WHAT DOES A HUMAN RESOURCES REPRESENTATIVE DO?

Published: July 31, 2025 - The Human Resources Representative supports employees and leaders by addressing inquiries, managing employee relations issues, and facilitating performance management processes. This role collaborates with HR specialists to implement strategic programs, oversees key HR transactions in Workday, and helps drive workforce initiatives such as internal transfers, promotions, and exit interviews. The representative also ensures compliance with company policies and laws while maintaining accurate records and strict confidentiality.

A Review of Professional Skills and Functions for Human Resources Representative

1. Human Resources Representative Duties

  • Benefit Administration: Provides timely assistance to team members regarding benefit, payroll and human resource questions and issues
  • Enrollment Coordination: Coordinates employee benefit eligibility, enrollments, terminations, and payments
  • Claim Administration: Administers FMLA, Disability, and Unemployment claims
  • Leave Tracking: Approval and tracking of employee FMLA leave, disability, and workers’ compensation claims by legal and company guidelines
  • Vendor Coordination: Coordinates with third-party administrators on all leaves
  • Benefit Support: First point of contact for benefits questions, administering the annual open enrollment process and collecting and processing new hire benefit enrollment forms
  • File Maintenance: Maintains employee personnel files to ensure legal compliance
  • Data Reporting: Prepares employee census information for insurance, 401(k), and other reports
  • Employment Verification: Provides written and verbal employment verifications
  • Onboarding Coordination: Coordinates new hire paperwork and new hire orientation meetings
  • Manual Creation: Assists with the creation of training manuals, HR manual, and employee handbook
  • Training Setup: Coordinates and sets up training classes or meetings
  • Event Planning: Assists in the preparation of special events and other office or company gatherings
  • Policy Compliance: Assists with providing compliance in all areas of human resources
  • Screening Administration: Administers and tracks pre-employment screening, completes new hire paperwork
  • Record Management: Prepares and maintains personnel files, frequently corresponding directly with Managers and HR during the process
  • Status Updates: Ensures coordination between Payroll and HR to accurately account for all employee status changes that occur every week

2. Human Resources Representative Details

  • Customer Interaction: Serves as the first communicator and receptionist to customers of the department
  • Application Support: Assist staff and applicants regarding applications, qualifications, and interviews
  • Resume Screening: Process and screen applications and resumes according to minimum qualifications
  • System Management: Regularly review and update the applicant application system
  • Interview Scheduling: Present qualified applications to supervisors, schedule applicant interviews
  • Data Maintenance: Maintain accurate applicant flow data, application filing, and retrieval system through computerized and manual systems
  • Background Verification: Complete reference and background checks of applicants
  • Supply Organization: Ensure Human Resources supplies are maintained and the applicant area and supplies are organized
  • Event Attendance: Attend career fairs and provide timely feedback to attendees
  • I-9 Compliance: Responsible for onboarding and ongoing maintenance of I-9 forms
  • Feedback Coordination: Send timely correspondence to supervisors for applicant feedback
  • Candidate Communication: Send timely correspondence to applicants interviewed but not selected
  • Health Screening: Schedule post-offer employment, pre-employment health assessment and orientation
  • Documentation Tracking: Track and send correspondence for department checklists, orientation documentation, elopement competency and reporting certificates
  • Report Generation: Create correspondence and reports
  • Clerical Support: Complete department scanning, filing, faxing, and other support activities
  • File Accuracy: Ensure HR files are accurately maintained at all times, including scanning of new employee files
  • Team Assistance: Provide back-up support to other Human Resources staff

