What Does A Compliance Manager Do?

WHAT DOES A COMPLIANCE MANAGER DO?

Overview Job Description Resume Cover Letter Skills Roles

Updated: Jan 01, 2025 - The Compliance Manager ensures adherence to industry standards, spearheading the development of compliance frameworks and security solutions across various departments. Collaborative efforts enhance best practices, customer satisfaction, and regulatory compliance. This role is crucial in managing incident responses and maintaining rigorous compliance protocols across all business operations.

A Review of Professional Skills and Functions for Compliance Manager

1. Compliance Manager Duties

Customer Engagement for Audits: Engage with customers and partner auditors to ensure customer satisfaction and a successful customer audit with respect to SOC 2 and ISO 27001.
Customer Success Support: Assist the Customer Success team with customer implementations of industry-standard requirements for compliance and security.
Best Practices Advocacy: Champion best practices to customers with respect to control requirements across various compliance frameworks.
Compliance Solutions Development: Partner with customer success, business, product, and engineering to design and implement new compliance and security offerings.
Regulatory Updates Drafting: Stay informed and draft updates on new frameworks, laws, rules, and regulations related to compliance, privacy, and information security.
Customer Data Analysis: Customer collection and recovery procedure documentation, reporting, and analysis of customer breach and complaints data including root cause analysis and recommendations for preventative action.
Compliance Policy Management: Information & Security, Risk management, Disaster recovery, Whistleblower policy, HR-related policies.
AML Compliance Adherence: Ongoing adherence to and review of AML Compliance program.
Legislative Compliance Assistance: Assist the business adapt to and comply with legislative change.
Merchant Compliance Management: Manage Merchant Best Practice Reviews and drive action plans to achieve merchant compliance.
Policy Framework Compliance: Ensure the Group’s policies and procedure framework are compliant and fit for purpose.
Incident Management: Incident recording, investigation, analysis, and breach reporting management.
Regulatory Coordination: Coordination of regulatory engagement, notice responses, and investigations.
Compliance Monitoring: Perform compliance monitoring or “deep dives” into specific areas or in response to requests such as a result of an internal concern or triggered by an external incident.

2. Compliance Manager Details

Compliance Program Administration: Responsible for the day-to-day compliance program administration, including ensuring training, field and corporate monitoring and auditing, identifying and escalating legal compliance risks, and occasionally local investigations as assigned by Compliance Counsel or Senior VP Law.
Cultural Leadership: Drive and ensure a culture of ethics and compliance in Asia Pac in collaboration with local leadership and employees.
Compliance Advising: Advise all levels of employees and management with respect to ethics and compliance issues in Asia Pac specifically.
Contract Assistance: Assist in the preparation of routine healthcare professional services agreements in compliance with corporate guidance and send more complex agreements to Compliance Counsel or Senior VP Law for handling.
Payment Monitoring: Track, monitor, and audit payments to healthcare professionals and government officials, including going into the field and ensuring that sales partners understand and follow applicable compliance requirements set out in contracts as well as ensuring payment terms are complied with.
Database Maintenance: Maintain a database of hospital compliance guidelines and ensure local contract terms do not violate local hospital requirements when such guidelines are available.
Due Diligence Oversight: Oversee the third party due diligence program, including clearing red flags, and when assigned do the same for Asia Pac.
Compliance Controls Implementation: Implement compliance program controls and processes as directed by the Company from time-to-time and if requested in Asia Pac.
Compliance Training: Conduct local training on Company Policies, Codes of Ethics, and other compliance topics.
Compliance Auditing: Conduct regular audits of the import, export, and/or title transfer of Company product and share the results of such audits with Compliance Counsel or Senior VP Law.
Regulatory Monitoring: Monitor compliance updates in Asia Pac and share those updates timely with Compliance Counsel and Senior VP Law and other internal clients.
Regulatory Coordination: Coordinate and liaise with auditors and regulatory authorities on inquiries, reports, inspections, and investigations.
Transaction Screening Management: Manage the maintenance and review of the bank’s transaction screening, name screening, and transaction monitoring.
Suspicious Transaction Management: Manage the Suspicious Transaction reporting process to investigate suspicious transactions and ensure that such transactions are reported to the authorities and documented properly.

3. Compliance Manager Responsibilities

Compliance Program Administration: Actively contribute to the administration, maintenance, and improvements of the Canopy Health compliance program.
Compliance Program Collaboration: Collaborate with the Compliance Officer, serve as a point of contact for the Canopy Health compliance program, and work in collaboration with Canopy Health leaders.
Compliance Program Implementation: Implement a thorough compliance program across all Canopy Health departments.
Delegation Oversight Support: Support the execution and administration of Canopy Health’s delegation oversight activities in collaboration with the Compliance Officer.
Delegated Function Oversight: Oversee delegated functions, including utilization management, complex care management, credentialing, claims, and provider dispute reports.
Oversight Activities Management: Manage oversight activities that include, but are not limited to, collection of regulatory reports, audit, and corrective action plan management.
Delegate Responsibilities Support: Support the execution and administration of Canopy Health’s delegate responsibilities to parent plan partners in collaboration with the Compliance Officer.
Audit and Reports Provision: Provide required reports, policies, and procedures, and resolve any deficiencies identified during the audit process.
Restricted Compliance Support: Support the execution and administration of Canopy Health’s restricted Knox-Keene compliance responsibilities to the Department of Managed Health Care, and any future regulatory agencies.
Regulatory Reporting: Submit ongoing reports, such as MTRs and PDRs, filings of regulatory items, including updated policies and procedures, participate in medical and financial audits, and coordinate with the Compliance Officer for other regulatory requirements.
Compliance Team Management: Manage compliance team member(s) to ensure deliverables are met while achieving high levels of satisfaction both with customers and team members.
Hiring and Team Support: Work directly with the Compliance Officer to screen and hire appropriate candidate(s) and provide first-line managerial support to them.
Team Assignment Management: Ensure assignments are communicated clearly to each team member, results are tracked and measured, and delivery of outcomes are timely and complete.
Team Development: Provide direct feedback to each team member to ensure potential is being developed through coaching and exposure to other Canopy Health leaders.
Policy and Procedure Development: As directed by the Compliance Officer, develop policies and procedures to ensure Canopy Health is adhering to appropriate regulatory guidelines and practices.

