Job Summary: 

• Lead the strategy, development, and performance of the Project and Product, especially in the Loyalty platform
• Review UI/UX for enhanced engagement in content
• Continuous feature extension and user experience enhancements
• Architect a world-class product organization to help execute the vision
• Oversee a research-driven and analytically-based approach to product ideation and evolution
• Author and communicate key program messaging to important internal and external constituencies
• Drive product vision and strategy, creating roadmaps, directing staffing such as product management, data science, data engineering, marketing, etc.
• Define and build the functional capabilities roadmap for multiple projects
• Collaborate with stakeholders from technology, operations, product management and coverage segments
• Define and prioritise product backlog with considerations of business needs and opportunities, competitive landscape, regulations and bottom line to increase stakeholders' value
• Demonstrate thought leadership and customer-centric design thinking in delivering a seamless user experience

Skills on Resume: 

• Product Strategy (Hard Skills)
• Roadmap Planning (Hard Skills)
• Backlog Prioritization (Hard Skills)
• UX Evaluation (Hard Skills)
• Data Analytics (Hard Skills)
• Market Research (Hard Skills)
• Stakeholder Management (Soft Skills)
• Thought Leadership (Soft Skills)

Job Summary: 

• Work closely with internal and external stakeholders to create and own the product roadmap for the seller platform and represent the customer within the development process
• Articulate product vision, write requirements, and maintain/prioritise the product backlog
• Participate in daily scrum meetings, planning, reviews and retrospectives
• Conduct Customer research to understand the needs of the existing and future customers
• Work on defining and delivering products, including catalogue quality, brand and category management, seller analytics, monetization features, product catalogue creation, and inventory management
• Analyze performance data, app reviews, market, audience and competitor insights to drive decision-making and lead new Product Discovery
• Define and brief objectives for product improvement and development based on insights, stakeholder and partner input, current strategy, and creative experience
• Point of contact for LEGO Building Instructions app and related experiences towards partners up and down the value chain, i.e., development teams, LEGO physical product teams, legal and child safety, marketing teams and senior management

Skills on Resume: 

• Product Roadmapping (Hard Skills)
• Backlog Prioritization (Hard Skills)
• Requirements Writing (Hard Skills)
• Agile Ceremonies (Hard Skills)
• Customer Research (Hard Skills)
• Data Analysis (Hard Skills)
• Product Discovery (Hard Skills)
• Stakeholder Management (Soft Skills)

Job Summary: 

• Develop and own the feature for Viact products
• Understand the competitive landscape and maintain market insights across the industry
• Partner with internal stakeholders to review features launching and ensure alignment
• Communicate the product vision to stakeholders, driving common understanding and alignment on priorities
• Help the PM Lead with end-to-end features development
• Write detailed (technical and non-technical) requirements for developers and work with them to ensure that the features are delivered
• Establish and drive a high-performance product development environment, with clear performance KPIs

Skills on Resume: 

• Feature Ownership (Hard Skills)
• Market Intelligence (Hard Skills)
• Stakeholder Alignment (Soft Skills)
• Vision Communication (Soft Skills)
• End-to-End Delivery (Hard Skills)
• Requirements Writing (Hard Skills)
• Developer Collaboration (Soft Skills)
• KPI Management (Hard Skills)

Job Summary: 

• Design/ definition of the product flow of features or services that adapt the current system structure and development strategy
• Driven product improvement with a clear vision about scale, stability and supporting/foundation abilities of the promotion core
• Coordinate all stakeholders, make sure products delivered can maximize business outcomes and reach the expected delivery timeline
• Build, collect, and analyze data from user interaction (including internal as operation teams, external as ZaloPay end-users), giving product insights and a plan to improve product performance and quality
• Take ownership of projects and coordinate with all relevant stakeholders to achieve measurable targets
• Identify user problems and design solutions to tackle them
• Build backlogs to communicate with developers and other stakeholders

Skills on Resume: 

• Product Flow (Hard Skills)
• System Design (Hard Skills)
• Product Scaling (Hard Skills)
• Stakeholder Coordination (Soft Skills)
• Data Analysis (Hard Skills)
• Problem Solving (Soft Skills)
• Backlog Management (Hard Skills)
• Project Ownership (Soft Skills)

Job Summary: 

• Develop Website, Mobile App, AI, Big Data, IoT system products for the global market
• Work with the CEO to make plans and roadmaps for the products
• Build the features and metrics to track the effectiveness of the products
• Work with DEV, QA, and Stakeholders to develop and manage the quality of the products on time
• Execute the requests, write product features description documents (user flow, concept, wireframe, specs)
• Work with the UX Designer to build the users’ experience
• Define users’ stories, manage and order the priorities of the stories in the product backlog
• Analyze the index, customers’ behavior to utilize and adjust the application

Skills on Resume: 

• Product Roadmapping (Hard Skills)
• Global Products (Hard Skills)
• Metric Tracking (Hard Skills)
• Cross-Functional Delivery (Soft Skills)
• Requirements Documentation (Hard Skills)
• UX Collaboration (Soft Skills)
• User Stories (Hard Skills)
• Behavior Analytics (Hard Skills)

Job Summary: 

• Own and manage skills solution innovation, and expansion of skills data usage across other P&C solutions and processes
• Responsible for identifying and implementing internal and external ideal skills solutions
• Own skills data hosting architecture, ensuring skills are integrated across Talent and other P&C solutions
• Work with Talent and People Insights to define skills reporting requirements, and mapping of skills data between source systems
• Support Talent to identify ways to improve uptake/completion of Skills Profile data, through innovation and engagement
• Support the VP Talent Solutions to build a roadmap of technical change that supports the business and P&C strategies in relation to skills
• Thought-leader in BP in skills solutions through extensive external networking and continuous landscape analysis
• Manage relationships with numerous internal senior leaders and secure alignment on priorities and manage their requirements/expectations on projects
• Partner with internal Workday team colleagues, in S+S solutions, I&E and Procurement, to build solutions/products in a cost-effective way
• Build strategic relationships/partnerships with external partners

Skills on Resume: 

•  Skills Innovation (Hard Skills)
• Solution Implementation (Hard Skills)
• Data Architecture (Hard Skills)
• Reporting Requirements (Hard Skills)
• Roadmap Planning (Hard Skills)
• Landscape Analysis (Hard Skills)
• Senior Stakeholders (Soft Skills)
• Partner Management (Soft Skills)

Job Summary: 