3. Human Resources Representative Responsibilities

  • Employee Relations: Act as a point of contact for employee questions, grievances or concerns
  • Issue Documentation: Responsible for accurate documentation regarding employee questions or concerns
  • Workplace Engagement: Works closely with field leadership and employees to improve work relationships, build morale and increase employee retention
  • HR Guidance: Provide HR guidance to field leadership by determining appropriate resolutions and ensuring follow-up is complete
  • Policy Development: Develop and interpret progressive coaching documentation
  • Coaching Recommendation: Recommend proper coaching steps to field leadership
  • Corrective Action: Assist field management in implementing corrective action plans and/or performance improvement plans correlating with current policies
  • Legal Compliance: Maintain in-depth knowledge of legal requirements to reduce legal risks and ensure regulatory compliance
  • Policy Interpretation: Interpret personnel policies for field team members and managers
  • Claims Management: Manage the unemployment process for assigned districts or divisions
  • Leave Administration: Serve as the point of contact for leave of absence intake and questions
  • Trend Analysis: Gather and analyze data related to employee complaint trends, turnover, and exit interview feedback
  • Leadership Reporting: Provide a summary to field leadership
  • Training Insight: Use data to recognize trends and offer recommendations, like additional training on specific topics the trends
  • Program Support: Assist field management with curriculum for HR Training Sessions in the field, which may include but not be limited to, research and development of subject matter relevant to Employee Relations
  • Record Retrieval: Aid risk/legal departments upon request for personnel files

4. Human Resources Representative Job Summary

  • Workplace Culture: Maintains manager and employee confidence by facilitating and encouraging a quality work environment
  • Team Engagement: Leads employee engagement initiatives throughout the year for the hourly workforce
  • New Hire: Facilitates employee orientation and onboarding to provide a robust onboarding experience
  • Issue Resolution: Investigate, resolve and/or coordinate grievances, workplace disputes, harassment or ethics violations, and reasonable cause process
  • Policy Enforcement: Review and oversee the hourly corrective action process
  • Employee Support: Provides information and answers inquiries
  • Escalation Referral: Referring more complex communication or questions to the HR Manager
  • Strategic Alignment: Partner/collaborate with supervisors to align and execute HR strategies in support of business objectives
  • Employee Guidance: Provide support to the business and guidance to employees
  • Claims Handling: Manage unemployment claims by processing and attending hearings

5. Human Resources Representative Accountabilities

  • HR Support: Responsible for associate HR Support at the Corporate office, including recruiting, onboarding and training
  • Records Management: Maintains records and files for all Corporate associates and ensures compliance with GSF, federal, and state regulations and policies
  • Leave Administration: Leads the administration of leaves of absence, ADA compliance, and HR policies and procedures
  • Employee Relations: Assist in the administration and support of employee issues and problems in a wide variety of personnel, performance management, wage/salary and benefit-related issues
  • Policy Compliance: Ensure compliance with company policies and governmental regulations
  • Process Documentation: Develop and maintain human resources-related process documentation
  • Policy Execution: Administer leave of absence policies and procedures
  • Request Coordination: Assist with Accommodation request administration
  • HR Communication: Communication of human resources-related material
  • Process Improvement: Identifying opportunities for continuous improvement

6. Human Resources Representative Functions

  • Policy Development: Develop, implement, support, and review all HR department initiatives, policies, procedures, and systems
  • Supply Management: Ensures first aid supplies are available
  • Training Coordination: Schedule/coordinate training programs
  • Responder Tracking: Responsible for maintaining a list of first aid responders
  • Health Records: Maintains employee health records
  • Leave Administration: Assist in the administration and/or tracking of the FMLA/ADA/STD/LTD and personal leaves of absence to ensure compliance with federal, state and local laws
  • System Updates: Ensure the HRIS and Kronos systems are updated to reflect approved leave
  • Leave Communication: Coordinate/Communicate with departments when employees return from leave and/or have restrictions
  • Wellness Program: Develop and administer a comprehensive wellness program that includes gym memberships and being an ambassador for the wellness program
  • Bereavement Tracking: Maintain/track bereavement leaves and order arrangements
  • Invoice Review: Review and approve local monthly fitness invoices
  • Project Support: Complete assigned tasks and projects as provided by the Human Resources Manager