4. Compliance Manager Accountabilities

Policy Update Coordination: As guidelines change, coordinate with the appropriate business owner to support timely updates of the Policies and Procedures to ensure overall compliance.
Documentation Management: Ensure adequate documentation of policies and procedures including revisions and revision history, regulatory submissions, and audit documents and artifacts is maintained and accessible in a well-organized repository.
Regulatory Calendar Management: Develop, maintain and manage a Canopy Health calendar and set of project plans for regulatory submissions and audits in support of operational leaders contributing to Compliance activities.
Project Plan Maintenance: As necessary maintain project plans for corrective action plan mitigation including timely notifications and due date reminders to contributors to those plans.
Compliance Data Analysis: Collect and review relevant compliance-related data, conduct analyses, and, in areas where Canopy Health is not in compliance determine mitigation approaches.
Compliance Recommendations: Work with internal and external staff to provide recommendations to the Compliance Officer that will ensure compliance standards are met.
Internal Audit Development: Under the direction of the Compliance Officer, develop and implement internal audit processes within Canopy Health departments.
Audit Process Development: Based on the various regulatory audit frameworks, develop a process and then conduct internal audits of the regulatory standards.
Audit Reporting: Provide a report of all findings, and recommend action plans to help mitigate any areas of concern found during these internal audits.
Control Development Coordination: Work with all Canopy Health departments as well as external staff to develop and gain approval for a recommended set of controls in areas where deficiencies have been found, whether during an internal or external audit, or even when controls do not seem to be in place after a general review of an area.
Compliance Reporting: Coordinate, compile, and report compliance activities with the health plans and delegated entities (IPA’s and MSO) to the Compliance Officer to ensure appropriate actions are being taken by each party.
Compliance Communications: Develop compliance-related communications as directed for staff, partners, and regulatory agencies.
Training Implementation: Participate in the development and implementation of appropriate Fraud, Waste, and Abuse training with all Canopy Health staff.
Compliance Program Support: Contribute, and as directed take accountability, for progress on all goals and objectives related to the Canopy Health compliance program.
Risk Reporting: Identify and compile reports of compliance vulnerability that enable the Compliance Officer to communicate a clear message to Canopy Health leaders around all risk areas.

5. Compliance Manager Functions

Regulatory Advisory Support: Provide regulatory and compliance advisory support for recently acquired business entities, financial products, and support business activities.
Regulator Engagement and Accountability: Engage with regulators and be accountable for the regulatory compliance management program, including tracking regulatory updates and changes in products/industry.
Compliance Program Implementation: Implement and maintain a robust compliance program to ensure all regulatory obligations and licensing conditions are met, incorporating a Group-wide compliance and assurance/monitoring program.
AML Operations Collaboration: Work closely with the AML Operations team to raise potential risks, concerns, and generate alignment to enable successful launch of products/solutions.
Policy Maintenance: Maintain and update policies and compliance manuals according to changes in regulations, products, or business lines.
Stakeholder Relationship Management: Manage strong relationships with various stakeholders, e.g., in-house and external counsel, commercial teams, operations, sales, and dealing teams to provide compliance advice and solutions.
Compliance Representation: Represent Compliance, attend Board meetings, and other executive/management meetings.
Compliance Team Leadership: Provide leadership and supervise the Compliance team in the bank to discharge responsibilities properly to support management and business.
Regulatory Developments Monitoring: Keep abreast of regulatory developments in Singapore and disseminate the information on updates/amendments and their impact on the bank.
Compliance Monitoring Plan Implementation: Implement Compliance Monitoring Plan to ensure the bank complies with relevant legal and regulatory requirements as well as establish internal policies and procedures.
AML/CFT Report Review: Review AML/CFT monitoring reports and Enhanced Due Diligence of high-risk customers.
Compliance Training: Educate and train staff on applicable rules and regulations and internal policies and procedures.
Regulatory Advice Provision: Advise on rules and regulations associated with the bank’s business activities, AML/CFT matters, internal policies, and procedures.
Primary Regulatory Contact: Act as the primary contact with regulators and relevant external bodies on compliance matters.
Regulatory Environment Analysis: Along with the Compliance Officer, understand the current regulatory environment and ensure appropriate changes are made to the Canopy Health compliance program.
Privacy and Security Assurance: Ensure the privacy and security of PHI (Protected Health Information) as outlined in Canopy Health’s policies and procedures relating to HIPAA compliance.

6. Compliance Manager Job Description

Audit Review: Review and audit tagged Packages in the Warehouse and the METRC software.
Policy Maintenance: Responsible for maintaining all policies and procedures, making updates and/or changes which may result from business changes/updates and root cause analysis performed on findings from both internal and external audits to prevent illegal, unethical or improper conduct.
Inventory System Management: Create and monitor the inventory control system throughout the operation: cultivation, processing, distribution & delivery.
Discrepancy Investigation: Investigate discrepancies and review inventory reports and files utilizing required reporting structures/systems.
Internal Investigations: Conduct, supervise and prepare reports relating to internal investigations of any losses, diversions or violations of regulations, policies and procedures.
Compliance Training Development: Develop, implement and manage compliance-related training.
Regulatory Relationship Management: Manages and maintains the relationship with California regulating bodies CDPH, BCC, CDTFA, CDFA, etc.
Regulatory Audits: Conduct routine regulatory internal compliance audits as well as prepare the facility for external audits (when identified by the regulatory agency) of the business.
Compliance Resolution: Investigate and resolve compliance-related concerns, issues, or violations, collaborate with management to compile.
Regulatory Updates: Keep-up with regularly changing rules and regulations and ensure understanding and implementation throughout the company.
Operational Evaluation: Plan, examine, analyze, evaluate and supervise operations and personnel, prepare reports and record for management team.
Procedure Evaluation: Evaluate current procedures, practices, and precedents for accomplishing activities and functions relative to compliance.
Compliance Improvement: Develop and implement alternative methods for improvement in compliance.
Regulatory Liaison: Serve as the company liaison with public law enforcement and regulatory agencies as it relates to compliance.
Security Coordination: Direct and coordinate, through subordinate and/or contract personnel, activities and security functions, utilizing knowledge of established policies, procedures, and practices.
Deadline Management: Set deadlines to ensure completion of operational compliance initiatives.