• Define the product goals and vision
• Develop a clear understanding of the market needs, pain points of users and customers and translate those into product goals
• Maximize the product benefit for the customers
• Bridge the stakeholders' needs, the technical possibilities and team capabilities to ensure a targeted product development
• Manage the product backlog, incl. prioritization of backlog items and user stories based on benefit, time and budget
• Translate stakeholder requirements into clear and coherent user stories that are ready for the development work
• Make sure that the product backlog is transparent and understood by the development team
• Monitor the product development progress and give feedback to the development team in the Sprint Reviews

Skills on Resume: 

• Product Vision (Hard Skills)
• Market Research (Hard Skills)
• Value Optimization (Hard Skills)
• Stakeholder Bridging (Soft Skills)
• Backlog Prioritization (Hard Skills)
• User Storywriting (Hard Skills)
• Backlog Transparency (Soft Skills)
• Sprint Feedback (Soft Skills)

Job Summary: 

• Own, maintain, and communicate a prioritized backlog of functional and non-functional product requirements that maximize business value including new development, non-functional requirements, and technical work
• Create and refine sprint-sized backlog items with well-defined acceptance criteria
• Track defects and engage the team to solve problems and reduce technical debt
• Inspect and provide feedback on the team's delivered solutions
• Lead the team's backlog refinement, estimating, planning, retrospectives, and other Agile activities
• Collaborate with remote cross-functional team members to ensure the product meets all applicable standards for security, usability, and compliance
• Engage internal and external stakeholders regularly to establish a shared product vision and a shared understanding of the projectrsquos goals and success
• Plan Agile project activities continuously at multiple levels, including project, release, and sprint
• Track and communicate project status and team status regularly using velocity, burn charts, and other performance indicators

Skills on Resume: 

• Backlog Ownership (Hard Skills)
• Acceptance Criteria (Hard Skills)
• Defect Tracking (Hard Skills)
• Quality Inspection (Hard Skills)
• Agile Facilitation (Soft Skills)
• Security Compliance (Hard Skills)
• Stakeholder Alignment (Soft Skills)
• Status Reporting (Hard Skills)

Job Summary: 

• Understands assigned product value stream and how it relates to the company's strategic vision
• Responsible and accountable for the success of the product and maximizing value to the customer
• Influences the company's strategic vision
• Engages with product stakeholders and customers to ensure the team is building the right product (minimum viable product (MVP) and continuous improvement)
• Communicates the product's value stream vision to the scrum team
• Responsible for ensuring that acceptance criteria are met and accept stories as done
• Maintains product backlog and prioritization, including preparing stories for review during sprint planning
• Attends all agile ceremonies
• Supports analysis for product value realization
• Prioritizes enterprise goals over individual or team goals
• Available to the Kanban team and work on cross-team communication
• Collaborate with internal and external stakeholders and keep them informed of product work

Skills on Resume: 

• Value Stream (Hard Skills)
• Strategic Influence (Soft Skills)
• Customer Engagement (Soft Skills)
• MVP Delivery (Hard Skills)
• Vision Communication (Soft Skills)
• Story Acceptance (Hard Skills)
• Backlog Prioritization (Hard Skills)
• Cross-Team Alignment (Soft Skills)

Job Summary: 

• Shape and execute on the product vision for Strategic Asset Allocation
• Own the Strategic Asset Allocation product backlog, from feature definition and prioritization to development readiness
• Collaborate with partners to define deployment strategy
• Communicate product strategy and develop key product relationships
• Partner with developers through the development process, and incorporate user feedback
• Lead a virtual product team to build tangible prototypes that clearly articulate business benefits
• Serve as a resource to internal and external clients about capabilities in the context of their business
• Partner with the Aladdin Business to help define and lead opportunities related to portfolio modelling workflows in the marketplace
• Define and measure business and technical performance metrics to advise product strategy
• Stay attuned to industry and technology trends, markets and alternative product offerings and conceptualize impacts to the product offering

Skills on Resume: 

• Product Vision (Hard Skills)
• Backlog Ownership (Hard Skills)
• Deployment Strategy (Hard Skills)
• Partner Collaboration (Soft Skills)
• User Feedback (Hard Skills)
• Prototype Leadership (Soft Skills)
• Performance Metrics (Hard Skills)
• Trend Analysis (Hard Skills)

Job Summary: 

• Serving as the Sportradar representative and key point of contact for the Comp Management product
• Creating and driving the vision and strategy for the product in collaboration with business sponsors and key stakeholders
• Understanding the needs and business drivers of both the customer and Sportradar and from there, defining the product propositions to meet these needs
• Capturing, documenting and communicating requirements from a variety of sources both internally within Sportradar and from the wider market
• Gathering and analysing feedback on features and products
• Coordinating with the Technical Owner, Technical Architects and Developers to help define the technical strategy for the product
• Working with the development teams directly on estimation and product development
• Communicating an inspiring product vision to the development team
• Working with the scrum development team

Skills on Resume: 

• Product Ownership (Hard Skills)
• Vision Strategy (Hard Skills)
• Customer Insight (Hard Skills)
• Requirements Documentation (Hard Skills)
• Feedback Analysis (Hard Skills)
• Technical Strategy (Hard Skills)
• Sprint Estimation (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Creating good-quality user stories with suitable acceptance criteria
• Prioritising the team's backlog to deliver the roadmap, whilst flagging any major issues
• Establishing product lifecycle processes for new/phased requirements and releases
• Establishing, delivering and reporting on product KPIs
• Working with stakeholders to understand, document, triage and fix live issues or bugs
• Coordinating product launches and activities with relevant stakeholders
• Communicate well throughout to ensure relevant stakeholders are clear on vision, roadmap status, priorities and backlog
• Defining the user journey/experience with the UX team and design of the product/feature/story, representing the user in all discussions
• Review/undertake competitor analysis to understand their respective strengths and weaknesses and reveal market gaps
• Understand the product's business model and financials

Skills on Resume: 

• User Storywriting (Hard Skills)
• Acceptance Criteria (Hard Skills)
• Backlog Prioritization (Hard Skills)
• KPI Reporting (Hard Skills)
• Issue Triage (Hard Skills)
• Launch Coordination (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Competitor Analysis (Hard Skills)

Job Summary: 