7. Human Resources Representative Job Description

  • Data Entry: Enter and audit employment data relating to new hires, rehires, status changes, pay rate changes, and terminations into the HRIS (ADP) system
  • Report Generation: Produce and distribute standard reports
  • Data Verification: Initiate eVerify and verify I-9 data accuracy for data entry
  • Issue Resolution: Interact with a variety of staff to identify and resolve problems related to employment data
  • Office Support: Provide general office support to the HR team
  • Task Assistance: Respond to employment verification requests, enter background check requests, and assist with routine employee relations tasks
  • Function Support: Support other HR functions, including staffing, benefits, compensation, and employee relations
  • Query Handling: Handle inquiries from first contact, registration, escalating, and resolving queries professionally and efficiently through all available channels
  • Portal Assistance: Support customers on the HR Portal and other relevant online tools for completing transactions
  • Transaction Processing: Provide transaction and administrative services related to in-scope processes
  • Data Collection: Perform customer-related data gathering
  • Policy Escalation: Escalate cases where guidance or clarification of policies and procedures is needed

8. Human Resources Representative Overview

  • Culture Promotion: Make contributions that reinforce a workplace that mirrors Employee Value Proposition
  • Experience Management: Ensure a positive Associate Experience, including Onboarding and New Hire Orientation
  • Case Investigation: Participate in investigations, prepare summaries and make recommendations as directed by the HR Manager
  • Data Reporting: Prepare and contribute key HR data to ensure successful outcomes within collective bargaining agreements
  • Issue Resolution: Collaborate with Business Agents, HR Manager and local management to resolve grievances and other local matters
  • Talent Planning: Support in the preparation and execution of the talent review and succession planning process
  • Development Support: Work with the HR Manager to create and ensure the successful completion of individual development plans
  • Manager Training: Train managers with the tools and training to optimize their performance
  • Event Coordination: Schedule training events, identify participants and venues, prepare materials, and facilitate
  • Diversity Advocacy: Champion and promote diversity in all aspects of human resource practices
  • Inclusion Promotion: Work with managers to create and maintain a diverse and inclusive workplace
  • Action Implementation: Influence leaders in the execution and sustainability of associate engagement action plans
  • Staffing Strategy: Work with the Recruiting and Area teams to create an Area Staffing Plan based on business growth, workforce planning, analytics, and diversity objectives
  • Talent Acquisition: Collaborate with the recruiting team to acquire top talent through improved selection tools and criteria, and local outreach efforts
  • Internal Mobility: Reinforce the promotion process, ensuring a positive experience for the internal associate
  • Legal Compliance: Ensure compliance with all federal, state, and local employment laws and regulations (e.g., FMLA, ADA, FCRA, EEO, and FLSA)
  • Policy Enforcement: Communicate, interpret, and consistently apply company policies and procedures
  • Process Adherence: Ensure compliance with all Human Resource processes
  • Audit Execution: Conduct regular compliance reviews at the location level (Wage and Hour, etc.)
  • Safety Partnership: Partner with the HR Manager and the Safety team to ensure a safe workplace

9. Human Resources Representative Details and Accountabilities

  • HR Support: Assist the local and corporate HR Department with a variety of HR-related tasks
  • Record Maintenance: Use corporate systems to maintain employee records and process personnel actions
  • Paperwork Submission: Provide completed employee paperwork to the corporate office
  • Data Accuracy: Review employee queries periodically for the accuracy of information
  • Policy Guidance: Answer basic policy and procedure questions
  • Event Coordination: Schedule and coordinate interviews, presentations, meetings, training sessions and conference calls
  • Celebration Planning: Plan and direct service anniversary celebrations with the department manager
  • Meeting Planning: Plan monthly staff meetings within the office in conjunction with the department manager
  • Wellness Coordination: Assist in the coordination of wellness activities (flu shots, health fairs, health club discount programs, etc)
  • Onboarding Support: Coordinate employee onboarding and termination activities
  • Benefit Assistance: Understand basic HDR benefit plan provisions, to assist employees with benefit-related questions and issues, and refer more complex questions to Corporate HR
  • Admin Support: Provide other administrative tasks such as providing administrative support for senior manager(s) in the office
  • Space Management: Keep the office floor plan up-to-date, organize the cube/office space and furniture/office needs
  • Reception Coverage: Provide backup reception duties, answer and direct telephone calls, deliver messages, greet employees and visitors, distribute incoming faxes and mail

