WHAT DOES A DIVISION MANAGER DO?

Updated: Mai 28, 2025 - The Division Manager ensures MDMs meet KPIs to achieve sales and sampling goals while managing recruiting, training, and performance within the Eastern division. The role involves coordinating with the sales team on material needs, supporting channel strategies, and addressing MDM turnover, all while maintaining budgets and overseeing travel and expenses. Regular reporting and communication with the Program Director, Brand, and Sales Teams ensure alignment on objectives and market insights for improved programming growth.

A Review of Professional Skills and Functions for Division Manager

1. Division Manager Duties

  • Project Management: Review project contract and construction documents and develop project objectives for team review
  • Scheduling and Planning: Build out detailed project objectives, work schedules, and milestones from team meetings
  • Coordination: Coordinate and chair project handoff meetings to meet overall objectives
  • Meeting Management: Schedule and attend project meetings, including kick-off, Pre-pour, weekly, and closeout meetings
  • Cost Analysis: Review detailed job costing reports, including labor production, equipment, and material
  • Documentation: Document and record project changes
  • Change Management: Execute change order requests
  • Team Collaboration: Skillfully participate in all required project and company meetings
  • Project Execution: Ensure all daily project needs are met
  • Feedback Provision: Provide valuable feedback for company review meetings
  • Safety Coordination: Coordinate safety meetings and ensure best practices are being followed
  • Logistics Management: Schedule and coordinate all deliveries and human resources needs

2. Division Manager Details

  • Personnel Supervision: Supervises activities of assigned Supervisors and field personnel to ensure effectiveness in all aspects of daily operations.
  • Complaint Resolution: Resolves complaints from field personnel regarding work assignments, vehicles, and equipment.
  • Operational Coordination: Coordinates the successful launch and recovery of ambulances and personnel.
  • Record Review: Reviews completed Patient Care Records (PCRs) for completeness and accuracy.
  • Record Management: Accounts for PCRs according to Dispatch Log Reports.
  • Representation: Acts as company representative to assigned county and city functions.
  • Service Optimization: Ensures optimal service levels to all customers and patients.
  • Inventory Management: Manages inventory in a cost-effective manner.
  • Safety Inspection: Inspects crew quarters for cleanliness and safety compliance; investigates any deficiencies.
  • Communication: Ensures that all command staff is continuously made aware of the issues pertaining to operations through effective written and oral communications.
  • Directive Implementation: Implements all directives issued by management.
  • Emergency Response: Maintains availability during disaster situations or mass casualty incidents and assists in any necessary capacity; maintains ability to lead ambulance strike team deployments.

3. Division Manager Responsibilities

  • Performance Management: Ensure MDMs are meeting KPIs to achieve national program sales and sampling goals.
  • Talent Management: Participate in recruiting, hiring, training, and managing MDMs in the Eastern division.
  • Resource Coordination: Communicate with the sales organization to arrange sales and merchandising materials needed.
  • Strategy Development: Support the development of a channel strategy and leverage the strengths of each channel to ensure that MDMs' programming grows velocities, trial, and education.
  • Turnover Management: Address MDM turnover.
  • Strategic Insight: Provide sales and marketing strategy POV based on local market insights in the division.
  • KPI Development: Work with the Program Director on marketing and sales objectives and develop KPIs.
  • Financial Management: Manage MDM budgets, expenses, and travel.
  • Field Engagement: Travel to client meetings, event activations, QA market checks, and in-market work-withs.
  • Reporting: Conduct weekly & monthly reporting for Sales and Brand Teams.
  • Team Communication: Host monthly calls with the Brand and Sales Team and weekly check-ins with each MDM individually.
  • Budget Oversight: Approve expenses and manage overall division budgets.
  • Information Management: Manage informational requests and recap key takeaways for upper management.
  • Report Generation: Issue weekly & monthly reports for the Program Director, Sales, and Brand Teams.

4. Division Manager Job Summary

  • Team Collaboration: Participate as part of a cohesive cross-functional management team.
  • Leadership Development: Coach, develop, and manage the associates and supervisors of the teams.
  • Strategic Alignment: Develop and align strategy to support the organizational vision & strategy.
  • Plan Evaluation: Review and evaluate the accuracy and probable effectiveness of plans.
  • Performance Management: Manage team tracking to the plans, complex budget, and deliverables.
  • Cost Management: Use cost models for delivering IT services to the business.
  • Strategic Revisions: Propose and initiate appropriate plan revisions based on the monitoring and forecasting of business KPIs.
  • Goal Setting: Establish goals and evaluate the performance of the associates on the teams.
  • Quality Assurance: Facilitate and monitor the implementation, status, and progress of the Company’s Quality Management Program on a daily basis throughout the Business Unit.
  • Program Enhancement: Suggest modifications and/or enhancements to the Company’s Quality Management Program and supporting manual.
  • Quality Training: Provide training in the Company’s Quality Management Program to Site Quality Managers and project management teams.
  • Project Support: Support and be an information resource for project management teams on specific quality issues.
  • Documentation Management: Facilitate and monitor the collection and retention of documentation supporting the Business Unit’s Site-Specific Quality Management Plans.

5. Division Manager Accountabilities

  • Financial Coordination: Manage the coordination of the monthly closing process for the Division.
  • Account Management: Provide account reconciliation and business analysis.
  • Financial Auditing: Audit and review various balance sheet account reconciliations and analyses.
  • Budget Oversight: Manage the process of setting annual standard costs and departmental budgets.
  • Inventory Analysis: Ensure inventory is properly costed and analyzed.
  • Reporting: Prepare monthly reports and analysis for the division, group, and corporate.
  • Compliance Assurance: Ensure all cost and other accounting systems meet corporate guidelines.
  • Strategic Support: Support the annual planning process and prepare value stream statements.
  • Forecasting: Prepare monthly short-term forecast and analysis.
  • Operational Excellence: Maintain the highest degree of customer service, throughput, quality, cost reduction, and people productivity.
  • Performance Monitoring: Regularly report on program development and performance.
  • Site Inspection: Periodically conduct site inspections with project management teams.
  • Quality Compliance: Work closely with the Corporate Quality Director to ensure that the Company’s Quality Management Program is implemented within recommended guidelines.
Relevant Information
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