• Managing product lifecycle including market assessment, product requirement, product development, launch, release, and support
• Meeting with customers to understand their use of the Cloud Platform and translating these requirements to product use cases and scenarios
• Engaging with customers and stakeholders throughout the development lifecycle
• Gathering and analyzing technical specifications
• Managing product backlog, user stories and cross-product dependencies
• Identify, define, analyze, prioritize and refine the requirements, and communicate those requirements to the development team
• Participating in agile activities including product demonstrations, retrospectives, backlog grooming and sprint planning
• Assume responsibility for deployed applications, and ensure systems are performing and available
• Manage multiple internal and external stakeholders
• Participate in product strategy and roadmap
• Develop and perform product demos
• Inbound responsibilities consist of working with the technology team to deliver world-class Cloud products driven by customers, prospects, advisory teams and internal product experts
• Outbound responsibilities include product lifecycle management, market assessment, meeting with customers, prospects and industry analysts to discuss product requirements and the product service roadmap

Skills on Resume: 

• Product Lifecycle (Hard Skills)
• Customer Discovery (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Technical Analysis (Hard Skills)
• Backlog Management (Hard Skills)
• Requirements Refinement (Hard Skills)
• Agile Delivery (Hard Skills)
• Service Ownership (Hard Skills)

Job Summary: 

• Work in close collaboration with end users to define new features of the applications that will improve the efficiency of the whole department
• Act as a liaison/ point of contact between stakeholders and the development team
• Contribute to the technical discussion and platform strategy with software development leaders
• Test the features of the applications, flag anomalies and evaluate the progress of the product
• Communicate and work in synergy with key internal/ external stakeholders to craft product features
• Prioritize and anticipate the department's needs as well as develop profound knowledge of the applications
• Identify pros, cons, issues, obstacles, dependencies, and values associated with features and enhancements and drive issues to closure

Skills on Resume: 

• User Collaboration (Soft Skills)
• Feature Definition (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Platform Strategy (Hard Skills)
• Feature Testing (Hard Skills)
• Needs Prioritization (Hard Skills)
• Dependency Analysis (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Manage and collaborate on the product runway and roadmap
• Ensure a steady stream of customer value is being delivered
• Develop data-driven use cases for new features
• Ensure there is a healthy backlog of epics and user stories for the development team
• Monitor and report on the status of development projects
• Use data to drive continuous improvement in the product and processes
• Ensure data is at the centre of all development team practices
• Participate in customer research to understand customer needs, set goals and define measures that align with the company vision
• Ensure standards and philosophy are adhered to and improved
• Share information and educate other teams on how to deliver customer value
• Become an expert on other products in the market

Skills on Resume: 

• Roadmap Management (Hard Skills)
• Customer Value (Soft Skills)
• Use Case (Hard Skills)
• Backlog Health (Hard Skills)
• Status Reporting (Hard Skills)
• Continuous Improvement (Soft Skills)
• Data Culture (Soft Skills)
• Customer Research (Hard Skills)

Job Summary: 

• Supports the Asia Chief Strategy and Transformation Officer to set the strategy and vision for GDE across Asia markets, and communicates to the entire team
• Collaborates with Global Product Managers to design and deliver all components of GDE, keeping customers at the center (Buy, Service, Claims, Product and Pricing, Data, Finance, Docs/Comms) with regular coordination, communication and support
• Shares responsibility for the full product suite with fellow Global Product Managers, including the drive for simplification and standardization
• Drives prioritization across journeys/functional teams based on value to the business and customer
• Evaluates product progress at each iteration and accepts work completed by the team as meeting business outcome needs
• Coordinates and communicates across architecture, engineering, business shareholders, and vendors
• Works to resolve challenges with the team, product management and stakeholders
• Works closely with the Operational Readiness team to ensure the successful roll-out and adoption of GDE in the operation
• Contributes to new product/channel readiness activities and ensures strong plans are in place ahead of delivery
• Represents and makes decisions for the various business functions or business outcomes
• Champions a transformational mindset across the Asia market, pushing for new solutions, delivered in an incremental way
• Collaborates with stakeholders and the team to track and provide feedback on progress to a release
• Communicates and shares status with program governance
• Coaches POs/PAs in their development journey from business SMEs to strong Product Owners

Skills on Resume: 

• Strategy Alignment (Soft Skills)
• Customer Centricity (Soft Skills)
• Suite Ownership (Hard Skills)
• Value Prioritization (Hard Skills)
• Iteration Acceptance (Hard Skills)
• Cross-Functional Coordination (Soft Skills)
• Rollout Adoption (Hard Skills)
• PO Coaching (Soft Skills)

Job Summary: 

• Doing market research and competitor research to assess the feasibility of the product/ project
• Identifying a customer portrait to specify customers’ needs and pain points
• Identifying Product Vision, Product Roadmap, Minimum Viable Product, and Release Planning
• Creating User Stories and doing reports about the product
• Leading Sprint Planning Meeting, Backlog Grooming, and Sprint Review
• Responsible for the product’s minimum quality and progress

Skills on Resume: 

• Market Research (Hard Skills)
• Competitor Analysis (Hard Skills)
• Customer Profiling (Hard Skills)
• Product Roadmapping (Hard Skills)
• MVP Planning (Hard Skills)
• User Storywriting (Hard Skills)
• Agile Facilitation (Soft Skills)
• Quality Assurance (Hard Skills)

Job Summary: 

• Owning the team backlog (grooming, prioritization and refinement)
• Create, refine, socialize and prioritize the Product backlog
• Responsible for translating the overall vision into tactics for a particular product
• Contribute to the maturity, performance and growth of the Agile team
• Sets the quality standard for delivery, as well as user story elaboration and establishment of story acceptance criteria
• Perform user acceptance testing
• Coordinates sprint review meetings and provides updates on timelines and deliverables
• Coordinates closely with other product owners and product managers to deliver high-value functionality
• Effectively communicates relevant information to all levels of the organization
• Create a dynamic spirit of teamwork and collaboration
• Represents the team to stakeholders, leaders and other teams to ensure alignment and understanding progress of the team

Skills on Resume: 

• Backlog Ownership (Hard Skills)
• Vision Translation (Hard Skills)
• Agile Coaching (Soft Skills)
• Acceptance Criteria (Hard Skills)
• User Acceptance (Hard Skills)
• Sprint Coordination (Soft Skills)
• PO Alignment (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Review and refine business requirements, system requirements and functional specifications for clients - full lifecycle of clients
• Assist in developing test case procedures and maintaining test documentation, test plans and test schedules
• Ongoing problem analysis
• Research to ensure best practices are applied
• Issue management, logging, follow-up, resolution, ad hoc duties and analysis
• Maintaining an incident management process
• Analyzing the nature of incidents
• Using Agile methodology, where the incremental builds are delivered to the customer every two to three weeks
• Lead Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings
• Develop business process diagrams and flows

Skills on Resume: 