10. Human Resources Representative Tasks

  • Investigation Support: Assists HR Managers with investigations and employee-related issues
  • Event Planning: Coordinates, plans and assists with events related to Human Resources such as special projects, employee engagement activities, training, recruiting events, and talent assessments
  • Interview Coordination: Spearheads and coordinates the interview and hiring process
  • Onboarding Administration: Assisting with applicant and new hire paperwork, review of hiring documentation, interview planning and pre-employment testing
  • Employee Coaching: Provides human resources assistance to employees and management, to include coaching and counseling on performance management issues, conflict management, interpretation of employment policies and resolution
  • Policy Implementation: Implements, disseminates, and monitors corporate and division policies, programs and procedures in the areas of administration, training, compensation, compliance, and benefits to attract, retain, and motivate employees
  • Record Maintenance: Maintains all employee personnel and related employee data and files
  • Action Documentation: Performance reviews or evaluations, disciplinary actions, and terminations
  • Confidential Handling: Ensures all employee files are viewed only by authorized personnel and ensures files are kept confidential per Company policy and/or practice
  • Regulatory Compliance: Monitors division compliance with federal, state, and local laws and regulations relating to equal employment opportunity, affirmative action, unemployment compensation and any other employment-related requirements
  • Employment Coordination: Coordinates with division operations and corporate/regional/district HR staff regarding all employment activity (i.e., hiring, employee relations, compliance, terminations, etc.) within the division

11. Human Resources Representative Roles

  • Consulting Support: Partner with all levels of people managers to provide professional-level consulting and decision-making support for all aspects of the employee lifecycle
  • Strategy Development: Develop and drive the local people strategy aligned to specific site business goals and outcomes
  • Talent Solutions: Work with the business to develop and implement creative talent solutions to leverage Flowserve’s continued success
  • Talent Planning: Partner with leaders to identify their high-potential talent and support them in ensuring these individuals are set up for continued success within Flowserve
  • HR Collaboration: Collaborate with HR colleagues to execute the HR strategy, including the review, simplification and harmonisation of the HR Portal, Policies and Programs
  • Compensation Review: Work with the Corporate HR team to ensure that the Compensation and Benefits remain competitive at a local level
  • Benefit Coordination: Work with various benefit providers to ensure the smooth running of programmes
  • Project Execution: Actively participate and ensure flawless execution of specified corporate HR projects
  • Career Mentorship: Use previous HR experience and knowledge to act as a coach and mentor to HR Business Partners in the earlier stages of their HR career

12. Human Resources Representative Additional Details

  • Data Integrity: Coordinate HR information to ensure 100% data integrity in ADP and SAP
  • Payroll Management: Manage processes connected with payroll administration to confirm accurate and timely payrolls
  • Onboarding Administration: Manage processes connected with the onboarding of new employees, and employee changes including but not limited to ADP/SAP data entry, E-verify administration, personnel file creation and other transactions
  • Termination Processing: Perform termination administration duties, largely consisting of ensuring data entry and communication to respective departments
  • System Updates: Ensure the organizations/departments/teams are correct and updated in the HR systems and make appropriate modifications/updates promptly
  • Leave Oversight: Provide guidance and administration oversight of FMLA/STD/LTD/WC for employees
  • Staffing Records: Maintain weekly staffing details
  • Agency Coordination: Manage the Staffing Agencies by providing weekly reports and updates related to staffing and hours worked
  • Interview Tracking: Recruiting flow/closure of interviews through job postings and applicant tracking software (Jobvite)
  • Policy Communication: Communicate changes in HR Related policies and benefit plans

