• Enable and guide the design of integrated solutions meeting current and future backlog items
• Lead design of architecture within the product team for integrated solutions in line with enterprise architectural standards, reference architectures
• Enterprise roadmaps across data, Infrastructure, process, and service Ensure applicable standards are adhered to in terms of design and documentation of the product solutions
• Provide advice on technical aspects of systems development and integration in line with technical strategies, standards, etc.
• Focus on ‘how’ related to designing a highly functional user experience
• Focus on user experience and automation
• Design stories to improve user experience, user interfaces, and automation across the Agile team
• Shared ownership for supporting and monitoring the products (Product/Application Support Level 2)
• Serve as the technical architectural lead for analyzing product requirements and designing solutions.
• Lead and mentor the development team through product and project implementations.
• Provide technical input into customer proposals such as work breakdown structures, staffing levels, project organization
• Transition planning, performance work statements/metrics, quality assurance, risk mitigation, and pricing.
• Serve as Subject Matter Expert when responding to customer technical requirements.

Skills: Integrated Solution Design, Architectural Leadership, Standards Compliance & Documentation, Technical Strategy Advisory, User Experience Design, Agile Development & Automation, Product Support & Monitoring, Technical Solution Analysis & Proposal Development

• Work with internal and external delivery and technical partners to design, plan, and coordinate the processes for the provision of organizational information systems.
• Elicit designs from business and technical requirements using various techniques and create conceptual and end-to-end designs for approval by the Technical Design Authority.
• Create detailed documentation aligned to TOGAF and the BDAT model, in a consumable format for all audiences technical or business in a timely manner,
• Ensuring governance bodies are pre-warmed to the content.
• Critically evaluate information, gathered from multiple sources, reconcile conflicts
• Decompose high-level information into detailed and accurate structures.
• Be a standing member of the Technical Design Authority to peer review the work of architects.
• Serve as the primary conduit between IT and Operational Teams during the discovery process and be responsible for finalizing direction, solution, and requirements for client integrations.
• Demonstrate leadership by working with different teams to understand the evolving platform and integration efforts based on internal stakeholder, client and regulatory, compliance, and legal needs.
• Work to get the team (delivery team, sponsors, and stakeholders) aligned with the architectural vision and ensure that the actual solution delivery is in line with the intended architecture.
• Identify problems in delivery and fight for effective approaches.
• Collaborate and ensure consistent messaging and continually ensure alignment on all facets of solution delivery.
• Accountable for the successful delivery of solutions and be responsible and take ownership of how the work is done and is delivered.

Skills: Systems Design and Planning, Requirements Elicitation and Documentation, Governance and TOGAF Compliance, Information Analysis and Reconciliation, Detailed Architectural Decomposition, Technical Design Authority Participation, IT and Operations Integration, Leadership and Team Alignment

• Technical resource for the field sales force and works in a consultative manner 
• Support complex sales cycles across all solutions.  
• Articulate technology and product positioning to both business and technical users.  
• Serves customers and potential clients by helping confirm
• Confirming the specific configuration of products (in conjunction with existing products)
• Representing as a product expert.
• Actively driving and managing the specific configuration requirements  
• Ensure the proper solution is identified, sold, contracted, and implemented.  
• Work in conjunction with the sales team as the key technical advisor and product advocate for products. 
• Coordinating with the sales rep to best understand the client’s specific business need, solution requirements, and pain points to establish a clear solution configuration with detailed pricing 
• Responsible for representing the product to customers and delivery of product demonstrations 
• Assist in responding to functional and technical elements of RFIs/RFPs, with a key focus on partnering with the sales rep to formulate a strong strategy for the proposal response 
• Convey client customization requirements to Implementation and Product Management teams 
• Holistic product needs/challenges that are represented in the sales cycles and market 

Skills: Consultative Sales Support, Complex Sales Cycle Management, Technology and Product Articulation, Product Configuration Consultation, Technical Advisory and Advocacy, Solution Implementation Coordination, Product Demonstration and Presentation, RFI/RFP Response Assistance

