• Remove drug(s) from stock such as count, pour, or mix pharmaceuticals
• Place the product into a container
• Affix the label or labels to the container
• Type prescription label(s) or enter prescription information into a computer record system
• Verify/re-verify insurance benefits
• Interact courteously with patients and team members to develop and maintain positive, professional relationships
• Answer incoming and make outbound calls to patients, case managers, providers, insurance companies, etc.
• Clearly write routine reports and correspondence
• Handle payment transactions at the Point of Service (POS) and reconcile beginning and end-of-day transactions
• Coordinate prescription deliveries
• Proactively identify and analyze problems and provide effective solutions
• Embrace and perform in the spirit of the company’s core values and goals

Skills: Medication Handling, Label Application, Prescription Entry, Insurance Verification, Patient Interaction, Call Management, POS Transactions, Problem Solving

• Reports safety hazards, accidents and incidents, and unsafe working conditions promptly
• Verifies prescription refill requests by reviewing original prescription form and patient identification to determine if refill is authorized, based on the number of refills remaining and established time requirements
• Contact the appropriate medical office personnel by telephone or message slip to obtain refill authorization
• Type prescription labels from written instructions on the prescription form, indicating patient name, physician, name of medication, strength, usage instructions, prescription number, date and personal initials
• Places prescription label and associated forms in the specified location for further processing
• Selects prescribed medications to fill prescription orders, counts and/or pours dosage into appropriate container, and affixes prescription label and refill instructions
• Calculate prescription cost using the standard pricing procedure and complete the sales receipt
• Places filled prescription orders and associated forms in the specified location for evaluation and approval by the Pharmacist
• Maintains appropriate inventory of prescription medications consistent with established levels and storage procedures
• Conducts periodic audit and notifies supervisor of reordering requirements
• Checks and stores prepackaged medications received from the central warehouse
• Restock shelves and maintain the neat appearance of the inventory and work area
• Balances daily revenue transactions by totaling cash register and counting cash, checks and credit card receipts to reconcile total sales
• Review inconsistencies with appropriate personnel and reconcile the total
• Summarized transaction data on the daily cash report, packages money, prepares the bank deposit and places it in the specified location for pickup
• Assists the supervisor in coordinating the workflow and activities of Pharmacy Clerks
• Provides direction, guidance and assistance to ensure effective services based on patient volume and staffing
• Monitors cashiering functions to ensure appropriate security and controls
• Assists the supervisor in resolving daily operations problems
• Performs the responsibilities of a Pharmacy Clerk

Skills: Prescription Verification, Medication Selection, Label Typing, Inventory Control, Cash Reconciliation, Workflow Coordination, Problem Resolution, Safety Reporting

• Prepares medications for delivery to patients, repackages medications, delivers medications to patient care areas and utilizes PARx to refill automated dispensing machines
• Performs all functions necessary for Pyxis machines, including refilling, loading/unloading, managing inventory, managing outdated inventory, troubleshooting and regular physical maintenance
• Performs all necessary steps for maintaining departmental inventory
• Order supplies and medications
• Receive/process supplies and medications, return supplies and medications
• Ensure supplies and medications are within expiration dates and restock supplies and medication storage areas 
• Maintains departmental records in accordance with policy and procedures
• Assists in ensuring 340B program Compliance
• Assists in maintaining 797 Compliance for the Sterile IV room, including performing daily equipment cleaning and performing sterile area cleaning
• Performs monthly nursing unit inspections
• Performs all functions specific to their assigned user role in Epic, including generating daily computer reports, processing patient charges and credits accurately and message processing (inbox and anesthesia)
• Communicates interdepartmentally and intradepartmentally via telephone, computer, or physically to assist in the medication distribution process and daily pharmacy processes

Skills: Medication Preparation, Pyxis Management, Inventory Maintenance, Supply Ordering, Expiration Checking, Record Compliance, Sterile Cleaning, Epic Processing