13. Human Resources Representative Essential Functions

  • Safety Compliance: Comply with legal and other requirements to avoid injury and/or ill health to themselves and others
  • Emergency Awareness: Understands preventative measures and creates a safe and healthy environment by having the ability to identify potential emergencies and reports all incidents to the supervisor/manager
  • Policy Adherence: Adhere to the facility’s quality, environmental, health and safety policies that are identified in the management systems
  • Company Representation: Represent the company in functions both within the plant and in the community in a manner considered professional and in keeping with the core values
  • Public Relations: Relations with employees and the public reflect good judgment, tact and diplomacy
  • Grievance Support: Provide value stream-aligned support for disciplinary and grievance needs
  • Team Collaboration: Maintain inter-departmental relationships of such quality as to promote confidence, integrity and cooperation
  • Training Completion: Complete applicable position training
  • Ongoing Education: Continued education requirements for this position
  • Goal Contribution: Direct contribution to HR department goals and their attainment in an efficient and economical manner
  • HR Assistance: Assist in plant and office Human Resource activities such as employment, problem solving, safety, policy administration, working conditions, employee relations, and other various HR activities
  • Employee Records: Records employee information such as personal data, tax data, attendance, performance reviews or evaluations, and termination date and reason
  • Application Processing: Processes employment applications
  • Health Screening: Schedules pre-placement physicals
  • Badge Management: Handles employee I.D. badge program
  • File Maintenance: Updates and maintains employee files
  • Payroll Attendance: Responsible for weekly processing of attendance for payroll of hourly employees
  • Information Posting: Maintains company bulletin boards with current information

14. Human Resources Representative Role Purpose

  • Data Compilation: Compiles data from personnel records and prepares reports
  • Benefits Records: Compiles and maintains records for use in employee benefits administration
  • New Hire: Conducts employee orientation
  • Policy Compliance: Maintains job-posting documentation as per the company transfer policy
  • Evaluation Support: Prepares and distributes performance evaluations of hourly employees to supervisors
  • Form Monitoring: Monitors the return of completed forms
  • Reporting Compliance: Reports non-returns to the HR Manager
  • Document Filing: Files and/or copies of correspondence and other records
  • Project Support: Work with the Human Resource Manager on special projects and other duties
  • Staffing Assistance: Assist in plant and office employment activities such as recruiting, interviewing, testing and selection of individuals for both factory and office
  • Benefit Administration: Assist in administering employee fringe benefits and service programs such as group insurance, workers' compensation, pension/401(k) programs, ADA, short-term disability, etc
  • Daily Relations: Assist in employee relations on a day-to-day basis, and administer the employee handbook
  • Supervisor Advising: Advise supervisors in employee relations matters and resolve employee issues while ensuring that all employees are treated fairly and equitably
  • Policy Development: Assist in investigating, advising and preparing policies affecting plant personnel with the intent of improving efficiency in everyday operations
  • Public Representation: Represent Tenneco before various community and government groups as directed
  • Union Avoidance: Work to keep the facility a union-free environment
  • Legal Compliance: Remain current with the latest labor relations and Human Resource developments such as insurance, equal opportunity and all laws relating to HR and employee rights
  • Employee Counseling: Counsel employees in matters relating to job performance
  • Training Coordination: Coordinating regulatory, safety and general employee training and establishing training to enhance the supervisory skills in Manitowoc

