• Manage day-to-day activities including image updates, software deployments, product analysis, Quality Assurance, troubleshooting, and support.
• Coordinate with multiple teams to implement, maintain, and support the end-user environment.
• Support working outside of normal business hours to provide after-hour or "On-Call" support when necessary to solve high-profile incidents/problems.
• Manage 3rd-line support calls of incidents.
• Keep up to date with relevant technologies.
• Take responsibility for packaging, testing, and distribution of applications.
• Be responsible for building, testing, maintenance, and distribution of images.
• Take responsibility for managing infrastructural changes.
• Communicate and work with involved partners to resolve incidents and concerns.
• Administer incidents and changes.
• Proactively identify and resolve issues.

Skills: Image Updates, Software Deployments, Product Analysis, Quality Assurance, Troubleshooting, On-Call Support, Application Packaging and Distribution, Incident and Change Management

• Innovative issue solver with strong analytical and customer service abilities.
• Communicate and articulate technical information across various organizational levels.
• Provide support to end-user devices.
• Develop the team’s skill set by providing internal/external training while mentoring staff members to maximize their technical expertise.
• Ensure compliance with key security and organization policies and procedures.
• Provide expertise on very complex technical issues requiring creativity and ingenuity.
• Develop and implement operation methodologies that ensure proactive IT actions.
• Understand TMF Groups' business lines, regulatory requirements, and how the organization is structured.
• Understands and applies control risk and governance frameworks consistently.
• Articulate and demonstrate the impact (financial, etc.) of their role and activities on the business area.

Skills: Problem-Solving, Technical Communication, Device Support, Team Mentorship, Compliance, Technical Expertise, IT Methodologies, Business Understanding

• Aware of productivity within the team and continually pushes for improvement.
• Delegate work across the team as appropriate and support less experienced staff.
• Manage a team, supporting the development of more junior team members through objective setting and delivering constructive feedback.
• Supports the training of the team through the sharing of knowledge, best practices, and coaching to meet project timelines.
• Understands own motivation and impact of personal impact to optimize personal and team performance.
• Builds and maintains relationships at all levels across the Group.
• Develops strong internal & external networks to drive the local strategy.
• Engages and builds credibility with influential individuals.
• Communicates (verbally and through written work) information clearly and concisely.
• Manage stakeholders' expectations concerning delivery, escalating concerns as appropriate.

Skills: Team Productivity, Delegation, Team Management, Training and Coaching, Self-Awareness, Relationship Building, Network Development, Stakeholder Communication

• Assist with incident triage and resolution of incidents and analyze services to ensure ongoing health
• Assist with tasks from service catalog, change, and project management
• Assist with Network and Hosting Infrastructure service builds and support
• Assist application development teams with deployments and upgrades
• Assist engineering teams with the implementation of new technology solutions and the development of supporting processes
• Create/maintain knowledge articles in the scope of task work and collaborate with engineering teams on continuous service improvement activities
• Perform scheduled/unscheduled after-hours maintenance
• Troubleshoot and resolve IT issues on time
• Receive or make a high volume of calls from or to customers.
• Transfer and escalate the calls to the appropriate department if needed, such as sales.

Skills: Incident Triage, Service Catalog Management, Network and Hosting Support, Application Deployment, Technology Implementation, Knowledge Management, After-Hours Maintenance, IT Troubleshooting

• Support the operation in all engineering activities (maintenance and repair) for buildings and gas stations, and comply with all regulations and HSE requirements and guidelines
• Planning and project management in engineering activities to ensure safe and effective engineering support
• Management, review, and coordination for equipment maintenance, repair, and procurement matters.
• Issuance of purchase orders, work orders, monitoring and vetting of invoices for work done.
• Preparation of budgets for CAPEX and OPEX reporting.
• Work with clients and the internal Solution Consultant team to execute pilot integrations through middleware and direct POS (point of sale) integrations
• Provide top-notch expedient support, to both new and existing accounts that are piloting an integration on the Grubhub platform
• Troubleshoot and innovate with fellow Grubhub colleagues to streamline existing POS integration practices and procedures
• Assist in maintaining Wiki to keep the existing customer support team informed and aware of new procedures
• Provide effective, appropriate, and timely written and verbal communication to Solution Consultants and internal brand teams, during the initial integration period
• Follow established procedures and work with the team on how to improve procedural flow