• Provide exceptional customer service to all consumers and members of the clinic staff
• Fills prescription orders and makes them available for verification under the direct supervision of the registered pharmacist
• Orders, receives and stores incoming pharmacy supplies
• Receives and processes wholesaler medication orders
• Verifies medication stock and enters data in the computer to maintain inventory records
• Works with the Pharmacist to assist in the pharmacy functions and keep the pharmacy in compliance with all federal and state requirements
• Performs various clerical duties relating to the department
• Communicates with strong professional verbal and written communication skills

Skills: Customer Service, Prescription Filling, Supply Ordering, Order Processing, Inventory Records, Compliance Support, Clerical Tasks, Professional Communication

• Process requests for new and refill prescriptions
• Select and retrieve appropriate medications
• Verify quantities and prepare labels for bottles
• Send orders to pharmacy staff for completion and verification of prescription-based programs
• Select appropriate packing materials and prepare packages for shipment
• Enclose client-specified materials in orders
• Affix shipping labels on packages and sort by carrier
• Clean equipment and replenish workstation supplies like pill bottles, caps, safety seals, and paper

Skills: Prescription Processing, Medication Retrieval, Label Preparation, Order Routing, Package Preparation, Material Inclusion, Shipping Labeling, Workstation Replenishment

• Practicing excellent HIPAA compliance
• Data entry/approval of prescription requests received via fax, e-scripts and MyChart in the Electronic Medical Record
• Completion of all prior authorization requests
• Meet with pharmaceutical representatives and supply companies weekly to discuss coverage
• Answering phone calls to troubleshoot issues for patients/families and from pharmacies with professional customer service
• Supervise and assist with the completion of diabetes devices and supplies re-order forms by the pharmacy assistant
• Supervise and assist with the completion of diabetes device referrals daily by the pharmacy assistant
• Maintain professionalism as a customer service representative for the pharmacy department
• Maintain inventory of insulin samples and supplies
• Attend meetings with pharmaceutical company representatives to brainstorm solutions to improve coverage and access to diabetes technology
• Guide Quality Improvement projects in the pharmacy department
• Provide pharmacy-related information to patients/families during weekly classes
• Uphold ethical and professional guidelines when interacting with drug and supply reps

Skills: HIPAA Compliance, Prescription Entry, Prior Authorization, Customer Service, Inventory Management, Issue Troubleshooting, Quality Improvement, Professional Communication

• Work Rx pull requests, rescan, and work with RPh to obtain appropriate documentation to resolve the request
• Controls work includes data input/validation, Quality Assurance (QA), Prescriber and Patient outreach, and working with RPh and Pharmacy per work instructions, P&P, management direction, or any national or state regulations
• Participate in Lean and Continuous Improvement efforts, internal and external to the department
• Perform all QA tasks as identified
• Complete and process data for reporting needs
• Prepare and organize work for storage both on and off-site
• Maintain contact with any other organization that operates a supply function to the pharmacy
• Ensure compliance with appropriate regulations and GMP/GCP requirements
• Attend study meetings and assist the Pharmacist/Study Lead with Sponsor interaction

Skills: Request Processing, Data Validation, Quality Assurance, Patient Outreach, Continuous Improvement, Reporting Preparation, Regulatory Compliance, Study Support

• Verifies that the prescription information is complete and accurate
• Retrieves, counts, pours, weighs, measures and sometimes mixes medication
• Prepares the prescription labels, selects the type of container and affixes the prescription and other labels to the container
• Prices and files the prescription and ensures that it is checked by a Pharmacist before it is given to the patient
• Establish and maintain patient profiles, prepare insurance claim forms and stocks and take inventory of prescription medications
• Refers any questions regarding prescriptions, drug information or health matters to a Pharmacist
• Performs any other duties as assigned by the Pharmacist
• Scan merchandise on the register and stock merchandise on the shelves

Skills: Prescription Verification, Medication Handling, Label Preparation, Pricing Filing, Patient Profiles, Insurance Processing, Inventory Management, Merchandise Scanning