• Requirements Analysis (Hard Skills)
• Test Planning (Hard Skills)
• Problem Analysis (Hard Skills)
• Best Practices (Hard Skills)
• Issue Management (Hard Skills)
• Incident Management (Hard Skills)
• Agile Facilitation (Soft Skills)
• Process Mapping (Hard Skills)

Job Summary: 

• Work closely with cross-functional teams (Business Development, Marketing, Operations, etc.)
• Ensure a consistent product and the best user experience
• Work closely with local/regional product teams to sync up product features and troubleshoot issues
• Consolidate user and department feedback and compose process/product feature improvements
• Execute end-user web and mobile testing
• Research and develop features, user stories and package into PRD
• Work with the technology team to bring the PRD into production
• Synthesize and analyze requests and feedback of users and internal personnel
• Updating new trends in technology and hotel products

Skills on Resume: 

• Cross-Functional Collaboration (Soft Skills)
• User Experience (Hard Skills)
• Feature Alignment (Soft Skills)
• Feedback Synthesis (Hard Skills)
• End-User Testing (Hard Skills)
• PRD Writing (Hard Skills)
• Production Delivery (Hard Skills)
• Trend Monitoring (Hard Skills)

Job Summary: 

• Work in the Automation Service Team, creating and driving vision for the Chatbot service in alignment with internal and external Automation Stakeholders and Vendors supporting the area
• Align strategic directions and roadmap for the service evolution to meet business needs and provide technology advancement
• Accountable for lifecycle and license management, continuous improvement, monitoring of the service, ensuring high user Experience and overall customer satisfaction as well as influencing the Vendor (Google Dialogflow) product roadmap
• Accountable for Chatbot service development, maintaining service backlog, setting priorities and requirements for further service evolution
• Define and optimize service Operational Model, internal processes, standards and guidelines
• Develop and maintain relationships with key business stakeholders and customers
• Ensure compliance with industry best practices and internal procedures and regulations
• Work directly with the Platform and Enterprise Architects, Vendor, Customers, Service Delivery and Platform Development Teams

Skills on Resume: 

• Chatbot Strategy (Hard Skills)
• Roadmap Alignment (Hard Skills)
• Lifecycle Management (Hard Skills)
• Backlog Prioritization (Hard Skills)
• Service Monitoring (Hard Skills)
• Process Optimization (Hard Skills)
• Stakeholder Management (Soft Skills)
• Compliance Governance (Hard Skills)

Job Summary: 

• Translate product vision into an epic and a user story roadmap
• Prioritize story delivery, define acceptance criteria, and support quality assurance
• Split features or epics into stories, define story specifications and prioritize them
• Owner of the product backlog and epic/story specifications
• Support the development of product vision and roadmap, and manage the communication of these elements to the technology team
• Work with Product Managers to create, refine, and manage the product epics
• Internal evangelizing of the product and other product-related communication with various internal stakeholders
• Close collaboration with product management, development, quality assurance teams, and release management teams

Skills on Resume: 

• Epic Roadmapping (Hard Skills)
• Story Prioritization (Hard Skills)
• Acceptance Criteria (Hard Skills)
• Backlog Ownership (Hard Skills)
• Vision Communication (Soft Skills)
• Epic Management (Hard Skills)
• Internal Evangelism (Soft Skills)
• Cross-Team Collaboration (Soft Skills)

Job Summary: 

• Manage the team's backlog, help to plan iterations/sprints and elaborate stories
• Following principles to write, discuss and add user stories to product backlogs
• Lead a scrum team in its work and serve as the voice of the customer/user
• Provide vision and direction to the team and its stakeholders concerning implementation requirements
• Research and analyse the market, industry, customers, users, competitors and the roadmap for the product
• Collaborate with stakeholders during the visioning and concept development of a product

Skills on Resume: 

• Backlog Management (Hard Skills)
• Sprint Planning (Hard Skills)
• User Storywriting (Hard Skills)
• Customer Advocacy (Soft Skills)
• Vision Direction (Soft Skills)
• Market Research (Hard Skills)
• Competitive Analysis (Hard Skills)
• Concept Development (Hard Skills)

Job Summary: 

• Design and develop a modern MarTech Ecosystem
• Work closely with the Digital Marketing team, Journey Tribes, Technology and related internal departments (retail and business) to develop a clearly defined and compelling marketing technology strategy and roadmap
• Lead the process to seek approval from relevant internal Committees and stakeholders for sign-off of the strategy including technology development plans
• Build a Marketing Tech stack by choosing the best solutions for Enterprise Data Foundation, Data Management Platform, Digital Analytics, Machine Learning, Personal Financial Management, Marketing Automation and Channel Orchestration, Test and Learn, and Content Management
• Deliver the best-in-class digital capabilities to sustain high growth
• Identify new capabilities based on external developments to address gaps in Digital Sales and Marketing Technology stack and work closely with partners to enrich the Bank’s capabilities
• Develop product requirements and manage end-to-end product delivery, which includes overseeing daily scrums, prioritizing product backlog, holding product iteration sessions, reviewing requirement documentation, and unblocking barriers to keep 3+ squads moving
• Lead efforts of multiple teams in continuous improvement, define and implement improvement stories to increase the velocity and quality of programs
• Lead task execution, place new processes to remove task impediments to allow squads to fully focus on roadmap execution
• Lead the formulation of missions and goals to demonstrate the positive impact of these activities on the financial results of the Digital Office and Bank
• Create an atmosphere of empowerment, trust and motivation for task fulfillment
• Lead and guide the team of Product Owners to deliver a comprehensive and consistent marketing technology ecosystem
• Provide necessary clarity to the POs team on prioritization and empower them to make independent decisions in alignment with the scorecard
• Shape the backlog and make decisions where conflicting priorities are or trade-off decisions 
• Help the team to work efficiently by facilitating blockers and impediments removal
• Challenge and inspire stakeholders through the digital sales process with a view to differentiating the Bank
• Regularly update stakeholders on the key developments in the market and the bank’s internal digital sales capabilities to influence the direction of the Bank’s digital transformation
• Manage expectations of all stakeholders across the organization

Skills on Resume: 

• MarTech Architecture (Hard Skills)
• Tech Stack (Hard Skills)
• Roadmap Strategy (Hard Skills)
• Committee Alignment (Soft Skills)
• Backlog Governance (Hard Skills)
• Squad Leadership (Soft Skills)
• Continuous Improvement (Soft Skills)
• Stakeholder Management (Soft Skills)

Job Summary: 

