• Performs all aspects of the pheresis procedure and plasma collection, including donor setup, donor monitoring and donor disconnect
• Evaluates the vein performance of the donor to identify possible problems
• Makes necessary corrections to expedite donation time and ensure product quality and donor safety
• Ensures the donation process is efficient and makes adjustments to make the process a positive experience for the donor
• Educate new donors on the use of therapeutic products made from donated plasma
• Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor
• Ensures that all donor questions are answered timely, accurately and professionally
• Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events
• Perform calibrations and verify that maintenance has been performed as outlined in the SOPs
• Respond to and resolve complex equipment alarms or donor issues

Skills: Pheresis Procedure, Donor Monitoring, Vein Evaluation, Process Adjustment, Donor Education, Screening Explanation, Reaction Management, Equipment Troubleshooting

• Troubleshoots equipment failures
• Creates incident documentation, removes and/or replaces equipment from service
• Monitors donor flow on the donor floor to assure continuous turnover
• Alerts the Group Leader and of Supervisor of donor flow issues
• Collects arm samples or whole blood samples from donors for testing
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs)
• Understands the policies and procedures associated with hyper-immune programs at the center
• Maintains a clean, efficient work environment and ensures sufficient operating supplies and forms are available
• Follows all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
• Promotes safety in all actions
• Maintains confidentiality of all personnel, donor and center information

Skills: Equipment Troubleshooting, Incident Documentation, Donor Flow Monitoring, Sample Collection, Data Recording, Policy Knowledge, Workspace Maintenance, Safety Compliance

• Performs phlebotomy and other lab specimen collections per age-related standards
• Provides appropriate post-phlebotomy patient care
• Identifies the need for patient medical assistance and call code 
• Reviews/Records refrigerator temperature(s) and QC/QA records
• Use manual requisitions and label specimens appropriately
• Label and process specimens according to established protocols and policies
• Understands the operation and maintenance of equipment pertinent to the job
• Follows up with all outstanding orders on the manifest log, and communicates all timed, completed or uncompleted draws/charges/results to the client office staff and performs other duties 
• Requests/obtains written physician orders with all required information necessary for lab services requested and accurately orders laboratory tests in computer system(s)
• Prioritizes tasks and can multitask
• Performs and collects phlebotomy specimens within cost and maintains efforts of a less than 2 percent recollection or cancellation rate
• Follows TJC National Patient Safety goals regarding two patient identifiers and handwashing
• Presents a friendly, approachable, professional demeanor and appearance
• Provides accurate information and timely updates to patients and customers
• Addresses questions and concerns promptly, or identifies the appropriate person or recourse to do so
• Demonstrates teamwork by helping co-workers within and across departments
• Communicates effectively with others, respects diverse opinions and styles and acknowledges the assistance and contributions of others

Skills: Phlebotomy Collection, Post-Care Support, Specimen Processing, Equipment Operation, Order Entry, Safety Compliance, Task Prioritization, Patient Communication

• Uses organizational and unit/department resources efficiently
• Manages work schedule efficiently, completing tasks and assignments on time
• Participates in efforts to reduce costs, streamline work processes and improve and grow services 
• Communicates and notifies the Laboratory and/or the Physician of problems with specimen procurement to ensure optimal care
• Provides follow-up on test results to appropriate individuals in a professional and courteous manner
• Continuously updated on information by reading emails and demonstrates compliance in MediaLab
• Maintains a safe work environment, holds self-accountable for safe work practices
• Performs all aspects of daily work in a manner that contributes and ensures an environment of patient safety
• Adheres to all recommendations and requirements of the Lab and Hospital Safety Committee
• Performs all aspects of patient care in a manner that optimizes patient safety and reduces the likelihood of medical/health care errors
• Complies with all organizational policies regarding ethical business practices
• Performs clerical duties directly related to the handling and processing of lab specimens
• Performs clerical work, faxing, printing, filing, reviewing, and verbally releasing laboratory results
• Initiates the meeting of responsibilities without prompting and can complete tasks independently without immediate supervision
• Interacts with all team members in a professional manner and aids/assists coworkers to complete assigned tasks