• Orchestrate and manage any Proof of Concepts (POCs) that are  in the enterprise sales cycle 
• Able to travel throughout the sales territory 
• Support RegEd sales reps and sales cycles 
• Attend and participate in client meetings (exploratory calls, demos, presentations) 
• Documentation of potential client configuration requirements 
• Meeting notes and tracking of meeting takeaway assignments documentation 
• Participate in the review of client proposals for specific customer requirements 
• Assist in the review of contracts to ensure the proper configuration is documented 
• Support the transition from the sales process through to the implementation process for optimal knowledge transfer 
• Contributes to product management roadmap development  
• Identifying short-term and long-range issues that must be addressed to ensure sales success 
• Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments 
• Collaborate with marketing and product management in the prioritization and/or development of various sales tools

Skills: Project Management, Communication Skills, Documentation Expertise, Sales Support, Client Relationship Management, Strategic Thinking, Industry Knowledge, Collaboration

• Collaborate with the departments within BPO Programs, Business System Services (BSS), Advanced Solutions Group (ASG), Business Information Services (BIS), Marketing, and Design, and align with technology strategies defined on each engagement.
• Coordinate technical kick-off sessions by providing detailed product architecture overviews and determining the design, integration, and development plans.
• Coordinate review meetings with BSS technical resources
• Provide management with status updates on the solution design and roadmap, release schedules, and specific product features that are relevant to architecture.
• Develop sample applications demonstrating the use of the designed solutions' advanced functionality and APIs
• Identifies best practices and consults on content for training courses and the  knowledge base
• Participate in the onboarding and mentoring of new Solution Architects.
• Provide architecture leadership in developing technical solutions
• Scalable and reusable for all software development done by the product team for current and future product development.
• Ensure solutions are scalable and engineered to handle the growing use and functional demands of the product roadmap.

Skills: Cross-department collaboration, Technical Coordination and Planning, Facilitation and Meeting Management, Communication and Reporting, Application Development and Demonstrations, Best Practice Identification and Training, Onboarding and Mentoring, Architecture Leadership and Scalability.

• Promote innovative solutions and best practices for scalable and secure layered product development.
• Champion with Director of BPO Programs best practices that have a measurable impact on the delivery of company strategic directives.
• Contributor to strategic projects.
• Recognized as a technical expert within and outside the company.
• Deliver innovative, unprecedented solutions to complicated business problems.
• Partners with 3rd party premier technology leaders in the industry
• Meet the demands of the rapidly changing enterprise solutions industry.
• Work with engineering Project Management to create development planning milestones to completion.
• Maintain communications with developers until the solution is created, tested, validated and approved for deployment.
• Day-to-day management of any external relationships related to procuring external Architecture resources or services

Skills: Innovative Problem-Solving, Best Practices Implementation, Project Contribution, Technical Expertise, Partnership Management, Adaptability in Rapidly Changing Environment, Project Management Collaboration, Stakeholder Communication and Management

• Experience in Biq Query or cloud data warehousing
• Experience in Oracle Golden Gate or data replication tools
• Experience in Solutions Architecture related to Data and Information Solutions.
• Experience in Teradata and Informatica experience or related applications.
• Experience working in a cross-functional environment.
• Expertise in designing traditional data warehouse systems
• Experience in client management skills
• Experience in troubleshooting and analytical skills
• Working experience in CI/CD using tools and automation capabilities
• Working experience in Microservices, public-facing APIs and API Gateways, Java, REST

Qualifications: BS in Computer Science with 2 years of Experience

• Experience in Messaging Based Architecture e.g. Kafka and MQ
• Experience in Enterprise Caching Architectures e.g. Gemfire
• Experience in Service Oriented Architecture
• Experience in Enterprise Integration Patterns
• Decision Science Experience, Including Machine Learning or Artificial Intelligence
• Experience in Forecast and Demand Planning Applications
• Experience in Property Management Systems (eg. Opera PMS, Oasis, Amadeus),
• Experience in Point of Sale Systems (eg. Symphony)
• Experience in Service Optimization (eg. HotSOS) and AWS, GCP or Azure
• Experience with Data Entitlements/Access control on data storage systems.