Skills: Engineering Support, Project Management, Maintenance Coordination, Procurement, Budgeting, POS Integration, Troubleshooting, Process Improvement

• Support the design, procurement, and delivery of automation, fixtures, and tooling to support product manufacturing and operational excellence execution
• Support all manufacturing equipment and process qualification activities while working closely with the MSAT department.
• Perform continuous improvement actions to ensure process reliability and COGS reduction targets
• Support manufacturing process planning
• Initiate actions to prevent the occurrence of any nonconformance relating to products or processes
• Complete/Coordinate the completion of associated cGMP production documentation including drawings, design specifications, acceptance testing, batch records, SOPs, etc
• Analyze processes for improvement and scalability, and utilize background and expertise to establish and optimize new processes for eventual incorporation into large-scale cGMP high-end laboratory medical equipment and Single-Use-Product manufacturing processes
• Perform process capability and gap analysis
• Utilize technology and Lean design methodologies to improve process efficiency
• Improve process control and reduce COGS by utilizing automation

Skills: Automation Support, Equipment Qualification, Continuous Improvement, Process Planning, Nonconformance Prevention, cGMP Documentation, Process Optimization, Lean Methodologies

• Provide engineering solutions that maximize process efficiency and improve the quality performance of the assigned processes
• Responsible for the maintenance and calibration program per ISO 9001, ISO 13485 requirements, and ISO 10012 guidelines
• Develop specifications for equipment and process improvement initiatives
• Troubleshoots equipment and processes to resolve issues that may arise during manufacturing
• Maintain accurate and up-to-date records, including appropriate lab notebook recordings.
• Capable of achieving deliverables in a timely fashion
• Maintain a working knowledge of calibration fundamentals and hands-on experience in the day-to-day functions of the calibration equipment
• Use existing procedures to perform daily hands-on calibration work, ensuring calibrations are performed as scheduled and as defined by calibration program SOPs.
• Schedule, supervise, and review maintenance/ calibration activities with outside contractors
• Communicate with outside vendors and/or equipment manufacturers for technical support and to obtain instrument specifications and/or testing procedures for instrumentation

Skills: Process Efficiency, ISO Compliance, Equipment Specifications, Troubleshooting, Record Maintenance, Timely Deliverables, Calibration Fundamentals, Vendor Communication

• Knowledge of Windows (ideally Linux) and networking
• Previous experience of operating in an infrastructure/SaaS role
• Have exposure to public cloud services
• Have some exposure to hosting systems such as Apache, IIS, NGINX, Tomcat
• Know how to leverage logs and metrics systems
• Have experience of escalation and alerting systems
• Be a good communicator, both verbally and through documentation
• Familiar with ticketing systems
• Be self-sufficient and diligent in a "Work from Home" environment, and be a motivated individual
• have previous exposure to and understand agile methodologies
• Understand the requirements and duties of a global support team mentality

Qualifications: BS in Industrial Engineering with 3 years of Experience

• Proven industry experience
• The breadth of knowledge across Microsoft Azure products and solutions
• Experience managing an IT operations team, especially one including hybrid cloud components
• Understanding of Linux security best practices
• Experience defining InfoSec principles, experience pursuing a relevant InfoSec certification
• Experience with scripting, specifically PowerShell, Azure CLI, bash shell
• Deep familiarity with Azure Application Insights/Azure Monitor, including logging, alerting, dashboarding
• Ability to troubleshoot, investigate issues, and identify common support scenarios for prescriptive runbook documentation or proactive monitoring
• Experience with ServiceNow or other standard ITSM tools
• Critical thinking, problem-solving, troubleshooting, and decision-making skills
• Strong communication skills both written and verbal
• Desire to work in a fast-paced, entrepreneurial setting
• High integrity, with a proactive, positive approach to work

Qualifications: BS in Electrical Engineering with 6 years of Experience

• Ability to maintain a UK government security clearance.
• Experience working with Linux.
• Experience deploying code within change management procedures.
• Experience participating in or running incident bridges.
• Customer obsession, passion for delighting customers.
• Understanding of cloud concepts and platforms.
• Experience in cloud technical support, operations, NOC, or similar
• Proven ability to quickly learn new technical domains and then train others.
• Great verbal and written communication skills.
• Strong understanding of cloud concepts and platforms.