15. Human Resources Representative General Responsibilities

  • Talent Planning: Supports client groups with the talent pipeline requirements in line with the recruitment strategy
  • Team Coordination: Maintains close contact with the HR team to work in synchronization with the other business units
  • Service Delivery: Ensures that HR services are provided to internal client needs, identifies new opportunities where HR can add value, and maintains leading-edge knowledge of HR issues
  • Employee Insight: Understands employee opinions, monitors the effect of business decisions on people, and advises senior management on addressing employees’ concerns
  • Workplace Ethics: Applies employee relations and employment practices to create a positive, ethical, effective work environment
  • Talent Sourcing: Recruits new employees by searching out and identifying potential candidates, adapting the process using creativity and personal network
  • Candidate Interviewing: Conducts employment interviews to determine employability
  • Hiring Guidance: Advises on employment decisions
  • Offer Structuring: Determines compensation packages in conjunction with management, considering all relevant factors, and makes employment offers
  • Issue Resolution: Provides interpretation, consultation and facilitation to employees and management in highly confidential or complex employment issues to promote resolution
  • Data Processing: Process paperwork and maintain information
  • File Management: Maintain employee files and coordinate the recognition program
  • Record Updating: Prepare, maintain and update HR records, employee information, and related department data by established procedures, including performance reviews
  • Invoice Preparation: Prepare invoices for payments
  • Project Leadership: Lead or participate in cross-functional project teams
  • Vendor Coordination: Builds relationships with, and coordinates the work of, external service providers and partners
  • Training Delivery: Delivers training/communication sessions for employees and managers concerning company programs, policies, or processes

16. Human Resources Representative Key Accountabilities

  • Benefits Administration: Administers health and welfare plans, including enrollments, changes and terminations
  • Record Accuracy: Processes required documents to ensure accurate record-keeping and proper deductions
  • Employee Support: Performs customer service functions by answering employee requests and questions
  • I-9 Compliance: Completes Forms I-9, verifies I-9 documentation and maintains I-9 files
  • Screening Submission: Submits online pre-employment screening requests
  • Transfer Processing: Facilitate internal transfers, processing of terminations, and preparation of the performance review process
  • Hiring Assistance: Assists with the recruitment and interview process
  • Candidate Tracking: Tracks the status of candidates in HRIS and responds with follow-up letters at the end of the recruiting process
  • Interview Scheduling: Schedules meetings and interviews
  • Clerical Tasks: Makes photocopies, mails, scans and emails documents, and performs other clerical functions
  • File Preparation: Prepares new-employee files and files documents into the appropriate employee files
  • Employment Verification: Processes verification of employment requests
  • Data Maintenance: Maintains human resource information including employee files, organization charts, job descriptions, compliance reporting, personnel reports and analytics, HRIS and compiles other reports
  • Technical Support: Provides technical support, troubleshooting, and guidance to HRIS users
  • Data Reporting: Compiles or assists with the acquisition of complex data reports, summaries, and logs for senior executives and HR staff
  • Confidential Handling: Maintain standards of strict confidentiality concerning all matters and documents
  • Regulation Awareness: Stays current in knowledge, understanding, and awareness of federal, state, and local regulations

17. Human Resources Representative Roles and Details

  • Generalist Support: Provide HR generalist support for all matters for assigned staff areas with 400 salaried employees and 100 contractors
  • Talent Acquisition: Manage the recruiting and hiring process through an applicant tracking system, utilizing e-recruitment tools and strategy
  • Candidate Screening: Source, pre-screen, lead interviews and selection process, make offers and complete all pre-employment and post-offer processes
  • Employee Onboarding: Perform all onboarding and offboarding activities
  • Performance Tracking: Track, report and audit the Performance Management Process
  • Improvement Planning: Initiate and monitor Performance Improvement Plans
  • Conflict Resolution: Investigate and resolve employee relations complaints, discrimination, and harassment cases
  • Case Reporting: Write investigation reports and make HR recommended actions
  • Metrics Analysis: Track recruitment and attrition metrics, analyze findings, and report out to staff area leadership
  • Leave Management: Manage the medical leave process for assigned staff areas
  • Engagement Programs: Develop programs to increase employee satisfaction, motivation, and morale with measurable results to support higher engagement levels
  • Career Development: Support career development for staff employees through training and leadership development
  • Compliance Records: Ensure the accurate maintenance of appropriate records and reports, including those associated with the Affirmative Action Plan and Vets 100 report
  • Employee Liaison: First point of contact for 500+ salaried employees
  • Project Support: Support the HR Manager with special projects

