Job Summary:

• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Actively update, maintain, and monitor the Freshdesk ticket system during working hours.
• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Coordinate resources from the Engineering team and Product team to resolve customer issues
• Creating training materials about computer troubleshooting and usage. 
• Maintain knowledge base of FAQ and known issues
• Handling technical investigations with global support engineers
• Handling emergency recoveries upon customer's requests
• Handling both hardware and software issues

Skills on Resume: 

• Technical Troubleshooting (Hard Skills)
• System Administration (Hard Skills)
• Customer Service (Soft Skills)
• Ticket Management (Hard Skills)
• Collaboration and Coordination (Soft Skills)
• Educational Material Development (Hard Skills)
• Knowledge Management (Hard Skills)
• Emergency Response (Hard Skills)

Job Summary:

• Perform complex, high-impact Tier-3 Engineering Support and Troubleshooting tasks
• Solve complex and broad-reaching problems faced by customers worldwide
• Interface directly with customers to assist with Product Support related inquiries
• Assist customers with product installation and training
• Follow documentation and training materials to diagnose and resolve customer issues
• Create/update documentation after resolution of issues
• Update all support task activity into tracking and escalation tools
• Provide Technical Support to customers for operational and maintenance aspects of products
• Troubleshoot research and resolves customer issues
• Serve as customer contact for technical and service-related problems
• Diagnose mechanical, hardware, software and systems failures using established procedures

Skills on Resume: 

• Advanced Engineering Support (Hard Skills)
• Problem Solving (Hard Skills)
• Customer Interaction (Soft Skills)
• Product Installation Training (Hard Skills)
• Documentation Skills (Hard Skills)
• Record Keeping (Hard Skills)
• Technical Support (Hard Skills)
• Technical Diagnostics (Hard Skills)

Job Summary:

• Creating new means of addressing customer technical issues
• Determine the most cost-effective resolution to minimize customer downtime
• Develop and maintain positive customer relations through effective communication and customer focus
• Coordinate with various functions/groups within the company to ensure customer requests are handled appropriately and promptly
• Test engineering releases before sending them on to customers
• Assist customers in pre-sales activity to help them choose the right product based on their specific needs
• Interface with sales teams to provide sales support such as answering pricing questions, part numbers, annual maintenance renewals, etc.
• Assist in reviewing, enhancing and even preparing end-user documentation and administration guides.
• Serve as the main point of contact for all infrastructure and cabling needs.
• Responsible for strategic planning around Layer 1 IP technology structure and support.
• Responsible for being the primary design engineer for BMS-related technologies.

Skills on Resume: 

• Innovative Problem Solving (Hard Skills)
• Cost-Benefit Analysis (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Cross-Functional Coordination (Soft Skills)
• Testing and Validation (Hard Skills)
• Pre-sales Technical Consulting (Hard Skills)
• Sales Support (Soft Skills)
• Technical Documentation (Hard Skills)