• Development and maintenance of platform automation supporting SIEM operations.
• Management of services supporting data pipelines.
• Development of telemetry, alerting, and responses to infrastructure issues to ensure a minimal MTTR.
• Execute Incident & Problem Management, Change & Release Management, Vendor Management, Capacity Management functions for these applications
• Guide the operational support of the platform by the service provider who will fulfill 24X7 monitoring and maintenance of the platform
• Develop log ingestion, aggregation, and retention strategies to meet policy and operational requirements
• Assist with onboarding new data sources into Splunk.
• Coordinate integration activities with 3rd party solutions to ensure comprehensive security event collection
• Experienced with all stages of architecture lifecycle - including service tooling improvements, requirements execution, architecture improvements, design, implementation, testing, documentation, and support.
• Work with cross-functional teams to proactively improve on existing integration automation/workflows.

Skills: Platform Automation Development, Data Pipeline Management, Telemetry and Alerting, IT Service Management, Operational Support Guidance, Log Management Strategy, Data Onboarding Assistance, Integration Coordination

• Assist with, evolving, scaling and supporting the Calix Cloud infrastructure necessary to successfully deliver Software as a Service products
• Day to day management and hands-on planning and resolution of cloud infrastructure related issues
• Design, implementation, and administration tasks of a scalable network infrastructure, including the support of commercially available and open-source hosted applications
• Perform troubleshooting analysis of virtual hosts, guests, and associated systems
• Work with end customers to configure routers and VPNs to turn up cloud services
• Provide support to customers and assist with service activation on highly technical SaaS offerings to service providers
• On-call duty requirements rotating on-call duty with other team members
• Document network and product problems and resolutions for future reference
• Maintain and augment security tools and firewalls
• Enhance monitoring tools

Skills: Cloud Infrastructure Support, Cloud Issue Management, Network Infrastructure Design, Troubleshooting Virtual Systems, Customer Configuration Support, Technical Customer Service, On-Call Support, Security and Monitoring Enhancement

• Review and design proposals to migrate on-prem to cloud or cloud-cloud environments.
• Identify security and availability risks of migration activities and potential mitigations.
• Deploy multiple digital propositions SaaS applications via automation & orchestration platforms (Terraform, Salt).
• Lift and Shift physical / VMWare / Cloud-based servers to other Cloud Service Providers.
• Creating / versioning (source control) / testing of scripts (Python, Bash, PowerShell).
• Duties include automation of installation / configuration / management of software such as SSH, Nginx, IIS, RDS and MS SQL Server.
• Lifecycle management of Windows systems in production public cloud environment.
• Oversee implementation /support of identity management, authentication, authorization, Active Directory.
• Troubleshoot production SaaS events / issues, including cloud infrastructure and application components.
• Development Operations including provisioning, configuration, and performing UAT / validation testing on staging environments.

Skills: Cloud Migration Design, Risk Identification, Automation Deployment, Server Migration, Scripting Proficiency, Software Lifecycle Automation, Identity Management Oversight, Development Operations Management

• Supporting the management, access control, and continued operation of all systems and processes.
• Maintaining Azure cloud platform and highlighting crashes/sentry reports in live apps.
• Act as the first point of contact for access requests
• Optimise workflows and work closely with the agile software development team.
• Responding to Infrastructure monitoring and alerting.
• Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and best practices.
• Ensure technical issues are quickly resolved and help implement strategies and solutions to reduce the likelihood of recurrence.
• Building and contributing to project plans by providing work estimates and identifying dependencies.
• Collaborate with Research and Development teams to maintain test / staging / production environments to meet uptime, performance, cost, and security goals.
• Build and maintain enterprise monitoring platforms and scripts, including basic infrastructure checks and synthetic transactions.
• Deliver SLA to both internal and external customers

Skills: System Management, Azure Cloud Maintenance, Access Control Management, Workflow Optimization, Infrastructure Monitoring, Technology Trend Awareness, Issue Resolution, Collaboration and Planning

• Maintain several systems using a variety of automation frameworks
• AWS systems escalation point person and subject matter expert
• Build, maintain, and use modern CI/CD pipelines
• Experience managing source control repositories
• Monitor internal and client facing software and systems to detect issues
• Provide production support for various teams and systems within the company
• Share on-call responsibility with other team members to ensure 24x7 availability of services
• Work through correcting and building tools internally within the team
• Work with developers and QA teams to ensure reliable delivery of projects