• Collaborate with the client’s Solution Architect to define the architecture and the technical solutions
• Determine the scope and priority of the activities based on business and client impact
• Work closely with the engineering teams to deliver a quick time-to-market and optimal resources
• Own and prioritize product backlog
• Refine the backlog with the stakeholders and the development team
• Supervise the product quality by performing integration tests and user acceptance tests before each release
• Document and follow user stories
• Document business processes and project architecture to help integrate with other teams
• Monitor and resolve production issues
• Inspect the product progress at the end of every Sprint
• Facilitate and participate in the daily Scrums, sprint planning meetings, sprint reviews, and retrospectives

Skills on Resume: 

• Solution Architecture (Hard Skills)
• Scope Prioritization (Hard Skills)
• Engineering Delivery (Hard Skills)
• Backlog Ownership (Hard Skills)
• Backlog Refinement (Hard Skills)
• Release Testing (Hard Skills)
• Process Documentation (Hard Skills)
• Production Support (Hard Skills)

Job Summary: 

• Hands-on leadership role tasked with communicating with stakeholders across Vietnam and Digital Partners, the vision, roadmap and expected outcomes for customer-facing apps, platforms and experience
• Build trust and establish credibility with stakeholders by demonstrating a thorough understanding of Tribe goals, defining the delivery roadmap, capability gaps, ML pain points and areas of best practice to deliver continuous ‘Wow’ experiences
• Guide Tribe members and other teams on how their deliverables enhance customer experience and align with the overall Tribe roadmap
• Through an understanding of technology, enablers ensure the digital customer experience is future-proofed and enabled
• Provide insights into ML metrics by leveraging embedded HCD research and design resources to identify remediated journeys and/or newly designed journeys to improve end-user experience
• Provide governance for Partner apps/portals through the use of data-driven insights and cohort research to identify and solve end-user experience pain points
• Responsible for providing thought leadership and advisory support on digital customer experience, capability requirements and future state customer journeys across AIAV customers' apps, including partner apps/portals
• Responsible for working with stakeholders to define current and future state minimum standards, capabilities and features required across customer-facing apps/portals
• Responsible for continuously delivering new features, including POCs, in alignment with Group and BU Business Sponsors and Tribe roadmap
• Responsible for coordinating the UX QA of new customer-facing apps/portals designs and identifying areas of improvement, leveraging HCD expertise to provide actionable recommendations
• Responsible for ensuring reusable customer-facing digital assets are communicated, available and leveraged and that best practices and lessons learnt from previous implementations are shared (for new partners, new products)

Skills on Resume: 

• Stakeholder Communication (Soft Skills)
• Roadmap Governance (Hard Skills)
• Customer Experience (Hard Skills)
• Capability Mapping (Hard Skills)
• ML Metrics (Hard Skills)
• Cohort Research (Hard Skills)
• POC Delivery (Hard Skills)
• Thought Leadership (Soft Skills)

Job Summary: 

• Leading the analysis on how changes to the business operating model will impact existing procedures and driving recommendations
• Making sure that changes to systems are successful
• Providing business system support and managing communications
• Collaborating with and influencing technology partners to drive system improvements and resolve defects or incidents
• Gathering and maintaining critical MI to help meet assurance and compliance objectives
• Supporting and developing colleagues to manage design and delivery changes

Skills on Resume: 

• Operating Model (Hard Skills)
• Change Impact (Hard Skills)
• System Implementation (Hard Skills)
• Incident Resolution (Hard Skills)
• Partner Influence (Soft Skills)
• Compliance Reporting (Hard Skills)
• Communication Management (Soft Skills)
• Team Development (Soft Skills)

Job Summary: 

• Defines and communicates product vision and strategy in line with the customers' stakeholders' long-term business goals
• Understand Help and Request business to deliver the best solution for operations
• Deliver a fast go-to-market product that can react to operational needs
• Understand JPMorgan customers by LOB and deliver a product that adjusts to client needs
• Understand products supported by HelpDesk and deliver the best employee experience
• Conducts market research and tracks industry developments about productivity, collaboration, data, AI/ML solutions and understands implications to product vision and strategy
• Defines and manages the product's business metrics, including owning the P&L, feature and functionality, risk posture and reliability
• Creates and maintains the product's definition, product roadmap, Outcome and Key Results and customer-facing SLOs/SLAs and prioritizes the product backlog and maintains a vision for the product
• Oversees and drives the go-to-market and strategic marketing plans for the product

Skills on Resume: 

• Product Strategy (Hard Skills)
• Operational Enablement (Hard Skills)
• Go-To-Market (Hard Skills)
• Client Segmentation (Hard Skills)
• Employee Experience (Hard Skills)
• Industry Research (Hard Skills)
• P&L Ownership (Hard Skills)
• SLO Management (Hard Skills)

Job Summary: 

• Develop high-quality software that meets requirements, promotes re-use of software components, and facilitates ease of support
• Understanding the current application/solution and seeing how the new requirements fit in
• Providing support to product managers and other stakeholders on gap analysis, breakdown of requirements and also an overall estimation of work
• Keeping up-to-date with the changing industry in terms of ideas, technologies and new paradigms in the retail industry
• Identifies and implements process improvements in Engineering practices
• Validate input and technical content for technical documentation, user help materials and customer training
• Create high-fidelity estimates of their own work efforts
• Assist others in estimating task effort and dependencies, responsible for team commitments within the Sprint
• Participates with industry groups, stays current with technology and industry trends, disseminates knowledge to team members, and forms best practices
• Communicate with Solution Management and other internal teams
• Participates in cross-functional collaboration within the organization

Skills on Resume: 

• Software Development (Hard Skills)
• Gap Analysis (Hard Skills)
• Effort Estimation (Hard Skills)
• Tech Trendwatching (Hard Skills)
• Process Improvement (Hard Skills)
• Technical Writing (Hard Skills)
• SME Expertise (Hard Skills)
• Cross-Team Collaboration (Soft Skills)

Job Summary: 

• Working with Product Managers to break down capabilities into features for all new functionality
• Presenting features to the product teams in grooming and design sessions
• Ensuring that new functionality meets the acceptance criteria so the work can be designated as complete
• Works with the Scrum Masters to prioritize user stories
• Participates in team planning meetings and is available to provide advice, clarification and guidance during the execution of each Sprint
• Inspects, accepts or rejects completed work from the development sprint
• Works in relevant structures (e.g., scrum of scrums) to manage dependencies and set priorities across multiple teams and backlog items
• Maintain alignment with the release product vision and roadmap
• Responsible for stakeholder management, such as release management, support, portfolio management, and stakeholders
• Ensures that the product backlog is constantly prioritized to secure the delivery of maximum business value