Skills: Resource Efficiency, Schedule Management, Cost Reduction, Problem Communication, Result Follow-up, Safety Compliance, Clerical Processing, Team Collaboration

• Verifies positive patient identification to ensure patient safety
• Assesses patient reactions to specimen procurement
• Performs Venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol
• Obtains specimens according to priority and scheduled draw times
• Ensures completion of specimen collection functions according to protocol
• Ensures that specimens are properly labeled and suitable for testing
• Resolves specimen identification and/or requisition problems and clarifies requests
• Performs limited testing under Clinical Laboratory Improvement Amendments (CLIA), 1988 guidelines, according to established policies and procedures
• Answers and screens telephone calls
• Assists with inventory and maintains supplies and/or equipment
• Assists in support of Billing and other business functions
• Accepts specimens from a variety of internal and external customers

Skills: Patient Identification, Reaction Assessment, Venipuncture Collection, Priority Sampling, Specimen Labeling, Problem Resolution, Limited Testing, Inventory Support

• Receives and sorts specimens
• Packages and tracks specimens for transport
• Processes specimens for testing, including aliquoting, pre-analytical steps, and loading instruments, while maintaining proper specimen identification
• Responds to additional specimen procurement requests via pager or other means
• Orders and verifies test requests
• Documents appropriate information for quality assurance/improvement according to established protocol
• Runs quality control checks
• Takes appropriate action to notify providers of stat, critical and other abnormal results as defined by policy and procedure
• Performs laboratory result entry in the computer system
• Performs internal and external proficiency testing in the same manner as patient samples
• Reviews various pending and management reports
• Generates and distributes reports
• Instructs employees and students in phlebotomy, data entry and specimen processing functions

Skills: Specimen Sorting, Specimen Packaging, Specimen Processing, Test Ordering, Quality Documentation, Result Notification, Data Entry, Staff Instruction

• Interact with all laboratory customers courteously and professionally
• Responds to telephone inquiries promptly
• Following proper patient identification procedures, procures appropriate blood specimens by venipuncture, heelstick and fingerstick
• Instructs patients on the collection procedures for laboratory specimens that are obtained by the patient, and may collect samples other than blood
• Specimen collection may be performed at off-site locations
• Transports specimens from on- and off-site collection areas to the appropriate section of the laboratory following established safety procedures
• Adhere to established laboratory and hospital policies in areas of procedures, methods, quality control, quality assurance, safety, including hand hygiene techniques and proper isolation precautions, compliance and personnel policies
• Performs related clerical duties, and utilizes various computer functions to accurately enter demographic information into the information system(s), enters test orders, receives, cancels, charges, and credits tests, while ascertaining adequacy of patient information as well as sample identity
• Trains and orients new employees, students and residents
• Inform technical staff, supervisory personnel and/or pathologists of any unusual or problematic incidents
• Perform arterial puncture following strict collection and post-collection guidelines 
• Monitors and maintains supplies for those functions for which the position is responsible
• Uses materials and reagents in a cost-effective manner

Skills: Customer Interaction, Call Response, Blood Procurement, Patient Instruction, Specimen Transport, Policy Compliance, Clerical Functions, Staff Training

• Consistently utilize spare time to benefit the unit, patients, and co-workers
• Contribute to the efficient operation and management of the department
• Obtain the signature of the patient or a family member of consent to treatment and financial responsibility, following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Present self in a positive manner, reflected by personal attire and etiquette
• Demonstrate cost consciousness through efficient use of time, materials, staff, equipment, supplies and available resources
• Instruct patients on the collection procedures for laboratory specimens that are obtained by the patient
• Establish and maintain good rapport and cooperative relationships with medical staff, co-workers, supervisors and others
• Exhibit integrity, courtesy, and respect for others
• Maintain confidentiality of hospital and department information with no infractions
• Utilize established policies, procedures and protocols when implementing care in an effort to positively affect patient outcomes

Skills: Unit Support, Department Efficiency, Consent Collection, Professional Conduct, Cost Awareness, Patient Instruction, Relationship Building, Confidentiality Compliance