Skills: Automation Framework Usage, AWS Expertise, CI/CD Pipeline Development, Source Control Management, System Monitoring, Production Support, On-Call Support, Cross-Functional Collaboration

• Take over management of some services and assist with the management of others. 
• Providing the additional capacity.
• Deploying/applying software updates as directed by DevOps
• Assisting with troubleshooting QA environments.
• Monitor and respond to platform service incidents, e.g. 
• Developing log monitors to scan for errors and other anomalies.
• Work together with support and development teams to troubleshoot, isolate and remediate all incidents until resolution.
• Perform daily assessment of trend performance data and develop automated detection methods to spot problems. 
• Understand, implement and automate security controls, governance processes and compliance validation

Skills: Service Management, Capacity Provisioning, Software Deployment, Troubleshooting Support, Incident Response, Log Monitoring, Performance Analysis, Security Automation

• Support and Participate in the use of DevOps pipeline and associated practices for CI/CD (Continuous Integration/Continuous Delivery)
• Test - coded test cases to test fare transit system functionality and deployment methods
• Release - coded updates to release notes and utilities
• Deploy - automated deployment of new code to non-production and production environments
• Operate - respond and improve monitoring and contribute to improvement projects
• Work with team members to maintain global continuity
• Supporting and participating in the FTS (Follow The Sun) global on-call model utilizing ITSM and Agile best practices
• Ensure all works are being recorded in the proper ticket tools and updating relevant documentation
• Participate in Information Security Training, reviews internally and adhere to the PCI and other applicable security standards
• Stay current with technology trends and emerging best practices
• Build working relationships with Platform Operations and other business units within Vix to support any DevOps and other collaborations that may arise
• Perform duties in line with the Vix Code of Conduct and as per directions by Cloud Operations Management

Skills: DevOps Practices, Automated Testing, Release Management, Deployment Automation, System Monitoring, Global Team Collaboration, Security Compliance, Relationship Building

• Scale and improve the Taulia Infrastructure Orchestrate, build and spin up new servers, deploy application stack on the new servers
• Manage all components of GCS environment, including networking, storage, database, monitoring, traffic management, and automation tools
• Identify the root cause of infrastructure issues and implement effective solutions
• Increase production up-time - add to ability to monitor and maintain platform
• Implement and enforce security best practices
• Work cross-organizationally with multiple teams and individuals.
• Strive for maximum system administration automation and efficiency through the use of the latest technologies and tools
• Create and configure cloud-based and/or on-premises environments, services and workflows
• Collaborate with development team members to ensure the scalability, resilience, security and availability of the software product
• Solve mission-critical problems in production or development environments

Skills: Infrastructure Scaling, Environment Management, Root Cause Analysis, Production Monitoring, Security Implementation, Cross-functional Collaboration, Automation and Efficiency, Cloud Configuration

• Innovate, develop, and maintain a scalable highly automated proactive/preventive management of customer environments.
• Innovate and automate customer-experience-related metrics such as executive and operational dashboards and reports.
• Administer and monitor system availability using SL1 product.
• Execute Public Cloud (AWS) migration plans for existing and new customer deployments.
• Maintain the SL1 monitoring system and act on alerts.
• Monitor system backup and recovery processes.
• Upgrade and patch customer systems 
• Perform Daily/Weekly/Monthly Operational Tasks as defined by Management.
• Create documentation of Procedures, system design and architecture.
• Act on performance issues related to the SaaS platform.
• Manage hardware inventory in multiple global locations.
• Resolve system operations tickets for/from SaaS customers.