7. Compliance Manager Overview

Regulatory Compliance Program Support: Support the transformation and maintenance of a sustainable Regulatory Compliance Management program.
Regulatory Framework Management: Manage regulatory inventory, typologies, controls inventory, risk assessments, and compliance testing.
Regulatory Change Program Enhancement: Enhance and maintain an effective Regulatory Change program for diverse business operations of SLF, including tracking and communicating regulatory developments to relevant stakeholders.
Regulatory Change Program Management: Manage and maintain the RCM - Regulatory Change Program for SLF Compliance.
Regulatory Monitoring Program Maintenance: Maintain a program to monitor, identify, assess, communicate, and track key regulatory compliance requirements relevant to Sun Life business operations.
Business Unit Compliance Coordination: Work closely with business unit compliance teams to identify, assess, and track key regulatory changes and to monitor business unit implementation of changes.
Legislative Research: Source, research, and summarize complex legislation, regulations, and industry guidelines.
Senior Management Reporting: Prepare regular reporting for senior management.
Regulatory Project Leadership: Lead regulatory change projects, initiatives, and working groups.
Industry Group Participation: Participate in industry working groups.
Marketing Material Review: Review marketing material to ensure compliance with market conduct and regulatory requirements.
Compliance Project Participation: Participate in compliance projects to support the overall efforts of the Regulatory Compliance Team.
Regulatory SME Role: Act as a subject matter expert and ‘go-to’ person for regulatory requirements and developments impacting SLF business operations and the financial services industry.
Regulatory Risk Briefing: Prepare briefings and position papers on regulatory developments with a focus on regulatory risk and business impact, tailored to specific target audiences.
Compliance Policy Framework Support: Support the Compliance policy framework for SLF, including maintaining Compliance operating guidelines, working with Corporate Compliance on global standards, and supporting Business Unit Compliance Officers with overseeing business unit compliance policies and procedures.

8. Compliance Manager Details and Accountabilities

Policy Implementation: Ensure suitable compliance policies & procedures are in place and help to embed these across the business.
Policy Management: Edit existing global compliance policies and guidelines, manage supporting documents, registers, and other compliance tools.
Policy Development: Prepare and roll out new compliance policies.
Project Participation: Participate in compliance projects.
Obligation Management: Create, Develop, and Review obligations.
Workshop Facilitation: Conducting compliance workshops. Communication with/reporting to ASIC.
Compliance Promotion: Actively promote a Compliance culture across the business by developing key stakeholder relationships.
Risk Assessment Support: Support the program to oversee business unit assessment of compliance risks and controls working closely with Business Unit Compliance Officers and Enterprise Compliance.
Project Leadership: Lead and participate in compliance-related projects and initiatives.
Director Support: Provide functional support to the Director. Attending various industry events.
Regulatory Support: Assisting the Director to resolve escalated regulatory compliance issues in a timely manner.
Reporting Assistance: Assisting the Director with various reporting and certification processes.
Improvement Identification: Identifying areas for improvement and attention.
Representation: Representing the team at various internal functions or on internal committees or projects.

9. Compliance Manager Tasks

Senior Compliance Support: Responsible for supporting Senior Compliance Managers and the Head of Compliance with key projects and daily task management for the digital and retail business.
Regulatory Compliance Project Support: Responsible for supporting key projects in the area of regulatory compliance for the Gibraltar licensed brands, including monitoring compliance with Gibraltar regulations, with a particular focus on marketing, affiliate, and advertising compliance, conducting risk assessments and gap analyses, maintaining and updating records, monthly and quarterly reporting, risk registers, audit, and project plans.
Compliance Team Collaboration: Involve working closely with the digital and retail compliance teams, including other compliance managers, as well as other teams across the Group.
Process and Policy Management: Ensure processes and procedures are followed, policy documents are updated and accurate, and key projects are delivered on time and to specification.
Compliance Function Management: Work closely with Senior Compliance Managers to manage the compliance function and ensure on-time, high-quality delivery for all R&C initiatives.
Project Timeline Management: Manage plans and timelines across a variety of projects.
Risk and Gap Analysis: Conduct risk assessments and gap analyses against regulations, guidance, and legislation.
Record Maintenance: Maintain accurate records for all compliance projects.
R&C Subject Matter Expertise: Act as a Subject Matter Expert for R&C requirements.
R&C Analysis Delivery: Deliver high-quality R&C analysis and support for all brands.
Operational Support for R&C: Support all R&C teams in improving day-to-day operations.
Cross-Functional Collaboration: Encourage communication and collaboration across the business, team, and stakeholders to build strong relationships and develop cross-functional working.

10. Compliance Manager Roles

EMEA Regulatory Guidance: Provide guidance and advice on EMEA regulatory matters to support the compliance team in advising Go To Market business unit partners.
Regulatory Impact Assessment: Activities will include the continued assessment of current and emerging regulation and the impact on the business, the ongoing assessment of the compliance framework of policies and procedures, and the provision of regulatory advice and regulatory training to associates.
Ethical Conduct Leadership: Display exemplary conduct and live by the organization's Code of Conduct.
Ethical Standards Responsibility: Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct across the business.
Risk and Compliance Management: Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance issues.
Regulatory Development Monitoring: Monitoring and interpreting regulatory developments and advising EMEA regulated entities on business impact and necessary process changes.
Regulatory Advisory Support: In association with the EMEA, Director of Compliance, deal with general regulatory queries and the provision of technical regulatory advice and guidance.
Compliance Advisory Oversight: Assist with the oversight and assessment of compliance advisory services provided by third-party compliance consultants to relevant Russell Investments EMEA offices.
Regulatory Training Provision: Provision of periodic training to all relevant associates in relation to regulatory developments and the EMEA Compliance Framework.
Regulatory Reporting Assistance: Assist with the preparation and, as necessary, delivery of regulatory reports to the various boards of directors and committees of the Board.
Information Analysis and Management: Analyzing large quantities of information, identifying trends and opportunities, managing in an ever-changing environment, and transitioning new workflows to the team.
Compliance Case Reviews: Conducting case reviews and investigations to ensure compliance with policies and procedures as well as timeliness of the individual work product.
Financial Crime Training Responsibility: Responsibility to enable the right training and the proper awareness of the EMEA financial crime environment for all the team members.