Qualifications: BS in Chemical Engineering with 2 years of Experience

• Hands-on experience with AWS (EC2, S3, RDS, VPC, Route 53, IAM, etc.)
• Experience using CI/CD tools (git, BitBucket, Jenkins, Terraform, CloudFormation)
• Experience with modern automation, DevOps, and Agile development
• Networking fundamentals including VPNs, DNS, subnetting, route tables, firewalls, etc
• Strong understanding of AWS security and monitoring and experience implementing best practices
• Strong experience with Monitoring and Alerting Tools including CloudWatch, Grafana, Zabbix, PagerDuty, Site24x7, Sumologic, Nagios
• Experience with configuration management (Chef)
• Experience administering infrastructure for traditional monolithic web-based business applications
• Highly proficient in Linux administration and bash scripting
• Excellent communication, troubleshooting, and analytical skills

Qualifications: BS in Manufacturing Engineering with 4 years of Experience

• Experience working in a Facilities Operations department (Six Sigma or Lean Certifications)
• Knowledge of Design of Experiments (DOE).
• Knowledge of Failure Mode Effects Analysis (FMEA).
• Possess strong verbal and written communication skills.
• Demonstrate strong analytical skills for assessing problems and developing corrective actions.
• Show the ability to take initiative and drive for results.
• Possess excellent time management and priority-setting skills while having the ability to effectively advance multiple activities simultaneously and enable on-time project delivery.
• Have the ability to work effectively in an interrupt-driven, fast-paced, and rapidly changing environment.
• Demonstrate ability to build strong, influential relationships, and interface professionally and effectively with all levels of management.
• Inclusively and collaboratively solve problems with input from all disciplines, teams, and stakeholders.
• Demonstrate strong customer service orientation and ability to take ownership for issue resolution.
• Be proficient with Microsoft Windows-based applications.

Qualifications: BS in Mechanical Engineering with 5 years of Experience

• Root Cause Analysis and problem-solving abilities.
• Demonstrated ability to communicate complex plans to Senior Management in an impactful, and concise manner.
• Process improvement backgrounds such as Six Sigma, Project Management Certificates, or LEAN.
• Proficient with statistical analytical tools such as Minitab.
• Highly competent in the application of analytical methods such as Gage R&R, process time studies, load balancing, value stream mapping (VSM), and Pareto Chart.
• Experience in warehouse process development and management.
• Supplier/vendor management experience.
• Highly proficient with Oracle and Microsoft applications especially Excel.
• Experienced with Data Analytics complemented with strong attention to detail
• A friendly professional demeanor and ability to excel in a team-oriented environment
• Excellent Leadership Capabilities

Qualifications: BS in Aerospace Engineering with 6 years of Experience

• Architect-level knowledge, experience, and expertise
• Experience in Systems Administration, DevOps, or Technical Operations in supporting a SaaS application
• In-depth working infrastructure knowledge, security configuration, and compliance for both Linux and AWS
• Solid understanding of the whole stack from firewalls to networking to databases
• Ability to write in Bash, Python, Ruby ( bonus points for Ruby on Rails)
• Solid understanding of networking (DNS, TCP/IP, VPN)
• Hands-on experience with Jenkins or similar build and deployment orchestration tools is desirable
• Hands-on experience with Kubernetes, Mesosphere, or other virtualization/orchestration technologies
• Expert-level knowledge and experience with ElasticSearch
• In-depth knowledge and experience with relational databases (PostgreSQL in particular) bonus points for experience with sharded databases (Citus Postgres)
• Knowledge and Experience with NoSQL databases and caching systems like Redis
• Hands-on experience with Graphite, Splunk, ELK or equivalent
• Experience in Incident Management and a good understanding of service management with knowledge of ITIL service lifecycle phases, framework, and best practices
• Conduct security reviews - from high-level web application architecture to OS-level parameters to meet the security goals and requirements
• Hands-on experience with Infrastructure as Code tools like Terraform, Puppet, or Ansible

Qualifications: BS in Industrial Engineering with 10 years of Experience