Skills on Resume: 

• Feature Breakdown (Hard Skills)
• Grooming Sessions (Soft Skills)
• Acceptance Criteria (Hard Skills)
• Story Prioritization (Hard Skills)
• Sprint Guidance (Soft Skills)
• Work Acceptance (Hard Skills)
• Dependency Management (Hard Skills)
• Stakeholder Management (Soft Skills)

Job Summary: 

• Gathers the voice of the business and process partners and translates into requirements to define the scope of financially justified projects
• Drives continuous improvement through Agile practices
• Participates as the Product Owner in Scrum meetings (backlog refinement, prioritization, etc.)
• Provides internal communication and tools training
• Assists in maintaining documentation 
• Manages the development and maintenance of methods and systems for measuring the degree to which the project goals, objectives and metrics are being met
• Ensures projects are integrated with other business activities, improvement projects, and business strategies

Skills on Resume: 

• Requirements Gathering (Hard Skills)
• Scope Definition (Hard Skills)
• Agile Improvement (Soft Skills)
• Scrum Ownership (Hard Skills)
• Internal Training (Soft Skills)
• Documentation Management (Hard Skills)
• Metrics Tracking (Hard Skills)
• Strategic Integration (Soft Skills)

Job Summary: 

• Manage the priority for one or more self-organized game teams and the product throughout the product lifecycle
• Define the product vision and compose written specifications, ensuring functional requirements for new products and features are defined in detail
• Evaluate the quality of ongoing project work efforts and ensure production proceeds according to schedule
• Gather and prioritise product and customer requirements
• Work closely with the Development Team, Risk team, Dealers team, Studio building team, and Delivery team to deliver winning products
• Define long-term, short-term and daily work priorities to guide the efforts of the Development Team working in the Scrum approach
• Support Evolution Gaming’s Marketing and Sales Departments in their efforts to ensure revenue and customer satisfaction goals are met
• Ensure new products and features are evaluated for usability and performance, employing focus group testing, analyzing trends in the gaming market and continuously reviewing the competitive landscape

Skills on Resume: 

• Product Lifecycle (Hard Skills)
• Vision Definition (Hard Skills)
• Specification Writing (Hard Skills)
• Quality Control (Hard Skills)
• Requirement Prioritization (Hard Skills)
• Cross-Team Delivery (Soft Skills)
• Revenue Support (Hard Skills)
• Usability Testing (Hard Skills)

Job Summary: 

• Represent CS SAFe train within the HIL SIRT team
• Represent HIL stakes within Connected Services SAFe train
• Liaise with the HIL architecture team to define and set up the HIL SW development plan
• Liaise with the SSI representative to address Cyber requirements
• Secure SW contractual deliveries in accordance with the development plan
• Contribute to tests, including for cyber tests
• Contribute to integration tests on Customer Platforms and final E2E tests

Skills on Resume: 

• SAFe Coordination (Soft Skills)
• HIL Representation (Soft Skills)
• Development Planning (Hard Skills)
• Architecture Liaison (Soft Skills)
• Cyber Compliance (Hard Skills)
• Contract Delivery (Hard Skills)
• Integration Testing (Hard Skills)
• E2E Testing (Hard Skills)

Job Summary: 

• Develop a deep understanding of current and future customer needs
• Work with the Product Leader to define the overall strategy for the area to deliver against those needs
• Responsible for framing the problem and identifying the KPIs and metrics that will help to measure the success
• Size opportunities and set targets for the product that will meet business goals
• Work collaboratively with a team of engineers, testers, POs and others to create products that delight customers
• Accountable for the end-to-end success of the product
• Communicate with multiple key stakeholders to keep them up to date and bought into product development
• Set the go-to-market strategy
• Take care of the organization, coordination and delivery plan

Skills on Resume: 

• Customer Insight (Hard Skills)
• Strategy Definition (Hard Skills)
• KPI Framing (Hard Skills)
• Opportunity Sizing (Hard Skills)
• Cross-Team Delivery (Soft Skills)
• End-to-End Ownership (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Go-To-Market (Hard Skills)

Job Summary: 

• Support the Product Manager within an Agile Release Train
• Responsible for a workstream delivering specific products to support Digital Transformation
• Support the analysis of different use cases to identify opportunities to support Digital Transformation
• Review of current tools and systems to identify improvement opportunities, to provide business benefits, such as cost saving, Revenue generation, NPS improvement and reduced customer effort
• Provide data to the Product Manager to support any business case development and realisation of benefits
• Responsible for the creation and refinement of Initiatives, Epics and Stories within Jira
• Responsible for the prioritisation of the backlog to ensure the Transformation strategy is delivered to plan
• Support Business Validation in the implementation phase of any new functionality
• Attend and ensure business stakeholders attend any demos and provide feedback on scope alignment
• Take part in refinement sessions, programme increment planning, daily stand-ups and other ceremonies within the SAFe model

Skills on Resume: 

• Agile Release (Hard Skills)
• Digital Transformation (Hard Skills)
• Use Case (Hard Skills)
• Benefits Analysis (Hard Skills)
• Jira Management (Hard Skills)
• Backlog Prioritization (Hard Skills)
• Business Validation (Hard Skills)
• SAFe Ceremonies (Hard Skills)

Job Summary: 

• Work with all internal and external stakeholders to gather and prioritize requirements into a compelling product vision and a quantified, flexible and executable roadmap
• Communicate the vision and roadmap to different audiences
• Continuously refine and adapt the roadmap to changing priorities
• Drive daily collaboration with engineering and design teammates to scope, plan, prioritize, streamline and execute on cross-functional product development efforts
• Work with executive leadership to make budget decisions, determine hiring plans, and align product development priorities with company goals
• Measure and manage product development efficiency, quality and impact
• Determine success metrics and set measurable goals for the product team
• Help recruit, interview, and build a team and culture that makes a great home for developers, designers, and product managers
• Mentor and empower the team
• Lead by example to encourage their professional and personal growth
• Own the systems and applications the team uses and builds
• Maintain clear documentation of systems and applications (including in the code)

Skills on Resume: 

• Product Vision (Hard Skills)
• Roadmap Planning (Hard Skills)
• Executive Alignment (Soft Skills)
• Cross-Functional Delivery (Soft Skills)
• Budget Planning (Hard Skills)
• Success Metrics (Hard Skills)
• Team Mentoring (Soft Skills)
• Documentation Standards (Hard Skills)

Job Summary: 

