WHAT DOES A CONTROLS OFFICER DO?

Published: August 20, 2024 - The Controls Officer develops, implements, and maintains WSHE Management Systems, and conducts regular inspections and safety audits to ensure compliance with MOM regulations and rectify potential hazards. This role involves monitoring training compliance and performance, adjusting crew rosters, and ensuring all training sessions are scheduled and executed within the stipulated time. The officer also oversees accident reporting, investigates incidents, and recommends continuous improvement initiatives to enhance safety and reduce environmental risks.

A Review of Professional Skills and Functions for Controls Officer

1. Controls Officer Functions

  • Conflict Management: Identify and manage transactional conflicts of interest and establish and monitor the effectiveness of the bank’s information barriers.
  • List Maintenance: Maintain the global marketing, watch, and global restricted lists, as well as advise on the appropriate policies and procedures to identify and manage conflicts.
  • Relationship Building: Develop effective and sustainable working relationships across the business and with peers to support the sharing of best practices and addressing of common issues.
  • Risk Management: Provide expert support and advice to the business on the management of risks and guide regulatory policy and conduct risk, liaising with more experienced team members.
  • Stakeholder Management: Act as a subject matter expert and build and maintain strong relationships with the aligned business, key stakeholders, business partners, control teams, and colleagues.
  • Regulatory Advice: Provide timely and high-quality regulatory advice about regulatory, markets, business requirements, and developments.
  • Risk Assessment: Support a consistent and effective approach to conducting regulatory risk assessment with a focus on positive customer outcomes.
  • Control Monitoring: Work as a member of a team to monitor controls and key risk indicators, escalating and documenting exceptions where they are identified.
  • Remediation Support: Assist in the tracking and ongoing support of remediation plans for matters that are either self-identified or raised by internal/external audit and regulatory exams.
  • Reporting Implementation: Implement informative reporting packages for management.
  • Model Risk Reporting: Produce periodic model risk inventory information for firm-wide, regional, and legal entity-specific Risk and Control Committees and other relevant forums.

2. Controls Officer Overview

  • Risk Ownership: Strengthen the company's reputation for excellence in operational risk management by demonstrating clear ownership of risks and exercising discipline in risk management processes.
  • Incident Reporting: Ensure a “no surprise” culture where trends in risk incidents are identified and reported to the management team and escalated promptly.
  • Root Cause Analysis: Review the incidents to ensure proposed Actions To Prevent Reoccurrence address the root cause and satisfy the tactical and strategic solutions.
  • Risk Program Guidance: Guide Middle Office TM management team as risk owners, to support participation and completion of corporate and local risk programs, e.g., INFRA.
  • Policy Adherence: Respond to Business Control local body and ensure the Middle Office adheres to relevant policies.
  • SOP Documentation: Ensure all process flows and Standard Operating Procedures (SOPs) are adequately documented and reviewed/updated regularly.
  • Self-Testing Management: Manage a self-testing and monitoring program for the operations to ensure that all controls are effective, applicable, and being adhered to.
  • Control Development: Work with other risk functions to develop and implement controls that mitigate operational risks.
  • Control Monitoring: Once the controls are in place, continue to monitor control compliance and the prevalent risk environment to ensure that exposures are kept at acceptable levels.
  • Incident Reporting: Provide regular reporting to the management and track the timely closure of incidents, issues, and incident reports.
  • Project Planning: Develop and manage detailed plans for complex projects with strong change control.

3. Controls Officer Roles

  • Planning Consultation: Assess and respond to planning application consultations on access, movement, and parking.
  • Site Inspection: Visit sites periodically to determine if development proposals are deliverable.
  • Road Compliance: Determine if development roads are following Creating Places – Achieving quality in residential environments.
  • Drawing Preparation: Prepare and process DfI Roads adoption drawings.
  • Stakeholder Meetings: Meet with council planners, applicants, architects, developers, and elected representatives.
  • Communication Drafting: Draft replies to letters and emails and prepare statistics.
  • Office Management: Be responsible for general office duties, filing, etc.
  • Data Entry: Take responsibility for inputting information into the database.
  • Project Delivery: Ensure that all projects are delivered on time and within scope.
  • Schedule Review: Review the project schedule with senior management and all other staff affected by the project activities, and revise the schedule.
  • Problem Solving: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

4. Controls Officer Job Summary

  • Safety Maintenance: Maintains an environment of safety for patients, self, and others.
  • Access System Management: Performs day-to-day operations related to the three-level keying system and the computerized card access system.
  • Locksmith Repairs: Performs locksmith-type repairs to all hospital locks, including combination and re-keying at the direction of the supervisor.
  • Equipment Maintenance: Maintains and cleans equipment regularly.
  • Record Keeping: Maintains records on all requests, changes, etc., for each area of the hospital.
  • Environmental Management: Manage environmental issues such as noise pollution, air pollution, water pollution, vector control, and prevention and control of infectious diseases.
  • System Implementation: Implement and monitor environmental and health systems at the worksites.
  • Report Preparation: Prepare, submit statutory reports, and maintain documentation for environmental public health requirements.
  • Site Inspection: Conduct regular site inspections to ensure that site activities are carried out in compliance with NEA and EHS regulations.
  • Authority Liaison: Liaise with NEA and relevant authorities on all environmental issues.
  • Remedial Recommendations: Provide recommendations on remedial measures related to environmental and health.

5. Controls Officer Details

  • WSHE System Management: Work closely with the Safety department and operations team to develop, implement, maintain, and improve WSHE Management Systems.
  • Safety Inspections: Conduct regular inspections to ensure all site activities are carried out following MOM safety requirements and all workers comply with safety regulations.
  • Safety Audits: Perform safety audits and inspections of worksites to identify and correct potential hazards, and to ensure safety regulation compliance.
  • Best Practices Recommendation: Identify and recommend best practices and continuous improvement initiatives to reduce ECO risks, raise safety awareness, and improve safe work practices.
  • Accident Reporting: Responsible for accident reporting and investigations, including near misses and any industrial disease contracted in the project.
  • Environmental Issue Resolution: Identify environmental issues and recommend measures to rectify the irregularities.
  • Roster Compliance: Perform daily checks on the Trainer/Trainee rosters to ensure company and regulatory compliance are adhered to.
  • Training Scheduling: Responsible for scheduling training recoveries as recommended by the Fleet Training Management, ensuring they are planned and executed in a timely and cost-effective manner.
  • Quality Audits: Perform a series of quality audits daily to ensure compliance with regulatory rules governing the use of trainers and trainees.
  • Training Monitoring: Monitor training results and ongoing compliance, make appropriate changes to crew rosters, or escalate any issues to the relevant Fleet Training Management.
  • Training Scheduling Compliance: Ensure ground training, simulator training, and line training are scheduled within the stipulated time.
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