11. Compliance Manager Additional Details

Senior Management Communication: Developing and maintaining effective lines of communication with senior management on compliance matters, and developing and supporting programs designed to enhance " tone at the top" and the Company’s "Speak Up" culture.
Regional Compliance Collaboration: Working closely with the regional Compliance team to identify opportunities for and develop and deliver country-focused trainings, communications, and compliance programs to address specific and unique compliance risks.
Compliance Review and Approval: Reviewing and approving under the supervision of the Director, Compliance, Asia Pacific country-specific third-party due diligence, high-risk payment transactions, and employee disclosed conflicts of interest.
Regional Compliance Support: Assisting the Director, Compliance, Asia Pacific in preparing and conducting regional compliance meetings with senior management.
M&A Compliance Assistance: Under the direction of the Director, Compliance, Asia Pacific, assisting with M&A due diligence and post-acquisition integration activities.
Senior Management Liaison: Liaising with senior management to understand compliance-related needs, and leading or co-leading projects to ensure effective programmatic development to mitigate compliance risks.
Risk Assessment Support: Supporting corruption-risk assessments and reviews, data privacy, fair competition, trade, and anti-corruption compliance audits, and targeted compliance risk assessments of country business units.
Internal Investigations Support: Supporting internal investigations, including conducting interviews, drafting reports and memoranda, and other activities required during internal investigations.
Disciplinary Process Management: Managing the country disciplinary processes, including advising what matters need to be presented to the APAC Disciplinary Sub-Committee, and exercising discretion as required to escalate matters as part of the disciplinary process.
Compliance Policy Implementation: Working with the regional Compliance Team to develop and monitor plans to implement policies, procedures, and standards of conduct throughout the country.
Offense Response Management: Responding promptly to detected offenses, including working with the Director Compliance, Asia Pacific, senior management in country, and local counsel, as appropriate, to develop corrective actions.
Employee Compliance Guidance: Providing day-to-day guidance and support to all Company employees on a wide range of compliance issues.

12. Compliance Manager Essential Functions

Ongoing Regulatory Guidance: Provide business with ongoing guidance and support to ensure sustainable compliance with relevant regulatory obligations, policies, and frameworks.
Risk and Control Assurance Activities: Execute risk and control assurance activities and certifications, including enterprise-wide risk assessments, control testing, obligations mapping, and assurance activities.
Compliance Framework Enhancement: Enhance existing compliance framework encompassing external regulatory compliance, specific advice legislation, and an understanding of the products and services.
Legislative Impact Assessment: Assess the impact of legislative changes both past and present to ensure that the business units are fully informed and compliant.
Incidents, Issues, and Breach Management: Manage incidents, issues, and breaches (market participant and AFSL licensee breaches).
Policy and Procedures Support: Support the business with policy and operating procedures development.
Control Weakness Identification and Measures: Identify control weaknesses and implement measures to address these.
Stakeholder Feedback: Provide constructive feedback to stakeholders in a professional manner.
Compliance Management Development: Contribute to the development of compliance management, learning, and development across AUSIEX.
Regulatory Impact Analysis and Action Plans: Identify and analyze the impact of new/proposed/amended laws, regulations, and industry codes for AUSIEX, and action plans to ensure compliance and manage implementation efforts.
Business Continual Improvement: Drive uplift and continual improvement across the business.
Financial Crime Knowledge Development: Develop and maintain an adequate knowledge of the EMEA financial crime environment.
Team Building and Development: Build and develop a team of up to 12-18 analysts in the new team, including providing training and coaching, monitoring team and individual performance, and supporting team dynamics.
Change Management and Process Improvement: Work closely with other leaders to manage change, including building processes, identifying potential improvements in processes, and implementing solutions.

13. Compliance Manager Role Purpose

Regulatory Update Dissemination: Timely capture of new regulatory updates, circulars, and guidelines and disseminate them to the relevant business units.
Regulatory Compliance Assurance: Take necessary action to ensure OFX complies with regulatory updates.
Compliance Policy Formulation: Formulate and maintain compliance policies and procedures, perform ML/TF risk assessments.
Product Compliance Review: Review new products and services in the pipeline and proposed changes to existing products/services to ensure compliance requirements are met.
Compliance Oversight: Oversight of the compliance reporting to regulators.
Compliance Monitoring: Perform compliance monitoring and review from a regulatory perspective and work closely with the Quality Assurance team and others to monitor the performance of the AML/CTF Programs for NZForex Ltd and OzForex Ltd on a continuing basis, taking appropriate steps to improve effectiveness.
AML Advisory: Advise on compliance / AML matters, and as an AML subject matter expert provide direction and guidance to the business and product teams.
Compliance Project Support: Provide compliance support for business projects.
High-Risk Account Management: Advise on appropriate measures for high-risk accounts/transactions.
Enhanced Due Diligence Oversight: Review and act as approver for enhanced due diligence conducted on High-risk customers.
Global AML Coordination: Coordinate with relevant parties around the globe on multi-region AML and financial crime matters to ensure timely and effective completion.
External Review Liaison: Act as the focal point for external reviews (regulatory or audit) of NZForex Ltd and OzForex Ltd.

14. Compliance Manager General Responsibilities

Global Risk Management and Compliance Strategy: Dedicated to developing and implementing a strategy for identifying and managing significant risk exposures and compliance risks at BCG.
Compliance and Change Management Initiatives: Drive key compliance and change management initiatives across the firm.
Stakeholder Engagement for Compliance: Engage with cross-functional stakeholders to elevate compliance topics and provide tools and capabilities as needed for sustainable compliance practices.
Dashboard Analytics and Board Reporting: Develop and implement dashboard analytics and board-level reporting to provide critical insights to enable well-informed and faster decisions.
Industry Trends and Regulatory Compliance: Keep up to date with trends and best practices in the industry and (inter)national regulatory expectations and address potential gaps.
Compliance Tools and Training Development: Translate expectations / identified gaps into new tools and training and awareness programs.
Compliance Risk Monitoring: Monitor business activities for potential compliance risk implications.
Compliance Policy and Tool Support: Provide support for compliance policy, process, and tool development and identify opportunities for programmatic improvements.
Compliance Training Management: Develop and manage compliance trainings for employees and third parties.
Special Projects in Compliance: Work with the team to identify special projects to enhance BCG's compliance space.
Project Management and Team Support: Besides managing own projects, expected to give hands-on support to team members on existing projects.