• Performs and documents EKGs
• Procure appropriate specimens by venipuncture, swab, heelstick and fingerstick following established procedures including proper patient identification procedures
• Maintain professional, pleasant and effective communications both internally and externally
• Procure and process laboratory specimens, requisitions, and order entries from internal and external facilities
• Participate in the collection and communication of data about the health status and needs of patients of all ages on an ongoing basis
• Provide directions to areas within the facility
• Promote the hospital's image and maintain a positive and helpful attitude toward employees, physicians, visitors, and the community to enhance the hospital's reputation as a health care center
• Perform test ordering, charging, registration of patients, and daily work directed to the billing department accurately
• Collect and record patient payments at the time of service

Skills: EKG Performance, Specimen Procurement, Professional Communication, Specimen Processing, Data Collection, Patient Direction, Hospital Representation, Payment Collection

• Collect blood specimens in a skillful, safe, accurate manner and according to established procedures, properly and accurately label, process and deliver samples (or prepare samples for delivery) to the laboratory for analysis
• Read, understand and comply with UMCPP and Laboratory policies, protocols and procedures (i.e., Procedure Manuals, Safety Manual, Compliance and Employee Handbook)
• Ensure a high level of customer service
• Collect blood via venipuncture and capillary on adults and children in an effective and timely fashion (perform EKG if assigned to PAT)
• Receive and label specimens properly and accurately and distribute to designated departments
• Actively participate in the training of phlebotomy students and staff according to the assigned schedule
• Perform blood collections at Nursing Homes and other Outreach sites
• Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics
• Perform and assist with extended scope duties such as, but not limited to, non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization

Skills: Blood Collection, Policy Compliance, Customer Service, Specimen Receiving, Staff Training, Outreach Phlebotomy, Extended Duties, Inventory Maintenance

• Knowledge and ability to perform laboratory protocols and procedures in accordance with regulations
• Analytical and critical thinking abilities
• Ability to comprehend and communicate instructions
• Ability to multitask
• Skill in the use of computers and related software applications
• Knowledge of safety and infection control standards
• Ability to work collaboratively with others
• Experience practicing phlebotomy post externship
• Strong written and verbal communication skills
• Proficiency in computer technology, such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams 
• Proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
• Proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
• Experience with extended scope care including non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs 

Qualifications: BS in Clinical Laboratory Science with 5 years of Experience

• Experience in a medical office or urgent care setting 
• Must have the ability to perform as a Medical Scribe from time to time
• Proficient in the use of personal computers with strong typing skills
• Skilled in the use of Microsoft Outlook, Excel, and Word
• Able to develop and maintain effective relationships with medical and administrative staff, patients, co-workers and the public
• Ability to communicate effectively in writing and verbally with medical and administrative staff, patients, co-workers and insurance companies
• Able to prepare and present reports to FPG management 
• Ability to remain calm and poised in urgent situations
• Skill in exercising initiative, judgment, problem-solving, and decision-making
• Skill in the analysis and interpretation of data, and the preparation of reports
• Skill in appropriate assessment and assistance techniques, appropriate use of universal precautions, and appropriate charting of patient data
• Skill in point-of-care testing, vital signs, EKG, and other clinical aspects of the office

Qualifications: BS in Medical Laboratory Science with 4 years of Experience

• Demonstrates knowledge and experience in phlebotomy or related laboratory function
• Basic computer skills including experience using computer software applications
• Keyboarding and typing skills
• Excellent verbal and written communication skills
• Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees
• Work experience performing venipunctures in a fast-paced lab or hospital setting
• Proficient with Microsoft Office Suite
• Excellent patient interaction skills both in person and by phone
• Strong attention to detail and the ability to work independently

Qualifications: BA in Biology with 3 years of Experience

• Proficient computer skills
• Must have excellent written and verbal communication skills
• Must demonstrate excellent customer service skills
• Knowledge of best practices and regulation of blood drawing techniques and collection
• Good interpersonal skills to effectively interact with patients and providers
• Ability to build comprehensive reports and effectively convey information to others
• Knowledge of safety guidelines, utilization of proper PPE and sanitization processes
• Previous hospital experience or related work