Skills: Innovation, Automation, System Administration, Cloud Migration, System Monitoring, Data Backup Management, System Upgrades, Documentation Creation

• Establish and implement operation and maintenance system, design and promote operation and maintenance automation
• Be responsible for the company’s server setup and daily operations
• Ensure operation and maintenance security, handle operation and maintenance errors, optimize maintenance workflow, and consistently reduce system risk
• Be responsible for server construction, setup and maintenance, network security monitoring, system performance management and debugging, network performance management
• Be responsible for a quick analysis of technical bottlenecks and solutions related to the website, in-depth understanding of the statistical analysis principle, and measurement of website data
• Be responsible for system upgrades, capacity expansion requirements and allocate resources for the implementation of the company’s operation and maintenance projects. 
• Meet development needs, conduct testing, calibrate operation and maintenance platform, and provide network optimization
• Be responsible for hiring, management, and personnel training of the operation and maintenance team
• Research and recommend innovative, and, where possible, automated approaches for system administration tasks

Skills: System Automation, Server Management, Security Management, Error Handling, Performance Optimization, Technical Analysis, Team Leadership, Innovative Problem Solving

• Experience in technical support, IT Operations, or similar 
• Production experience on Microsoft stack (Windows, IIS). 
• Experience with the execution of regular systems health monitoring 
• Hands-on experience in identifying, recording, and tracking bug reports for 
• Development team's In-depth knowledge of network structure, web application architectures and related technologies 
• Knowledge of Microsoft Azure and cloud environments specifics 
• Database administration experience with Microsoft SQL Server, MongoDB, or similar 
• Excellent English verbal and written communication skills 
• Excellent problem solving and logical thinking skills 
• Extensive experience working with public cloud providers (Google Cloud, Amazon Web Services, Microsoft Azure).
• Have tracked experience in working in Production Operations positions in large production environments.

Qualifications: BS in Information Technology with 4 years of Experience

• In-depth knowledge of cybersecurity 
• Good knowledge of Azure and AWS or AliCloud is an added advantage 
• Good spoken and written proficiency in English 
• Experience in SaaS System Administration and/or NOC Administration. 
• Experience operating SaaS products in the Public Cloud (AWS). 
• Experience creating and maintaining monitoring systems for 24x7 production environments. 
• Demonstrated expertise with Linux commands and overall Linux administration experience. 
• Oracle Linux or RedHat Linux experience 
• Experience with MySQL or similar Relational Database architectures. 
• Experience scripting the automation of key functions, preferably using Bash. 
• Experience with VMware virtualization products such as ESX or vSphere. 
• Should be able to demonstrate basic troubleshooting steps. 
• Knowledge of DNS, TCPIP, DHCP.

Qualifications: BS in Computer Science with 5 years of Experience

• Experience in working in Linux administration
• Production experience with Linux servers for a company in an enterprise environment
• Strong understanding of Linux systems and networking concepts
• Demonstrable experience with Cloud operation technologies, specifically, Google Cloud Platform and/or AWS
• Experience with monitoring and managing scalable clusters that handle the tremendous load
• Experience with implementing Docker Deep understanding of virtualization, container technologies
• Deep knowledge of clustering & service orchestration frameworks e.g. Swarm, Kubernetes
• Comfortable writing scripts in ruby/bash/groovy/python
• Comfortable with SQL and/or NoSQL Databases
• Experience with log collection and analysis and performance monitoring
• Strong interpersonal and teaming skills - ability to implement process and influence engineers who are not direct reports

Qualifications: BS in Data Science with 2 years of Experience

• Certification as an AWS Solutions Architect or Cloud Security Certification
• Experience building and maintaining infrastructure in AWS using some or all of the following services EC2, VPC, Route 53, Lambda, ECS, RDS, S3, IAM, CloudWatch, CloudTrail, CloudFront, SQS, SNS, SES, and/or others. 
• Experience using Terraform, additional experience with CloudFormation and packer 
• Experience writing applications or scripting in the following languages, C#, Python, NodeJS, and PowerShell. 
• Strong awareness of networking concepts and how to implement those concepts within AWS. 
• Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workspace. 
• Ability to interest in Cloud Operations and its impact on greater business practices. 
• Skilled at working in tandem with a team of engineers, or alone 
• Experience as a database administrator for any popular database
• Production experience in implementing and managing CI/CD pipelines, practices, and tools (Git, Jenkins)
• Application/Infrastructure monitoring with Prometheus and GKE experience.