15. IPR Compliance Manager Key Accountabilities

Customer Compliance Management: Work with current customers and licensing agreements to ensure proper compliance.
Data Analysis Communication: Responsible for reviewing complex data and relaying appropriate information to internal and external customers on a day-to-day basis.
Licensing Compliance Assurance: Job responsibilities involve ensuring customer compliance with established licensing agreements.
Sales Trend Analysis: Analyzing wireless handset sales quantities, prices, and related numerical trends.
Industrial Relationship Research: Researching development, manufacturing, and distribution relationships between companies.
Product Evaluation: Evaluating information gained from the teardown of wireless handsets, customer audits, and other sources.
Relationship Management: Establish and maintain customer relationships necessary to resolve identified reporting compliance and payment issues.
Internal Collaboration: Establish and maintain strong working relationships throughout Qualcomm to ensure ready access to information relevant to compliance efforts.

16. Compliance Manager Duties

Compliance Advisory: Support the Head of Digital Banking and the digital leadership team with a pro-active compliance advisory service.
Regulatory Guidance: Provide interpretation, guidance, and thought leadership on all regulatory matters relating to Digital Banking.
Compliance Leadership: Lead and represent Compliance at workstreams and projects for the digital banking proposition e.g., MiFID II, PSD 2, AML, etc., providing professional objective advice and insights into industry best practice.
Regulatory Compliance: Ensure that the digital banking proposition remains compliant with regulations across multiple jurisdictions, particularly in Luxembourg where the bank is licensed.
Compliance Program Design: Design and implement a regular programme of control testing, reporting, and training, to ensure compliance is being achieved.
Program Integration: Ensure that this programme fits seamlessly within the overall Compliance Department’s monitoring framework.
Client Classification Oversight: Oversee the client classification process under MiFID II guidelines.
Compliance Support for EDB: Support the Head of EDB London branch with compliance advisory and monitoring support for depositary and custodian services for authorized funds e.g., UCITS, NURS, PAIFs, and AIFs.
Policy Development Supervision: Overseeing and supporting the team with the development of policies and procedures designed to minimize the risk of regulatory breaches and damage to the firm’s reputation.
Regulatory Investigation Management: Ensure that possible breaches of regulatory requirements or internal compliance policies and standards are effectively investigated and appropriately resolved.
Regulatory Communication Management: Manage communications with the bank’s key regulators as pertain to the portfolio.
Compliance Support for Branch: Support the London Branch Head of Compliance and London Branch Manager.
Compliance Department Improvement: Contribute to the continuous improvement and progression of the wider Compliance department through contribution, leadership, and teamwork.
Compliance Standards Upholding: Ensure that the values of the Compliance Department are upheld to the highest standards, while building value-adding relationships with key stakeholders.
Risk Management Optimization: Maximize efficiencies and opportunities within the three lines of defence model, ensuring that overall risk management practices across the bank are optimized.

17. Compliance Manager Details

Compliance Risk Assessment: Identify and assess compliance risks associated with the organization's distribution-related business activities, including distributors’/CSOs’/Promoters’ selection/registration, sales conduct, discipline, complaint, and any other related matters.
Policy Development: Develop and implement written compliance policies, guidelines, and SOP for distributors/CSOs/Promoter channels on the appropriate implementation of laws, regulations, rules, code of conduct, standards, and best practices.
Policy Evaluation and Oversight: Assess the appropriateness of compliance policies, procedures, and guidelines related to distribution channels, ensure follow-up of any identified deficiencies, make recommendations for amendments where necessary, and supervise the implementation of corrective measures to mitigate identified deficiencies.
Misconduct Reporting: Ensure allegations of misconduct are timely reported pursuant to established policies of the company.
Investigative Support: Assist in conducting and reporting internal investigations and maintain confidentiality of information.
Compliance Training: Conduct compliance training for distributors/CSOs/promoters and deploy global training; develop and conduct staff compliance training on a regular basis.
Global Risk Understanding: Fully understand the complex landscape of global risk, reputational risk, local legal and regulatory risk, and local codes and ethics standards as pertains to and impacts the activities conducted by the company; review all materials related to distribution channels business promotion activities, including sales campaigns, marketing pre-approval requests, etc.
Business Guidance: Provide advice and guidance to the business on compliance matters, including interactions and practices with healthcare professionals, healthcare organizations, government officials, and patient associations.
Compliance Reviews: Conduct ad-hoc/regular compliance update exercises/reviews and testing on distribution-related matters.
Compliance Reporting: Compile compliance-related reports both on a regular and ad-hoc basis.
Market Trend Analysis: Actively follow compliance trends in the market and regulatory environment, including in business practices and evolving compliance-related legislation.

18. Compliance Manager Responsibilities

Compliance Program Support: Provide support on compliance program implementation at regional level.
Compliance Improvement Design: Design and implement improvement actions regarding compliance issues at regional level.
Fee Application Review: Review and approve day-to-day HCP speaker fee application on time.
Business-Compliance Liaison: Connect between business team and compliance team to ensure one voice to all business units at regional level, ensure voice from each other can be heard and well understood.
Compliance Advisory: Address regional team’s queries and provide the proper support/related compliance advice, support regional business stakeholder on various compliance initiatives to align with business needs.
Policy Clarification: Clarify compliance policy and procedures at regional level.
Compliance Training: Provide the specific trainings to designated regions/teams to reinforce compliance awareness and reduce potential compliance risk.
Training Monitoring: Monitor the completion of (e)-training courses and take appropriate action to ensure the completion target rate are met.
Data Analysis: Compliance data preparation and analysis.
Behavior Reporting: Prepare regional level compliance behavior report.
Data Insight Analysis: Get the insights from the data and identify the improvement area on regional basis.
Stakeholder Meetings: Set up monthly catch-up meeting with regional business stakeholders to interpret the data results and take appropriate action.
Audit Support: Support internal audit preparation and follow up.
Compliance Program Implementation: Implement a comprehensive program that ensures sustained and organization-wide compliance with applicable laws and regulations.
Department Operations Management: Manage the execution of day-to-day operations of the Compliance department.