18. Human Resources Representative Responsibilities and Key Tasks

  • Data Collection: Collects and compiles HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, competitors’ practices and other sources
  • Trend Analysis: Analyzes data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover and compliance with employment laws and regulations
  • Report Preparation: Prepares reports of data results, presenting and explaining findings to senior leadership
  • System Maintenance: Maintains personnel data in the Ellipse Human Resources Information System
  • Verification Response: Responds to employment verifications and external salary surveys
  • Talent Support: Supports the recruitment and selection function with applicant screening, testing, interviewing, selecting candidates, and processing for employment and training program candidates
  • Orientation Support: Provides information to new employees at employee orientations
  • Event Coordination: Coordinates all employee activities and recognition programs
  • Union Representation: Represents the HR department at company/union hearings about employment issues and maintains records
  • Hearing Attendance: Coordinates and attends accident appeals hearings as the department representative
  • Attendance Tracking: Maintains electronic attendance records for all employees
  • Program Assistance: Assists the HR Generalist with the alcohol and drug program
  • Benefit Support: Assists the Benefits Specialist
  • File Maintenance: Maintains the employee files and action notices
  • Data Management: Maintains the EEO data
  • Payment Processing: Generates purchase order requisitions and processes Human Resources payables
  • Emergency Planning: Serves as a member of the Emergency Preparedness Committee
  • Safety Compliance: Complies with all safety regulations as stated in the company safety program, and reports safety-related accidents, incidents and unsafe work conditions
  • Safety Training: Attends safety-training programs

19. Human Resources Representative Duties and Roles

  • Employee Relations: Create strategic business partnerships with front-line employees and supervisors to promote positive employee relations
  • Performance Monitoring: Create progressive plans to monitor, review and make suggestions for corrective actions for attendance, conduct and performance issues
  • Policy Implementation: Implement human resource policies and procedures to ensure compliance with local requirements and reporting
  • Grievance Management: Serve as the first point of contact for employee relations to manage grievance procedures
  • Contract Administration: Administration of the collective bargaining agreement and union contract negotiations
  • Manager Coaching: Coach and advise front-line employees and managers regarding employee relations policies, contractual agreements interpretation and proper operating procedures
  • Workforce Planning: Partner with Talent Acquisitions to manage the workforce plan development and implementation, assisting with compensation and training initiatives
  • Safety Partnership: Partner with the Safety Manager to drive safety initiatives
  • Issue Resolution: Investigate questions and/or complaints to resolve employee relations issues

20. Human Resources Representative Roles and Responsibilities

  • Employee Support: As the first point of contact, respond to employee inquiries, questions and complaints
  • Guidance Delivery: Provide information, guidance and direction on employee relations issues, performance management, and other core HR functions
  • Strategic Partnership: Operate as a key business partner to employees, managers, directors and senior leaders on workforce analytics, organizational optimization, leadership development, and other strategic initiatives
  • Program Alignment: Work closely with the functional experts in HR (Recruiting, Training and Development, Compensation and Benefits) to ensure programs are optimized for the needs of client groups and to shape SpaceX-wide programs
  • Policy Counseling: Counsel and assist employees and managers, guided by the company's policies and relevant laws/regulations
  • Talent Movement: Facilitate internal transfers, oversee and facilitate promotion opportunities, conduct exit interviews, and identify trends to support retention, career development and to minimize risk for the business
  • Claim Response: Respond to initial unemployment claims and employment verification requests
  • Change Implementation: Work with Managers and above to implement key HR recommendations and change efforts
  • Policy Development: Assist with the creation, documentation, and implementation of human resources policies, programs, and processes
  • Data Confidentiality: Maintain standards of strict confidentiality concerning all matters and documents
  • Record Maintenance: Responsible for maintaining employee files and processing HR transactions in Workday
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