WHAT DOES A GLOBAL MOBILITY MANAGER DO?

Published: Apr 17, 2025 - The Global Mobility Manager oversees Service Delivery Partners, ensuring seamless service integration and maintaining strong relationships. This position update calls are conducted to communicate customer needs, manage resources, and ensure project budgets are tracked and reported efficiently. The role also involves managing consultant workloads, vacation schedules, and assisting clients with tax audits while reviewing invoices and addressing customer inquiries.

A Review of Professional Skills and Functions for Global Mobility Manager

1. Global Mobility Manager Duties

  • Visa Management: Initiates the Visa extension process with the immigration firm contact.
  • System Update: Submits request to the HR information system team to log Visa expiration updates as well as Visa status changes.
  • Immigration Coordination: Initiates immigration requests, liaising with the Global Mobility Manager and the company’s immigration vendor.
  • Document Management: Receives documents for signature for the Global Mobility Manager and mails signed documents to the immigration firm contact.
  • LCA Coordination: Facilitates the LCA process internally for all new hires and extension Visa needs.
  • Vendor Coordination: Coordinates employee packages with the immigration firm vendor.
  • Documentation Management: Responsible for organizing and maintaining the company’s immigration documentation.
  • Recruitment Support: Assists the Global Mobility Manager with documenting the posting and recruiting process for the US PERM Green Card stage.
  • Reporting: Generates ad hoc immigration and relocation reports for business needs.
  • H1B Reporting: Assists the Global Mobility Manager with all H1B Cap reporting and documentation.

2. Global Mobility Manager Details

  • Customer Service: Ensure customer inquiries are responded to within 24 hours.
  • Client Management: Manage all client expectations, project management, and billing with corporate customers.
  • Meeting Coordination: Lead and manage meeting notes for corporate and executive employee customer meetings.
  • Value Demonstration: Demonstrate value to customers during meetings.
  • Escalation Management: Manage escalations and include the Director and/or Managing Director when necessary.
  • Customer Assessment: Continually assess the needs of corporate customers during the lifetime of the engagement and provide recommendations.
  • Strategic Collaboration: Collaborate with the Manager and Director and/or Managing Director to strategize how to sell value to customers and justify fees.
  • Response Coordination: Field incoming questions from corporate customers and coordinate with the team to draft and approve responses.
  • Scorecard Management: Manage the project scorecard delivery.
  • Contract Management: Corporate process and manage Master Service Agreements, Task Orders and Client Acceptance Portal process.
  • Business Development: Follow corporate customer contact when they move jobs and seek to support them at new corporate location.

3. Global Mobility Manager Responsibilities

  • Process Design: Design and implement new processes and procedures and ensure followed by all.
  • Process Re-engineering: Re-engineer and implement existing processes and procedures and ensure followed by all.
  • Issue Resolution: Promptly address any standards and process issues identified and escalated by team members.
  • Change Management: Ensure proactive and positive change management.
  • Data Management: Ensure corporate customer contact data is properly recorded and updated in system, including contact data for external (i.e., RMCs) and internal (i.e., Foreign Office) service delivery partners.
  • Service Delivery: Manage the delivery and lifecycle of services for business strategy development.
  • Project Planning: Strategically lay out projects and map resources to projects.
  • Project Leadership: Lead project management discussions and set expectations for the deliverables timeline.
  • Escalation Management: Manage delivery escalations and include the Director as necessary.
  • Meeting Coordination: Run regular meetings and coordinate with the customer regarding due dates, deliverables, outstanding information requests, etc.
  • Project Initiatives: Lead and drive project work initiatives for the Global Mobility practice.

4. Global Mobility Manager Job Summary

  • Partner Management: Manage Service Delivery Partners (i.e., Foreign Offices or US tax preparation).
  • Coordination: Coordinate with Senior Associate, Account Management to communicate the customer’s needs to Service Delivery Partners.
  • Relationship Management: Maintain positive relationships with Service Delivery Partners.
  • Service Integration: Participate in regular update calls to ensure seamless integration and delivery of services.
  • Resource Management: Manage consultant resources and budgets.
  • Workload Management: Manage workload for the team, including that work is performed at the appropriate and most effective level.
  • Schedule Management: Manage vacation schedules and confirm approval for the Director and/or Managing Director sign-off.
  • Budget Management: Manage and report on project budgets, including providing timely and constructive feedback to consultants.
  • Invoice Approval: Manage the fee approval process including confirmation of invoice delivery.
  • Invoice Review: Review invoices before delivery to customer (if needed) and answer corporate customer inquiries.
  • Tax Assistance: Assist clients in tax audits.
  • Consultant Support: Organize and plan the work of junior and senior tax consultants and assist them with managing and reviewing files.

5. Global Mobility Manager Accountabilities

  • Team Development: Train, develop, coach and mentor the Account Management team.
  • Team Leadership: Provide (Lead, Manage, Accountability) to the Account Management team.
  • Training Delivery: Provide Senior Associate, Account Management with training (including how to manage Associate, Account Management).
  • Performance Reviews: Conduct formal periodic performance reviews for Senior Associate, Account Management and Associate, Account Management.
  • Training Provision: Provide the Account Management team with video and in-person training.
  • Customer Strategy: Relates customer needs/wants to the Senior Associate and Manager to help with customer strategy.
  • Expectation Management: Manage and communicate Global Mobility team expectations with the customer.
  • Customer Communication: Manage and communicate customers' expectations with the Global Mobility team.
  • Data Analysis: Compiling, analyzing and interpreting data to monitor performance against standards with respect to services.
  • Escalation Point: Acting as a point of escalation for the global mobility team and stakeholders.
  • Engagement Management: Responsible for the management of client engagements.
  • Tax Preparation: Prepare and review individual income tax returns for resident taxpayers.
  • Tax Advice: Be involved in complex national tax advice, optimization of professional, immovable and movable income and tax planning.