19. Compliance Manager Accountabilities

Policy Development: Develops policies and procedures that support and enhance the understanding of VAS programs and operational capabilities.
Process Implementation: Drives process implementation and tracking with internal stakeholders to ensure customer compliance guidelines are followed.
Operational Cost Alignment: Requests and aligns with DC Operations and Sales for operational VAS costs and feasibility.
Industry Standards Awareness: Maintains ongoing awareness of industry standards that impact compliance opportunities.
Information Flow Management: Manages the flow of compliance-related customer information throughout the organization.
Program Reporting: Reports the status of current programs and new customer requests to minimize exposure to non-compliance offsets.
Risk Assessment: Assesses related compliance risks in relation to business activities and provides practical solutions to mitigate risks.
Business Advisory: Provides advisory to the business units corresponding to corporate compliance regulations and policies.
Policy Implementation: Implements and maintains corporate compliance policies and procedures as well as local laws and regulations within these business units.
Compliance Awareness Driving: Drives awareness of all compliance-related policies and procedures within all business units.
Compliance Monitoring: Performs and oversees compliance monitoring activities within all business units.
Case Management: Manages speak cases, including conducting end-to-end investigations.
Compliance Initiative Leadership: Leads and implements compliance initiatives together with internal stakeholders.
Policy Updates and Audits: Updates internal policies, procedures, and documentation, performs regular audits to detect gaps and apply corrective action.
Staff Training Development: Develops and delivers staff trainings to enhance business ethics, compliance awareness, and education.
Compliance Contact Point: Serves as a central point of contact for compliance-related inquiries and determines the appropriate course of action.

20. Compliance Manager Functions

Compliance Audits Leadership: Autonomously lead employment compliance audits/reviews to identify risks to the company and instances of non-compliance with country laws and regulations, and related priorities, in conjunction with outside counsels.
Meeting Preparation: Prepare Works Council meeting materials and agenda where required as well as attend the meeting.
Employee Relations Advice: Advise People Business Partners on employee relations topics such as termination, employment contract, international mobility, etc.
HR Process Evaluation: Continuously evaluate HR processes for any compliance gaps or policy conflicts and drive projects to mitigate those risks with the HR process owners.
Compliance Planning: Formulate and execute plans that support compliance, including developing and proposing corrective actions complying with applicable government reporting requirements.
Training Provision: Provide training as necessary to People team and recruiters.
Project Participation: Participate in special projects, some of which are global in scope, including work with Center of Expertise and cross-regional policies or procedures.
Trend Analysis: Track and analyze employer issue trends, diagnose root causes, and develop recommendations for corrective strategies.
Compliance Practices Confirmation: Confirm or improve organizational practices related to risk and compliance with legal counsel.
Data Privacy Enforcement: Execute and ensure adherence to Data Privacy and General Data Protection Regulation (GDPR).
Stakeholder Communication: Communicates customer requirements and the penalties associated with non-compliance while pushing for exemptions or new agreements with key internal stakeholders.
Negotiation: Negotiates waiver agreements and assist the Credit and Sales teams in the settlement of current account balances where collectible chargeback dollars have become high or excessive.
Team Assessment: Regularly performs team workload/capacity assessments to ensure effectiveness and team engagement, especially on high impact activities.
KPI Management: Takes ownership and is fully prepared to present monthly KPI’s to leadership for adherence to chargeback reductions/eliminations.

21. Compliance Manager Roles

BCM Improvement Cycle Enforcement: Ensure the continuous improvement cycle for BCM is followed through and supported by all internal stakeholders.
Meeting Management: Host and document meetings and report back to the financial control team.
BCM Planning: Develop a sustainable and scalable plan for documentation, training, and awareness of BCM that is compliant and supports the way of working.
Safety Standards Optimization: Optimize Food Safety, Fire Safety, and Workplace Safety Management to create a global approach with relevant local variation based on code and ensure that all documentation and requirements are logged.
Operational Permit Management: Manage all operational permitting, including the central storage and validity of all relevant documentation, for the entire process from compliance research for potential new deals to pre-opening setup and running hotels.
Risk Assessment Management: Alongside hotel teams and key strategic partners, ensure Risk Assessment documentation is up to date and adjusted in line with changes in operational processes and positions.
Health and Safety Culture Support: Support a positive culture of health and safety in the workplace in support of the broader successful operations of the hotels.
Training Compliance Coordination: Work together with the Learning & Development and area teams to ensure all required training is done and up to date to comply with local legislation.
Non-Compliance Resolution: Ensure that any non-compliance issues are addressed with the necessary stakeholders and prompt and appropriate action is taken to correct any issues and, where appropriate, initiate additional training and/or the implementation of additional processes to mitigate future risk.
Incident Reporting: Ensure a record of all incidents across the properties is maintained and reported on, identifying trends that need to be addressed to prevent future incidents.
Compliance Visits: Conduct unannounced property visits to check on compliance and health & safety matters.
Risk Management Representation: Be the representative of Operations in the company-wide Risk Management circle.

22. Compliance Manager Additional Details

Regulatory Monitoring: Monitor, analyze, assess, and communicate new regulatory and GI Code of Practice developments that affect the operation of the company and update compliance arrangements.
Compliance Assurance: Ensure compliance with regulatory requirements within binder agreements and similar.
Compliance Reviews: Conduct internal compliance reviews of key company processes.
Marketing Compliance Management: Manage the ongoing review and finalization of company and partner marketing material and promotions.
Risk Management: Identify, manage, and mitigate compliance and regulatory risks.
Operational Risk Framework Maintenance: Ensure the operational risk and compliance framework of the group is maintained, embedded in the business and supported by an appropriate controls framework.
Framework Supervision: Monitoring and supervision of the group framework and compliance with the businesses obligations as an AFSL holder, and under the GI code of practice.
Compliance Register Maintenance: Keep all group compliance registers up to date and escalate risks and issues to senior management with recommendations for resolution.
Controls Testing: Undertake quarterly controls testing, undertake analysis, reporting, and recommendations for improvements.
Training Implementation: Preparing and implementing staff training programs.
Incident Management: Identify, raise, and engage senior management on incidents of non-compliance and breaches of obligations including reportable situations.
Trend Analysis: Identify themes and trends from relevant data including incidents, breaches, complaints, and control testing and report to senior management with recommendations for action.
Complaint Monitoring: Monitor complaints to ensure they are managed in accordance with the group’s complaint management procedures.
International Coordination: Coordination with international offices on group compliance matters.
Data Protection Monitoring: Monitoring of local data protection legislation, supporting group-wide data protection framework, reviewing and signing off data protection impact assessments.

