WHAT DOES A GENERAL OPERATIONS MANAGER DO?
Published: Apr 10, 2025 - The General Operations Manager enhances productivity by identifying improvement areas within the business, optimizing processes, and ensuring all administrative documents comply with governmental standards. This position contract-specific methods and checklists are implemented to maintain organization across staff and contracts, alongside enforcing operational processes. This role expands services, while staff management includes hiring, training, and motivating teams, coupled with conducting regular inspections and providing feedback.
A Review of Professional Skills and Functions for General Operations Manager
1. General Operations Manager Duties
- Leadership: Manage and lead a small management team, influence and engage important stakeholders effectively across the business.
- Project Management: Delivering renewable energy projects in the APAC region with a track record of providing operational deliverables at a senior management level.
- Strategic Direction: Provide a clear strategic direction to operational elements within the organisation and identify and implement the required commercial solutions.
- Business Growth: Provide an essential role in ensuring the company grows to new levels within the APAC region.
- Executive Collaboration: Work closely with the CEO and other directors, ensuring the company meets its overall objectives.
- Operations Management: Provide responsibility for all operational aspects of the APAC business.
- Strategy Coordination: Coordinate the operations strategy, directing key managers who are responsible for the operational activity.
- Accountability: Accountability for finance, quality, H&S, HR, project management, and supply chain management.
- Budget Management: Responsibility for budget planning and management.
- Project Delivery: Responsibility for project delivery on time and within budget.
- Reporting: Provide operations status management reports and activity reports, which will be made alongside internal senior executives.
2. General Operations Manager Details
- Process Improvement: Identify areas of improvement within the business and develop systems to optimize productivity.
- Contract Management: Develop contract-specific processes and checklists to keep staff and contracts organized.
- Document Management: Ensure all administrative files and documents are up to date and meet government requirements.
- Process Maintenance: Maintain and enforce existing processes to ensure business is always well-organized.
- Staff Scheduling: Maintain staff schedule and make staffing decisions based on skill sets and jobs.
- Expense Management: Review, submit and approve expense reports and invoices by cross-referencing with notes and schedule.
- Customer Relationship: Develop a professional relationship with customers and identify/sell add-on services.
- Building Inspections: Perform inspections of buildings/offices on a specified basis.
- Inspection Reporting: Provide inspection reports, which include feedback to cleaners.
- Hiring and Training: Interview, hire and train new cleaners.
- Team Management: Manage and motivate existing cleaning crews.
3. General Operations Manager Responsibilities
- Strategic Leadership: Provide strategic operational leadership to assist in the organisation’s long-term success, ensuring financial and operational sustainability.
- Productivity Improvement: Lead key elements of the strategic plan focused on productivity improvement and increased manufacturing capacity to accommodate planned growth, volume and geographic spread.
- Safety Leadership: Provide leadership in safety culture and innovation.
- Manufacturing Excellence: Apply modern manufacturing principles and a range of strategies and techniques to achieve a step change in manufacturing proficiency, quality, and costs.
- People Leadership: Lead manufacturing teams through sound people strategies.
- Asset Maintenance: Maintenance of existing operations assets and management of renewal programs.
- Financial Management: Financial management of operating costs to budget, and cost of production to budget/benchmarks.
- Operations Management: Responsibility for operations from handover of an order through to fulfilment of contract (DIFOT) and dispatch logistics for product to mine site.
- Aftermarket Management: Drive and effectively manage branch aftermarket performance supporting and growing aftermarket revenues in all areas.
- Resource Management: Lead and manage the cohort of Operations Managers to determine appropriate resourcing levels, enabling both organic and targeted growth for revenue and key customer demographics.
- Executive Leadership: Act as a key member of the Executive Leadership Team, embedding a cohesive group culture and setting and driving the key goals and priorities for the business.
- Partner Relations: Actively develop relationships with dealership partners, harnessing a long and sustainable relationship.
4. General Operations Manager Job Summary
- Team Development: Develop a high-performing team that consistently delivers top-line sales growth.
- Operations Management: Managing all operational aspects of the distribution depots such as maintaining a sufficient driver pool to deliver 100% of orders within 90-minute windows.
- P&L Management: Manage depot’s P&Ls.
- Standard Development: Develop standards and operating procedures including workplace safety, inventory control, and loss prevention.
- Driver Retention: Develop programs to reduce driver churn.
- Training and Incentives: Develop driver training and an incentive playbook to encourage world-class customer service.
- Tool Improvement: Propose improvements to the tools we use to facilitate P&L management.
- Budget Management: Manage budgets and set monthly and quarterly goals.
- Supply Management: Maintain adequate cleaning supplies at all accounts.
- Cost Control: Manage labor costs and supply costs.
- Efficiency Planning: Manage the analysis and planning of the development of new efficiencies and processes at the operational level and direct the development of technology for proprietary case management software.
- Policy and Standards: Direct the establishment of policy and standards to promote self-awareness, learning, and individual development in order to create an open work environment.
5. General Operations Manager Accountabilities
- Goal Setting: Work with the doctor(s) to establish annual practice goals.
- Team Cooperation: Maintain an atmosphere of cooperation and understanding within the practice.
- Meeting Management: Schedule and facilitate routine meetings with doctor(s) and staff.
- Practice Analysis: Analyze the progress of the practice.
- Inventory Management: Maintain inventory system and budget for business office supplies.
- Communication Management: Monitor and update system of correspondence for communications with patients, parents, and referring doctors.
- Project Management: Perform additional projects or tasks as designated by the doctor(s).
- Staff Recruitment: Recruit and interview potential staff members with the help of the doctor(s) and appropriate staff.
- Employee Onboarding: Set up all new employees with office systems and uniforms.
- Staff Recommendations: Make recommendations to the doctor(s) for hiring, terminations, and salary increases.
- Policy Implementation: Implement personnel policy and maintain Employee Policy Manual.