• Work with the Product Manager and Agile team to define the scope included in a project
• Translate product strategy into detailed requirements and prototypes
• Get answers for the team to clarify details as they are developing the application
• Serve as the voice of the business for the Scrum team to ensure requested features are clearly understood
• Work with the agile team to prioritize the backlog and support work 
• Manage dependencies in and across sprints and releases
• Perform demos to all stakeholders regularly
• Keep stakeholders apprised of progress and incorporate their feedback
• Provide backlog grooming and elaboration of the user stories to help with "sprint" planning
• Participate with the Scrum Team on sprint planning, demos, and retrospectives
• Problem-solve to ensure the best solutions are delivered
• Occasionally, write formal business requirements for projects using a waterfall SDLC
• Ensure that compliance, security and regulatory requirements are met on all projects

Skills on Resume: 

• Scope Definition (Hard Skills)
• Prototype Design (Hard Skills)
• Requirements Detailing (Hard Skills)
• Business Representation (Soft Skills)
• Backlog Prioritization (Hard Skills)
• Dependency Management (Hard Skills)
• Stakeholder Demos (Soft Skills)
• Compliance Assurance (Hard Skills)

Job Summary: 

• Act as a change agent to assist the rollout of the Scaled Agile Framework
• Fully support the Agile Software Development Life Cycle process used to facilitate system baseline changes, taking ownership of deliverables expected from customer organizations
• Ensure quality by managing service-level requirements, inspecting completed work, and verifying work to ensure the correct functionality is implemented
• Work directly with other product owners, system engineers, program managers, developers, testers and customers to define technical user stories, features, and domain roadmaps
• Understand and often create Functional Flows, with the ability to frame all requirements inside those flows
• Work with the other SPD SW Train Scrum teams
• Maintain as-built design artifacts for system services to ensure engineering models and documentation remain current
• Endeavor to continually learn about evolving complex systems toward becoming a Subject Matter Expert
• Make contributions to the forward-looking vision of the SPD SW architecture roadmap
• Work with multi-disciplinary teams, take ownership of deliverables, and drive assigned tasks to completion
• Lead design sessions with internal clients from end users to the back office, with an emphasis on the Spacecraft flight software, ground software, simulations, or dynamics analysis
• Manage client expectations to ensure realistic timetables and deliverables, and then consistently exceed those expectations
• Pursue and resolve project challenges and product-related issues independently

Skills on Resume: 

• SAFe Rollout (Hard Skills)
• Change Leadership (Soft Skills)
• Service Quality (Hard Skills)
• Technical Storywriting (Hard Skills)
• Functional Flows (Hard Skills)
• Artifact Maintenance (Hard Skills)
• Architecture Roadmap (Hard Skills)
• Expectation Management (Soft Skills)

Job Summary: 

• Analyze business needs (Epics) as defined and prioritized by Offer Managers(s)
• Organize workshops/meetings to clarify requirements with stakeholders
• Define the different Features/Product increments to be developed
• Write user stories for the development team
• Test user stories (functional test) to ensure they match the requirements
• Deliver sprints and releases on time and with the right level of quality
• Manage backlog priorities and keep them up to date
• Contribute to Agile ceremonies (Planning/Refinement/Retrospective/Review) with scrum master(s)
• Pay special attention to the Analytics management as it is the main value of the EAA Service

Skills on Resume: 

• Epic Analysis (Hard Skills)
• Workshop Facilitation (Soft Skills)
• Feature Definition (Hard Skills)
• User Storywriting (Hard Skills)
• Functional Testing (Hard Skills)
• Release Delivery (Hard Skills)
• Backlog Prioritization (Hard Skills)
• Analytics Management (Hard Skills)

Job Summary: 

• Marketing automation and data platforms to deliver data-driven engagement across the end-to-end customer lifecycle,
• Success in delivering rapid customer and business value through articulating a clear vision
• Developing product roadmaps with a focus on the continuous flow of value
• Creating delivery backlogs for technology teams and applying data-based insights to make prioritisation decisions
• Demonstrated mindset of agility and a flexible and adaptive working approach
• Outcome-oriented and experienced in working in or leading technology teams using Agile methodologies

Skills on Resume: 

• Marketing Automation (Hard Skills)
• Data Platforms (Hard Skills)
• Vision Articulation (Soft Skills)
• Roadmap Planning (Hard Skills)
• Backlog Prioritization (Hard Skills)
• Data Insights (Hard Skills)
• Agile Mindset (Soft Skills)
• Outcome Focus (Soft Skills)

Job Summary: 

• Contributes to the strategic technology roadmap, working alongside the Technology Product Managers and wider data stakeholder matrix
• Build operational relationships with key vendors and partners in this space
• Increase understanding of agile practices within the team and the wider technology landscape at Aesop
• Develop scope and define backlog items (epics/features/user stories) that guide the agile team
• Solve product-related problems, make decisions, and complete trade-off analysis to stay on track towards business deliverable commitments
• Develop appropriately detailed specifications for product features so they are clearly understood by the team
• Working closely with the Scrum Master to manage team sprints and performing check-ins and showcases with the team and their stakeholders

Skills on Resume: 

• Technology Roadmap (Hard Skills)
• Vendor Management (Soft Skills)
• Agile Enablement (Soft Skills)
• Backlog Scoping (Hard Skills)
• Tradeoff Analysis (Hard Skills)
• Feature Specification (Hard Skills)
• Sprint Management (Hard Skills)
• Stakeholder Showcases (Soft Skills)

Job Summary: 

• Defining clear instructions to guide the agile development team
• Ownership of the backlog 
• Keeping it prioritized and up to date
• Gathering feature requests, technical improvements and bug fixes
• Ensuring that developed solutions are aligned with the Sympas Roadmap
• Building understanding of the market needs in collaboration with Product Management
• Suggesting improvements on the product to maximize value delivered
• Partnering with cross-functional teams regularly to ensure alignment on product development and prioritization

Skills on Resume: 

• Agile Guidance (Soft Skills)
• Backlog Ownership (Hard Skills)
• Backlog Prioritization (Hard Skills)
• Feature Intake (Hard Skills)
• Roadmap Alignment (Hard Skills)
• Market Understanding (Hard Skills)
• Value Optimization (Hard Skills)
• Cross-Team Alignment (Soft Skills)

Job Summary: 

• Collaborate in the execution of business cases
• Support in the strategic vision, budgets, and project initiation
• Compare the customer journey design against a detailed list of criteria (product features, control/approvals, business adoption, and change management requirements) to ensure it is ready for the production phase
• Support the business and technology management in the measurement of risks and resolution of issues that impact the production scope, schedule, and quality
• Create go-live checklists and coordinate all go-live activities to track completion, stakeholder contribution, owner contribution, and adherence to timelines
• Coordinate with other production managers (IT, Business, Ops and Control, and HR) to manage inter-dependencies