23. Compliance Manager Essential Functions

Non-Compliance Program Management: Manage the day-to-day operations of an enterprise-wide non-compliance program focused on maintaining compliant external supplier engagements.
Compliance Leadership: Drive connected compliance efforts through strategic thought leadership, consistency in processes and services, and using cutting-edge technology to drive automation.
Process Development: Document and develop processes to drive scalability within the Controls Monitoring & Improvement team.
Content Curation Assistance: Assist with the curation, dissemination, and basic creation of key content and deliverables.
Metrics Analysis: Track and discern actionable insights from metrics/trends and make recommendations to appropriate Microsoft Teams to action areas of higher risk.
Data Analysis for Compliance: Use compliance data to determine themes and root cause detection across a broad data set.
Stakeholder Accountability: Hold 3rd party suppliers and internal stakeholders accountable for correct action plans.
Data Protection Responses: Respond to inquiries relating to data protection, breach reporting to local data authorities, etc.
Financial Crime Monitoring: Monitor and assess financial crime and sanctions risks in accordance with the company’s financial crime procedures and to conduct appropriate international sanctions screening.
Policy Development Support: Occasionally work with senior business leaders to develop local guidance/policies aligning business practices and strategies with company policies and guidance.
Exception Highlighting: Highlight any exceptions to leadership and ensure approvals are in place.
Audit Coordination: Coordinate compliance audits, oversee the fulfillments of auditor requests, act as liaison between business and auditors during on-site activities.
System Implementation and Modification: Develop, implement, modify, and execute Affiliate local system for reporting, responding to concerns as well as corrective actions.
Trend Tracking and Correction Proposals: Oversee the tracking and trending and propose recommendations for corrective actions.
Compliance Partnership: Partner with business leaders in designated functions, which includes providing compliance advice to designated functions, deliver compliance training, conducting compliance review and approval for projects.

24. Compliance Manager Role Purpose

Regulatory Analysis: Assess new and changing regulatory requirements for the distribution of wealth products and provide analysis support for business management.
Project Participation: Participate in various project working groups to provide regulatory compliance advice and identify legislative/regulatory gaps and risks.
Policy Development: Make recommendations and provide advice to support the ongoing development of policies and procedures.
Marketing Compliance Review: Review and approve marketing material to ensure compliance with market conduct and regulatory requirements.
Control Measures Monitoring: Monitor control measures within individual business units to ensure execution and effectiveness.
Leadership Initiatives: Lead various initiatives for the Compliance team and initiate process enhancements.
Risk Reporting: Support reporting related to key compliance risks and issues.
Regulatory Communication: Deliver high quality analysis and communication around relevant regulatory developments and lead on associated regulatory change, policy, and project advice internally and with external trade associations.
Process Development: Support the development of first-class compliance and business processes, policies, manuals, plans, and guides suitable for the Irish market.
Project Support: Deliver strong support on regulatory, business, and strategic change projects.
Compliance Training: Deliver high quality training as part of the compliance training curriculum.
Leadership Delegation: Deputise for the Compliance Director at some meetings.
Team Oversight: Be responsible for the oversight and support provided by the team to Ireland.
Committee Management: Organise and own the local Operational Compliance Committee.
Expert Collaboration: Work closely with the subject matter experts in the and cover all topics to include CBoI regulation, financial crime, AML, and data protection topics.
Compliance Advisory: Provide compliance advice, solutions, and recommendations to senior management and the business on all aspects of financial services products and services offered by Ireland.

25. Compliance Manager General Responsibilities

Compliance Program Support: Assist the Head of Compliance to develop and maintain the overall compliance program.
EU Compliance Oversight: Plan and perform oversight/monitoring from an EU perspective over certain compliance areas, taking a risk-based approach, including reporting.
Business Compliance Support: Support and advise business requests from a compliance perspective.
Regulatory Updates Monitoring: Keep updates with regulatory changes that impact products, services, and business activities.
Regulatory Relationship Management: Assist the Head of Compliance to manage regulatory relationships in various EU jurisdictions.
Stakeholder Engagement: Set up and maintain contact with key stakeholders within relevant processes.
Compliance Improvement Initiatives: Identify and drive opportunities in the organization to improve compliance efforts and stimulate compliance awareness and compliant behavior.
Business Process Understanding: Gain an in-depth understanding of the business processes and assess the relevant compliance risks and controls.
Compliance Policy Development: Develop, modify, and execute compliance program policies and standards.
Compliance Training Delivery: Create and deliver compliance training to increase compliance awareness.
Audit Participation: Participate in external and internal audits, as well as projects.
Policy Maintenance and Awareness: Responsible for the maintenance and development of compliance policies and procedures and raising awareness through training as appropriate.
Executive Reporting: Report to the Executive and Board Audit Committees for the area of responsibility to assess the state of the compliance of the business, as well as provide regulatory advice on queries on any area of FCA regulation.

26. Compliance Manager Key Accountabilities

Compliance Oversight: Works independently and is accountable to provide compliance oversight and guidance for consumer banking products, such as Mortgage, Credit Cards, Unsecured Lending, and Deposit Products.
Regulatory Expertise: Subject matter expert on consumer banking regulations.
Stakeholder Engagement: Engages stakeholders to take action, serves as a source of expert advice, influences change, frames information in a broader organizational context.
Leadership Guidance: Provides leadership guidance, makes recommendations, and collaborates with business to ensure that solutions meet the business needs on a complex project or program.
Risk Assessments: Performs compliance risk assessments and control effectiveness reviews.
Regulatory Support: Assists with regulatory reviews including inquiries, audits, and exams.
Issue Oversight: Oversees issues to determine root causes, action plans, and remediation.
Compliance Reviews Management: Manages the performance of independent compliance reviews that measure adherence to federal and state law regulatory requirements impacting the consumer product lifecycle.
Regulatory Research: Conducts regulatory research that may involve internal or outside counsel or third-party assistance.
Material Review: Reviews consumer product disclosures, marketing materials, and collateral.
Training Development: Develops compliance training content for consumer products.
Complaint Analysis: Analyzes customer complaints.
Risk Management Monitoring: Oversees business line Third Party Risk Management monitoring.