Qualifications: BS in Systems Engineering with 6 years of Experience

• Experience designing, deploying, and operating mid to large-scale cloud environments. 
• Expertise with infrastructure/configuration management systems such as Ansible, Chef, Terraform, Puppet, etc. 
• Familiar with configuring and using monitoring/logging
• Working in a production AWS environment, with deep experience in services like EC2 / EBS / ELB, Route53, S3
• Kubernetes experience in production workloads
• Planning, implementing, and maintaining a production Spinnaker deployment system for a large development team
• Terraform experience for IaC, expert Linux skills
• Experience in AWS networking, including subnetting, security groups, IP routes, VPN/VPC, IAM roles, SSL/TLS certificates, etc.
• Strong source control and build experience using Docker
• Experience with scale, auto-scale, best practices, and fault-tolerant, redundant performance-intensive solutions
• Experience with HAProxy, Redis, Elasticache, ElasticSearch, Kibana (ELK), and/or database technology such as RDS, Aurora, Redshift, and PostgreSQL.

Qualifications: BS in Cybersecurity with 3 years of Experience

• Experience in infrastructure to service (VM maintain - Product Installation - Linux OS Operation and its Virtualization)
• Ability or high motivation to learn and work with new open source technology
• Have a great knowledge about Linux OS in operation and maintenance, Databases (SQL/No SQL) 
• Comfortable working in a dynamic, low-structure, constantly changing atmosphere and prioritizing work appropriately.
• Experience as an engineer supporting cloud infrastructure, AWS 
• Experience with Linux system administration, Ubuntu 
• Experience scripting in any open-source language, Python or Ruby 
• Good knowledge of and experience with AWS.
• Experience with monitoring and alerting for Linux systems and cloud resources.
• Experience with Docker and Kubernetes

Qualifications: BS in Software Engineering with 4 years of Experience

• Experience as DevOps, System Administrator, or a similar role
• Linux expertise including Shell scripting
• Good understanding of RDBMS operations, internals, and SQL knowledge
• Experience with configuration automation tool /Chef, Puppet Ansible, etc.
• Familiar with secure communication protocols like SSH, TLS, etc.
• Experience with IAAS /Infrastructure as a service/ on public cloud solutions. 
• Azure-specific knowledge 
• Excellent troubleshooting and problem-solving skills
• Self-starter, able to work under no direct supervision
• A great team player having a desire to learn new technologies
• Excellent written and spoken English.

Qualifications: BS in Cloud Computing with 2 years of Experience

• Technical operations experience
• Experience supporting production environments containing user data or sensitive information
• Experience working with any ITSM/Agile focused Ticketing tools
• Experience collaborating in a DevSecOps environment
• Experience with cloud-native technologies - AWS
• Experience with internal audit and assessment
• Experience with PCI-DSS or other data protection standards
• Proficiency with infrastructure automation tools (Helm, Terraform, Ansible).
• Is ready to step up to do whatever is necessary, at all times, to scale global cloud platform without waiting for assignments. 
• Experience with different components of stack - Jenkins, MySQL/Percona, Cassandra, Apache, HAProxy, ActiveMQ, Kafka, Datastax, etc.

Qualifications: BS in Network Engineering with 5 years of Experience

• Experience with Linux system administration or software engineering.
• Experience working with AWS’s networking solutions including VPN, VPC configuration, Transit Gateways, etc.
• Experience working in a multi-account environment and AWS experience
• Have experience with databases, docker, Kubernetes, Python, and/or AWS CDK.
• Have experience working with physical networking such as gateways, routers, etc.
• Be comfortable and confident working in a fast-moving, dynamic work environment.
• Be an excellent communicator and listener.
• Experience with Ansible or other provisioning systems.
• Strong knowledge of Advanced IP networking (routing and switching) and Linux OS system administration
• Knowledge of the KVM virtualization technology
• Support experience in the IT or Networking field
• Experience working with a team

Qualifications: BS in Information Technology with 3 years of Experience

• A passion for software infrastructures and the ability to meet changing deadlines anticipate issues and engineer infrastructure solutions that meet end-user requirements.
• Strong teamwork skills. 
• Empathetic and able to see the big picture while valuing opinions and input from customers and other team members.
• Strong communicator capable of clearly conveying ideas as well as listening and assimilating information from other sources.
• Experience with containers and container orchestration systems like Docker and Kubernetes
• Experience with infrastructural cloud providers like AWS, Rackspace, google cloud, Azure
• Experience with operational automated roll-out processes like ansible, …
• Experience with open-source operating systems like Debian, Oracle Linux, …
• Understanding Enterprise infrastructure systems and knowing how to apply them is considered a plus.
• Excellent written and verbal communication skills (English).

Qualifications: BS in Computer Science with 4 years of Experience