Qualifications: BS in Biomedical Science with 1 year of Experience

• Experience performing as a phlebotomist in a medical laboratory or a high-volume clinic and/or phlebotomy draw station
• Knowledge of laboratory terminology and equipment
• Knowledge of safety and infection control practices to ensure a safe environment of care
• Ability to work professionally with patients
• Skills necessary to successfully perform phlebotomy in a variety of age groups
• Ability to handle patient specimens and laboratory equipment
• Ability to work independently
• Ability to perpetuate teamwork
• Familiar with regulatory compliance in quality control and competency requirements
• Good communication and customer relation skills to ensure patient safety and quality processes in the laboratory
• Excellent organizational skills and detail-oriented work in identifying, accessioning, and handling specimens for processing and testing
• Basic computer and hospital/laboratory information system skills
• Experience using the EPIC Beaker laboratory information system
• Must have Current Basic Life Support for Health Care Provider Certification/CPR

Qualifications: BA in Medical Technology with 5 years of Experience

• Ability to provide quality, error-free work in a fast-paced environment
• Ability to work independently with minimal on-site supervision
• Excellent phlebotomy skills to include pediatric and geriatric
• Must be able to make decisions based on established procedures and exercise good judgment
• Must have reliable transportation, a valid driver's license, and a clean driving record
• Capable of handling multiple priorities in a high-volume setting
• Must demonstrate Superior Customer Focus
• Ability to communicate openly and transparently with peers, supervisors and patients
• Ability to accelerate and embrace change throughout Quest and Knowledge of business
• Phlebotomy experience, inclusive of pediatric, geriatric and capillary collections

Qualifications: BS in Exercise Science with 3 years of Experience

• Prior direct experience beyond a clinical internship
• Previous working experience in pediatrics 
• Good communication, interpersonal, organizational and computer skills to interact with patients and their families
• Must be able to push a cart and walk distances
• Moderate to advanced computer skills
• Possess good written and oral communication skills
• Ability to prioritize work, manage time wisely, and adjust to changes in work volumes and projects
• Excellent customer service skills
• Experience working in a medical field

Qualifications: BA in Healthcare Administration with 2 years of Experience

• Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers
• Strong organizational skills to handle a heavy workload and maintain accuracy
• Possesses basic computer knowledge, operates multiple computer systems to include, including Hospital / Laboratory Information Systems and Office software, to maintain patient and testing records and other related documents
• Demonstrates a working knowledge of specimen requirements for testing such as serum, plasma or whole blood, tissue and body fluids
• Demonstrates knowledge of different specimen collection containers and media
• Sufficient proficiency in speaking, reading, and writing the English language to perform the essential functions of this job, especially in activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Must possess basic computer skills and knowledge using word processing, spreadsheet, email and web browser
• Able to assist with collections from outpatients, inpatients, as well as stat nursing home patients and any other patient types supported by UnityPoint Health
• Possess good clerical and computer skills to support the Laboratory department

Qualifications: BS in Microbiology with 4 years of Experience

• Effective interpersonal and communication skills with all staff and patients
• Accuracy and attention to detail
• Ability to provide compassionate care to patients
• Ability to recognize emergencies and respond appropriately
• Able to work under the stress of time constraints and heavy workload demands, requiring accuracy
• Ability to work independently
• Must be able to collect blood via venipuncture/capillary technique from all ages
• Must be able to conduct drug screen collections, paternity collections, and breath/saliva alcohol testing
• Must be flexible, ability to work in different environments with varied hours
• Able to work in a fast-paced production environment to meet established turnaround times
• Must be able to effectively communicate

Qualifications: BS in Nursing Studies with 3 years of Experience

• Previous hospital phlebotomy experience
• Knowledge of current medical terminology to perform a full range of laboratory tasks
• Knowledge of medical terminology to communicate with medical staff regarding laboratory procedures
• Skill in anticipating and reacting calmly to emergencies
• Skill in developing and maintaining department quality assurance
• Skill in establishing and maintaining effective working relationships with patients, medical staff, hospital staff and the public
• Ability to follow written protocols
• Ability to work independently
• Ability to communicate clearly

Qualifications:BA in Psychology with 1 year of Experience