27. Compliance Manager Duties

Process and Regulation Evaluation: Reviewing and evaluating the observance of inner processes and regulations.
Company Compliance Assurance: Providing the company’s compliant and lawful operation.
Consumer Complaints Monitoring: Monitor the resolution of consumer complaints, oversee fraud investigations involving customer accounts and recovery funds.
Internal Investigations Conduct: Conduct internal investigations of employee activities where there are violations of company policy or regulation.
Management Consultation: Consult with, and report to the Country Manager on findings and play a lead role in updating training practices or manuals for employees.
Product Compliance Improvement: Leverage data to continuously improve Product Compliance.
Regulatory Compliance in Product Development: Work with the product development and other business teams to ensure that all regulated activities stay within the regulatory boundaries applicable with respect to payments and electronic money issuance.
Regulatory Impact Assessments: Carry out regulatory impact assessments on any of the products (including new features, changes to existing features, or the rollout of a new product line) any new or changing regulation, guidelines, or regulatory technical standard, and where relevant add value to any inflight industry consultations.
Strategic Compliance Advice: Responsible for supporting the business in achieving its strategic goals through clear and pragmatic compliance advice.
Regulatory Risk Management: Working with the compliance team and relevant senior management to maintain and implement the organization's strategic and tactical approach to regulatory risk and support the delivery of the compliance plan.
SME Guidance on Regulatory Compliance: Responsible for providing SME guidance and support for the FCA regulated areas of the business, as well as support and enable the business to make operational decisions taking into account the regulator risks and challenges.

28. Compliance Manager Details and Accountabilities

Compliance Management: Ensure Equinix Security and Business Continuity practices remain compliant to the Equinix EMEA / Global Standard / Compliance Manager.
Audit Management: Manage auditing of the ISMS, BCMS & Quality Management Systems (QMS) in alignment with business requirements.
Issue Reporting: Reporting issues to country and Regional Compliance management.
Audit Program Oversight: Ensuring the effective management, monitoring, and reporting of an effective Security and BCM audit program including managing external audits.
Training Provision: Provide Security and BCM training and support to Country level Security teams to ensure consistent standards.
Risk Assessment Coordination: Work with Regional Security and BCM Manager and country teams to ensure a consistent approach to assess Security and Business Continuity risks and the management of significant risks.
System Setup Assistance: Assist country teams in the setup of ISMS, BCMS & QMS, reporting to the central team.
Documentation Management: Ensure ISMS documentation for the Security Management systems remains up to date and appropriate for the business needs.
KPI Analysis: Collect and review Security and Business Continuity KPI’s from the country management and provide the Region Compliance Senior Manager with appropriate reports for senior management discussion.
Compliance Monitoring: Ensure compliance issues are added to and monitored on the Qualsys (Corrective Action) system.
Corrective Action Monitoring: Monitoring internal corrective actions and improvements for effectiveness.
Improvement Plan Support: Supporting the production and progressing of Security and BCM improvement plans throughout the region to support continual improvement.
Implementation Support: Support ISMS, BCMS & QMS implementation plans.
Liaison for Resolutions: Liaise with the Operations and Security teams with regards to any gaps and/or findings to ensure timely resolution.
Crisis Management Assistance: Assist the country management in the event of a major security breach or crisis situation, ensuring effective investigation has been carried out.

29. Compliance Manager Tasks

Security and Continuity Statistics Collection: Collect and, where necessary, calculate Security and Business Continuity Statistics for Management Review.
Process Improvement Collaboration: Work with process owners to continuously improve processes & procedures.
Procedure Documentation: Capture uncontrolled and undocumented procedures within the system.
Contractor Performance Review: Review contractor performance on sites and arrange meetings with contractor management where there are Security issues.
Security Design Reviews: Perform design reviews on construction projects working with Project Managers to ensure areas of poor Security Standards are addressed.
Security Team Liaison: Liaise with the Global and EMEA Security and Business Continuity teams regarding any process improvement initiatives.
Standards Implementation: Roll out changes to the ISMS, BCMS & QMS standards in region.
Systems Integration Assistance: Assist in the merging of any new acquisitions into the Equinix IS and BC Management Systems.
Compliance Meeting Attendance: Attend Compliance Meetings with the local country compliance teams on a regular basis to discuss issues and trends.
Management Support for Security Issues: Assist Country management to ensure all Security and Business Continuity issues are consistently recorded, adequately investigated, and reviewed to prevent reoccurrence.
Compliance Efficiency Improvement: Proactively identify and champion opportunities to improve compliance efficiencies and minimize risks.
Risk Assessments: Perform risk assessments across the firm to identify gaps and strengthen controls.
Compliance Project Execution: Perform general compliance projects and tasks.
Data Management for Reporting: Gather and manage data for enterprise reporting purposes.
Compliance Research: Perform research on ad hoc compliance policies and regulations.

30. Compliance Manager Roles

Program Management: Responsible for managing the implementation of the Ethics, Privacy, and Compliance initiatives across an assigned area of the enterprise.
Policy Implementation: Implements and ensures adherence to the Corporate Ethics, Privacy, and Compliance Program policies and procedures.
Audit Coordination: Coordinates support and monitors regulatory and government audits.
Action Plan Implementation: Implements preventive and corrective action plans.
Privacy Supervision: Supervises and coordinates the research of disclosures of protected health information and ensures timely notification to the corporate Privacy team. Helps in Privacy investigations.
Compliance Planning: Works with Anthem Compliance teams to develop department work plans and status reporting to leadership compliance committees.
Compliance Investigations: Conducts investigations and validation reviews to assess compliance of business processes with applicable laws, regulations, company policies, and procedures.
Regulatory Support: Assists in the corporate implementation of new laws or regulations. Governs existing laws and regulations adherence.
Training Assistance: Assists in training new hires to deliver induction and advanced sessions on Ethics, Privacy, and Compliance.
Awareness Campaigns: Creates internal and external awareness using electronic and print media.
Program Development: Work with Research to enhance and develop this program.
Regulatory Updates: Perform the annual and ad hoc updates to Form ADV.
Training Development: Assist in the development of training materials and presentations.
Program Management: Manage the Volcker program for FRIM.

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