Skills on Resume: 

• Business Case (Hard Skills)
• Budget Support (Hard Skills)
• Journey Assessment (Hard Skills)
• Risk Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Go-Live Planning (Hard Skills)
• Release Coordination (Soft Skills)
• Dependency Management (Hard Skills)

Job Summary: 

• Translate business objectives into product roadmaps
• Keep an eye on changing customer needs to efficiently adjust the product directions
• Set clear milestones for the development team
• Create a backlog of product deliverables
• Define iteration cycles, prioritize new developments by continuously juggling scope, time, and budget
• Anticipate and review product releases
• Continuously monitor product analytics
• Report meaningful conclusions that enable data-driven decision making
• Keep the team up to date with necessary updates from customers and consumers, while sharing frequent progress updates with other stakeholders about product improvements

Skills on Resume: 

• Roadmap Creation (Hard Skills)
• Customer Monitoring (Hard Skills)
• Milestone Planning (Hard Skills)
• Backlog Building (Hard Skills)
• Scope Management (Hard Skills)
• Release Planning (Hard Skills)
• Product Analytics (Hard Skills)
• Stakeholder Updates (Soft Skills)

Job Summary: 

• Design technical and functional solutions in a cross-functional environment (interacting with multiple components) on a distributed system (interacting with different clouds or data centers)
• Collect, formalize and prioritize functional and technical requirements (both customer and internal ones)
• Provide high-level cost estimates for requirements
• Maintain and publish a roadmap
• Participate in the various Scrum ceremonies as the product owner of the agile team
• Represent team/component within a larger cross-component delivery factory
• Handle risks and escalations both internally and with the customer
• Maintain specifications of the component
• Conduct some recruitment interviews for open positions in the team
• Supervise and coach junior resources of the team
• Popularize and advertise the component to the broader R&D and implementation teams, within the whole company
• Stay tuned to high-level developments in the company to avoid redundant components being created
• Design, test and maintain ad hoc scripts, using Python
• Assist with the technical and functional knowledge transfer to customers, partners, and internal support teams
• Carry out tasks related to product initial setup
• Track data for KPIs to measure team effort and contribute to resource capacity planning

Skills on Resume: 

• Solution Design (Hard Skills)
• Requirements Prioritization (Hard Skills)
• Cost Estimation (Hard Skills)
• Roadmap Management (Hard Skills)
• Risk Escalation (Soft Skills)
• Technical Specifications (Hard Skills)
• Python Scripting (Hard Skills)
• Team Coaching (Soft Skills)

Job Summary: 

• Collaborate closely with the product manager to understand the product roadmap, features and changes in product requirements
• Translate the roadmap into a manageable product backlog and detail the processes while collaborating with product management, development, delivery, customers, etc. 
• Work with R&D to provide and refine estimations for projects, features, and processes
• Support Focus Teams during sprints
• Review, approve and design all product improvement suggestions raised by Delivery, customers, Support and R&D
• Owns and supports product readiness activities such as L2 training and WDP
• Drive market research together with third-party vendors to build thought leadership around offering domains to establish Amdocs as a key player
• Develop and execute a cross-organization sales enablement plan to address different needs per role and region for all Sales
• Engage with customers on a broad level to deliver marketing messages and support lead initiation and sales efforts
• Attract participation in industry events (speaking, participation, sponsorships, awards, etc.), to drive lead generation and awareness

Skills on Resume: 

• Roadmap Alignment (Hard Skills)
• Backlog Translation (Hard Skills)
• Effort Estimation (Hard Skills)
• Sprint Support (Soft Skills)
• Improvement Governance (Hard Skills)
• Product Readiness (Hard Skills)
• Market Research (Hard Skills)
• Sales Enablement (Hard Skills)

Job Summary: 

• Own the MOS that supports the various ways of working with Technical Support, Engineering, Quality and Product Offering
• Owner of all Agile Release Trains specific to the product portfolio
• Aligns with engineering, quality, and offering management to address quality issues and key customer escalations
• Manage Top Customer RAIL
• Manage all JIRAs specific to the product portfolio and establish prioritization and resolution timelines
• Ensure the feedback loop occurs for internal and external customers
• Serve as the voice of technical support for all New Product Introductions (NPI)
• Identify potential risk mitigation plans
• Ensure Technical Support has the product and training well in advance of the product launch
• Leads NPI Readiness on product portfolio, ensuring CX is ready and enabled to support new products
• Ensure global teams are equipped with the right equipment and tools necessary to support new and existing products
• Engage with Learning and Enablement to ensure alignment on NPI specific to customer training material and product
• Serves as the Senior Point of Escalation for Technical Support
• Partner with Engineering and Quality to ensure feedback is captured and actioned

Skills on Resume: 

• Release Train (Hard Skills)
• Jira Governance (Hard Skills)
• Escalation Management (Soft Skills)
• Quality Alignment (Soft Skills)
• Customer Feedback (Soft Skills)
• NPI Readiness (Hard Skills)
• Risk Mitigation (Hard Skills)
• Support Enablement (Hard Skills)

Job Summary: 

• Communicate status on pending actions to internal stakeholders
• Provide direction and guidance to Technical Support on how to manage potential quality issues
• Engage with all teams and regions to capture quality and customer-related escalations to ensure correct prioritization in JIRA
• Manage the Technical Support self-help portal
• Add and update self-help content and downloads
• Alignment with Technical Support Agents, Specialists, SME’s, and the Technical Support Leadership team to ensure customer escalations are managed effectively and ultimately resolved
• Manages NEX Case Escalation workflows, functionality, and continuous improvement
• Partner with the Knowledge Management team to create new and update existing content
• Ensure the right Knowledge Articles and How-To videos are created
• Alignment with Technical Support Training to deliver training on NPI
• Partner with Technical Support Training to address training needs and agent-level knowledge gaps
• Support Product Matrix to track technical support’s ability to support each product by region, by agent, and by competency
• Support the KCS Article and the HTV Content Creation strategy and maturity

Skills on Resume: 

• Status Communication (Soft Skills)
• Support Guidance (Soft Skills)
• Escalation Prioritization (Hard Skills)
• Portal Management (Hard Skills)
• Content Updating (Hard Skills)
• Workflow Improvement (Hard Skills)
• Knowledge Management (Hard Skills)
• Training Alignment (Soft Skills)