• Review the prescription label and fill the order accurately
• Compute and compile charges for prescription and pharmaceutical supplies
• Prepare nursing unit stock supply 
• Order and maintain sufficient inventory of pharmaceutical supplies in all dispensing areas and notification to responsible people when reorder levels are reached
• Serve as liaison between the department, the public and the hospital by conferring with individuals both personally and over the telephone to resolve problems and respond to questions
• Compound IVs according to department specifications, including large volume parenterals, piggyback medications, and adult hyperalimentation
• Operate the computers to generate needed labels, reports, MARs, and any other printing 
• Responsible for the maintenance of all equipment and the cleaning of the work area, documentation for quality assurance
• Prepare unit dose carts for delivery to nursing units, delivery of IV and unit dose carts to nursing units and preparation of medication in unit-of-use packages 
• Assist with the training and education of new personnel
• Operate the telephone, fax machine, personal computer, typewriter, calculator, packaging equipment, automated dispensing equipment and pneumatic tube system
• Follow oral and written instructions with accuracy, speed and dependability
• Take direction from pharmacists and refer clinical issues appropriately
• Handle frequent interruptions and adapt to changes in workload and work schedule
• Assist in meeting the pharmaceutical care needs of neonatal, pediatric, adolescent, adult and geriatric patients

Skills: Order Accuracy, Charge Computation, Stock Preparation, Inventory Control, IV Compounding, Label Generation, Equipment Maintenance, Workflow Adaptability

• Process prescription requests while building trusted customer relationships and demonstrating patience, empathy and compassion
• Troubleshoot rejected insurance claims and address issues to achieve the best outcome for patients
• Follow department processes and procedures to input information, dispense medication and verify information
• Ensure the department is running smoothly by assisting with tasks, maintaining appropriate inventory levels through ordering, rotating and stocking drugs and other supplies
• Properly handle products, use equipment, keep accurate logs and follow sanitation practices
• Processing and filling outpatient prescriptions for scheduled and non-scheduled federal legend drugs and medical devices, over-the-counter products and supply items
• Manage stock, operation, maintenance, re-stocking and troubleshooting of automated dispensing equipment, patient and customer relations

Skills: Prescription Processing, Customer Relations, Insurance Troubleshooting, Inventory Management, Product Handling, Sanitation Practices, Outpatient Filling, Equipment Operation

• Experience as a Pharmacy Technician in a hospital/inpatient, ambulatory/outpatient or retail setting
• Must have Certified Pharmacy Technician (CPhT) 
• Ability to communicate effectively both orally and in writing
• Ability to work quickly and accurately under time and volume constraints
• Must have strong interpersonal skills
• Ability to resolve customer issues quickly and creatively to improve customer satisfaction
• Familiarity with pharmaceutical products, services and drug interactions
• Strong organizational skills, attention to detail
• Must have good analytical skills

Qualifications: BA in Biology with 2 years of Experience

• Must meet applicable Pharmacy Technician Licensure and Certification requirements no later than the first day of employment
• Experience within a Specialty Pharmacy or Retail/Mail Order Pharmacy, PBM, or healthcare provider setting
• Familiarity with medical record handling/documentation
• High-quality customer service and inter-professional communication
• Strong core insurance (Medical and Pharmacy) knowledge
• Must know about online verification systems or have similar experience
• Must have a strong attention to detail, ability to make high-quality decisions and operate under general supervision
• Must have the ability to communicate clearly and professionally with other healthcare professionals
• Ability to complete individual tasks, have collaborative and cross-functional acumen
• Ability to effectively manage time by adhering to deadlines
• Strong computer skills including accurate data entry

Qualifications: BS in Pharmaceutical Sciences with 4 years of Experience

• Previous pharmacy technician experience 
• Must have excellent interpersonal skills
• Ability to manage multiple tasks simultaneously and prioritize work to complete urgent tasks 
• Familiarity with long-term care pharmacy operations and/or retail operations 
• Ability to pay attention to detail and retain information readily
• Knowledge of customer relations theory and practices
• Previous experience in a pharmacy, retail, medical, or customer service setting
• Previous experience as a Pharmacy Technician

Qualifications: BS in Chemistry with 3 years of Experience

• Experience working in a pharmacy
• Industry experience in the healthcare or mail order/specialty pharmacy
• Possess considerable knowledge of drug names, medical terminology, pharmaceutical calculations, and different pharmacy work areas and equipment used
• Demonstrated ability to work effectively with members, staff, and prescribers
• Experience with employee benefits and claims resolution
• Basic skills in Microsoft Office Professional, particularly in Word and Excel
• Excellent communication skills (written and verbal)
• Detail-oriented and produce accurate results

