planning for assigned projects
Requirements Development: Develop detailed business requirements and user stories to create the right tools and features to support the business
Process Management: Define and manage a well-defined project management process and improvement initiatives to implement best practices for Project Management
Expectation Support: Support the Business Director in managing the Client's expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance
Issue Resolution: Proactively identify and resolve strategic issues that may impair the team's ability to meet both strategic business and technical goals

19. Technical Project Manager Details and Accountabilities

Strategic Architecture: Work across Marcus teams to architect, design, and implement strategic business initiatives that enable GS to provide the best customer experience and a scalable core banking solution.
Platform Expertise: Work as SME for the Core banking platform and its periphery systems across Marcus LOBs, and liaise with multi-disciplinary teams to develop, enhance, and support features across Marcus teams
Agile Leadership: Work in Agile methodology and run a scrum team for core banking platforms across lending and deposits
Delivery Prioritization: Prioritize the quarterly deliveries and sprint activities based on business needs
Roadmap Alignment: Work with core banking platforms such as Finacle and FIS to prioritize their product development roadmap and get alignment with GS business and technological initiatives.
Opportunity Identification: Work closely with Business and Product to identify market opportunities, build business cases for new features, products, and revenue streams that contribute to the digital strategy
Engineering Solutions: Drive engineering solutions across application development, integration, production monitoring, incident management, and root cause analysis for issues.
Testing Support: Help with firmwide delivery and testing phases for key products and features for Marcus
Solution Integration: Work with cross-functional teams to implement, integrate, and test the solution and data flow from Marcus to firmwide systems
Issue Resolution: Help in the timely resolution of issues to get sign-off from critical functions in GSW
Data Collaboration: Work with Data Engineering teams for data reporting from core to data warehouse, which is used by different functions such as Finance, Risk, Analytics, Ledger, etc
Senior Communication: Communicate with senior business unit managers and direct reports, understand business needs/concerns, and help them liaise with teams across the firm
Best Practices: Instill best practices across application development, integration, production monitoring, incident management, and root cause analysis for issues.
Report Support: Support and review analysis on key reports and statistics used by Marketing and Analytics, Strategy, Pricing, Credit, Risk, FP&A, and Firmwide teams for internal and external reporting