Qualifications: BA in Information Technology with 4 years of Experience

• Experience in hands-on Integrations including custom map development, API development, XSD, REST, and SOAP-based services.
• Working knowledge of a broad range of data storage systems, e.g. columnar/SQL, key-value, and document stores.
• Working knowledge of Java and Scala, with experience in Spring framework.
• Created functional/technical design documents, technical specifications, and complex architectural diagrams.
• Experience working with 3rd party integration partners, testing interconnected services, and troubleshooting multifaceted integration failures.
• Strong customer-facing, verbal, and written communication skills.
• Experience designing and implementing Integration Software / Middleware tools, e.g. XSLT, SAP PI/XI, MuleSoft, CGI
• Experience with Single Sign-On (SSO) integrations, protocols (SAML 2.0), and Identity Providers (Okta, ADFS, OneLogin, MS AD, Azure AD, etc.).
• Proven track record building production technology in Java and Scala at enterprise scale
• Experience building or implementing client-side database drivers (ODBC/JDBC), libraries, or separate proxies/connection pooling and buffer solutions.
• Extreme ownership, bias for action, and willingness to roll sleeves -   enjoy writing code and shipping products regularly.

Qualifications: BA in Software Engineering with 5 years of Experience

• Substantial experience in a presales position.
• Proven and successful experience in working with sales.
• Proven track record in successful customer solution design in specific ICT (information and communication technologies) areas such as managed networking, voice, unified communications, managed IT, project and service management.
• Experience in designing and selling such services fibre, copper, DSL transmission services, Ethernet and IP private networks, access to the Internet, resiliency and security services, SDN/SDWAN, TDM voice, VoIP, IP Telephony, Intelligent Numbers, IVR, etc.
• Experience in working with international teams.
• Experience in providing a track record in business and ICT transformation solutions.
• Experience in provenịng expertise of how to apply architectural thinking to mission, strategy, and vision in innovative ways that deliver positive impact and results to the business.
• Strong communication and presentation skills
• Strong sales Acumen and Fluent English
• Experience in Commercial Acumen - good understanding of pricing strategies, financial analysis methods, and negotiation strategies

Qualifications: BA in Network Engineering with 6 years of Experience

• Excellent understanding of ICT customer challenges, technologies, and the competitive environment.
• Proven technical skills in building Solutions with Ethernet, IP, SDN/SDWAN, Security, Cloud Service Providers, and/or Unified Communications products.
• Experience in Managed networking such as protocol stack, IP addressing, routing protocols, Transmission (SDH, EoSDH, MSP, DWDM, Ethernet), MPLS, VPNs, interfaces and standards), SDN, NFV, SD-WAN (Versa), 
• Experience in connectivity to Cloud Solution Providers such as AWS, Azure, GCP, Oracle, and SAP (via Microsoft)
• Experience in IPT Cisco and/or Avaya and/or Microsoft Skype for Business / Teams and/or Audiocodes, SBC, VoIP, SIP, IN/IVR, call center solutions, unified communications, and messaging.
• Certifications in one of the previous areas of expertise such as Cisco CCNP (Voice, Security, Routing, and Switching), Microsoft Skype for Business / Teams, ITIL, TOGAF, SDWAN – Cisco or Silverpeak. 
• Knowledge of market standard ICT management tools.
• Familiar with Professional Services methodology
• Ability to partner with technical and business-oriented teams
• Experienced in managing multiple stakeholders
• In possession of an active Secret security clearance

Qualifications: BS in Business Information Systems with 3 years of Experience

• Track record in delivering complex, enterprise solutions
• Capable of making and guiding effective decisions, explaining clearly how the decision has been reached.
• Ability to understand technical disputes across varying levels of complexity and risk.
• Ability to work with business and technology stakeholders to translate business problems into technical designs.
• Ability to look beyond the immediate technical problem and identify the wider implications.
• Experience in understanding technical governance and is able to participate in or deliver the assurance of a service.
• Capable of producing strategy for technology that meets business needs. 
• Able to create, refine, and challenge patterns, standards, policies, roadmaps and vision statements. Proactively setting strategy.
• Experience in large-scale, complex, technology delivery experience
• Extensive work with the Software Development and Product Development Lifecycle and Agile delivery methods, including Scaled Agile

Qualifications: BS in Network Engineering with 2 years of Experience