Qualifications: BA in Health Sciences with 1 year of Experience

• Excellent typing/data entry accuracy with good speed
• Good computer skills to navigate proprietary and other pharmacy software
• Strong listening/reading comprehension
• Strong mathematical and analytical skills
• Understanding of clinical terms and impacts
• Able to multitask and handle multiple priorities without sacrificing quality
• Proficiency in data entry, including prescription setup and Prescriber Verification
• Computer literacy with MS Office applications such as Outlook, Word, Excel, and Access
• Excellent written and oral communication skills
• Strong time management, organization skills, initiative, professional demeanor, and positive attitude
• Attention to detail, self-motivated, proactive, and the ability to work independently with a high degree of initiative

Qualifications: BS in Biochemistry with 5 years of Experience

• Must have Pharmacy Technician certification
• Previous experience in a retail pharmacy environment 
• Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change
• Ability to interpret, understand and follow instructions
• Ability to complete tasks promptly
• Possess knowledge of data entry for third-party billing
• Possess National Certification of Pharmacy Technicians
• Customer service skills to achieve customer satisfaction by recognizing customer needs/wants
• Demonstrates comprehensive operational knowledge in a wide range of medication-related areas throughout the hospital

Qualifications: BS in Medical Laboratory Science with 2 years of Experience

• Must have an active Pharmacy Technician or Tech in Training license in Arizona
• Must be able to become certified by the Pharmacy Technician Certification Board (PTCB)
• Must have excellent communication skills
• Experience using multiple computer applications simultaneously
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Experience as a Pharmacy Technician, or call center experience in a pharmacy or related call center setting
• Must have a certified Pharmacy Technician
• Working experience in Mail Order Pharmacy
• Experience working with insurance plans and Medicare

Qualifications: BA in Healthcare Administration with 4 years of Experience

• Experience as a Pharmacy Technician 
• Excellent organizational skills and detail orientation
• Must have strong communication skills
• Demonstrated customer service experience
• Proficient computer/data/entry skills
• Knowledge of computer systems and software used in the functional area
• Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility
• Knowledge of Medical terminology and abbreviations
• Knowledge of methods and procedures involved in the proper handling and storing of pharmaceutical supplies

Qualifications: BS in Microbiology with 3 years of Experience

• Experience as a pharmacy technician
• Knowledge of medical terminology, generic and trade pharmaceutical names, pharmaceutical calculations and laws and regulations
• Knowledge and understanding of different Pharmacy practice settings, including narcotic delivery and procedures
• Knowledge and ability to identify and employ pharmaceutical and medical terms, abbreviations and symbols commonly used in prescribing, dispensing, and record keeping of medications
• Knowledge of and the ability to carry out calculations for common dosage determination
• Knowledge and understanding of the identification of medications, medication dosages, routes of administration, dosage forms, and storage requirements
• Basic working knowledge of legal requirements and accreditation standards including TJC (The Joint Commission), Title XXII, DHS, DEA, FDA and USP
• Ability to perform the manipulative and record-keeping functions involved in and related to dispensing prescriptions, manufacturing, packaging, and labeling of medication products
• Able to perform sterile parenteral procedures using proper aseptic technique
• Must have the skills to produce accurate work results within established timeframes

Qualifications: BS in Biomedical Science with 5 years of Experience

• Must have hospital or retail pharmacy technician experience 
• Must have Pharmacy Technician PTCB Certification 
• Must have organization and accurate record-keeping skills
• Basic computer data entry skills
• Experience in a retail pharmacy
• Extensive knowledge of the Medicare Part D, particularly the pharmacy record review, claims, billing and reimbursement rules
• Working knowledge of HIPAA Privacy and Security Rules and CMS security requirements
• Working knowledge of Medicare Part B and Part D coverage guidelines and payment methodologies
• General writing skills and the ability to produce work free from typographical or spelling errors
• Working knowledge of Microsoft Office, Internet and e-mail

Qualifications: BS in Health Information Management with 4 years of Experience