WHAT DOES A DESIGN SPECIALIST DO?
Published: Oct 21, 2024 - The Design Specialist collaborates with the Manager of Digital Services to manage and enhance the Library's web presence through improvements, bug fixes, and performance monitoring. Ensures seamless user experiences across web, mobile, and social media platforms while actively participating in digital improvement projects. Works closely with stakeholders to implement updates, evaluate new design technologies, and provide expert advice to staff, academics, and students.
A Review of Professional Skills and Functions for Design Specialist
1. Network Design Specialist Duties
- Policy Understanding: Understand all BT Security policies and processes and assist the team in correctly designing the new network to follow them.
- Technical Knowledge: Get up to speed on how a 3GPP packet core works at a high level and which systems it needs to interface with.
- Threat Awareness: Keep up to date with cloud security threats and available protections.
- Internal Liaison: Liaise with relevant internal departments, vendors, and other providers.
- Expert Support: Support colleagues within the wider team in delivering security models and concepts by providing expert support within domain ownership.
- Issue Identification: Identify issues and potential enhancements to the Mobile core network security and drive resolutions and enhancement requests.
- Log Analysis: Analyze logs and packet traces to identify the root cause of issues.
- Vendor Management: Manage vendors, ensuring the needs of BT are articulated and delivered in line with business needs.
2. Design Specialist Details
- Solution Design: Design and implement solutions that provide a reliable customer experience for all 911-related mandated services, including driving the evolution of key Next Generation 911 initiatives.
- Testing Improvement: Continuously improve complex 911 testing.
- Support Process Development: Develop and improve support processes and interactions with customer service management, NTS switching, and other groups within TELUS for any 911 issues.
- Data Tool Creation: Create scripts and tools to enhance and maintain critical insights from raw data, developing dashboard reporting for proactive or predictive capabilities.
- Tier 3 Support: Provide tier 3 support, including emergency service zone cutovers and troubleshooting 911 issues, network concerns, or outages.
- DevOps and Agile Adoption: Help drive the evolution towards a DevOps and Agile culture, focusing on an automation-first approach.
- Automation-Driven Improvement: Drive process improvement through automation and apply solutions to unlock data potential for stakeholders.
- Customer-Centric Perspective: Clearly see things from the perspective of a customer and thrive in a lean, fast-paced, and changing environment.
- Collaboration Skills: View collaboration as essential to work and foster a passion for reliability.
3. Design Specialist Responsibilities
- Video Server Management: Design, deploy, and operate video origin servers while improving features, functionality, and reliability.
- Infrastructure Support Development: Develop tooling and processes to support the operation of the video Origin infrastructure.
- Content Ingestion Management: Work with content providers to ingest various forms of content for packaging and distribution via the TELUS CDN.
- Vendor Collaboration: Work with vendors to evaluate and develop products in the market.
- Technology Trials and Testing: Run trials and Proof of Concepts with new technologies and customers to gather real-world feedback.
- Computer Vision Expertise: Provide technology support and expertise to product teams around computer vision services.
- Agile Collaboration: Collaborate closely with the agile DevOps team and various stakeholders to ensure project success.
- Customer Support Rotation: Provide full-time technology support on a rotation basis to ensure optimal customer service experience.
4. Digital Content Design Specialist Accountabilities
- Graphic Asset Management: Create, evaluate, and edit graphic assets to follow consistent UX design standards and brand guidelines.
- Tech Team Collaboration: Cooperate with the Tech team to provide information, mock-ups, designs, and review and validate what has been developed.
- User Advocacy: Act as an advocate for users to improve the customer experience on the website.
- Web Content Maintenance: Maintain high-standard web content on Hotels.com and the Hotel app.
- CMS Operation: Operate the Content Management System (CMS) to publish content on the website and app.
- Cross-Team Collaboration: Collaborate with marketing, branding, and other internal teams to determine needs and recommend solutions.
- Timeline Management: Develop and manage timelines for the end-to-end process from intake to publishing.
- Translation Process Management: Manage the end-to-end translation process on content requests through CMS or vendor portals.
- Workflow Optimization: Ensure workflow remains nimble and updates are handled efficiently.
- Content Issue Resolution: Review reported content requests and provide or implement fixes or workarounds.
- Compliance Adherence: Follow and uphold Brand and Site style guides, SEO guidelines, and ADA compliance.
- Bug Reporting: Identify CMS/content-related bugs and submit tickets in the reporting tool (Jira).
- Issue Monitoring: Monitor web issues submitted to the queue and route them to the appropriate party.
- Knowledge Sharing: Keep current on the latest editorial and user experience techniques and share best practices with team members.
5. Design Specialist Functions
- Web Presence Management: Work in collaboration with the Manager of Digital Services to maintain and manage the Library's web presence, including implementing enhancements, bug fixing, and stats monitoring.
- Content Management: Work with complex and diverse content delivered through the website.
- User Experience Design: Provide a seamless and coherent user experience design.
- Project Participation: Actively participate in Library digital improvement projects.
- Feedback Gathering: Gather feedback and identify opportunities for improvements related to the Library's digital presence (web, mobile, app, and social media).
- Stakeholder Collaboration: Work closely with the Digital Services team and other stakeholders, such as the University ICT team, in implementing improvements.
- Technology Evaluation: Evaluate new web design developments and technologies and provide advice to the Manager of Digital Services and senior Library staff.
- Design Consulting: Provide website design and development advice to Library staff, academics, and students.
- Team Contribution: Actively contribute to the team, Library, and University culture and values.